All hotels in New York, New York, United States of America
1 room, 2 adults
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4.5 / 5Excellent

Score breakdown (from 354 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.5
  • Comfort
    4.4
  • Condition
    4.6
  • Neighborhood
    4.7
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4.0 / 5Excellent
"Union Square Hyatt"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The staff at the hotel was incredibly personable and helpful. The location was great. The room was rather small and the bathroom was terribly dark with little room to put things. The room rate was quite high. I guess we picked a prime weekend with NYU graduation and Memorial Day, and it is New York!
Genuine Hotels.com guest review
3 night trip with friends May 21, 2015
Michelle
US
4.0 / 5Excellent
"Nice stay at Union Square"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location. Worked well and room was comfortable.
Genuine Hotels.com guest review
4 night family trip May 6, 2015
Ronald
US
3.0 / 5Good
"not worth it"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Not worth the money. Over $400 a night and I had to call down for a roll of toilet paper (only had less than a quarter on the roll and no backup in room).
Genuine Hotels.com guest review
1 night family trip May 4, 2015
Ellen
US
3.0 / 5Good
"A pleasant night"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room was comfortable (great bed) and had all the amenities expected. No bathtub, unfortunately. We had the urban studio on a high floor and there was no separation between the shower/sink facilities and the room itself. There was a sliding door for the self-contained lavatory. The hotel tried to charge us dinner that we did not have there, but other than that, it was fine for a stopover in the city.
Genuine Hotels.com guest review
1 night romance trip Apr 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Third time's still a charm"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was our third time staying at Hyatt Union Square. Love the location, the staff, the room and the breakfast is to die for!
Genuine Hotels.com guest review
3 night family trip Apr 10, 2015
A Traveler
US
5.0 / 5Outstanding
"NYU locale"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect location for visiting NYU. Very nice hotel for a reasonable price.
Genuine Hotels.com guest review
2 night family trip Mar 26, 2015
Frank
US
5.0 / 5Outstanding
"A Very Pleasant Surprise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Usually stay at another Hotel in Union Sq area that has gotten way overpriced for what it offers. Took a chance on the Hyatt and WOW, will be a repeat customer. A small hotel, which can be a " Good " thing. Very clean...very friendly staff....who at least on my stay were efficient. Small room ( urban studio) however very thoughtfully designed not to feel cramped. You may not have all amenities in room; but you can " borrow or buy" what you need..like lighted mirrors, phone chargers etc. Clever idea to reduce clutter. VERY good room service meals at good price. On time. Location great. What more can I say !!
Genuine Hotels.com guest review
2 night trip Mar 21, 2015
kathryn
US
5.0 / 5Outstanding
"weekend trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Ideal location near Union Square, West Village and great dining. Nice lounge and hotel restaurant also. Look forward to staying here again
Genuine Hotels.com guest review
3 night romance trip Mar 19, 2015
Lee
US
5.0 / 5Outstanding
"Great Location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice rooms, close to subways, perfect for business or vacation.
Genuine Hotels.com guest review
1 night business trip Mar 8, 2015
CHRISTIAN
US
5.0 / 5Outstanding
"February: Cold weather in NYC"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Small room, expected. Courtyard room requested - no view, expected, VERY quiet in NYC! Really Glad about this low noise level! Convenient to subway(5 line hub). Walk to many restaurant, shopping, easy to subway to museums/Broadway show. Bed very comfortable. Staff very friendly. Would give 3 plus stars. Would gladly stay again. Good deal on room @ $220/night. Staid only 2 days
Genuine Hotels.com guest review
2 night romance trip Feb 26, 2015
Daniel
US
4.0 / 5Excellent
"comfortable, clean room, but loud doors"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed for a long weekend with the girlfriend. Great neighborhood, convenient for walking all over town. Room was super clean, modern, and comfortable. Staff were attentive and friendly. The only complaint was that the room doors were extremely loud, and we started hearing them open and close all over our floor around 8am every day.
Genuine Hotels.com guest review
3 night romance trip Feb 27, 2015
Richard
US
4.0 / 5Excellent
"Good choice at mid-to-high price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Good location in the heart of Union Square. Rooms are a tad on the pricey side, but it's brand new and very well done.
