"Solid, Reliable, Stunning"
Thoughtful, helpful, consistent.... Gorgeous property, nice walk, easy to access to all that's lovely about Vienna... A secret is that OPEC's offices are just around the corner.... What fun!Genuine Hotels.com guest review
"Old world excellence in a brand new hotel."
We had a wonderful stay at this beautiful hotel. The service was terrific-- and special thanks to the concierge team, especially Daniel, for help both prior to and during our stay.The rooms are contemporary, yet warmly decorated, and beautifully appointed. It was wonderfully quiet. One definitely feels like the hotel is state-of-the-art in many ways, […] yet the tradition of warm hospitality is also a big part of what makes this a wonderful place to stay. Read moreGenuine Hotels.com guest review
Disappointing to find not one English speaking entertainment channel such as "Sky" Every other hotel I have stayed in had these channels There were more channels in Arabic than EnglishGenuine Hotels.com guest review
"Will be coming back"
Everything is arranged to your complete satisfactionGenuine Expedia guest review
"Outstanding Vienna hotel"
A super-modern hotel inside a century old palace. All possible comforts, great service, very good restaurants. Ate there more often than usual because of it was poring all the time we stayed there. The only (slight) drawback: need to take a tram (in front of the hotel) to major sites - otherwise it's a 15-20 minute walk. Nice in good weather, but not […] when it rains.We stayed there for 5 nights and would gladly do it again. Read moreGenuine Hotels.com guest review
Everything was just perfect. Very nice room, beautiful lobby, outstanding service.Genuine Expedia guest review
We enjoyed the peace and and quiet of this elegant hotel. Service and food was excellent. On arrival on evening, it was disappointing to see two escort service girls walking about in very inappropriate clothes in front of my family and others sitting in the lobby on their way to "visit" a guest upstairs. Not sure how that sort of thing can be avoided, […] but I would hope a fine establishment like the Kempinski could find a way. Other than that, everything else as first class. Read moreGenuine Expedia guest review
"Anniversary in Vienna"
The staff is top notch and the hotel and it's amenities are also excellent. The location isn't smack dab in the middle of old town, but your just a 15 minute walk away from it and the bus and free bikes are easily accessible. Breakfast has something for everyone and matches the hotels high standards.Genuine Expedia guest review
I enjoyed the diversity and service of the hotel. Its gorgeous and relaxing. The staff was amazing. I will be back!Genuine Hotels.com guest review
The service and menu in the restaurant at this hotel was truely exceptional.Genuine Hotels.com guest review
Great.Genuine Hotels.com guest review
"Wonderful experience in Vienna"
FantasticGenuine Hotels.com guest review
"Everything you could want"
Beautiful rooms, helpful and attentive staff, decent restaurants and bars and a central location. The hotel is pricey but it is worth it.Genuine Hotels.com guest review
"The most technologically advanced hotel"
Beautiful hotel, new, great amenities, very quite rooms, they did an excellent job with sound proofing. The structure is a true 5 star hotel. The service is a bit variable, some 5 star service but some service is less than that. It would great if they could meet the service of other hotels such as the Four Seasons, Mandarin Oriental and Ritz Carlton. […] I will likely stay there again. Read moreGenuine Hotels.com guest review
"Very nice hotel"
Excellent overall, good breakfast and close to subway station.Genuine Expedia guest review
"Amazing Hotel in Vienna"
Great location, brand new hotel, amazing service! Definitely coming back.Genuine Expedia guest review
"Nice Hotel very Friendly and kind staff."
Special thanks to Hotel Staff Mehmet for his welcoming and explanatory guidance for Vienna. Also to Ahmad Yousef and Martin for his lovely approach for our requests...Genuine Expedia guest review
This hotel just opened in March 2013, and everything still sparkles. The owners thought out every little detail. For instance, the bathroom lighting is soft and bright at the same time, great for applying makeup. The hairdryer is better than the one I have at home. And all the latest as far as gadgets - iPad in the room which can be used to order room […] service, control your lighting, etc. Their restaurant was excellent. Room size OK, not palatial. Read moreGenuine Hotels.com guest review
"Close to all must-see sights"
Excellent and friendly service, excellent in-hotel food, excellent room, shower absolutely wonderful.Genuine Hotels.com guest review
We only stayed here the night before our departure flight from Vienna, but I wish we could have stayed longer! We had a fantastic time in this hotel! It was amazing how they used the ipad so efficiently for hotel services, tv services and hotel temp controls. All other amenities including room service was really nice as well and we had a wonderful night's […] sleep before we had to go to the airport for our flight back to Texas. Read moreGenuine Expedia guest review
I appreciate the women in Red Jennifer , she took very good care of my family and solve all the issues.Genuine Expedia guest review
"The best hotel in Vienna"
It was such an amazing stay. No doubt this hotel deserves a 5-stars or may be more. Everything was just great. We stayed there for three nights and it was the best hotel we stayed in during my trip in Austria.Genuine Expedia guest review
"Very nice hotel fancy"
I spent a good time at hotel and at Vienna . The hotel location is very good . I liked it and if I go another time I will choose the same hotel .Genuine Expedia guest review
"Close to all must-see sights."
