All hotels in Mexico City, Distrito Federal, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereProl. Paseo de la Reforma 557, Paseo de las Lomas, Mexico City, DF, 1330, Mexico, ‏‎855-239-9246
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3.5 / 5Good

Score breakdown (from 197 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    3.7
  • Comfort
    3.4
  • Condition
    3.9
  • Neighborhood
    4.2
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1.0 / 5Poor
"Worst hotel night ever"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    3.0
I was booked for three nights and had to leave after the first night. Water took 20 minutes just to get to a lukewarm temperature. The towels where all worn and stringy on the edges -- like drying with sandpaper. The food was less than memorable -- I ordered dinner since I didn't have a car and arrived a bit late in the evening and it was inedible. The air conditioning smelled like burnt food, and the power went off three times in 30 minutes. I asked the front desk to fix this issues and they just shrugged their shoulders and said, yes, we are aware of it (it being the cold shower, the bad towels, the bad food, the strong scent of burnt food in the air conditioner). I know the rate is inexpensive, but it's not worth it. A hotel in Mexico City should be better, way better than this.
Genuine Hotels.com guest review
3 night business trip Feb 17, 2015
Chantel
US
4.0 / 5Excellent
"Good business class hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel has the basics you need for a business trip. The towels were somewhat frayed in the edges despite being a relatively new facility. The price is good for what you get.
Genuine Hotels.com guest review
1 night business trip Jan 6, 2015
A Traveler
US
4.0 / 5Excellent
"good hotel for bussiness"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
I went for weekend I just need a place to sleep. It was good
Genuine Expedia guest review
Other trip Sep 2, 2014
carlos
US
2.0 / 5Fair
"i think they are kind of slow"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
The hotel is fine its ok but they are not as welcoming as i am used to and they are very slow in giving you your room checking out and even delivering your car.
Genuine Expedia guest review
Other trip Jul 14, 2014
A Traveler
US
5.0 / 5Outstanding
"great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great
Genuine Hotels.com guest review
1 night trip Apr 3, 2014
arie
US
5.0 / 5Outstanding
"Nice and cheap in Santa Fe area"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel staff are extremely helpful. Great service plus good location. Reasonable room rate. Definitely recommend! Free shuttle to EGADE Business School Tecnológico de Monterrey.
Genuine Expedia guest review
Other trip Mar 24, 2014
Candy
US
5.0 / 5Outstanding
"Fantastic staying!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was attending an international immunotec conference at Santa Fe, it's about 5 minutes from Comfort Inn. All the staff were so friendly. The continental breakfast was good, especially the fruits are very sweet, fresh, and the services were excellent. It was a fantastic experience.
Genuine Expedia guest review
Other trip Feb 25, 2014
Chanchigong
US
2.0 / 5Fair
"good value but take ear plugs"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The staff is very friendly, but the hotel is very noisy, right on the freeway and I heard fireworks and traffic noise a lot. The shower turned ice cold during my shower. The staff sent some to deal with it immediately and they said they fixed it but when I got back in the shower after 30 seconds it turned ice cold again. The location was great for a meeting I had the next morning. The continental breakfast was OK.
Genuine Expedia guest review
Other trip Dec 16, 2013
Jim
US
2.0 / 5Fair
"Noisy Hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
No carpeting, minimilast hotel. I was kept up with the noise in the floors. Can here everytime a door opens etc. Not a comfortable sleeping environment. Breakfast was fruit and cereal, poor waiter attention.
Genuine Expedia guest review
Other trip Dec 13, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
This hotel was pretty good. First off its clean and neat. The breakfast in the morning was pretty good simple stuff but very taste. The room was great. Just simple and clean. I found nothing wrong with it. The service was also a plus any question I had the staff was there answering it. The location was in a good area, which I felt very safe. The plus about the hotel is the IPOD docker I was surprise it had one in my room. I am happy about my selection!
Genuine Hotels.com guest review
2 night trip Oct 28, 2013
Alex
US
4.0 / 5Excellent
"Bussiness at a good price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
In the Santa Fé Bussiness area but without the big prices that the rest of the hotels charge, understanding that additional costs are for luxury and facilities. Confort Inn Santa Fé is a New Hotel for a good sleep and a normal restaurant in a Clean Room.