Genuine Expedia guest review
Other trip Feb 24, 2015
Andrew
US
4.0 / 5Excellent
"Comfortable and modern style near Union Square"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
After a late evening arrival, I headed for the bar "Singl" for a light dinner. Very good burger, nice atmosphere, and good conversation with a few locals who were at the bar. My room was very small but very modern and comfortable. I would definitely go back to this hotel the next time I need to be near Union Square.
Genuine Hotels.com guest review
1 night business trip Feb 16, 2015
Michael
US
5.0 / 5Outstanding
"Birthday Hotel Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great New hotel and Great location
Genuine Hotels.com guest review
1 night trip with friends Feb 7, 2015
A Traveler
US
5.0 / 5Outstanding
"We'll be back"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Highly recommend. Super clean room; most comfortable hotel bed I've stayed in in the U.S. Great location-within walking distance of a Union Square and numerous restaurants.
Genuine Expedia guest review
Other trip Feb 14, 2015
Chris
US
5.0 / 5Outstanding
"Hyatt Union Square"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Room was somewhat small but the cleanliness and shower made up for the size.
Genuine Hotels.com guest review
1 night family trip Feb 7, 2015
Michael G
US
5.0 / 5Outstanding
"Wow!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Super clean. Great location. Staff was wonderful. I'm not usually impressed by New York City hotel rooms I was very impressed by this one
Genuine Expedia guest review
Other trip Feb 10, 2015
RJ
US
5.0 / 5Outstanding
"great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
great location, individualized staff who are very kind and have personality: no mechanical 'what can i do for you" excellent room service food, fantastic coffee, too. great stay and glad i could stay there.
Genuine Expedia guest review
Other trip Feb 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved this hotel. It had the vibe you'd expect for downtown. I spent the first three days of my trip at the Eastside Marriott which probably made the Hyatt Union Square seem even better by comparison. The Hyatt is in a great location, only a block from the subway, walking distance to Public Theater, etc. The gym is ok for a hotel, but if you want a real work out beyond treadmills and a few machines you'll have to go to a real gym.
Genuine Hotels.com guest review
2 night business trip Jan 23, 2015
James
US
5.0 / 5Outstanding
"Very happy at the Union Square Hyatt :)"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My first review...felt the need. How else would we decide when going to a big city like NYC? Can't say enough about how comfy my daughter and I were during our six night stay. Clean, cozy, and the staff was nothing but friendly and helpful. I thought the price was really good too. I would return in a heartbeat next time I go back :).
Genuine Hotels.com guest review
6 night family trip Jan 19, 2015
elizabeth
US
5.0 / 5Outstanding
"+"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great hotel in a convenient neighborhood. Rooms are a little small ... but that's New York.
Genuine Hotels.com guest review
3 night business trip Jan 22, 2015
Gregory
US
4.0 / 5Excellent
"Great location, great service. All around fun!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Weekend away. Great hotel - may be our new favorite hotel! The room was not large but designed with all the amenities needed and with beautiful hardwood floors. Beds a bit hard. Cleaning service for the room was less than adequate (didn't clean trash off of table or refill coffee maker supplies). They serviced the room the first night and left cookies, but not the case for the second night. The service was amazing. The team at the front desk was always smiling and so helpful. Victor is the best! The location is also great.
Genuine Hotels.com guest review
2 night family trip Jan 23, 2015
Rhonda L
US
5.0 / 5Outstanding
"Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Room was a little tight but that was to be expected. We had a nice stay. Didn't use the room much but it was good for what we needed it for. Sleeping!
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Vincent
US
5.0 / 5Outstanding
"Hyatt Union Square"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great stay for the price. Excellent location, and the rooms, while on the small side, were well appointed, clean, and comfortable. The restaurant was great, and the spirit selection in the bar was second to none. Highly recommended.
