Minimal effort on the part of local staff to maintain the place, although overall condition was acceptable. Kitchen had all but one light burned out, despite two requests to have the burned out bulbs replaced, no replacement was done. Mirror in bathroom cracked, numerous loose tiles in stairwell landings (dangerous if not paying attention), and most […] important, front gate lock to the building had been entirely removed at some point so security was minimal. Wireless would lock up in the middle of the night, and when it was working, it was just barely usable-- good luck making a Skype call if more than one person was actively using it. Only one bathroom for an apartment capable of sleeping so many people was also a drag, but that part is clearly stated when booking. The tiny water heater (apparently typical of Spanish homes) capable of only one person's worth of hot water was quite a (disappointing) surprise, though. That said, apartment was large and spacious and quite comfortable, excellent location above Puerta del Sol, excellent noise insulation, and that made up for a lot. Read moreGenuine Expedia guest review
"Very poor welcome but well located apartment"
Welcome was very, very poor. You arrive at door with a box on it that looks like a door bell (for the concierge, reception...) but there is no reply (infact this door is only leading to a store cupboard and the doorbell only seems to be only a false box!). there is a piece of paper stuck to the door with phone numbers on it that you must call (so make […] sure you have a mobile phone!). They have difficulty speaking any English. They keep you hanging on the line with no clear instruction. If you're lucky, someone will come along in around 15min to lead you to an apartment. It was confusing and stressful. However, the apartment itself was clean, nicely decorated and very well located. Only comment on the apartment would be the very small shower. As this is not a hotel, there is no reception and no reliable baggage storage service. Read moreGenuine Hotels.com guest review
Emplacement exceptionnel en plein centre de Madrid (Puerta del Sol). Mais les chambres donnent sur un couloir et on ne peut pas les aérer. Notre appartement donnait sur une cour intérieur, la vue n'était pas terrible mais c'était très calme : aucun bruit.Genuine Hotels.com guest review
ESTOS APARTAMENTOS SE ENCUENTRAN EXELENTEMENTE BIEN UBICDOS, FRENTE A LA PLAZA DEL SOL,. A ESCASOS METROS SE ENCUENTRA LA ESTACIÓN DEL METRO. EL PERSONAL ENCARGASDO DE LA DMINISTRACIÓN DE ESTOS APARTAMENTOS SE PORTO DE MARAVILLA, SOBRE TODO LA SEÑORITA SILVIA.. EL ÚLTIMO DIA TUVIMOS UN PEQEÑO ALTERCADO CON UNA SEÑORA QUE HACE EL ASEO EN LA PLANTA BAJA […] DONDE SE UBICAN OTROS NEGOCIOS EN EL ACCESO PRINCIPAL A ESTOS APARTAMENTOS YA QUE NO NOS DEJABA PASAR PARA TOMAR EL TAXI PARA IRNOS AL AEROPUERTO, HASTA QUE ELLA TERMINARA DE LIMPIAR EL PISO, COSA QUE NOS PARECIO FUERA DE LUGAR, SE PORTO GROSERA. POR LO DEMAS TODO MUY BIEN. Read moreGenuine Hotels.com guest review
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