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1 room, 2 adults
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1-3-10 Kayabacho Nihombashi Chuo-ku, Tokyo, Tokyo-to, 103-0025, Japan, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.1 / 5Excellent

Score breakdown (from 861 reviews)

  • Location
    Great location
  • Cleanliness
    Quite clean
  • Service
    Fantastic service
  • Room
    Room is not nice
  • Comfort
    Uncomfortable
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5.0 / 5Outstanding
"Great price for the location and facility"
Great price for the location and facility! Very centrally located and amenities are excellent. Room is clean and staffed with plenty of couteous staff.
Genuine Hotels.com guest review
1 night romance trip Dec 26, 2015
Kiyoko
US
5.0 / 5Outstanding
"Excellent hotel"
This hotel is in a great location near the train station Kayabacho. If you walk around all day, you come back to a hot bath in the room was very relaxed.
Genuine Hotels.com guest review
1 night trip Dec 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel, great location"
Whe I go to Tokyo I will try to stay here again. Close to Metro, strategic location to walk to a lot of plazes, the rest by Metro. Rooms are small, but tey are for sleeping only anyway.
Genuine Hotels.com guest review
5 night trip Nov 22, 2015
Klaus
US
4.0 / 5Excellent
"Conveniently located near a subway line"
Hotel is nicely located, near a subway station Suitengumae on the HAnzomon line (purple). There's a convenient store nearby and the hotel is at the business district. The end of the subway line (Oshiage) is the way to the Tokyo Skytree. Nice and helpful staff, we left out luggage at the reception because we came in early, we were able to sight see because of that.
Genuine Venere guest review
3 night romance trip Nov 15, 2015
TIMOTHY
US
5.0 / 5Outstanding
Excep
Genuine Hotels.com guest review
3 night romance trip Oct 25, 2015
SZE HSIENG
US
4.0 / 5Excellent
The room is quite small, but expected (it's Japan). Shower, bath, is excellent. Bed is small. There are some very good local Ramen with great price compared to other similar restaurants in the city, we loved to eat there since it's so convenient and close to the hotel. Complimentary breakfast at the hotel is minimal, not enough to fill the morning (consider we are small eating people :). Location is 5 stars, just a few steps from entrance number 4 and 7 of the subway.
Genuine Hotels.com guest review
3 night family trip Oct 19, 2015
A Traveler
US
2.0 / 5Fair
"Go to other Fresa Inn branch instead"
Only two choice for breakfast (a toasted bread or croissant, small coleslaw salad and a boiled egg or yogurt + coffee or Juice) unlike other Sotetsu Fresa Inn branch, have continental buffet breakfast. Both breakfast selection set will not fill you up and no re fill for coffee. The lobby always smell cigarette due to the smoking section room that doesn't have a door to contain the smoke from going to the lobby.
Genuine Hotels.com guest review
3 night family trip Sep 28, 2015
A Traveler
US
3.0 / 5Good
HOTEL IS CLEAN, GOOD PRICE, EASY ACCESS, AND GOOD SERICE. WILL COME BACK.
Genuine Hotels.com guest review
4 night trip with friends Oct 14, 2015
A Traveler
US
4.0 / 5Excellent
"Central Location on a Budget"
Nice comfortable, but typical spartan business type hotel room. Easy access to 2 metro lines. Good wifi, light breakfast included. Would stay again, without question.
Genuine Hotels.com guest review
4 night trip Oct 1, 2015
A Traveler
US
4.0 / 5Excellent
"Would stay in this hotel again."
Very clean, somewhat difficult to converse with the staff.
Genuine Hotels.com guest review
1 night family trip Sep 28, 2015
Larry
US
5.0 / 5Outstanding
"Good Value, convenient location."
Great hotel, very clean, close to train station, good amenities. Helpful staff. Enjoyed the daily simple breakfast provided.
