All hotels in Mexico City, Distrito Federal, Mexico
1 room, 2 adults
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Av. Paseo de los Tamarindos No. 98Col. Bosques de las Lomas, Mexico CityDF05120Mexico, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.7 / 5Outstanding

Score breakdown (from 159 reviews)

  • Wellness Area
    Great wellness & sports facilities
  • Breakfast
    Tasty breakfast
  • Location
    Great location
  • Vibe
    Awesome vibe
  • Service
    Fantastic service
  • Amenities
    Great amenities
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5.0 / 5Outstanding
"outstanding customer service"
Xiomara went above and beyond customer service!!
Genuine Hotels.com guest review
3 night business trip Feb 9, 2016
A Traveler
US
5.0 / 5Outstanding
"Truly a 5 star experience"
Outstanding customer service always asking how they can make your experience fantastic.
Genuine Hotels.com guest review
1 night business trip Jan 7, 2016
Clyde
US
5.0 / 5Outstanding
"Perfect Hotel to Feel Like A Star"
This hotel was an extraordinary stay! If you like feeling a celebrity for the time of your stay, then I totally recommend staying here. The hotel is located in a high end part of town, and is surrounded by five star dining and shopping. The hotel staff was very welcoming and had my best interests in mind (ex. they didn't charge me for a mix up order from the restaurant, going further to offer me a free room service meal). The look and feel of the hotel is very modern and chic. My room was very spacious and included a great view. While staying here, I used the hotel gym, which is an actual full gym. This is great for anyone who is a gym addict. Before ending my stay, I received their spa services. The workers in the spa were very knowledgeable and helpful for me. The overall luxurious and modern environment of the hotel, in all, make this a good choice for anyone (solo, couples, older, young). ADVICE: 1) The restaurants located in the adjoining mall offer a little more 'bang for your buck.' 2) The location is a far from the city. I would suggest using Uber, the most economical and safe way of traveling to and from the hotel
Genuine Expedia guest review
Other trip Jan 1, 2016
Chris
US
3.0 / 5Good
"Too expensive for the experience"
Great location but the service isn't good at all, the room service in terms of time and quality is terrible, they don't resupply the amenities in the room and the room gets barely made up, to pay $482 USD per this kind of room just doesn't justify
Genuine Expedia guest review
Other trip Nov 13, 2015
RBC
US
4.0 / 5Excellent
"Nice hotel, great location. Trendy"
Great Location, brand new hotel, next to a small shopping center. Good hotel food and really close to nice restaurants next door.
Genuine Hotels.com guest review
2 night romance trip Nov 6, 2015
A Traveler
US
5.0 / 5Outstanding
Great hotel, and good service. The room was really nice but when I arrived to the hotel at 4:00 pm my room wasn't ready.
Genuine Expedia guest review
Other trip Nov 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Can't wait to come back!"
Simply perfect, can't wait to come back!
Genuine Hotels.com guest review
2 night business trip Aug 25, 2015
Brendan
US
5.0 / 5Outstanding
"UNBELIVABLE GREAT VALUE FOR THE PRICE!!!"
I would give it a 6 if possible; however, it can only get a true 6 from me if they added a POOL. But if a pool isn't necessary for you, then I'd say that this is the place for you! Their rates are very fair for a place that is magnificent in every area, and the service was about the best i have ever had anywhere.
Genuine Hotels.com guest review
2 night family trip Aug 16, 2015
Lonnie
US
4.0 / 5Excellent
Very nice, good location, i would recomend this hotel for sure
Genuine Expedia guest review
Other trip Jun 28, 2015
MGM
US
2.0 / 5Fair
"Deformed mattres, not honoring gold spa rewards"
If you ask for a king size bed it is impossible to sleep on the middle of the mattress as it looks old as you can feel how the mid section of the mattress is he higher that the sides where usually two people sleep on each side, back pain warrantied. Unfortunately non of the gold benefits where honored, when I presented the expedia gold award of 50USD or spa 80 min credit treatment they did not have time available for the days I staid at the hotel to give 80 min treatment, only 60min, and since my credit was for 80, the System would not accept it. They say they would honor it On My next Stay, tríed again on my next stay, they said it was expired....so much for gold benefits...
Genuine Expedia guest review
Other trip Jun 17, 2015
Global traveler
US
5.0 / 5Outstanding
"nice hotel"
A little far from the downtown, but an excellent hotel and helpfull staff.
Genuine Expedia guest review
Other trip Jun 16, 2015
vaz
US
5.0 / 5Outstanding
"Confortable."
I had a Confortable stay at live aqua. Great spa attention. Thanks
Genuine Expedia guest review
Other trip May 29, 2015
lyis
US
4.0 / 5Excellent
Excellent hotel. I love it the aromatherapy scent.
Genuine Expedia guest review
Other trip May 10, 2015
Liz
US
5.0 / 5Outstanding
"everything excellent but the noise of my neighbors"
The hotel is right in front of the offices I was working. I asked for dinner and everything I had was delicious. The only thing that I can comment and complain about it, it is that I could hear what was going on, on the other side of my room and that kept me awake until they got to sleep.
