All hotels in Indianapolis, Indiana, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here333 S Delaware St, Indianapolis, IN, 46204, United States of America, ‏‎800-491-6126
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4.7 / 5Outstanding

Score breakdown (from 504 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.7
  • Comfort
    4.7
  • Condition
    4.8
  • Neighborhood
    4.4
5.0 / 5Outstanding
"Casual Elegance"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is very nicely appointed. The lobby, bar, and common areas are full of light and stimuli. Calming and invigorating.
Genuine Expedia guest review
Other trip Feb 23, 2015
L. Theodore
US
5.0 / 5Outstanding
"Great hotel!!! Very close to bankers fieldhouse!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff and valet where wonderful!!! Everyone was polite and helpful!!!!
Genuine Expedia guest review
Other trip Feb 23, 2015
Mindy
US
3.0 / 5Good
"Underwhelmed!!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel is very cool and contemporary. Underwhelmed by the atmosphere/ energy of the hotel. Most uncomfortable bed I have slept on, ever! The breakfast buffet was COLD and they were seriously understaffed which was very disappointing. Probably wont go back as there are many choices in the area.
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
rick
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My stay at the Alexander is awesome it's so beautiful and it's right where you need to be if we are in Indianapolis downtown
Genuine Expedia guest review
Other trip Feb 18, 2015
latonia
US
4.0 / 5Excellent
"Perfect Hotel for our trip."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was beautiful, the staff were wonderful and it was within walking distance to Banker's Life Field house. In the hotel there was always something new to see and experience with the different art installations and displays. I think my only complaint was the warm beer that I ordered with room service. The beds and linens were comfy, shower amazing and general lay out of the room was pleasing. Everyone in my group said we would definitely stay there again.
Genuine Expedia guest review
Other trip Feb 17, 2015
Sarah
US
4.0 / 5Excellent
"Nice Place, Will Charge You More"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a great stay at this hotel. It was very nice. The rooms were very updated. However the staff acted as if we were cheep guests. We ordered a cheese and meat plate for a night snack and one cheese wedge had mold. We were rudely informed that this cheese was supposed to have mold in a degrading manor in front of several other guests. We did not feel welcomed at the hotel by the staff, but the hotel itself was very fun to be at!
Genuine Expedia guest review
Other trip Feb 16, 2015
Austin
US
5.0 / 5Outstanding
"Valentines Weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The hotel itself was amazing, however, I wish it was a little closer to the city center. During the warmer months the walk wouldn't be too bad but in the cold it was a little too far away from everything.
Genuine Hotels.com guest review
1 night romance trip Feb 13, 2015
Justin
US
5.0 / 5Outstanding
"Great location!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful stay. Loved the art. Location. Service. Our room was incredible, the kitchen with Keurig and complimentary coffee is a bonus! Big T.V. The safe came in handy. We walked to Bankers Life Fieldhouse, so many restaurants nearby! Just loved it.
Genuine Expedia guest review
Other trip Feb 10, 2015
Kimberly
US
5.0 / 5Outstanding
"One night, weekend trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We are Indianapolis area residents and wanted to stay in the city for a night. The Alexander was a great hotel, parking was a breeze, the staff very friendly, and overall a great experience. We started the evening with food and drinks at Platt 99 inside The Alexander, which had a great atmosphere, great staff, and great drinks/menu. Then with the location of the hotel, we easily walked to area bars/nightlife & brunch the following morning. We would definitely recommended staying here.
Genuine Expedia guest review
Other trip Feb 9, 2015
Sarah
US
5.0 / 5Outstanding
"Great stay at the Alexander!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We really enjoyed our stay at the Alexander. It is a beautiful hotel with a great location. We were in town for a Pacers game, the arena was right across the street. Also just a few blocks away from the Circle Centre and the popular eateries. We will definetly be back!
