All hotels in Vienna, Austria
1 room, 2 adults
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Max-Winter-Platz 5ViennaVienna1020Austria, ‏‎866-925-8648
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Hotels.com reviewsTripAdvisor reviews
4.1 / 5Excellent

Score breakdown (from 216 reviews)

  • Vibe
    Awesome vibe
  • Breakfast
    Tasty breakfast
  • Service
    Fantastic service
  • Location
    Great location
  • WiFi
    Regular internet service
  • Wellness Area
    Sufficient wellness & sports facilities
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5.0 / 5Outstanding
"very nice hotel clean and very elegant"
breakfast was the best, ex-lent staff was all the best
Genuine Expedia guest review
Other trip Dec 30, 2015
joseph
US
4.0 / 5Excellent
"Great hotel snuggled into a neighborhood ..."
Nice hotel, centrally located near public transport in a quiet neighborhood. Great breakfast. Rooms are small, but normal for this part of Europe, and they’ve managed to squeeze many amenities into the room. Staff treated us well. No complaints.
Genuine Hotels.com guest review
2 night romance trip Nov 29, 2015
Bedford
US
3.0 / 5Good
"Decent enough."
Hotel was close to convention center. Main problem was that the AC was broken on several entire floors,including mine. It was extremely hot utside and in my room.. The ice machine was also broken. And management was in no rush to fix it. There was a wonderful young woman at the reception desk who changed my room for me and also helped me find a computer store when my computer broke. She was terrific. However, there is one employee at the front desk who was absolutely dreadful. I asked for restaurant suggestions in the neighborhood . She gave me the name of one restaurant only. When I asked for a couple of additional suggestions, she said I would need to travel to the center of Vienna for other restaurants. This was total BS. There were several restaurants in the area - not as many as central Vienna - but the employee was just lazy. When I complained about the AC problem, she did not give a darn. I arrived early in the day and she could have changed my room as other rooms were available. She did as little work as possible. . Ohter than that, the hotel is clean and modest. The neighborhood is boring as heck but it's near the convention center which is what I needed.
Genuine Expedia guest review
Other trip Jun 24, 2015
JIll
US
5.0 / 5Outstanding
"Great Hotel and a great price"
Close to Prater and Convention Center In a residential neighborhood All staff eager to help Very quite, despite room on first floor. Clean Modern, great choice breakfast They even had a sauna; I did not use though
Genuine Expedia guest review
Other trip Apr 27, 2015
Mike
US
5.0 / 5Outstanding
I was very happy with the room. It was clean, practical and pretty. Staff was friendly and helpful. Breakfast was great. Traveling by myself, the location was not optimal. I had not realised that Prater is not the best neighbourhood in town. So when I came back from the citycenter late at night, I took a taxi, which was totally fine, since the center is nearby. During the day and beginning of the evening I felt safe enough to take the subway.
Genuine Venere guest review
Other trip Apr 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Convenient and friendly"
Really enjoyed my stay. The staff was very friendly and helpful. The breakfast was wonderful and provided in a very visually appealing area. I would stay there again in a heart beat!
Genuine Hotels.com guest review
2 night trip Sep 25, 2014
Maria Z
US
4.0 / 5Excellent
"Would stay there again"
Small rooms but everything was new. The rooms were cozy and the staff was very helpful. Had to take the subway to get to the main tourist locations but very easy public transportation system. Breakfast was included and was great.
Genuine Hotels.com guest review
1 night trip Jul 25, 2014
Matt
US
4.0 / 5Excellent
"Decent hotel a little far from the center"
We stayed for six nights mid May. Reception personnel were helpful and assisted us in orientation and requests. The neighborhood is not the most pleasant one especially at night, but it was quiet and in general we felt safe.From the airport we took the S7 train (4.20 Euro per person) which brought us to the Praterstern station, from which we dragged the luggage to the hotel (500 mtrs). We were hosted in a room facing the the internal courtyard, so we did not hear any sound at night or early morning. Room was comfortable and we had enough space for two persons. The mattress was depressed a little bit and it was not from the best quality. The mini bar did not function, and we were told by the front desk that almost all mini-bars had the same defect. We had to store some consumption in the reception fridge . Toiletry accessories were not all properly installed and we had a problem with the shower head holder that was not fixed in spite of our request from reception to fix it. Breakfast was superb, buffet was rich with a large supplies variety and tasty. The Prater amusement park is very close so we enjoyed its facilities once or twice. There are several supermarkets near by if you need any groceries, and there is a big Billa in the near Praterstern train station. It took us around 30 minutes walk to the center and we did it almost every day. Overall, we enjoyed our stay in the hotel, though several improvements can make it better.
