All hotels in Vienna, Austria
1 room, 2 adults
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Schottenring 24ViennaVienna1010Austria, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.8 / 5Outstanding

Score breakdown (from 284 reviews)

  • Amenities
    Great amenities
  • Vibe
    Awesome vibe
  • Service
    Fantastic service
  • Room
    Great room
  • Wellness Area
    Great wellness & sports facilities
  • Value for money
    Fairly good value for money
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5.0 / 5Outstanding
"Splendid stay"
Everyone on the staff was very cheery and friendly. We always felt welcome. Due special mention was the waiter Marco in the Kuchen. He was very efficient and gave us interesting information about Vienna. We are most grateful for the spectacular service we received from the concierge desk. Martin and Daniel made a special effort to secure hard-to-get tickets for us to Three Penny Opera. Wonderful!
Genuine Hotels.com guest review
5 night romance trip Jan 10, 2016
David
US
5.0 / 5Outstanding
"Excellent hotel! Total comfort."
Truly exceptional comfort and service. This is what a 5 star hotel should be. High tech bathroom, fabulous shower, lots of closet space, extraordinary service. Seems like they brought ice in under a minute. I have never experienced faster room service. I had emailed the concierge about dinner reservations and he got back to me with several suggestions organized by category, and took care of the reservations. Had the extras like heated towel rack, touchpad to control everything from the a/c to the lights and do not disturb light, at each side of the bed.
Genuine Expedia guest review
Other trip Oct 10, 2015
Lynn
US
5.0 / 5Outstanding
"Its not the mistakes but how they're handled"
Even with a few things going awry, our stay was great. They went out of their way to make things right & they certainly did. I would highly recommend this hotel to anyone. Its actually in a nice location, overlooking a park. The lobby is beautiful with very tasty menu options. The person that really stood out as an exemplary employee was the bright young man in training, tall with glasses, I cannot remember your name, apologies and the management of course. As for the one employee with an attitude in the beginning, he changed his tune the next day & I didn't feel the need to get into that further. To end on a good note, overall, this hotel is beautiful, the staff is inviting & has superb service. The last act of kindness they showed was providing us a complimentary luxury ride to the airport. This driver was impeccable and we really appreciated all of the things the Kempinski staff did for us. You will not be disappointed here. Enjoy!
Genuine Hotels.com guest review
3 night romance trip Aug 11, 2015
A Traveler
US
4.0 / 5Excellent
"Filthy room. Mismanaged lobby..."
We stayed in the Palais suite. Room 133. The room was dirty. Stains on the furniture. Disgusting. Room was nice. Hotel is nice. The lobby is like a bus station. A lot of people who do not know how to behave in the lobby of a premium hotel. Pianist in lobby played far too loud and totally inappropriate music for the lobby of a Vienna hotel. We arrived on red eye from NYC. Front desk knew, we were not into our room until after 3 pm. The room was filthy.
Genuine Hotels.com guest review
2 night romance trip Aug 9, 2015
William
US
5.0 / 5Outstanding
"Awesome in vienna"
Wonderful hotel with excellent staff! Daniel and Martin the concierges are outstanding. Would definitely go back and stay at another kempinski hotel as well.
Genuine Hotels.com guest review
2 night family trip Aug 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Recommend it"
Very good hotel! The bed is very comfortable and large space! We had a wonderful sleep before departure!
Genuine Hotels.com guest review
1 night family trip Jul 14, 2015
LI LIN
US
5.0 / 5Outstanding
Staff were very nice and cooperative. Room was spacious.
Genuine Expedia guest review
Other trip Jul 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Luxurious hotel"
Great hotel with fantastic amenities. Extremely roomy suite. Staff was fantastic and very friendly. Catered to my every need.
Genuine Expedia guest review
Other trip Jul 6, 2015
jb
US
5.0 / 5Outstanding
"First rate experience"
Amazing service and attention to detail. Highest quality of food.
Genuine Expedia guest review
Other trip Jun 26, 2015
Joe
US
5.0 / 5Outstanding
"Excellent!"
Great hotel, location, staff, breakfast and the room. Huge room. Very clean. Modern. Best breakfast buffet I had in a long time...
