Rooms were very small but wonderfully designed. Chic and personal hotel. Staff very attentive.Genuine Hotels.com guest review
Response by Hyatt Union Square New York Hi Mary, Thank you for staying with us! We pride ourselves on providing the most excellent service to our guests, so we are happy to hear that our hosts made your stay as enjoyable as possible. We would love to see you at the hotel again soon.
"New Years eve to New years day"
The hotel is outstanding. 100 times better than same one by grand central.Staff was attentive and ready to help, Serve drinks and food.Clean and well maintained.Genuine Hotels.com guest review
"Nice hotel right in the city"
Hotel was nice..it was clean and right in the city so you could easily walk everywhere. There are a lot of restaurants and bars nearby. The valet parking is close to $70 for a night though so if you're looking to save money I suggest you park at the random parking garages which are everywhere. Most of them are about $40 overnight. And it's about a couple […] minutes walk to the hotel. The only bad thing about our room was that the sink was a little clogged. Overall, it's def one of the nicest cheapest hotels in the heart of the city. Read moreGenuine Expedia guest review
Response by Hyatt Union Square New York Hello, Thank you for staying with us and for your review of our hotel. We are glad that you got to experience some of the great dining options that are in our area! We apologize that you had a bad experience with your sink and we will make sure that our engineering team attends to the issue.
Great King sized bed and amazing bathroom! Fairly clean and the staff is attentive and polite.Genuine Hotels.com guest review
"Amenities of a large hotel, charm of a boutique"
I loved my stay at the Union Square Hyatt. The staff was so friendly and helpful, and the room was comfortable and very modern. There were some minor glitches with the elevator, but otherwise the stay was absolutely perfect. The neighborhood can't be beat - easy access to Union Square, Gramercy, the East Village, and a short walk or subway ride to lower […] or upper Manhattan. I will absolutely return! Read moreGenuine Hotels.com guest review
"Great place to stay in a convenient location."
A ONE PLACE TO STAY. EMPLOYEES VERY PLEASANT AND HELPFULGenuine Hotels.com guest review
It was the best NYC hotel that I've stayed in and I have traveled to NYC a lot. Everything was very nice!Genuine Hotels.com guest review
"Good hotel depending on price"
The Hyatt Union Square is a very nice smallish hotel in a great location. Its price goes up and down wildly from one week to the next. For $200=275, it's a bit nicer than the chains in Chelsea. At the $400 plus rates they often charge, it's ridiculous.Genuine Hotels.com guest review
"new hotel at Union Square."
Staff was friendly and helpful. Excellent restaurant and bar. Excellent workout facilityGenuine Expedia guest review
We had a great time.Genuine Hotels.com guest review
The staff made us feel like family - and I have stayed at a lot of hotels. I would book here again without any hesitation.Genuine Hotels.com guest review
"Beautiful hotel in Union Square."
We go to union square all the time. This is a lovely hotel with ultra comfy rooms beds and showers. Interesting decor. Decent restaurants and in the heart of a fun interesting area. If you are looking to stay somewhere new in New York, you won't regret this hotel.Genuine Expedia guest review
Inexperienced very young people at the front desk (nothing against young people) but they lack proper manners and training to treat customers well. No internet included after paying 400+ dollars per night? No daily turndown service unless specifically requested by phone they don't change your sheets. Extremely expensive (3x times) black car service […] to the airports. The hotel is Ina great shape, great location but service isn't good at all. Read moreGenuine Hotels.com guest review
"Overnight in Union Sq"
Great location and fun hotel. Captures the feeling of the surroundings.. professional but not corporate. Friendly service. Not your father's Hyatt.Genuine Hotels.com guest review
excellent hotel for business meeting..superb fitness facility, good locationGenuine Hotels.com guest review
"Union Square Respite"
The Union Square Hyatt is a surprisingly quiet enclave right off of Union Square. The rooms are compact but workable with nice amenities and a good level of comfort. The staff tries hard to please but there is a sense that this is a new hotel and they haven't found their bearings yet. But they're on their way. Nice spot, great location.Genuine Expedia guest review
"Great location, up to date and cool, good value"
Had to stay downtown for the night. Booking was a breeze from the iPhone app. Room was modern bright and up to date (facing street - don't know how the "courtyard" rooms are.) All the necessary sockets, good HD. Public spaces are also nice and comfy - a bar and restaurant I may actually have walked into off the street. For the NoHo location right by […] Union Square you can't beat this one for value. Read moreGenuine Expedia guest review
"A wonderful hotel"
Small room perfectly laid out Very comfortableGenuine Hotels.com guest review
"Wonderful customer service"
We had a birthday celebration planned for New York, and chose this Hyatt because of its great location and reasonable price ($296 per room total). Only one room was ready at check in, so we gave it to my sister, the birthday person. She later received a complimentary plate of pound cake and fresh fruit. Our short wait in the lobby and adjoining bar […] was pleasant, and the staff were very solicitous and friendly throughout our stay. They offered concierge services for dinner reservations, which we did not require, but we appreciated their efforts to please. The decor is very up to date, colorful, with abstract design and unusual lighting and sculpture. We were no doubt at the upper end of the age demographic of guests, which did not affect the hotel staff's treatment of us. Rooms of course are small, with a slightly open effect for the bath, which is why I didn't give an across the board score of fives. We recommend the hotel highly. Read moreGenuine Expedia guest review
"Very nice Union Square hotel."
This basically new hotel is in a great location, with a nice lobby/lounge area, and very helpful, pleasant staff. The room itself was comfortable too, if a bit small, but this is NYC after all. I'd definitely stay here again.Genuine Expedia guest review
Great staff. Very clean and attractive room. The restaurant attached to the hotel was a bit pricey but there are plenty of affordable eateries within a short walking distance. Very close to the continuing education building of NYU which was the reason for the stay.Genuine Hotels.com guest review
"Business Stay NYC - Union Square"
Outstanding. The fantastic staff made a business stay enjoyable. The front desk personnel were the most qualified, helpful group I have encountered anywhere. I did not know about this hotel until I had to stay in the Union Square area. Although not the most accessible spot in NYC, the staff made the stay fantastic - I would have stayed longer but for […] work commitments! Read moreGenuine Hotels.com guest review
"Overnight to NYC"
Needed a convenient hotel room for a good price for a quick trip into the city. This hotel is just one block off Union Square, one block to a major subway stop. It is brand new, easy to find, spotless with a great staff. We checked in early with no expectation of getting our room but they had one ready. Rooms are small (typical NYC) but well designed […] and very comfortable and quiet. Did not eat in the restaurants or use the gym, so cannot comment on those. But you are right in the middle of it. Will definitely stay here again. Read moreGenuine Hotels.com guest review
"Awesome hotel and a really amazingly low price!"
I loved this hotel - and look forward to going back with my husband. It was my first stay and relative to NYC, the price was so low that I was wondering if I'd be disappointed but everything from the super-friendly, super-speedy check-in to the really modern & fabulous room to the amazing gym so exceeded my expectations that I can't wait to go back. […] Also, the neighborhood is really fun and exciting! Read moreGenuine Hotels.com guest review
It's a great hotel with extraordinary service.Genuine Hotels.com guest review
"A decent boutique hotel for NYU"
A decent boutique hotel. convenient to NYU. overall friendly staff, eager to please. restaurant a bit too cutesy and impractical. health club good. room A/C and street noise both pretty loud. Design of room is fun and overall good except for reading lights. I guess no one reads anymore. Would stay here again, overall liked it. Note: pray there is no […] night street construction! Read moreGenuine Hotels.com guest review
"Close enough to visit my child in college"
Super friendly staff..Absolutely awesome!Genuine Hotels.com guest review
"Nice Hotel in Union Square"
This is a great Hotel. I highly recommend it. From the Bartender to the Valet, the service was outstanding. The room was awesome. Not much of a view, but a great Hotel!Genuine Expedia guest review
"Modern Classy NYC Hotel, Restaurant and Club"
We Stayed here for a long weekend in Oct 2013. Classy rooms but on the small side like most NYC rooms. Staff excelent. Club had live music Friday & Saturday night and Sunday during brunch. Hotel restaurant was upscale and had good service. Good Location near lower 5th Ave shopping and Union Square which has local farmer's market and other vendors on […] weekends. Read moreGenuine Expedia guest review
"Ideal New York City hotel"
Centrally located so that you can walk to many places in Manhattan, this hotel is highly recommended. Modern, hip décor in the lobby and rooms, caring staff, brand new fitness center, restaurants of all types nearby--this hotel provides an ideal New York experience.Genuine Expedia guest review
"Great use of space"
The rooms are small but the efficient use of space is amazing. The location is great. The one thing to be aware of is that the design is very Asian influenced and the bathroom area is open to the room so there is no way for one person to sleep if the other is using the bathroom. We enjoyed it and will stay there again. You cannot beat the location.Genuine Hotels.com guest review
"Hotel ok, restaurant A+"
Restaurant way above average breakfast and dinner...very happening and very well run. Half hotel staff amazing, half couldn't care less. Couldn't even get pressing service for pants unless you give all day...they send out. I asked at 3pm to just have pants pressed...no chance.Genuine Hotels.com guest review
I stayed at the Hyatt Union Square for 6 nights and had a wonderful experience. The staff is young and extremely friendly and helpful. The rooms were small(as most rooms in New York) but very well designed. The hotel was in a perfect location for me, convenient to everything. I will definitely be back!Genuine Expedia guest review
Had a great stay and the Staff was very attentative.Breakfast was expensive.Genuine Hotels.com guest review
Great stay... however, I was told the bar was open until 1am, and was closed around 10:30 due to lack of people... I think someone on staff should have simply been around to just pour wine.Genuine Hotels.com guest review
"So comfortable and welcoming"
On short notice got an excellent rate and a comfortable King room (if Japanese-tiny and efficient use of space predominant). A little too futuristic in its gadgets, light switches, and dim lighting, but shower, bathroom amenities, and interior room all great. Quiet and restful and excellent value, great location.Genuine Hotels.com guest review
"Great hotel, felt clean, clost to Umion Square"
Most comfortable hotel bed I ever slept on, even I was amazed. My wife is a clean freak, and even she felt good about the stay. Very trendy, but relaxed atmosphere.Genuine Expedia guest review
"Great hotel but ..."
