"Great boutique hotel."
Very nice room. Excellent dining room. Great location with park opposite and access to public transportation. Staff spoke English very well and answered all our questions.Genuine Hotels.com guest review
"Su Merced es Mi Merced!"
Super lovely hotel in up and coming neighborhood. Fantastic staff, helpful and onsite restaurant very good. Nice view of park from upstairs lounge. Would definitely stay again!Genuine Hotels.com guest review
"Super Cute & Convenient!"
A must stay! Great location and extremely friendly staff members. Very helpful :) Great breakfast!Genuine Expedia guest review
"Great boutique hotel in a wonderful area."
Stayed at Su Merced for 2 nights. Very personalized service from check in to check out. Everyone was so nice and customer service oriented. The hotel is in a great location, close to parks, restaurants, and attractions. Would definitely recommend this small boutique hotel.Genuine Expedia guest review
"Modern, Classy and Convenient"
We stayed 2 nights at Su Merced during a quick trip to Santiago from our trip originating in Buenos Aires. Our room was fantastic- very clean and well-appointed, light and bright with high ceilings and a nice balcony facing the park. The hotel was a great place to stay and we would definitely stay again- the only downside/recommendations I would offer […] are as follows: we were concerned that there might be some noise at nighttime, given that our room overlooked a more-traveled road and the park-the road noise wasn't an issue at all, however, one night sleep was disrupted by noise (hollering, etc.) in the park- it would be great if the hotel better insulated rooms facing the park with better windows, etc. The other recommendation is minor, but just a thought- consider playing different music in the restaurant during morning/breakfast hours-for our 2 mornings at breakfast, there was dance/club music and it seems something more relaxing would better fit the time of day and ambiance of the restaurant. Minor recommendations: all in all, we loved the hotel and would certainly stay again! Read moreGenuine Hotels.com guest review
"Good location, good value and very nice service."
The location really worked for me. I was able to run in the park close by in the morning. The Plaza de Armas,(currently being renovated so not too much to see) La Moneda and the Mercado Central were all in walking distance for me. Everyone who worked there was very helpful. Picked up some advice on what to do in the next portion of our trip to Punto […] Arenas and Puerto Natales. When we needed to check on our ride to the airport the front desk made the call for us. There is an upstairs lounge which was very nice to take a drink up to and relax. Read moreGenuine Hotels.com guest review
The hotel was fantastic overall. The rooms (we were in two during our stay) were nicely appointed. The upgraded suite was amazing with a private balcony and jacuzzi tub. The "regular" room was also very comfortable. The neighborhood was great - a few blocks from Bello Vista and literally right around the corner from Lastarria (great restaurants and […] cafes). The hotel is right on the park as well - making it a great spot to walk to see the city. The only reason this doesn't get a ten is due to some issues with the in-room safe and wifi. Otherwise, we loved this place Read moreGenuine Hotels.com guest review
Optimal location, comfortable room, friendly front deskGenuine Hotels.com guest review
"A hidden gem"
Su Merced was an excellent boutique hotel in the heart of Santiago. The rooms were very modern, spacious and clean. The hotel was close to the subway (3 min walk to the Baquedano station) which allowed for quick/efficient transportation around town. Also dined at the restaurant, a nice little wine bar, that had decent food.Genuine Expedia guest review
"Located in the best part of the city, walkable."
I liked the ability to walk to many key attractions in the city and return to the hotel between junkets.Genuine Expedia guest review
"Great boutique hotel; Close to everything"
It's a small hotel, with big service. The receptionist doubled as concierge in finding us restaurants and reserving taxis. The breakfast is yummy, with healthy options. We stayed twice, and rooms on higher floors seemed quieter. The rooms weren't large, but very comfortable. We'd definitely come back.Genuine Expedia guest review
I traveled with my wife for 3 nights in January at this hotel. The location was close to Plaza Italia and many restaurants in Lastarria. More bars and restaurants are over the river in Bellavista. Our room was felt small but the bed was very comfortable. There is not much of a common space to hangout except for the restaurant but the Wi-fi worked fine. […] Breakfast was pre-ordered the night before and the servings were not large but we larger lunches and dinner anyway. The staff was very friendly and helpful. I would stay here again. Read moreGenuine Hotels.com guest review
"lovely staff and space"
Nice rooms, great food, good location, comfortable beds, excellent wireless and the nicest staff ever!.Genuine Hotels.com guest review
The hotel was good, but I thought a bit overpriced for the quality of rooms, they have an "ad hoc" feeling. Service was very good, and it was close to the main tourist destinations.Genuine Hotels.com guest review
"Great concierge hotel"
We liked the hotel and their staff very much. They made our stay quite nice with their personal and quality service. But, the surrounding area was dismal and our taxi driver told us not to walk around there at night. It was reasonably close to the Central Market of the city (about a 20 minute walk) but there was a lot of graffiti on the surrounding […] buildings and the alley where the taxi left us off was like being in a ghetto. Read moreGenuine Hotels.com guest review
Great little hotel in a great location. Staff is very friendly and helpful. Very small rooms, but well appointed. Nice,simple breakfast included. We would stay there again.Genuine Expedia guest review
very careful offer of excellent service, good prices and customer services.All staff very committed to give you, all that you need to be like in your home. Breakfast( included) is delicate, and well choose. Hotel offers meals, all day long, very elaborated and adequately priced. I will return.Genuine Hotels.com guest review
Good location if you are a tourist but not if you are conducting business in the Sanhattan area. Overall I give it a 5!Genuine Hotels.com guest review
"A true little gem"
A wonderful little hotel in a great location. Lovely fresh and healthy breakfast and a nice restaurant too. A little bit of noise from the main road is the only negative thing, but it was only minor noise. I would definitely stag again.Genuine Hotels.com guest review
"Well located, good service"
Staff were excellent and keen to help, John especially; I'd asked for quite a bit of assistance with restaurant reservations during my stay. Only standout quibble is that the hotel reception area is tiny (and one should approach from the Bueras side, not the Merced side).Genuine Expedia guest review
Nice stay in central Santiago ! We like the location a lot.Genuine Expedia guest review
"Excellent hotel in the middle of the city"
We were two young female travelers aged 25-30. Our priority for accommodation is safe neighborhood, cleanliness, and proximity to attractions. Su Merced ticked all these boxes for us, and more. We felt safe walking at night to dinner. The hotel was located 3 minutes walk from a metro station which served 2 lines, and 10-15 walk to plaza de armas. The […] room was spotlessly clean, as was the bathroom. There were just a few little issues like one of the bathroom amenities packet had been used and not refilled properly. Also bathroom is quite small - difficult to close the door if you are a big fellow. Breakfast consists of a menu which you tick the night before - tick as much as possible cos portions are not huge, but still tasty and most importantly they had great coffee made with expresso. However what I appreciated the most about Su Merced was the fact that they helped me book my sleeper bus tickets to the next town - I wasn't able to purchase online and only had 1 night in a Santiago so there would have been a real risk that all the bus tickets would sell out. They were also happy to keep our luggage all day in a secure staff area. All around, excellent service and location, would definitely return. Read moreGenuine Expedia guest review
Our stay in Santiago was wonderful and our stay in Su Merced contributed to this - ideal place to stay - would definitely recommend it to anyone.Genuine Hotels.com guest review
Fabulous breakfast, great service, clean and comfortable room with excellent wifi. The location is perfect, near many attractions and metro stops. Will stay here again.Genuine Hotels.com guest review
"Good location and friendly"
Very happy with a smaller hotel and the friendly staff. The location suited us very well. We could walk to all the locations we wanted to see. There are some excellent restaurants in Barrio Lastarria and we felt comfortable walking around the area at night.Genuine Hotels.com guest review
"Excellent small hotel in a fantastic location!"
