"very spacious apartment hotel"
The room was very clean and spacious. It was suitable for a family stay. The entrance from the parking was bit difficult to find for the first time.Genuine Hotels.com guest review
Perfect place to stay.Genuine Hotels.com guest review
It was a very nice hotel, everything was perfect!!Genuine Hotels.com guest review
very satisfied,one of the best hotel I ever stayed.I cannot say any more ,I stayed before and I am going to stay again and again if they kept the same standardGenuine Hotels.com guest review
"Five Star Hotel Without Five Star Service"
This was my second stay at this hotel. I spent six nights in a two bedroom suite on my most recent visit. Ultimately, I am dissatisfied with the level of service. I always felt like I was pulling teeth with the staff when making simple requests like can you provide me with a movie schedule for the Dubai Mall. Additionally, I was put off when I brought […] some of my own food to the pool and was told it was against their rules. Certainly they have a profit motive here, but to be nickeled and dimed for everything including Internet and then to be told I couldn't eat my own food at the pool which I am paying to use was it for me. I don't plan on returning. Nice property, stupid rules, and poor service. Read moreGenuine Hotels.com guest review
"£18 for wifi? Even hostels have free wifi"
I generally boycott any hotel that charges for wifi but considering how much we paid i didnt even think to check - but £18 a day for wifi is just stupendous. The rooms were nice and clean, the location is close to the metro (though that is rarely actually helpful in dubai) and the minibar is its craziest mark up Ive ever seen. We also had to endure […] packs of construction workers constantly ogling the girls in our group at the pool area; they seemed not to care that we noticed them. Read moreGenuine Hotels.com guest review
"Excellent place for family"
Great one bedroom room. Large, clean, great place for family. Close to metro, restaurants, and grocery store/mall. Only improvement would be free internet. A five star hotel should provide that.Genuine Hotels.com guest review
In general, it is nice hotel. But in busy areaGenuine Hotels.com guest review
"Fantastic Vibrant Location"
Hotel was excellent, very spacious apartments and extremely modern. The hotel is attached to al ghurair shopping centre which has recently been extended and has lots of shops and dining facilities whilst also having a cinema. This makes the hotel ideal if you want to be in and around lots of facilities.Genuine Hotels.com guest review
"Great hotel for families n business!"
Great hotel with very spacious rooms. The kids enjoyed running around inside the apartment. All staffs were great especially Mohamed from Reception who was very efficient n polite in assisting our check-in. Ms Nanako was also very efficient during check-out. All the concierge staffs helped for whatever directions n maps we needed. The traffic to the […] hotel entrance is always congested but that factor is beaten the moment we step in to the clean, luxurious n spacious hotel room. The washing machine n dryer is a bit complicated to operate but the dishwasher was great! The housekeeping staffs were wonderful in keeping the apartment especially the kitchen clean! The surrounding neighbourhood is a haven for waiting for the road explorers to hit. Al-Ghurair City Centre is just a door from us with Spinneys supermarket about 7 mins away. McDonald's, Burger King, Starbucks, Chillis Restaurant n a huge food court on the 3rd level awaits you. The best restaurant in the food court for our family has to be the Nawab authentic Indian stall. Their Briyani rice is great! Our flight home was at 8pm. The staffs were very efficient n nice to keep our luggages in the lobby n watch it for us till we left at 5pm. Will definitely come back to this great hotel! Good hotel management! Keep it up! Read moreGenuine Hotels.com guest review
"Nice Hotel.Closed to Metro Line."
I had a pleasant stay in this Hotel. Only one thing I want to complain.When I check out there was no resit given and coz I was in the hurry I forgot to ask for the resit.The staff was Philipino's gentlement who served me.There should be a resit when I check out.So I will know what I paid for.I paid deposit on checking in and paid another extra when […] check out.They should issue me a break down bill. The room already paid in full when I booked with Expedia Travel.Only I have to pay extra of what I used there during my stay. Anyway I will be back there soon.Apart from that it is a great Hotel 100% recomended Read moreGenuine Expedia guest review
"2 bed apartment"
Very clean and worth value of money . I also recomend this hotel apartment for families , it beteeanold Dubai and new Dubai, big shopping mall , and walking areaGenuine Hotels.com guest review
very satisfied with Arjaan,stayed twice in Rayyhan next to it . We liked it in all aspects.Genuine Hotels.com guest review
"Great hotel and facilities"
A very good unit with a lot of space. Very comfortable and great facilities. Great pools and exceptional Spa. Amazing breakfast with lots of choices. A new complex on top of the Ghurair Mall with many shops and food outlets. Will recommend to couples and families.Genuine Hotels.com guest review
Hotel appartment was first class we loved everything about it. It would have been nice if the staff at apartment entrace could have lifted their heads once and a while to acknowledge their guests some training needed there. We used both the hotel and apartment pools. The hotel pool area was attractive but the pool was like a plunge pool and the smell […] from the kitchens was stomach churning the apartment pool was much more in keeping with a 5* accomandation a point I feel that should be addressed is only one shower in the ladies changing room is inadequate. We would recommend the SPA. Read moreGenuine Hotels.com guest review
"فندق عائلي متميز ننصح به لجميع العوائل الخليجية"
كان اختيار رائع وموفق ، شقق فسيحة وحديثة ومودرن ، نظيفة جداً ، السوبرماركت والسينما قريبه من الفندق ، يوجد تحت الفندق سوق الغرير على شارع الرقة .Genuine Hotels.com guest review
"Perfekt til besøg i dubai"
Overordnet meget tilfredse og ville booke igen, hvis/når vi skal til dubai igen. Desværre blev vi til at starte med tilbudt en pakkeløsning med morgenmad, internet, aftensmad og transport til 150AED/person/dag - dog måtte vores datter på knap 2 faktisk ikke være i restauranten til aften, da børn ikke var tilladt efter 18 (hvor aftenbuffeten åbnede) […] - men vi kunne ekstraordinært få lov at komme ind 15 min før, men skulle være ude kl 18. Aftensmad på 15 min. er ikke en mulighed, så vi takkede pænt nej. Read moreGenuine Hotels.com guest review
"تقييم ممتاز بشكل عام"
تقييمي للفندق ممتاز بشكل عام فيما عدا موظفي اﻻمن قد كان أحدهم قليل اﻻدب وتم ابﻻغ مديرة الفندق بذلك وقد تم التعامل مع الموضوع بشكل جدي وتنبيه الموظف ، فلن أنسى هذا الموقف من قبل مديرة الفندق كما يسعدني أن أقدم لها الشر من خﻻل موقعكمGenuine Hotels.com guest review
The service was excellent! Rooms were clean, nicly decorated and there was a lot of space. Hotel has also an excellent gym with brand new equipments.We were stayding there a week during winterholidays with a family of six members and with our experience I´m recommending Arjaan for families!Genuine Hotels.com guest review
Stort och rymligt rum! Fick rummet längst upp på våning 20 med stor balkong och utsikt över staden.Genuine Hotels.com guest review
"Alle tiders hotel"
Vi havde vores lille datter på 9 måneder med og ville derfor gerne have et hotel med køkken og seperat soveværelse. Vi fik det hele her inkl. vaskemaskine og opvaskemaskine. Hotellet havde gode pool områder og træningsfaciliteter. Personalet var meget hjælpsomme. Hotellet lå tæt på Union metro station og det var derfor nemt at tage metroen rundt.Genuine Hotels.com guest review
"sehr gutes Hotel"
einfach superGenuine Hotels.com guest review
"Appartamenti di lusso vicino al centro storico"
Ottima esperienza di nove giorni.Ogni nostro desiderio e' stato soddisfatto.Genuine Expedia guest review
Allt nära och bäst för familjenGenuine Hotels.com guest review
"سوق الغرير ممتاز"
الفندق ممتاز لكنه مزعج شبابيكه ليست عازله للصوت بشكل جيد. الأسعار ممتازه موقعه ممتازGenuine Hotels.com guest review
06/02/14 Wayne P
Great location near the Union metro station 15 min to the Dubai Mall, very clean, helpful and friendly staff, it was the only hotel in a month of traveling where we had to pay extra for the WiFi internet,USD $40 for 24 hours, not really good enough when the Centre Point Mall next door has free WiFi. We were upgraded as they didn't have a non smoking room, nice touch.
"Spacious apartments, well-located"
05/28/14 mullet_rock Metro Manila
We were pleasantly surprised at the size of our 3-bedroom apartment. It was huge! Each bedroom had its own bathroom, plus an extra powder room near the living area. Location was great in Deira, especially if you have your own vehicle, but the station is just about 3 minutes' walk away. There are many restaurants around, as well as the Al Ghurair Mall attached to it. There is a 24-hour supermarket nearby as well. All in all a fantastic stay!
"Feeling of elegance in light of excitement at Rotana al ghurair"
05/21/14 Ricaredo E
It was a sunny afternoon when we arrived at the hotel. Upon coming in, we were offered a welcome drink. The staff were very hospitable. Consequently, our group proceeded to the room and we are delighted to find out that the 2 bedrooms are equipped with a good bathroom. The dining room and the kitchen are essential for our private dining experience. And the sala makes us feel relaxed. Likewise, the buffet breakfast is very sumptuous. The pool also adds to the total package. Overall experience makes you feel like a royalty despite reasonable rate. The mall which is adjacent to the hotel ...of course is an advantage. Excellent job for arjaan rotana...
"A little disappointing"
05/11/14 London_Flyer London
This is a very modern hotel as you will see from the other reviews. It is perhaps a little strange for Dubai. Firstly this is a dry hotel. What this actually means is that there is not pool bar and the alternative soft drinks bar in reception is devoid of atmosphere. The reception is cavernous and again appears like a factory. On the other hand the rooms are spacious and well furnished. So what do you make of the hotel? It is next to a typical shopping centre but otherwise is close to the airport but not close to much else. If your clients are close and are happy to eat out then this is a good choice. You get here from the airport quickly and the rooms are comfortable. If you have children I am sure it is ideal. If you do not I am sure you can do better. The hotel is silent except for the pool bar which is surrounded by tower blocks and plays terrible lounge music. I would suggest you avoid. This is a well priced hotel for the room comfort but services are patchy. If you ask to not be disturbed to be called by reception for irrelevant matters does not help. If you arrive late waiting for luggage also does not help. There are many hotels in Dubai and I would suggest other Rotanas may suit you better.
04/08/14 Rhishi T
We stayed for 2N and found the service apartment hotel superb. Well decorated, pleasant ambience and just at walking distance from the metro. There is a super market and quite a few eateries around. Every utensil you need in a kitchen are there. Spacious, neat, clean make for a memorable stay.
"Al Ghurair Arjaan by Rotana"
03/06/14 Kathy G Seattle, Washington, United States
When my driver drove up to the hotel I was a little disappointed. In a place like Dubai where there are amazing hotels everywhere, the outside of the Al Ghurair Arjaan by Rotana is rather plain. I was immediately greeted by the the bellman who gathered up my luggage and sent me upstairs to the guest services desk. I was checked in immediately and was off to my room. The room was huge and beautiful. The bathroom was so spacious with a soaking tub and the largest separate glass shower that I have ever had in a hotel room. The shower came equipped with a rain shower head along with a multi wall mounted shower heads. The bathroom had plush towels, phone, bidet, and great bath products. The room had a huge window but the view was the inside of the mall. The bed was huge with decorative comfy bedding. The room had a sofa and a comfy chair. Large closet, safe, nice desk area that I used as my dressing table, and mini refrigerator. The staff at the hotel was friendly and welcoming, I never entered or left the hotel without being greeted. When I called guest service or had a wake up call I was always greeted by name. The wifi was terrible, very slow and expensive. I found out too late that I could have free wifi at the mall next store that was at least twice as fast. The area of the hotel was fine but I found everywhere I wanted to go was a long cab ride away. When I checked out of the hotel it hard started to sprinkle and on bellman grabbed my suitcases when my driver arrived and the other held an umbrella over my head. So I again great friendly service.
"Good place for families"
I like the appartment and the location of the hotel. Only two things I did not like: I did not see any smile from the hotel staff. The delay in refunding the balance to my credit card till now........!
"Very spacious apartments"
02/08/14 jmallen04 Cardiff, United Kingdom
Apartment hotel of very high quality. Only negative is the wifi charge, which is a pet hate of mine - US$23 per day!! Shopping mall below the hotel, with free wifi available. Spinneys supermarket behind the hotel, good for supplies. Pool area is quite noisy. Try the Shayan restaurant.
01/26/14 ZAworldtraveler Durban, South Africa
I stayed here from the 30 December 2013 for 6 nights.I booked a one bedroom apartment opting for an e-upgrade or an extra bed to be placed in the lounge for my teenage daughter.I arrived at hotel at 3pm and was told i had to wait for my room which wasn't available.The guy at the front desk,his name was dimitri was very rude and not helpfull at all.On asking him about my e-upgrade to a 2 bedroom apartment,he told me he doesn't wish to see it as its nothing and there's no upgrades available.Why offer it to people online if the front dress rudely calls it that. On my booking i requested an extra bed.I called the hotel before i left home and was told it was noted and I would get it on check in.Dimitri rudely told me that there's no beds available and he cant help me in any way.I told him i wished to cancell my booking and asked to speak to a manager but he decided to speak to the manager himself.The manager and dimitri promised me that by evening i would have an extra bed in the room.After check in i never heard from Dimitri or the manager.My teenage daughter slept on the sofa in the lounge for 6 days. This was my 3rd stay at a Rotana hotel in Dubai and my last.Rotana needs to improve the training it gives its front desk staff in how to deal with tourists.Until then i will go back to Hotels like Hilton,Marriot and Starwood who have always strived for customer satisfaction.
"Good property spoilt by poor management and staff"
01/14/14 SolskjaerZA Durban
I recently completed a 6-night stay at Al Ghurair Arjaan apartments. The previous year I had stayed at the Al Ghurair Rayhaan hotel next door and decided to try out the apartments this time. Firstly the positives; the apartments are very large and spacious. The kitchenette is very convenient if you are going the self-catering route. The location next to the recently revamped Al-Ghurair mall is excellent. My review of this establishment would have been excellent, but what really spoilt my stay here was the attitude of the management. The 100+ square meter apartments are fine if you are a couple as they only have 1 bed in them, but if you request an extra child bed (even if you are willing to pay for it), you will be treated with contempt. I had made my reservation 2 months before my stay and explicitly told them I needed an extra bed for my 7 year old. When I arrived at the hotel for check-in, the assistant told me that the bed would be no problem, and housekeeping will attend to it immediately. We had arrived at close to midnight at the hotel, and were very tired after a long flight, and ended up waiting 1 hour for the extra bed to arrive, but to no avail. Eventually I was told by the reception that I was waiting in vain, as there are actually no extra beds available. I then asked to speak to the manager, and was put through to a gentleman by the name of IYAD, who told me he was the night-duty manager of the establishment. I explained to him the predicament I was in, not having space for my child to sleep and that I had requested the extra bed well in advance. The way he responded to me was totally unacceptable. He was rude, condescending, dismissive of what I had to say and extremely abrasive. He suggested that I make my child sleep on the couch or the floor. I am a Hilton Honors platinum member and SPG member, and having stayed at hundreds of hotels throughout the world, I have never been spoken to like that by a manager of a hotel in all my life. This whole incident with the Mr. IYAD really tarnished my impressions of Rotana hotels. During breakfast the one morning, I related this incident to another guest and was surprised to find out they also had an unpleasant incident with the same manager during their stay. The following day, after numerous calls to different people, I was eventually told they would try to find me a rollaway bed somewhere in the hotel. When the extra bed finally arrived, it was harder than a concrete slab. It was not fit for a human being to sleep on, unless you wanted to visit the chiropractor all your life. My experiences with the lower level staff, like the bellboys, cleaners and waiters was mostly good, however I found most of the front desk staff to be surly, abrupt and unwelcoming. I had family and friends who had booked more than 20 rooms in Al-Ghurair Rotana hotels and apartments during the December/January period, and most of them felt that the service could be a lot better. I think the staff and management needs a lot more training in how to deal with guests.
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