"Perfect place to stay for business trip"
Front desk staff was very helpfulGenuine Hotels.com guest review
"The warmest weekend in January!"
From the minute we arrived it could not have been nicer, from the gentleman who greeted us at the door, the staff at the front desk, hotel restaurant,gym,etc. we will definitely return and recommend to our friends!Genuine Hotels.com guest review
"Great Hotel in a great location"
very short stay but very productive with a lot of help of the locationGenuine Hotels.com guest review
New(ish) hotel with great location. Staff was excellent, room clean and very modernly appointed. Hard to beat this place without spending twice as much. Cheers Hyatt.Genuine Hotels.com guest review
"Holiday with style in the heart of The Big Apple!"
The hotel's a perfect hq for your stay in the Big Apple. The Village & LES in just a walk away. A special mention to the great & confy bed - just perfect after a long night in town!Genuine Hotels.com guest review
"Would definitely stay again!"
My only complaint was the hot water went out for several hours during my stay.Genuine Hotels.com guest review
Was given wrong room numbe at check in and didn't have hot water the next morning... Hotel bar and restaurant closed before 11pm on a Saturday night but other than that the room was beautiful, small but new and very nice, all we needed... And restaurant breakfast was super pricey but delicious!Genuine Hotels.com guest review
"A great stay"
A great weekend in a wonderful hotel. Perfectly located and a great room with great service.Genuine Hotels.com guest review
warm cozy reception, easy check in and very accommodating staffGenuine Hotels.com guest review
We were blown away by how delightful this hotel is. It's a beautiful hotel and the service is outstanding. Not to mention the extremely comfortable bed, the great shower along with it's wonderful toiletries, the lighting in the room, and the location in the city. We were very happy with our stay and will most certainly stay again.Genuine Hotels.com guest review
"Nice but noisy"
Nice hotel - but elevator noise kept waking me up.Genuine Hotels.com guest review
Wonderful, front desk staff was amazing. Very pleasant and helpful!Genuine Hotels.com guest review
"Give yourself a little treat"
Great little weekend away with the wife. Needed a place to stay near Union Square. Great bed. Great views. GREAT SHOWER! Did breakfast in the restaurant and it was.........anyone? GREAT! Spicy lamb meatballs with poached eggs in a cheesy grit dish. Are you kidding me?!?!? Outstanding.Genuine Hotels.com guest review
"Not a pleasant stay...."
I stayed here for a one night quick trip for a concert in Union Square. I have to say that there isn't a lot of love in this place, meaning there wasn't that extra care or detail. The staff I dealt with (other than the bellman who was very sweet and friendly)appeared to not really want to be there. In the morning, I ordered room service and it was very […] very poor. The food was horrible. They did not bring up ice water as requested. There was no milk or cream provided with the coffee. The potatoes were not cooked. When I initially called for room service, they were apparently "backed up" and I spoke to the front desk. The front desk was uninformed about the menu and was not very friendly on top of that. When I called to get half and half, they brought up some weird contraption that was clearly not designed for such a thing and it spilled all over the place. The coffee was full of grounds. Overall, it was not a very pleasant experience. I would not stay here again. It is a pricey hotel and the service was abysmal. Perhaps I just hit it on a particularly busy or off day, but I was extremely dissatisfied with my stay. The room was adequate and appeared clean, so that was good, but I'm very surprised that a hotel such as this would have such bad service. I would advise anyone to stay elsewhere. Read moreGenuine Hotels.com guest review
"great location for a fun weekend"
great location. Everything is brand new. We ate at their restaurant The Fourth on two occations. Very convenient and the best option for weekend brunch in the neighborhood.Genuine Hotels.com guest review
"Will be back"
Location couldnt be better. Half a block away from union sq metro. Great service that totally exceeded my expectation.Genuine Hotels.com guest review
"Perfect boutique style hotel for a wk end."
A talented jazz trio greeted my arrival and check-in was super fast . A smallish room felt much larger by its well-considered design. Clean and stylish bathroom. I had no idea this was such a new hotel but look forward to staying here again.Genuine Hotels.com guest review
"great hotel with great location"
Centrally located for uptown and downtown. Clean, quiet and recent renovation. Half a block from Union Square which is main transfer point for subway.Genuine Expedia guest review
I was really impressed with the staff. As soon as we arrived they were attentive, curious and accommodating. Everyone there had a great attitude. Definitely would return.Genuine Hotels.com guest review
Great. Excellent accommodations Decent room Great shower.Genuine Expedia guest review
"Confirm you get the room u pay for"
Booked an urbane sky room with city views as it says on Hyatt website and paid extra for that. Went to my room and its on second floor! They put me in a terrace room and said its an upgrade. Terrace was cool but no views and what else am I gonna do once checked in and they said all urbane sky rooms are full. Will definitely check with the hotel itself […] from next time and think twice before booking again on Hotels. Read moreGenuine Hotels.com guest review
"Loud Door slamming"
I was not able to get rest due to constant door slamming every 10- 15 min. I went out in the hallway and saw the housekeeping crew slamming the door in and out of the linen closet. The door slamming continued again at 7:30 am the following morning and until I checked out at noon. We were charged for the mini bar items which we did not eat. It has been […] 4 days and I have not received a follow up call nor email to my request for the refund for the items that I did not eat. I already spent too much time over the phone and writing email requesting a refund. I could have already made the $ for the mini bar items. I would not return to this hotel. Read moreGenuine Hotels.com guest review
The towels and the bed sheets had a bad odor. Overall, the staff are not friendly. I would not come back.Genuine Hotels.com guest review
"Sleek and sexy!"