Genuine Hotels.com guest review
1 night business trip Apr 29, 2015
Rodrigo
US
5.0 / 5Outstanding
"Confortable"
great Experience , I'd been visiting this hotel and I feel very good.
Genuine Expedia guest review
Other trip May 4, 2015
exelent
US
5.0 / 5Outstanding
"Very nice location ."
The location is nice I feel saved when I was in the hotel and excellent food.
Genuine Expedia guest review
Other trip Apr 20, 2015
Virginia
US
5.0 / 5Outstanding
Highly reccomended ! Great ambiance and huge rooms
Genuine Expedia guest review
Other trip Mar 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Suite 217"
Stayed in master suite 217 for the 2nd time and it has noise from the street in the morning and it takes about 5 minutes for hot water to come out in the shower.
Genuine Hotels.com guest review
3 night romance trip Mar 19, 2015
Ber
US
5.0 / 5Outstanding
"Fantastic!!"
Clean, modern and comfortable. Rooms are spacious and well appointed
Genuine Expedia guest review
Other trip Mar 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful hotel in Mexico City - no complaints"
This hotel is very pleasant - quiet and comfortable, wonderful staff, good food. Everything just worked - TVs in bedroom and in bathroom, great shower with good water pressure and design so that water doesn't leak all over the floor, huge bathtub, HVAC that is efficient and quiet, minibar that doesn't buzz, comfortable beds with clean cozy linens, nice lighting with multiple settings, blackout curtains that work electronically and actually block light, sleek but soothing decoration. Windows don't open, but the room air was fresh. Every staff member was helpful and friendly. Location is beautiful, but definitely a drive from downtown.
Genuine Hotels.com guest review
4 night romance trip Mar 5, 2015
A Traveler
US
4.0 / 5Excellent
Well designed lobby and guest rooms. Excellent amenities. Very good quality and selection of restaurants and shops in the attached shopping mall. Convenient location fo our business purposes.
Genuine Expedia guest review
Other trip Feb 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location for Santa Fe meetings"
Great breakfast and free internet included in rate. Awesome bathroom, electric curtains, courtesy guacamole and chips, etc. Great value! Conveniently located in Mall with great restaurants, movie theater, stylish stores like Brooks Bros.
Genuine Expedia guest review
Other trip Feb 8, 2015
Business Travel
US
5.0 / 5Outstanding
"Design meets comfort"
Our stay at the Live Aqua was extraordinary. This is a hotel that has a design an atmosphere to rival the most acclaimed hotels in this arena (think W, Paramount at NY). However, as a big difference to the "Design based" group, it is also incredibly comfortable. Rooms are spacious, beds are luxurious (down pillows and duvets provided standard... with other alternatives available on request). None of the looks great but who in their right mind would do this (think of tub in the middle of the room that you freeze in). Breakfast was delicious and made to whim. Would definitely stay there again and again.
Genuine Hotels.com guest review
1 night romance trip Jan 31, 2015
Xavier
US
5.0 / 5Outstanding
Wonderful experience, great helpful staff. Would definitely stay at the hotel again
Genuine Expedia guest review
Other trip Dec 24, 2014
Garry
US
5.0 / 5Outstanding
"Home away from home"
The hotel has a great design, fantastic service and fenomenal food. It is one of the best hotels in Mexico City
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Good enough for business trip..."
This is a beautiful almost new hotel. Front desk people welcome you in a nice and very friendly way. All the associates are very kind and open to make you feel special. Their menu is poor but the food is good. Our server at their restaurant was beyond our expectation, he was awesome. Valet parking people also were fantastic. For the money you pay to stay here, they should complement at least a bottle of water and coffee inside your room per day. Over all, I will suggest this hotel if you need a place to rest or do business in this Mexico City area.
Genuine Hotels.com guest review
2 night business trip Oct 10, 2014
deyanira
US
4.0 / 5Excellent
"Live Aqua Santa Fe, Mexico D.F."
Beautiful Hotel in one of the city main busines district. Room are very confortable and spacious, basthroom is huge !! The king size bed is really comfortable. Room service menu does not offer much variety and it is too much Mexican cousine oriented. Something to improve in the vallert parking, I arrived at 11 PM and nobody was able to take my car, I had to enter in the lobby and ask for help....
Genuine Expedia guest review
Other trip Aug 28, 2014
Riccardo
US
5.0 / 5Outstanding
"Amazing hotel"
Spectacular! From the lobby to the rooms, the service was beyond great and the spa well just wonderful!
Genuine Hotels.com guest review
1 night trip Jul 12, 2014
LC
US
3.0 / 5Good
hotel accommodation are pleasant and pleasing, staff are nice but are short in providing the caliber of service for this facility
Genuine Expedia guest review
Other trip May 26, 2014
avi
US
5.0 / 5Outstanding
"Super modern Hotel"
Loved the hotel, it's absolutely beautiful decorated, so original.
Genuine Expedia guest review
Other trip May 18, 2014
Cristy
US
4.0 / 5Excellent
"Great taste in the details"
A peculiar atmosfere all over the place, so quiet in a loud city
Genuine Expedia guest review
Other trip Apr 14, 2014
jorge
US
5.0 / 5Outstanding
"Excelent!!!"
