The hotel staff was amazingGenuine Hotels.com guest review
"Bad customer service"
No checking in before 4pm! I requested a crib to the room and it was never deliveredGenuine Hotels.com guest review
Response by Gale South Beach Luciana, sorry we could not get you in before check in time of 4pm. We are sold out most nights and we need time to refresh the rooms. We appreciate feedback and because of our historical design, many rooms do not have the space for cribs or roll away beds due to fire regulations. As a boutique hotel we offer amenities most large beach resort do and in the future will try to find you a larger room to accommodate a pak & play. Thanks
Couldn't fault! Fabulous stay, great ammenities in an outstanding location. The Dolce restaurant has the most delicious menu and desserts to die for! Highly recommend this boutique hotel...Genuine Hotels.com guest review
Response by Gale South Beach Lisa, We appreciate your fab review and are thrilled Dolce delivered exceptional dining. Thank you for the recommendation!
Great location. Thick glass windows(quiet) nice amenities. Friendly attentive staff.Genuine Hotels.com guest review
Response by Gale South Beach Hello Mark! Thanks for staying with us and recognizing our friendly staff that delights in providing 5 star service. Even though we have The Rec Room Nightclub and Regent Live Lounge, most rooms are silent for a good nights rest.
We ended up at the Gale South Beach because our connecting flight in Miami was canceled and we couldn't get out for 2 days. We decided to make the best of the situation, found The Gale South Beach on Hotels.com and headed over. The room rates are not bad at all and the rooms are small but lovely and well appointed. The beds and bedding are among the […] most comfortable I've ever slept in. Unfortunately, my son and daughter-in-law's room was not cleaned, which was disappointing but not a deal-breaker. My only issue with the Gale is that they nickel and dime you to the extreme. Just about everything in the room is for sale and expensive. A cup of coffee - regular coffee, is $5.00 in the restaurant. There is a $25 per day, per room "resort fee," $15 of which can be applied to food or beverage at the hotel - forcing you to eat/drink there if you want your credit. The food in the restaurant (we only had breakfast there) is good, but the ambiance is lacking unless you sit outside. The bars are quite nice. Overall, we were really happy and would likely go again. It's just best to be forewarned about the add-on expense of the resort fee. Read moreGenuine Hotels.com guest review
"Hotel Gale review"
Excellent location. Near great shopping and restaurants. Away from the noise!Genuine Hotels.com guest review
Response by Gale South Beach Mitchell, Thank you for the 5 star review. We are ideally located and offer all the amenities the large resorts do and provide great value. Our $25 resort fee covers Wi-Fi, 2 beach chairs, towels, a $15 food & drink credit and shuttle service around the beach area. Hope to see you soon!
"A great Miami Beach option!"
A great option just a block off of the beach and a short walk to Lincoln and Ocean Drive, and the price was right. The rooms were a little small because it's an older hotel, but it was freshly remodeled. The rooftop pool was great, too. Definitely would stay here again!Genuine Hotels.com guest review
Response by Gale South Beach Hello Charles & thank you for being our guest! Our location is truly perfect right next to the beach and lincoln road shopping, dining & arts district. We do offer incredible value in our rates compared to many other area hotels. The iconic Gale has rooms that vary in size and some are cozy. We look forward to your next visit.
GoodGenuine Hotels.com guest review
"Will never stay here again!"