Genuine Expedia guest review
Other trip Jun 15, 2015
Mehmet
US
5.0 / 5Outstanding
"Perfect hotel"
stress over airline issue. Had to book room for one night. Best choice I could ever make. Perfect hotel earned every star!!!!!!
Genuine Hotels.com guest review
1 night romance trip Jun 8, 2015
Joe
US
5.0 / 5Outstanding
"Excellent hotel in the center, quiet location"
Very clean rooms with nice design. Great restaurants, especially Die Kuche. Edwards restaurant has a great menu but rather expensive.
Genuine Expedia guest review
Other trip Jun 9, 2015
Pavel
US
4.0 / 5Excellent
"Amazing place though very quiet"
It was an amazing stay, the staff go above and beyond to accommodate all your needs. The hotel is beautiful and food is great. It's a very quiet hotel though which can be great for others but I found it to be a bit boring not having others to talk and hang out with. Not many guest there while our stay compared to other other hotels we visited for dinner and nightlife.
Genuine Hotels.com guest review
5 night romance trip May 26, 2015
Paola
US
5.0 / 5Outstanding
"5 star Vienna Experience"
This is a truly 5 star hotel. I had an 8 night stay, and every day I was pleased I had made the choice. The restaurants are excellent. The service from the staff is superb (they even hunted down some delivery pizza for me). The bath/shower was one of the best I've ever experienced. I wish I could take the shower with me. The hotel is in short walking distance of everything within the Ringstrasse. There is a tremendously wonderful steakhouse behind the hotel. A/C had problems and had to be serviced several times. Wouldn't have been an issue with the weather, but there was only one operable window in my room on the 1st floor, and most of it is covered in Plexiglas! Had a massage and a couples treatment. Nice, but very overpriced for what you get. I'd look elsewhere if possible for spa (I did not price any other, so it may be the going rate)
Genuine Expedia guest review
Other trip May 31, 2015
Mike
US
5.0 / 5Outstanding
"Beautiful Hotel"
Perfect. Exquisite. Clean. Friendly. Would recommend the hotel to anyone who is willing to pay more for the experience. Perfectly located. Staff the best I've come across. Would definitely stay again. Thinking of holding business meeting there.
Genuine Expedia guest review
Other trip May 22, 2015
Bob
US
5.0 / 5Outstanding
"Super-Luxe comfort, though a bit stuffy"
A beautiful hotel, it's more geared for business stays, folks out for walkabout in the city may feel underdressed when they return to the room, and the neighborhood is a bit stuffy.
Genuine Hotels.com guest review
1 night romance trip May 7, 2015
Adam
US
5.0 / 5Outstanding
"Equisite hotel truly five star service & amenities"
The hotel is focused on flawless service and elegant ambience. The hotel caters to the discerning client and yet treats each guest as if she or he is important. We tend to dress extremely casually when we travel and yet this hotel treated us as well as if we were chiquely dressed. This is important to us and brings us back to a place. The spa is lovely and my husband used the sauna and other facilities daily. They are technologically advanced; whereby one does not need to place a card outside the door indicating "do not disturb" or "please clean the room" but by the press of a button inside the room, it is indicated outside the room. They deliver water each night with the night service. All-in-all a great hotel. One we will definitely return to.
Genuine Expedia guest review
Other trip Apr 11, 2015
Vegan
US
5.0 / 5Outstanding
Overall good place to stay. Close to downtown. Professional staff. Views from your room can be a little disappointing. They changed my room once the concern was conveyed.
Genuine Expedia guest review
Other trip Apr 1, 2015
Lexx
US
5.0 / 5Outstanding
"Excelente hotel"
Best hotel ever!! Exceeded our expectations, the best part was the impeccable service and attention to detail. Excellent location.
Genuine Expedia guest review
Other trip Feb 22, 2015
Claudia
US
5.0 / 5Outstanding
"Five Star property"
The facilities are 5 star. Our bed was too hard, so they added 2 feather mattress toppers to make it perfect. Pay for a view. We had a courtyard view, which meant we looked across a short distance to stare clearly into the hallway of another wing of rooms. Very claustrophobic. The location is not ideal if you are a tourist. Yes, it's Ringstrasse, but most everything is on the other side of the ring. Taxis are abundant and reasonable. We had an issue with the concierge. WE asked for tickets to Rigoletto (the Opera) for the following night. He bought us tickets for the Nutcracker for the following night; the opera performance wasn't until the next night. We had to pay for 1 out of 4 tickets anyway, but he did get us wonderful seats for the opera. I also had the best fruit plate of my life from room service here.
Genuine Hotels.com guest review
4 night family trip Dec 25, 2014
A Traveler
US
5.0 / 5Outstanding
Friendly staff and excellent service. Quiet hotel a bit out of central, touristy area.
Genuine Expedia guest review
Other trip Jan 2, 2015
mary
US
3.0 / 5Good
"Hotel Kempinski"
Bad location
Genuine Hotels.com guest review
2 night romance trip Dec 26, 2014
Andreas
US
5.0 / 5Outstanding
"Wonderful room. Need more English channels on tv."
Hansen suite was awesome. Very quiet and huge space. Only I wish they had was more English tv channels.
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Solid, Reliable, Stunning"
Thoughtful, helpful, consistent.... Gorgeous property, nice walk, easy to access to all that's lovely about Vienna... A secret is that OPEC's offices are just around the corner.... What fun!
Genuine Hotels.com guest review
2 night family trip Dec 8, 2014
A Traveler
US
5.0 / 5Outstanding
"outstanding hotel"
terrifically appointed room. fully enclosed shower (not European style with half glass only). excellent staff which went out of its way to be helpful.
Genuine Expedia guest review
Other trip Dec 11, 2014
Audi
US
5.0 / 5Outstanding
"Old world excellence in a brand new hotel."
We had a wonderful stay at this beautiful hotel. The service was terrific-- and special thanks to the concierge team, especially Daniel, for help both prior to and during our stay.The rooms are contemporary, yet warmly decorated, and beautifully appointed. It was wonderfully quiet. One definitely feels like the hotel is state-of-the-art in many ways, yet the tradition of warm hospitality is also a big part of what makes this a wonderful place to stay.
Genuine Hotels.com guest review
3 night family trip Oct 20, 2014
Marc
US
5.0 / 5Outstanding
"Elegent hotel"
Beautiful property, well located with very helpful staff.
Genuine Expedia guest review
Other trip Oct 26, 2014
Jeffrey
US
5.0 / 5Outstanding
"Beautiful modern hotel near the old city of Vienna"
Loved this hotel! Beautiful lobby and rooms with every comfort. Great beds though pillows were too soft. We didn't request alternatives, though we probably could have. My husband LOVED the rain shower and I loved all the closet space.
Genuine Expedia guest review
Other trip Oct 22, 2014
Elaine
US
5.0 / 5Outstanding
"Luxury hotel on the Ring away from the city center"
This is a first-class, elegant, hi-end hotel with prices to match.
Genuine Expedia guest review
Other trip Oct 22, 2014
Philip
US
5.0 / 5Outstanding
Excellent hotel, great location. Enjoyed 3 nights stay.
Genuine Expedia guest review
Other trip Oct 21, 2014
Dan
US
5.0 / 5Outstanding
Disappointing to find not one English speaking entertainment channel such as "Sky" Every other hotel I have stayed in had these channels There were more channels in Arabic than English
Genuine Hotels.com guest review
4 night business trip Oct 4, 2014
John
US
5.0 / 5Outstanding
excellent hotel in quiet location yet within walking distance of all art museums, coffee shops, and central Vienna
Genuine Expedia guest review
Other trip Sep 25, 2014
M
US
5.0 / 5Outstanding
"Will be coming back"
Everything is arranged to your complete satisfaction
Genuine Expedia guest review
Other trip Sep 11, 2014
Sandy
US
5.0 / 5Outstanding
"Outstanding Vienna hotel"
A super-modern hotel inside a century old palace. All possible comforts, great service, very good restaurants. Ate there more often than usual because of it was poring all the time we stayed there. The only (slight) drawback: need to take a tram (in front of the hotel) to major sites - otherwise it's a 15-20 minute walk. Nice in good weather, but not when it rains.We stayed there for 5 nights and would gladly do it again.
Genuine Hotels.com guest review
5 night family trip Aug 29, 2014
Andrei S.
US
5.0 / 5Outstanding
Everything was just perfect. Very nice room, beautiful lobby, outstanding service.
Genuine Expedia guest review
Other trip Jul 19, 2014
B.
US
5.0 / 5Outstanding
"Beautiful hotel"
We enjoyed the peace and and quiet of this elegant hotel. Service and food was excellent. On arrival on evening, it was disappointing to see two escort service girls walking about in very inappropriate clothes in front of my family and others sitting in the lobby on their way to "visit" a guest upstairs. Not sure how that sort of thing can be avoided, but I would hope a fine establishment like the Kempinski could find a way. Other than that, everything else as first class.
Genuine Expedia guest review
Other trip Jul 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Anniversary in Vienna"
The staff is top notch and the hotel and it's amenities are also excellent. The location isn't smack dab in the middle of old town, but your just a 15 minute walk away from it and the bus and free bikes are easily accessible. Breakfast has something for everyone and matches the hotels high standards.
Genuine Expedia guest review
Other trip Jul 9, 2014
Jack
US
5.0 / 5Outstanding
"Happy!"
I enjoyed the diversity and service of the hotel. Its gorgeous and relaxing. The staff was amazing. I will be back!
Genuine Hotels.com guest review
2 night trip Jun 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent location"
The service and menu in the restaurant at this hotel was truely exceptional.
Genuine Hotels.com guest review
4 night trip May 25, 2014
A Traveler
US
5.0 / 5Outstanding
Great.
Genuine Hotels.com guest review
2 night trip May 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful experience in Vienna"
Fantastic
Genuine Hotels.com guest review
4 night trip Apr 26, 2014
Mohamed
US
5.0 / 5Outstanding
"Everything you could want"
Beautiful rooms, helpful and attentive staff, decent restaurants and bars and a central location. The hotel is pricey but it is worth it.
Genuine Hotels.com guest review
6 night business trip Apr 13, 2014
JH
US
5.0 / 5Outstanding
"The most technologically advanced hotel"
Beautiful hotel, new, great amenities, very quite rooms, they did an excellent job with sound proofing. The structure is a true 5 star hotel. The service is a bit variable, some 5 star service but some service is less than that. It would great if they could meet the service of other hotels such as the Four Seasons, Mandarin Oriental and Ritz Carlton. I will likely stay there again.
Genuine Hotels.com guest review
6 night business trip Mar 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Very nice hotel"
Excellent overall, good breakfast and close to subway station.
Genuine Expedia guest review
Other trip Jan 19, 2014
Wafi
US
5.0 / 5Outstanding
"Amazing Hotel in Vienna"
Great location, brand new hotel, amazing service! Definitely coming back.
Genuine Expedia guest review
Other trip Jan 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel very Friendly and kind staff."
Special thanks to Hotel Staff Mehmet for his welcoming and explanatory guidance for Vienna. Also to Ahmad Yousef and Martin for his lovely approach for our requests...
Genuine Expedia guest review
Other trip Dec 17, 2013
A Traveler
US
5.0 / 5Outstanding
"luxurious bathroom"
This hotel just opened in March 2013, and everything still sparkles. The owners thought out every little detail. For instance, the bathroom lighting is soft and bright at the same time, great for applying makeup. The hairdryer is better than the one I have at home. And all the latest as far as gadgets - iPad in the room which can be used to order room service, control your lighting, etc. Their restaurant was excellent. Room size OK, not palatial.
Genuine Hotels.com guest review
3 night trip Dec 5, 2013
Carolyn
US
5.0 / 5Outstanding
"Close to all must-see sights"
Excellent and friendly service, excellent in-hotel food, excellent room, shower absolutely wonderful.
Genuine Hotels.com guest review
6 night family trip Dec 2, 2013
A Traveler
US
5.0 / 5Outstanding
"Magical Time!"
We only stayed here the night before our departure flight from Vienna, but I wish we could have stayed longer! We had a fantastic time in this hotel! It was amazing how they used the ipad so efficiently for hotel services, tv services and hotel temp controls. All other amenities including room service was really nice as well and we had a wonderful night's sleep before we had to go to the airport for our flight back to Texas.
Genuine Expedia guest review
Other trip Nov 22, 2013
RiRi
US
5.0 / 5Outstanding
"Wonderful hotel"
I appreciate the women in Red Jennifer , she took very good care of my family and solve all the issues.
Genuine Expedia guest review
Other trip Nov 10, 2013
Sudeep
US
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