All hotels in Austin, Texas, United States of America
1 room, 2 adults
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211 E 3rd St, Austin, TX, 78701, United States of America, ‏‎866-539-8122
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Hotels.com reviewsTripAdvisor reviews
4.6 / 5Outstanding

Score breakdown (from 1,282 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.7
  • Comfort
    4.7
  • Condition
    4.7
  • Neighborhood
    4.7
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4.0 / 5Excellent
"Great Vibe"
It was a two day sabbatical. I would have preferred to stay at a hotel with room service instead of order and the guest is responsible for picking the order up. Nice breakfast bar but hot food was too cold for me.
Genuine Hotels.com guest review
2 night trip Jan 28, 2016
Toni
US
4.0 / 5Excellent
pool and fitness center were really small.
Genuine Hotels.com guest review
3 night business trip Jan 26, 2016
Christopher
US
5.0 / 5Outstanding
"Loved it"
Loved our stay - we had a group of 5 and the room was perfect for a quick friends getaway. All had plenty of room and woke up rested.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Lacy, We thank you for choosing the Hyatt Place Austin Downtown and for your excellent rating! We are happy to hear that you enjoyed your weekend getaway and we hope to see you return soon. All the best, The Hyatt Place Austin Downtown
1 night trip with friends Jan 23, 2016
Lacy
US
5.0 / 5Outstanding
"Exceptionally Friendly Staff"
Clean and comfortable! Staff were friendly and helpful!
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Thank you for choosing the Hyatt Place Austin Downtown and for your 5-star rating! We are very pleased to hear you were well taken care of and we look forward to seeing you again soon. Kind regards, The Hyatt Place Austin Downtown
2 night family trip Jan 16, 2016
A Traveler
US
3.0 / 5Good
"Austin Business Trip"
Good hotel for a business stay. Good breakfast included. No room service but kitchen open 24/7 so go downstairs and take it to your room. Only parking is valet at a high $33/day.
Genuine Hotels.com guest review
2 night business trip Jan 20, 2016
Ernest
US
5.0 / 5Outstanding
"Hyatt Place Austin is in the middle of everything!"
Great, quiet hotel in the middle of downtown.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Thank you for choosing the Hyatt Place Austin Downtown and for your 5-star rating!
1 night business trip Jan 14, 2016
John
US
4.0 / 5Excellent
My stay was great.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
We thank you for choosing the Hyatt Place Austin Downtown and for your excellent rating!
1 night business trip Jan 13, 2016
Kirk
US
5.0 / 5Outstanding
We stayed for New Years Eve and had a blast! Location was perfect. Only downside was the only option you had for parking was valet.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
On behalf of the entire team here at the Hyatt Place Austin Downtown, we thank you for choosing our hotel for your NYE accommodations. We are glad to hear that you found the location and amenities of our hotel to your satisfaction. We hope to see you return soon. Warm regards, The Hyatt Place Austin Downtown
1 night romance trip Dec 31, 2015
Rachael
US
5.0 / 5Outstanding
"Nice hotel. Great location. Parking expensive"
great location. tad expensive, but worth it. close to 6th street and bars. Parking overnight is expensive at $31 (extra)
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
We thank you for choosing the Hyatt Place Austin Downtown and for your excellent rating!
1 night romance trip Dec 29, 2015
Bonny
US
5.0 / 5Outstanding
"Best location"
We only stayed one night but we were within walking distance to everything we needed. Awesome location, and the hotel staff was incredible. Highly recommend
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
It was a pleasure reading the comments about your recent stay and we are glad to hear that you found the location and amenities of our hotel to your satisfaction. We hope to see you return soon. Warm regards, The Hyatt Place Austin Downtown
1 night trip with friends Dec 31, 2015
Elizabeth
US
5.0 / 5Outstanding
"Nice place and nice price"
Enjoyed the stay!
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Thank you for choosing the Hyatt Place Austin Downtown and for your 5-star rating!
1 night trip with friends Dec 31, 2015
A Traveler
US
4.0 / 5Excellent
"great hotel with a couple of low points..."