First we were not allowed to check in to our room until after 4:00 pm. The amenities listed on Hotels.com included a coffee /tea maker in the room. There was none. Management said that was Hotels.com error not theirs. Management gave us a voucher for 2 coffees in the restaurant but we were charged for refills. There were no closets or drawers in our […] room to store our clothes. There was a note that said they would bring a rack to hang clothes but our room was so small we opted out because we could not have walked in the room. We had to check out a day early because our son was sick and taken to the emergency room in hospital at home. We notified desk as soon as we rescheduled our fights for the next morning, but they charged us for the last night anyway because we had paid n advance to Hotels.com. The Gayle would not refund the money. I will never stay at this hotel again! Read moreGenuine Hotels.com guest review
"5 friends in South Beach"
Newly remodeled hotel that we all really enjoyed. Service from the hotel staff is fantastic. Restaurant staff was not quite as good but still friendly. Very slow service on that side but the food is worth the wait. Good location to walk everywhere. Fun bar and nightclub.Genuine Hotels.com guest review
Great stay, wonderful service! Treated with respect from the moment we walked into the hotel! Loved the staff, the rooms and the location was perfect! I will definitely be staying here again.Genuine Hotels.com guest review
no dressers, loud noise at night until 4am without notice or any sort of accommodations, close to the beach and Lincoln road aka perfect location.Genuine Expedia guest review
The Staff here is great and very helpful, every singe one we encountered. Location is great and the Hotel is an Icon of the Art Decor period but has been very modernized. Some drawbacks. No free coffee in the morning. They do offer a full coffee bar but at resort prices. With research there are many coffee shops around that offer a variety of coffees […] at better prices. Rooms are very modern but spartan. We had to ask for a chair for our room since there was no where else to sit but on the bed. We took the budget price and ended up with a room with a blocked window, actually good if you want to sleep in, but absolutely no view to the outside. We did not spend that much time in the room anyway. Shower was great, big and had the rain shower effect plus shower handle. Sink drain did not drain properly, a pet peeve of mine. Pool area is beautiful and has a bar area. The staff is a little slow at cleaning up and supplying the used towels. Would recommend it totally for a short weekend in Miami. Read moreGenuine Expedia guest review
"Best Hotel Stay Ever!"
By far the best experience I've ever had at a hotel before. We were greeting by a group of people almost like they were expecting our arrival. Everyone was so kind and so welcoming! It felt like you were staying at a family members house. The rooms were great! We expected them to be smaller but they were actually perfect size! I will 100% stay at this […] hotel again. It may be a little pricier than others but well worth the extra money to stay somewhere you are treated so great! Can't wait for my next trip to south beach! Read moreGenuine Hotels.com guest review
I have stayed here before and will stay again! Great hotel.Genuine Hotels.com guest review
Great hotel! Had a blastGenuine Hotels.com guest review
Everything was perfect about this place, highly recommended.Genuine Hotels.com guest review
"Week in Miami"
Excellent staff, great hotel, great location. Everything was spot on here.Genuine Hotels.com guest review
"So so hotel"
The online pictures lookEd good, but the actual was dissapointing. The room is tiny. The carpet was dirty. It is conveniently located, but verynoisy. Overall, the hotel is at most a 2.5 stars, not 4.5.Genuine Expedia guest review
"Modern Hotel close to everything"
Hotel is very cozy and well situated. Close to the beach, Lincoln rd. Mall and right on Collins avenue. Staff friendly and accommodative Not ideal for families though. Rooms are small.Genuine Expedia guest review
"Worth a visit!"
Overnight stop for our family on the way to the Keys. A chick hotel where everything works for you as a guest. And the hotel italian restaurant puts the cream on the top!! Rooms are quite small and nice! Location is busy and in the middle of everything!! Enjoyed the roof-top pool and the founding family story too:))Genuine Hotels.com guest review
"Good location, bad management"
I thought I was going to have a nice stay at the Gale...the concierge texted me right after my plane touched down. I asked if I could check in early. He told me that my room was not yet available. I asked if he would notify me when it was ready and he confirmed that he would. No notification at all. When I eventually checked in I was told that there […] was a resort fee which covered wifi and other miscellaneous services. Guess what - wifi didn't work. I called the front desk and they said they would reset the router and call me back to confirm that it worked. Never called back. Oh, and forget cellular service if you use Verizon - I could not make or receive any calls from my room. Again I called the front desk, and the woman said, "Do you have Verizon?" I said yes. She said, "Yeah, Verizon service doesn't work here." That was the extent of her dealing with a pretty significant issue. And did I mention that my room didn't have a window? It actually had a window, but it was two inches away from a wall so absolutely no light came into the room. Because I checked in after it was dark, I thought I would give them the benefit of the doubt and see if there was any light in the morning. Nope, at 7am it was just as pitch dark as it was at 11pm. The hotel is well-situated in SB. And my experience could have been an exception, but the lack of follow-up and follow through with the guest when there is a problem indicates a huge problem with the management. Read moreGenuine Hotels.com guest review
"very good choice"
nice comfortabale hotel in a good location. it was a very good choice; appreciated the art work, staff and restaurant.Genuine Hotels.com guest review
I booked this hotel as it was close to the hotel at which I was attending a conference that was already all booked up. It was a beautiful deco hotel with a great restaurant and great service. The set up of the room was a bit awkward but I chalked this up to it being an older hotel, it certainly didn't affect my comfort. All the amenities were there […] and I felt like I had a nice trip away. I think it was much better than staying at the large hotel down the street. I would definitely stay there again! Read moreGenuine Hotels.com guest review
"Fabulous Miami hotel!"
Loved, loved, loved everything about this hotel except the limited closet space, no dresser and dead space in the bathroom that could be used as a vanity/drawers. Improving this would make it perfect! Awesome staff, location, amenities, night club on premises, rooftop pool and outdoor bar! Had a wonderful stay! Concierge and Staff were very helpful […] and accommodating! Read moreGenuine Hotels.com guest review
"Consistent Customer Service"
My second stay at the Gale- great location, friendly staff and good service- one of the best deals on the beach!Genuine Hotels.com guest review
"Gale Hotel Boutique Art Deco hotel in South beach"
booked with Expedia last minute neede somewhere to stay overnight prior to flying home to the uk from Miami did not know where we were going until will booked it wow were we surprised when we arrived beautifully renovated Art Deco hotel close to all amenities 1 block from South beach Close to bars restaurants and shops Staff very professional / friendly […] and treated us like royalty! Valet service.for car parking. Beautiful roof top pool / terrace Rooms nicely appointed with modern facilities On the down side- no tea / coffee making facilities in room / lack of storage space in the standard room small wardrobe Italian restaurant at front of the hotel - lovely meal Read moreGenuine Expedia guest review
Room too small and the shower knob was broken. The technology was goof but the acess card failed to work with 12 hoursGenuine Expedia guest review
"Excellent experience at this hotel"
The hotel location is perfect because it is very close of the best places in the area, one block from the beach, best attention and not noisy at all, although it is located at Collins Avenue. The food at Dolce Restaurant in the first floor, is excellent.Genuine Expedia guest review
"Perfect Boutique Hotel Experience"
The perfect boutique hotel in the midst of a bunch of big giants surrounding it. Highly recommend.Genuine Hotels.com guest review
good. but check in is at 4pm. i hate waiting!Genuine Hotels.com guest review
"Will definitely come back for more"
A very smart new hotel, great pool, GREAT restaurantGenuine Hotels.com guest review
Fun & beautiful hotel with a very friendly staff.Genuine Hotels.com guest review
The hotel was nothing we have seemed before, it was absoluately beautiful and the employees was always very helpful with things needed at the hotel and other activities we wanted to attend to outside of the hotel.Genuine Hotels.com guest review
I was in love with this hotel, wish I could have moved in. Gracious, attentive staff -- beautiful amenities, close to beach and shopping. I'll go back everytime I'm in Miami.Genuine Expedia guest review
"Design on the beach"
Great hotel, not as expensive considering quality and unbeatable location. Friendly staff.Genuine Expedia guest review
"Modernized Hotel 1 block from the beach"
Very nice rooms and the staff was excellent! One block from the beach (and nightlife), A few blocks from the Convention Center. Lincoln Road is a few blocks.Genuine Expedia guest review
"It was ok for Miami beach"
I am sure the expectation persists that if you go to Miami beach you are going to spend a lot of money and I don't mind for a service .. They withhold 100.00 a night for possibles.... They also take out 15.00 a day for I don't know what.. They told me if I didn't use it it would be credited back ... Nope not the case.. 30.00 I guess you tip the hotel […] for being there.. The person at check out let me know I was wrong about getting my money back... Too sweet... "Not"!!! Read moreGenuine Expedia guest review
Perfect for couples who want a kept, yet affordable, place to sleep at night, while spending their day at the pool or beach. Rooms are relatively small, but you aren't on South Beach to sit in your hotel room.Genuine Hotels.com guest review
"Elegant and stylish"
The Concierge staff is amazing. Stayed in contact to insure my stay was stress free and comfortable. The entrance to the hotel is very elegant and warm. This will definitely be my hotel for next trip to South Beach.Genuine Hotels.com guest review
Love this hotel! First class all the way! Would stay again in a heartbear!Genuine Hotels.com guest review
"Love the Gale"
My boyfriend and I just stayed at the Gale Hotel for 4 nights and absolutely loved the Gale. The hotel has a great look and feel to it—very new and modern space that still gives you the fun feeling of old/classic Miami. The location was perfect—right in the center of all the action in South Beach. And even though we were in a room facing Collins Avenue […] we never heard a peep from outside which was great. The room we stayed in was very comfortable. A bit small to be honest but considering we didn't spend a ton of time in the room it was totally fine. The bathroom is updated with a shower that has a rainfall head (which was amazing). Again, a little small but beautiful and definitely functional. One of my favorite things about the hotel was the beach access. Guests walk one block up and access the beach right behind the Shelborne Hotel. There, guests of the Gale receive two lounge chairs (which were super comfortable) and two beach towels + lounge chair towel covers. If guests would like, they can rent an umbrella, cabana, etc and there is waiter service for food and drinks. So essentially we received all of the amenities that the big hotels offer but for a few hundred dollars less. And if you want to switch things up there is a pool on the roof of the hotel. Also, you HAVE to try the Italian restaurant, Dolce, on the ground floor. Believe it or not, the best meal we had in Miami. I would definitely recommend the Gale to my friends and for sure would stay there again. Read moreGenuine Expedia guest review
"Great place to say"
What a beautiful hotel! The service was great! The rooms were really nice and clean and the hotel staff was very polite. I would definitely stay here again.Genuine Hotels.com guest review
"Great hotel, great location, excelent staff"
The hotel is really nice, conveinienty located with great, friendly staff. The rooms are nice, but small, similar to what you have in Europe. We found it a good size. Ony thing missing is something to hang your clothes on, drawers and more closet space for your clothes. I would get rid of the minibar, no need since there is a liquor store next door […] and I dont think a lot of people would use it. Could be used for clothes. Other thing we were unhappy about was that every day we got less ans less towels. First we did not get the medium size towels and the following day only the largest ones were left. Read moreGenuine Hotels.com guest review
"Very small but nice !"
Rooms are very pretty but very tiny! Beautiful bathrooms but as soon as u open your front door your in the bathroom.Genuine Expedia guest review
"South Beach Location"
Excellent location - across the street from the Delano and SLS. Lincoln Rd 2 blocks with easy access. Highly recommend.Genuine Hotels.com guest review
Its good hotel but when i complain the water on the room no buddy take actionGenuine Expedia guest review
Response by Gale South Beach Hello, We have not run out of water that I am aware of. The mini bars all have chilled bottled flat and sparkling waters and our rooftop pool offers complimentary fruit infused elixcir to refresh.
"Gale - Meh"
Very over-priced restaurant ($50 for breakfast?!?!), small rooms (no window), surrounded by construction.Genuine Hotels.com guest review
"Verry Nice and quiet"
Everything was great and convenient. Just make sure you ask for your car from valet well in advance.Genuine Hotels.com guest review
"Hotel staff was outstanding."
We enjoyed staying at Gale Hotel. Hotel staff was really nice and helpful. The food in Dolce ' s restaurant was great! We just wish our room was a little bigger but overall we had a great experience!Genuine Expedia guest review
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