Very comfortable hotel, wonderful experienceGenuine Hotels.com guest review
Very relaxed comfortable stayGenuine Hotels.com guest review
Our room in the hotel Kempinski was excellent as were the hotel staff. The hotel was let down by the spa my wife booked a massage and stressed that she wanted a deep tissue massage. The massueuse was heavily pregnant allergic to some of the oils and could not apply the pressure required. my wife cancelled the massage and was very disappointed. On the […] friday she tried again to make a spa appointment the receptionist said she would call her back with information - she never did call back. To my mind one of the worst things staff can do is promise a callback and not do it. Read moreGenuine Expedia guest review
Made the trip. Great food and serviceGenuine Hotels.com guest review
Great hotel. World class service.Genuine Hotels.com guest review
We enjoyed our stay here a great deal. The location was perfect for us. Key attractions in the city are in reasonable walking distance (we like to walk), and the hotel is well linked to the tram and underground system. We stayed in a Deluxe room, which was spacious and comfortable, with top notch bath and shower.Genuine Expedia guest review
We stayed for a whole week, and enjoyed our stay. But there were two aspects that did not match the 5 star ratings: (1) the touch button electronic warer on/off system in the shower and tub, was inoperative and / o r too difficult to operate. I think it had deteriorated in quality and one had to struggle to use it. Pushing hard and several times before […] it would operate. It was a pain every morning. (ii) the coincerage was really not on top of things, in terms of detailed knowledge of different activities. We got them to make three bookings -- two tours and one opera-- , and they had no clue on the quality of service of the two tour companies and that once we got to the opera one had to stand in long / chaotic lines to get seats ( despite having bokings). For a 5 star facility, I expected that the coincerage would be more "on top of things". Read moreGenuine Hotels.com guest review
"A wonderful hotel, close to the centre of Vienna"
This hotel surpassed all our expectations. From the minute we stepped out of our taxi, we were greeted and thereafter served by the most efficient staff we have ever met in all our travels. Throughout the hotel from reception, room service, spa etc. the staffs professionalism was outstanding! We enjoyed every minute spent in this most comfortable hotel. […] It was immaculate throughout. We enjoyed the modern and stylish lobby which was an airy space bathed in natural light and well equipped with ample seating. In the evening while we sat around in the lobby, a pianist with a great repertoire entertained us. The staff worked to the highest standards and we definitely had a most memorable stay. Read moreGenuine Expedia guest review
The hotel was beautiful, but we thought we were staying in an old Palace, which it wasn't. No scales in the room, but everything else was nice, great huge bathtub. It's on the ring road, and my Mother has trouble walking, so we ended up taking taxis to where we wanted to go, instead of walking. Anyone who dies not mi d walking would not mind location. Service […] was great. Read moreGenuine Hotels.com guest review
"A gem in Vienna"
This hotel is very classy and truly reflects what Vienna is all about. The attention to detail for everything was amazing and all the staff was curtidious and very professional. Congratulations to all the staff and management. What a great hotel.Genuine Expedia guest review
Lovely spacious quiet well appointed room. Within easy walking distance to old town.Genuine Expedia guest review
"Service requires attention"
Its a great pity this five star hotel lacks service detail. The Edvard restaurant has one Michelin star and the food warrants it. But I asked for a wine menu and was told it would come shortly as the food we ordered (without a wine list) would take 20 minutes. The wine list never arrived and the food arrived within ten minutes. When I complained the […] manager did not apologise and instead told me we should have found a waiter and asked again. We also requested a single sheet on the double bed, under our duvet in case it became uncomfortably warm during the night. During our three night stay we had to request this every single night - in each case staff had no idea what we wanted, each time they brought a sheet and removed the duvet! Clearly communication is a repeat problem. Read moreGenuine Hotels.com guest review
"Luxurious modern hotel in well-situated location"
The hotel was very modern with high tech fittings, mostly controlled by iPad provided. Fantastic shower, very powerful. Room service very efficient and food excellent, though expensive, but when you've tired yourself walking round all the fantastic sighs in Vienna, needs must.Genuine Expedia guest review
"Excellent luxurious hotel love it"
Very friendly staff and helpful. They surprised us with birthday cake and amazing room decoration for our anniversayGenuine Expedia guest review
"Short conference break"
This Kempinski hotel was fantastic. Nothing was too much trouble. Stafff excellent. Beautiful relaxing spa area. Modern, clean and stylish rooms.Genuine Expedia guest review
"Best hotel I've stayed in for a long time"
