All hotels in Dubai, United Arab Emirates
1 room, 2 adults
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4.6 / 5Outstanding

Score breakdown (from 298 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.7
  • Condition
    4.7
  • Neighborhood
    4.4
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3.0 / 5Good
"Average experience"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Pros: big room, clean and they accepted early check in. Cons: untrained staff, very small pool, not an exciting atmosphere, the palm standard is much higher.
Genuine Hotels.com guest review
1 night family trip May 8, 2015
Haitham
US
5.0 / 5Outstanding
"Elegant and comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I loved just about everything at the Fairmont The Palm. The staff was friendly and courteous. The food at the breakfast bar and the seafood restaurant (forgot the name) as well as room service was excellent. My massage at the Spa and the Spa facilities were awesome. The room was super comfortable and had every amenity. It was cleaned twice a day. A couple of things I did not like too much: The Palm island feels a bit far from everything. The club music at the beach is annoying and heard everywhere. Housekeeping would forget to replace things, like coffee or body lotion, but they were very prompt in doing so when called. Nobody is 100% perfect but this experience came close.
Genuine Expedia guest review
Response by Fairmont The Palm
Dear Guest, It was very pleasing to know that you had such a wonderful stay at Fairmont The Palm and I'd like to thank you for taking the time to share your experience on Expedia. It was a pleasure to read your review and to see that in such few words you were able to show how much you enjoyed our hotel and appreciated our facilities. Our guests complete satisfaction is our main goal at Fairmont The Palm and I have noted your comments and suggestions and will work hard to ensure better service in the future. Rest assured you will have a more memorable and pleasurable stay with us on your next visit to Dubai. Sincerely, Francis Desjardins Director of Operations, Fairmont The Palm
Other trip Mar 26, 2015
Fadia
US
5.0 / 5Outstanding
"it is highly recommended"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
excellent service and hospitality, convenient to all attractions
Genuine Hotels.com guest review
4 night family trip Mar 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Room toward the palm has terrible car sound starting from the midnight.we talked to the hotel manager and he upgraded us to sea view room at no extra charge to us . This type of room is perfect. As club member we also upgraded to gold lounge that was fantastic .
Genuine Expedia guest review
Response by Fairmont The Palm
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Francis Desjardins Director of Operations, Fairmont The Palm
Other trip Mar 21, 2015
hojjat
US
5.0 / 5Outstanding
"Great View of Dubai Marina"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
After being assigned a lower class room at check in, the problem was sorted out the following day with a manager. The suite we reserved and eventually got was simply superb. We visited friends most of the time during our stay so we did not use many of the hotel amenities. The view of the Dubai Marina was the best.
Genuine Hotels.com guest review
4 night romance trip Feb 11, 2015
A Traveler
US
4.0 / 5Excellent
"Amazing hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was immaculate from the pool, restaurant and interior quarters. Days could have been spent on hotel premises if Dubai wasn't such an amazing city. Most staff went above and beyond to enhance our stay. Emma was by far the most accomodating and went well above her duties to ensure our days were well-spent. The complimentary valet parking was a huge plus! My only quarrel was with the wifi fee, 100 UED per day, which was over priced and unnecessary to us. The buffet was unappetizing, however the other restaurants on the premises make up for it. Overall, Fairmont the Palm is highly recommended for a luxurious Dubai experience.
Genuine Expedia guest review
Other trip Dec 26, 2014
La Vie B
US
5.0 / 5Outstanding
"First time in Dubai"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great restaurant selection, service was excellent, fairmont gold rooms are spacious, clean, and modern, the view from the beach is exceptional during the day and night.
Genuine Expedia guest review
Other trip Dec 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Espectacular!!!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice location...nice infraestructure. The pool and the beach, relax and beautiful. TOTAL RECOMENDED.