The hotel is first class with wonderful amenities. The staff from the doormen to the concierge are all first rate The hotel has a beautiful lobby with both drinks and food available to their guests. The rooms are quite nice and are very clean. Both my wife and myself were very impressed by the hotel and everything it offered. The staff was helpful in […] making our dinner reservations and each restuarant was excellent. Read moreGenuine Hotels.com guest review
"Wonderful hotel in Vienna"
This is a wonderful hotel near the center of Vienna. Easy to catch the trams that run along the 'Ring Road' which can quickly take you to many of the great museums and the Opera that Vienna has to offer. The hotel is beautiful, clean and updated with modern technology. An iPad in your room allows you to do everything from control your tv and room fan […] settings to ordering room service, choose a delivery time and when to have the trolley picked up. This is a great hotel in a quaint city with delightful coffee shops and wonderful small restaurants all with in a 15 minute walk. Or stay at the hotel and have afternoon tea in the lobby bar....absolutely the best! Read moreGenuine Hotels.com guest review
"Great location, beautiful hotel"
Hotel was magnificent, room was excellent & roomy with an iPad for guest use, bathroom was beautiful, you can't go wrong with this hotel.Genuine Hotels.com guest review
I just returned from a 6 night stay (September 2013) and highly recommend this hotel. Opened in March 2013, this hotel deserves its 5-star rating. The staff (Bell, Front Desk, Housekeeping, Waitstaff) is professional, efficient, attentive and friendly. I recommend requesting a corner room - they seem slightly larger. Also, request a room that does […] NOT have an adjoining room - the only sound weakness between rooms is because of the door. Read moreGenuine Expedia guest review
"Amazing Hotel !"
A brand new hotel , great location , close to everything . free bikes , the rooms are very clean and very hi-tech , the staff was very helpful with any request. hotel experience as expected from a KempinskiGenuine Expedia guest review
"Wonderful Hotel and Staff!"
I've been to Vienna several times for business and have always enjoyed the experience. However this time was truly special as the Palais Hansen Kempinski is an extraordinary hotel...beautiful, efficient, excellent restaurants, and very friendly, professional and helpful staff. I recommend it for business and for any stay in Vienna.Genuine Hotels.com guest review
All i can say is that its a really nice hotel and that the staff is really helpfull more thsn i can describe. Nice hotel.Genuine Expedia guest review
The staff at the hotel were amazing. Very friendly and helpful. Will stay there again. Breakfast is very good.Genuine Hotels.com guest review
"LOVE Kempinski Hotels!!!"
This is the 2nd Kempinski hotel my husband and I have stayed at (1st one was in Bratislava Slovakia) and both are truly stunning hotels all around. The lobby is jaw droppingly georgeous, staff is more attentive then any hotel we have ever stayed at, rooms are beatufiully decorated with all the modern amenities expected and ones you wouldnt even think […] of (such as the IPad that has all hotel info as well as surrounding area recomendations, complimentary bikes you can check out to ride around town). Oh by the way the breakfast buffet is AMAZING (champagne included) Its like the modern day Ritz Carlton...but BETTER! Read moreGenuine Expedia guest review
"Great Service, Great Staff, Great Hotel"
I booked a room for my in-laws 50th wedding anniversary and the staff was eager to assist. They provided champagne in their room upon their arrival. They helped me book a tour of the Spanish Riding School and a show at the Spanish Riding School. They were eager to help with dinner and lunch reservations. It was a five star experience in a five star […] hotel. I would highly recommend it. Read moreGenuine Expedia guest review
The hotel exceeded all expectations. First, the staff were wonderfully courteous and helpful. Second, the property is well located such that you can walk comfortably to the primary sites in the City. Third, the hotel amenities, from the rooms to the cigar bar to the Edvard Restaurant were a delight. Absolutely recommend this hotel for the discerning […] visitor. Read moreGenuine Hotels.com guest review
"Beautiful new hotel"
One of the best! We love our suite. Conveniently located close to all the major attractions, and right next to the tram station. Highly recommended!Genuine Expedia guest review
"Great experience in Vienna!"
Fantastic hotel! Very convenient location, brand new place and amazing staff!Genuine Hotels.com guest review
"Simply the best"
We were here with our 5-year-old son and the hotel was excellent in every way. The breakfast can NOT be missed. Every staff person was warm and welcoming and patient with my son. The room was impeccable and I swear, the bathroom had a heated floor. The pool was so warm and they told us kids can swim anytime though in the hotel information book it has […] restricted hours. It could be because we were there on a weekend. The rooms have so much innovation -- no knobs for the shower or tub and each room has an ipad. You will not be disappointed whether you are vacationing with family, looking for a romantic vacation, or on a work trip. Read moreGenuine Expedia guest review
Hotel was brand new and everything about it was great. Hotel is beautiful. Location is great. Staff couldn't have been nicer and more helpful. I travel for busness internationally often and this was definitely one of the nicest hotels, particularly for a european property.Genuine Expedia guest review
"Completely remodeled nice hotel"
This is completely remodeled nice hotel not far from the historical center of Vienna. The hotel is not cheap, but nice place for somebody, who can afford itGenuine Expedia guest review
"Best in class in Vienna"
Superb hotel - staff and service were better than the spectacular palais which has the most tasteful accommodations I've experienced almost anywhere. A stunner!Genuine Hotels.com guest review
Excellent,very friendly,well trained staff,great breakfast ,room and SPA fabulous,congratulationsGenuine Hotels.com guest review
Very comfortable hotel, wonderful experienceGenuine Hotels.com guest review
Very relaxed comfortable stayGenuine Hotels.com guest review
Made the trip. Great food and serviceGenuine Hotels.com guest review
Great hotel. World class service.Genuine Hotels.com guest review
We enjoyed our stay here a great deal. The location was perfect for us. Key attractions in the city are in reasonable walking distance (we like to walk), and the hotel is well linked to the tram and underground system. We stayed in a Deluxe room, which was spacious and comfortable, with top notch bath and shower.Genuine Expedia guest review
We stayed for a whole week, and enjoyed our stay. But there were two aspects that did not match the 5 star ratings: (1) the touch button electronic warer on/off system in the shower and tub, was inoperative and / o r too difficult to operate. I think it had deteriorated in quality and one had to struggle to use it. Pushing hard and several times before […] it would operate. It was a pain every morning. (ii) the coincerage was really not on top of things, in terms of detailed knowledge of different activities. We got them to make three bookings -- two tours and one opera-- , and they had no clue on the quality of service of the two tour companies and that once we got to the opera one had to stand in long / chaotic lines to get seats ( despite having bokings). For a 5 star facility, I expected that the coincerage would be more "on top of things". Read moreGenuine Hotels.com guest review
"A wonderful hotel, close to the centre of Vienna"
This hotel surpassed all our expectations. From the minute we stepped out of our taxi, we were greeted and thereafter served by the most efficient staff we have ever met in all our travels. Throughout the hotel from reception, room service, spa etc. the staffs professionalism was outstanding! We enjoyed every minute spent in this most comfortable hotel. […] It was immaculate throughout. We enjoyed the modern and stylish lobby which was an airy space bathed in natural light and well equipped with ample seating. In the evening while we sat around in the lobby, a pianist with a great repertoire entertained us. The staff worked to the highest standards and we definitely had a most memorable stay. Read moreGenuine Expedia guest review
The hotel was beautiful, but we thought we were staying in an old Palace, which it wasn't. No scales in the room, but everything else was nice, great huge bathtub. It's on the ring road, and my Mother has trouble walking, so we ended up taking taxis to where we wanted to go, instead of walking. Anyone who dies not mi d walking would not mind location. Service […] was great. Read moreGenuine Hotels.com guest review
"A gem in Vienna"
This hotel is very classy and truly reflects what Vienna is all about. The attention to detail for everything was amazing and all the staff was curtidious and very professional. Congratulations to all the staff and management. What a great hotel.Genuine Expedia guest review
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