"Outstanding Vienna hotel"
A super-modern hotel inside a century old palace. All possible comforts, great service, very good restaurants. Ate there more often than usual because of it was poring all the time we stayed there. The only (slight) drawback: need to take a tram (in front of the hotel) to major sites - otherwise it's a 15-20 minute walk. Nice in good weather, but not […] when it rains.We stayed there for 5 nights and would gladly do it again. Read moreGenuine Hotels.com guest review
I enjoyed the diversity and service of the hotel. Its gorgeous and relaxing. The staff was amazing. I will be back!Genuine Hotels.com guest review
The service and menu in the restaurant at this hotel was truely exceptional.Genuine Hotels.com guest review
Great.Genuine Hotels.com guest review
"Wonderful experience in Vienna"
FantasticGenuine Hotels.com guest review
"Everything you could want"
Beautiful rooms, helpful and attentive staff, decent restaurants and bars and a central location. The hotel is pricey but it is worth it.Genuine Hotels.com guest review
"The most technologically advanced hotel"
Beautiful hotel, new, great amenities, very quite rooms, they did an excellent job with sound proofing. The structure is a true 5 star hotel. The service is a bit variable, some 5 star service but some service is less than that. It would great if they could meet the service of other hotels such as the Four Seasons, Mandarin Oriental and Ritz Carlton. […] I will likely stay there again. Read moreGenuine Hotels.com guest review
"Very nice hotel"
Excellent overall, good breakfast and close to subway station.Genuine Expedia guest review
"Amazing Hotel in Vienna"
Great location, brand new hotel, amazing service! Definitely coming back.Genuine Expedia guest review
"Nice Hotel very Friendly and kind staff."
Special thanks to Hotel Staff Mehmet for his welcoming and explanatory guidance for Vienna. Also to Ahmad Yousef and Martin for his lovely approach for our requests...Genuine Expedia guest review
This hotel just opened in March 2013, and everything still sparkles. The owners thought out every little detail. For instance, the bathroom lighting is soft and bright at the same time, great for applying makeup. The hairdryer is better than the one I have at home. And all the latest as far as gadgets - iPad in the room which can be used to order room […] service, control your lighting, etc. Their restaurant was excellent. Room size OK, not palatial. Read moreGenuine Hotels.com guest review
"Close to all must-see sights"
Excellent and friendly service, excellent in-hotel food, excellent room, shower absolutely wonderful.Genuine Hotels.com guest review
We only stayed here the night before our departure flight from Vienna, but I wish we could have stayed longer! We had a fantastic time in this hotel! It was amazing how they used the ipad so efficiently for hotel services, tv services and hotel temp controls. All other amenities including room service was really nice as well and we had a wonderful night's […] sleep before we had to go to the airport for our flight back to Texas. Read moreGenuine Expedia guest review
I appreciate the women in Red Jennifer , she took very good care of my family and solve all the issues.Genuine Expedia guest review
"The best hotel in Vienna"
It was such an amazing stay. No doubt this hotel deserves a 5-stars or may be more. Everything was just great. We stayed there for three nights and it was the best hotel we stayed in during my trip in Austria.Genuine Expedia guest review
"Very nice hotel fancy"
I spent a good time at hotel and at Vienna . The hotel location is very good . I liked it and if I go another time I will choose the same hotel .Genuine Expedia guest review
"Close to all must-see sights."
The hotel is first class with wonderful amenities. The staff from the doormen to the concierge are all first rate The hotel has a beautiful lobby with both drinks and food available to their guests. The rooms are quite nice and are very clean. Both my wife and myself were very impressed by the hotel and everything it offered. The staff was helpful in […] making our dinner reservations and each restuarant was excellent. Read moreGenuine Hotels.com guest review
"Wonderful hotel in Vienna"
This is a wonderful hotel near the center of Vienna. Easy to catch the trams that run along the 'Ring Road' which can quickly take you to many of the great museums and the Opera that Vienna has to offer. The hotel is beautiful, clean and updated with modern technology. An iPad in your room allows you to do everything from control your tv and room fan […] settings to ordering room service, choose a delivery time and when to have the trolley picked up. This is a great hotel in a quaint city with delightful coffee shops and wonderful small restaurants all with in a 15 minute walk. Or stay at the hotel and have afternoon tea in the lobby bar....absolutely the best! Read moreGenuine Hotels.com guest review
"Great location, beautiful hotel"
Hotel was magnificent, room was excellent & roomy with an iPad for guest use, bathroom was beautiful, you can't go wrong with this hotel.Genuine Hotels.com guest review
I just returned from a 6 night stay (September 2013) and highly recommend this hotel. Opened in March 2013, this hotel deserves its 5-star rating. The staff (Bell, Front Desk, Housekeeping, Waitstaff) is professional, efficient, attentive and friendly. I recommend requesting a corner room - they seem slightly larger. Also, request a room that does […] NOT have an adjoining room - the only sound weakness between rooms is because of the door. Read moreGenuine Expedia guest review
"Amazing Hotel !"
A brand new hotel , great location , close to everything . free bikes , the rooms are very clean and very hi-tech , the staff was very helpful with any request. hotel experience as expected from a KempinskiGenuine Expedia guest review
"Wonderful Hotel and Staff!"
I've been to Vienna several times for business and have always enjoyed the experience. However this time was truly special as the Palais Hansen Kempinski is an extraordinary hotel...beautiful, efficient, excellent restaurants, and very friendly, professional and helpful staff. I recommend it for business and for any stay in Vienna.Genuine Hotels.com guest review
All i can say is that its a really nice hotel and that the staff is really helpfull more thsn i can describe. Nice hotel.Genuine Expedia guest review
The staff at the hotel were amazing. Very friendly and helpful. Will stay there again. Breakfast is very good.Genuine Hotels.com guest review
"LOVE Kempinski Hotels!!!"
This is the 2nd Kempinski hotel my husband and I have stayed at (1st one was in Bratislava Slovakia) and both are truly stunning hotels all around. The lobby is jaw droppingly georgeous, staff is more attentive then any hotel we have ever stayed at, rooms are beatufiully decorated with all the modern amenities expected and ones you wouldnt even think […] of (such as the IPad that has all hotel info as well as surrounding area recomendations, complimentary bikes you can check out to ride around town). Oh by the way the breakfast buffet is AMAZING (champagne included) Its like the modern day Ritz Carlton...but BETTER! Read moreGenuine Expedia guest review
"Great Service, Great Staff, Great Hotel"
I booked a room for my in-laws 50th wedding anniversary and the staff was eager to assist. They provided champagne in their room upon their arrival. They helped me book a tour of the Spanish Riding School and a show at the Spanish Riding School. They were eager to help with dinner and lunch reservations. It was a five star experience in a five star […] hotel. I would highly recommend it. Read moreGenuine Expedia guest review
The hotel exceeded all expectations. First, the staff were wonderfully courteous and helpful. Second, the property is well located such that you can walk comfortably to the primary sites in the City. Third, the hotel amenities, from the rooms to the cigar bar to the Edvard Restaurant were a delight. Absolutely recommend this hotel for the discerning […] visitor. Read moreGenuine Hotels.com guest review
"Beautiful new hotel"
One of the best! We love our suite. Conveniently located close to all the major attractions, and right next to the tram station. Highly recommended!Genuine Expedia guest review
"Great experience in Vienna!"
Fantastic hotel! Very convenient location, brand new place and amazing staff!Genuine Hotels.com guest review
"Simply the best"
We were here with our 5-year-old son and the hotel was excellent in every way. The breakfast can NOT be missed. Every staff person was warm and welcoming and patient with my son. The room was impeccable and I swear, the bathroom had a heated floor. The pool was so warm and they told us kids can swim anytime though in the hotel information book it has […] restricted hours. It could be because we were there on a weekend. The rooms have so much innovation -- no knobs for the shower or tub and each room has an ipad. You will not be disappointed whether you are vacationing with family, looking for a romantic vacation, or on a work trip. Read moreGenuine Expedia guest review
Hotel was brand new and everything about it was great. Hotel is beautiful. Location is great. Staff couldn't have been nicer and more helpful. I travel for busness internationally often and this was definitely one of the nicest hotels, particularly for a european property.Genuine Expedia guest review
"Completely remodeled nice hotel"
This is completely remodeled nice hotel not far from the historical center of Vienna. The hotel is not cheap, but nice place for somebody, who can afford itGenuine Expedia guest review
"Best in class in Vienna"
Superb hotel - staff and service were better than the spectacular palais which has the most tasteful accommodations I've experienced almost anywhere. A stunner!Genuine Hotels.com guest review
Excellent,very friendly,well trained staff,great breakfast ,room and SPA fabulous,congratulationsGenuine Hotels.com guest review
We stayed for a whole week, and enjoyed our stay. But there were two aspects that did not match the 5 star ratings: (1) the touch button electronic warer on/off system in the shower and tub, was inoperative and / o r too difficult to operate. I think it had deteriorated in quality and one had to struggle to use it. Pushing hard and several times before […] it would operate. It was a pain every morning. (ii) the coincerage was really not on top of things, in terms of detailed knowledge of different activities. We got them to make three bookings -- two tours and one opera-- , and they had no clue on the quality of service of the two tour companies and that once we got to the opera one had to stand in long / chaotic lines to get seats ( despite having bokings). For a 5 star facility, I expected that the coincerage would be more "on top of things". Read moreGenuine Hotels.com guest review
The hotel was beautiful, but we thought we were staying in an old Palace, which it wasn't. No scales in the room, but everything else was nice, great huge bathtub. It's on the ring road, and my Mother has trouble walking, so we ended up taking taxis to where we wanted to go, instead of walking. Anyone who dies not mi d walking would not mind location. Service […] was great. Read moreGenuine Hotels.com guest review
"Service requires attention"
Its a great pity this five star hotel lacks service detail. The Edvard restaurant has one Michelin star and the food warrants it. But I asked for a wine menu and was told it would come shortly as the food we ordered (without a wine list) would take 20 minutes. The wine list never arrived and the food arrived within ten minutes. When I complained the […] manager did not apologise and instead told me we should have found a waiter and asked again. We also requested a single sheet on the double bed, under our duvet in case it became uncomfortably warm during the night. During our three night stay we had to request this every single night - in each case staff had no idea what we wanted, each time they brought a sheet and removed the duvet! Clearly communication is a repeat problem. Read moreGenuine Hotels.com guest review
"Luxurious modern hotel in well-situated location"
The hotel was very modern with high tech fittings, mostly controlled by iPad provided. Fantastic shower, very powerful. Room service very efficient and food excellent, though expensive, but when you've tired yourself walking round all the fantastic sighs in Vienna, needs must.Genuine Expedia guest review
"Excellent luxurious hotel love it"
Very friendly staff and helpful. They surprised us with birthday cake and amazing room decoration for our anniversayGenuine Expedia guest review
"Short conference break"
This Kempinski hotel was fantastic. Nothing was too much trouble. Stafff excellent. Beautiful relaxing spa area. Modern, clean and stylish rooms.Genuine Expedia guest review
"Best hotel I've stayed in for a long time"
Stunning hotel! Could not fault anything other than the bars needed more staff as sometimes had to wait to be offered drinks.. Other than that, which really wasn't a problem the stay was amazing!Genuine Expedia guest review
Excellent stay with great service. Clean roomGenuine Hotels.com guest review
Overall brilliant. Service in lobby could have been a little better.Genuine Hotels.com guest review
This hotel is magnificent, the location, the quality of the rooms and the hotel staff and service could not be faulted in any way. I will will stay at Kempinski hotels whenever I can in future and would not hesitate to return to this hotel in Vienna and would recommend to anyone.Genuine Hotels.com guest review
A new luxury hotel, with every facility. Very helpful staff. Restaurant and sightseeing advice very good.Genuine Expedia guest review
"A stay in a German hotel school"
Very enthusiastic young staff but strangely not effective. The hotel as a real estate project is fine but the service lacks. Twice in a row they did not manage to clean our room while we were out for 5 or 6 hours, three days in a row we did not manage to get into the restaurant for breakfast. On one occasion they had set up a not too nice conference […] room as overflow location for breakfast. Whilst this was helpful execution was a bit poor. One very junior server brought a coup of hot water from the Nespresso machine for the husband's tea. Something we'd accept from a4 star holiday resort hotel in the Med but not from a luxury hotel in Vienna. But some nice touches too: check in had noticed that it was my birthday and I got a lovely little cAke, unfortunately though we had it in an unmade room. Lots of staff would always very friendly greet you but when you needed them they had to be somewhere else, were absent or not able to help. A pity as everybody wanted to do well. More supervision and guidance from more experienced management is needed, can't remember seeing any manager actively involved in the service. Read moreGenuine Expedia guest review
"Lovely hotel, fantastic breakfast"
Arrived at 11am with no wait for room. We spent the rest of that day and 2 further days exploring the beautiful city of Vienna. Beware of buying concert tickets from street promoters as the ones we purchased turned out to be in a hall, albeit a beautiful one, with rows of school assembly type chairs and not theatre conditions as we were led to expect. […] The orchestra and performance, if you could callit that, was mediocre. The biggest Christmas market in front of the Rathause (town hall) was seriously crowded and apart from the various food stalls was mostly cheap tat. Nothing is cheap. Read moreGenuine Expedia guest review
Had a great experience staying at this hotel. Was very high tech and brand new! The spa was excellent - lovely massage. The breakfast was SO tasty. The customer service was very attentive. Highly recommend to stay here!Genuine Expedia guest review
"grate hotel in a lovely city"
the whether was grate for the time of year its a city you can walk round the food was good a grate long weekendGenuine Expedia guest review
"Good location and an excellent first impression"
I cannot say enough about this hotel, excellent in all respects from rooms, staff, food, drinks, atmosphere. I stayed over my birthday which the staff noticed from my passport details and when I arrived back to my room after a day town there was a hand written letter and cake for two layer out in my room. Going the extra mile on top of an already superb […] stay. Read moreGenuine Expedia guest review
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