Genuine Expedia guest review
Response by Fairmont The Palm
Dear Tato., Thank you for taking the time to share your experience on Expedia. It was a pleasure to read your review and to see that in such few words you were able to show how much you enjoyed our hotel and appreciated our facilities. I really hope to have the pleasure of inviting you back to the hotel in the not too distant future. Sincerely, Francis Desjardins Director of Operations, Fairmont The Palm
Other trip Dec 7, 2014
Tato
US
2.0 / 5Fair
"Not what I was expecting at all"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel seems worm down already. Staff is not as experienced as other hotel in Dubai. Air conditioning was not working in my room. I checked into a 26C room. After technicians came to fix the AC, the room only cooled down to 25C overnight... was a hot uncomfortable night.
Genuine Expedia guest review
Other trip Nov 27, 2014
L
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
VERY NICE HOTEL BEACH WAS GREAT! WEATHER WAS PERFECT
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Beach and pool are super"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Relaxing chillin. Good times. I enjoyed the pool.
Genuine Expedia guest review
Other trip Oct 9, 2014
Al toukhi
US
5.0 / 5Outstanding
"wonderful customer service and hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hospitality of the hotel was exceptional.
Genuine Hotels.com guest review
1 night business trip Sep 25, 2014
federico
US
5.0 / 5Outstanding
"Very good staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Overall, it was a pleasant stay. Upon check in, the room we got was only partial sea view, we reserved a panoramic sea view. When I notified management, they didn't have a panoramic available, so they upgraded us to a suite with panoramic view. On site restaurants were very good, but a bit loud for me. Service staff were outstanding. Pools were very clean and maintained. I will stay there again.
Genuine Expedia guest review
Other trip Sep 21, 2014
Michael
US
5.0 / 5Outstanding
"On the palm"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent , staff was very good. Property and rooms were in great shape.
Genuine Expedia guest review
Other trip Sep 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel In the palm island"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed for five days to attend a wedding at the same hotel, the wedding planner was horrible but the hotel was great.
Genuine Expedia guest review
Other trip Sep 7, 2014
Moayad
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel unlike other numerous hotels, I stayed in in Dubai has no distinctive welcoming atmosphere. Staff although did not smile and service was laboured. Spa was under renovation and this wasn't mentioned at booking or check in.
Genuine Expedia guest review
Other trip Jul 18, 2014
lara
US
3.0 / 5Good
"Nice hotel on the beach"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel on the beach, very small pools, can't really swim, nothing much once you step outside this property. you need a cab to go anywhere. 2 restaurant offering average quality international cuisine...Internet is VERY VERY expensive..Try not connect.Almost USD 35 a DAY!!!!!!!!!!! and connection is VERY bad.
Genuine Expedia guest review
Other trip Jul 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Relaxed friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
It seemed to have a very happy staff which in turn made their service relaxed and genuine
Genuine Hotels.com guest review
2 night trip with friends Apr 10, 2014
A Traveler
US
2.0 / 5Fair
"Quantity over Quality all the Way"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
This hotel was very over-priced for the value and extremely crowded, making it a very impersonal experience. We had a deluxe room with a panoramic view. The view was the absolutely best part of our stay. Definitely worth the money because otherwise the room itself was 3-star at best. Nothing exciting or very luxurious. The hotel is huge and was very crowded (which is great for business but didn't make for a very personal experience). Also, my boyfriend and I love kids and are both from big families; however, this hotel was all families, many with kids running wild. When we went out to the pool it was like being at a water park. Even having breakfast outside overlooking the pool was somewhat crazy. Going to the adult pool was better but still very crowded and tough to find chairs. The cocktails by the pool were very over-priced (I ordered a coconut martini which came in a coconut shell and was literally gone after I took three drinks through the straw. In fairness, I told the waiter and he apologized and brought me another free of charge.) One night during our stay we ordered dinner very late because we had been too busy all evening to eat and when it came they had forgotten the turkey on our turkey sandwhich. Also, the bread was stale and tasteless. Overall this was very indicative of the food at the hotel- just not very good quality. Also, everytime we tried to call out of our room we had to dial numerous times. When trying to book a spa appointment I tried to call three times and finally got through. However, due to the over-crowded hotel, it was not possible to get an appointment for a massage or facial with a female therapist and the times available were all during dinner. Overall, we had been very excited about this portion of our trip (we had stayed in a city hotel for the first half and this hotel for the second half) but were totally disappointed and wished we had stayed at our precious hotel for the whole trip (the Park Hyatt, which was amazing all-arou
Genuine Hotels.com guest review
3 night romance trip Apr 3, 2014
A Traveler
US
2.0 / 5Fair
"Boring hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
I travel 26 weeks a year and I found TheFairmont the Palm to be a boring and very noisy hotel. The rate was $550.00 per night for 8 eight nights. We were given room 720 which faces the road and the room was increadably noisy. No view and all night long you hear loud fast cars and there is no sound insulation between the room and the corridor, very disapointing. The hotel has a nice beach, that is it. No entertainment in the lobby...not even a piano player. I would not recomend this hotel.
Genuine Expedia guest review
Other trip Nov 24, 2013
EF
US
5.0 / 5Outstanding
"Fabulous Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The most helpful and well trained staff I have ever had the experience of dealing with in any part of the world, much less the middle east.
Genuine Expedia guest review
Other trip Nov 23, 2013
A Traveler
US
5.0 / 5Outstanding
"Single Traveller"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good Hotel
Genuine Expedia guest review
Other trip Nov 20, 2013
graham
US
5.0 / 5Outstanding
"Hotel Staff Was Excellent!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Each time I was in the lobby of the hotel, members of the hotel staff addressed me by name, which was amazing! The hotel was beautiful and very well appointed. It was a distance from the center of town, so a taxi ride was necessary to go anywhere.
Genuine Expedia guest review
Other trip Oct 16, 2013
DD
US
4.0 / 5Excellent
"Not sure I would return"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Check in was 3pm so we waited till 3pm to show up but room was not ready till 430pm....just made us sit and wait. Didn't even offer us a drink of water while we waited. Just excuses. Rooms were big and super clean and comfy but all food and drink were super expensive. Pools were nice and the lifeguards were extremely attentive when we had our friends with their kids come visit.
Genuine Expedia guest review
Other trip Sep 17, 2013
A Traveler
US
4.0 / 5Excellent
"Nice beach hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great location and a nice beach front. Rooms are luxurious and spacious. Hotel facilities (Gym & SPA) are of top quality.
Genuine Expedia guest review
Other trip Sep 4, 2013
adil
US
4.0 / 5Excellent
"Great hotel with private beach"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed for 4 nights at the newest Fairmont in Dubai. Fantastic location and a great facility. The staff are warm, friendly and helpful. Housekeeping was inconsistent with some days service was excellent and others not so good. The room was large and well appinted with a very nice view of the beach. Overall we had a great time.
Genuine Expedia guest review
Other trip Aug 18, 2013
A Traveler
US
5.0 / 5Outstanding
"close the sea"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
good location to see the sea in high floor very clean place, good people, nice service
Genuine Expedia guest review
Other trip Jul 12, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent Hotel & staff!
Genuine Hotels.com guest review
5 night trip Jul 4, 2013
A Traveler
US
5.0 / 5Outstanding
"Fairmont Delivers Quality"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Nice 3 day weekend spend with my wife relaxing at fairmont hotel. Great stay I have come to expect from Fairmont. Only negative thing I can say is ongoing beach construction by Palm Jumeriah. Tanker ship off beach blowing sand onto beach to widen beach so there are active construction machines on beach. No fault of Fairmont hotel and I dont think construction should last more than a couple more weeks.
Genuine Expedia guest review
Other trip Jun 22, 2013
Dan
US
5.0 / 5Outstanding
"Excellent hotel for Dubai sight-seeing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
It was a great stay. The neighboorhood has other hotels in the area, but not a lot of places to shop and visit. The hotel has excellent food options and a gerat pool.
Genuine Hotels.com guest review
1 night trip May 25, 2013
A Traveler
US
5.0 / 5Outstanding
"Above and beyond"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We thoroughly enjoyed our stay at the Fairmont. First of all, we arrived in the early AM and they put us into our room at no additional charge. Nice touch. Thanks again, Michael K.
Genuine Expedia guest review
Other trip Mar 27, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Great Review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent Hotel Staff. It was a Great Vacation. Beautiful Hotel and pool area. Our Family really had a fun time.
Genuine Hotels.com guest review
1 night family trip Jun 18, 2015
Francisco
IE
4.0 / 5Excellent
"Enjoy good food & Wine."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Food & Wine a little expensive.
Genuine Hotels.com guest review
2 night romance trip May 30, 2015
Salvatore
AU
5.0 / 5Outstanding
"Short family break"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A chance to catch up with family, between business trips across Africa and ME, this was the perfect place to meet up relax, enjoy the beach and surroundings. Great food, attentive staff and an amazing skyline...
Genuine Hotels.com guest review
4 night family trip May 22, 2015
michael
GB
4.0 / 5Excellent
"Nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Nice hotel, clean and a good service . It's price too high .
Genuine Hotels.com guest review
2 night romance trip May 21, 2015
Anwar H
IE
5.0 / 5Outstanding
"Wonderful Stay!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff were amazing, went out of their way to help us, new our names in the lounge each morning. Great room, amazing views, will definitely stay there again!
Genuine Hotels.com guest review
2 night romance trip May 8, 2015
Oman
AU
5.0 / 5Outstanding
"Very good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very good
Genuine Hotels.com guest review
2 night family trip Apr 30, 2015
Mohammed
AS
5.0 / 5Outstanding
"Brilliant location and hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The service was outstanding, and the staff were great
Genuine Expedia guest review
Response by Fairmont The Palm
Dear Guest, It was very pleasing to know that you had such a wonderful stay at Fairmont The Palm and I'd like to thank you for taking the time to share your experience on Expedia. It was a pleasure to read your review and to see that in such few words you were able to show how much you enjoyed our hotel and appreciated our facilities. I really hope to have the pleasure of inviting you back to the hotel in the not too distant future. Sincerely, Francis Desjardins Director of Operations, Fairmont The Palm
Other trip Mar 23, 2015
David
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fantastic, friendly staff couldn't have been more helpful.
Genuine Expedia guest review
Response by Fairmont The Palm
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Francis Desjardins Director of Operations, Fairmont The Palm
Other trip Mar 19, 2015
A Traveler
GB
5.0 / 5Outstanding
"Amazing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had an amazing time at the Fairmont the Palm. The staff were great, the room was extremely clean and comfortable. This hotel has excellent facilities, we had no complaints.
Genuine Expedia guest review
Response by Fairmont The Palm
Dear Guest, It was very pleasing to know that you had such a wonderful stay at Fairmont The Palm and I'd like to thank you for taking the time to share your experience on Expedia. It was a pleasure to read your review and to see that in such few words you were able to show how much you enjoyed our hotel and appreciated our facilities. I really hope to have the pleasure of inviting you back to the hotel in the not too distant future. Sincerely, Francis Desjardins Director of Operations, Fairmont The Palm
Other trip Mar 11, 2015
Charley
GB
3.0 / 5Good
"Expensive 5 star hotel - shame about the extras"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Charging £20 per day - £100 for 5 days - extra for wifi is a rip-off in a top class hotel. Charging £50 per day per couple for breakfast and then not refunding for days when breakfast wasn't taken is also a rip-off. £12 for a beer, @£15 for a small 175 ml glass of wine and £20 for a G & T even in a 'dry' country is steep. During our admittedly short 5 day stay, everything in Dubai was excessively expensive and poor value for money, apart from taxis. (By comparison with London) The staff at the hotel and all the people we meet during our stay were superb at all times.
Genuine Expedia guest review
Other trip Mar 8, 2015
Simon
GB
5.0 / 5Outstanding
"Superb hotel, wonderful staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I really couldn't rate this hotel more highly. We had the most wonderful week. Food & drink was expensive but just what you'd expect from a 5* hotel. Nothing was too much trouble for the staff. They helped with every question we had. The concierge was excellent.
Genuine Expedia guest review
Response by Fairmont The Palm
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Francis Desjardins Director of Operations, Fairmont The Palm
Other trip Mar 7, 2015
Mary
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
amazing service and amenities however food and drink a little pricey on resort
Genuine Expedia guest review
Other trip Feb 28, 2015
A Traveler
CA
2.0 / 5Fair
"NOT UP TO SCRATCH"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
shame as room felt lived in in usual 5 star hotels no trace of previous guests. hair left in bathroom and not clean at all. room service food cold and food by pool very greasy and poor quality. very slow service and water replenish gave up towards the end of our stay. won't be back
Genuine Expedia guest review
Other trip Feb 28, 2015
A Traveler
GB
4.0 / 5Excellent
"Good location on the palm"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Overall a good hotel well located on the palm. We stayed on the gold floor which was good though the food offerings needed changing as it was the same selection each day. Staff were great but there are some additional rules we only found out when staying such as no children under 12 in some of the restaurants which as a family would have been helpful to note before we booked
Genuine Expedia guest review
Response by Fairmont The Palm
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Francis Desjardins Director of Operations, Fairmont The Palm
Other trip Feb 23, 2015
A Traveler
GB
5.0 / 5Outstanding
"Beautiful hotel on the Palm but also close to town"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent hotel, room really lovely - spacious, extremely comfortable beds, fab bathroom. Very clean, lovely decor. Great restaurants on site too, but at 5* prices. Really friendly staff, made you feel special by taking the time to know your name etc. Breakfast buffet amazing - try to get included in cost as otherwise quite expensive. Complimentary bottles of water, both in the room and at the poolside, were a really nice touch and much needed! Have to pay for Wifi on a daliy basis, which seems very silly these days. However, if you join the Fairmont President's Club, Wifi is then free - it would have been nice to have been told this at check-in when I asked about Wifi charges, but the nice lady booking my Spa treatment told me instead (and you get 10% off the Spa as well).
Genuine Expedia guest review
Response by Fairmont The Palm
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Francis Desjardins Director of Operations, Fairmont The Palm
Other trip Feb 22, 2015
K
GB
5.0 / 5Outstanding
"Excellent at all levels"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Amazing stay. The staff was excellent and the hotel beautiful
Genuine Expedia guest review
Other trip Feb 17, 2015
Sarah
GB
5.0 / 5Outstanding
"Beautiful hotel, fantastic service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Teams couldn't do enough, great hotel. Good location. Pool food could do better
Genuine Expedia guest review
Response by Fairmont The Palm
Dear Guest, It was very pleasing to know that you had such a wonderful stay at Fairmont The Palm and I'd like to thank you for taking the time to share your experience on TripAdvisor. It was a pleasure to read your review and to see that in such few words you were able to show how much you enjoyed our hotel and appreciated our facilities. I really hope to have the pleasure of inviting you back to the hotel in the not too distant future. Sincerely, Francis Desjardins Director of Operations, Fairmont The Palm
Other trip Feb 14, 2015
jennie
GB
2.0 / 5Fair
"Disappointing!"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
As a lone female on a business trip I found the security of the hotel unsatisfactory. In addition to security issues the responsiveness of the hotel staff was slow and disappointing. In brief my stay was blighted primarily by one incident which was handled very badly by the hotel and which means I shall not be re-visiting. The overall surroundings are satisfactory but I would expect much more from a 5* establishment. If you're looking to stay on the palm I would recommend the Atlantis where the service is exceptional and well worth the additional £'s.
Genuine Expedia guest review
Other trip Feb 12, 2015
Gill
GB
4.0 / 5Excellent
"Great hotel plus facilities"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
First time to Dubai. Great man made location. A definite must see. Service great recommend big bus tour although will be interested to see what traffic is going to be like in 10 years, already jammed!!
Genuine Expedia guest review
Other trip Feb 2, 2015
A Traveler
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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