Genuine Hotels.com guest review
3 night business trip Jan 18, 2015
Joshua
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Only gave 4 stars because internet is only free in the lobby. There is a $10/day charge in the room. For the prices of the rooms, Internet should be included
Genuine Expedia guest review
Other trip Jan 19, 2015
tanya
US
4.0 / 5Excellent
"Nice hotel in the heart of Union Square"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I stayed at the Hyatt with my best friend. We shared a room and the service/cleaniness was great. However we had a bad experience one night. My friend was showering and put the music kind of loud in the room. Understandibly the neighbors were annoyed, but that didn't give the right for a staff member to come in the room without our notice (while my friend was showering), turn off the music, and get out (I was out while that happened). We felt like it was a huge breach of our privacy. They could have called us later on to discuss the matter with us, without resorting to such disrespectful means. Other than that, the experience, food, and ambiance was great. I would definitely recommend it!
Genuine Expedia guest review
Other trip Jan 17, 2015
Raya
US
4.0 / 5Excellent
"Cold but nice NYC weekend stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is very nice and the room is a decent size for NYC. Robert, the concierge, is very helpful and sweet. He assisted us w/ getting tickets for our first night. The whole staff within the lobby area is very nice & welcoming. The only complaint we have is the the room bathroom design. The sink faucet barely has clearance to get your hands under the spout and there's no place to hang your travel bag or hand towel. Just not well planned. We weren't that impressed with the staff at the bar off the lobby - slow & inattentive and the bar wasn't full. We didn't bother stopping our 2nd night. We did lunch at the restaurant off the lobby and that was a delight - delicious & great service. We had to be quick and the waiter was excellent in his suggestions on what to eat (I had the fish special & my husband had their burger off the menu - both perfect portions & taste.) and he got us out in time for my husband to do a conference call before we started our fun. We'd stay there again ... just not do a nightcap in the bar!
Genuine Expedia guest review
Other trip Jan 17, 2015
Deb
US
4.0 / 5Excellent
"Perfect place to stay for business trip"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Front desk staff was very helpful
Genuine Hotels.com guest review
2 night business trip Jan 11, 2015
Amanda
US
5.0 / 5Outstanding
"The warmest weekend in January!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
From the minute we arrived it could not have been nicer, from the gentleman who greeted us at the door, the staff at the front desk, hotel restaurant,gym,etc. we will definitely return and recommend to our friends!
Genuine Hotels.com guest review
1 night romance trip Jan 10, 2015
Susan
US
5.0 / 5Outstanding
"Great Hotel in a great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
very short stay but very productive with a lot of help of the location
Genuine Hotels.com guest review
3 night business trip Jan 8, 2015
Yaron
US
5.0 / 5Outstanding
"Very nice hotel in an area where there aren't many"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff from doorman to front desk were all very nice. The room & bathroom were perfectly clean & comfortable. A little disappointed the garage wasn't discounted.
Genuine Expedia guest review
Other trip Jan 12, 2015
andrea
US
5.0 / 5Outstanding
"Great find!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
New(ish) hotel with great location. Staff was excellent, room clean and very modernly appointed. Hard to beat this place without spending twice as much. Cheers Hyatt.
Genuine Hotels.com guest review
2 night business trip Jan 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Holiday with style in the heart of The Big Apple!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel's a perfect hq for your stay in the Big Apple. The Village & LES in just a walk away. A special mention to the great & confy bed - just perfect after a long night in town!
Genuine Hotels.com guest review
5 night trip Dec 30, 2014
A Traveler
US
4.0 / 5Excellent
"NYC"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I was in New York City for 2 days only but had a great experience at the Hyatt Union Square. Very nice staff, was able to accommodate all my needs. Great value for money and 1 block to the train.
Genuine Expedia guest review
Other trip Jan 5, 2015
Dave
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was not very friendly initially. Rooms were not accessible by stairwell for people who aren't comfortable with elevators.
Genuine Expedia guest review
Other trip Jan 3, 2015
A Traveler
US
4.0 / 5Excellent
"Would definitely stay again!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
My only complaint was the hot water went out for several hours during my stay.