Everything about this Hotel us just Great!!!
Genuine Hotels.com guest review
1 night business trip Mar 26, 2014
A Traveler
US
4.0 / 5Excellent
"Great Hotel"
Beautiful rooms, clean, great location.
Genuine Hotels.com guest review
3 night trip Mar 27, 2014
A Traveler
US
4.0 / 5Excellent
"Great Hotel Mexico City"
Was a short business trip, Excellent hotel. Will recommend to my clients.
Genuine Expedia guest review
Other trip Jan 27, 2014
Angel Ramirez
US
5.0 / 5Outstanding
"Gorgeous designer hotel!"
My stay at the Aqua Hotel was wonderful. The rooms are beautiful, the design of the hotel is fantastic, and the food was delicious. I will definitely be staying there any time I travel to Mexico City!
Genuine Hotels.com guest review
2 night business trip Dec 9, 2013
A Traveler
US
3.0 / 5Good
The hotel is ok for the price you are paying. Its not a luxurious hotel. They do not have a 24 hour room service which for me is important. They don't have a spa either. But its a good rate for NYC.
Genuine Expedia guest review
Other trip Nov 24, 2013
Alejandro
US
3.0 / 5Good
Unfortunately the hotel had a "hot water" issue that created a long delay in our "day start". There was no hot water available due to technical problems. No apologies were received from their staff!
Genuine Hotels.com guest review
1 night trip Nov 6, 2013
A Traveler
US
4.0 / 5Excellent
"posh neighborhood"
very good service and helpful staff. still working some of their processes out, i was billed for items i pre-paid. process mistake not deliberate but check your bill.
Genuine Hotels.com guest review
6 night business trip Oct 20, 2013
A Traveler
US
5.0 / 5Outstanding
"Great!!"
Great service and the hotel was beautiful!!
Genuine Hotels.com guest review
1 night business trip Sep 26, 2013
Marcela
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Extremely beautiful hotel with excellent service"
Brand new hotel and fantastic staff. The hotel is far from the downtown/old part of the city but very much worth it. Use Uber and you will be safe and it won't cost you much to move around the city and to and from the hotel. Also great choice of excellent restaurants within the hotel and adjacent shopping complex.
Genuine Expedia guest review
Other trip Jul 27, 2015
Luc
CA
4.0 / 5Excellent
"Good hotel but terribly slow internet"
The internet in the room was terribly slow (less then 0.5 MBPS). Sadly, when I travel, the only critical delivery a hotel must make is: room cleanliness, comfortable bed and internet quality as I need to work while travelling. I had to rely on my mobile phone internet connection to continue working. Suggest the hotel consider testing internet connections in room to ensure at least 5 MBPS is available there. Lots of quality and low cost service options in Mexico are available to help out.
Genuine Hotels.com guest review
2 night business trip Jun 10, 2015
Serge
CA
5.0 / 5Outstanding
"Amazing"
Nice
Genuine Hotels.com guest review
2 night romance trip Apr 10, 2015
José Ramón
MX
5.0 / 5Outstanding
"Incredible hotel"
Everything was Perfect!!!
Genuine Hotels.com guest review
2 night business trip Jan 20, 2015
mariana
MX
5.0 / 5Outstanding
Great weekend, inside a luxury shopping mall. Great decoration. We had a Master Suite and it had a amazing bathroom with a separate bathtub with i truly enjoyed. This rooms has 3 different ambiances, the living room with a separate half bathroom, the main bathroom with a beautiful bathtub and the bedroom. I personally loved the electric blinds.
Genuine Hotels.com guest review
2 night romance trip Jul 11, 2014
Maria
MX
4.0 / 5Excellent
"Super trendy"
One of the best hotels in mexico city .
Genuine Hotels.com guest review
2 night trip Apr 11, 2014
A Traveler
MX
5.0 / 5Outstanding
"Excelent service"
Everybody was incredibly nice. And dinner was great.
Genuine Hotels.com guest review
1 night romance trip Feb 21, 2014
A Traveler
MX
5.0 / 5Outstanding
Great escape love this hotel
Genuine Hotels.com guest review
1 night romance trip Nov 14, 2013
Mariana
MX
5.0 / 5Outstanding
"Excellent hotel"
Completed in late 2012. Trendy design & furnishings. One of the best hotels in the city. If you need to stay in this area (primarily business), then this is the hotel. Expect to pay a premium ($320+ / night) but the proximity to Cisco, Microsoft, BMW, etc. is worth it.
Genuine Expedia guest review
Other trip Jun 28, 2013
A Traveler
CA

The following reviews were posted by hotel guests from other countries:

3.0 / 5Good
Mal
Genuine Hotels.com guest review
1 night romance trip Feb 13, 2016
Hector
MX
5.0 / 5Outstanding
"muy buena opcion."
Es comun el que me Hospede en este hotel y siempre es la misma experiencia,muy Buena opcion para estar en esta zona de la ciudad.
Genuine Hotels.com guest review
1 night romance trip Jan 2, 2016
Jose
MX
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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