The hotel is great. It was nicely appointed with modern and updated furnishing. We only had two minor complaints: only valet parking is available, and there is not a whole lot of direction and space when we were checking in. We had to circle around for a few times before we finally decide to doublepark in order to get down and check in. Also, there was a nasty smell coming from the sink, but we were too tired and it was late to change to a different room. Other than those two things, it was a nice stay.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
On behalf of the entire team here at the Hyatt Place Austin Downtown, we thank you for choosing our hotel and for taking the time to share your comments. We wish your experience with us had been better, we take great pride in our customer service and will take your comments to our housekeeping department to determine what may have caused the odor in your room so that we can correct the situation. We do hope that you will give us another try. Warmest regards, The Hyatt Place Austin Downtown
1 night family trip Dec 29, 2015
Paul
US
5.0 / 5Outstanding
"Great pick!"
Great place to stay with my family. Very attentive staff and clean facility.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Thank you for choosing the Hyatt Place Austin Downtown and for your 5-star rating!
1 night family trip Dec 28, 2015
Stephanie
US
5.0 / 5Outstanding
"Good hotel, great location."
Fantastic location. Staff was friendly and helpful. Room was spacious and clean. Just didn't like the glass bathroom doors. Let too much light in and was not soundproof. Also, the quality of the breakfast foods can use improvement.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Mari, We thank you for choosing the Hyatt Place Austin Downtown and for your excellent rating! Should your future travel plans bring you back to Austin, we hope you consider our property for your accommodations. Happy Holidays! The Hyatt Place Austin Downtown
3 night family trip Dec 17, 2015
Mari
US
5.0 / 5Outstanding
"Exceptional hotel"
Excellent gym. Delicious breakfast. Great location with lots of restaurants around. Contemporary and clean room with a nice sitting area. Only complaint is that parking was an additional $31+ dollars for one night.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Laurie, Thank you for taking the time to share this amazing review and for choosing our hotel. We are delighted to hear that you were well taken care of and that you found our location and amenities to your satisfaction. We are sorry to hear that Valet charges were higher than expected, but hope you found convenience in 24/7 Valet service with unlimited in and out privileges. Safe travels and we look forward to your future visits! Warmest regards, The Hyatt Place Austin Downtown
1 night family trip Dec 11, 2015
Laurie
US
5.0 / 5Outstanding
"Love it! Would come back again!"
Had a weekend getaway with my wife, and the hotel was in a really great location downtown. Just blocks away from everything. Room / bed was very comfortable, and staff was very friendly. And the breakfast was really good! A little bland but I really like a lot of spices in my food.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Carl, On behalf of the entire team here at the Hyatt Place Austin Downtown, we thank you for choosing our hotel and for the outstanding review. We are very pleased to hear you were well taken care of and we look forward to seeing you again soon. Best regards, The Hyatt Place Austin Downtown
1 night family trip Dec 4, 2015
Carl
US
5.0 / 5Outstanding
"Very quiet and comfortable, great location."
My wife and I live in Austin and decided to stay downtown all weekend for her birthday. We were very happy with the Hyatt. The location is excellent and the staff are amazing. We stayed on the 11th floor and it was unexpectedly quiet all weekend, even with a lot of people on our floor. The bathroom and shower were great, and the bed and pillows were heavenly. The single thing that wasn't perfect was that our refrigerator was on, but not producing cold, which is as much our fault as anything because we didn't ask for anyone to look at it. The staff left cupcakes and a handwritten card in our room for my wife's birthday, which was very sweet, she loved it.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Agustin, Happy birthday to your wife, we are happy to hear that you enjoyed your stay with us! Thank you for taking the time to share your experience and for your 5- star rating. We look forward to your future visits! Warmest regards, The Hyatt Place Austin Downtown
2 night romance trip Dec 11, 2015
Agustin
US
5.0 / 5Outstanding
"Great hotel, great location, reasonable price"
We had a great time. The service was incredible!!
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Jeff, We thank you for choosing the Hyatt Place Austin Downtown and for your excellent rating! Best regards, The Hyatt Place Austin Downtown
1 night romance trip Dec 11, 2015
Jeff
US
5.0 / 5Outstanding
"Home Away from Home"
We had a girls weekend planned and couldn't have picked a better hotel or area. The only complaint would be to have more mirrors throughout the hotel.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Latoya, We are delighted to hear that you enjoyed your stay at the Hyatt Place Austin Downtown. We look forward to your future visits and we will make sure to add more mirrors in the room for you! All the best, The Hyatt Place Austin Downtown
1 night family trip Dec 11, 2015
Latoya
US
5.0 / 5Outstanding
"Everything was perfect- location, room size, bfast"
Everything about this hotel and stay was great! Staff was amazing. The hotel was clean and modern. The room was very spacious and clean. Bed and pillows were very comfortable. The free breakfast selection was amazing! This was the icing on the cake. It's a very close walk to all the bars on 6th street, also with some nice bars within 1 block too. It's also a very short walk to the river and walking path - it was the perfect location. Very strongly recommend this hotel.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Thank you for this amazing review, we are delighted to hear that you enjoyed your recent stay at The Hyatt Place Austin Downtown. Safe travels and we look forward to your future visits! All the best, The Hyatt Place Austin Downtown
1 night romance trip Dec 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Fabulous stay"
This was a family vacation and the hotel accommodations were wonderful. There were 5 of us with 2 rooms. There was plenty of room and so clean ... I highly recommend this hotel. We will definitely stay here out next trip.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
On behalf of the entire team here at the Hyatt Place Austin Downtown, we thank you for choosing our hotel and for the outstanding review. We are very pleased to hear you were well taken care of and we look forward to seeing you again soon. Kind regards, The Hyatt Place Austin Downtown
3 night family trip Nov 26, 2015
Donald
US
5.0 / 5Outstanding
"Thanksgiving Game"
The staff was very friendly and the room was excellent.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
We thank you for choosing the Hyatt Place Austin Downtown and for your excellent rating!
2 night family trip Nov 25, 2015
Raymond
US
5.0 / 5Outstanding
Great hotel in a great part of Austin. Staff was attentive, pleasent. Room was clean. I would stat here again.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
We thank you for choosing the Hyatt Place Austin Downtown and for your excellent rating!
2 night romance trip Nov 22, 2015
clarence
US
4.0 / 5Excellent
"Stay with Family"
I reserved a room at the Hyatt to stay with my mom and siblings, who were all visiting from out of state, for a single night. The hotel location is excellent, and overall it seemed to be a great value. We slept 5 in the two-double-bed room (utilizing the pullout sofa), and it felt like plenty of space. E
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
On behalf of the entire team here at the Hyatt Place Austin Downtown, we thank you for choosing our hotel and for the outstanding review. We are very pleased to hear you were well taken care of and we look forward to seeing you again soon. All the best, The Hyatt Place Austin Downtown
1 night family trip Nov 23, 2015
Kristen
US
5.0 / 5Outstanding
"Clean, comfortable, and great location."
Great location in downtown Austin!
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
We thank you for choosing the Hyatt Place Austin Downtown and for your excellent rating!
2 night trip with friends Nov 19, 2015
A Traveler
US
4.0 / 5Excellent
Great stay, great location but the breakfast was a disappointment.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Thank you for taking a moment to share your review and for choosing the Hyatt Place Austin Downtown. Feedback such as yours assists us in improving our amenities (breakfast). Warmest regards, The Hyatt Place Austin Downtown
1 night family trip Nov 20, 2015
Jens
US
5.0 / 5Outstanding
"Perfect Hotel in a police state"
This Hyatt had the friendliest warmest hotel staff I've ever seen. These were genuinely nice people, and made the visit a genuine pleasure. If it weren't for the fact that Austin police are now beating and arresting jaywalkers, the visit would have been one of the nicest I've had.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
On behalf of the entire team here at the Hyatt Place Austin Downtown, we thank you for sharing your review. We are very pleased to hear you were well taken care. Should your future travel plans bring you back to Austin, we hope you consider our property for your accommodations.
5 night business trip Nov 3, 2015
David
US
4.0 / 5Excellent
"Concert at Stubb's"
Was in town with a friend to see a concert at Stubb's. It was very comfortable, short walk from the venue. Plenty of food and drink places to stop along the way.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Thank you for taking a moment to share your review. We are delighted to hear that you enjoyed your stay with us and your time in Austin. We hope to see you back again soon. Best regards, The Hyatt Place Austin Downtown
1 night trip with friends Nov 7, 2015
Joseph
US
5.0 / 5Outstanding
"We got MARRIED !!"
My (then fiancé, now husband), and I werre visiting Austin for our wedding. The location first of all was AMAZING. The hotel staff were all friendly, greeted us every time we walked into the lobby. They upgraded our room and the view was awesome. The rooms were comfortable and it was just a short walk to sixth Street. I highly recommend trying out the surrounding restaurants, and I definitely reccomend this hotel to anyone.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
On behalf of the entire team here at the Hyatt Place Austin Downtown, we would like to wish love, health, and all of the best in your marriage! Thank you for choosing our hotel and for the outstanding review. Should your future travel plans bring you back to Austin, we hope you consider our property for your accommodations. Warmest regards, The Hyatt Place Austin Downtown
3 night romance trip Oct 29, 2015
Not Provided
US
5.0 / 5Outstanding
"Amazing stay"
It was wonderful! Loved this hotel and the area that it was in!
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
We thank you for choosing the Hyatt Place Austin Downtown and for your excellent rating!
1 night trip with friends Oct 31, 2015
Dulce
US
5.0 / 5Outstanding
"Great experience! Clean and comfortable"
Enjoyed the stay, the hospitality was exceptional and easy
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Thank you for choosing the Hyatt Place Austin Downtown and for your 5-star rating!
1 night romance trip Oct 31, 2015
A Traveler
US
4.0 / 5Excellent
"Good for downtown Austin"
The staff was very friendly but the parking price was $31 per car per night which is a little ridiculous. Our bathroom door didn't lock and the fridge was barely cooling anything even on the highest setting. Other than that, the stay was enjoyable.
Genuine Expedia guest review
Response by Hyatt Place Austin Downtown
We are sorry to hear that Valet charges were higher than expected, but hope you found convenience in 24/7 Valet service with unlimited in and out privileges. We appreciate your comments and will be sure to share them with the team. All the best, The Hyatt Place Austin Downtown
Other trip Nov 2, 2015
Sara
US
5.0 / 5Outstanding
"Hyatt Place is the place to stay"
They have got the CS down to the T. They are always staffed up even early morning hours, this is very IMPORTANT Hyatt ! I forgot my charger in the GYM, they took the time, immediately went to get it for me and called me back! who does that? Only Hyatt Place in Austin TX. The front staff are extremely polite. Ya'll keep on smiling. I CAN NOT say the same thing for your BREAKFAST, it just simply sucks, ya'll need to re-consider whoever is managing the kitchen, she/he is not putting their heart in to their job. Take a bit of any of your hot items, it tasted like hard plastic for the entire 3 days I stayed there. I thought it was an isolated incident but it is consistently sucks!!!
Genuine Expedia guest review
Other trip Oct 31, 2015
Edison
US
5.0 / 5Outstanding
"Hyatt redefines the standards of "friendly staff""
I have never been given so many greetings and salutations at a hotel until the Hyatt. Incredibly friendly staff, great amenities, and pleasant room. That plus the bountiful free breakfast in the mornings and super knowledgable staff made our first visit to Austin an absolute pleasure. The downtown location of this hotel cannot be beat.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
On behalf of the entire team here at the Hyatt Place Austin Downtown, we thank you for choosing our hotel and for the outstanding review. Should your future travel plans bring you back to Austin, we hope you consider our property for your accommodations. All the best, The Hyatt Place Austin Downtown
3 night trip with friends Oct 16, 2015
Aaron
US
3.0 / 5Good
"No Room Service"
I was very disappointed that this hotel does not provide Room Service. Sure you can order food from their café however you must leave the comfort of your room and pick it up yourself from the lobby. Nowhere in the description does the hotel mention they will not deliver food to your room. This was very inconvenient and disturbing to our stay. My husband and I wanted to enjoy a relaxing evening together by resting and being catered to. If we had known this hotel did not provide Room Service we would not have stayed...especially for the price we paid.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Thank for taking a moment to share your comments. We regret to hear that you found your stay anything less than stellar, we apologize for not offering rooms service as we are not a full-service hotel with this feature. We hope that you found the rest of your stay and the amenities included up to your standards. Warm regards, The Hyatt Place Austin Downtown
1 night romance trip Oct 17, 2015
Brian
US
5.0 / 5Outstanding
"Great quality downtown hotel"
Great quality downtown hotel - every bit as well-appointed as its pricier neighbors. Comfortable room with a convertible couch and view of downtown. Walking distance to Rainey Street and 6th Street.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
It was a pleasure reading the comments about your recent stay and we are glad to hear that you found the location and amenities of our hotel to your satisfaction. We hope to see you return soon. Warmest regards, The Hyatt Place Austin Downtown
1 night trip with friends Oct 2, 2015
Anthony
US
5.0 / 5Outstanding
"Austin Downtown hotel"
It was great, free breakfast and nice gym. Alot you can walk to.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
We are so pleased to hear that you were well taken care of and that you enjoyed your time in Austin. Safe travels and we look forward to your future visits! Safe travels! The Hyatt Place Austin Downtown
3 night business trip Sep 28, 2015
leor
US
4.0 / 5Excellent
"Okay hotel stay."
Hotel was very nice and clean. 1. Our hotel was on the 6th floor between the elevator and the gym. We heard people slamming weights on the ground through out the day. Skip room 610 if you can! The pool just stinks. Water was super cold and on the 6th floor right next to gym. The bell boys were great. They gave us suggestions where to check out. Breakfast was the same every day which was boring for us. Hotel was fine, nothing to rave about.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
On behalf of the entire team here at the Hyatt Place Austin Downtown, we thank you for choosing our hotel and for taking the time to submit a review however we wish your experience with us had been better. Feedback such as yours motivates us to be better and we will take your comments to our housekeeping department. Should your future travel plans bring you back to Austin, we hope you consider our property for your accommodations. Sincerely, The Hyatt Place Austin Downtown
2 night romance trip Sep 28, 2015
Kim
US
5.0 / 5Outstanding
Awesome and convenient place to stay. Very friendly and helpful staff. Efficient valet service.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
We are delighted to hear that you enjoyed your stay at the Hyatt Place Austin Downtown. Thank you for taking the time to share your comments and we look forward to your future visits! Best regards, The Hyatt Place Austin Downtown
2 night family trip Sep 25, 2015
A Traveler
US
4.0 / 5Excellent
"Reliable Brand, Great Location, Friendly Staff"
Hyatt Places are always reliable, with clean and contemporary decor, and friendly staff. I have stayed at several, and they really are a mirror of each other. Overall, enjoyed my stay, as per usual. There's nothing really missing in their service and hotel accommodation. That said, this particular hotel does have an Achilles heal...the valet service, which is subcontracted. Wow, just wow, I have never seen such a mess. The hotel is on a narrow street, and the valet team was so disorganized that traffic was backed up for 3 blocks at times, which I could see from my room; simply unbelievable. Naturally a few of the more tender guests had melt downs at the front desk about the valet team, to the point of being unfair actually, and the hotel staff handled them courteously and sincerely. Kudos to the hotel management for at lest jumping into vehicles to park/remove from the streets trying their best to relieve the issues with the valet team. Oh well, the hotel location is so central to all the action, who needs to drive anyway?:)
Genuine Expedia guest review
Response by Hyatt Place Austin Downtown
We are happy to hear that you found your stay to your satisfaction and thank you for taking a moment to share your experience. We will take your comments to our Valet department so that we can correct the situation. Warmest regards, The Hyatt Place Austin Downtown
Other trip Oct 1, 2015
Leigh
US
5.0 / 5Outstanding
"Very Courteous"
The staff was very professional, friendly, and patient...while checking in insanely long lines of people crowding in for a convention. Lines were so long I took a nap in the lobby while waiting for them to go down.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
On behalf of the entire team here at the Hyatt Place Austin Downtown, we thank you for choosing our hotel and for the outstanding review. We apologize you had to wait to check in. Should your future travel plans bring you back to Austin, we hope you consider our property for your accommodations. Best regards, The Hyatt Place Austin Downtown
3 night business trip Jun 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Hyatt Place Austin is a great place to stay!"
Room was spacious and nicely decorated. Comfortable bed. Hotel staff were gracious, helpful, and very professional.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
We thank you for choosing the Hyatt Place Austin Downtown and for your excellent rating!
1 night family trip Sep 15, 2015
Mary Clare
US
4.0 / 5Excellent
Nice hotel, good location. The hotel was clean and the staff was very nice.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
We thank you for choosing the Hyatt Place Austin Downtown and for your excellent rating!
2 night business trip Sep 10, 2015
kathleen e
US
5.0 / 5Outstanding
Great location for legofest, and downtown for my grandson. But traffic was congested for my liking under other circumstances.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Thank you for choosing the Hyatt Place Austin Downtown and for your 5-star rating!
3 night family trip Sep 4, 2015
Saundra
US
4.0 / 5Excellent
"family"
the family and I had a great time, the atmosphere around the Hyatt was nice. our kids liked the hotel and we where in walking distance from all the events.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
We thank you for choosing the Hyatt Place Austin Downtown and for your excellent rating!
3 night family trip Sep 4, 2015
Robert
US
5.0 / 5Outstanding
Great staff. Was always greeted when I came back to the hotel. They were flexible with me checking out an hour later. Plenty of delicious breakfast options. I'd stay here again.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Thank you for choosing the Hyatt Place Austin Downtown and for your 5-star rating!
3 night business trip Sep 3, 2015
A Traveler
US
4.0 / 5Excellent
"AVOID THIS 4 * hotel, PARKING IS CHAOS!"
Very nice hotel with super breakfast, cons: Breakfast TOO crowded. THE worst part of the HOTEL is the vallet parking rules, they told us to call for pick up the car 5 or 10 min in advance. We did that and then they told us to wait 35 min the boys did not managed to get so many cars it was crazy, we ended up arriving late to an important meeting because of this, no taxis available so soon, and we were not allowed to pick up our own car from the parking lot. SUPER crazy. The street collapses due to this vallet parking. THEY SHOULD DO SOMETHING SERIOUS ABOUT THIS. I would never return again to this hotel JUST because the parking. Too sad.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
On behalf of the entire team here at the Hyatt Place Austin Downtown, we thank you for choosing our hotel and for sharing your review. We are sorry to hear that you encountered complications with the Valet service. We will ensure that our valet parking company receives this information and also make sure they take appropriate steps to prevent this from happening in the future. We completely understand how frustrating this must have been but can assure you that this is not the norm. We sincerely apologize and hope that you will try us again soon. Kind regards, The Hyatt Place Austin Downtown
5 night family trip Jun 26, 2015
A Traveler
US
5.0 / 5Outstanding
Excellent stay over the Labor Day weekend. The staff was very friendly and accommodating despite the number of visitors.
Genuine Expedia guest review
Other trip Sep 8, 2015
A Traveler
US
2.0 / 5Fair
"Nice accommodations, but TERRIBLE parking"
Hyatt Place has very nice staff and rooms. However, we strongly recommend staying elsewhere if you have a car: They only offer valet parking, which is expensive and consistently more than 20 minutes behind. During a 2-day stay, four times it took valet more than 20 minutes to take or retrieve our car. Further, on the second afternoon, the line for valet extended around the corner at the end of the block, so there wasn't even space to drop our car. We don't understand what caused such excessive delays, but we had to park elsewhere and take a cab back to the hotel. The worst part of all of this is that Hyatt Place charges guests $31/night for this valet parking! We had to park elsewhere both nights to avoid the fees and the wait. In short, if you will have a car, stay at another hotel.
Genuine Expedia guest review
Other trip Sep 8, 2015
Joel
US
5.0 / 5Outstanding
"Great stay."
Had a labor day weekend getaway, it was really nice and fun. Great stay, friendly staff and amazing service. Valet could of been better, the wait for our car was too much so it was faster to call an uber.
Genuine Hotels.com guest review
Response by Hyatt Place Austin Downtown
Thank you for choosing the Hyatt Place Austin Downtown and for your 5-star rating!
2 night trip with friends Sep 4, 2015
Charles
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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