Stunning hotel! Could not fault anything other than the bars needed more staff as sometimes had to wait to be offered drinks.. Other than that, which really wasn't a problem the stay was amazing!Genuine Expedia guest review
Excellent stay with great service. Clean roomGenuine Hotels.com guest review
Overall brilliant. Service in lobby could have been a little better.Genuine Hotels.com guest review
This hotel is magnificent, the location, the quality of the rooms and the hotel staff and service could not be faulted in any way. I will will stay at Kempinski hotels whenever I can in future and would not hesitate to return to this hotel in Vienna and would recommend to anyone.Genuine Hotels.com guest review
A new luxury hotel, with every facility. Very helpful staff. Restaurant and sightseeing advice very good.Genuine Expedia guest review
"A stay in a German hotel school"
Very enthusiastic young staff but strangely not effective. The hotel as a real estate project is fine but the service lacks. Twice in a row they did not manage to clean our room while we were out for 5 or 6 hours, three days in a row we did not manage to get into the restaurant for breakfast. On one occasion they had set up a not too nice conference […] room as overflow location for breakfast. Whilst this was helpful execution was a bit poor. One very junior server brought a coup of hot water from the Nespresso machine for the husband's tea. Something we'd accept from a4 star holiday resort hotel in the Med but not from a luxury hotel in Vienna. But some nice touches too: check in had noticed that it was my birthday and I got a lovely little cAke, unfortunately though we had it in an unmade room. Lots of staff would always very friendly greet you but when you needed them they had to be somewhere else, were absent or not able to help. A pity as everybody wanted to do well. More supervision and guidance from more experienced management is needed, can't remember seeing any manager actively involved in the service. Read moreGenuine Expedia guest review
"Lovely hotel, fantastic breakfast"
Arrived at 11am with no wait for room. We spent the rest of that day and 2 further days exploring the beautiful city of Vienna. Beware of buying concert tickets from street promoters as the ones we purchased turned out to be in a hall, albeit a beautiful one, with rows of school assembly type chairs and not theatre conditions as we were led to expect. […] The orchestra and performance, if you could callit that, was mediocre. The biggest Christmas market in front of the Rathause (town hall) was seriously crowded and apart from the various food stalls was mostly cheap tat. Nothing is cheap. Read moreGenuine Expedia guest review
Had a great experience staying at this hotel. Was very high tech and brand new! The spa was excellent - lovely massage. The breakfast was SO tasty. The customer service was very attentive. Highly recommend to stay here!Genuine Expedia guest review
"grate hotel in a lovely city"
the whether was grate for the time of year its a city you can walk round the food was good a grate long weekendGenuine Expedia guest review
"Good location and an excellent first impression"
I cannot say enough about this hotel, excellent in all respects from rooms, staff, food, drinks, atmosphere. I stayed over my birthday which the staff noticed from my passport details and when I arrived back to my room after a day town there was a hand written letter and cake for two layer out in my room. Going the extra mile on top of an already superb […] stay. Read moreGenuine Expedia guest review
"The one of top hotels in the Ring in Vienna."
I wanted my companion from Australia for the experience of the luxury stay in Europa's premier city, Vienna. The room was fitted with the latest technologies yet had not lost old elegance and services. The experiences would stay her for a long time.Genuine Expedia guest review
"The best hotel experience in Europe."
Everything about the hotel was superb. Friendly and knowledgeable staff, state of the art rooms. Convenient quiet location. World's best amenities. Even the dining experience was memorable - a very tasty 'steak tartare'!Genuine Expedia guest review
"Fantastic hotel and great location"
What can i say about this hotel apart from SUPERB! A stunning hotel in a great location, near all the main attractions, set in a wonderful city. As you can probably tell our long weekend in Vienna was just unforgettable!Genuine Expedia guest review
Room, spa, and restaurant were all excellent. Staff were friendly and helpful. Location was good. We stayed in a grand deluxe room, it was spacious, well decorated and large. We would recommend this hotel.Genuine Expedia guest review
"Very plush hotel near to sights."
The staff were superb and their English was excellent. Nothing too much trouble and we were well looked after. Rooms spacious and very clean and even had an I pad to use in the room. Complimentary coffee as well from a proper coffee making machine!!Genuine Expedia guest review
"Excellent city hotel"
Stayed for 5 days in August. My wife and I enjoyed the hotel immensely. Spotlessly clean, very modern with classic feel to it. Very comfortable with a good range of food at breakfast, and very helpful staff.Genuine Expedia guest review
while maybe not super luxury it was a first class hotel with possibly the friendliesd, most helpful and most efficient staff we have ever encountered, definately worthy of 5 stars and value for money, we would returnGenuine Expedia guest review
"Everything you would expect from a 5 star hotel."
