I traveled with my wife for 3 nights in January at this hotel. The location was close to Plaza Italia and many restaurants in Lastarria. More bars and restaurants are over the river in Bellavista. Our room was felt small but the bed was very comfortable. There is not much of a common space to hangout except for the restaurant but the Wi-fi worked fine. […] Breakfast was pre-ordered the night before and the servings were not large but we larger lunches and dinner anyway. The staff was very friendly and helpful. I would stay here again. Read moreGenuine Hotels.com guest review
"lovely staff and space"
Nice rooms, great food, good location, comfortable beds, excellent wireless and the nicest staff ever!.Genuine Hotels.com guest review
The hotel was good, but I thought a bit overpriced for the quality of rooms, they have an "ad hoc" feeling. Service was very good, and it was close to the main tourist destinations.Genuine Hotels.com guest review
"Great concierge hotel"
We liked the hotel and their staff very much. They made our stay quite nice with their personal and quality service. But, the surrounding area was dismal and our taxi driver told us not to walk around there at night. It was reasonably close to the Central Market of the city (about a 20 minute walk) but there was a lot of graffiti on the surrounding […] buildings and the alley where the taxi left us off was like being in a ghetto. Read moreGenuine Hotels.com guest review
Great little hotel in a great location. Staff is very friendly and helpful. Very small rooms, but well appointed. Nice,simple breakfast included. We would stay there again.Genuine Expedia guest review
very careful offer of excellent service, good prices and customer services.All staff very committed to give you, all that you need to be like in your home. Breakfast( included) is delicate, and well choose. Hotel offers meals, all day long, very elaborated and adequately priced. I will return.Genuine Hotels.com guest review
Good location if you are a tourist but not if you are conducting business in the Sanhattan area. Overall I give it a 5!Genuine Hotels.com guest review
Our stay in Santiago was wonderful and our stay in Su Merced contributed to this - ideal place to stay - would definitely recommend it to anyone.Genuine Hotels.com guest review
Fabulous breakfast, great service, clean and comfortable room with excellent wifi. The location is perfect, near many attractions and metro stops. Will stay here again.Genuine Hotels.com guest review
"Good location and friendly"
Very happy with a smaller hotel and the friendly staff. The location suited us very well. We could walk to all the locations we wanted to see. There are some excellent restaurants in Barrio Lastarria and we felt comfortable walking around the area at night.Genuine Hotels.com guest review
"Excellent small hotel in a fantastic location!"
Loved everything about it. Right across from the park. Wonderful cooked to order breakfast and very helpful staff.Genuine Expedia guest review
"Great hotel in the centre of town"
I found this be a great place to stay even thou it was only for one night, the staff where friendly and helpful and the was clean and comfortable. Would recommend it to anyoneGenuine Expedia guest review
Excellent breakfast, friendly staffGenuine Hotels.com guest review
Great staff, nice restaurant - all goodGenuine Hotels.com guest review
Having stayed at other hotels in Santiago before, i have some comparison, this hotel's location, staff and amenities including an excellent breakfast is the best of them all. Will stay there again by choice.Genuine Hotels.com guest review
Good location close to cafés and restaurants. Nice rooms and friendly staff. Complimentary breakfast was simple but quite satisfactory.Genuine Hotels.com guest review
"Nice hotel away from the noisy downtown"
It is a small Boutique Hotel just perfect for couples. It's restaurant had very nice choices and we had dinner there both nights. Tucked away in a quiet street in a very nice part of town we were able to walk along the park that runs along the river until we got to the fish market, had a look around that busy area and then stroll back to the lovely […] hotel. Read moreGenuine Expedia guest review
staff very helpful in giving advice and arranging connectionsGenuine Expedia guest review
Estuve 3 semanas en el Mariott de Santiago y pase dos días en el Su Merced con mi novia de vacaciones. Me gusto mucho el Su Merced. Las habitaciones son limpias y confortables. El "Hotel boutique" esta muy bien ubicado y el restaurante es de primera. Allí me quedaré la proxima ves que tengo que viajar a Santiago.Genuine Hotels.com guest review
Service vraiment au top avec en bonus le verre de bienvenue. L'Hotel est bien placé et la chambre était vraiment moderne et très belle. Le personnel est vraiment très accueillant.Genuine Hotels.com guest review
hotel-boutique sympathique, decors moderne, emplacement proche du centre ville et au calme.Genuine Hotels.com guest review
"Rigtig god oplevelse"
Dejlige store værelser med god komfort samt stort badeværelse. Der var desværre en del trafikstøj på det værelse, hvor jeg boede (room 6 on 3rd floor). Dette er sikkert gældende for alle værelser, der vender mod gaden. Glimrende WiFi og god morgenmad. Spiste i restauranten en enkelt aften, hvilket også var en fornøjelse. Meget servicemindet og hjælpsomt […] personale. Lidt for høj musik i restauranten efter min smag. Alt i alt i god oplevelser. Hotellet kan bestemt anbefales. Read moreGenuine Hotels.com guest review
"Nice small hotel for business traveler"
Enjoyed the stay a lot.very friendly staff. A personal choice for breakfast. Would stay there next time again. Nice difference from the big chain hotels.Genuine Hotels.com guest review
"Great place to stay in Santiago"
07/13/14 stephanie w Wollongong, Australia
We had a lovely modern room with spacious bathroom over a busy street but the double glazing kept out any noise. Su Merced is a very small boutique hotel located across the road from Baquedano Metro Station - great location! The staff were very nice and helpful. We had a good breakfast with delicious fresh juice, cereal, eggs. It all felt quite "up-market".
