All hotels in Vienna, Austria
1 room, 2 adults
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Schottenring 24, Vienna, Vienna, 1010, Austria, ‏‎800-491-6126
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4.8 / 5Outstanding

Score breakdown (from 262 reviews)

Average rating for:

  • Cleanliness
    4.9
  • Service
    4.8
  • Comfort
    4.9
  • Condition
    4.9
  • Neighborhood
    4.6
4.0 / 5Excellent
"Pampered"
All i can say is that its a really nice hotel and that the staff is really helpfull more thsn i can describe. Nice hotel.
Genuine Expedia guest review
Other trip Aug 21, 2013
Salam
US
5.0 / 5Outstanding
"Great experience"
The staff at the hotel were amazing. Very friendly and helpful. Will stay there again. Breakfast is very good.
Genuine Hotels.com guest review
3 night trip Jul 27, 2013
Rudy
US
5.0 / 5Outstanding
"LOVE Kempinski Hotels!!!"
This is the 2nd Kempinski hotel my husband and I have stayed at (1st one was in Bratislava Slovakia) and both are truly stunning hotels all around. The lobby is jaw droppingly georgeous, staff is more attentive then any hotel we have ever stayed at, rooms are beatufiully decorated with all the modern amenities expected and ones you wouldnt even think of (such as the IPad that has all hotel info as well as surrounding area recomendations, complimentary bikes you can check out to ride around town). Oh by the way the breakfast buffet is AMAZING (champagne included) Its like the modern day Ritz Carlton...but BETTER!
Genuine Expedia guest review
Other trip Aug 2, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Service, Great Staff, Great Hotel"
I booked a room for my in-laws 50th wedding anniversary and the staff was eager to assist. They provided champagne in their room upon their arrival. They helped me book a tour of the Spanish Riding School and a show at the Spanish Riding School. They were eager to help with dinner and lunch reservations. It was a five star experience in a five star hotel. I would highly recommend it.
Genuine Expedia guest review
Other trip Jul 29, 2013
Pat
US
5.0 / 5Outstanding
"Excellent Location"
The hotel exceeded all expectations. First, the staff were wonderfully courteous and helpful. Second, the property is well located such that you can walk comfortably to the primary sites in the City. Third, the hotel amenities, from the rooms to the cigar bar to the Edvard Restaurant were a delight. Absolutely recommend this hotel for the discerning visitor.
Genuine Hotels.com guest review
3 night family trip Jul 2, 2013
Al M.
US
5.0 / 5Outstanding
"Beautiful new hotel"
One of the best! We love our suite. Conveniently located close to all the major attractions, and right next to the tram station. Highly recommended!
Genuine Expedia guest review
Other trip May 27, 2013
Al
US
5.0 / 5Outstanding
"Great experience in Vienna!"
Fantastic hotel! Very convenient location, brand new place and amazing staff!
Genuine Hotels.com guest review
4 night trip May 15, 2013
A Traveler
US
5.0 / 5Outstanding
"Simply the best"
We were here with our 5-year-old son and the hotel was excellent in every way. The breakfast can NOT be missed. Every staff person was warm and welcoming and patient with my son. The room was impeccable and I swear, the bathroom had a heated floor. The pool was so warm and they told us kids can swim anytime though in the hotel information book it has restricted hours. It could be because we were there on a weekend. The rooms have so much innovation -- no knobs for the shower or tub and each room has an ipad. You will not be disappointed whether you are vacationing with family, looking for a romantic vacation, or on a work trip.
Genuine Expedia guest review
Other trip May 23, 2013
HM
US
5.0 / 5Outstanding
"outstanding hotel"
Hotel was brand new and everything about it was great. Hotel is beautiful. Location is great. Staff couldn't have been nicer and more helpful. I travel for busness internationally often and this was definitely one of the nicest hotels, particularly for a european property.
Genuine Expedia guest review
Other trip May 23, 2013
steven
US
5.0 / 5Outstanding
"Completely remodeled nice hotel"
This is completely remodeled nice hotel not far from the historical center of Vienna. The hotel is not cheap, but nice place for somebody, who can afford it
Genuine Expedia guest review
Other trip May 5, 2013
Aleks
US
5.0 / 5Outstanding
"Best in class in Vienna"
Superb hotel - staff and service were better than the spectacular palais which has the most tasteful accommodations I've experienced almost anywhere. A stunner!
Genuine Hotels.com guest review
4 night trip Apr 22, 2013
A Traveler
US
5.0 / 5Outstanding
Excellent,very friendly,well trained staff,great breakfast ,room and SPA fabulous,congratulations
Genuine Hotels.com guest review
3 night trip Mar 24, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Nice hotel - but make your own arrangements"
Had a very spacious grand deluxe room. Very comfortable bed. WiFi worked well, no restrictions on multiple devices. Only room problem was the shower controls, which were touch sensitive and did not work well. Fixed price for breakfast was as massive 41 euros each. Concierge tried to be helpful booking us a table at a restaurant they recommended, but when we arrived we were seated at a table with two other equally bemused customers (despite many other free tables being available all the time we were there). On check out we asked concierge for a taxi to the airport - but we ended up in an old, smelly merc - the driver charged us 70 euros for the trip - saying it was a fixed prices set by the hotel. Felt ripped off, sent the hotel an email, but never got any reply.
Genuine Hotels.com guest review
2 night romance trip Jul 6, 2015
Nigel
GB
5.0 / 5Outstanding
"Fabulous staff, really helpful"
We arrived with my husband limping in with a foot problem. The reception staff were incredibly helpful. They found a wheel chair straight away and called a Doctor who was there within an hour. They even offered to collect the prescription and walking stick for us. We had two rooms, a huge room with dressing area and large bathroom for my son and a smaller room with 2 french windows, near the lift for us. The beds were very comfortable with an early turn down service also providing bottled water. The spa was fun and there were few people there.
Genuine Expedia guest review
Other trip May 17, 2015
savkat
GB
5.0 / 5Outstanding
"On the Ring - wonderful"
Amazingly helpful and friendly staff who made sure they remembered names - and likes / dislikes. Well situated but not in centre - St Stephens about 7 minutes easy walk away. Taxi rank outside hotel - taxis always available.
Genuine Expedia guest review
Other trip May 4, 2015
Peter
GB
5.0 / 5Outstanding
"Fabulous quality hotel - highly recommended"
This is a really great hotel, just inside The Ring, and 100 yards from Schottenring U-Bahn station and trams. The building is substantial and the thickness of the walls makes it very quiet. Decor is quality and bathrooms are all marble (we stayed in a deluxe room which has a massive bed - 7ft wide). The staff were fabulous and nothing was too much trouble - they even have their own cycles which are free to use (they only have 4 though). They asked about our day and gave great advice, even gave us a bottle of water each as we left for the airport. It looks to be mainly a business hotel but don't let that put you off. Prices are maybe a bit higher, but worth the extra. Breakfast buffet is expensive but we went round the corner to a coffee shop each morning. Highly recommended.
Genuine Expedia guest review
Other trip Apr 17, 2015
MarkW
GB
5.0 / 5Outstanding
"One of the best hotels ever"
The staff at the hotel were just amazing! Very helpful and prompt with a smile. Room was very clean. They gave us late checkout without any fuss. They printed, scanned and emailed my documents quickly and without any mistake. Even the limo transfer person took us to the airport car hire stayed with us through the process and took our bags to the car. Hotel it's 10-15 min walk to city centre and they serve amazing breakfast and dinner. Movies were not to expensive and at least our room came with free WiFi. We will definitely be coming back! Thanks to all the Staff at Kempinski Vienna. Peter and Marisa.
Genuine Expedia guest review
Other trip Mar 17, 2015
Dave
AU
5.0 / 5Outstanding
"Romantic weekend in Vienna pretending to be rich"
Excellent hotel with impeccable service. Not cheap but worth it. Good breakfast.
Genuine Expedia guest review
Other trip Feb 16, 2015
Tina
GB
5.0 / 5Outstanding
"Ideal for central Vienna"
The hotel is a mere 150 yards from Schottenring station with a major tram interconnection. It is easy to get about to all major attractions. The room was very comfortable with superb shower and fresh coffee maker. The hotel lounge was comfortable and you could get very tasty food for very reasonable price. We certainly will be returning to this hotel.
Genuine Expedia guest review
Other trip Feb 3, 2015
Peter
GB
5.0 / 5Outstanding
"Gorgeous Hotel in centre of Vienna"
An excellent hotel. Staff most helpful and friendly from reception and concierge to household staff. Lovely atmosphere and most relaxing room environment with subtle lighting and lower ground lighting at night allowing safe passage to the ensuite bathroom! Touch button bath and shower cool! A most relaxing and quiet room. Lovely Spa and Gym. Only slight quibble was slowish service in foyer for an afternoon snack. All round a lovely hotel. Will be back despite the considerable expense. But I expect this not unusual for a five star hotel. It's a quality place.
Genuine Expedia guest review
Other trip Dec 11, 2014
Professional
IE
5.0 / 5Outstanding
"Fantastic long weekend"
The staff are fantastic, friendly, hard working and a true asset to the hotel. The room was beautiful and kept perfectly. The restaurant was great, but book early for Edvard. All in all a great stay.
Genuine Expedia guest review
Other trip Dec 8, 2014
neil
GB
5.0 / 5Outstanding
"very good hotel"
Elegant, very nice and helpful staff, convenient all very good. Breakfast is a bit on the expensive side as champagne is available at the buffet but if you're not interested in the champagne option you still pay for the others. Two little areas of improvements are when coming early at the breakfast buffet you may find pastries from previous day and they don't taste great. Cleaning in our room was a bit lacking with trash not emptied out, tea not replaced, empty bottles and trays from last night not cleared. But judging by the General standard it must have be an isolated case, perhaps someone in training doing to the cleaning.
Genuine Expedia guest review
Other trip Dec 7, 2014
anonymous
GB
4.0 / 5Excellent
"Modern and Classic"
Beautiful hotel in a wonderful location close to the hub of Vienna. Courteous staff and lovely ambience. Modern facilities juxtaposed with classic style
Genuine Expedia guest review
Other trip Nov 29, 2014
Harry
GB
5.0 / 5Outstanding
"Excellent location. Delightful stay."
Would definitely recommended the hotel. Staff accommodating and responded quickly to requests. Always with a smile. Will go back as soon as possible.
Genuine Expedia guest review
Other trip Nov 20, 2014
Anita
GB
5.0 / 5Outstanding
"Excellent hotel"
Really good hotel - perhaps a little far out from the centre - but well worth the walk !
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
GB
5.0 / 5Outstanding
"Excellent"
Very comfortable hotel, wonderful experience
Genuine Hotels.com guest review
5 night trip Nov 8, 2014
Michael
GB
5.0 / 5Outstanding
"Super hotel"
Very relaxed comfortable stay
Genuine Hotels.com guest review
3 night family trip Oct 23, 2014
MIZPAH
IN
4.0 / 5Excellent
"Vienna Hotel"
Our room in the hotel Kempinski was excellent as were the hotel staff. The hotel was let down by the spa my wife booked a massage and stressed that she wanted a deep tissue massage. The massueuse was heavily pregnant allergic to some of the oils and could not apply the pressure required. my wife cancelled the massage and was very disappointed. On the friday she tried again to make a spa appointment the receptionist said she would call her back with information - she never did call back. To my mind one of the worst things staff can do is promise a callback and not do it.
Genuine Expedia guest review
Other trip Oct 13, 2014
Andy
GB
5.0 / 5Outstanding
"Great hotel"
Made the trip. Great food and service
Genuine Hotels.com guest review
3 night trip Sep 22, 2014
A Traveler
IE
5.0 / 5Outstanding
"Magnificient Hotel"
Great hotel. World class service.
Genuine Hotels.com guest review
3 night trip Sep 12, 2014
A Traveler
IN
5.0 / 5Outstanding
"Recent stay"
We enjoyed our stay here a great deal. The location was perfect for us. Key attractions in the city are in reasonable walking distance (we like to walk), and the hotel is well linked to the tram and underground system. We stayed in a Deluxe room, which was spacious and comfortable, with top notch bath and shower.
Genuine Expedia guest review
Other trip Sep 16, 2014
A Traveler
GB
4.0 / 5Excellent
"Star Rating"
We stayed for a whole week, and enjoyed our stay. But there were two aspects that did not match the 5 star ratings: (1) the touch button electronic warer on/off system in the shower and tub, was inoperative and / o r too difficult to operate. I think it had deteriorated in quality and one had to struggle to use it. Pushing hard and several times before it would operate. It was a pain every morning. (ii) the coincerage was really not on top of things, in terms of detailed knowledge of different activities. We got them to make three bookings -- two tours and one opera-- , and they had no clue on the quality of service of the two tour companies and that once we got to the opera one had to stand in long / chaotic lines to get seats ( despite having bokings). For a 5 star facility, I expected that the coincerage would be more "on top of things".
Genuine Hotels.com guest review
7 night trip Aug 4, 2014
A Traveler
IE
5.0 / 5Outstanding
"A wonderful hotel, close to the centre of Vienna"
This hotel surpassed all our expectations. From the minute we stepped out of our taxi, we were greeted and thereafter served by the most efficient staff we have ever met in all our travels. Throughout the hotel from reception, room service, spa etc. the staffs professionalism was outstanding! We enjoyed every minute spent in this most comfortable hotel. It was immaculate throughout. We enjoyed the modern and stylish lobby which was an airy space bathed in natural light and well equipped with ample seating. In the evening while we sat around in the lobby, a pianist with a great repertoire entertained us. The staff worked to the highest standards and we definitely had a most memorable stay.
Genuine Expedia guest review
Other trip Jul 14, 2014
Amy
GB
4.0 / 5Excellent
The hotel was beautiful, but we thought we were staying in an old Palace, which it wasn't. No scales in the room, but everything else was nice, great huge bathtub. It's on the ring road, and my Mother has trouble walking, so we ended up taking taxis to where we wanted to go, instead of walking. Anyone who dies not mi d walking would not mind location. Service was great.
Genuine Hotels.com guest review
3 night business trip Jun 30, 2014
A Traveler
IL
5.0 / 5Outstanding
"A gem in Vienna"
This hotel is very classy and truly reflects what Vienna is all about. The attention to detail for everything was amazing and all the staff was curtidious and very professional. Congratulations to all the staff and management. What a great hotel.
Genuine Expedia guest review
Other trip Jun 30, 2014
A Traveler
CA
5.0 / 5Outstanding
"Excellent hotel"
Lovely spacious quiet well appointed room. Within easy walking distance to old town.
Genuine Expedia guest review
Other trip Jun 22, 2014
Graeme
AU
4.0 / 5Excellent
"Service requires attention"
Its a great pity this five star hotel lacks service detail. The Edvard restaurant has one Michelin star and the food warrants it. But I asked for a wine menu and was told it would come shortly as the food we ordered (without a wine list) would take 20 minutes. The wine list never arrived and the food arrived within ten minutes. When I complained the manager did not apologise and instead told me we should have found a waiter and asked again. We also requested a single sheet on the double bed, under our duvet in case it became uncomfortably warm during the night. During our three night stay we had to request this every single night - in each case staff had no idea what we wanted, each time they brought a sheet and removed the duvet! Clearly communication is a repeat problem.
Genuine Hotels.com guest review
3 night trip May 31, 2014
A Traveler
GB
5.0 / 5Outstanding
"Luxurious modern hotel in well-situated location"
The hotel was very modern with high tech fittings, mostly controlled by iPad provided. Fantastic shower, very powerful. Room service very efficient and food excellent, though expensive, but when you've tired yourself walking round all the fantastic sighs in Vienna, needs must.
Genuine Expedia guest review
Other trip May 20, 2014
Jennie
GB
5.0 / 5Outstanding
"Excellent luxurious hotel love it"
Very friendly staff and helpful. They surprised us with birthday cake and amazing room decoration for our anniversay
Genuine Expedia guest review
Other trip Apr 27, 2014
A Traveler
AU
5.0 / 5Outstanding
"Short conference break"
This Kempinski hotel was fantastic. Nothing was too much trouble. Stafff excellent. Beautiful relaxing spa area. Modern, clean and stylish rooms.
Genuine Expedia guest review
Other trip Mar 10, 2014
Penny
GB
5.0 / 5Outstanding
"Best hotel I've stayed in for a long time"
Stunning hotel! Could not fault anything other than the bars needed more staff as sometimes had to wait to be offered drinks.. Other than that, which really wasn't a problem the stay was amazing!
Genuine Expedia guest review
Other trip Feb 16, 2014
A Traveler
GB
5.0 / 5Outstanding
"Great rooms"
Excellent stay with great service. Clean room
Genuine Hotels.com guest review
2 night trip Feb 4, 2014
Knut
GB
5.0 / 5Outstanding
"Lovely Kempinski"
Overall brilliant. Service in lobby could have been a little better.
Genuine Hotels.com guest review
3 night trip Dec 26, 2013
A Traveler
GB
5.0 / 5Outstanding
"Pure excellence"
This hotel is magnificent, the location, the quality of the rooms and the hotel staff and service could not be faulted in any way. I will will stay at Kempinski hotels whenever I can in future and would not hesitate to return to this hotel in Vienna and would recommend to anyone.
Genuine Hotels.com guest review
4 night trip with friends Dec 29, 2013
Charmaine
AU
5.0 / 5Outstanding
"Great experience"
A new luxury hotel, with every facility. Very helpful staff. Restaurant and sightseeing advice very good.
Genuine Expedia guest review
Other trip Dec 16, 2013
DrDrill
GB
3.0 / 5Good
"A stay in a German hotel school"
Very enthusiastic young staff but strangely not effective. The hotel as a real estate project is fine but the service lacks. Twice in a row they did not manage to clean our room while we were out for 5 or 6 hours, three days in a row we did not manage to get into the restaurant for breakfast. On one occasion they had set up a not too nice conference room as overflow location for breakfast. Whilst this was helpful execution was a bit poor. One very junior server brought a coup of hot water from the Nespresso machine for the husband's tea. Something we'd accept from a4 star holiday resort hotel in the Med but not from a luxury hotel in Vienna. But some nice touches too: check in had noticed that it was my birthday and I got a lovely little cAke, unfortunately though we had it in an unmade room. Lots of staff would always very friendly greet you but when you needed them they had to be somewhere else, were absent or not able to help. A pity as everybody wanted to do well. More supervision and guidance from more experienced management is needed, can't remember seeing any manager actively involved in the service.
Genuine Expedia guest review
Other trip Dec 10, 2013
A Traveler
GB
5.0 / 5Outstanding
"Lovely hotel, fantastic breakfast"
Arrived at 11am with no wait for room. We spent the rest of that day and 2 further days exploring the beautiful city of Vienna. Beware of buying concert tickets from street promoters as the ones we purchased turned out to be in a hall, albeit a beautiful one, with rows of school assembly type chairs and not theatre conditions as we were led to expect. The orchestra and performance, if you could callit that, was mediocre. The biggest Christmas market in front of the Rathause (town hall) was seriously crowded and apart from the various food stalls was mostly cheap tat. Nothing is cheap.
Genuine Expedia guest review
Other trip Dec 9, 2013
Mick
GB
5.0 / 5Outstanding
"Excellent stay!"
Had a great experience staying at this hotel. Was very high tech and brand new! The spa was excellent - lovely massage. The breakfast was SO tasty. The customer service was very attentive. Highly recommend to stay here!
Genuine Expedia guest review
Other trip Nov 20, 2013
nok
GB
5.0 / 5Outstanding
"grate hotel in a lovely city"
the whether was grate for the time of year its a city you can walk round the food was good a grate long weekend
Genuine Expedia guest review
Other trip Nov 9, 2013
A Traveler
GB
5.0 / 5Outstanding
"Good location and an excellent first impression"
I cannot say enough about this hotel, excellent in all respects from rooms, staff, food, drinks, atmosphere. I stayed over my birthday which the staff noticed from my passport details and when I arrived back to my room after a day town there was a hand written letter and cake for two layer out in my room. Going the extra mile on top of an already superb stay.
Genuine Expedia guest review
Other trip Oct 29, 2013
A Traveler
GB
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