"Great customer service, some room issues"
The customer service in every aspect was impeccable. The room was clean and the location of the hotel(Georgetown) is very good. However, there were a few issues with the following: water kept leaking from the shower into the rest of the bathroom each time we took a shower. We complained, maintenance crew came promptly, however, the leak continued, likely […] due to faulty shower design more than anything. We asked for foam pillows, did not get them for a couple of days. The curtains and bedside lights are controlled by remote panels; the control panel on one side of the bed did not work, had to use the master panel to turn everything off. Read moreGenuine Hotels.com guest review
"DC for 4 nights"
Nice Boutique Hotel in Georgetown. Only issue is that it is one a 2 way ridiculously narrow street. So if you are driving, good luck.Genuine Expedia guest review
"Wonderful hotel located in beautiful Georgetown"
The staff was very welcoming and friendly. We got apple tarts and chocolates in the evening and a nice little breakfast in the "living room" in the morning - fruit, pastries, coffee. We were offered water bottles as we left; it was a very hot and humid day, so they were very much appreciated! There is a coffee machine and tea pot in the room as well […] as cold beverages - all included. The rooftop bar is very relaxing; we were up there during a rain shower and it was so peaceful. The drinks were good; I had a limeade cocktail that was super refreshing. They were very expensive though - our bill was over $90 and that included the cocktail and 2 glasses of red wine. Read moreGenuine Expedia guest review
Everything about Capella was great! Highly recommend it.Genuine Expedia guest review
"Best hotel I have ever stayed in"
As a frequent traveller, I have stayed in many hotels. Staying at Capella DC has set the bar so high that I know I will only be disappointed staying in other hotels now. The service was superb; the room was fantastic (corner suite overlooking the C&O canal); the food and drinks were awesome; the amenities (roof top infinity pool) were spot on; decor […] and maintenance were great...absolutely the most perfect hotel experience I have ever had. It was almost surreal. Read moreGenuine Hotels.com guest review
First time I have tried the Capella and it was an amazing experience, from the moment you step into their reception area and are taken to a beautiful library setting which turns out to be their check in area. The entire experience was perfection. The staff cannot be nicer and more accommodating. The rooms were manicured to every detail, macaroons and […] chocolate truffles at you bedside ! Lush bathrobes, the bed was incredibly comfortable and the technology was very updated. Bathrooms and shower are very large and beautifully decorated. Their doormen were just amazing and knowledgeable of the area restaurants and bars as well as the concierge. Their bar was great best "Older Fashion" I ever had! Great atmosphere and meeting place. I would highly recommend this hotel to anyone, but specially couples and business. Read moreGenuine Expedia guest review
"Pool was the highlight"
Great hotel, excellent service. For the price, I was a bit disappointed in the room. Didn't have much character. But it was very clean. The services they offer are amazing, and the pool and rooftop were very enjoyable.Genuine Hotels.com guest review
top notch !! the bestGenuine Hotels.com guest review
"Top Notch All Around"
We truly enjoyed our stay at the Capella. The staff was extremely welcoming and accommodating from beginning to end and delivered each and every time.Genuine Hotels.com guest review
"service not as good as hotel"
the problem I found is that the terrace has no bar and was understaffed. I saw the same person attending breakfast, lunch and dinner!!! the bar was very nice but she had no wine knowledge. They need to bring more professional staff and they need more waitress at the morning breakfast and better the beautiful terrace with a nice bar.Genuine Expedia guest review
"One of the nicest hotels ever!"
Capella is a beautiful hotel. I love the size, the decor and the bar. One of the best things about it is the rooftop patio. We had drinks and appetizers delivered there and enjoyed the nice weather. I could have stayed up there all night. Although small, our room was very clean. The view wasn't that great and the bathroom was set up for wheelchairs […] which is great for handicap individuals but not so great for us. There is no shower door or curtain so water went everywhere. (Room 208) The reason I didn't give Capella a perfect rating is because both times we ordered our breakfast through room service, it was wrong. It's still a great place to stay and in a great neighborhood. Read moreGenuine Hotels.com guest review
"Great hotel in a great spot."
My husband, my teenage daughter, and myself stayed at the Capella while on a college tour visit to Georgetown University. The hotel is beautiful and the service was impeccable. My husband and I enjoyed drinks in the bar, and we also had my daughter's friends meet us for brunch in the hotel restaurant. The brunch was to die for! This is a super location […] for doing anything in Georgetown, as we walked everywhere, even to the University. Our only complaint came from my daughter, that her rollaway bed was not very comfortable. We were given an extra duvet to try to pad the bed, which did help some. If you enjoy a top notch hotel, I would highly recommend this property. Read moreGenuine Hotels.com guest review
Very unique and elegant hotel. Will definitely be back!Genuine Hotels.com guest review
"Stellar service, classic design, superb dining"
Having an appreciation for off the beaten path, unique hotels, we were very intrigued by the rave reviews from friends and travel experts. The interior architecture is the perfect combination of classic and modern, with rich woods and clean lines paired with plush white bedding and drapery. The personal assistants contacted us before our arrival to […] ascertain any special requests and introduce themselves before our stay. The Grill Room never disappointed; every meal was an experience that dazzled the senses. The only negative was having to say goodbye. Read moreGenuine Hotels.com guest review
"Most well coming Hotel Ever"
We strongly believe you cannot feel more welcome in any hotel anywhere in the world, more than Capella. We stayed for two nights and OMG. State of the art rooms and very well trained staffGenuine Hotels.com guest review
"Second stay was once again perfection!"
This is one of those hotels that truly has to be experienced. The ability to communicate just how incredible this place is veers on the impossible. Obviously the facilities, rooms, and all of the fixtures are beyond luxurious; by that I mean luxury taken to a level beyond the most luxurious hotel you can think of. But what truly makes Capella special […] is the fact that this place could be incredibly stuffy and pretentious, but somehow it totally avoids any shred of that. No matter how amazing the hotel is, if I feel uncomfortable or not totally at ease I will not return and this is a hotel I hope to visit frequently. How they managed to strike a balance between down to earth and super exclusive is beyond me but once again I stand in awe of the staff and their incredible dedication. Read moreGenuine Expedia guest review
"Truly a Class Act!"
Ultra Luxurious, perfectly sized hotel with amazing amenities. This is worth a splurge for so many reasons: A fantastic, down to earth staff; the best rooms (and bathrooms) in D.C.; you don't feel nickle and dimed (free drinks and snacks in your room) and free clothes pressing; fast, free wifi; a stellar rooftop pool and bar area; the pool is open 24hrs […] and has a fireplace next to it when it gets cold outside; the best possible location in Georgetown: Near everything but on a quiet side street. Read moreGenuine Expedia guest review
"Elegant & comfortable hotel !"
Fully satisfied & glad to spend my time there! My family liked it also!Genuine Expedia guest review
"Great Hotel in a great location and service"
I had decided to go Washington DC and a couple of other cities in the US for my vacation. After my trip to Europe fell apart. I started my vacation in Wachington DC. I researched the web and found this wonderful hotel. Not only was it in a great location in Georgetown but the service was excellent. The staff makes you feel at home and is always helpful. […] They go out of their way to make your trip feel 5 star. I would recommend this hotel for anyone that wants a great getaway and service to match. Read moreGenuine Expedia guest review
"Best get away with the highest standards...."