This is a beautiful new hotel. One of my favorites in NYC. Check-in took about 30 minutes because their system was down. But the hotel generously gave me a delicious wine, cheese and honey plate. Also one of the two elevators was also not working for a while. This will be a perfect hotel once these issues are resolved.Genuine Hotels.com guest review
We were visiting our daughter who recently moved to NYC. We will definitely stay at this Hyatt for future visits. The room, the staff, everything was very nice!Genuine Hotels.com guest review
"Hotel chain rediscovers itself a boutique hotel."
Wonderful! My room was 804. Corner room 8th floor. Small but very well positioned overlooking "courtyard" the courtyard is too small to appreciate 8 stories above, but what courtyard means, is that you are facing the sides of a what looks like a commercial place which is quiet in evening and night. Bathroom is small, shower is well designed and glass […] doored. Toilet area can be closed off from bath via wood panel door slide in. Breakfast in bed was expensive! $36 for granola, coffee and a banana... But staff is wonderful and got me cabs even at switchover time. Read moreGenuine Hotels.com guest review
"close to office"
very pretty and close to cool barsGenuine Hotels.com guest review
"Great place to stay while in Lower Manhattan"
Great hotel. Service was excellent. Since I was celebrating my birthday that weekend, they gave us a complimentary bottle of wine. Have no complaints. You pay for what you get in hotels in NYC. Close to trains. Walking distance or short cab ride to all the best spots in NYC. If you get there past 6 pm on a Saturday parking is free after that till S […] unday. Read moreGenuine Hotels.com guest review
Loved it! The hotel was staffed with friendly people who went out of their way to make my stay a nice one.Genuine Hotels.com guest review
"Well located hotel"
The hotel provided wonderful access for walking lower Manhattan.Genuine Expedia guest review
I had a conference meeting and celebrated my girlfriends 21st birthday here. All around in my experience with hotels it was great. However the price couldve been better.Genuine Hotels.com guest review
"Weekend in the City"
The Hyatt Union Square was a lovely hotel located within walking distance of many of Manhattan's fantastic neighborhoods, including Soho, the East Village, and more. The hotel staff were incredibly friendly and helpful, and made our weekend stay in New York a delight.Genuine Expedia guest review
"Great hotel steps from Union Square"
I had a great experience here. The hotel is right at Union Square, a perfect location to access awesome downtown Manhattan. I arrived about an hour and a half before check in, and while my king Urbane room wasn't ready, they offered a lesser room that was if I wanted to check in immediately. I opted to leave my bag, head out for lunch, and wait for […] my room. I'm glad I did; it was beautiful, modern, clean, and had a great view of the city. Read moreGenuine Expedia guest review
"Things aren't always the way they seem"
Do they smile? Yes, most certainly. Dressed well? Yes, sure. Do they say the "right" things? Yes. What happens when there is an issue? Nothing. The concern about this property is that it looks good, sounds good, but when push comes to shove, count of the fact they will NOT be there to be responsible for their failings. If that works for you, when there […] are many other choices, stay here. There was a thirty-six hour malfunction of the elevators leaving one to climb the stairs. The issue is in the response from the property's management.... "It's not our fault".... Who is responsible then? Us, the consumer, that's what happened during a stay late August 2013. Buyer be aware. Hundreds of us were left on our own, management stating, "it's not our fault".... Read moreGenuine Hotels.com guest review
"Perfect oasis in wonderful location"
Very welcoming staff, lovely room, great location close to everything and perfect boutique size.Genuine Expedia guest review
"nice and new"
excellent property to stay at, in new condition, staff was very pleasant and helpful, hotel is near transportation and very accessible for anything in ManhattanGenuine Expedia guest review
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