Physical condition was ok... I'm not usually one to complain BUT the service.... From check in on was just incredibly BAD. And what really ores us was that, after asking asking asking for the most basic amenities, when they were promised but not delivered our complaints were just met with a " why should I care" attitude. Not all of the staff were as […] callous.. One young girl in particular was aware of her coworkers bad attitude and really tried to compensate so I feel bad for her but don't expect that famous Thai hospitality from the front desk at this place. Read moreGenuine Hotels.com guest review
"Nightmare on Soi 29"
I hope no one has to experience what I went through at Mermaid. Room reeked of cigarette smoke. The bellman's solution? 'Wait, they'll spray the room for you.' Back to reception, where one clueless woman worked alone. Next room was. Clean but had connecting doors so that I heard every sound from my quarreling neighbors. Tried Ms. Clueless again, she […] offered a quiet room if I was willing to pay extra. Asked for the manager but he was off, no one in charge. So I called Hotels.com, they gave me a refund and I got out of there the next day. Yes, room is clean, bed is comfortable, but if you virtually have your neighbors in the room with you, how relaxing will your stay be? A friend told me they had a 'Grand Opening Celebration' and promotion not long ago. But the place is clearly not new--I've never seen connecting doors in a modern hotel. And the utter unhelpfulness of the receptionist was mind-boggling. The same friend told me he had some issues here and didn't get much help either. Breakfast was mediocre, very few choices. No hand towels in the bathroom. If you choose this hotel I wish you luck! Read moreGenuine Hotels.com guest review
"Great value in no frills hotel"
This relatively new hotel is a fantastic value. No frills. No fitness club. Small pool. Mediocre breakfast. But beds are comfortable. Rooms nice size and clean. Good cable TV package.Genuine Hotels.com guest review
"Gem among rocks"
Great hotel with super service, great value for money and super location to the BTS (Asok). I would definitely stay there again.Genuine Hotels.com guest review
Above average for the price, avoid the breakfast it's expensive, and tours seem to be over priced. Internet is excellent. Staff try to help but limited with English language. Not ideal location. Surcharge from airport to hotel was 800 BATHS.Genuine Hotels.com guest review
It was nice and the service was greatGenuine Hotels.com guest review
"Surprisingly modern rooms but basic hotel grounds"
Rooms are renovated and modern. We had corner king w balcony (balc us tiny) but nice tub with window peaking into bathroom/bedroom. Very nice..only thing is the pool is small n jacuzzi not heated. Blocked by bldgs so u dont get much sun. The cafe terrace was still under construction and dont bother with the Brazilian rest. Its awful however, DO check […] out Mahanaga modern thai restaurant about 3 doors down its amazing food n beautiful. U would barely notice it... Read moreGenuine Hotels.com guest review
"Great Choice Near Terminal 21 Shopping Mall"
This hotel is exceptionally clean and comfortable. They pool area is very well maintained. The staff are friendly and helpful. The hotel is very well located. It is near the Terminal 21 mall which has a great food court. It is a short walk to the Asok/Sukhumvit subway stations, the intersection of the two main metro lines.Genuine Hotels.com guest review
"Good Tourist-class Hotel in Sukhumvit-Asoke"
This is a good tourist-class facility in a great location. The staff was mostly very pleasant and helpful. The rooms were decent sized by Bangkok standards and very clean. The bed was very comfortable, especially for Thailand. Just two small defects made this a less than top recommended hotel. First is the location on a small Soi off the main road. […] During rush hours it is virtually impossible to get a taxi to the hotel. Second is that the "taxi reservation" for the airport is a total scam. They want 500 baht for essentially calling a taxi. Save yourself 200-300 baht and either walk to Sukhumvit and get a taxi or just call. Read moreGenuine Expedia guest review
"Clean, inexpensive, good location"
Breakfast left a little to be desired.Genuine Hotels.com guest review
"good location to train station"
We stay in bangkok for 4 days hotel is perfect. Close to train stationGenuine Hotels.com guest review
"Great boutique hotel."
Great boutique hotel, service, and location. About 10 min walk to BTS, MRT station, and Soi Cowboy. Lots of bars clubs on sukhumvit 22. Overall good experience. Will stay here again.Genuine Hotels.com guest review
"Roomy, clean, comfortable. Get the corner suite!"
Things I loved: Super comfy bed, rain shower, great water pressure, good heat from showers, proximity to train station, restaurants and shopping. The hotel restaurant also had great service and a nice selection of Brazilian, Italian and Thai. Opt for the corner suite with patio, floor-to-ceiling windows and nice, clean bathroom with deep tub. It was […] worth it for just a few dollars more. Tip: Ask for the highest floor possible. This is near the train station so the early-morning train or street noise might wake you. The mermaid was wonderful! Read moreGenuine Hotels.com guest review
"Just love this hotel"
I have stayed in this hotel numerous times and it never fails to please me. The beds are heavenly...really great matresses and exquisite linens. Bathrooms are sparkling clean and the shower water pressure is fantastic! Great swimming pool as well. Location is quiet but really close to the Asoke and Sukhumvit BTS/MRT. Terminal 21 is adjacent to these […] stations and their food court on the bottom level is a great place to pick up some great food. Read moreGenuine Hotels.com guest review
"Very, very pleasant"
The room was excellent. Terrific bathrooms, big, clean rooms, exquisite linens, excellent location (close to BTS, MRT, and Terminal 21), great pool, and lovely staff.Genuine Hotels.com guest review
"Nice hotel just 100 meters from the main street."
Very nice and clean hotel with good services. The room is big and very clean. The pools is a nice place to chill after a long touring day. The restaurant has very good food. The breakfast is good, not a lot of variety but its worth paying it.Genuine Hotels.com guest review
"simple and clean"
I think for the money it is a good stay. For a little more there is better very nearby but the difference is not worth the diffrence in money to some. Read the reviews carefully. This one paints a slightly more rosey picture than reality. Still nice though. Breakfast simple and great service.Genuine Hotels.com guest review
"Great Location and Amazing Staff"
The staff was unbelievable. Whatever I needed, they made it a priority to accommodate me. My flight wasn't scheduled to fly out until 1130 PM and the staff worked with me and my wallet to have me remain in the hotel until it was time for me to go to the airport. The room was large and clean. Although I had the Do Not Disturb light on, the staff called […] to verify if I needed any additional items for the room or if I wanted it clean later in the day. As for the location...it is great for the active male or female. Close to shopping and entertainment. Read moreGenuine Expedia guest review
I am not sure this is a 4 star hotel. The overall room was pretty decent, but we stayed in one of the corner suites and the walls are extremely thin. You can hear everything int he other room. The bathroom does not receive any of the air conditioning, so it's always fairly warm. The T.V. screen was broken, not something I would expect from an upgraded […] room. There is no hair dryer. The hot tub is located right in front of the kitchen back door, so are sitting there, half naked listening to cooks talking loudly banging around dishes. The pool is low grade, broken tiles... kinda gross. Legacy, next door, for about the same price as the corner suite, was much better. Much better. Read moreGenuine Hotels.com guest review
Overall the hotel was okay. Great location. The room was clean but small. The staff were helpful in letting us use their services. Breakfast was not bad, not buffet style you order a la carte.Genuine Hotels.com guest review
"Great hotel in the perfect area"
It's a very nice hotel with a pool, which was very . The area is perfect, within walking distance to all that you could possibly want, including the large and beautiful park across the main street. The property is well maintained and clean. The staff is nice and competent. My room was small but perfectly functional, very European in design. The bed […] was very comfortable and my short stay was an excellent one. It's a great value for the money spent, including free WIFI, which is nice. I would definitely recommend this property and would happily stay there again. Read moreGenuine Hotels.com guest review
Good hotel with relevant facilities and wifi in the room. Location is very good, right on Sukhumvit road and close to the MRT as well, all within walking distance.Genuine Hotels.com guest review
Booked the corner suite, and it was a huge room with a beautiful bathroom! The walk to Asok station might be slightly far, and quite a stretch especially under the hot scorching sun. Otherwise, it's a pretty decent place for a short stay! Did not order the breakfast as the reviews didn't seem so optimistic about it..Genuine Hotels.com guest review
This hotel is fairly new, clean and staff was very helpful. Room is modern and comfortable. Breakfast buffet if limited but okay. It's a bit far from main attractions but transportation is close. Would stay again.Genuine Expedia guest review
"Quality hotel at a good price"
I booked into this hotel with a slight uncertainly but because I read a couple of very positive reviews from the other travellers and I've decided to give it try. I have previously stayed in all kinds of hotels in Bangkok from truely luxurious to simple tourist class hotels. The breakfast was a little too simple for me but then with the very reasonable […] hotel rate one could hardly complain. I shall just book a room without breakfast next time. Easy access to Asok BTS station is a big plus. The room conditions were excellent and comfort level high so I was very happy with my stay. Will go back there again next month. Read moreGenuine Expedia guest review
"Great until checkout"
They charged me 100 baht to make a 2 minute phone call to another local hotel nearby. This was after I asked if I could use the phone for 2 minutes and he said to use the one in my room. All I had was 1000 and he gave me change in 20s. So I had 900 baht in 20s to pay for a 2 minute phone call. This was enough to make me give a poor review. Everyhing […] else was great. Ac amazing and room is awesome. Read moreGenuine Hotels.com guest review
"Best bed I found in Thailand"
Nice hotel. The bed was extremely comfortable and the best mattress I slept on in Thailand during a 2 week trip. The shower is great too. Decent sized room. The swimming pool is nice as well and the breakfast buffet is good. Well worth a stay. Booking online saves a fair amount of money over booking in person too.Genuine Hotels.com guest review
"Very modern and clean feeling"
Very clean and very classy and modern ambiance. Located in the financial district and a bit far from the river but very close to rail station so easy to get around. Mostly westerners staying in the hotel and for the price, it can't be beat.Genuine Expedia guest review
"My Kind Of Place"
Great staff, new hotel, good breakfast , excellent bar , all in all wonderfulGenuine Hotels.com guest review
"Value for Money"
Hotel was relatively new. Probably this contributed to the quality of the place. Good location, Sky train station is about 700 meters walk. The only thing that probably needs improvement is the spread for breakfast.Genuine Expedia guest review
"Close to sukhumvit shopping & night life"
Clean, well manged hotel in a quiet street but only 5 minutes walk from the lively night market stalls & nightlife. HaGenuine Expedia guest review
"Nice clean hotel, bang in the middle of everything"
Great hotel will stay again, love Bangkok, great shops, really busy non stop, great place to go.Genuine Expedia guest review
"Nice hotel for family & recommend to families"
We stayed 4 nights in the hotel, the staff were very good, supportive, and understanding. Staff cooperative for family with children and try to accommodate the needs by all possible means. We were with a 2 year old child and found the staff very supportive, loving and caring for the child. Everybody was so good to us as well our little boy. Our son […] loved our time in the hotel. Read moreGenuine Expedia guest review
"First time to Bangkok"
Great hotel near to a number of local attractions. Room was first class and very comfortableGenuine Hotels.com guest review
good hotelGenuine Hotels.com guest review
"Decent budget hotel for family."
No room food available. Very less options for vegetarian food in breakfast.Genuine Expedia guest review
"Ok but wont stay again"
Nice hotel very clean,but very cheaply built walls were very thin Cheap accomodation but not for me,what ever the next room is upto its like its in your roomGenuine Hotels.com guest review
"Excellent Hotel in a central location"
New hotel that is in central Bangkok. Just a 7 minute walk to Asoke skytrain or 9 minutes to Phromg Pong. Good staff and excellent beds. The best bed I've slept in!!! Would definitely stay there again on my next trip to Bangkok,Genuine Hotels.com guest review
"Nice Hotel and guset friendly"
The hotel was good compare to room price paid. Nice Decor and View.Genuine Expedia guest review
"Great Location, Noisey Rooms, Breakfast Terrible"
Location is near the Askok Sky-train station & Terminal 21 shopping mall. Check-in &check-out good. Reception staff very good, especially Neung. Daytime doorman very good too, polite & helpful. We had 2 rooms 606 & 608. No hot water, shower head broken, noisey quests across hall. Room 608 had a door that joined room 607. So, you can hear everything […] going on next door - not good. Towels left by guests using pool aren't taken away. Advertised American style breakfast is false. Tip: don't pay extra for the breakfast. Early morning loud playing music when breakfast area opens at 7 a.m. Cold-cut ham simmering in water, small frankfurters, sunny side up eggs get dried up quickly in steam trays. Americano coffee very weak. Go next door to the Lecacy Hotel for a real & satisfied full American breakfast. Read moreGenuine Hotels.com guest review
"Thumbs up Mermaid Bangkok"
First of all I would like to thank the Staffs of front desk, especially Ms Rose who were always helpful with a smile on her face. Stayed from Oct 5 to Oct 9 in rooms 405,406,905,906. The location of the hotel was good. It was tucked away in an alley. No complain actually. Even though many might find it inconvenient as it's still 20-30+ mins away from […] Siam/Pratunam. Asok BTS was about 10 mins walking distance. It was nice to walk along the streets. The rooms were BIG. I was delighted to see the bathroom with a huge bathtub. Everything was nice. Rooms came with balcony. Having a on-site tour guide in lobby was a plus point for this hotel. If have tight schedule, you can do it over here. Although I would recommend to check outside as well as prices may vary. Only negative point of the stay was breakfast. I dont see the point of paying about 20 bucks for breakfast with little amount of dishes. It would recommended to book room one without breakfast and eat out, you will save money. Overall I loved the stay and my family members said the same thing. We would definitely recommending it to my friends & relatives. In the mean time please do something about the breakfast. Read moreGenuine Hotels.com guest review
"BBK Trip Hotel Stay"
The room is spacious and facilities are good. I especially love the comfort of the bed.Genuine Expedia guest review
"Breakfast a let-down"
This is a lovely hotel with modern furnishings and a comfortable bed and very reasonable price. The location is fine if you aren't interested in going to Patpong every night and prefer a little quiet. The pool is great and the doorman is really6 lovely guy for having such a boring job. The big letdown was the quality of the breakfast - very ordinary. […] Its like you are visiting poor relatives who can't afford to put butter on the table (seriously - one morning they had run out of butter). The other minor annoyance (mainly because I had a suit fitting in my room) was the subdued lighting in the room - nowhere or no way could you get a bright area of the room. Read moreGenuine Hotels.com guest review
"Good hotel, okay location"
Our stay was pleasant but the walls are super thin. We had a room with an adjoining door and at 5 am we heard our neighbours talking and showering and carrying on as if they were in our room. It was extremely annoying and frustrating.Genuine Hotels.com guest review
"Nice hotel, 10 minute walk to bts."
Good, comfortable hotel. About 4 - 500 mtrs from the bts station. Good location if you're prepared to walk a little to the bts. Unfortunately the breakfast was quite poor, but cannot expect too much at this price range.Genuine Expedia guest review
"Boutique hotel, great location"
Boutique hotel located on small side street off sukhumvit road. Very convenient, 5 minutes to terminal 21, sky train, close to restaurants and markets. Being very close to Nana plaza and soi cowboy, there were lots of prostitutes about, but they didn't bother us too much. Hotel doorman was very helpful and helped us to get a taxi to the airport which […] charged by metre (only 220 baht) hotel charges 500 for airport transfer. We stayed in a corner suite which was very nice, had an amazing bathroom with stand alone bath which we took full advantage of. Didn't bother eating at the restaurant as there were so many great choices nearby. Only downside was that there weren't many staff so when we had some trouble with our in room safe, the only staff on site was helping to check someone in, so by the time we had figured out the problem ourselves, they still hadn't turned up. But overall great amenities, convenient central location for a great price. Read moreGenuine Expedia guest review
The hotel was good, The room was amazing. Breakfast needs more options. E staff was not so friendly. But the location and the room are worth it.Genuine Hotels.com guest review
The hotel was very good, the breakfast, maybe more options, but the location is worth it. Staff need to be more friendly.Genuine Hotels.com guest review
"Disappointing! Pantip Suites much, much better!!"
Small, box hotel. No character, no air con in corridors or lifts. Staff bored and non communicative. Breakfast the worst out of 5 hotels I have stayed in BKK. Stayed at Pantip Suites hotel prior to this one. Same price but a real hotel with HUGE rooms and chatty, funny, staff....look it up its fantastic.Genuine Expedia guest review
"Great boutique hotel"
A new hotel with every convenience.Great room with excellent bathroom. Located a ten minute walk from Soi Cowboy and Asoke skytrain. Good staff and breakfast. I will stay there again.Genuine Hotels.com guest review
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