Genuine Hotels.com guest review
1 night business trip Oct 8, 2013
Francisco
US
4.0 / 5Excellent
"its a good hotel, cant walk around, only santafe!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
we had an event in santafe, and the hotel worked very well, it was properly priced, new and clean facilities. The hotel is located in santafe about 30 mins from downtown, so if you are planning on touristing around, this might not work for you
Genuine Expedia guest review
Other trip Aug 30, 2013
sjaramillo
US
3.0 / 5Good
"New....but very noisy !!!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Locación and staff are good , but you can hear all the noise from the highway all day and all nigth long.
Genuine Expedia guest review
Other trip Jul 8, 2013
manuel
US
4.0 / 5Excellent
"BBB - Bueno Bonito y Barato"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I give it a BBB rating which means in spanish Bueno (Good) Bonito (Nice) & Barato (Cheap). I'm used to staying at the Marriott so I base my standard of comparison their. The rooms are small but very clean. The lobby has a sense of style and good service. It is definately not a 4 star hotel, it's a 3 star hotel, but among the 3 stars hotels out there I give it a plus rating. I would definately stay here again.
Genuine Hotels.com guest review
2 night trip Jun 14, 2013
Juan
US
4.0 / 5Excellent
"I would go back to this hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was only four months old I used it. It was clean and modern through-in-through. The staff was warm and friendly, in fact the staff made my stay. I had a business meeting about a 10 minute drive from the hotel. The concierge (Erick) dropped me off at my meeting, and picked me up when it was over, and then secured a taxi for my ride to the airport. I have stayed at a lot of hotels, never have I experienced this level of service. As far as the outside road noise, yes there was some. It was not as bad for me as others have reviewed; of course this is Mexico City, what do you expect from a city this size. My reason for the overall 4 rating is the location is not near (walking distance) to any eateries or convenience stores - I prefer to take walks in the evening or morning and grab a coffee or pastry.
Genuine Expedia guest review
Other trip Apr 27, 2013
Jim
US
2.0 / 5Fair
"Not sound proof"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    3.0
The guest in a room down the hall woke us up at 4am with alarm & tv
Genuine Hotels.com guest review
1 night business trip Apr 15, 2013
A Traveler
US
3.0 / 5Good
"Extremenly noisy rooms at night."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel and room condition, satff, and location are good. It is a 2-month old hotel (as of FEB 2013). The only problem and big problem by the way, is the amount of noise that you would get at night from a close by highway located on the back of the hotel. Be aware that the hotel is located very close (600 ft or 200 m) to a main highway where trucks descend and breack using the engine, hence the noise can be unberable in the middle of the night. If you are a light to mid sleeper, you better find another option. Management could actually solve this problem by replacing the windows with noise proof windows, it would cost some money but will certainly resolve the problem, then it would be a very nice hotel to saty. To management: if the Windows are not replaced, trust me, you would continue having this noise complaint and your hotel may become known as the "No Sleep Hotel"
Genuine Expedia guest review
Other trip Feb 14, 2013
Ernest
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Good value not so comfortable"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel is very good value for the zone. This does not mean that it is as comfortable as it should be. The room is noisy you can hear conversations from other rooms, people in the hall or the trucks passing through the nearby avenues. You'll get a clean room nearby of Santa Fe office's and shopping areas. Choose it if on a budget
Genuine Hotels.com guest review
2 night business trip Dec 15, 2014
Hector
MX
4.0 / 5Excellent
"Please offer "facturas""
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
You must offer an official invoice (factura) for Mexico if you want people to reserve hotels with you here. It is absolutely necessary for Mexican business travelers for fiscal reasons.
Genuine Hotels.com guest review
3 night business trip Nov 26, 2014
Katrina
MX
3.0 / 5Good
"Bad service and noisy"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
Rooms are not soundproof and can hear everything going on the hall. Room service quality of food was bad and they kept calling or knocking because we could not pay with Amex credit card terminal at the room!!! Very annoying. No customer focus at all.
Genuine Hotels.com guest review
1 night romance trip Nov 28, 2014
A Traveler
MX
3.0 / 5Good
"Overall a good experience, but not excellent."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
I was on the fourth floor. Room was very small, functional, but small. Poor lighting. When there was noise on the hallway it sounded very loud, maybe the walls are too thin. Breakfast was ok, room was comfortable. Hated the location.
Genuine Hotels.com guest review
2 night business trip Oct 2, 2014
Susana
MX
3.0 / 5Good
"New and comfortable but there is nothing near by"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Cleanliness of room and hotel is excellent. The hotel looks almost brand new inside and outside. However, I had an issue with my room(#508) toilet, some leakage, and the bathroom door nob was broken so I asked to move to another room. I even cleaned the floor by myself before using it again. When I called the front desk, the staff who came to see the bathroom wasn't really nice. He treated me as complainer and seemed reluctant to give me another room. Hotel location is good if you have a car. I walked to a big shopping mall but it took over 20 minutes and the roads were not good for pedestrians. I didn't see any convenience stores, supermarkets, or restaurants near the hotel. I recommend this hotel to only guests who have own cars and can drive to the center of Santa Fe.
Genuine Hotels.com guest review
3 night family trip Mar 27, 2014
Y. B
CA
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My room was on the 10th floor: EXCELLENT view of the City.
Genuine Hotels.com guest review
1 night business trip Dec 16, 2013
Arnold Stuivenberg
MX
3.0 / 5Good
"Functional"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Reasonably priced for surrounding location.
Genuine Hotels.com guest review
1 night trip Aug 22, 2013
A Traveler
IE
4.0 / 5Excellent
"Ok"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was ok, only thing is that they tried to charge me a 20 dlls bill that wasn't mine.
Genuine Hotels.com guest review
4 night business trip Jul 8, 2013
A Traveler
MX
3.0 / 5Good
"to noisy"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    3.0
one of the most noisy rooms I have ever staid, and I was in the highiest floor.
Genuine Hotels.com guest review
2 night business trip Apr 24, 2013
A Traveler
MX

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"excflente Ubicación y confort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excelente ubicación zona con menos contaminación a 30 min de Toluca y cerca de zona comercial importante
Genuine Hotels.com guest review
3 night trip with friends Apr 3, 2015
Adalberto Fernando
MX
4.0 / 5Excellent
"Estancia cómoda, económica, en muy buena zona"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
El hotel esta bien. Conseguí muy buen precio por hoteles.com sino se me hubiera hecho demasiado caro en su precio estandar. El desayuno esta rico, decente. La habitación también esta cómoda. Sólo que olvide traer chanclas para ducharme y me dió pie de atleta.
Genuine Hotels.com guest review
1 night business trip Mar 27, 2015
A Traveler
MX
3.0 / 5Good
"no recomendable"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
solo para ir a dormir, todo queda lejos, no hay nada alrededor, la mayoria de las veces huele a cloaca, y el Hotel de por si es bastante miserable con todo.-
Genuine Hotels.com guest review
5 night business trip Apr 9, 2015
A Traveler
MX
4.0 / 5Excellent
"Bien"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Limpio y agradable
Genuine Hotels.com guest review
2 night business trip Apr 17, 2015
A Traveler
MX
1.0 / 5Poor
"Mal por el cobro de estacionamiento"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
En la reservación no especifica que el estacionamiento no está incluido, lo cual me hubiese ayudad a no escogerlos. Dice cafetera y solo una de las habitaciones tenía, el wifi nunca funciono.
Genuine Hotels.com guest review
2 night business trip Mar 19, 2015
Natalia
MX
4.0 / 5Excellent
"Buen Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Buen hotel
Genuine Hotels.com guest review
5 night family trip Feb 12, 2015
Ernesto
MX
3.0 / 5Good
"Regular"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
El personal muy amable. Las habitaciones son cómodas, justo para una persona que no estará mucho tiempo durante el día. Lo desagradable, es que hay mucha interferencia por ruido en los pasillos y habitaciones continuas.
Genuine Hotels.com guest review
8 night business trip Feb 28, 2015
A Traveler
SV
4.0 / 5Excellent
"Buena zona para universidades"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    4.0
Muy buena zona para estar cerca de las universidades, pero para comodidad no es el mejor
Genuine Hotels.com guest review
7 night business trip Feb 28, 2015
Raul
GT
4.0 / 5Excellent
"Gran opción en Santa Fe"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Todo muy bien solamente el ruido de camiones que llega de la carretera molesta un poco de noche!
Genuine Hotels.com guest review
2 night business trip Feb 25, 2015
Alejo
MX
4.0 / 5Excellent
"Cómodo y seguro"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Muy bueno, excelente atención y tienen desayuno incluido que se agradece por la zona y el precio
Genuine Hotels.com guest review
1 night romance trip Feb 17, 2015
Luis
MX
4.0 / 5Excellent
"Comfort Inn una buena opción en Santa Fe"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
En General todo bien, talvez un poco de ambiente en las habitaciones, pues no hay calidez.
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
Sandra
MX
2.0 / 5Fair
"Apenas lo necesario!"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    5.0
El hotel tiene estrictamente lo basico para pasar una noche aunque no de la mejor manera pues se puede escuchar todo al exterior de la habitacion, con franqueza prefiriria pagar un poco mas por mi comodidad.
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
Jorge
MX
3.0 / 5Good
"Ruido entre habitaciones, limpio bien ubicado"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Muy bien el hotel, solo que se escucha todos los ruidos de las habitaciones de a los lados Muy bien ubicado
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
A Traveler
MX
4.0 / 5Excellent
"Comfort Inn"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Un hotel moderno y cómodo con buen servicio.
Genuine Hotels.com guest review
4 night business trip Feb 5, 2015
A Traveler
MX
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel con baños muy apretados, pero en general bien, incluye desayuno continental.
Genuine Expedia guest review
Other trip Feb 11, 2015
Alejandro
MX
5.0 / 5Outstanding
"Excelente Servicio."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Todo estuvo muy bien. Excelente servicio.
Genuine Hotels.com guest review
1 night business trip Feb 3, 2015
A Traveler
MX
4.0 / 5Excellent
"Bien en general"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
En general es un buen hotel, cumple con su función.
Genuine Hotels.com guest review
2 night romance trip Jan 31, 2015
Juan Carlos
MX
3.0 / 5Good
"Visita a Santa Fe"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    4.0
Visita a Santa Fe, Cd. de México por una noche. El cuarto y el ambiente son muy fríos. La comida en el restaurante tiene buen sazón. El personal es muy servicial.
Genuine Hotels.com guest review
1 night trip Jan 30, 2015
A Traveler
MX
3.0 / 5Good
"Excelente Ubicación, servicio a desear"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Tuvimos problemas en la habitacion, visto que había una fuga en el lavamanos y también el desayuno, si no te levantas muy temprano, ya no sobra nada.
Genuine Hotels.com guest review
5 night business trip Jan 11, 2015
A Traveler
MX
4.0 / 5Excellent
"Confort en el confort"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Fue una estancia muy agradable, nada más que el baño es muy incómodo, esta muy pegado el inodoro a la pared, y hace falta lugar para guardar ropa en la habitacion.
Genuine Hotels.com guest review
2 night business trip Jan 21, 2015
marco Adrian
MX
4.0 / 5Excellent
"Todo excelente..."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Muy bien, iba al CIDE a un examen de admisión y me trataron muy bien, muy buen servicio, gracias...
Genuine Hotels.com guest review
1 night business trip Jan 8, 2015
JOSE
MX
4.0 / 5Excellent
"Ideal para quedarse de imprevisto"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Excelente costo para una noche de improvisto en el DF
Genuine Expedia guest review
Other trip Jan 12, 2015
A Traveler
MX
5.0 / 5Outstanding
"Muy buen servicio"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Muy buen servicio y zona
Genuine Hotels.com guest review
1 night family trip Dec 27, 2014
Guadalupe elizabeth
MX
3.0 / 5Good
"excelente ubicación"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
mal servicio en el restaurante y la limpieza en habitaciones fue hasta la tarde, toallas muy dañadas, faltaba papel sanitario y consumibles de limpieza en general , el sistema telefónico nunca funciono.
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
MX
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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