Great Union Square hotel. Good sized rooms, especially the studios. Clean, elegant with a great staff. Always wonderful.Genuine Expedia guest review
"Comfortable bed, I wanted to steal the pillows!"
Very modern, boutique style hotel. Smaller rooms than what I'm used to, but well designed to take advantage of space. All lighting accessible from bed. Tons of outlets!! Quiet, comfortable and friendly :-) I usually expect pretentious staff in boutique hotels, pleasantly surprised. We enjoyed each of the restaurants and the bar, food was fresh, delicious […] and innovative. Proximity to the younger part of Manhattan was fun and interesting to explore. Easy access to subway to visit other parts. I usually stay at the Waldorf, the views weren't as nice, but the relaxed friendliness and crisp cleanliness has won me over. Hyatt, your staff is the best! Read moreGenuine Expedia guest review
Very comfortable, had all the amenities I needed.Genuine Hotels.com guest review
This is hands down one of the best places to stay in NYC. The staff is incredibly friendly and helpful, the rooms are clean, the cleaning service prompt and the hotel rooms are extremely well appointed. I will definitely stay here again and plan to make it my go-to hotel in NYC!Genuine Hotels.com guest review
Small rooms. Clean. Great location. Nice people. Nothing extraordinary.Genuine Expedia guest review
"Location was great"
A family member lives nearby, walked the HighLine park and had a fabulous dinner at a cafe near Union Square, all walkable and lovely on a summer Saturday in New York. Especially unexpected was an eleven am checkin, which made the remainder of the day so much easier. All the staff were extremely helpful with bags, address checks, and early Sunday morning […] taxi hailing. Atmosphere energetic and friendly. We had stayed here last fall, and chose the same hotel because of a very pleasant experience at that time. We will definitely stay here again. Our room of course was small but had everything we needed, including a coffeemaker. Valet parking makes it easy if you're driving, which we did. Read moreGenuine Expedia guest review
"Hyatt Union Square"
I've been living in the city for a while, but wanted to surprise my husband with booking us a room, and making it feel like a mini vacation. Everything was beyond amazing. Besides the hotel restaurant and lounge we had variety of options outside of it, too.Genuine Hotels.com guest review
"Loved the neighborhood!"
Really enjoyed the area of Union Square. Lots of things to do. Lovely parks. The only thing I wish was better was the mattress. A bit hard for my tasted. Wonderful staff.Genuine Expedia guest review
GREAT HOTEL! GREAT PRICE FOR NYC! EXCELLENT STAFF! THIS WAS OUR SECOND STAY AT THIS HOTEL IN 2 MONTHS AND HAS QUICKLY BECOME OUR FAVORITE IN THE CITY! GREAT LOCATION! NICE SIZE ROOMS! WOULD HIGHLY RECOMMEND!Genuine Hotels.com guest review
The stay was fine and it's a great location near my office. I had stayed at this hotel a few times already. However, I'll not stay here for business any more via booking on line. I had a urgent topic and need to return a day earlier. I advised the hotel staff at the time of check in that I might stay one night instead of two. The next day when I was […] checking out, I was told the I already paid the full two days. The staff spoke to the front desk manager. The manager told me the hotel credited the me. I'm all taking care of and I only need to follow up with hotel.com for refund. I completely trusted it. However, in the evening, I received email from hotel asking how is my stay and copied whole management team. I found it's strange as why sending me an email to tell me that I was check ing out the next day. I called the front desk, the manager didn't take the call and didn't return my calls. Read moreGenuine Hotels.com guest review
"A true gem in the middle of it all"
The location of the Hyatt Union Square is only outdone by the classy service and attention to details. All within the staff were courteous and extremely helpful. Upon entering and exiting the building, you were immediately asked by everyone in the lobby if anything was needed. We really felt at home and would not hesitate to recommend hotel to friends […] and colleagues. Read moreGenuine Hotels.com guest review
The rooms are quiet a little pricy like all NYC hotelsGenuine Hotels.com guest review
"Will never stay here again"
I was kicked out of the hotel the first night because they over booked the hotelGenuine Hotels.com guest review
Overall its a great place to stay in nyc. Good central location. Loved the service. Room was very clean. Price was reasonable for nyGenuine Hotels.com guest review
There are only 2 elevators and one was not working the entire stay and it was often a long wait.Genuine Expedia guest review
Great Hotel!!! I had one minor hiccup with the valet service. The hotel staff was great , very professional , and reliable. My room was very clean and comfortable. I would recommend this a friend and my next visit to New York I will be staying here.Genuine Expedia guest review
Beautiful hotel in a great location with an excellent staff!! They couldn't be anymore friendly and helpful!Genuine Hotels.com guest review
We were there for both business and leisure. The hotel and room are beautiful. The staff are friendly and very helpful. Location was perfect for us as family is in the East Village. Would DEFINATELY go back. One if the better finds in NYC and we are there often for both business and leisure. PS they told us it's only one year oldGenuine Hotels.com guest review