Loved everything about it. Right across from the park. Wonderful cooked to order breakfast and very helpful staff.Genuine Expedia guest review
"Great hotel in the centre of town"
I found this be a great place to stay even thou it was only for one night, the staff where friendly and helpful and the was clean and comfortable. Would recommend it to anyoneGenuine Expedia guest review
Excellent breakfast, friendly staffGenuine Hotels.com guest review
Great staff, nice restaurant - all goodGenuine Hotels.com guest review
Having stayed at other hotels in Santiago before, i have some comparison, this hotel's location, staff and amenities including an excellent breakfast is the best of them all. Will stay there again by choice.Genuine Hotels.com guest review
Good location close to cafés and restaurants. Nice rooms and friendly staff. Complimentary breakfast was simple but quite satisfactory.Genuine Hotels.com guest review
"Nice hotel away from the noisy downtown"
It is a small Boutique Hotel just perfect for couples. It's restaurant had very nice choices and we had dinner there both nights. Tucked away in a quiet street in a very nice part of town we were able to walk along the park that runs along the river until we got to the fish market, had a look around that busy area and then stroll back to the lovely […] hotel. Read moreGenuine Expedia guest review
staff very helpful in giving advice and arranging connectionsGenuine Expedia guest review
ausser den schlecht isolierten Festern alles sehr gutGenuine Hotels.com guest review
Hotel Bistrô fantástico, pessoal gentil, animado e solícito. Muito bem localizado, próximo centro, metrô, barzinhos, restaurantes, shoppings, etc.Genuine Hotels.com guest review
"Hotel bem localizado"
O hotel é bem localizado, próximo aos principais pontos turísticos. Os funcionários são atenciosos e ajudam com dicas sobre passeios.Genuine Hotels.com guest review
"Muy agradable hotel para unas cortas vacaciones."
Un hotel muy agradable del estilo de los personalizados. En mi caso al ser por negocios estuve poco tiempo en las instalaciones, el restaurant y la comida muy buena, las habitaciones un poco chicas pero es el estilo y hay que considerarlo. Para negocios es importante el espacio y la comodidad, por los tiempos para realizar alguna reunión y para poder […] andar en caso de tiempo disponible. Read moreGenuine Hotels.com guest review
"Aconchegante e ótima localização."
Fácil para ir aos melhores restaurantes, e perto do metrô Baquedano.Genuine Hotels.com guest review
"Bonito hotel, excelente servicio"
AgeadableGenuine Hotels.com guest review
"Muy lindo hotel, cerca del centro de Santiago"
Muy lindo hotel, cerca del centro de Santiago, excelente ubicación al lado del parque forestal, el museo de bellas artes y a pasos de la estación de metro Baquedano. Buen servicio de desayuno.Genuine Expedia guest review
Estuve 3 semanas en el Mariott de Santiago y pase dos días en el Su Merced con mi novia de vacaciones. Me gusto mucho el Su Merced. Las habitaciones son limpias y confortables. El "Hotel boutique" esta muy bien ubicado y el restaurante es de primera. Allí me quedaré la proxima ves que tengo que viajar a Santiago.Genuine Hotels.com guest review
Service vraiment au top avec en bonus le verre de bienvenue. L'Hotel est bien placé et la chambre était vraiment moderne et très belle. Le personnel est vraiment très accueillant.Genuine Hotels.com guest review
hotel-boutique sympathique, decors moderne, emplacement proche du centre ville et au calme.Genuine Hotels.com guest review
"Rigtig god oplevelse"
Dejlige store værelser med god komfort samt stort badeværelse. Der var desværre en del trafikstøj på det værelse, hvor jeg boede (room 6 on 3rd floor). Dette er sikkert gældende for alle værelser, der vender mod gaden. Glimrende WiFi og god morgenmad. Spiste i restauranten en enkelt aften, hvilket også var en fornøjelse. Meget servicemindet og hjælpsomt […] personale. Lidt for høj musik i restauranten efter min smag. Alt i alt i god oplevelser. Hotellet kan bestemt anbefales. Read moreGenuine Hotels.com guest review
"Nice small hotel for business traveler"
Enjoyed the stay a lot.very friendly staff. A personal choice for breakfast. Would stay there next time again. Nice difference from the big chain hotels.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )