The hotel was fantastic overall. The rooms (we were in two during our stay) were nicely appointed. The upgraded suite was amazing with a private balcony and jacuzzi tub. The "regular" room was also very comfortable. The neighborhood was great - a few blocks from Bello Vista and literally right around the corner from Lastarria (great restaurants and […] cafes). The hotel is right on the park as well - making it a great spot to walk to see the city. The only reason this doesn't get a ten is due to some issues with the in-room safe and wifi. Otherwise, we loved this place Read moreGenuine Hotels.com guest review
Optimal location, comfortable room, friendly front deskGenuine Hotels.com guest review
"Located in the best part of the city, walkable."
I liked the ability to walk to many key attractions in the city and return to the hotel between junkets.Genuine Expedia guest review
"Great boutique hotel; Close to everything"
It's a small hotel, with big service. The receptionist doubled as concierge in finding us restaurants and reserving taxis. The breakfast is yummy, with healthy options. We stayed twice, and rooms on higher floors seemed quieter. The rooms weren't large, but very comfortable. We'd definitely come back.Genuine Expedia guest review
I traveled with my wife for 3 nights in January at this hotel. The location was close to Plaza Italia and many restaurants in Lastarria. More bars and restaurants are over the river in Bellavista. Our room was felt small but the bed was very comfortable. There is not much of a common space to hangout except for the restaurant but the Wi-fi worked fine. […] Breakfast was pre-ordered the night before and the servings were not large but we larger lunches and dinner anyway. The staff was very friendly and helpful. I would stay here again. Read moreGenuine Hotels.com guest review
"lovely staff and space"
Nice rooms, great food, good location, comfortable beds, excellent wireless and the nicest staff ever!.Genuine Hotels.com guest review
The hotel was good, but I thought a bit overpriced for the quality of rooms, they have an "ad hoc" feeling. Service was very good, and it was close to the main tourist destinations.Genuine Hotels.com guest review
"Great concierge hotel"
We liked the hotel and their staff very much. They made our stay quite nice with their personal and quality service. But, the surrounding area was dismal and our taxi driver told us not to walk around there at night. It was reasonably close to the Central Market of the city (about a 20 minute walk) but there was a lot of graffiti on the surrounding […] buildings and the alley where the taxi left us off was like being in a ghetto. Read moreGenuine Hotels.com guest review
Great little hotel in a great location. Staff is very friendly and helpful. Very small rooms, but well appointed. Nice,simple breakfast included. We would stay there again.Genuine Expedia guest review
very careful offer of excellent service, good prices and customer services.All staff very committed to give you, all that you need to be like in your home. Breakfast( included) is delicate, and well choose. Hotel offers meals, all day long, very elaborated and adequately priced. I will return.Genuine Hotels.com guest review
Good location if you are a tourist but not if you are conducting business in the Sanhattan area. Overall I give it a 5!Genuine Hotels.com guest review
Our stay in Santiago was wonderful and our stay in Su Merced contributed to this - ideal place to stay - would definitely recommend it to anyone.Genuine Hotels.com guest review
Fabulous breakfast, great service, clean and comfortable room with excellent wifi. The location is perfect, near many attractions and metro stops. Will stay here again.Genuine Hotels.com guest review
"Good location and friendly"
Very happy with a smaller hotel and the friendly staff. The location suited us very well. We could walk to all the locations we wanted to see. There are some excellent restaurants in Barrio Lastarria and we felt comfortable walking around the area at night.Genuine Hotels.com guest review
"Excellent small hotel in a fantastic location!"
Loved everything about it. Right across from the park. Wonderful cooked to order breakfast and very helpful staff.Genuine Expedia guest review
"Great hotel in the centre of town"
I found this be a great place to stay even thou it was only for one night, the staff where friendly and helpful and the was clean and comfortable. Would recommend it to anyoneGenuine Expedia guest review
Excellent breakfast, friendly staffGenuine Hotels.com guest review
Great staff, nice restaurant - all goodGenuine Hotels.com guest review
Having stayed at other hotels in Santiago before, i have some comparison, this hotel's location, staff and amenities including an excellent breakfast is the best of them all. Will stay there again by choice.Genuine Hotels.com guest review
Good location close to cafés and restaurants. Nice rooms and friendly staff. Complimentary breakfast was simple but quite satisfactory.Genuine Hotels.com guest review
"Nice hotel away from the noisy downtown"
It is a small Boutique Hotel just perfect for couples. It's restaurant had very nice choices and we had dinner there both nights. Tucked away in a quiet street in a very nice part of town we were able to walk along the park that runs along the river until we got to the fish market, had a look around that busy area and then stroll back to the lovely […] hotel. Read moreGenuine Expedia guest review
staff very helpful in giving advice and arranging connectionsGenuine Expedia guest review
"Bonito hotel, excelente servicio"
AgeadableGenuine Hotels.com guest review
Estuve 3 semanas en el Mariott de Santiago y pase dos días en el Su Merced con mi novia de vacaciones. Me gusto mucho el Su Merced. Las habitaciones son limpias y confortables. El "Hotel boutique" esta muy bien ubicado y el restaurante es de primera. Allí me quedaré la proxima ves que tengo que viajar a Santiago.Genuine Hotels.com guest review
Service vraiment au top avec en bonus le verre de bienvenue. L'Hotel est bien placé et la chambre était vraiment moderne et très belle. Le personnel est vraiment très accueillant.Genuine Hotels.com guest review
hotel-boutique sympathique, decors moderne, emplacement proche du centre ville et au calme.Genuine Hotels.com guest review
"Rigtig god oplevelse"
Dejlige store værelser med god komfort samt stort badeværelse. Der var desværre en del trafikstøj på det værelse, hvor jeg boede (room 6 on 3rd floor). Dette er sikkert gældende for alle værelser, der vender mod gaden. Glimrende WiFi og god morgenmad. Spiste i restauranten en enkelt aften, hvilket også var en fornøjelse. Meget servicemindet og hjælpsomt […] personale. Lidt for høj musik i restauranten efter min smag. Alt i alt i god oplevelser. Hotellet kan bestemt anbefales. Read moreGenuine Hotels.com guest review
"Nice small hotel for business traveler"
Enjoyed the stay a lot.very friendly staff. A personal choice for breakfast. Would stay there next time again. Nice difference from the big chain hotels.Genuine Hotels.com guest review
"Good location and very nice service"
09/14/14 Jamie818 Oak Park, California
The location was great. I was able to run in the park close by in the morning and able to walk to the Plaza de Armas, the Mercado Central and La Moneda. I was in room #4 and didn't have any problems with street noise. The staff were very nice and helpful; giving us tips on other portions of our trip and making calls for us. There is a lounge upstairs which has a view of the park and a great place to relax with a drink later in the evening.
"Love this hotel"
09/11/14 Jessamin H
Absolutely loved this boutique hotel! Great location, tons of cafe and restaurants nearby and next to the park. Clean tidy modern rooms. Staff are friendly and helpful. They make you fresh juice and coffee for breakfast after you order it. Bathroom is nice and big with walk in showers. Slightly pricer than the other hotel we stayed at in the same area but definitely worth the extra $20!!
09/11/14 Carlo C Buenos Aires, Argentina
Myself and my girlfriend are currently staying at this hotel in Santiago and we don't want to leave! It is everything that a boutique hotel should be. The staff are extremely helpful, friendly and they really made us feel welcome. The location is perfect; our room looks out over the Park Forestal and the view is absolutely beautiful. It is located on a busy road but the double glazed windows keep out the noise and we found it to be exceptionally quiet at night time. Our room is beautifully decorated and has everything that we need to be super comfortable - (the bed is probably the most comfortable we've slept in on our South American trip so far!) The bathroom is very spacious - shower is amazing and the slippers/branded toiletries are all lovely touches. Breakfast is absolutely delicious - this morning we had the 'plate of the day' which was an omelette made with mushroom and potatoes, fresh coffee, orange juice, cereal and the most amazing orange juice ever. You can also choose to have fresh fruits, soft breads, muesli & yoghourt, selection of teas...the list goes on! Would definitely recommend this hotel to anyone who is looking for luxury but at an affordable price.
"I would come back but..."
09/09/14 EggChen Mackay, Australia
...the only thing is the road noise. If not for that it would be 5 star. Great staff, great rooms, the best location for walking to Lastarria, centro and Bellavista but the road noise is bad enough to ruin your sleep. Ear plugs work ok. Having said that I would come back. There are too many positives including great value and nice park right out front.
"Great place to stay in Santiago"
07/13/14 stephanie w Wollongong, Australia
We had a lovely modern room with spacious bathroom over a busy street but the double glazing kept out any noise. Su Merced is a very small boutique hotel located across the road from Baquedano Metro Station - great location! The staff were very nice and helpful. We had a good breakfast with delicious fresh juice, cereal, eggs. It all felt quite "up-market".
"Great hotel with wonderful staff"
07/01/14 SalLen66 Eltham, Australia
Su Merced is a lovely small hotel. Our room was well equipped with a very comfy bed and quite large as hotels go. The room overlooked the lovely "Park Forestal" and there were plenty of great eating places nearby. The highlight though was definitely the staff. I needed a trip to a local hospital on our first night and the manager escorted us there, acted as translator & waited with us until 2.30am! We couldn't have bern more well looked after. Highly recommend this lovely hotel.
"Great location and staff"
06/25/14 Bergkamp9999 London, United Kingdom
As most people have already stated, the location is superb and the staff are great, many of them speaking excellent English. It's quiet but it's also just off two major roads so it's very easy to get around, with the Baquedano metro stop just 1 minute away. You choose breakfast from a menu card the night before but it's very well prepared and very tasty, and served with real coffee too. The safe was a good size and the WiFi worked very well. One tip for anyone taking the bus to Mendoza in Argentina; I was told to go to Estacion Central but you need to go to the Universidad de Santiago metro stop and walk to the Terminal Sur bus station across the road. There you'll find loads of options to take you across the border. I used El Rapido and they were fine.
"Excellent boutique hotel"
06/06/14 Richard M Hong Kong
We spent six nights in this excellent and well located small hotel. The staff were unfailingly helpful, and our room was well appointed and comfortable. We didn't really need six days to see the sights of Santiago, but in the middle of a long and hectic trip, we found Su Merced an oasis of calm, comfort and friendly service at a very reasonable price. The hotel' sown restaurant serves excellent breakfasts and original and tasty food for lunch and dinner. Su Merced definitely deserves the good reviews.
"A great find!"
05/25/14 Jacinta C Melbourne, Australia
We loved this boutique hotel in Santiago. The rooms were well appointed and very clean. The staff were friendly and helpful. Our breakfast was delicious. Great central location. Would highly recommend
"A wonderful boutique hotel in the heart of the city. "
05/17/14 Simon M Gold Coast, Australia
My partner and I stayed 2 wonderful nights here. The rooms are clean and comfortable and the staff is extremely friendly and helpful. The hotel has a small balcony on the 4th floor overlooking the park where you can enjoy a free glass of wine or similar given upon arrival. The best thing about Su Merced is its central location yet while being situated on a quiet back street. Plenty of gorgeous bars and restaurants within 5 minutes walking both towards the Plaza de Armas and to the Bohemian quarter. Very highly recommended if you only have a few days in Santiago.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )