"Relaxed friendly staff"
It seemed to have a very happy staff which in turn made their service relaxed and genuineGenuine Hotels.com guest review
"Quantity over Quality all the Way"
This hotel was very over-priced for the value and extremely crowded, making it a very impersonal experience. We had a deluxe room with a panoramic view. The view was the absolutely best part of our stay. Definitely worth the money because otherwise the room itself was 3-star at best. Nothing exciting or very luxurious. The hotel is huge and was very […] crowded (which is great for business but didn't make for a very personal experience). Also, my boyfriend and I love kids and are both from big families; however, this hotel was all families, many with kids running wild. When we went out to the pool it was like being at a water park. Even having breakfast outside overlooking the pool was somewhat crazy. Going to the adult pool was better but still very crowded and tough to find chairs. The cocktails by the pool were very over-priced (I ordered a coconut martini which came in a coconut shell and was literally gone after I took three drinks through the straw. In fairness, I told the waiter and he apologized and brought me another free of charge.) One night during our stay we ordered dinner very late because we had been too busy all evening to eat and when it came they had forgotten the turkey on our turkey sandwhich. Also, the bread was stale and tasteless. Overall this was very indicative of the food at the hotel- just not very good quality. Also, everytime we tried to call out of our room we had to dial numerous times. When trying to book a spa appointment I tried to call three times and finally got through. However, due to the over-crowded hotel, it was not possible to get an appointment for a massage or facial with a female therapist and the times available were all during dinner. Overall, we had been very excited about this portion of our trip (we had stayed in a city hotel for the first half and this hotel for the second half) but were totally disappointed and wished we had stayed at our precious hotel for the whole trip (the Park Hyatt, which was amazing all-arou Read moreGenuine Hotels.com guest review
I travel 26 weeks a year and I found TheFairmont the Palm to be a boring and very noisy hotel. The rate was $550.00 per night for 8 eight nights. We were given room 720 which faces the road and the room was increadably noisy. No view and all night long you hear loud fast cars and there is no sound insulation between the room and the corridor, very disapointing. […] The hotel has a nice beach, that is it. No entertainment in the lobby...not even a piano player. I would not recomend this hotel. Read moreGenuine Expedia guest review
The most helpful and well trained staff I have ever had the experience of dealing with in any part of the world, much less the middle east.Genuine Expedia guest review
Good HotelGenuine Expedia guest review
"Hotel Staff Was Excellent!"
Each time I was in the lobby of the hotel, members of the hotel staff addressed me by name, which was amazing! The hotel was beautiful and very well appointed. It was a distance from the center of town, so a taxi ride was necessary to go anywhere.Genuine Expedia guest review
"Not sure I would return"
Check in was 3pm so we waited till 3pm to show up but room was not ready till 430pm....just made us sit and wait. Didn't even offer us a drink of water while we waited. Just excuses. Rooms were big and super clean and comfy but all food and drink were super expensive. Pools were nice and the lifeguards were extremely attentive when we had our friends […] with their kids come visit. Read moreGenuine Expedia guest review
"Nice beach hotel"
Great location and a nice beach front. Rooms are luxurious and spacious. Hotel facilities (Gym & SPA) are of top quality.Genuine Expedia guest review
"Great hotel with private beach"
Stayed for 4 nights at the newest Fairmont in Dubai. Fantastic location and a great facility. The staff are warm, friendly and helpful. Housekeeping was inconsistent with some days service was excellent and others not so good. The room was large and well appinted with a very nice view of the beach. Overall we had a great time.Genuine Expedia guest review
"close the sea"
good location to see the sea in high floor very clean place, good people, nice serviceGenuine Expedia guest review
Excellent Hotel & staff!Genuine Hotels.com guest review
"Fairmont Delivers Quality"
Nice 3 day weekend spend with my wife relaxing at fairmont hotel. Great stay I have come to expect from Fairmont. Only negative thing I can say is ongoing beach construction by Palm Jumeriah. Tanker ship off beach blowing sand onto beach to widen beach so there are active construction machines on beach. No fault of Fairmont hotel and I dont think construction […] should last more than a couple more weeks. Read moreGenuine Expedia guest review
"Excellent hotel for Dubai sight-seeing"
It was a great stay. The neighboorhood has other hotels in the area, but not a lot of places to shop and visit. The hotel has excellent food options and a gerat pool.Genuine Hotels.com guest review
"Above and beyond"
We thoroughly enjoyed our stay at the Fairmont. First of all, we arrived in the early AM and they put us into our room at no additional charge. Nice touch. Thanks again, Michael K.Genuine Expedia guest review
A brand new hotel with excellent facilities and a great location on the palm. We were there for 6 nights and thoroughly enjoyed our stay. The rooms and common areas are brand new, there is a great gym and a private beach. Would highly recommend this hotel to anyone.Genuine Hotels.com guest review
Absolutely loved my stay here. Wish it would have been longer! Staff were very friendly and helpful as well. I want to come back one day!Genuine Hotels.com guest review
"Excellent hotel, near beach, fantastic service"
We arrived for a week and could not fault any of the facilities in the hotel. The staff in the hotel and around the pool area were just amazing. we will certainly return, hopefully for a longer stay next time.Genuine Expedia guest review
It didn't seem to be quite 5 star, more like a good 4 star. A bit dull, very quiet. No early check in and one of the cleaning staff took some food from my room and they charged me for a stamp on check out! Just lacked a bit of class and personality.Genuine Expedia guest review
"Great hotel on the beach front"
Rooms are very large and comfortable Staff are very friendly and helpful Arrived at 4 p.m and room was not ready, so check-in staff offered FoC lunch in the lounge Kids under 5 eat for free Breakfast had huge variety of optionsGenuine Expedia guest review
Great place for a short break . The food , hotel accommodation and facilities were excellent . It's quietly isolated on the Palm , but within close proximity to Atlantis , The Marina , Emirates Mall and Wild Wadi if you have kids. The Hotel Pool could do with some small water slides to keep the kids entertained in the Pool Area . The Frevo Brazilian […] restaurant in the Hotel is certainly worth a try as the meat is excellent , just slightly overpriced per head for the buffet. Read moreGenuine Expedia guest review
"Lovely hotel. On beach"
Booked a sea view room with no breakfast and chose to be upgraded to a better room with breakfast/access to 9th floor business lounge , good value....inc pm tea , lovely cakes but sandwiches too would have been welcome. Excellent breakfast and evening nibbles. Would have appreciated a bar readily accessible, rather than attached to a restaurant... Pool […] sun beds and service by pool staff excellent....sloping edge of adult pool rather slippy. All staff really excellent service, very friendly and outstanding attitude. Great hotel Read moreGenuine Expedia guest review
"lovely hotel close to beach"
we have just had 5 days of pure luxury, the hotel staff could not have been nicer, the rooms are amazing, I would suggest a visit to the willow stream spa, that is lovely, everything you need to make a long weekend feel special.Genuine Expedia guest review
"Great place to stay"
For me this was the ideal place to stay in Dubai. It truly is a 5 star hotel, wonderful service, elegant surroundings, fabulous food. There was a pool area where people with children seemed prefer which left the private beach mostly to the adults.Genuine Hotels.com guest review
"Excellent hotel on the beach with great views"
Excellent hotel with brilliant staff and amenities. Go for the gold package and you will enjoy so much more.Genuine Expedia guest review
"Our week at the Fairmont Palm"
We arrived at 2AM and were warmly greeted by the staff on the door. After being led to the check in desk we were quickly checked in and offered food and refreshments on the terrace. The gold suite were shown to was immaculate and of generous proportions. The view from our enormous balcony was stunning; private beach JBR skyline and Marina spread out […] before us. Brekfast in the gold lounge was very good indeed with the chef cooking eggs to order and buffet breakfast which included fresh yogurt, fruit with fish and meat platter. Unlimited coffee and tea were on tap during the day with afternoon tea from 2-4PM followed by cocktails between 6-8PM with a terrific range of hot and cold canopies. the staff were extremely helpful and organised a memorable excursion to the desert which we thoroughly enjoyed. throughout our 7 night stay the staff could not have been better. It is clear that fairmont training and management is paying dividends in terms of customer experience. Our sincere thanks go to all the staff at the Fairmont Palm with special mention of Hugo, Elizabeth, Patience and George. We will be back to visit you all before the year is out. Read moreGenuine Expedia guest review
"Luxurious Hotel With Private Beach Marina Views"
Make no mistake, this the Fairmont possesses one of the best balcony views in Dubai. With views onto the gulf and the spectacular Marina skyscrapers the panoramic sea view king room is absolutely gob-smacking. The bathroom is also supreme equipped with rainfall shower head and a large tub that fills in less than 5 minutes. The room also has a iron, […] hair dryer, a desk, a small kettle and a small coffee machine. The hotel itself is an example of Dubai's best, the main foyer is an area of endless amazement and magnificence. However, not all things in this hotel was amazing. The room was often left inconsistently serviced by the cleaners who often forgot to place sugar in tea area, bath salts, tissues in tissue boxes, creams, shower gels and face towels. Once they even left their cleaning rags in the bathroom. The luxurious hotel does not have a ice machine so you have to call to request it. It will arrive 45-50 minutes later and after a couple of phone calls to ask about its whereabouts. The room has an air conditioner but it is noisy and not as effective as I have seen in other hotels, one major pain was that the coffee machine also did not work - throughout the duration of the 7 night stay. Often these things contradict the hotel's amazing design, often these would be unforgivable, shoddy even. But the views make up for these things and we just made do for the duration of the stay. I would not stay at the hotel again though as there is no free wifi. Read moreGenuine Expedia guest review
"A touch of class"
Enjoyed everything about this hotel. Lovely swimming pools, plenty of room on the beach. All the staff were most helpful and always smiling. Had a meal in the Brazilian Restaurant which was delicious. We had room only and sometimes did not feel like a large breakfast so went to the small deli shop in hotel and bought some crossants. Plenty of coffee […] and tea, etc. and every day we had about 8 bottles of water put in room. Cant really fault hotel and would certainly go back there again. Read moreGenuine Expedia guest review
"Perfect - will stay here again on my next trip"
We had 3 days here before moving on to the Banyan tree in RAK. We should have stayed here an extra day. We paid a little extra (400dh) to upgrade to fairmont gold, but it was well worth it (bigger suite/ free breakfasts and dedicated concierge). The staff are all incredibly well trained, courteous and helpful. The hotel was full but we honestly couldn't […] tell. When we wanted loungers (we had two very young kids with is) the staffs got them for us straight away. Great experience - can't wait to go back. Read moreGenuine Expedia guest review
"Nice hotel on the Palm"
The Fairmont hotel is a pleasant and largely well run hotel. There are a few niggles like it took an age to get a cup of tea for breakfast every morning; jellyfish meant we could not swim in the sea; it is not possible to jog more than a couple of KM as one runs out of beach and/or pavement pretty quickly; the leisure pool was also too warm for my liking […] (although my youngest daughter loved it and could spend hours at a time in the pool without getting cold); and internet cost the earth. It is not only the internet that was expensive....everything is expensive. However, once you get over that, the service is good the food excellent and the amenities are clean and what you would expect from a 5* hotel (good gym, business centre). The main issue with the hotel is the location. The Palm itself is a concrete jungle. If you are, like me, under the incorrect assumption that the Palm is a tranquil, relaxed place then it will be a shock to stay here. Traffic outside the hotel runs 24/7 and it is noisy. If you want an up-beat holiday and a high quality hotel for a base to the many sights and facilites that Dubai offers then this hotel is a good bet. If you want a tranquil beach holiday then hotels in other locations may suit you better...... Read moreGenuine Expedia guest review
"Great hotel location and facilities"
Stayed for four nights, didn't want to leave! Concierge was extremely helpful. Taxis were available 24hrs a day (we needed this for a very early airport check-in). Taxis were good value. We found the Hotel meals & drinks a little expensive, much cheaper outside the hotel.Genuine Expedia guest review
We had a great stay at the Fairmont Palm, the service was excellent. As Fairmont President's Club members we had free internet access otherwise I believe it can be a little pricey. There were plenty of taxis available to take us around, and the taxis are very reasonably priced so makes getting around Dubai to explore very easy. I was impressed with […] the free shuttle to the Emirates Mall too. The outdoor lap swimming pool was a very welcome surprise. I would definitely recommend upgrading to a deluxe sea view room, the views were amazing and the balconies very spacious. Read moreGenuine Expedia guest review
"Fairmount hotel - breakfast"
Buffet breakfast was ok, but unfortunately food meant to be hot or warm was found to be cold I.e scrambled eggs/ sausages etcGenuine Hotels.com guest review
"3 perfect nights"
