available on 06/04/15
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Score breakdown (from 2 reviews)
Except for the view (5-star), the rest is to forget about it...............(below 1-star).
Genuine Hotels.com guest review
The following reviews were posted by hotels.com guests from other countries:
Buena, acogedora y la recomiendo a otros viajeros ..
Genuine Hotels.com guest review
TripAdvisor reviews for Palmetto
Overall rating:TripAdvisor Traveller Rating: 3.5Based on 16 traveler reviews
Most recent traveler reviews:
I would love to give a 4 or 5 star review for this building and apartment, but various irritations lower the rating to 3 stars. Firstly, we organised the apartment over the internet through Facebook chat with Ana Aramendiz. This went well, although at the end of the operation, getting into the apartment after arriving on an aeroplane was stressful. There was a representative at the building to meet us, but the communication process prior to the apartment surrender had been lacking. An email detailing how this would be handled would have been nice.
Secondly, the staff of the building. Overall, good and helpful.
Thirdly, the apartment location. The apartment building is well located, on the beach and close to supermarkets, shops, restaurants and banks. The apartment itself, on the 40th floor, overlooks the old city with an absolutely wonderful view. The apartment is generally good, with a large bedroom and king bed with a bathroom. There is an additional bathroom off the main room for guests. The bathroom has a small kitchenette with a stove and oven, microwave and various cooking implements. The cooking implements, generally, are not complete, I assume that bit by bit various renters have misplaced or broken them. Plate sets are not complete and the cutlery is not of good standard. The coffee maker is broken and needs to be replaced. The worst is the stove, which is detached from its surrounding cabinetry. I very much doubt that it has ever been used or that its use would be safe.
Other areas of the apartment are showing signs of wear and tear and lack of maintenance. When one is paying a premium rent, I think you should expect a better standard. These things are so petty, so easy to fix and yet are allowed to continue, lowering one's opinion of the apartment. Perhaps other apartments are better maintained.
There are actually a couple of Palmettos. The one we stayed was Palmetto Eliptic. The desk people were very nice and friendly. The building seems a little 'old' feeling for a newer construction. The Apartment we stayed was 2605. The owner was not friendly and not very helpful. No towels, No ice, nothing in the apartment when we got there at midnight, except some toilet paper. The owners brought us some stained towels the next late morning, then clean ones the nest day. The water is not drinkable (ever). The place was superficially clean. WiFi went out and came back again.The pool was under major repair starting the month before, and we never got to use it. We asked for a discount and they told us we could leave if we want and they had other people ready to stay there. Very rude, had my wife in tears. We went for a wedding and toured around. We had some terrific restaurant food. The major downside of Cartagena is, EVERYWHERE you go, there are peddlers shoving things in front of your face trying to sell you something. I would NOT recommend Palmetto ELIPTIC, apt 2605. There are so many other good choices. R
Pool is ok, if you can get in. A very annoying man with a wooden stick denies all excess if you don't wear an annoying wrist band. Even if he knows you are in the hotel!
Rooms are clean but ready for renovation, facilities are what to be expected of a simple apartment complex.
The rooms are clean. The pool is nice. But they are very unfriendly and not helpfull at all! Nobody wants to help or do something. We just had one key for three people and we where not able to leave the key at the lobby. It was inpossible to leave the luggage after check out. Exhausting!
Everything went from bad to worse at these apartments and culminated with me in tears. We booked an apartment for 6 people online, and when we got there exhausted after 5 days on a boat, they had no record of our booking (we had even paid a deposit). They said there was nothing they could do (what actually do they have computers for??) and the Wifi wasnt working, so we went to a coffee shop with my laptop to find the online receipt as proof. When we were taken up to the apartment it was filthy, plates and dishes everywhere so we had to wait around as it was cleaned. For full price apartments, the Wifi never worked, the oven, stove top, blender and hot water also didnt work. Because it was otherwise comfortable we booked for 2 more nights which we were told would be fine but we would have to change apartments. The next morning we waited until checkout time (12) but were told the apartment wasnt ready, so we took all our stuff and groceries and had to put them in storage instead, okay thats fine a bit annoying but we can deal with that. we returned at 3 and were told it wasnt ready, and that they didnt know where our bags were so we couldnt get our swimmers. are they lost? no information. So we came back at 4, then at 5, and by this stage the receptionists were being rude while we were still being patient and polite. At 5:30 we checked in, and found there were actually only 4 beds for the 6 people, so while paying full price for a 6 person apartment we had one person on a couch and another on a little mattress. There was still no Wifi, no hot water, no towels and no toilet paper and they didnt bring sheets for the extra beds. That night we asked repeatedly by calling and going down to reception if we could at least have toilet paper and towels,(2 in our group were sick so really needed toilet paper) and were constantly told yes soon in 10 minutes, never happened, then "sorry the person that arranges that has gone home, youll have to wait until 8 in the morning until they start". Crazy. So we waited, and next morning still nothing - so we couldnt shower and had to go to the shop to buy our own toilet paper. the next day we wanted to explore cartagena so we left before 8 and were told it would all be fixed when we arrived back. At 4pm we returned and nothing had been done. How hard is it to get toilet paper and towels??? Apparently so hard that after much rudeness from reception I was reduced to tears in the lobby - only then did anything happen, with after other guests trying to comfort me and find out what was wrong, we finally got 3 towels and one roll of toilet paper. Still no hot water, no proper apology, we didnt get any discount even though the room was short beds, hot water, wifi AND we were forced to check in 5 hours late. And they charged us $30 for cleaning for the first room. Incredibe. We are really polite and patient people and have never had an experience this bad before. Worst apartments ever. We moved to Puerto Azul a few doors down which was a bit more expensive but everything worked and the owner was LOVELY.
El edificio está muy bien ubicado y tiene un gran potencial, pero tiene fallas importantes en su funcionamiento:
* No hubo agua durante las horas diurnas de la mayoría de mi estadía.
* Hay departamentos sin agua caliente (me alojaron en uno que logré cambiar después de mucho tiempo perdido en quejas) .
* Los desagues de los baños y cocina no siempre funcionan,imposibilitando su uso.
* De los 3 ascensores disponibles funcionan con suerte 2. (es un edificio con más de 30 pisos. Yo estuve en el 32 y luego en el 24... )
* La pileta no se podía usar, estuvo en reparación hasta el día anterior a irme.
* El servicio de limpieza diario se cobra pero no se hace (hay que ir a reclamar para que, al menos, entreguen toallas limpias a la mitad de la estadía, encontré huespedes que tuvieron que comprar papel higiénco porque no se los daban)
Los administradores del departamento culpan a Despegar.com de no espeficiar correctamente las condiciones de ventas y Despegar.com no se hace responsable de vender un alojamiento con especificaciones incorrectas (tuve que hacer numerosas llamadas internacionales pero no me dieron ningún tipo de solución, hasta ahora, no se dignaron a responderme!).
Cabe destacar que el edificio tiene departamentos administrados por distintas empresas. En mi caso la administración estaba junto al kiosco, en el piso M, quizás alguna otra empresa maneje mejor los departamentos que esta.
Palmetto es un bello edificio construido en plena costanera en la playa de bocagrande. Cuenta con piscina y solo basta cruzar la calle para ir a la exquisita playa de aguas calientes... Puede cocinar abarando costos y dormir siesta en el balcon disfrutando de la bella vista... Un taxi al centro o casco historico de la ciudad no sale mas de 8mil pesos colombianos, una ganga!!
Excelente departamento, muy bien equipados cerca de supermercados y en frente de la playa. Aire acondicionado en tos los ambiente, wi fi que funciona bien, todo excelente, recomendable con chichos chicos, además que tienen una hermosa pileta.
Quedamos todos muy contentos con la estadía en un apartamento en palmetto (piso 38). Los trabajadores colaboran con el cambio de toallas y el aseo en general. Lastima que el servicio de piscina sea hasta las 19:00, deberían extenderlo hasta las 10.
La vista es increíble, la zona es muy central, los apartamentos son muy limpios bien equipados, súper recomendado para todos los que quieran ir, los precios son razonables, fue mi primera visita a Cartagena y fue un bonito lugar, donde pudimos compartir entre amigas, cerca a la playa a restaurantes la mejor opción para visitar Boca grande.
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