The location of the hotel is in the heart of Georgetown and a short walk to Washington Harbor. The hotel's amenities and atmosphere was so relaxing. My husband and I had our 3 young daughters with us. They absolutely loved the rooftop pool. The staff was so accommodating to all of our requests and went far and behind what they had too. We had such an […] attentive staff to us while relaxing up on the rooftop. This is a wonderful 'get away' and a hotel my family and I will definitely go back too. I recommend this luxurious hotel to all for a truly wonderful relaxing Read moreGenuine Expedia guest review
"Great hotel in ideal location"
This hotel is very plush, and very well stuated close to the waterfront and Georgetown facilitiesGenuine Expedia guest review
"Great Hotel, amazing service"
One of the best stays I´ve ever had. Great service and amazing staff.Genuine Hotels.com guest review
"Elegant boutique hotel in centre of Georgetown"
Our stay at the Capella Washington at the end of December into the New Year 2014 was an absolutely delightful experience. From courteous and ever helpful staff to the beautifully comfortable and spacious bedroom, luxuriously soft dressing gowns, towels and bathroom products, our four day visit to Washington DC could not have been more perfect. I would […] definitely come back. Heide Eyles Read moreGenuine Expedia guest review
"An outstanding experience"
I recently spent a night at the Capella hotel with my girlfriend for an in town getaway whilst visiting her in DC. The attention to detail in this hotel is outstanding. Everything from the check-in to check-out is done perfectly. My girlfriend was strangely quiet throughout the check-in I realised, once we reached our room, it was because she was trying […] to hold herself together from how amazed she was by the hotel. The staff provided the best service I have ever experienced in a hotel. The room perfect and the rainfall shower a hit. That evening we enjoyed a few drinks, from an outstanding red wine list, on the rooftop bar. The view from the bar is beautiful. Afterwards we had dinner at the Grill Room. The food - and once again the service - was superb, we ordered the strip loin and scallops. The flavours of the food were amazing. I will definitely return to the Capella with my girlfriend whenever we are looking for a short getaway. Read moreGenuine Hotels.com guest review
"Bästa hotellet i Washington DC alla kategorier!"
Fantastisk personal!Genuine Hotels.com guest review
Отель новый, очень неплохой, находится в хорошем месте, великолепный современный дизайн, но среди минусов можно выделить, что в номере был сломан слив в душе, который в итоге так и не починили за время пребывания там, и приходилось принимать душ с оторванной плиткой на полу, чтобы не затопить ванную комнату. Качество обслуживания в номерах среднее, […] т.к. вечернюю уборку делали через раз. Консьержи внимательные, но молодые и видимо не совсем опытные в предложении услуг постояльцем отелей такого уровня, при нашей просьбе найти гольф-клуб, мы были отправлены в городской гольф-клуб, который был переполнен людьми, качество игрового оборудования было ужасным и т.п. Read moreGenuine Hotels.com guest review
"Loved! Top Notch Hotel with Beyond Excellent Service"
01/14/15 Jimbobsister Miami Beach, Florida
I loved this hotel and wish I could have stayed longer! I originally wanted to stay at this hotel but chose another down the street since the property doesn't have an on-site spa. Boy did I regret that (see my review for Four Seasons). I absolutely loved the décor of the hotel-- it added a couple spoonfuls of glamour and luxury to old charm and class-- totally my design aesthetic. I loved the warm welcome at the front door by the bellman and how you are escorted to small room to check-in. The check-in experience was a welcoming change-- instead of standing at a counter, you can sit on a couch and sip on a variety of beverages, from tea to coffee to water to pop. Ester, the personal assistant that checked me in, wasn't just nice and polite like other hotel attendants at other locations, but also had a very warm, pleasant personality, i.e. she actually seemed genuine. She was a great first encounter at the hotel. She also told me that there is no "No" at Capella and I learned that they actually put that statement into practice. Every request I made was fulfilled. The room Ester picked for me was beautiful and so nicely decorated. I wish it were my actual house! I loved the coffee stand with Illy coffee-- my favorite- and teas. The same could be said for the bathroom-- small but superbly appointed. And I love Aqua di Parma so that was extra awesome bonus. Another personal touch that was included was the turn-down with a gift of choice. I requested a bottle of Syrah and there it was when I returned home from my work conference, along with some macaroons and two chocolates that were so yummy! I felt so special unwinding with a glass of wine after a long day. I loved the rooftop pool-- it was small and intimate and didn't seem to draw much of a crowd when I was there in January. I didn't work out but they do have a small workout room. I do wish the property had a proper spa. I was informed later that guests get access to the Washington Sports Club up the street but I didn't have time. I ate lunch at the Grill Room. I wanted to sit by a window for two but was informed I couldn't sit at the spot. When I asked if it was reserved, the young lady told me the owners' were having a meeting. I was ok with giving them their privacy them and sat at a different table. The young lady, Paige, brought me a glass of champagne for the inconvenience! I thought that was a really nice touch that other properties probably wouldn't dare to do. I'm not much of a foodie and got the chef's lunch special. It was pretty tasty but I couldn't eat much because of a sickness. They did package it up for me and my dog was so happy when I came home with a bone marrow bone! Knowing that I was sick, Ms. Paige offered to go to CVS for me to get some medicines before my flight. This was a super nice gesture that goes a long way in hotel service. I don't believe there was a charge for this either-- besides the items she purchased of course. Everyone at the restaurant wished me a farewell and to get better soon. One big complaint I did have at the property was the amount of light that entered the rooms. Because some of the rooms are smaller, there is less distance to hallway. This made the room too bright for me to sleep in. I called down to the front desk and they offered to put me in a different room that had doors to the bedroom. The other room was very nice but still a lot of light came in from the outside (not the hallways). It definitely wasn't black out in the room and I had a difficult time sleeping. That was a major disappointment for me. I was told later that next time to request a black out room and I think I will do that. Although the upgraded room was super dope (I believe it was the executive suite/room 406), I actually preferred the intimacy and layout of the smaller one (room 205). Overall, this was an awesome hotel. One of the best I've stayed in around the world! Every request was accommodated, even my request for large candles to use in the shower. Would love to stay here again and would definitely recommend it to anyone looking for a dope hotel to stay in. The truly personal touches made a big difference.
"Refined, Original, Small, Intimate and Wonderful"
01/14/15 meg173 Princeton, New Jersey
I had the pleasure of staying at the Capella Washington DC when I was in the city recently to assist my daughter who was moving to the area. Everything about this small and intimate property is refined. We were quickly greeted by the valets and ushered to reception to our “personal assistant” where check in was a sit down affair. The service from all staff members was anticipatory, heartfelt and spot on. I felt like a dignitary even though I am certainly not! After being escorted to our room we were tickled to find a welcome amenity, free mini bar and then check out the roster of cool amenities. I loved the touch button technology for everything (even though I might have been a bit challenged using it at first). Although our room was the standard type it seemed larger than most entry level rooms in DC and certainly well appointed. I noticed the high quality of the decor, materials and furnishings in both our room and the public areas. I could only dream that my home could have the same furniture and artwork. If you book through a Virtuoso Travel Advisor you get free breakfast and it was amazing. I especially loved the fresh squeezed juices. I had spinach, apple, lemon and it was yummy. The bar was very cool. It felt like an old school men’s club. One night my young adult children (ages 22 & 24) came by with friends and since the bar was full of boisterous locals we went to the guests only gorgeous “living room” where we hung out, drank wine and played games. It was wonderful! I have had the pleasure of staying at other top notch hotels in DC the past few years and although I cannot day anything negative about those properties I can say that the Capella exceeds them all.
"Luxury in the heart of Georgetown"
01/13/15 coolmama Potomac, MD
We loved everything about this hotel, except the price of course, but you get what you pay for. It hit a homerun on location, incredible decor and style, food and BEST of all, incredible roof top deck with bar and pool. There are only a few hotels in DC with this feature. We live in the area and the Capella was a perfect choice for a romantic fall getaway. We got a Corner Georgetown suite which we loved, you would be happy not ever leaving the room, very cool high tech lighting and electronics... The drapes closed with a touch of a button. We loved the roof deck so much, we did not want to leave and they had no problem searching us dinner brought up from the outstanding restaurant as we lounged on a sofa. Breakfast in the restaurant was delicious! We liked everything about this hotel. The only problem was they would not honor the rate I saw online as I was promised, but they handled the situation very professionally by giving us a room upgrade and breakfast.
01/12/15 Chris H Washington, District of Columbia, United States
I stayed at the Capella this last weekend and it was fantastic. Their location on the canal is great, the staff was wonderful, and everything exceeded my expectations. The personal assistant contacted me in advance, and after learning it was my girlfriend's birthday, had a small cake with candle waiting for us in the room. Check-in was simple, after which the staff walked us to the room, and showed the amenities. They gave us some local suggestions to try, and offered to assist with any arrangements. Really, the most amazing part was the staff. Yes, the room was spacious, well-appointed, and comfortable, the soaking tub and rainfall shower head were lovely, the motorized drapes conveniently opened and closed from the bed, but the people were consistently great. Every interaction included an offer for any assistance, a smile, and genuine friendliness.
"What an amazing surprise"
01/06/15 Yafa N Framingham, Massachusetts, United States
I stayed at the Capella Washington D.C. Georgetown on Jan. 2, 2015 for 2 nights. From the moment I waked in, I felt I was coming home. It's a small boutique hotel with 49 specious rooms from the lowest category to the highest category. It's very clear that they were thinking about every detail when they designed the hotel rooms and public areas. Tastefully decorated, I would say contemporary classic. The bar is vibrant, the food at the restaurant was outstanding and the service all around was great, very personal. The staff do their homework, as soon as you enter to check in they already know you by name. Great location, close to everything in Georgetown. Highly recommended.
"Great Stay, comfortable chic small hotel"
01/01/15 LColey London, United Kingdom
Loved the Capella and we would stay again so happily. We only came for one night as we were taking a very early flight the next morning from Dulles. We absolutely want to come and stay again. Service truly exceptional, location is amazing for Georgetown. Hotel is chicly appointed, intimate. Room is very nice, spacious for an urban hotel. Bar staff were also fabulous. End to end, a great experience.
"Being home away from home with top notch service and great rooms."
12/28/14 Emmanuel V Brussels, Belgium
This is the second review I'm writing about the Capella, my first one was about a year and a half ago after they just opened. My first review I have five stars and this one I give five stars again. Why? Because this hotel is simply fabulous and it approaches it's customers like in a complete other way than any other hotel. You can arrive at this hotel in the worst weather conditions the doormen will always help with your luggage, it's supposed to be like that but a lot of hotels slack in this. You don't check in at a front desk but you get seated at a desk where a very helpful person will assist you with your check in and any questions you might have. I got offered a drink each time at check in and it's no problem to get a whisky or whatever, they will make sure that they serve you whatever you want. After check in you are guided to your room. I have stayed at 3 room models so far and there is nothing, really nothing that I don't like about any of the rooms, one is bigger than another and one has a better view than another but overall they are splendid. A very nice gesture is also the deserts that are plated next to the bed and the whole mini bar is complementary. My favorite is the Capella suite if I'm not mistaken. At the rooftop there is a pool and a rooftopbar with a spectacular view over Georgetown. Service at the rooftop is a little bit slow but that is forgiven. The biggest minus about the hotel is the small gym, but I'm not a big sporter so I couldn't care about it. The bar downstairs serves great cocktails and has a very very good atmosphere. The concierge is very good as well and can get you seated in the best restaurants. Just book a room here, you will be amazed by the level of service and quality in this hotel.
12/27/14 Michael K Baltimore, Maryland
We stayed for three nights from Tuesday to Friday over Christmas, 2014. Everything here is perfect. This is truly a boutique hotel where the staff quietly strives to exceed expectations in every area of the hotel stay. Our suite was spotlessly clean and comfortable. The toiletries were very nice. The rooftop pool has a fantastic view of monuments and Georgetown, and it's a novelty to be in a pool in December looking at the Kennedy Center and Washington Monument. The restaurant served delicious food in a comfortable atmosphere where tables are far from one another so you have some space. This is notable because so many restaurants in Georgetown, even the good ones, squeeze you in NYC-style. We ate an over-the-top prix-fixe Christamas Day brunch where copious servings of delicious and luxurious dishes were served in an hours' long many courses meal. The best part of our stay was the Staff. It is obvious that the staff is concerned with delivering the best customer-service possible. This leads to a superior guest experience. Representatives of other luxury hotels should stay at the Capella in Georgetown and take a lesson.
"Stay at the Fours Seasons, but visit the Capella Bar."
I reserved a premium suite one level below the Presidential Suite. I was asked if there was anything the Staff could do for me upon check in; I responded that I needed a table in the bar for drinks at 6:30. The very professional staff member responded that they would try, but it was against policy to do so. I left my room for the night at 6:15, and returned to no room servicing at about 11PM. The SERVICE ROOM light was on. The property is attractive, but it simply can't compete with the Four Seasons for Staff training and execution.
"great 2 night stay"
12/15/14 Donnatodd4 Los Angeles, CA
Just recently stayed here for 2 nights. We had an incredible experience. Hotel service is 5*, rooms are very nice, linens are great, bathrooms all renovated and modern. Hotel is in the heart of Georgetown and walking distance to all the shops and restaurants. Highly recommend.
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