Having just returned from a 3 night break with my wife (without our two young daughters!) I must commend this wonderful hotel and the brilliant team that work there. I have been a hotelier for the past 14 years and spend a lot of time in hotels and would not hesitate to recommend and return in future. A special thanks goes to George (Concierge in the […] gold club lounge) and the brilliant Eddy in the cigar room. Well done Read moreGenuine Expedia guest review
"The best Christmas"
I had a wonderful stay at the Fairmont. Service was great, rooms very spacious. We upgraded to Fairmont Gold which is really worth the money. We also had a connecting room which was excellent. There was a main door and then two separate doors with a hall which is wonderful. The food was also delicious. Will definitely return.Genuine Expedia guest review
Seriously we could not fault a thing about this hotel. Thanks for a great stay!Genuine Expedia guest review
"Amazing Hotel and Fantastic Customer Service"
Just returned from a stay here and it was amazing...we stayed in the club room and the staff could not do enough. They made us feel very special and we were there for a birthday and they made it very special. The Ba Lounge has the most amazing cocktails and the food in the restaurants is outstanding. Highly recommend this hotel to anyone...it is a beautiful, […] well designed and great hotel... Read moreGenuine Expedia guest review
"Brand New 5 Star Hotel"
Fabulous hotel, great pools, lovely beach and sun beds. The room was very spacious and we loved the food in Ba the upmarket chinese restaurant. The hotel was superb and I would go there again.Genuine Expedia guest review
Nice hotel, good private beach too. Little bit out of town but easy to get cabs. This hotel would have 100% except for the back if house staff. They need new management and retraining - such a shame as the front of house is great.Genuine Expedia guest review
"Great hotel even for spoiled guests."
We enjoyed a gold level room, which was fantastic. A lot of attention for details, concierge service, great lounge service. Superrrrr!!Genuine Expedia guest review
"Luxurious hotel on the beach close to marina"
Great rooms, lovely breakfast, on the palm but close to the marina. Very nice restaurants with lovely food and great service overall. We all loved it!Genuine Hotels.com guest review
This place is unreal, the staff are nothing short of brilliant, the whole experience from collection at the airport to the moment we left was amazing.Genuine Expedia guest review
"Typical large 5 star hotel"
Reasonable, and big rooms with good room service. Children friendly +++ Friendly staff. Food poor to satisfactory for 5 star hotel. Poor dining service etiquette.Genuine Expedia guest review
"Beautiful Hotel, friendly and helpful staff."
We really enjoyed our stay. Gold lounge was very nice, breakfast included and canapes through afternoon and evening. Great value, especially for light dinner on arrival, and light lunch when planning dinner out. Thoroughly enjoyed our stayGenuine Expedia guest review
"Ritz in JBR vs. Fairmont in the Palm"
If you're spending the money, my recommendation would be to stay at the Ritz in JBR. We stayed at both, there is more to walk around and do near the Ritz. You can grab the bus tour near there. THe beach front is nicer. The views at the Fairmont are great. The location, Ritz service and the rooms at the Ritz are superior. We would have probably really […] liked the Fairmont had we not just experienced the Ritz. Read moreGenuine Expedia guest review
We got upgraded to a suite which was amazing. The service was second to none with nothing too much trouble. I have stayed in a lot of hotels through out the world and this surpassed anywhere I had previous ly stayed.Genuine Expedia guest review
"Very lavish hotel"
Nice new hotel - but for the price you pay to stay here is it unbelievable that they charge extra for things like wifi and breakfast. No free wifi anywhere (not even in the lobby) and if you don't get breakfast included it is £25 per person. Luckily there was a delay in getting my room prepared so I managed to get breakfast for free. The hotel is a […] little far away from most places (including the metro stations) and therefore taxi fares can accumulate. Read moreGenuine Expedia guest review
"extremely fantastic overall"
Best location paid the extra for gold and highly recommend to do this. A week. i would never forget, 5 star service through outGenuine Expedia guest review
Excellent hotel for the price, fairmont palm has a great view, large lobby and halls ( no claustrophobia here!) and good food. Their gym is exceptional tooGenuine Hotels.com guest review
"Very great experience"
It was awesome experience and very welcoming staff with high performanceGenuine Hotels.com guest review
Hotel was OK, but service in the restaurant by the beach was the slowest we ever had. When we checked in, we were not told that as guests in the gold section we were entitled to use the gold loungeGenuine Hotels.com guest review
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