"A little jungle get-away in downtown playa."
what is so special about this hotel is that you feel so close to nature. We stayed in the two bedroom rental, it has three floors and the top floor includes a deck that places you in the tree top canopy. The roof is a thatched roof and there is lots of natural material incorporated into the construction. If you want large feather beds and a big screen […] TV, this is not your hotel, but if you want something unique that is easy on the spirit, this is your spot. The only draw back is that there was so much construction going on around the hotel that it was hard to enjoy the peaceful grounds during the day. Read moreGenuine Expedia guest review
очень хороший вариант для бюджетной поездки. отель маленький, всего на несколько номеров, но с очень дружественным персоналом, хорошим ресторанчиком и самое главное в отличном месте - в 2-х минутах от самого лучшего места на пляже всей Плайи. рядом магазины, главная пешеходная улица, при этом не шумно. много зелени, не жарко.Genuine Hotels.com guest review
Extraordinnaire ! Un super accueil, une grande disponibilité, du personnel chaleureux et un cadre dépaysant juste à côté de la 5ème avenue. Calme et bucolisme au rendez-vous. C'est sûr on y retournera dès que possible. Un remerciement tout particulier au propriétaire des lieux qui avec ces histoires, sa disponibilité et son énergie a donné un petit […] plus à ce séjour. Read moreGenuine Hotels.com guest review
地点在卡门海滩算是比较偏，也没有大招牌，不好找。酒店说是一个欧洲的设计师当年自己设计用来度假用的，木屋里面的细节设计都非常棒，很人性化，床品精心舒适，环境很安静，早上是听着鸟叫声醒来的。游泳池很小很一般。酒店里有两间木屋，一个是loft，适合一家几口住，还有一个小木屋，适合两人住。只能说在海边的酒店中，这个风格是森林中的木屋会很不一样，如果看腻了海边酒店的雷同，可以来尝试这个。Genuine Hotels.com guest review
"Playa del Carmen's Best Kept Secret!"
03/27/14 crandigo1 San Francisco, California
We stayed in the 2 floor cabana for 3 nights - our first stop on our Mexican adventure. It was my first time in Mexico and a great first experience it was! We arrived at night... I didn't know what to expect but it was really easy to find and we were greeted by a really nice young guy who led us to the cabana, carried up our luggage and showed us how to lock the door. Shalala is perfectly situated right in the middle of everything, close to shops and restaurants, and we never had any trouble finding parking. In the morning we could actually see how adorable the little hotel was - it's like a little jungle park, dotted with a few cabanas, 2 dogs, 2 ducks and a few small lizards. The bathroom is downstairs and outside - and the living room area was just below the bedroom. We didn't go in there.. it smelled a little weird and was dark - wasn't missing anything there. Every morning we were greeted by the 2 ducks who waited for us and quacked outside our bathroom door, then they wagged their tails at us and followed us around. The outdoor shower was really nice! The first night we ate at Regina, the restaurant right downstairs and it was AWESOME. When we got back to our room we were surprised to find that the nice reception guy left little dessert pastries on the shelf. There are outlets in the room to charge your things. It is true that you will probably leave covered in mosquito bites... we've found that the bug lotion works better than the spray. We loved going to La Cueva del Chango restaurant next door to eat breakfast and use wifi...
"A magical place, like no other in Playa del Carmen"
03/27/14 bobandstephanie College Park, MD
We absolutely loved our stay in this little village of treehouse cottages in an artfully-designed tropical garden setting. The Hotel Shalala is the antithesis of the large all-inclusive resorts that house most visitors to the Riviera Maya - each of the four cottage units is unique, handcrafted, and creatively designed with naturalistic wood and stucco and stone, and palapa roofs. Playful features abound such as the colorful bottle windows, driftwood sculptures, and arts and crafts scattered throughout the cottages and the garden. The tall trees offer plenty of shade, yet dappled sunlight sparkles throughout. The small pool with two little trickling waterfalls is a great way to cool off in hot weather. Each night, many small candles are lit to light your way along the meandering paths and up the stairs to your room, adding to the fairytale setting. The owner Memo is warm and kind and very charming, as is his assistant Camilo who is extremely friendly and eager to help in every way. The maid and groundskeeper always had friendly smiles for us and worked hard to keep the place neat and clean. We enjoyed playing with the two very friendly pet ducks, Romero and Naomi, and two cheerful dogs Francis and Cedric who lounge about in this oasis. Our own treehouse (La Villa) had two floors, a large porch partially covered by a palapa roof that fronted the sleeping room, with two more rooms below – a small sitting room and a delightfully unique indoor/outdoor bathroom – completely enclosed and private and yet with the shower open to the sky, and naturalistic stone floor and counters and irregularly shaped wooden shelves. We did not mind the absence of air conditioning – between the ceiling fan and the comfortable mattress, we slept soundly and woke well-rested and refreshed. You enter Shalala from Calle 38 through a small wooden gate – immediately on your left is a very small and colorful restaurant, Fonda Regina, where the food was so good, we ate there three times during our four-day stay. Our favorite dish was the lupitas, and the margaritas are the best we’ve had in five years of coming to Playa del Carmen. To make it even better, Shalala is in the very best part of Playa del Carmen, the northern section of La Quinta – away from the tourist intensity of central Playa, more relaxed and yet still lively and fun. This section has many small and individualistic restaurants and bars including La Cueva del Chango and Sala Rosa. The convenient corner store El Campeon, with its newly-painted pop-art mural, is an added bonus. Clearly the Shalala is a labor of love for Memo, who has put great care and thought into creating this lovely and unique retreat. Our four days at this special place were not nearly long enough, and we are already planning a longer stay here next year!
"Great Location/Some Inconsistent Service"
03/09/14 midwestateofMiNd Rochester, Minnesota
We stayed in the 2 floor cabana for 6 days in March 2014. It was my wife's first trip out of the country, and she enjoys a more unique experience, so we decided against an all-inclusive and opted for Shalala as it was a little more budget-friendly, had great reviews, and a great location. We enjoyed our trip, but there were some things that impacted us negatively. Some positives include a fantastic location to beach and restaurants/shopping, rooms were cleaned daily, and the staff that was around was always courteous. However, there were also some negatives. Some of the steps on our stairs up to our room were quite wobbly, as well as another room, and a guy was there for two days sawing, drilling, and hammering the entire day. We were never informed of this, and as we had gotten pretty sunburned, we were looking forward to some relaxing afternoons reading on the porch or in a hammock. Not so much. Speaking of the hammock, which we saw from pictures online, it was nowhere to be found for the first four days, up for one morning (but then it rained, which also leaked/dripped onto our bed), then back up on our last day, except there was a guy doing construction 10 feet from it all day, so we didn't have much of a chance to use that. Also, the storm knocked out the wifi for the last two days, and even though Camilo stated it was a problem locally, should it take over two days? We also never met Omar, and we saw Guillame only twice for a total of 10 minutes throughout the week. Some days we had hand towels, other days we did not have bath robes (which the bathroom was downstairs exposed to the public hotel area and did not have a lock, so you had to get dressed in the bathroom if you took a shower), and we did not have a blanket on our first night, so it just was not very consistent. We understand that there are pros and cons to both all-inclusives and smaller, unique hotels like this one. We would not have gotten the cultural experience that we enjoyed here at a larger all-inclusive. We also understand that with a hotel like this, there are going to be less amenities, and perhaps less communication and structure, which can be a good thing in some cases, and by no means did any of these "cons" wreck our stay. Even so, we did feel like improvement in some basic standards were still not met, but could be achieved very easily. All in all, we did enjoy our stay at the price, but would probably not stay here again since there are so many other options in Playa del Carmen.
"If you don't mind Mosquitos in a tree house this may be an okay stay."
03/03/14 jlr0123 jlr0123
The pictures are great and the reviews look good. However, the room given to us wasn't secure by any definition and the mosquitoes came out in droves. We were booking another room before we even looked at the bathroom. For the rate, we expected more than just a couple mosquito coils tossed onto the dresser. If they sealed the windows and doors it wouldn't matter if the rooms were tucked away into the jungle. I personally prefer more secluded and quaint boutique hotels, but without even a mosquito net I can't sleep with them buzzing in my ear. It is pretty, but with so many options in Playa del Carmen I would be hard pressed to book here again. As we were leaving, the staff did offer to provide more repellent for the room so that we could sleep.
"Mogley from the jungle."
02/15/14 SergioLeon33 Cuernavaca, Mexico
I stayed in shalala this January. I had pased by the hotel before, but never went inside. Went i arrived i was surprise by the amount of trees and foliage, and its proximity to the beach and 5th avenue. It is a very peaceful setting. There are ducks and dogs in the garden. The rooms are spacious and well decorated. How ever the best for me was the service. The staff is super friendly and helpful.
"Why would you stay in a resort when you could stay in paradise?"
My girlfriend and I booked the 2 floors cabana for 7 nights and we were very pleased with everything this place had to offer. It's right around 5ta ave, up the road from the beach, and next to Regina' s, a great traditional Mexican restaurant. Perfectly located for your convenience. They serve breakfast, lunch, and dinner and are one of the few restaurants, in our opinion, that truly served authentic Mexican style dishes. Step out and you are in the tourist town of Playa, step back in and you are in a beautiful secluded forest lit by candles at night. The bed was comfy and the outdoor bathroom was definitely a unique touch. The shower had an exposed roof, which again was a really nice touch. There's no need to worry though, no praying eyes were able to see you singing in the shower :-) However the hot water runs out fast so the trick is to turn the hot water faucet open all the way and wait until the water reaches you and then close it back around 3 quarters of the way. Open the cold water to get the desired temperature. Unfortunately for us the weather was not paradise weather at all. We stayed here during the first 2 weeks of January and it rained all day every day. It was unusually chilly, which was not normal at all for Playa. Since the place had no sealed glass windows or doors, a cold draft would creep in and it would also get humid and cold at night. Thankfully, the staff took the weather into consideration and supplied us with more than enough blankets. Housekeeping was very good. We would always come home to fresh towels, bath robes, and fresh bars of oatmeal soap, shampoo, and conditioner. Things that could be better: 1 - Water was available thanks to a pump that would run during the day but it would be shut down at night, I guess because of the noise it made. Unfortunately for us we were not aware of this and I didn't remember seeing a water schedule. There were a few times we attempted to shower early in the morning or late at night and there was no running water for us to shower and brush our teeth with. I did speak to Camilo and he made sure that the water was running for the morning before our flight back home. Thankfully, on one of those mornings, Regina’s was nice enough to give us some water to rinse our faces and brush our teeth with. 2 - I would recommend bringing in a mosquito net, not because of a mosquito problem, but during our stay we were visited multiple times by a little furry friend. A Coati which is native animal similar to a racoon. He would get on our rooftop and would walk around and start digging and scratching which would make dirt and particles fall down from the palapa (straw rooftop) onto the bed. I am assuming this does not happen often as I do not see any reviews mentioning this.
"don't go there"
01/06/14 bubbels2014 San Jose, California
The rooms are very basic, dirty, no tv no air conditioner. The fans are very loud. Pool is cold and dirty. The shower had barely any water coming from it. Lots of mosquito's. Location is nice, close to restaurants and 3 blocks from the beach. The upstairs suite (240 $ per night) had multiple leaks in the roof, and also no air conditioner. We couldn't pay by credit card because the machine was broken during our stay. Now we are harasst by the owner Omar. Do not go there.
"Awful untrustworthy service"
12/31/13 Richard D Barcelona, Spain
We went onver the new year. The roof leaked badly during the rain and the staff didn'y care!! They hadn't fixed it by day three and we had to check out early to get a good night's sleep (the beds were damp and an iPod ruined). They haggled about a refund and the delayed the procees saying they needed to talk to their accountant and then bank. After six visits, still no money and we're contacting the Profeco, the local tourist enforcement. Please do NOT wire any money in advance unless you want to lose it! We are not perennial complainers, our treatment is just too shocking not to report!
11/27/13 Sabdi L Quito, Ecuador
We stayed at Shalala hotel and we had a very nice and happy time. The room was very clean and spacious, the location was great. The owners are very kind and friendly. Defenitely recommend this place. Keep up the good job guys!
"Perfect for me...maybe not for everyone."
10/25/13 Deejais Atlanta, Georgia
If you're expecting a concierge desk, uniformed staff, ice machine and a mini bar, this ain't your place. There's no telephone, no television set, and that was JUST FINE with me! This is not your "typical hotel", Shalala is more like a funky art project that you can sleep in. I just spent three nights here and loved it. First of all, the location: it's on the quiet end of Fifth Avenue, on Calle 38, behind a wooden gate. It's 3 or 4 blocks from the loud bars and clubs, a three-minute walk to the sand. This place used to be an architect's family home, now it's a cluster of guests houses, bungalows and a trippy 3-story house that Willy Wonka would build if he were stuck on an island. Thatched roofs and gravity showers and rustic wooden staircases and glass accents and ceiling fans. When you walk in the gate, you won't believe you're still in town. It's a shady oasis of trees, hammocks, and gravelly landscaping. It's a private business, not a chain hotel...or any type of hotel you're likely to ever see again. My 'bungalow' was a two-room suite with a balcony over the garden. It had two single beds pushed together. In hindsight, I now realize that the bathroom was not "private", meaning it had louvered doors, but an open window into the bedroom. Not an issue since I was alone, but this might be awkward with people who aren't fully intimate with one another. Free WI-FI and the signal was strong. The housekeeping staff was excellent, even putting away clothes and junk I left strewn around. There's security on-site all night long. A great, small restaurant ("Regina") is attached to the place on the street side. They brought lunch to me while I sat in the hotel garden. Nice. The people who run the place are super cool and hospitable. It's extremely convenient to the beach, there's a convenience store across the street, and an espresso cafe two doors down that opens at 8AM. I hope guests give this really unique hotel a try for a truly unique experience. I look forward to staying here again in future.
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