Genuine Hotels.com guest review
3 night romance trip Aug 30, 2015
Lin
US
2.0 / 5Fair
"Good location, however very disappointed."
Room tiny, outdated. Bathroom is basically a portacabin. Towels small, threadbare, and smelled strongly of chlorine. Staff could barely speak English. Breakfast is ridiculous.
Genuine Expedia guest review
Other trip Jun 29, 2015
Joe
US
5.0 / 5Outstanding
"Perfect"
Close to metro station. Beautiful and clean hotel. Helpfull hotel staff..
Genuine Expedia guest review
Other trip Jun 8, 2015
Tarkan
US
4.0 / 5Excellent
"Clean hotel close to Kayabacho Tokyo Metro Station"
My boyfriend and I stayed here for 4 nights, and we had very few complaints. The room was small compared to U.S. hotels, but we didn't mind. We were amused by the cleverness of whoever designed this compact room. Overall, the room and bathroom were very clean, and the staff left ample complementary shampoos, razors, etc. The water pressure in the bathroom was sufficient. Our semi-double bed was smaller than a standard U.S. bed, but that was expected. We are both about 5'5'' and 120lbs, so the bed was plenty big for us. People who are larger or like to stretch out when they sleep might have a problem. The hotel itself seemed clean. The staff were very courteous, and a few of them spoke enough English to help us with simple questions. We didn't have any problems while we stayed there, so the language barrier wasn't much of an issue. The breakfast was tasty and included a choice of several drinks, but it was not as large as U.S. hotel breakfasts. No big deal. The location seemed safe, and the Kayabacho Tokyo Metro station was very close to the hotel. Make sure to check which exit you take out of the station or else you will end up at another exit farther from the hotel. There was a cheap but tasty noodle shop on the corner opposite the hotel, and there was a 7-11 close by as well.
Genuine Expedia guest review
Other trip Jun 3, 2015
Cara
US
3.0 / 5Good
"Ok for price"
This location was close to the station which was nice but the room wa sore try small and the air conditioner was not working good. They couldn't do anything about that though. The room was pretty small so if you can deal with that like we did then go for it. The breakfast wasn't great. Only two choices, a very small salad with bread and either and egg or small smal yogurt . We always had to go find food right after cuz it wasn't a lot. Oh and also a drink. Hotel staff was friendly but no one spoke English that great but they were very helpful !
Genuine Expedia guest review
Other trip May 31, 2015
A Traveler
US
3.0 / 5Good
"Cigarette smoke smelling interior"
Pros: Great price, Tastety morning menu from the cafe inside the hotel, coin laundry inside the hotel. Cons: Small room size, Outdated and smokey interior. This was my least favorite hotel I stayed in during our trip to Japan, but it was also the cheapest. The hotel is conveniently located near the Kayabacho Subway station and is also close to Tokyo Station, Tsukiji, Ginza, and Akihabara. I booked a room that was non-smoking, however once we arrived onto our floor the smell of cigarette smoke was overwhelming and did not disappear even inside out room. There was even a ashtray inside our supposedly "non-smoking" room. The room felt small but I was becoming accustomed to small rooms in Japanese hotel by this point. I was pleasantly surprised by the coin laundry available in the hotel, and took advantage of the amenity.
Genuine Hotels.com guest review
2 night romance trip May 16, 2015
Hirokazu
US
4.0 / 5Excellent
"Fresa"
Stayed here for my trip to Japan. The lobby smelled like smoke, but other than that, the experience was GREAT. Close to the trains, complimentary breakfast. I would stay here again and recommend to friends.
Genuine Hotels.com guest review
4 night romance trip May 3, 2015
Giovanna
US
2.0 / 5Fair
"Rooms too small."
Rooms were tiny and the room for 2 had bed that would only sleep 1 comfortably. This hotel is located in the business district, so it's super quiet (as in everything is closed) during the holidays.
Genuine Hotels.com guest review
6 night family trip Apr 29, 2015
James
US
5.0 / 5Outstanding
"Pleasant stay."
This is our second stay at this hotel in the same month. My opinion is the same. Great value for the money. Conveniently located. Clean, comfortable, efficient and pleasant staff. Will definitely stayed there again.
Genuine Hotels.com guest review
2 night romance trip Apr 17, 2015
Theresa
US
4.0 / 5Excellent
"Our 3rd time with this hotel"
This is our 3rd time staying in this hotel and it is convenient for transit. Everything is fine except that they have downgraded their buffet breakfast to a simple set.
Genuine Hotels.com guest review
1 night romance trip Apr 3, 2015
thomas
US
5.0 / 5Outstanding
"Good location & friendly staff"
We stayed in Tokyo for 3 nights & really enjoyed. Very handy location & many restaurant to choose. Reasonable rate
Genuine Expedia guest review
Other trip Apr 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Tokyo on our own."
The semi double room we stayed in was small, but clean and comfortable. The staff are very pleasant and helpful. They spoke sufficient English. The hotel is just minutes to the nearest station, and about 15 to 20 minutes to Tokyo Station; very convenient location to travel all over Tokyo. The washer and dryer meant we can travel light. The neighbor ihas a lot of restaurants. Cannot do better for the money. Will stay here again in our next Japan trip.
Genuine Hotels.com guest review
4 night romance trip Apr 6, 2015
Theresa
US
4.0 / 5Excellent
"Friendly front desk, mediocre breakfast"
Difficult to find location. Breakfast was very mediocre. Small room.
Genuine Hotels.com guest review
1 night trip with friends Mar 27, 2015
Justin
US
4.0 / 5Excellent
"overall"
Great location...
Genuine Hotels.com guest review
11 night romance trip Feb 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Comfortable hotel in convenient location"
The hotel is 1-2 minute walk from Kayabacho station on the Hibiya and Tozai subway lines so it was very convenient to get anywhere in Tokyo. The rooms were small. I don't know where you would put a big piece of luggage. The room was very reasonably priced and include breakfast. The wifi in the room worked well. The laundry room was a nice feature of the hotel. The staff spoke limited English. I would definitely stay there again.
Genuine Expedia guest review
Other trip Mar 8, 2015
Suz
US
4.0 / 5Excellent
"Good value for a discount price!"
We are 4 adults, stayed for 6 nights in 2 rooms. This hotel is located in a financial district, a stone throw away from metro station Kayabacho. A number of small restaurants, cafes, noodle houses and convenient stores are accessible within few minutes walk. The streets are quieter after office hours which we appreciate very much. We didn't hear noises from the streets. The rooms and bathrooms are tiny as per usual Japanese standard, but compact and functional. Bathroom facilities are updated with soaking tub, shower head and washlet, except it does not have an exhaust fan. Residual smell and dampness can linger for a quite a while. The bed is comfortable. It is between a twin and a double size, not entrely wide. Beddiings and towels are clean and fresh. The room in general is not as clean as it should be. Dust can be seen inside the light covers and on top of mirror frame. Laundry room has 2 washer and dryer, and there is a kitchenetter with microwave. Both these rooms have poor ventilation. The breakfast provided has only 2 options. It could be more interesting if there are more variations especially for longer stay guests. Front desk service is great eventhough in limited English. Overall we are satisfied with our stay, but would have found it pricey had we not been offered a deep discount.
Genuine Hotels.com guest review
3 night family trip Oct 29, 2014
Debbie
US
3.0 / 5Good
"Really convenient location."
Only two mins walk to subway. Quiet place to stay but convenient to everywhere by subway.
Genuine Expedia guest review
Other trip Oct 24, 2014
Eva
US
4.0 / 5Excellent
"Easy access to Tokyo Metro Tozai and Hibiya Line"
Just as others have commented, the rooms are SMALL. Hotels.com advertised that this hotel could sleep up to 4 people in one double room so we reserved 2 rooms for a famiily of 5. However, this was not the case when we arrived and the hotel almost did not let us stay due to their strict 2 person per room policy. After I showed them the listing on Hotels.com with the numbe of people they claimed the manager let us stay in the 2 rooms we reserved. Hotels.com also issued us a credit for the inconvenience. The hotel staff was very gracious (as everyone in Japan was) and helpful with any questions/requests. They also placed us in 2 rooms next to each other. The rooms were very clean and the air condition worked perfectly. The location of the hotel is not on a main road so we did pass it up when we were first searching for it. But it is just around the corner from exit #7 of the Tozai metro line so it was EXTREMELY convenient.. The free breakfast isn't much if you are from Texas like us and are used to a full plate! But it was free so we appreciated to have something in our belly in the morning. The American coffee offered was EXCELLENT! There is a very convenient Family Mart around the corner that also sells hot foods and packaged sandwiches if you need an extra something. The hotel is also about a 10 minute walk from the TCAT bus line, not bad at all. I would recommend this hotel if you have a famiily of 4 or less unless you want to rent more than 2 rooms!
Genuine Hotels.com guest review
4 night family trip Aug 11, 2014
Neece43
US
4.0 / 5Excellent
Great hotel, cheap but clean, friendly staff, free WiFi in the room, and literaly 2 minutes from the subway stop. The room was very small but I just needed a place to sleep not to hangout. The breakfast was also small but you have a 7Eleven accross the street if you're still hungry. I would definitely go back.
Genuine Hotels.com guest review
4 night trip Jul 14, 2014
A Traveler
US
5.0 / 5Outstanding
very friendly and helpful staff, convenient location to getting around the Tokyo area via the subway system
Genuine Hotels.com guest review
11 night trip Jun 18, 2014
david
US
3.0 / 5Good
"Budget option for a short stay"
The price is great, especially if you only need a room for a night or two. The rooms are mostly clean, but not as clean as other Japanese hotels. It's a budget hotel and that's what you should expect. The location feels out of the way (my taxi driver couldn't find it so dropped me off at the Metro station), but Metro access is easy.
Genuine Expedia guest review
Other trip Jun 18, 2014
Otterpop
US
5.0 / 5Outstanding
"Great Experience!!!!!!"
Staying in this hotel was a very good decision. The hotel was big and easy to locate. The kayabacho station was really close. The room was clean and they provided many free gifts like razors, cleaning kit, tooth brush, and lots of shampoo conditioner and liquid soap. It was spotless and comfortable. Small but that is expected in Tokyo. The staff spoke little English but they were very helpful and patient. The breakfast was yummy. I would definitely come back to the Sotetsu Fresa inn.
Genuine Expedia guest review
Other trip Jun 5, 2014
anny
US
5.0 / 5Outstanding
"Perfect for sightseeing in Tokyo"
Everything they have on their website is absolutely true. Great location, easy access, very nice on your wallet, comes with a bunch of free amenities (all you'd need is money and clothes really if you stay here… pocket wifi would also be a good idea), and the service is beyond exceptional. Loved it. Size is great for one or two people, or a small family of 3 (4 max). But for Tokyo proportions it's great. Free breakfast is definitely worth a few bucks which makes it great, and all the amenities, and there are so so many, are a great addition. The staff are friendly, helpful, and willing to work with your stumbling or non-existent Japanese skills. Love this hotel.
Genuine Hotels.com guest review
6 night trip with friends May 25, 2014
Rychele
US
5.0 / 5Outstanding
"Nice convenience hotel"
Great hotel in the center of tokyo, close to metro, great service, and breakfeast included!
Genuine Hotels.com guest review
4 night trip May 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Good"
Good location!
Genuine Hotels.com guest review
2 night trip May 17, 2014
Tang
US
3.0 / 5Good
"Front reception staffs are very disappointed."
Kids don't come with free breakfast, only adults do, which it didn't say in the descriptions. I booked this hotel tow adults and one 4 years old kid, when we ware going to breakfast in the morning, they told me the kid don't come with free breakfast included in the room. I have either pay extra for the kid or the kid will watch us eating breakfast. what kind of hotel is this?? when you say come with free breakfast it should mean it, when I was booking this hotel, I booked for 3 people, not 2.
Genuine Expedia guest review
Other trip May 22, 2014
Tommy
US
4.0 / 5Excellent
"Good clean stay"
The staff was lovely and polite always. The rooms are typically small as our most in Japan. That they are impeccably clean, and there is a range of bath amenities which is great! Back Celton different sense, razors, hair brushes, shampoo, conditioner, bath soap, a kit for the ladies that includes a hairclip, etc. Breakfast was included every day and was simple but adequate. The choice of bread eggs a small salad and a coffee or drink. The chain station is literally right around the corner and we were able to get from my room and onto a train in about three minutes. Our van had in the refrigerator and water boiler, TV and air conditioner. Everything worked great. Has an actual bathtub! Small but deep. You have to be in by 11 PM at a locked door and then you can use your room key to get in. It's a great place to stay if all you need is a clean, kind place to sleep and store your stuff. The highlight each night was the bath with peach scented salts. The location is near Kayabacho and Nihonbashi stations. We would stay again.
Genuine Hotels.com guest review
4 night trip May 11, 2014
Nicole
US
4.0 / 5Excellent
"Fine for me, but l was on my own- Room was small."
It was a very comfortable hotel but be aware that the rooms are very small. I was on my own but if there had been two people in the room, then there would have been a problem. Price for Tokyo was very good indeed. The bed was very comfortable and the location was very convenient around the corner from a subway station. Provided a reasonable breakfast in the price. Please be aware if you are using Google maps, it will send you to the wrong hotel about a mile away, it did not identify this property despite entering the complete correct name.
Genuine Expedia guest review
Other trip Mar 31, 2014
DougW
US
4.0 / 5Excellent
"Convenient location"
Nice hotel, very close to the Metra Station. Simple, but tasty breakfasts included. Recommend it if you are budget oriented travelers, like we are.
Genuine Hotels.com guest review
3 night trip with friends Mar 22, 2014
A Traveler
US
3.0 / 5Good
"Good room, okay location, poor staff"
The room was what you would expect for the price range in Tokyo. Small certainly, but that is the way it goes in Tokyo. It was clean and new enough. No complaints there. Location is a little out of the way, which seems to be why the price is a little lower. But still close to a station that connects quick to Tokyo Station.
Genuine Expedia guest review
Other trip Mar 26, 2014
A Traveler
US
4.0 / 5Excellent
"Good value for price"
Very satisfied with hotel. Very clean, correct for the price. Bathroom is small but very clean, many bathrooms tend to be this capsule bathroom kind of like in a boat. Electronic toilet a plus. Women get a special amenities bag with hair clip, hair tie, and facial products. other free amenities include q-tips, comb, tooth brush with toothpaste - a nice welcomed touch. Hot water tea kettle, slippers, pj's, hair dryer, etc, all the basics you need. Breakfast is free continental : croissant, yogurt, and salad with coffee or drink. Good amenities included, free wifi, 1 min to Kayabacho subway station which is a really great advantage when it's cold outside! Hotel thinks of small details, a very pleasant stay. I would definitely stay here again for the price, location, cleanliness, and staff is very friendly and nice. Great value!
Genuine Hotels.com guest review
1 night trip Mar 9, 2014
Mmm2014
US
4.0 / 5Excellent
"Great with caveats"
Hotel was very clean, minus the mildew smell after the first shower. This may only be for my particular room and I was not bothered by it much. This may be more to do with personal tolerances for smell and that for the money Sotetsu Kayabacho is a wonderful deal. If you travel with JR Pass you will require several short subway trips on Tokyo Metro to get to a JR accessible station. Costs for short subway trips to maximize JR Pass may quickly add up. Otherwise, Exit 7 for Kayabacho station is a very short trip around the corner. If you need help calling somewhere, the front desk will not help you. Otherwise they are very polite. This place also has a laundromat with detergent automatically loaded.
Genuine Hotels.com guest review
3 night family trip Mar 7, 2014
ET
US
4.0 / 5Excellent
Nice room. Not big, but large enough. comfortable bed. nice hot shower. 100 meters from metro station. Easy to get to. Early check in requires an additional fee. breakfast is a little light.
Genuine Hotels.com guest review
2 night trip Jan 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Convenient Location and great price"
We loved the location. One block from Kayabacho subway station which is only 2 stops from Tokyo station or a about 15 minute walk. The room is small and compact but most hotel rooms in Japan are about this size. Price of room comes with a simple breakfast included for both my wife and I. Pillows were a little uncomfortable but that's our only complaint. Would definitely stay there again.
Genuine Hotels.com guest review
2 night romance trip Jan 11, 2014
John
US
4.0 / 5Excellent
"Good location, easy access"
We had three nights in Tokyo on our way to Beijing. This place allowed us to get around the city easily on the subway.The room is small. I understand this is normal for Tokyo, but more than a few days would be hard. The room was clean and the bed was comfortable. The bathroom was fine. We took the skyliner train and subway to and from Narita airport. That was easy and cost effective. We paid for the breakfast. That made the morning routine easy. It was fine, but very simple: It is a bit of salad, a nice roll and either a hardboiled egg or 1/4 cup of yogert. Choice of coffee, tea, juice. It was fine for my husband and I, but big eaters might be disappointed. Some english spoken. Friendly and helpful staff.
Genuine Expedia guest review
Other trip Nov 26, 2013
Nancy
US
4.0 / 5Excellent
"Great option for a short stay"
Easy access to most sites in Tokyo. Very friendly and helpful staff. The connected cafe has some of the best coffee you will find in Japan. Be careful when reserving the rooms online, they can be deceivingly small. Although the "semi-double" room advertises space for two adults and a child, consider the size comparison (i.e., we are an American family, and I am 6'4" and 225lbs). When we upgraded to the "twin room" with two beds, the comfort was far better. If you have a lot of luggage though, do not expect much room for storage or even floor space for your bags. This is common in Japanese hotels though. Overall, know that we know what size of room we need, we would certainly stay here again.
Genuine Expedia guest review
Other trip Nov 11, 2013
A Traveler
US
5.0 / 5Outstanding
"Budget Hotel"
This is a japanese hotel for business men. I like the free breakfast and location of the hotel for subway use. Very small, but if you're on a budget, it's great. The bed is smaller than a double for two people, but it's fine.
Genuine Expedia guest review
Other trip Nov 11, 2013
C
US
4.0 / 5Excellent
"Wonderful customer Service"
The room is small because it is Tokyo. The hotel staffs so nice and helpful. Customer service is excellent!!
Genuine Hotels.com guest review
1 night trip Nov 3, 2013
Trammy
US
5.0 / 5Outstanding
"HOTELS.COM Provided the WRONG Location"
It was frustrating finding the hotel because Hotels.com provided the wrong address. There are many Fresa Hotels in Tokyo. It is a big chain. Not knowing Japanese resulted in an exhausting and frustrating search for the hotel. Fortunately the correct hotel was only a 10 minute walk from the location provided to us.
Genuine Hotels.com guest review
1 night trip Oct 19, 2013
Ed
US
3.0 / 5Good
"Nice and clean hotel"
Room is nice and clean. Hotel is near metro but far away from JR. Surrounding has a udon shop and 7-11.
Genuine Hotels.com guest review
2 night trip Oct 12, 2013
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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