Genuine Expedia guest review
Other trip May 24, 2014
Dubi
US
4.0 / 5Excellent
Night reception less helpful, accommodating than day staff.
Genuine Venere guest review
Other trip May 8, 2014
A Traveler
US
2.0 / 5Fair
"Not nice stay"
It has been booked via Expedia, and claimed the hotel had wifi access. Actually it did not work with pass provided, so I kindly asked the reception if it was right one. They told me that it had been problem for sometime and their tech was working on to fix it. Then I asked them why they claimed to have wifi, but they did not provide clear answer. Also the staff communicated in unprofessional way, which made the experience even worse. They need to work on training and have sense of customer service.
Genuine Expedia guest review
Other trip Oct 21, 2013
A Traveler
US
3.0 / 5Good
"Resonable"
The room was clean, but there was a leaking pipe under the sink. The free wifi was good. Always book double; the single room is just too small.
Genuine Hotels.com guest review
5 night business trip Sep 21, 2013
Thomas
US
5.0 / 5Outstanding
"Fully renovated, friendly, practical:good deal"
It is just a couple of blocks away from a subway station. Very convenient hotel, fully renovated with friendly staff and excellent facilities. I was in a single room small for american sizes but perfect for European ones. An excellent breakfast included and free wireless. You cannot ask for more.
Genuine Expedia guest review
Other trip Aug 19, 2013
Flores
US
5.0 / 5Outstanding
"Still has a fresh smell!"
I was surprised and very impressed by this hotel: clean, nice, comfortable. It is easy to find - just 7 minutes from subway station, it's safe and quiet. Has free internet, or for people without their own notebooks - 2 notebooks in the lobby!!! UNBELIEVABLE breakfast - open bar at 6:30 - with all kind of sausages and bread... Still has the fascinating fresh smell. The only one concern: shower doors are not fully closing creating the puddle on the bathroom floor... but everything else is just PERFECT!
Genuine Expedia guest review
Other trip May 24, 2013
Elana
US
5.0 / 5Outstanding
"Great value"
Great value for such a close proximity to everything via subway. I was at the hotel from the airport in 45 minutes. Modern rooms with good free internet and great water pressure in the shower. Breakfast was good as well. Price was very reasonable for the value delivered. Hopefully they don't change their price! This is now my hotel for Vienna.
Genuine Expedia guest review
Other trip May 1, 2013
Allen
US

The following English reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
"Small room"
The hotel was OK itself. The staff were excellent. My room was rather small.
Genuine Hotels.com guest review
3 night business trip Mar 8, 2016
John
AS
4.0 / 5Excellent
Comfortable and clean hotel,variable and delicious breakfast,very friendly and helpful staff.Everything was very convenient for tourists:quiet street and at the same time very close to underground and train stations.Three stops to the centre of the city and 35 min to the aeroport.Prater area is not the best in town but concerning all the pluses of the hotel we would definately stay there again
Genuine Venere guest review
4 night romance trip Dec 31, 2015
Elina
IE
5.0 / 5Outstanding
"Excellent stay"
The excellent was very good. It is located close enough to the subway to be very convenient. I will stay there again.
Genuine Venere guest review
8 night business trip Nov 6, 2015
A Traveler
AS
5.0 / 5Outstanding
"Modern convenient hotel"
Well priced hotel in a district good for connections for sightseeing and business. Appears a bit out of the way in a primarily residential district. Get off at Prater as this is the nearest tube short walk. Safe but quite dark streets surround. Small reception area helpful staff. rooms modern clean and comfortable couldn't fault. Breakfast excellent lots of choice. Good hotel for business trips and sightseeing would not recommend for families.
Genuine Hotels.com guest review
2 night trip Oct 21, 2015
Tracy
GB
1.0 / 5Poor
"Worst hotel in my experience- Frequent traveler"
I have travelled to more than 100 cities in the world and have stayed at several hotels. This hotel wins the "worst hotel" award. I came across three staff members at the reception during my one week stay, one of them was rude, the other was extremely rude, the third person was reasonable. I paid extra and booked a double room instead I was provided with a twin room. The beds were extremely unconfortable. The air conditioning was not working. I requested for breakfast in my room but every time something was missing.
Genuine Hotels.com guest review
8 night business trip Sep 30, 2015
A Traveler
GB
4.0 / 5Excellent
"Quite suburban location close to transport"
A good choice if you want somewhere quiet and don't want (or can't afford) to be closer in to the central city area. Train stations, grocery stores, restaurants all a short walk away, not to mention an old-style amusement park! Only 3 stops away to the heart of the old city. Cheap regular train to airport in under 30 mins. Hotel staff can be dour and are unlikely to offer help or a smile voluntarily.
Genuine Expedia guest review
Other trip Oct 5, 2015
Lone traveller
AU
5.0 / 5Outstanding
"Great Hotel"
The hotel room was excellent. Clean bathrooms. Good friendly reception staff. Fantastic WiFi. The breakfast buffet was a bit monotonous.....but otherwise quite good. Overall I would recommend this hotel with no hestitation.
Genuine Hotels.com guest review
7 night business trip Mar 3, 2015
SUMOD MATHEW
IN
5.0 / 5Outstanding
"V quiet room on 8th floor.Excellent breakfast."
Enjoyed the location,within walking distance of Underground and bike hire- Pedal Power. Would have liked milk in room for coffee and tea making.
Genuine Hotels.com guest review
3 night trip Sep 12, 2014
Paul and Ann
GB
3.0 / 5Good
"hotel stay"
The hotel was very modern. It had a small gym and sauna. There were not many nice places to eat around the hotel. The hotel was in a very quiet location which was nice, but difficult to get to from he metro-especially if it was raining. The breakfast was nice- but the plates were very small. Much like a bread plate. The staff were helpful, but didnt go above and beyond as I have encounted with other hotels. The rooms were clean and large.
Genuine Hotels.com guest review
5 night trip Aug 19, 2014
A Traveler
AU
4.0 / 5Excellent
"Small but with all Amenities"
Small ,but cozy and comfortable. Desk staff were very helpful. Excellent breakfast,
Genuine Hotels.com guest review
1 night trip Aug 5, 2014
Don D
CA
4.0 / 5Excellent
"very nice hotel with very good room facilities"
very friendly reception was the start to a very enjoyable stay with beaut breakfast, room was good size, modern facilities, and tea/coffee making facility, not found often these days. Hotel a little out of the way, but very close to metro, so could reach everywhere easily.
Genuine Expedia guest review
Other trip Aug 6, 2014
bruno
AU
5.0 / 5Outstanding
"Comfortable room and very convenient location"
It was 2nd time I stayed in this hotel, staff are very nice and helpful, breakfast was absolutely brilliant. Room was comfortable and big enough for me. If I have a chance to come to Vienna, I'll definitely choose Arcadia again.
Genuine Hotels.com guest review
10 night trip Jun 10, 2014
A Traveler
IE
4.0 / 5Excellent
"Good location for Danube"
I stayed there for a conference at VIC which was a pleasant walk (about 30 mins) to the venue across the Danube - although by U-bahn this was only 2 stops away. Easy access to the centre of town bu U-bahn and walking distance to the fairground.
Genuine Expedia guest review
Other trip May 31, 2014
A Traveler
GB
4.0 / 5Excellent
"Close walk to old city."
Enjoyed it very much.
Genuine Hotels.com guest review
3 night trip May 24, 2014
A Traveler
AU
5.0 / 5Outstanding
"Comfy beds, good location, good service"
It was a really nice find - only 2 metro stops away from old town (with 5mins walk to the metro) and very nice and quite and clean and modern hotel. Right next to Prater amusement park, and not far from the canal either. Really comfy beds and quiet hotel, and also great selection of food for breakfast. Good and freidnly service. Would definitely go again and also recommend to others!
Genuine Hotels.com guest review
3 night family trip May 1, 2014
Hannele 7
GB
4.0 / 5Excellent
"modern & central with poorly-insulated doors"
Pros: the hotel is modern and clean, comfy bed and bathroom, located several minutes by foot away from the metro station (and 2-3 stops downtown), has a decent breakfast included. Cons: PARKING is a mess, and they were unable to provide any tips on where to park; the doors seem to be made of paper because we could hear every word, every footstep of anyone walking through the hallway or in their rooms; the rooms are pretty small. I would stay again if I were there without a car.
Genuine Hotels.com guest review
2 night family trip Apr 18, 2014
A Traveler
IE
5.0 / 5Outstanding
"Excellent stay"
It was nearly end of my biz trip to Vienna since January, but I found this hotel at the last!! This hotel locates in a very convenient area, to the centre and the airport also. Room was very clean and nice and modern. Breakfast was good, very well mannered staff. Considering its price, it's worth trying.
Genuine Hotels.com guest review
2 night business trip Mar 31, 2014
A Traveler
GB
5.0 / 5Outstanding
"Pleasant small hotel with all facilities."
Was attending a conference in the Austria Centre so the location of the hotel was perfect either for walking or via the Underground (2 stops away). Also convenient for getting the Underground to the City Centre. Small but very smartly decorated hotel with pleasant dining area and small bar area. Staff very helpful with information etc.Room small but clean and tidy, shower only.
Genuine Expedia guest review
Other trip Mar 13, 2014
DM
GB
4.0 / 5Excellent
Hotel is stylish but the rooms contain the sink and shower with only the toilet in a separate room. The lighting is poor, the chair height too low for the desk and the curtains hang over the desk, in all a room not designed for the working traveler. Heating noisy, had to turn it off, Noise from hallway and other rooms, not very soundproff. Breakfast good. The man at reception was barely civil ,not welcoming and reluctantly gave instructions to the rail station which were also wrong. In fairness, I think he was overwhelmed and stressed since the hotel was full. its a good hotel but i won't stay here again.
Genuine Hotels.com guest review
2 night business trip Mar 5, 2014
A Traveler
IE
4.0 / 5Excellent
"Great for the money"
It's not the most central hotel in Venice but it will only take 10mins to walk into the more central parts. Or you can walk to a big well connected tube/tram station in under 5 mins. There's also a big fairground near the hotel which would be great if you are taking kids. The room was very comfortable, clean and modern. A few downsides were that the Free WiFi in the room would drop out and you'd have to reconnect more often than I would have liked to. The breakfast was a little below average and there was no kettle in the room. Also, the fitness room was not 24hr as stated in their welcome pack - you can get in all night but the machines are turned off and you only get minimal lighting. If you are using weights this is fine but the treadmill, cross-trainer etc won't work.
Genuine Hotels.com guest review
2 night trip Feb 28, 2014
Clare
GB
4.0 / 5Excellent
"comfortable and affordable hotel"
There should be tea facilities available in every room without asking specially in winter time
Genuine Expedia guest review
Other trip Jan 2, 2014
D&B
AU
4.0 / 5Excellent
"Brilliant Breakfast!"
Could have done with Tea/coffee facilities in the room. Although the location was not very good the Underground was only 5 minutes walk away so it was easy to get around the city.
Genuine Hotels.com guest review
5 night business trip Sep 29, 2013
Alan
GB
4.0 / 5Excellent
"very comfortable hotel"
nice stay as expected, we got to the hotel from airport in about 25 minutes, every thing was organised, the breakfast was quite nice with good staff doing thier work professionally, I did use the gym room and I liked the lounge area.
Genuine Expedia guest review
Other trip Sep 29, 2013
A Traveler
GB
4.0 / 5Excellent
"easy access"
Very good hotel. Breakfast and WIFI included for a great rate. Quiet location. Would definitely stay there again.
Genuine Hotels.com guest review
2 night business trip Jul 10, 2013
Kim
CA
5.0 / 5Outstanding
"Great value for money and good location."
Everyone was so friendly and helpful. Nothing too much trouble. The room was very modern and comfortable.
Genuine Expedia guest review
Other trip Jun 13, 2013
Jacky
GB
4.0 / 5Excellent
"Good base For a beatiful city"
The room was comfortable and generally clean but the floor was not regularly cleaned. The supply of toilet paper was limited and the tissue paper in the bathroom was not replaced. There was a fault with the shower head and it was dealt with promptly . It now functioned but it was an inadequate repair because a screw had been overtightened and had sheared through. It was not a permanent repair.
Genuine Expedia guest review
Other trip May 9, 2013
Bruno
GB
4.0 / 5Excellent
nice hotel... small room... good value..
Genuine Hotels.com guest review
2 night family trip Apr 29, 2013
A Traveler
IE

The following reviews were posted by hotel guests from other countries:

3.0 / 5Good
"Keskitason hotelli jossa peruspalvelut."
Ruuhka-aikaan syytä varata kohtuullisesti aikaa lentokentälle menoon. Aikaisin Lauantai-aamuna ei ollut ruuhkaa ja kentälle pääsi vartissa. Pieni huone ja suihkukaappi huoneen nurkassa. Erillinen pieni WC koppero. Työpöytä aika minimikokoa. Ei kuitenkaan huono vaihtoehto yhden yön pysähdykselle ennen lentomatkaa.
Genuine Hotels.com guest review
1 night business trip Apr 8, 2016
A Traveler
FI
3.0 / 5Good
"quartier calme et résidentiel"
séjour agréable métro à proximité immédiate au calme proche du centre et du prater
Genuine Hotels.com guest review
2 night business trip Apr 4, 2016
Francis
FR
4.0 / 5Excellent
"Good, but bad wifi"
Wifi sometimes lousy. When many users, it is useless. Otherwise a good hotel for the price.
Genuine Hotels.com guest review
5 night business trip Apr 3, 2016
Tapani
FI
4.0 / 5Excellent
"Angenehmer Aufenthalt"
sehr sauber, nettes Personal, gute Ausstattung, ruhige Lage in der Nähe des Pratersterns
Genuine Hotels.com guest review
5 night family trip Mar 24, 2016
Rüdiger
DE
5.0 / 5Outstanding
Trevligt och prisvärt hotell. Can recomend this hotel.
Genuine Hotels.com guest review
2 night business trip Mar 17, 2016
My
SE
4.0 / 5Excellent
"nicht schlecht"
nicht Schlecht aber nicht besonders
Genuine Hotels.com guest review
1 night trip Jan 31, 2016
alexander
AT
5.0 / 5Outstanding
"Hôtel agréable et bien situé"
Sommes arrivés le soir et avons trouvé facilement l'hôtel dans un quartier résidentiel calme et bien situé à deux pas de la station de métro Praterstern et à 2 stations du centre Stephanplatz. Accueil parfait, personnel agréable et à l'écoute. Notre chambre était spacieuse, d'une propreté irréprochable et confortable ceci fait que nous avons passé un agréable séjour et retournerons dans cet hôtel avec plaisir. Le petit-déjeuner parfait, il y en avait pour tous les goûts et ne manquant de rien puisque constamment réapprovisionné.
Genuine Expedia guest review
Other trip Jan 8, 2016
yolande
FR
4.0 / 5Excellent
vicino alla metro , camera pulita , unico neo , no box doccia solo vasca con pannello e ogni volta si allagava il bagno e camera un po fredda eravamo all ultimo piano .abbondante colazione .
Genuine Venere guest review
2 night trip with friends Dec 30, 2015
Mariagrazia
IT
4.0 / 5Excellent
"住宅地の中のホテル"
ウィーン市内Praterstern駅前の住宅地の中にある。有名な大観覧車のすぐ近くだが、ホテルからは見えない。 住宅地の公園の前にあるので環境は良い。 シングルルームは大変狭いが、設備は清潔。ただし、私の宿泊した部屋はバスルームのドアが壊れていて閉まらない状態だった(フロントに言うとすぐに修理に来てくれたが。)
Genuine Expedia guest review
Other trip Jan 5, 2016
部蝶
JP
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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