All hotels in Dubai, United Arab Emirates
1 room, 2 adults
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Sheikh Zayed Road, Al Matloob Business CDubaiUnited Arab Emirates, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
2.9 / 5Fair

Score breakdown (from 25 reviews)

  • Comfort
    Uncomfortable
  • Value for money
    Poor value for money
  • Location
    Location is inconvenient
  • Service
    Service is poor
  • Room
    Room is not nice
2.0 / 5Fair
"Nice location but the appartment was terrible"
Terrible appartment with very bad furniture . There was bad service , The people in the reception not helping , they have only one word ask your agent . Your apartment not belong to our Hotel it is rented for some agency even i asked to call the agent they said ; sorry we don't have his no. #
Genuine Expedia guest review
Other trip May 31, 2014
A Traveler
US
5.0 / 5Outstanding
"On the beach, 50 meters"
Big rooms, wi fi free, full kitchen, good location, many cafe
Genuine Expedia guest review
Other trip May 2, 2014
andy
US
3.0 / 5Good
No homesite, no e-mail adress to the residence. The reception staff was nice but informed from the beginning that regarding the apartments wich are for short term rental is not their job to give assistance. The administrator of the apartments, a guy called Dimitri, was reachable by phone. He showed up when it suited him. I told him that the Tv doesn't work, he showed up after 3 days! There was no coffee machine in the the apartment and I had to call Dimitri in order to get one. He wanted to see the picture on the internet where it was written that the apartments had a cofee machine. He bought a Nespresso the day after and put it in the apartment. There was no safe in the apartment. Dimitri said that they had it before but some guests lost the key, and it is only him and the guests who have access to the apartments (!!) This felt very safe. If you are coming from Europe get an adaptor. The apartment has a great potential, location was very good, on the beach, it is very spacious but no home feeling at all.
Genuine Venere guest review
Other trip Apr 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Very nice apartment near the beach"
Big rooms, free wi fi, all facilities, many restaurants downstairs
Genuine Expedia guest review
Other trip Apr 22, 2014
andy
US
3.0 / 5Good
"Palm Jumeirah North/South Residence Sejour"
We stayed in the residence, which is not a hotel. It is like you are renting a furnished apartment for 2 peoples. You need to bring all you need (shampoo, soap......etc). If you have kids you need to bring extra blanket if not, they will charge you 150 Dirham (45$) per night for 1 extra blanket. The swimming pool is very nice. The area is gorgeous. you can admire the view by walking on the beach (very nice walk). However, sand is not that great (coming from a sandy golden beach, for me the beach was not that great). I think it is worth a detour for 2 or 3 night. We did not have any services. it is very secure. there are security everywhere.
Genuine Expedia guest review
Other trip Mar 23, 2014
M
US

The following English reviews were posted by hotel guests from other countries:

3.0 / 5Good
"OK apartment, lack of information and poor service"
We stayed in April 2015 for 8 nights, visiting Dubai to see relatives who work locally. The apartment was basically OK but not equipped as holiday accommodation having inadequate cleaning and cooking utensils. The apartment faced 6 lanes of highway and the balcony was therefore dirty, noisey and unusable. The sea-facing apartments seemed to have useable balconies. The address given for the apartments on the Expedia website is of an agent several miles away, When we arrived, reception were not expecting us and we had to talk to the agent by phone in order to get the key. The agent said he would see us at 10 the next morning to take payment but arrived well after 11. We had to ask for a pass for the pool and beach area and he delivered this later in the day but it was made out in fictitious names. He said the pool staff would not check on this, and indeed they didn’t, but it seemed seedy and badly organised.
Genuine Expedia guest review
Other trip Apr 14, 2015
Will
GB
2.0 / 5Fair
"OK apartment but very poor service"
We stayed in April 2015 for 8 nights, visiting Dubai to see relatives who work locally. The apartment was basically OK but not equipped as holiday accommodation having inadequate cleaning and cooking utensils. The apartment faced 6 lanes of highway and the balcony was therefore dirty, noisey and unusable. The sea-facing apartments seemed to have useable balconies. The pool and beach area are good. But the main issue was the lack of information and service from the agent and reception staff. The address given for the apartments on the Expedia website is of an agent several miles away, I'm not sure if we would have found it without local knowledge. When we arrived, reception were not expecting us and we had to talk to the agent by phone in order to get the key. The agent said he would see us at 10 the next morning to take payment but arrived well after 11. We had to ask for a pass for the pool and beach area and he delivered this later in the day but it was made out in fictitious names. He said the pool staff would not check on this, and indeed they didn’t, but it seemed seedy and badly organised. At the rates charged, this is not the sort of service we expected and is poor value even for Dubai.
Genuine Expedia guest review
Other trip Apr 12, 2015
Will
GB
2.0 / 5Fair
"You are on your own, no help."
We had to amend our holiday plans and ended up having to go to this appartment block at short notice.Expedia said we were booked in at North /south appartments but when we got to the appartments there was a big hotel between the appartments and we did not know where to go , it would have been nice to be told specifically if we were in the North or south appartments. There was nothing available when we finally got into our appartments , welcome pack , washing up liquid. We were in our appartment one day and when we came back from the beach there was no power , it seems it had been cut off ! We had to spend time to wait for a representitive to come to the appartments and he told us we has to move to another one ! So another few hours wasted switching rooms . rooms were lovely and big but quite grubby (not deep cleaned), the noise from the road outside was dreadfull, a 3 lane raceway for ferraris . It also didnt help that during the day there was a big building site next door so when on the beach you got a lovely loud banging noise all the time . All in all one of our worst ever experiences and we holiday 3-4 times every year . There was no information in the rooms at all to help you find your way around. Expedia not very helpfull at all .
Genuine Expedia guest review
Other trip Mar 24, 2015
eamonn
GB
2.0 / 5Fair
"Bad recption no helpfull help your self"
The apartment need stuff to help for cleaning and fixing But its nice apartmrnt and good size
Genuine Expedia guest review
Other trip Dec 10, 2014
faisal
GB
1.0 / 5Poor
"Avoid this hotel"
Avoid this hotel
Genuine Hotels.com guest review
4 night business trip Oct 22, 2014
A Traveler
GB
2.0 / 5Fair
"Palm Jumeriah Residences"
Not a well coordinated plan. Took the address from Expedia website and booking confirmation. Not clear enough. Didn't make it clear whether we were staying in North or South Residences, and there were clearly two separate blocks. Taxi booked via Expedia not ready for our arrival, had trouble contacting them prior to arrival, then the driver did not know where address was from info we had. Arrived middle of night to an empty residence,no water or basic refreshment (tea/coffee) and no information on where we could shop to buy basics. Expensive and very unwelcoming experience. Lot of money paid for a bare apartment and no support from concierge. Never again.
Genuine Expedia guest review
Other trip May 8, 2014
Lorraine
GB
4.0 / 5Excellent
"Very good location"
It was never explained to us that the South Residence was attached to' Fairmont Hotel,The Palm' and that payment was to a 3rd party who was an agent representing a number of rentable apartments.This agent also requested payment on day 2 of our stay not on check out! Also your details did not explain clearly about extra Hotel Resort Fees for use of the Beach Loungers/pools and towels etc but apart from the above and lack of kitchen implements and very poor quality hand and bath towels the location was excellent and accommodation very comfortable with great views. Overall we enjoyed our stay but for a fairly expensive apartment there was no service for the room/the room safe itself was not secured, so it was possible to lift the safe and walk away with it/ a lack of kitchen implements/poor quality hand and bath towels/steam iron but no ironing board/ emulsioned walls were in need of attention and it felt as if it needed some general TLC all round. It was obvious that the owners of the apartment had not been around for a while.
Genuine Hotels.com guest review
4 night trip Feb 23, 2014
Robinspot
GB
3.0 / 5Good
"Great location if driving everything else satisfac"
Good location if you have hired a car close by attractions JBR and Marina walk, self serviced apartments so no service as you would get in a hotel but very comfortable, good if you have little children
Genuine Hotels.com guest review
6 night family trip Dec 25, 2013
Saq
GB

The following reviews were posted by hotel guests from other countries:

3.0 / 5Good
"redisence a eviter pour visiter dubai"
c'est un quartier residenciel il y'a rien autour beaucoup de travaux et de circulation a eviter au maximum
Genuine Hotels.com guest review
3 night romance trip Jan 25, 2016
Fahd
FR
4.0 / 5Excellent
"Dubai ihastuttava paikka."
Huone oli siisti, mutta ei vastannut ennakkotietoja ja kuvia hotellihuoneesta. Kaupunkinäkymässä oli vastassa moottoritie, jonka meteli kuului läpi yön. Seuraavalla kerralla varaisin huoneen merinäköalalla, jolloin moottoritien meteli ei häiritsisi.
Genuine Hotels.com guest review
8 night romance trip Feb 5, 2015
Pekka
FI
1.0 / 5Poor
"Mauvais sejour"
Porte ouverte a 3 reprises, crasse et cafards, frigo avec substances verdratres, nettoyage jamais effectues, pas possible de passer un appel international, sorties dans le desert proposees par la residence nulle, je n'ai jamais vu pareil excursions ,pompe a fric, spectacle indecent avec bruit, faire la queue pour le repas....chambre tres bruyante avec voitures, pas de tv et internet lors du changement de chambre et salete incroyable,impossible de se baigner car meduses dans mer, surveillance fliccage pour les transats de mer car payant,Je ne souhaite plus recevoir de mails de expedia car tres decue et j'irai voir ailleurs, et de plus le transit en egypte fut difficile car j'ai du remplir un papier que normalement je ne devais pas remplir dans la nuit ?
Genuine Expedia guest review
Other trip Apr 28, 2014
A Traveler
FR
1.0 / 5Poor
"Verschrikkelijk vies"
We hebben er een nacht geslapen omdat we midden in de nacht aankwamen. Het bed was vies niet verschoond en het was zeker niet het bed zoals omschreven in de hotelgegevens. We hebben op onze badlakens moeten slapen het was verschrikkelijk. We zijn de dag erna direct weggegaan naar het crowne plaza festival. Zoveel beter.
Genuine Hotels.com guest review
8 night business trip Feb 28, 2014
S
NL
3.0 / 5Good
"Bel appartement qui ne tient pas ses promesses"
Bel appartement avec de beaux volumes et situé sur le tronc du palm Jumeirah. La première impression est positive, cela étant, nous découvrons rapidement les inconvénients majeurs de cette location: - vue sur rue ( 2 x 4 voies) donc balcon inaccessible en raison du bruit permanent, literie déplorable (à fuir si vous avez des maux de dos)? matelas HS, sofa-bed cassé, tapis du salon et de salles de bains très sales, rideaux poussiéreux, aspirateur hors service (non remplacé malgré notre demande) aucun changement de linge et draps en 12 nuits et pas de ménage non plus, chaises sur balcon trouées ..... pour le positif hormis le mauvais entretien cuisine et salle de bains correctes. Dubaï reste cependant une destination privilégiée que je conseille tant pour son infrastructure, ses services que pour la gentillesse de ses habitants.
Genuine Hotels.com guest review
12 night trip Feb 18, 2014
Alain
FR
5.0 / 5Outstanding
"Overtrof al onze verwachtingen!"
Dit was meer dan een hotel, eerder een resort met prachtige zwembaden en geweldige restaurants met top gerechten (waar je natuurlijk wel apart voor moet betalen) Ons appartement was groot, ruim en netjes. Alleen jammer van de zogenaamde slaapbank die echter een gewone zitbank was waar onze 3e gast op moest slapen. Een super groot balkon/terras waar we elke avond lekker hebben gezeten, soms wel erg luidruchtig door alle auto's maar uiteindelijk krijg je veel meer terug voor wat je hebt betaald! Meeste voorzieningen doe je met de taxi maar dit is spot goedkoop daar. Dit hotel is een ideale plek om een strandvakantie te combineren met een stedentrip. Zeker een aanrader.
Genuine Expedia guest review
Other trip Mar 3, 2014
Leontien
NL
1.0 / 5Poor
"Lang fra det som jeg bestillte."
Vi hadde 3 ting vi vektla ved bestillin: trening, strand og wi-fi. Vi hadde gratis wi-fi. Det viste seg imidlertyid at vi ikke hadde leid hotellrom, med en leiligeht som var eid av russere. Dette gav oss ikke adgang til trening eller starnd dvs vi kunne legge oss direkte på stranden ved siden av parasollene. evt betale ca 350 kr pr dag for å bruke strandsoler. Der lå også ett treningsstudio, med dette må vi ha ordnet tilgang til før avreisen. Det skulle være hurtigsjekk.......med vi måtte kontakte en agent for utleier for å komme inn. Og han var ikke lett å få tak i etter at vi hadde betalt. Bildene på nettsiden ved hotells.com var fra ett hotell der vi ikke hadde adgang (bortsett nør vi skulle kjøpe mat evt drikke). Leiligheten var heller ikke klar når vi kom (etter innsjekkingstiden kl 14.00) Som sagt ikke som forventet og vi vil ikke anbefale dette. Vi fikk en del ekstrakostnader da vi valget å dra andre plasser enn å ligge i skyggesiden...
Genuine Hotels.com guest review
6 night trip Jan 25, 2014
A Traveler
NO
2.0 / 5Fair
De informatie op de website is onvoldoende. Er was absoluut geen service gedurende ons verblijf in het appartement. Er werden 2 badkamerhanddoeken beschikbaar gesteld voor een verblijf van een week. Voor de rest was er niets, helemaal niets. Niet eens een theedoek om af te drogen. Tijdens ons verblijf is het appartement niet schoongemaakt. Alles bij elkaar gewoon slecht en hadden wij voor die prijs niet verwacht. Wanneer je voor een week huurt kun, je niet aan alle activiteiten deelnemen omdat je geen eigenaar bent en derhalve niet beschikt over het juiste pasje. Dubai heeft gelukkig nog vele andere mogelijkheden om te overnachten en daar zal het altijd beter zijn.
Genuine Hotels.com guest review
7 night trip Feb 13, 2014
Alexander
NL
3.0 / 5Good
"Konumu güzel"
İyi bir lokasyon da konumu ve odaları güzel sessiz sakin kafa dinlenecek biryer . Biraz temizlik yönünden zayıf
Genuine Hotels.com guest review
4 night trip with friends Dec 15, 2013
A Traveler
TR
4.0 / 5Excellent
"God stor lejlighed"
Lejligheden er stor, ren og pæn. Den ligger også centralt. God pool og strand.
Genuine Hotels.com guest review
6 night family trip Nov 16, 2013
A Traveler
DK
4.0 / 5Excellent
"Bra läge, bra lägenhet"
Enda problemet var att ta sig ner till stranden. För korttidsvistelser trasslar det och man får egentligen inte besöka stranden som hör till lägenhetskomplexet.
Genuine Hotels.com guest review
4 night trip Oct 7, 2013
A Traveler
SE
4.0 / 5Excellent
"God lejlighed"
Det var en god lejlighed, fin beliggenhed, men da det har en lejlighed så var det lidt svært at bedømme service.
Genuine Hotels.com guest review
4 night trip Sep 26, 2013
Claus
DK

TripAdvisor reviews for Palm Jumeirah North/South Residence

Overall rating:Based on 4 traveler reviews

Most recent traveler reviews:

Overall Rating
"BE PREPARED... you cannot access the beach or other pools."
02/21/16 Susan R Abu Dhabi, United Arab Emirates
I live in AbuDhabi but with two friends flying into Dubai from London for the weekend I made this booking based on the location. You know from the description that its an apartment ... and I was little concerned that we could not see specific photographs of the interior of the apartment beforehand and that I could not get a response to a request for an earlier check in. The apartment is overlooking the busy traffic lanes and a building site in progress opposite (dusty and noisy) as previously mentioned in another review a year ago - we could not sit outside on the balcony. More frustrating was lack of equipment, no toaster, corkscrew, breadboards, washing up liquid, cloths etc. minimal utensils, generally kitchen is sparse with poor quality crockery. The apartment is a nice size, two bathrooms and it is clean. Shower is great. The building itself is clean. Furniture is 'functional' and couldn't in any way be described as anything other than basic. I could not access parking so I had to negotiate with the Fairmont hotel next door to leave my car there for a short while. When we arrived the receptionist tried to contact the landlords agent several times without success. We waited in the Fairmont. The agent eventually arrived but in a different building, it transpired the Russian landlord has several apartments within the north and south buildings so we had to take all our luggage down the street. We did enquire about moving to another apartment but were told we would have to pay a lot extra or this was not possible to move over to a quieter area. Likewise we were surprised that the additional bed was a pull down PVC sofa (minimal padding which was worn out in parts) and that we had to wait for bedding as there wasn't any in the apartment although we had booked for 3 persons. Bedding/towels were freshly laundered and plentiful. We had good wifi access. We were unable to work the TV. It would be useful to have instructions for this in future. Most disappointing of all was being told by the security guard at the gate that we could not access the beach despite being provided with passes, as the landlord had not paid the prerequisite fees. The security guard was most apologetic and explained that he was simply doing his job and we respected this. Likewise when we spoke to Dimitri the agent acting on behalf of the agent, he was very polite but explained that his job was simply to meet and greet us and show us to our apartment. He was as helpful as he could be under the circumstances. I think that when you go to this apartment you need to appreciate that you will not get the same service you would if you had concierge. There is no scope for dialogue. In summary, the location and pool are amazing. The apartment is basic but for an additional 700 aed per night you could check into a 5* hotel just down the road and get great service.
Overall Rating
"OK apartment but poor service"
04/12/15 WKW_StAlbans St Albans, UK
We stayed in April 2015 for 8 nights, and booked with Expedia, visiting Dubai to see relatives who work locally. The apartment was basically OK but not equipped as holiday accommodation having inadequate cleaning and cooking utensils. The apartment faced 6 lanes of highway and the balcony was therefore dirty, noisey and unusable. The sea-facing apartments seemed to have useable balconies. The pool and beach area are good. But the main issue was the lack of information and service from the agent and reception staff. The address given on Sheikh Zayed Road, is of an agent several miles away from the apartments. Judging from the credit card payment, the agent is The Address Real Estate Broker. I'm not sure we would have found the apartment without local knowledge. The apartments are next to and appear to be part of the Fairmont Hotel. When we arrived, reception were not expecting us and we had to talk to the agent by phone in order to get the key. The agent said he would see us at 10 the next morning to take payment but arrived well after 11. We had to ask for a pass for the pool and beach area and he delivered this later in the day but it was made out in fictitious names. He said the pool staff would not check on this, and indeed they didn’t, but it seemed seedy and badly organised. At the rates charged, this is not the sort of service we expected and after subsequently looking at other options, it is poor value even for Dubai.
Overall Rating
"Amazing Hotel"
12/09/13 Chelsea1411 Abu Dhabi, United Arab Emirates
The best thing about this hotel is its architecture. One will feel breeze of wind from the sea. It is located at Jumerirah beach. Skydubai is just next to the hotel. So when can also do sky diving if he/she wanted to, but of-course charges for sky diving are not included in hotel. Hotel is very amazing. One must visit this hotel.
Overall Rating
"На отлично!!!"
01/10/15 Asiya K
Большая территория, подогреваемый бассейн, детский бассейн. Тренажерный зал, каскад бассейнов. Несколько ресторанов с отличной кухней (особенно понравилась утка по пекински). Огромный пляж с лежаками и зонтиками. Сервис ни пляже на высоком уровне (мятные полотенца - это что-то). Из огорчений - медузы, но это не подвластно управлению...
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