Only 3 minor point which if addressed, would make it unbelievable. 1. Very expensive. 26 euros for a miniature brandy in your room is ridiculous. Whilst I am all for making a profit, charging 10 euros for a small shot of whisky, is not right. I had to get my own bottle from Spar for 7 euros, to enjoy myself. your loss. 2. There should be some smoking […] rooms available, like other European hotels. 3. The choice at breakfast is very limited, when comparing with other hotels that I have visited, and they are not 5 star. But all said, a fantastic hotel with great friendly staff. Read moreGenuine Expedia guest review
"Restaurants choice is less"
Quote comfortable , Peace and less holiday crowd . Being vegetarian choice from hotel menu found difficult.Genuine Hotels.com guest review
"I'd Move In"
We were amazed at the beauty and high level of service of this spectacular hotel. It was conveniently located, gorgeous, spacious and the concierge service was fantastic. The buffet breakfast was the best I have ever seen. A fabulous hotel.Genuine Expedia guest review
"A truly lovely hotel..."
Best hotel I have ever stayed in.The rooms were exceptionally beautiful and authentic, the staff very charming and helpful, and the restaurant food was of great quality. I will definitely recommend this hotel for any visitors to Vienna.Genuine Expedia guest review
FantasticGenuine Hotels.com guest review
"Best Hotel in Vienna"
This is a new hotel and up to the standards of Kempinski Hotels. 5 Sar+. Service was impeccable. Food was excellent. The kitchen area for breakfast was very unique with a superb choice of home made items. Can't say enough.Genuine Expedia guest review
Hotel was superb and close to the centre of Vienna, staff were very friendly and helpful. Would highly recommend. Thanks for a great stay.Genuine Expedia guest review
"A hotel for both business and pleasure."
Brand new hotel with all the expected facilities. Professional enthusiastic staff who were always very helpful. Good location on the ring road within easy walking distance of all the sights and things to do. An excellent hotel for a relaxing visit for pleasure or business. The Edward restaurant makes going out for dinner a non-starter with the staff […] and manager extremely pleasant and engaging. Food is superb. Read moreGenuine Expedia guest review
One of the best hotels I,ve stayed in. Only thing that tripped them up were the issuses at check in. Kept waiting almost an hour as the room wasn't ready due to a late check out and we were more than 1/2 an hour over the guarenteed check in time. Didn't make the best first impression although the reception staff were doing their best.Genuine Expedia guest review
"Toss the budget"
This elegant hotel in a goog location is worth every nickel. They have thought of everything from inroom iPads and digital temperature settings in the shower and soaker tub to Nespresso machines and orchids. It is a place to luxuriate in a luxurious city.Genuine Expedia guest review
"It used to be offices and you can sort of tell..."
Really nice. Our room was a slightly odd shape and has echoes of the offices it used to beGenuine Expedia guest review
The service need to BR improving for such a great hotelGenuine Hotels.com guest review
"Great hotel for a relaxing break"
This hotel is beautifully furnished and the service is excellent. We stayed in a deluxe room which was a good size with a huge bed. The bathroom is also quite big and has a bath and large walk-in shower. There is a coffee machine and an I-pad for your own use. The location is very good as there is a u4 station just around the corner which is 2 stops […] from Vienna-Mitte where you get the CAT service to the airport which takes 15mins. You can also get trams from here but it is only about 20 mins walk into Stephansdam Platz. The buffet breakfast is amazing-we thought it was like walking into a Jamie Oliver shop and the Kuche dining area is lovely. We ate here one night also and found the food very good and not over-priced. We only went to the Spa once but it is very well equipped and ideal for relaxing after sight-seeing. I was only a bit disappointed that the hydro pool was too cool to sit in for long-I thought it would be hot like a Jacuzzi. All in all It would be difficult to find a better hotel than this. Read moreGenuine Expedia guest review
"sevgililer gününde Wien"
lokalizasyon ve temizlik çok iyi bir otel. kahvaltı salonu muhteşemGenuine Hotels.com guest review
"Top Hotel, super Service"
Sehr zuvorkommendes Personal, man fühlt sich gleich wohl.Genuine Hotels.com guest review
Mit allem zufriedenGenuine Hotels.com guest review
Fantastiskt hotell och väl värt pengarna.Genuine Hotels.com guest review
Das Frühstücksbuffet ist kaum zu überbieten! Allgemein sind die Speisen und Getränke im Hotel von hoher Qualität. Leider waren wir vom Hotelservice etwas enttäuscht, es gab weder eine nette Musik in der Lobby, noch wird man von einem Portier begrüsst oder nach dem Check-In auf das Zimmer begleitet. Schade, denn der Service macht einen Aufenthalt un […] vergesslich(er). Read moreGenuine Hotels.com guest review
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