Good clean hotel. The rooms were nice, but somewhat small for the price. Good health club, clean and a nice variety of equipment.Genuine Hotels.com guest review
"Visit with my NYU son"
Good location for NYU visit. Founder's Hall is just down the street. Downstairs is refurbished Post Office for lobby, restaurant and bar with new hotel built behind. About a year old. Small room but well engineered. Spectacular bath and shower.Genuine Expedia guest review
"Nice & New"
Recently opened and in a good location to be positioned for easy access uptown or downtown while staying in NYC. Elevators pretty slow.Genuine Expedia guest review
"Great weekend trip"
I had a great stay. I was just in NYC for a weekend to see a show at the Irving Plaza (which is just a quick 2 1/2 blocks away). The check-in was quick and easy. The front desk staff were very friendly and helpful, and even remembered me by name and asked how the show was the next night. Any small items you forget they will provide (for example I forgot […] a hairbrush, called the front desk and they had one delivered to me at no cost in less than 10 minutes). The room itself was small, as expected in NYC, but well laid out and didn't feel small. I was impressed with how much was in a small space without it feeling crowded: desk and chair, king size bed, bedside tables, wardrobe with a safe, minibar, fridge, coffeemaker/tea things, etc. There was even a breakfast order door hanger so you could order breakfast to be delivered to the room without calling down. Speaking of, the breakfast was delicious and well worth the price. Overall, I would absolutely stay here again. Read moreGenuine Hotels.com guest review
"Would definitely go back"
I'm a veteran of NY hotels, and this is a great combo of new construction, not too big, great location, lovely service. Our room was not big but adequate, and facing 4th avenue it was very quiet. Gym was great.Genuine Hotels.com guest review
i'd say this hotel is beautifully decorated with nice amenities, comfortable bed, nice big shower (for the room with a King bed), black out curtains, cool tv system. It felt luxurious but contemporary. they will complementary provide almost anything you forgot to pack (toiletries, etc.). centrally located because it's right by union station. plenty […] of coffee and drink places in the area. didn't get to eat at the restaurant in the lobby but it looked gorgeous. the front desk always greeted us. just great all around. will try to stay here again when i come back to the city. Read moreGenuine Expedia guest review
"Clean modern hotel"
Hotel has nice location near union square. Rooms are normal nyc small. Bathroom is open to the rest of the room (except toilet) so no privacy but it's kinda a neat set up. Hotel bar was a bit snotty for my taste. (No bottle beer, only 4 IPA on tap). Room was quiet and comfy bedsGenuine Expedia guest review
My stay was perfect from initial greeting to check out. Friendly staff, comfortable room, and nice upgrade! I will definitely be returning many more times. Thank you!Genuine Hotels.com guest review
"Best in Union Square"
The hotel was excellent. Super-fast service from check-in to check-out and everything in-between. Pleasant views from the room. Reasonable price for Manhattan. All around recommended.Genuine Hotels.com guest review
"Noisy early in the mornings"
Constant doors slamming from 8am. Sheets were not clean.Genuine Expedia guest review
"In the middle of it all"
Excellent hotel, quiet, yet lively location.Modern, yet very comfortable.Genuine Hotels.com guest review
"great location, great service and great room"
It was a great stay, albeit one night only. Hotel is in the best location - you can walk or take subway (station is right around the corner.) The room had very pleasant contemporary design and was very clean. Bed and pillows were very comfy (a must for me). Of course, the mini bar stuff is grossly overpriced but it's NY and it wouldn't skew my opinion […] of the hotel.All staff members were exceptionally nice and accommodating. The only small disappointment I had was the absence of refrigerator but not a big deal for one night. Read moreGenuine Hotels.com guest review
Great service, staff and location. Hotel newly renovated and in great condition, room was small but adequate!Genuine Hotels.com guest review
"Great hotel in a great location"
There was one minor issue - only one robe in the bathroom. That's it! Otherwise, I highly recommend this hotel.Genuine Hotels.com guest review
"Wonderful Hotel with Exceptional Staff"
Our stay at the Hyatt was wonderful. I surprised my boyfriend with an overnight stay for our 3 year anniversary. When we arrived, we were very pleased with the lobby of the hotel. Amy checked us in. She was amazing and one of the nicest hotel employees I've ever encountered (and I travel frequently for work). She asked us what brought us to the Hyatt […] and I let her know. She upgraded our room to a higher floor with a city view which was amazing!! The room was beautiful, the wood floors are a great plus. My boyfriend and I headed out for happy hour in the area. Upon our return, we found a half bottle of wine, 2 glasses, and a chocolate mocha brownie cake with fresh fruits on the table. There was a note from Amy wishing us a happy anniversary and to let her know if there was anything else she could do during our stay. Talk about great customer service!!! Very sweet touch! We will definitely stay here again and I will be recommending it to family/friends that visit the area. Thank you Amy! Read moreGenuine Hotels.com guest review
Very nice hotel, In the middle of everything. Friendly staff, Great cocktails at the bar.Genuine Hotels.com guest review
"Modern and great location"
it was perfect! love the hotel decoration, the location and the serviceGenuine Hotels.com guest review
"Very nice hotel that is centrally located"
We visited NYC for a long weekend and loved the area of the hotel. We are not familiar with the city but the staff helped us with directions, cabs, and general questions. We were very well taken care of and enjoyed the friendly staff.Genuine Expedia guest review
Rooms too small. Would have stayed longer but was discouraged by the size of the room.Genuine Hotels.com guest review
"Modern Comfortable Rooms for a business staz"
If zou are looking for a comfortable room, close to Union this is the best value available.Genuine Hotels.com guest review
"Best Hotel Experience in NYC"
When I walked in the door the first two things I noticed were 1) the amazing scent that filled the lobby (and my room), and 2) the trendy, art deco décor that felt modern yet comfortable. The staff were some of the most friendly I have experienced in the city. The rooms are spacious, clean, and modern. I have stayed at about 6 other hotels in NYC and […] in the future, I will always try to stay at the Hyatt Union Square. Read moreGenuine Expedia guest review
We had a wonderful stay in this modern, boutique-like hotel. The staff were so kind and attentive and made us feel right at home. Union Square is so close so we had access to amazing restaurants and shopping. This was our second stay and we will definitely be back!Genuine Hotels.com guest review
"Moving our daughter into The New School dorms"
We recently stayed at Hyatt Union Square, NYC, while settling our daughter into the dorms at The New School. A heavy Snow Storm passed through and we were snowed in to stay 1 extra night. It was close to the school, very nice and very accomodating. Leaving our daughter in NY was stressful, bad weather conditions, etc... but the stay at your Hotel was […] so pleasant for us all... just what we needed. Thank you. Read moreGenuine Expedia guest review
excellent little hotel. staff was excellent.Genuine Hotels.com guest review
Response by Hyatt Union Square New York Hi Grace, Thanks so much for visiting us from Boston! We are so glad that you enjoyed our hotel. We pride ourselves on our hospitality, so we are happy that you were able to enjoy it. We would love to see you here again soon.
We enjoyed our stay here, very hip, very modern but still very friendly.Genuine Hotels.com guest review
Response by Hyatt Union Square New York Hello guest, Thanks for staying with us! We are so happy to hear that you enjoyed your time with us, and we would love to host you again if your travels bring you back to New York.
"Hyatt Union Square"
Had a very pleasant stay in the new Hyatt Union Square! Staff was very friendly and extremely helpful.Genuine Expedia guest review
Response by Hyatt Union Square New York Hi Meg, Thanks for staying with us! We appreciate you leaving a great comment about our hotel and our staff. We hope to see you at the hotel again soon.
"convenient location for NYU"
friendly & accommodating staffGenuine Expedia guest review
"Great rooms, awesome price, phenomenal service"
The stay at the Hyatt has been so wonderful I extended by 3 days. In particular, when checking in - look for Diana. Some of the best customer service I have ever receivedGenuine Hotels.com guest review
Stay was great, super friendly staff and comfortable, clean rooms. Breakfast was ridiculously expensive, but that's NYC.Genuine Hotels.com guest review
Response by Hyatt Union Square New York Hello Guest, Thank you for staying with us and for reviewing us on Expedia! We are glad that you found our staff to be hospitable and friendly during your stay and we would love to host you again during your next trip to NYC!
"outstanding customer service"
Great hotel. quiet location, but very accessible to all parts of the city. Loved the bar area, best martini I had the whole time! The roof top addition which will be ready this spring will be the cherry on top! The only negative I have is that the room was a bit dark and it was difficult to apply make up.Genuine Hotels.com guest review
Response by Hyatt Union Square New York Hello Guest, Thank you for staying with us and for reviewing us on Expedia! We are glad that you loved our location in Union Square and our martinis! Our bartenders are great. Next time you stay with us, you can request a Women's Experience room which comes with a lighted makeup mirror, which will brighten up the room. Don't hesitate to reach out to us with any requests you may have!
Clean, Up to date with style, energy efficiency , Happy and very accomodating staffGenuine Expedia guest review
Response by Hyatt Union Square New York Hello Niko, Thanks for staying with us and for reviewing us! We take great pride in being energy efficient and doing our part for the environment, so we are glad you noticed. We would love to host you again anytime you are in New York!
nice hotel, friendly staff and a great restaurant in the lobby "The Fourth".Genuine Hotels.com guest review
Response by Hyatt Union Square New York Hi Brandon, Thanks for staying with us and for your review! The Fourth is great, so we are glad that you had a chance to dine with us and enjoy our delicious food. We hope to see you at Hyatt Union Square New York again in the future.
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