Genuine Hotels.com guest review
1 night family trip Feb 6, 2015
Brooklyn
US
5.0 / 5Outstanding
"Perfect hotel for art lovers and the contemporary."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Every detail of this hotel is done right from the parking to your room. The LEED certified hotel is clean, creative and comfortable. The artwork alone makes you feel like you're in a gallery. The hotel bar has lounge areas and community tables and amazing lighting. Also love the fireplace and seating tucked in the lobby. The rooms are well designed and have great fixtures and thoughtful art. The beds are super cozy and the down comforter made for a great sleep. This is a place you'd want to live if you like contemporary and functional living. The 24 hour available fruit infused water in the lobby was a hit, and the jars of apple and lemon drops sealed the deal for us. We'll be back. We even shopped in the gift shop which was like a mini art museum gift shop.
Genuine Expedia guest review
Other trip Feb 8, 2015
SFL
US
5.0 / 5Outstanding
"Unique for Indy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We loved our stay! Modern, artsy, comfortable. Great bar (Plat 99) right off the check-in desk w/ fantastic craft beers on-tap & mixology cocktails. Though it looks off the beaten path, it is actually only 1 block off a number of different restaurants & nightlife. Easy walking distance. The only negative is that it would probably not be the best choice for families.
Genuine Expedia guest review
Other trip Jan 26, 2015
Steve
US
5.0 / 5Outstanding
"Very Impressed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very comfortable large hotel room 3rd floor facing south. Quiet. Handicapped accessible although we didn't need it, I loved that it was and yet it didn't detract from the style and clean lines. Athletic facility open 24 hrs and was on third floor so that was very convenient. Loved the local art and snacks made locally. I overall was so impressed.
Genuine Expedia guest review
Other trip Jan 25, 2015
janet
US
5.0 / 5Outstanding
"Excellent customer service."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The customer service here was too notch. My room was not available at the time of my arrival so they took it upon themselves to upgraded my room to avoid a late check in. Rooms were great and the over all decor is great. Will stay here each time I come to Indy. They operate how all hotels should!!
Genuine Expedia guest review
Other trip Jan 20, 2015
SRG
US
4.0 / 5Excellent
"Noisy rooms"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    4.0
the room was extremely noisy - Had a very hard time sleeping and woke up multiple times
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
A Traveler
US
4.0 / 5Excellent
"Nice place, service a little weak"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
i was really disappointed with the hotel valet service and the food was little too fancy for me
Genuine Hotels.com guest review
1 night business trip Jan 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice upscale hotel in downtown Indy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We live in the Indy suburban area, but wanted a nice hotel for a romantic 'night on the town'. The Alexander is a good pick - good location in downtown Indy, and the hotel is very nice. Very cool artwork, rooms are great, staff is helpful. The Market Table restaurant is a good place to eat for breakfast/lunch. We've stayed here 2 times now and would come back again in the future.
Genuine Hotels.com guest review
1 night romance trip Jan 10, 2015
Daniel
US
5.0 / 5Outstanding
"Thumbs up"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I have nothing but great things to say about this hotel. It's awesome!
Genuine Hotels.com guest review
2 night romance trip Jan 9, 2015
Max
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very neat hotel. Not just your cookie cutter place. Would stay there again.
Genuine Expedia guest review
Other trip Jan 11, 2015
Audra
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Love staying here! Great location, beautiful hotel. Beds are very comfortable. Hope to actually sit in the amazing bar when we come back next.
Genuine Hotels.com guest review
1 night family trip Jan 2, 2015
Stephanie
US
5.0 / 5Outstanding
"Artistic and Modern"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I just really like this hotel for its clean, pure, modern and artistic feel.
Genuine Expedia guest review
Other trip Jan 7, 2015
DMay
US
5.0 / 5Outstanding
"My Number One Choice!!!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff was very nice!!! It is in a great location you can walk a to anywhere. The rooms were very very nice and felt like a home feel!!!! I will always go to The Alexander Hotel from now on!!!!!!!!!!
Genuine Hotels.com guest review
1 night trip Jan 3, 2015
terrie
US
5.0 / 5Outstanding
"Great New Years Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed in a two bedroom suite for two nights. It was very clean and spacious. Both bedrooms had their own connecting full baths. This is a great hotel in a great location and at a great price!
Genuine Hotels.com guest review
1 night romance trip Dec 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Best Kept Secret in Indy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Bed was a little on the hard side for my wife and I. Room was generously large, and shower was big enough to accommodate two. Very clean, modern and staff was extremely friendly. Hotel is two blocks south of the Basketball arena, and a few blocks west of the football stadium, so sports fans would love it.
Genuine Hotels.com guest review
2 night romance trip Dec 27, 2014
Mike
US
5.0 / 5Outstanding
"The place to spend New Year's Eve"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We stayed for New Years Eve in downtown Indy. Close to every thing and Platt 99 was a beautiful room to have drinks and delicious snacks. My wife stayed here 1.5 years ago on an interview trip to Indy and the hotel has improved with age!!
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Stay!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent accommodations right across from Banker's Life Fieldhouse. Would certainly stay here again.
Genuine Hotels.com guest review
1 night romance trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Family weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Several of our family stayed here and we couldn't have enjoyed it more! The staff was the friendliest and most helpful of anywhere we have been!
Genuine Hotels.com guest review
3 night family trip Dec 26, 2014
Christine
US
3.0 / 5Good
"Not really a 4 Star - more 3, on a good day."
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
We were a disappointed at the service and condition of this hotel. Given that it's a brand new 4 Star hotel, the building itself and the room were of very nice design. It was surprising then that there were burned out light bulbs, inattentive desk staff, and exceedingly poor valet service. We were there over X-mas and the place was mostly empty, so the poor service was especially hard to understand.
Genuine Hotels.com guest review
2 night romance trip Dec 23, 2014
Bruce
US
5.0 / 5Outstanding
"Highly recommend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
First time staying here and would most definitely stay again.. Everything was great.. Very clean and great service.. The bar is amazing!!
Genuine Hotels.com guest review
1 night romance trip Dec 20, 2014
Shellene
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean and very nice. Everything was up to par. Staff provides us with toothbrushes because we forgot ours. They even extended the checkout upon request due to a late check in. Couldn't of been a better stay.
Genuine Expedia guest review
Other trip Dec 28, 2014
mike
US
5.0 / 5Outstanding
"Four star gem!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Four Star facility without a doubt
Genuine Hotels.com guest review
1 night romance trip Dec 21, 2014
Demeitrus
US
3.0 / 5Good
"The Ying and Yang of stays."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The Alexander is just a few years old and new in Indianapolis: Pros: excellent location and resonance parking. Staff is very helpful. The double king suites room are great for an extended family visit. Two king suites with private baths, sleeper sofa, small kitchen. Great for our needs. cons: the room is already looking well worn. The sofa was stained. We had to call 4 times to get a roll away bed. The elevator smelled like spoiled milk. overall, we got what we paid for at the discounted rate, but would never pay full price to stay.
Genuine Hotels.com guest review
2 night family trip Dec 19, 2014
Joyce
US
4.0 / 5Excellent
"Not overly kid friendly!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful Hotel full of art and style. A little word of caution however, if your traveling with children watch the rooms for hidden dangers like, beds edges that kids and mommy's can run into with their shins and the bathroom shower doors can pinch fingers real easy. No door lock on the bathroom is akward when your on the pot and the door slides open. Ouch!
Genuine Hotels.com guest review
1 night family trip Dec 20, 2014
Jason
US
5.0 / 5Outstanding
"The Alexander Rocks"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The Alexander was the perfect place for a get away as it is gorgeous. The staff was pleasant. It was in walking distance of many good restaurants and we had a wonderful time.
Genuine Hotels.com guest review
2 night romance trip Dec 17, 2014
Vivian
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was seconds away from downtown. Great location.
Genuine Expedia guest review
Other trip Dec 21, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Extremely Curtious service, clean, love the art. The rooms were a bit smaller than expected, but nice large comfy beds. Valet fees kind of stink but to be expected.
Genuine Expedia guest review
Other trip Dec 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Friendly staff near Downtown Indy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel staff were very courteous and really made my fiance and I's anniversary special. The lady at the checkin counter asked why we were in town for the night, we went our for dinner, and came back to a special gift waiting for back in the room. Very positive experience.
Genuine Expedia guest review
Other trip Dec 15, 2014
Joshua
US
3.0 / 5Good
"Wannabe "W""
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    2.0
This hotel is a wannabe "W" with all the silliness that goes with that. Reception staff very helpful. Food I had was OK but in one case over salted. If you are trying to run a "foodie" hotel restaurant the the wait staff need to learn how to pronounce "pappardelle". Restaurant bar over priced but service good. The Alexander charged $50 a day to my credit card and then balanced the account at the end.I was not told about this and think that, although the amount of money is small, it is a very questionable practice.
Genuine Hotels.com guest review
3 night business trip Dec 9, 2014
A Traveler
US
4.0 / 5Excellent
"Overall nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great stay. Nice contemporary hotel. Great rooms and bathrooms. Bar downstairs is top notch and the bartender is an ace. One drawback? Very loud heating system.
Genuine Hotels.com guest review
1 night trip Nov 24, 2014
A Traveler
US
5.0 / 5Outstanding
"B I G 10 weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
great staff, from the time we pulled up to the time we left everyone was: helpful, professional upbeat and seemed to be proud of the hotel. We ate a late night app at the bar, good food and good drink.
Genuine Expedia guest review
Other trip Dec 8, 2014
Jimmy
US
4.0 / 5Excellent
"indianapolis"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
all good
Genuine Hotels.com guest review
2 night business trip Dec 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Will stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great hotel very comfortable
Genuine Hotels.com guest review
1 night romance trip Nov 29, 2014
Tracy
US
5.0 / 5Outstanding
"Best hotel I ever stayed at!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was absolutely wonderful! The hotel was clean and comfortable.
Genuine Expedia guest review
Other trip Dec 4, 2014
donald
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
great, fresh hotel. very different in style. look forward to going back again.
Genuine Expedia guest review
Other trip Dec 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Indy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Night on the town. Stopped in the Platt for a cocktail then off to Oceanaire for dinner.
Genuine Hotels.com guest review
1 night family trip Nov 29, 2014
Joseph
US
5.0 / 5Outstanding
"Can't wait to return!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Absolutely, decadently perfect. Wonderful artwork in an interesting setting. Heavenly beds made it hard to leave!
Genuine Hotels.com guest review
1 night romance trip Nov 28, 2014
A Traveler
US
3.0 / 5Good
"Upscale "Animal House""
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We sought out the Alexander because of its high-end reputation and good dining. We wanted a staycation. We got a loud, sleepless night. Staff was great and check-in was smooth. We were put in a room in the extended stay side, which was initially fine. Then things went downhill. Just down the hall and also directly above us were rooms where the patrons had friends over to a party and to watch the game. We were kept up until very late by the loud TVs, talking, laughter and chairs scraping across the floor. Then, at 3:30 a.m. a drunk woman tried to use her key on our door, believing it her room. It did not work; she then pounded on the door demanding that we let her in. We told her to leave of we'd call security. She did not stop. I called the front desk. The staffer informed me that they had seen the woman, that they previously notified her of the location of her own room, and that they would call the police. The police arrived and subsequently took her to jail, 45 minutes after the woman pounded on our door. The next morning, front desk took care of our parking and in-room dining charges. I also question the security of the hotel. There are inadequate security measures (i.e., keycard security doors in halls or floors). The Alexander management have cultivated an atmosphere of Animal House where anything goes among its patrons. If you want a quiet, romantic evening at an upscale hotel coupled with fine, modern dining, RUN! The Alexander is not for you.
Genuine Expedia guest review
Other trip Dec 1, 2014
Zach
US
5.0 / 5Outstanding
"Great, clean, friendly."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great fun environment clean friendly service.
Genuine Hotels.com guest review
1 night romance trip Nov 23, 2014
Atley
US
5.0 / 5Outstanding
"Great stay! Convenient , modern and clean!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Super friendly staff. Modern facility with lots of interesting art pieces. Liked that printer was accessible in lobby area. Nice touch to have citrus/fruit infused water , hard candies and coffee/tea in lobby at appropriate hours. Multiple delicious breakfast /brunch spots connected to hotel (convenient, especially when cold or rainy). Walking distance to basketball and football stadium. Rooms were spacious and clean. Rain shower head was nice.
Genuine Hotels.com guest review
1 night family trip Nov 22, 2014
Diana
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was helpful and nice. Beautiful environment.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews