"Es de lo mejor después de más de 1000 hoteles"
Es muy agradableGenuine Expedia guest review
"Dirty, Poorly Maintained, Air and Dryer did not work"
08/19/14 macopini Houston
Unfortunately, the architectural beauty, location and a website that invites are not reflected in the Casa Pombo maintenance, cleaning and service quality. We rented the house for three days for the wedding of our son. It was a disappointment. The air conditioner was not cooling, the kitchen and utensils were dirty, the apartment was dirty and poorly maintained, the drier did not dry, showers malfunctioning, common areas and bathroom used for the reception leave much to be desired. Other people have complained about the same (see reviews on the internet) and evidently there are not corrective actions. For the price paid there are much better options. I must recognize the kindness and willingness to help demonstrated by Hernan and Pedro. Review in Spanish Desafortunadamente la belleza arquitectónica, la ubicación y una página web que invita no se reflejan en el mantenimiento, la limpieza y la calidad del servicio de Casa Pombo. Alquilamos la casa por tres días para el matrimonio de nuestro hijo. Fue una decepción. Los aires no enfriaban, la cocina y los utencilios sucios, la limpieza del apartamento muy pobre, duchas en mal estado, la limpieza en las áreas comunes y baños usados para la recepción deja mucho que desear. Otras personas se han quejado de lo mismo (ver comentarios en internet) y evidentemente no se han tomado correctivos. Debo reconocer a Hernan y Pedro quienes furon muy amables y dispuestos a ayudar.
"Beautifull, but ....."
07/31/14 Jan R HCMC
We stayed 2 nights. It's a beautiful renovated house with apartments. No breakfast, no laundry no service at all. The layout and interior decoration of the apartment is great. The issue is the whole complex is not maintained. Our apartment was extremely sticky & dirty, swimming pool area and roof terrace was also dirty. I cleaned the table on the roof terrace and the towel was black. Same as our bathroom I used the towel to clean the floor and it was black. It's not expensive but not cheap either. The owner needs someone who really maintains and clean the area, swimming pool and different rooftop terraces in good condition. I will spend next time a little more if they will not improve.
"Felt Like Heaven!"
07/21/14 JetSet_Diva Atlanta
I stayed in this magnificent boutique hotel (actually they are multiple apartments) for a friend's birthday celebration June 2014. My group had the 3 BR unit. The only negative I have was that the kitchen was a bit outdated and there was a faint smell in the refrigerator left from previous guests. The location was outstanding as we were only blocks away from all the action. The remainder of our group was staying at Casa Pestagua (their sister property) so each morning we just walked a few blocks to have breakfast and was usually escorted by a staff member. Talk about outstanding service. Upon arrival our bags were taken to our rooms with a review of the hotel. Free WiFi was in each room which I enjoyed and took full advantage of each morning and evening. What a total convenience. The room was spacious, the bathroom a dream. Who doesn't like an open shower with a rainfall shower head in a beautiful setting? The only negative about the room was that the AC kept the room very cold. I had to drape a towel over it at night. But why complain in South America right? The property was very tranquil no noise which was awesome after a full day of outings and keeping busy. I'd come back to my room, walk across that beautiful walkway that was built above water and sank into my bed. I didn't get a change to take advantage of the jacuzzi in our suite nor on the rooftop, just had so much to do in so little time. There isn't any room service but I found the staff to be very attentive. Check out was a breeze and I felt like I was leaving home because that's how I felt. If you need a lot of hand holding and amenities, this hotel is not for you. I would definitely recommend this hotel for families and groups.
"Noisy, dirty, no fridge or room service."
It was a total disappointment for us since we have changed our hotel from Hilton to Casa Pombo. There are no front desk, you always wait long at the street entrance since there is only one person in charge of the whole place. The rooms doesn t have fridge and there are no phone numbers instructions to find where there is room service or not. You are not able to book any spa treatment and last but not least one of our rooms the air conditioner was broken and in the other the bathroom was fludded! The wirst night abd hotel ever. The outside sounds were disturbing also.
"what a wonderful place"
01/21/14 wolferinn Vienna, Austria
casa pombo is a lovely boutique hotel situated right in the heart of the old town. the apartment itself is wonderful. tastefully decorated, high ceilings, gigantic bathroom and on top an incredible rooftop overlooking the city. the interior design fits so well with the surroundings. the staff was incredible, impeccable service. the best time of the day is watching the sunset from the rooftop pool. i cannot recommend this place highly enough. thank you for a fantastic stay, certainly not our last.
"perfect place to stay in Cartagena"
01/18/14 pip1306 Wien
Casa Pombo with its central location within the old town of Cartagena is the perfect starting point for exploring the city. Nicely decorated the house offers 5 different apartments each individually designed. The highlight is the big terasse and the the rooftop pool, which offer a great view over the old town.
"Best Experience Ever"
01/15/14 Daniel G New York City, New York
I have been traveling to Cartagena for many years and decided to stay at Casa Pombo this December. The stay truthfully exceeded my expectations. As an architect, I was impressed by the gorgeous colonial house, the juxtaposition of the remaining colonial walls and the modern additions are just amazing. The house is very well located in the heart of Cartagena's walled city (ciudad vieja) and we could literally walk everywhere. I appreciated the fact that it is a very private place and we immediately felt at home. Yudis, one of the amazing staff members was always ready to help us- not to mention she is an exceptional cook!. We had many international guests come for lunch and she would not only select an appropriate Caribbean menu, but set the table in a beautiful way. My Austrian friends felt in love with the house and wouldn't even leave! they spent most of the morning in the entrance pool, and the afternoons in the terrace pool and "mirador". I recommend this place without hesitation!
"A Fantastic Place...Historic and Modern Beautifully Combined."
11/14/13 Ross M Buckingham, Pennsylvania, United States
We filled the entire place with the guests for my son's wedding and had a fantastic experience. Built in the late 1500's, it has been updated in a sensitive and beautiful way that combines the historical character with modern amenities. The entire 1st floor courtyard is now a pool and there are a wonderful maze of stairs leading up to rooftops decks, pools and jacuzzis. The rooms are set up as individual apartments with a few bedrooms each unit along with kitchen facilities. The staff was wonderful and very responsive to our needs. It is not a hotel in the usual sense, but more like renting an apartment. It is centrally located and well worth a stay. I would highly recommend Casa Pombo. Cartagena wasn't bad either. We all had a blast.
"Lovely, cozy and convenient!"
11/04/13 Bombomcitto New York City, New York
I went to celebrate my friend's wedding in Cartagena. This place is not only beautiful but the people working there made it even better. They are helpful, kind and always put a smile when they serve you. The location is super convenient, it is close to everything you want to see and visit in "La Ciudad amurallada" everything is short distance by walking. I will recommend this place if what you looking for is privacy and the commodity of doing everything by yourself. Rooms are really pretty and the overall experience was great. Amazing place!!!
Simply a nightmare... First: it isn't an hotel! It's a house with a very bad maintanance, where they rent you an apartment. NO SERVICE AT ALL: the frigo bar is empty, the bathroom set is extremely poor and bad quality (no shower cup...), you can't order anything from the kitchen: it comes from the hotel kitchen of "casa Pentagua" and it takes hours to come The third night I also had some guests: 3/4 mouses going around the apartment. They offered me another room but when I went to pay the check no 1 cent off the price. Believe me: keep away from this place!!!
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