"Great hotel with wonderful staff"
07/01/14 SalLen66 Eltham, Australia
Su Merced is a lovely small hotel. Our room was well equipped with a very comfy bed and quite large as hotels go. The room overlooked the lovely "Park Forestal" and there were plenty of great eating places nearby. The highlight though was definitely the staff. I needed a trip to a local hospital on our first night and the manager escorted us there, acted as translator & waited with us until 2.30am! We couldn't have bern more well looked after. Highly recommend this lovely hotel.
"Great location and staff"
06/25/14 Bergkamp9999 London, United Kingdom
As most people have already stated, the location is superb and the staff are great, many of them speaking excellent English. It's quiet but it's also just off two major roads so it's very easy to get around, with the Baquedano metro stop just 1 minute away. You choose breakfast from a menu card the night before but it's very well prepared and very tasty, and served with real coffee too. The safe was a good size and the WiFi worked very well. One tip for anyone taking the bus to Mendoza in Argentina; I was told to go to Estacion Central but you need to go to the Universidad de Santiago metro stop and walk to the Terminal Sur bus station across the road. There you'll find loads of options to take you across the border. I used El Rapido and they were fine.
"Excellent boutique hotel"
06/06/14 Richard M Hong Kong
We spent six nights in this excellent and well located small hotel. The staff were unfailingly helpful, and our room was well appointed and comfortable. We didn't really need six days to see the sights of Santiago, but in the middle of a long and hectic trip, we found Su Merced an oasis of calm, comfort and friendly service at a very reasonable price. The hotel' sown restaurant serves excellent breakfasts and original and tasty food for lunch and dinner. Su Merced definitely deserves the good reviews.
"A great find!"
05/25/14 Jacinta C Melbourne, Australia
We loved this boutique hotel in Santiago. The rooms were well appointed and very clean. The staff were friendly and helpful. Our breakfast was delicious. Great central location. Would highly recommend
"A wonderful boutique hotel in the heart of the city. "
05/17/14 Simon M Gold Coast, Australia
My partner and I stayed 2 wonderful nights here. The rooms are clean and comfortable and the staff is extremely friendly and helpful. The hotel has a small balcony on the 4th floor overlooking the park where you can enjoy a free glass of wine or similar given upon arrival. The best thing about Su Merced is its central location yet while being situated on a quiet back street. Plenty of gorgeous bars and restaurants within 5 minutes walking both towards the Plaza de Armas and to the Bohemian quarter. Very highly recommended if you only have a few days in Santiago.
05/09/14 Benjy S
My wife and I recently went to Santiago, Chile, and stayed at this hotel for 3 nights. Despite the exterior appearing less than the appealing, the actual hotel itself was very pleasant, clean and the staff very friendly / helpful. All of this made for a lovely few days spent in Santiago. Special mention goes to Paulina, who was especially helpful in recommending restaurants and arranging taxis, etc.
"Great boutique hotel"
05/07/14 Rob M Forster, Australia
We stayed 3 nights with 2 other couples there for one night. A little concerned when we arrived at night as the neighbourhood looks a little suspect with lots of graffiti. But the hotel itself was great, lovely beds, food and large common area on the fourth floor. The area is okay, Bella Vista, La Starria, fish markets and inner city all nearby.
"Very comfortable stay"
05/05/14 thompsonUK25 St. Albans, United Kingdom
We spent two nights in this very comfortable, small hotel. Our room was not big but this did not matter, as the hotel has a guest lounge on the fourth floor and a balcony,equipped with tables and chairs. This was a very pleasant place to sit in the early evening after a day’s sightseeing, as it has views of the park. Guests eat breakfast in the hotel’s restaurant, which is open to the public. Items for breakfast are chosen the night before from a menu. Food is very well presented but quantities are small, even on the cooked option, so it is a good idea to choose a number of items; we didn’t realise this the first night. We had both our evening meals in the restaurant. The standard of the food was very good and we got a discount as we were hotel guests. Staff on reception were very helpful and had a good standard of English. In the restaurant, at least one waitress spoke English, so we had no problems with communication. The hotel was quite central. We experienced no problems walking around during the day. The only negative comment to make about this hotel is that a consistent quantity of hot water was not maintained, which is very annoying when you want to shower. We did complain about this and the staff tried to sort it out. We presume that this was a temporary problem.
"Great hotel in central location and helpful staff"
We really enjoyed our stay at Su Merced. This 9 room boutique hotel is centrally located near all of the major sites and across from a nice park. Breakfast is included every morning, and quite good. Rooms are modern and equipped with free wifi. One of ours overlooked the Parque Forestal. The staff was very helpful throughout our stay. We highly recommend Su Merced.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )