All hotels in Vienna, Austria
1 room, 2 adults
You can collect Welcome Rewards® nights hereSchottenring 24, Vienna, Vienna, 1010, Austria, ‏‎800-491-6126
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4.9 / 5Outstanding

Score breakdown (from 233 reviews)

Average rating for:

  • Cleanliness
    4.9
  • Service
    4.8
  • Comfort
    4.9
  • Condition
    4.9
  • Neighborhood
    4.6
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5.0 / 5Outstanding
"Five Star property"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The facilities are 5 star. Our bed was too hard, so they added 2 feather mattress toppers to make it perfect. Pay for a view. We had a courtyard view, which meant we looked across a short distance to stare clearly into the hallway of another wing of rooms. Very claustrophobic. The location is not ideal if you are a tourist. Yes, it's Ringstrasse, but most everything is on the other side of the ring. Taxis are abundant and reasonable. We had an issue with the concierge. WE asked for tickets to Rigoletto (the Opera) for the following night. He bought us tickets for the Nutcracker for the following night; the opera performance wasn't until the next night. We had to pay for 1 out of 4 tickets anyway, but he did get us wonderful seats for the opera. I also had the best fruit plate of my life from room service here.
Genuine Hotels.com guest review
4 night family trip Dec 25, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Friendly staff and excellent service. Quiet hotel a bit out of central, touristy area.
Genuine Expedia guest review
Other trip Jan 2, 2015
mary
US
3.0 / 5Good
"Hotel Kempinski"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    2.0
Bad location
Genuine Hotels.com guest review
2 night romance trip Dec 26, 2014
Andreas
US
5.0 / 5Outstanding
"Wonderful room. Need more English channels on tv."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hansen suite was awesome. Very quiet and huge space. Only I wish they had was more English tv channels.
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Solid, Reliable, Stunning"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Thoughtful, helpful, consistent.... Gorgeous property, nice walk, easy to access to all that's lovely about Vienna... A secret is that OPEC's offices are just around the corner.... What fun!
Genuine Hotels.com guest review
2 night family trip Dec 8, 2014
A Traveler
US
5.0 / 5Outstanding
"outstanding hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
terrifically appointed room. fully enclosed shower (not European style with half glass only). excellent staff which went out of its way to be helpful.
Genuine Expedia guest review
Other trip Dec 11, 2014
Audi
US
5.0 / 5Outstanding
"Old world excellence in a brand new hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a wonderful stay at this beautiful hotel. The service was terrific-- and special thanks to the concierge team, especially Daniel, for help both prior to and during our stay.The rooms are contemporary, yet warmly decorated, and beautifully appointed. It was wonderfully quiet. One definitely feels like the hotel is state-of-the-art in many ways, yet the tradition of warm hospitality is also a big part of what makes this a wonderful place to stay.
Genuine Hotels.com guest review
3 night family trip Oct 20, 2014
Marc
US
5.0 / 5Outstanding
"Elegent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful property, well located with very helpful staff.
Genuine Expedia guest review
Other trip Oct 26, 2014
Jeffrey
US
5.0 / 5Outstanding
"Beautiful modern hotel near the old city of Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved this hotel! Beautiful lobby and rooms with every comfort. Great beds though pillows were too soft. We didn't request alternatives, though we probably could have. My husband LOVED the rain shower and I loved all the closet space.
Genuine Expedia guest review
Other trip Oct 22, 2014
Elaine
US
5.0 / 5Outstanding
"Luxury hotel on the Ring away from the city center"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is a first-class, elegant, hi-end hotel with prices to match.
Genuine Expedia guest review
Other trip Oct 22, 2014
Philip
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent hotel, great location. Enjoyed 3 nights stay.
Genuine Expedia guest review
Other trip Oct 21, 2014
Dan
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Disappointing to find not one English speaking entertainment channel such as "Sky" Every other hotel I have stayed in had these channels There were more channels in Arabic than English
Genuine Hotels.com guest review
4 night business trip Oct 4, 2014
John
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
excellent hotel in quiet location yet within walking distance of all art museums, coffee shops, and central Vienna
Genuine Expedia guest review
Other trip Sep 25, 2014
M
US
5.0 / 5Outstanding
"Will be coming back"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything is arranged to your complete satisfaction
Genuine Expedia guest review
Other trip Sep 11, 2014
Sandy
US
5.0 / 5Outstanding
"Outstanding Vienna hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A super-modern hotel inside a century old palace. All possible comforts, great service, very good restaurants. Ate there more often than usual because of it was poring all the time we stayed there. The only (slight) drawback: need to take a tram (in front of the hotel) to major sites - otherwise it's a 15-20 minute walk. Nice in good weather, but not when it rains.We stayed there for 5 nights and would gladly do it again.
Genuine Hotels.com guest review
5 night family trip Aug 29, 2014
Andrei S.
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was just perfect. Very nice room, beautiful lobby, outstanding service.
Genuine Expedia guest review
Other trip Jul 19, 2014
B.
US
5.0 / 5Outstanding
"Beautiful hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We enjoyed the peace and and quiet of this elegant hotel. Service and food was excellent. On arrival on evening, it was disappointing to see two escort service girls walking about in very inappropriate clothes in front of my family and others sitting in the lobby on their way to "visit" a guest upstairs. Not sure how that sort of thing can be avoided, but I would hope a fine establishment like the Kempinski could find a way. Other than that, everything else as first class.
Genuine Expedia guest review
Other trip Jul 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Anniversary in Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff is top notch and the hotel and it's amenities are also excellent. The location isn't smack dab in the middle of old town, but your just a 15 minute walk away from it and the bus and free bikes are easily accessible. Breakfast has something for everyone and matches the hotels high standards.
Genuine Expedia guest review
Other trip Jul 9, 2014
Jack
US
5.0 / 5Outstanding
"Happy!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I enjoyed the diversity and service of the hotel. Its gorgeous and relaxing. The staff was amazing. I will be back!
Genuine Hotels.com guest review
2 night trip Jun 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The service and menu in the restaurant at this hotel was truely exceptional.
Genuine Hotels.com guest review
4 night trip May 25, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great.
Genuine Hotels.com guest review
2 night trip May 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful experience in Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fantastic
Genuine Hotels.com guest review
4 night trip Apr 26, 2014
Mohamed
US
5.0 / 5Outstanding
"Everything you could want"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful rooms, helpful and attentive staff, decent restaurants and bars and a central location. The hotel is pricey but it is worth it.
Genuine Hotels.com guest review
6 night business trip Apr 13, 2014
JH
US
5.0 / 5Outstanding
"The most technologically advanced hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful hotel, new, great amenities, very quite rooms, they did an excellent job with sound proofing. The structure is a true 5 star hotel. The service is a bit variable, some 5 star service but some service is less than that. It would great if they could meet the service of other hotels such as the Four Seasons, Mandarin Oriental and Ritz Carlton. I will likely stay there again.
Genuine Hotels.com guest review
6 night business trip Mar 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent overall, good breakfast and close to subway station.
Genuine Expedia guest review
Other trip Jan 19, 2014
Wafi
US
5.0 / 5Outstanding
"Amazing Hotel in Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location, brand new hotel, amazing service! Definitely coming back.
Genuine Expedia guest review
Other trip Jan 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel very Friendly and kind staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Special thanks to Hotel Staff Mehmet for his welcoming and explanatory guidance for Vienna. Also to Ahmad Yousef and Martin for his lovely approach for our requests...
Genuine Expedia guest review
Other trip Dec 17, 2013
A Traveler
US
5.0 / 5Outstanding
"luxurious bathroom"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel just opened in March 2013, and everything still sparkles. The owners thought out every little detail. For instance, the bathroom lighting is soft and bright at the same time, great for applying makeup. The hairdryer is better than the one I have at home. And all the latest as far as gadgets - iPad in the room which can be used to order room service, control your lighting, etc. Their restaurant was excellent. Room size OK, not palatial.
Genuine Hotels.com guest review
3 night trip Dec 5, 2013
Carolyn
US
5.0 / 5Outstanding
"Close to all must-see sights"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent and friendly service, excellent in-hotel food, excellent room, shower absolutely wonderful.
Genuine Hotels.com guest review
6 night family trip Dec 2, 2013
A Traveler
US
5.0 / 5Outstanding
"Magical Time!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We only stayed here the night before our departure flight from Vienna, but I wish we could have stayed longer! We had a fantastic time in this hotel! It was amazing how they used the ipad so efficiently for hotel services, tv services and hotel temp controls. All other amenities including room service was really nice as well and we had a wonderful night's sleep before we had to go to the airport for our flight back to Texas.
Genuine Expedia guest review
Other trip Nov 22, 2013
RiRi
US
5.0 / 5Outstanding
"Wonderful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I appreciate the women in Red Jennifer , she took very good care of my family and solve all the issues.
Genuine Expedia guest review
Other trip Nov 10, 2013
Sudeep
US
5.0 / 5Outstanding
"The best hotel in Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was such an amazing stay. No doubt this hotel deserves a 5-stars or may be more. Everything was just great. We stayed there for three nights and it was the best hotel we stayed in during my trip in Austria.
Genuine Expedia guest review
Other trip Oct 25, 2013
Yaser
US
5.0 / 5Outstanding
"Very nice hotel fancy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I spent a good time at hotel and at Vienna . The hotel location is very good . I liked it and if I go another time I will choose the same hotel .
Genuine Expedia guest review
Other trip Oct 22, 2013
A Traveler
US
5.0 / 5Outstanding
"Close to all must-see sights."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is first class with wonderful amenities. The staff from the doormen to the concierge are all first rate The hotel has a beautiful lobby with both drinks and food available to their guests. The rooms are quite nice and are very clean. Both my wife and myself were very impressed by the hotel and everything it offered. The staff was helpful in making our dinner reservations and each restuarant was excellent.
Genuine Hotels.com guest review
3 night trip with friends Oct 2, 2013
E & H
US
5.0 / 5Outstanding
"Wonderful hotel in Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a wonderful hotel near the center of Vienna. Easy to catch the trams that run along the 'Ring Road' which can quickly take you to many of the great museums and the Opera that Vienna has to offer. The hotel is beautiful, clean and updated with modern technology. An iPad in your room allows you to do everything from control your tv and room fan settings to ordering room service, choose a delivery time and when to have the trolley picked up. This is a great hotel in a quaint city with delightful coffee shops and wonderful small restaurants all with in a 15 minute walk. Or stay at the hotel and have afternoon tea in the lobby bar....absolutely the best!
Genuine Hotels.com guest review
5 night trip Oct 5, 2013
A Traveler
US
5.0 / 5Outstanding
"Great location, beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was magnificent, room was excellent & roomy with an iPad for guest use, bathroom was beautiful, you can't go wrong with this hotel.
Genuine Hotels.com guest review
2 night trip Sep 27, 2013
A Traveler
US
5.0 / 5Outstanding
"Highly Recommended"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I just returned from a 6 night stay (September 2013) and highly recommend this hotel. Opened in March 2013, this hotel deserves its 5-star rating. The staff (Bell, Front Desk, Housekeeping, Waitstaff) is professional, efficient, attentive and friendly. I recommend requesting a corner room - they seem slightly larger. Also, request a room that does NOT have an adjoining room - the only sound weakness between rooms is because of the door.
Genuine Expedia guest review
Other trip Sep 30, 2013
Daniel
US
5.0 / 5Outstanding
"Amazing Hotel !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A brand new hotel , great location , close to everything . free bikes , the rooms are very clean and very hi-tech , the staff was very helpful with any request. hotel experience as expected from a Kempinski
Genuine Expedia guest review
Other trip Sep 9, 2013
Tal
US
5.0 / 5Outstanding
"Wonderful Hotel and Staff!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I've been to Vienna several times for business and have always enjoyed the experience. However this time was truly special as the Palais Hansen Kempinski is an extraordinary hotel...beautiful, efficient, excellent restaurants, and very friendly, professional and helpful staff. I recommend it for business and for any stay in Vienna.
Genuine Hotels.com guest review
3 night business trip Aug 26, 2013
A Traveler
US
4.0 / 5Excellent
"Pampered"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
All i can say is that its a really nice hotel and that the staff is really helpfull more thsn i can describe. Nice hotel.
Genuine Expedia guest review
Other trip Aug 21, 2013
Salam
US
5.0 / 5Outstanding
"Great experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff at the hotel were amazing. Very friendly and helpful. Will stay there again. Breakfast is very good.
Genuine Hotels.com guest review
3 night trip Jul 27, 2013
Rudy
US
5.0 / 5Outstanding
"LOVE Kempinski Hotels!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is the 2nd Kempinski hotel my husband and I have stayed at (1st one was in Bratislava Slovakia) and both are truly stunning hotels all around. The lobby is jaw droppingly georgeous, staff is more attentive then any hotel we have ever stayed at, rooms are beatufiully decorated with all the modern amenities expected and ones you wouldnt even think of (such as the IPad that has all hotel info as well as surrounding area recomendations, complimentary bikes you can check out to ride around town). Oh by the way the breakfast buffet is AMAZING (champagne included) Its like the modern day Ritz Carlton...but BETTER!
Genuine Expedia guest review
Other trip Aug 2, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Service, Great Staff, Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I booked a room for my in-laws 50th wedding anniversary and the staff was eager to assist. They provided champagne in their room upon their arrival. They helped me book a tour of the Spanish Riding School and a show at the Spanish Riding School. They were eager to help with dinner and lunch reservations. It was a five star experience in a five star hotel. I would highly recommend it.
Genuine Expedia guest review
Other trip Jul 29, 2013
Pat
US
5.0 / 5Outstanding
"Excellent Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel exceeded all expectations. First, the staff were wonderfully courteous and helpful. Second, the property is well located such that you can walk comfortably to the primary sites in the City. Third, the hotel amenities, from the rooms to the cigar bar to the Edvard Restaurant were a delight. Absolutely recommend this hotel for the discerning visitor.
Genuine Hotels.com guest review
3 night family trip Jul 2, 2013
Al M.
US
5.0 / 5Outstanding
"Beautiful new hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
One of the best! We love our suite. Conveniently located close to all the major attractions, and right next to the tram station. Highly recommended!
Genuine Expedia guest review
Other trip May 27, 2013
Al
US
5.0 / 5Outstanding
"Great experience in Vienna!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fantastic hotel! Very convenient location, brand new place and amazing staff!
Genuine Hotels.com guest review
4 night trip May 15, 2013
A Traveler
US
5.0 / 5Outstanding
"Simply the best"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were here with our 5-year-old son and the hotel was excellent in every way. The breakfast can NOT be missed. Every staff person was warm and welcoming and patient with my son. The room was impeccable and I swear, the bathroom had a heated floor. The pool was so warm and they told us kids can swim anytime though in the hotel information book it has restricted hours. It could be because we were there on a weekend. The rooms have so much innovation -- no knobs for the shower or tub and each room has an ipad. You will not be disappointed whether you are vacationing with family, looking for a romantic vacation, or on a work trip.
Genuine Expedia guest review
Other trip May 23, 2013
HM
US
5.0 / 5Outstanding
"outstanding hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel was brand new and everything about it was great. Hotel is beautiful. Location is great. Staff couldn't have been nicer and more helpful. I travel for busness internationally often and this was definitely one of the nicest hotels, particularly for a european property.
Genuine Expedia guest review
Other trip May 23, 2013
steven
US
5.0 / 5Outstanding
"Completely remodeled nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is completely remodeled nice hotel not far from the historical center of Vienna. The hotel is not cheap, but nice place for somebody, who can afford it
Genuine Expedia guest review
Other trip May 5, 2013
Aleks
US
5.0 / 5Outstanding
"Best in class in Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Superb hotel - staff and service were better than the spectacular palais which has the most tasteful accommodations I've experienced almost anywhere. A stunner!
Genuine Hotels.com guest review
4 night trip Apr 22, 2013
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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