Great hotel! Boutique feeling, great views, great neighbourhood. Highly recommend!Genuine Hotels.com guest review
It was convenient and comfortable I was dropping my daughter off at her dormitory. I would definitely stay there again. It was close to NYU and Parson New school for Design ,,close to restaurants, public transportation and entertainment .Genuine Hotels.com guest review
"Great hotel on Union Square"
We always enjoy our stay at this hotel! The Staff is friendly, the rooms are clean & comfortable and the location is great!Genuine Expedia guest review
"Great staff and spot in NYC"
this hotel was a great place to spend a week in NY with family.the rooms are a little small but very iiviable the front of house staff very friendly and bartenders good too! the only issue is the maid service is a little hit or miss,room always clean but sometimes they forget things like coffee,or towels ,minor details but annoying just the same. Location […] for lower Manhattan perfect. Read moreGenuine Hotels.com guest review
"Great hotel in an awesome location!"
I'd certainly stay here again! Loved everything about it.Genuine Hotels.com guest review
"They Fell Short On The Liitle Things"
I'm generally not picky about hotels but when I pay a rate of almost $400 per night I expect more. When I checked in, I carried my bags from the cab to the desk. At check in, I was subjected to a long speech about the trendy wine bar in the lobby and other amenities that I had no interest in - they should ask what I want to know more about. As I was […] getting into the elevator, the bellhop came running over wanting to know if I needed help with my bags - day late dollar short. In my room, they couldn't seem to stock coffee supplies for the coffee maker each day (although fully stocked with $10 candy bars for the mini bar), towels left on the floor were just hung on a hook rather than replaced, no simple ice bucket in the room, the wifi that I paid $10 per day for (which is amazingly free in a motel 6) was slow - of course a more expensive upgrade was available. The hotel was also one of these "trendy décor" places. Front desk that looked like a temporary pardon our construction table, and elevators so dark, it was hard to see the buttons. All in all, there are much better values in NYC. Read moreGenuine Hotels.com guest review
I was pleasantly surprised at the quality of my stay at Hyatt Union Square. The room was great, the customer service exceptional and the location pretty central to anywhere I needed to be in Manhattan. Having lived in NYC for a number of years I am always a bit partial, when visiting for business, to staying close to where my meetings are. However, […] due to several conferences in town I stayed at the Hyatt in Union Square. Modern style, super clean rooms and friendly customer service that was happy and eager to help with any needs that arose. I will certainly seek out Hyatt USQ next time I'm in town and would encourage anyone seeking accomodations to do the same. Many thanks to the fine and friendly team at Hyatt USQ! Read moreGenuine Hotels.com guest review
"good location for accessing must see sights"
Very nice property with very friendly and helpful staff. A/C shut on and off continually which was annoying. Not carpeted so I could hear movement from room above. Room was however very nice for NYC size. Would definitely stay here again. Usually stay more mid town but really liked this location.Genuine Hotels.com guest review
"An amazing and welcoming hotel!"
The Hyatt Union Square was a great home away from home! My partner and I traveled to NYC to see three shows during the July 25-28, 2014 weekend. In December 2013, we stayed in the heart of the city where we could walk to Radio City Music Hall and other hot spots. However, this trip we wanted to stay closer to Greenwich Village and found this gem of […] a hotel. The team of employees at this hotel was welcoming, fun, and professional. The location was close to subway stops and cabs were a snap to get for a quick ride to the sites. We walked to some great restaurants and sandwich and coffee shops around the hotel near Union Square. A quick cab ride to the NYU and Washington Square area delivered some relaxing walks and fun eating places. We even walked from the hotel to the historic Stonewall Inn where the GLBT civil rights movement began in 1969. Thanks to Tenzing (assistant manager) for the professional and caring service in our room upgrade! I also forgot my iPhone charger in the room and the Housekeeping manager mailed it to my home in Florida. Amazing service at an incredible Hyatt Hotel in NYC and we will visit and stay at this hotel again in the future. Read moreGenuine Hotels.com guest review
"Modern Boutique Hotel Experience from a Chain"
Planned a last-minute day-trip to NYC and very much enjoyed our stay. Great location, nice facility, charming staff.Genuine Expedia guest review
I had a excellent experience. Friendly staff, excellent facilities, good lounge bar.Genuine Expedia guest review
"Great staff, great location"
I've stayed in very, very many NYC hotels but if I have a choice I now choose the Hyatt Union Square. First, it's in a great spot with the N,Q and L lines less than a block away. Second, the hotel staff is very nice and the hotel is very modern. The rooms are a touch larger than most I've stayed in in Manhattan and much more up to date. The little touches […] were great. For instance, by the door and by both sides of the bed is a master switch that turns off all lights in the room save for one nightlight which you can set the luminosity on. Read moreGenuine Expedia guest review
"A Perfect Refuge Right in the City!"
I loved my time at the Hyatt - we are from Brooklyn and just got married at City Hall and came here for a StayCation in NYC. Not only was the location stellar - right in Union Square! - but the room (mine was on the 10th floor) was very clean and comfy with a cool NYC view of surrounding water-towers (VERY NY!) -- but the best thing was the staff at […] the front desk and beyond. Full of warmth and heart with a willingness to make you the most comfortable you can be. Special props to Victor Marrero at the front desk who took such good care of us! AND -- they have cool beach cruisers they let you have for free, including a helmet -- the best way to get around NYC! Couldn't recommend it more! Read moreGenuine Hotels.com guest review
"Small room but well laid out"
nice location near union Square, horrible bar experience and lack of follow up with management hurt this rating.Genuine Expedia guest review
Great Union Square hotel. Good sized rooms, especially the studios. Clean, elegant with a great staff. Always wonderful.Genuine Expedia guest review
"Comfortable bed, I wanted to steal the pillows!"
Very modern, boutique style hotel. Smaller rooms than what I'm used to, but well designed to take advantage of space. All lighting accessible from bed. Tons of outlets!! Quiet, comfortable and friendly :-) I usually expect pretentious staff in boutique hotels, pleasantly surprised. We enjoyed each of the restaurants and the bar, food was fresh, delicious […] and innovative. Proximity to the younger part of Manhattan was fun and interesting to explore. Easy access to subway to visit other parts. I usually stay at the Waldorf, the views weren't as nice, but the relaxed friendliness and crisp cleanliness has won me over. Hyatt, your staff is the best! Read moreGenuine Expedia guest review
Very comfortable, had all the amenities I needed.Genuine Hotels.com guest review
This is hands down one of the best places to stay in NYC. The staff is incredibly friendly and helpful, the rooms are clean, the cleaning service prompt and the hotel rooms are extremely well appointed. I will definitely stay here again and plan to make it my go-to hotel in NYC!Genuine Hotels.com guest review
Small rooms. Clean. Great location. Nice people. Nothing extraordinary.Genuine Expedia guest review
"Location was great"
A family member lives nearby, walked the HighLine park and had a fabulous dinner at a cafe near Union Square, all walkable and lovely on a summer Saturday in New York. Especially unexpected was an eleven am checkin, which made the remainder of the day so much easier. All the staff were extremely helpful with bags, address checks, and early Sunday morning […] taxi hailing. Atmosphere energetic and friendly. We had stayed here last fall, and chose the same hotel because of a very pleasant experience at that time. We will definitely stay here again. Our room of course was small but had everything we needed, including a coffeemaker. Valet parking makes it easy if you're driving, which we did. Read moreGenuine Expedia guest review
"Hyatt Union Square"
I've been living in the city for a while, but wanted to surprise my husband with booking us a room, and making it feel like a mini vacation. Everything was beyond amazing. Besides the hotel restaurant and lounge we had variety of options outside of it, too.Genuine Hotels.com guest review
"Loved the neighborhood!"
Really enjoyed the area of Union Square. Lots of things to do. Lovely parks. The only thing I wish was better was the mattress. A bit hard for my tasted. Wonderful staff.Genuine Expedia guest review
GREAT HOTEL! GREAT PRICE FOR NYC! EXCELLENT STAFF! THIS WAS OUR SECOND STAY AT THIS HOTEL IN 2 MONTHS AND HAS QUICKLY BECOME OUR FAVORITE IN THE CITY! GREAT LOCATION! NICE SIZE ROOMS! WOULD HIGHLY RECOMMEND!Genuine Hotels.com guest review
The stay was fine and it's a great location near my office. I had stayed at this hotel a few times already. However, I'll not stay here for business any more via booking on line. I had a urgent topic and need to return a day earlier. I advised the hotel staff at the time of check in that I might stay one night instead of two. The next day when I was […] checking out, I was told the I already paid the full two days. The staff spoke to the front desk manager. The manager told me the hotel credited the me. I'm all taking care of and I only need to follow up with hotel.com for refund. I completely trusted it. However, in the evening, I received email from hotel asking how is my stay and copied whole management team. I found it's strange as why sending me an email to tell me that I was check ing out the next day. I called the front desk, the manager didn't take the call and didn't return my calls. Read moreGenuine Hotels.com guest review
"A true gem in the middle of it all"
The location of the Hyatt Union Square is only outdone by the classy service and attention to details. All within the staff were courteous and extremely helpful. Upon entering and exiting the building, you were immediately asked by everyone in the lobby if anything was needed. We really felt at home and would not hesitate to recommend hotel to friends […] and colleagues. Read moreGenuine Hotels.com guest review
The rooms are quiet a little pricy like all NYC hotelsGenuine Hotels.com guest review
"Will never stay here again"
I was kicked out of the hotel the first night because they over booked the hotelGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )