"A pleasant night"
The room was comfortable (great bed) and had all the amenities expected. No bathtub, unfortunately. We had the urban studio on a high floor and there was no separation between the shower/sink facilities and the room itself. There was a sliding door for the self-contained lavatory. The hotel tried to charge us dinner that we did not have there, but other […] than that, it was fine for a stopover in the city. Read moreGenuine Hotels.com guest review
"Third time's still a charm"
This was our third time staying at Hyatt Union Square. Love the location, the staff, the room and the breakfast is to die for!Genuine Hotels.com guest review
Perfect location for visiting NYU. Very nice hotel for a reasonable price.Genuine Hotels.com guest review
"A Very Pleasant Surprise"
Usually stay at another Hotel in Union Sq area that has gotten way overpriced for what it offers. Took a chance on the Hyatt and WOW, will be a repeat customer. A small hotel, which can be a " Good " thing. Very clean...very friendly staff....who at least on my stay were efficient. Small room ( urban studio) however very thoughtfully designed not to […] feel cramped. You may not have all amenities in room; but you can " borrow or buy" what you need..like lighted mirrors, phone chargers etc. Clever idea to reduce clutter. VERY good room service meals at good price. On time. Location great. What more can I say !! Read moreGenuine Hotels.com guest review
Ideal location near Union Square, West Village and great dining. Nice lounge and hotel restaurant also. Look forward to staying here againGenuine Hotels.com guest review
Nice rooms, close to subways, perfect for business or vacation.Genuine Hotels.com guest review
"February: Cold weather in NYC"
Small room, expected. Courtyard room requested - no view, expected, VERY quiet in NYC! Really Glad about this low noise level! Convenient to subway(5 line hub). Walk to many restaurant, shopping, easy to subway to museums/Broadway show. Bed very comfortable. Staff very friendly. Would give 3 plus stars. Would gladly stay again. Good deal on room @ $220/night. […] Staid only 2 days Read moreGenuine Hotels.com guest review
"comfortable, clean room, but loud doors"
Stayed for a long weekend with the girlfriend. Great neighborhood, convenient for walking all over town. Room was super clean, modern, and comfortable. Staff were attentive and friendly. The only complaint was that the room doors were extremely loud, and we started hearing them open and close all over our floor around 8am every day.Genuine Hotels.com guest review
"Comfortable and modern style near Union Square"
After a late evening arrival, I headed for the bar "Singl" for a light dinner. Very good burger, nice atmosphere, and good conversation with a few locals who were at the bar. My room was very small but very modern and comfortable. I would definitely go back to this hotel the next time I need to be near Union Square.Genuine Hotels.com guest review
"Birthday Hotel Stay"
Great New hotel and Great locationGenuine Hotels.com guest review
"Hyatt Union Square"
Room was somewhat small but the cleanliness and shower made up for the size.Genuine Hotels.com guest review
Loved this hotel. It had the vibe you'd expect for downtown. I spent the first three days of my trip at the Eastside Marriott which probably made the Hyatt Union Square seem even better by comparison. The Hyatt is in a great location, only a block from the subway, walking distance to Public Theater, etc. The gym is ok for a hotel, but if you want a […] real work out beyond treadmills and a few machines you'll have to go to a real gym. Read moreGenuine Hotels.com guest review
"Very happy at the Union Square Hyatt :)"
My first review...felt the need. How else would we decide when going to a big city like NYC? Can't say enough about how comfy my daughter and I were during our six night stay. Clean, cozy, and the staff was nothing but friendly and helpful. I thought the price was really good too. I would return in a heartbeat next time I go back :).Genuine Hotels.com guest review
Great hotel in a convenient neighborhood. Rooms are a little small ... but that's New York.Genuine Hotels.com guest review
"Great location, great service. All around fun!"
Weekend away. Great hotel - may be our new favorite hotel! The room was not large but designed with all the amenities needed and with beautiful hardwood floors. Beds a bit hard. Cleaning service for the room was less than adequate (didn't clean trash off of table or refill coffee maker supplies). They serviced the room the first night and left cookies, […] but not the case for the second night. The service was amazing. The team at the front desk was always smiling and so helpful. Victor is the best! The location is also great. Read moreGenuine Hotels.com guest review
Room was a little tight but that was to be expected. We had a nice stay. Didn't use the room much but it was good for what we needed it for. Sleeping!Genuine Hotels.com guest review
"Hyatt Union Square"
Great stay for the price. Excellent location, and the rooms, while on the small side, were well appointed, clean, and comfortable. The restaurant was great, and the spirit selection in the bar was second to none. Highly recommended.Genuine Hotels.com guest review
Only gave 4 stars because internet is only free in the lobby. There is a $10/day charge in the room. For the prices of the rooms, Internet should be includedGenuine Expedia guest review
"Nice hotel in the heart of Union Square"
I stayed at the Hyatt with my best friend. We shared a room and the service/cleaniness was great. However we had a bad experience one night. My friend was showering and put the music kind of loud in the room. Understandibly the neighbors were annoyed, but that didn't give the right for a staff member to come in the room without our notice (while my […] friend was showering), turn off the music, and get out (I was out while that happened). We felt like it was a huge breach of our privacy. They could have called us later on to discuss the matter with us, without resorting to such disrespectful means. Other than that, the experience, food, and ambiance was great. I would definitely recommend it! Read moreGenuine Expedia guest review
"Cold but nice NYC weekend stay"
The hotel is very nice and the room is a decent size for NYC. Robert, the concierge, is very helpful and sweet. He assisted us w/ getting tickets for our first night. The whole staff within the lobby area is very nice & welcoming. The only complaint we have is the the room bathroom design. The sink faucet barely has clearance to get your hands under […] the spout and there's no place to hang your travel bag or hand towel. Just not well planned. We weren't that impressed with the staff at the bar off the lobby - slow & inattentive and the bar wasn't full. We didn't bother stopping our 2nd night. We did lunch at the restaurant off the lobby and that was a delight - delicious & great service. We had to be quick and the waiter was excellent in his suggestions on what to eat (I had the fish special & my husband had their burger off the menu - both perfect portions & taste.) and he got us out in time for my husband to do a conference call before we started our fun. We'd stay there again ... just not do a nightcap in the bar! Read moreGenuine Expedia guest review
"Perfect place to stay for business trip"
Front desk staff was very helpfulGenuine Hotels.com guest review
"The warmest weekend in January!"
From the minute we arrived it could not have been nicer, from the gentleman who greeted us at the door, the staff at the front desk, hotel restaurant,gym,etc. we will definitely return and recommend to our friends!Genuine Hotels.com guest review
"Great Hotel in a great location"
very short stay but very productive with a lot of help of the locationGenuine Hotels.com guest review
"Very nice hotel in an area where there aren't many"
The staff from doorman to front desk were all very nice. The room & bathroom were perfectly clean & comfortable. A little disappointed the garage wasn't discounted.Genuine Expedia guest review
New(ish) hotel with great location. Staff was excellent, room clean and very modernly appointed. Hard to beat this place without spending twice as much. Cheers Hyatt.Genuine Hotels.com guest review
"Holiday with style in the heart of The Big Apple!"
The hotel's a perfect hq for your stay in the Big Apple. The Village & LES in just a walk away. A special mention to the great & confy bed - just perfect after a long night in town!Genuine Hotels.com guest review
I was in New York City for 2 days only but had a great experience at the Hyatt Union Square. Very nice staff, was able to accommodate all my needs. Great value for money and 1 block to the train.Genuine Expedia guest review
Staff was not very friendly initially. Rooms were not accessible by stairwell for people who aren't comfortable with elevators.Genuine Expedia guest review
"Would definitely stay again!"
My only complaint was the hot water went out for several hours during my stay.Genuine Hotels.com guest review
Well located, staff very efficient and rooms are nice i recommend itGenuine Expedia guest review
"Much better hotels at this price point"
I have stayed at a couple of dozen hotels in the NYC area, and have found most of them to be perfectly fine but nothing special. Compared to most hotels at this price point, the Hyatt is disappointing. While the location is nice, the rooms are cramped, even by New York standards, and the lighting in the room is terrible. We were also frustrated to learn […] when we arrived around 4:30 in the afternoon that our room was not ready. We were offered a late check out the next day at 2pm, but we were locked out of our room at 11am the next day. The check out and check in process was slow. And we saw NYC police entering the hotel both days we were there, which I found unnerving. Read moreGenuine Expedia guest review
Was given wrong room numbe at check in and didn't have hot water the next morning... Hotel bar and restaurant closed before 11pm on a Saturday night but other than that the room was beautiful, small but new and very nice, all we needed... And restaurant breakfast was super pricey but delicious!Genuine Hotels.com guest review
"Noce hotel for a couple of nights"
As usual, any additional service at Hayatt is expensive, but if you are looking for a convienient place to stay in the center of manhattan for a night or two, the hotel is good.Genuine Expedia guest review
Great hotel. Great well trained staff. Great serviceGenuine Expedia guest review
"Clean and modern hotel on Union Square"
We had a very positive experience at this hotel. Reception was friendly and professional. The room was clean, modern and very cleverly designed. We left an expensive piece of jewelry in the room at check out, and were delighted when it was recovered and returned. That's extraordinary.Genuine Expedia guest review
"Close to Webster Hall"
We walked into the hotel and the band we were there to see was playing on the radio or cd changer in the lobby. They were quick to chek us in and to valet park the car. We went up to the room and requested some ice and someone brought it up also very quickly. The room was comfortable and modern with different textures used. The room had wood floors […] but there was a small rug on each side of the bed. We walked to a New York pizza restaurant and then to Webster Hall to see a show. Read moreGenuine Expedia guest review
"A great stay"
A great weekend in a wonderful hotel. Perfectly located and a great room with great service.Genuine Hotels.com guest review
warm cozy reception, easy check in and very accommodating staffGenuine Hotels.com guest review
We were blown away by how delightful this hotel is. It's a beautiful hotel and the service is outstanding. Not to mention the extremely comfortable bed, the great shower along with it's wonderful toiletries, the lighting in the room, and the location in the city. We were very happy with our stay and will most certainly stay again.Genuine Hotels.com guest review
"Nice but noisy"
Nice hotel - but elevator noise kept waking me up.Genuine Hotels.com guest review
Wonderful, front desk staff was amazing. Very pleasant and helpful!Genuine Hotels.com guest review
"small room , questionable service"
Very small room. no place to store clothes. No doorman. No one to hail a cab, waited 1 hour to get towels that were not in our roomGenuine Expedia guest review
"Great Location, great hotel."
Located just off of Union Square. Many major subway lines only a block away - therefore, easy access to most of NY. Great shopping and dining within easy walking distance. Staff was very helpful, room was beautiful. A little on the pricey side. Any hotel room that costs that much should at the very least give you free wi-fi in you room - I hate it when […] I feel like I am getting nickel and dimed. Read moreGenuine Expedia guest review
Great location Good restaurant off the lobby with excellent coffee!Genuine Expedia guest review
Nice hotel in a great location. A bit pricey though.Genuine Expedia guest review
"Give yourself a little treat"
Great little weekend away with the wife. Needed a place to stay near Union Square. Great bed. Great views. GREAT SHOWER! Did breakfast in the restaurant and it was.........anyone? GREAT! Spicy lamb meatballs with poached eggs in a cheesy grit dish. Are you kidding me?!?!? Outstanding.Genuine Hotels.com guest review
"Not a pleasant stay...."
I stayed here for a one night quick trip for a concert in Union Square. I have to say that there isn't a lot of love in this place, meaning there wasn't that extra care or detail. The staff I dealt with (other than the bellman who was very sweet and friendly)appeared to not really want to be there. In the morning, I ordered room service and it was very […] very poor. The food was horrible. They did not bring up ice water as requested. There was no milk or cream provided with the coffee. The potatoes were not cooked. When I initially called for room service, they were apparently "backed up" and I spoke to the front desk. The front desk was uninformed about the menu and was not very friendly on top of that. When I called to get half and half, they brought up some weird contraption that was clearly not designed for such a thing and it spilled all over the place. The coffee was full of grounds. Overall, it was not a very pleasant experience. I would not stay here again. It is a pricey hotel and the service was abysmal. Perhaps I just hit it on a particularly busy or off day, but I was extremely dissatisfied with my stay. The room was adequate and appeared clean, so that was good, but I'm very surprised that a hotel such as this would have such bad service. I would advise anyone to stay elsewhere. Read moreGenuine Hotels.com guest review
"great location for a fun weekend"
great location. Everything is brand new. We ate at their restaurant The Fourth on two occations. Very convenient and the best option for weekend brunch in the neighborhood.Genuine Hotels.com guest review
"Will be back"
Location couldnt be better. Half a block away from union sq metro. Great service that totally exceeded my expectation.Genuine Hotels.com guest review
"Perfect boutique style hotel for a wk end."
A talented jazz trio greeted my arrival and check-in was super fast . A smallish room felt much larger by its well-considered design. Clean and stylish bathroom. I had no idea this was such a new hotel but look forward to staying here again.Genuine Hotels.com guest review
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