Genuine Hotels.com guest review
3 night romance trip Dec 26, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Well located, staff very efficient and rooms are nice i recommend it
Genuine Expedia guest review
Other trip Jan 2, 2015
Caroline
US
2.0 / 5Fair
"Much better hotels at this price point"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I have stayed at a couple of dozen hotels in the NYC area, and have found most of them to be perfectly fine but nothing special. Compared to most hotels at this price point, the Hyatt is disappointing. While the location is nice, the rooms are cramped, even by New York standards, and the lighting in the room is terrible. We were also frustrated to learn when we arrived around 4:30 in the afternoon that our room was not ready. We were offered a late check out the next day at 2pm, but we were locked out of our room at 11am the next day. The check out and check in process was slow. And we saw NYC police entering the hotel both days we were there, which I found unnerving.
Genuine Expedia guest review
Other trip Dec 31, 2014
A Traveler
US
4.0 / 5Excellent
"Very nice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Was given wrong room numbe at check in and didn't have hot water the next morning... Hotel bar and restaurant closed before 11pm on a Saturday night but other than that the room was beautiful, small but new and very nice, all we needed... And restaurant breakfast was super pricey but delicious!
Genuine Hotels.com guest review
1 night romance trip Dec 27, 2014
A Traveler
US
4.0 / 5Excellent
"Noce hotel for a couple of nights"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
As usual, any additional service at Hayatt is expensive, but if you are looking for a convienient place to stay in the center of manhattan for a night or two, the hotel is good.
Genuine Expedia guest review
Other trip Dec 28, 2014
Misha
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel. Great well trained staff. Great service
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Clean and modern hotel on Union Square"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a very positive experience at this hotel. Reception was friendly and professional. The room was clean, modern and very cleverly designed. We left an expensive piece of jewelry in the room at check out, and were delighted when it was recovered and returned. That's extraordinary.
Genuine Expedia guest review
Other trip Dec 26, 2014
Dave
US
5.0 / 5Outstanding
"Close to Webster Hall"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We walked into the hotel and the band we were there to see was playing on the radio or cd changer in the lobby. They were quick to chek us in and to valet park the car. We went up to the room and requested some ice and someone brought it up also very quickly. The room was comfortable and modern with different textures used. The room had wood floors but there was a small rug on each side of the bed. We walked to a New York pizza restaurant and then to Webster Hall to see a show.
Genuine Expedia guest review
Other trip Dec 21, 2014
Doe
US
5.0 / 5Outstanding
"A great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A great weekend in a wonderful hotel. Perfectly located and a great room with great service.
Genuine Hotels.com guest review
1 night family trip Dec 12, 2014
Donald
US
5.0 / 5Outstanding
"Week-end stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
warm cozy reception, easy check in and very accommodating staff
Genuine Hotels.com guest review
1 night trip Dec 6, 2014
Sylvia
US
5.0 / 5Outstanding
"Outstanding!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were blown away by how delightful this hotel is. It's a beautiful hotel and the service is outstanding. Not to mention the extremely comfortable bed, the great shower along with it's wonderful toiletries, the lighting in the room, and the location in the city. We were very happy with our stay and will most certainly stay again.
Genuine Hotels.com guest review
1 night romance trip Nov 25, 2014
Julie
US
3.0 / 5Good
"Nice but noisy"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice hotel - but elevator noise kept waking me up.
Genuine Hotels.com guest review
1 night family trip Nov 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Amazing!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful, front desk staff was amazing. Very pleasant and helpful!
Genuine Hotels.com guest review
2 night family trip Nov 20, 2014
Natalie
US
3.0 / 5Good
"small room , questionable service"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Very small room. no place to store clothes. No doorman. No one to hail a cab, waited 1 hour to get towels that were not in our room
Genuine Expedia guest review
Other trip Nov 24, 2014
Brian
US
5.0 / 5Outstanding
"Great Location, great hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Located just off of Union Square. Many major subway lines only a block away - therefore, easy access to most of NY. Great shopping and dining within easy walking distance. Staff was very helpful, room was beautiful. A little on the pricey side. Any hotel room that costs that much should at the very least give you free wi-fi in you room - I hate it when I feel like I am getting nickel and dimed.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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