"Pure class, great location"
I loved everything about this hotel. From the cold towels and fresh juice upon check in to the baby elephant that came twice a day to visit, the outrigger Phuket is a very special place. I had a sea view room that included the club package, which I highly recommend. For the extra cost, the club package includes a wonderful part buffet, part cooked to […] order breakfast, snacks from 2-5, and unlimited drinks and tapas from 6-7:30. I'm sure the restaurants are wonderful, but we really didn't need them. On the beach, right next to the hotel, there is a fabulous Thai restaurant up on stilts that has fresh seafood called Tom Yam Goong. Definitley worth stopping in there for a bite. There is a little area, also next to the hotel, that sells snacks and has some shops with cute souvenirs and beachwear. Also, there are a couple of tailors that will make custom made clothes for ridiculously cheap prices. My partner got 3 pairs of slacks and 6 shirts for $325 US, and it was completed within 36 hours. The spa is first class, and it overlooks the lake. A golf cart comes by to pick you up, even though it is easily walkable. Their spa packages are a bit expensive, but very pampering and luxurious. I had a body scrub and full body massage and both were very nice. If I am ever back in Phuket, this is the hotel I will stay in. It is right on the beach, kid friendly, the service is excellent, it's both classy and unpretentious and the food is excellent. What more could I ask for? Read moreGenuine Expedia guest review
"Nice child friendly beach resort.."
Sea facing rooms walkable to pool and clean beach.. baby elephant popular with kids..Genuine Expedia guest review
Very nice and Luxurious hotel with excellent services, however, it is far away from patong area where you can enjoy the night life in ThailandGenuine Expedia guest review
"very nice hotel close to the beach"
very lovely hotel and grounds. Staff was extremely nice and friendly. Not a lot of dining options although food was good. Basically a large fairly expensive buffet and the pool cafe but nothing in between. We had breakfast included and it was excellent. Can't really walk to anything so taxi was needed in order to go anywhere and taxis are not cheap […] on Phuket. Lagoon ferry was nice. Pool was great. Beach had a lot of trash and it seems like the resort could at least clean up in front of their own property. Read moreGenuine Expedia guest review
"It is the one of the most beautiful area in Phuket"
Hotel staff, area,beach are the excellent, It is on the beach however you can visit all Laguna hotels and facilities (pools,restaurants, etc) Our room was seaview room, and you sleep well with wave sound.Genuine Expedia guest review
Done and done! This was the perfect getaway! It's far from Patong and requires a pricey taxi to get to the parties. However, the hotel is literally on the beach. We sat by the pool, could hear the waves crash, and had a baby elephant walk through the pool area. It was magical! Just left down the beach are the best massage huts EVER! Great eateries up […] and down the beach! You must stay here as it is simply fantastic! Read moreGenuine Hotels.com guest review
"Great New Hotel and Excellent Service"
It was well worth the money and the effort getting to Laguna Beach. There are also a lot of things to do within Laguna Beach becuase of the number of hotels in the area.Genuine Hotels.com guest review
"Excellent Phuket Resort"
Wonderful facility following extensive remodeling. Excellent location on the beautiful beach and great pools with water slide. Service superb. No negatives of significance except could have been more sunshine during our time.Genuine Expedia guest review
"Excellent newly renovated Outrigger Resort"
Note: Outrigger Phuket Laguna Beach Resort is different than the Outrigger Phuket Villas. This is a review for the Beach Resort. Overall, we had a great experience. Four of us stayed in two adjoining rooms at the newly renovated Outrigger Phuket Laguna Beach Resort mid March. It had re-opened days before. Facilities were really good quality and management […] was really friendly and accommodating. There weren't too many guests, so we really got to relax within the hotel's facilities. In fact, between the beach, the pool, the restaurant, and the outdoor lounge beds/sofas, we didn't leave the hotel for the first day of our trip! The hotel is right on Bang Tao beach and has beach chairs and bar service right on the sand, steps away from both the ocean and the hotel pool. The beach was really clean and private, although technically it's part of the larger public beach. The hotel is also part of the Laguna complex, so it was nice to be able to easily shuttle over to Banyan Tree for drinks in the evening. Definitely a great hotel option - located on a great beach next to other good quality hotels and restaurants, and not too far away from other beaches like Surin and good seafood restaurants and nightlife over in Patong. Read moreGenuine Hotels.com guest review
"Great hotel for families"
We stayed for six nights at the Family Room at Outrigger Laguna Beach Resort last week, and had a great time. There are so many beds in the room is more than enough for 2 adults, 2 children. We all enjoy the slide at the pool. There are so many activities to do around the resort, we tried kayaking, windsurfing with the kids, they like it. Even though […] the resort is located at a quieter area but there are quite a few restaurants to choose from other than the hotel restaurants and most of them offer free shuttle service. Not much shopping if that's what you are looking for. We only tried the kids club for couple hours on the last day, the people there seems to be friendly and nice and kids enjoy it there. Would definitely stay here again if we go back to Phuket. Read moreGenuine Hotels.com guest review
"will stay again and again"
Excellent hotel . With Excellent service at all . Excellent place . In summary , it must be rated more than 10/10 :)Genuine Hotels.com guest review
"Great resort hotel right on the beach."
This was a great hotel in a fantastic location. The staff were great and Roberto really looked after us, as our son has a gluten intolerance. The breakfast buffet was fantastic great choice and all cooked right in front of you. The Thai buffet on the Sunday night was a must the only slight grip was the cost of the meals and the barbeque on the beach […] wasn’t the best (although they could do nothing about the rain!) The baby elephant was a real hit with the kids especially when she came into the sea and splashed around with the kids. I would highly recommend this resort, the sun down experience is great and they do look after you well. Read moreGenuine Expedia guest review
"Fantastic Hotel with the The Best Staff !!"
This place really is a beautiful place to stay - the food is absolutely superb, the breakfasts had an abundant of choices so much so you couldn't fit it all in! The seafood buffet was 5 star quality so much choice, such beautiful flavours - right down to the multitude of desserts. But the staff is what makes this place special they are just beautiful […] people, they made us feel like as one of my kids said "Royalty" Candy the baby elephant visited twice a day which everyone loved his carer was a lovely gentle man. The adjoining shops were a bonus as they had knick knacks, clothes, food such as choc bars and crisps plus cocktail and beers all a little cheaper than the resort prices. The restaurant on the beach (just outside the resort) was great value and lovely food too. The ones a little further up the beach had lovely food but we felt as did other guests (who went on a different evening) that that they overcharged us. My advice is get someone who hasn't drunk to much to double check the bill. Overall I would give Outrigger Laguna 10 out of 10. The kayaking, catamaran, paddleboarding for free is a bonus. Jet Skiing and Parasailing also available at your doorstep for a reasonble price - a must to do! Read moreGenuine Expedia guest review
"Very nice spot, but expensive for Thailand"
A great location right on the beach. An idyllic setting. Ideal for families, with plenty of activities and some very nice touches (like the baby elephant who visits the pool area every day). Hotel is in good condition, with recent renovations. The only negative is the cost: everything - food, beverage, transport - is fairly pricey by Thailand stan […] dards. Read moreGenuine Expedia guest review
Living in the Middle East we are spoilt with good hotels and the service in them - the Outrigger Laguna Phuket surpassed our expectations. Great hotel. Fantastic staff (great with our child). Access to adjacent hotels was a huge plus. The restaurant on the beach next door served brilliant (and reasonably priced) food.Genuine Hotels.com guest review
"Fantastic place but too far away for shopping."
We enjoyed our stay at the resort, the back door of our room opened up onto the beach. Even though it was low season and we couldn't swim we enjoyed sitting outside listening to the waves. Overall it was a very pleasant and relaxing experience. The room was very clean and I loved the sunken shower.Genuine Expedia guest review
"An Amazing Complex"
Welcomed by Irena [ who was a great help during our 8 days ] & escorted to our beachfront suite as she explained all about the resort.The cheerful,friendly Yei every morning at breakfast,who epitomised all the staff.The fact there are 3 pools[ 1 for tiny-tots,1for games,1for adults ].The resort is only 1 of 5 spread over 100's of acres of lagoons,canals […] & tropical vegetation connected by free ferries & shuttle bus.Dining can be had at all & booked to your room.Sporting facilities include squash courts,tennis courts,badminton,archery,golf driving range,[ there is also a superb golf club within the complex ] & fitness centre.There are other beach front cafes that are also great for a change [ but not associated with the hotels ] & small markets to browse through.The lagoon is also a great place to hire a kayack.or jet ski.There is a small shopping villiage [ with minimart ] on the lagoon system.A large area has been set aside for the elephant park [ a baby one visits the pool area every day for photos.] The whole experience gave us a most enjoyable & memorable holiday. Read moreGenuine Expedia guest review
Great hotel for the family.Genuine Hotels.com guest review
"Nice hotel close to beach."
Trapped inside for three days due monsoon storm and beach closed.Genuine Expedia guest review
"Great location for relaxing holiday!"
The hotel and its surrounding grounds were extremely well kept. All staff were very welcoming and friendly and were available to help at all times. The room was better than expected, recently renovated containing all necessities possible. The pool and the beach were very nice, despite the sea being too rough to swim in. The food and drink was top class. […] The readily available shuttle bus and boat made travelling around the resort very easy. The only negative would have to be the frenzy of breakfast time. Despite the wide spread of food available there was not enough staff to stay on top of everyone. Perhaps a larger area and more staff would improve this only fault. After visiting some of the other hotels in the resort, we found Outrigger to be by far one of the best. We would highly recommend Outrigger to anyone looking for a nice relaxing holiday. Read moreGenuine Hotels.com guest review
"Good quality but expensive"
Very good hotel but a long way from anywhere. Taxi needed to go to shops or restaurants therefore hotel drinks and food were 5 times more expensive than outside. Beds very hard, but staff used to this complaint and were ready with extra foam mattress covers (didn't help much)Genuine Expedia guest review
We originally stayed at the hotel 3 years ago and loved it then but our recent trip was even better. The hotel is beautiful, well set out and we loved everything about it. We has originally booked a 2 bedroom apartment but was advised upon arrival that it wasn't ready so we had a choice of rooms and we settled on the Club rooms on the ground floor overlooking […] the beach. These rooms were fantastic and we sat out on our deck watching the waves roll in. We will definately go back again. Read moreGenuine Hotels.com guest review
"Great with some hickups"
The resort is very nice and staff is very polite. The pool area is just amazing. However, for dinner and breakfast we had to ask for several items (e.g. cutlery, plates etc) as our table was not completely set. Overall, great to relax.Genuine Expedia guest review
Excellent resort! Amazing! The facilities, staff attention! Food! Everything!Genuine Expedia guest review
"I needed a break"
Restful break, waited on by generous staff, enjoyed the beautiful setting.Genuine Expedia guest review
"Great location, comfy beds, serene"
Good resort with family oriented activities, location provides privacy yet many restaurants and amenities within reach just outside the resort. Hotel just refurbished thus looks & feel clean.Genuine Hotels.com guest review
"Wonderful stay - great service!"
We stayed at this hotel for 2 nights during the marathon weekend. The service was superb from the moments of our arrival through our departure. We were greeted with welcome drinks and fresh towels. The check-in was a breeze. We were also upgraded to the club seaview room, with the view overlooking the pool area as well as the beach. The room was as […] expected, clean and comfortable. The facilities were also as expected, I made the use of the pool and the fitness room and they were being upkept very well. The breakfast was also opened early at 4am to accomodate those who participated in the marathon/ half marathon, which I thought was very well done. When I returned from the race, I requested a bucket of ice for an ice bath (for my legs), a housekeeper graciously came back with plenty amount of ice I needed (at first I wasn't sure if she, as a non-runner, knew how much ice I really need). All of the staffs we encountered here were courteous and helpful with everything we needed. Every single staff here greeted us every time they saw us and it really made us feel very welcome. We had a wonderful stay and would recommend it to anyone. Thank you for the excellent service. Read moreGenuine Expedia guest review
"Great relaxing resort stay"
If you want to relax at a resort then you will like it here.Genuine Hotels.com guest review
"Great resort for families"
Nothing to complain about, everything was good. Not so much in the surrounding area but taxis available easily and shuttles to other resorts.Genuine Hotels.com guest review
The rooms are brilliant. Spacious and clean. The hotel is a great layout, simple and not far to reach any point. The spa is PHENOMENAL! A must try for the best relaxing experience you can ever have!Genuine Hotels.com guest review
여태껏 가본 호텔 중 위치 주변환경 서비스 등 여러모로 최고로 꼽힐 곳입니다. 특히 주변환경이 너무 아름다워서 책을 읽을 시간이 아까울 정도였습니다. 다음번에도 재방문할 의사 100프로입니다Genuine Hotels.com guest review
"Hieno mutta kallis"
Lapsille mahtavaa oli päivittäin vieraileva Candy-elefantti.Genuine Hotels.com guest review
"Super fint hotel til et par dage tæt på lufthavnen"
Meget fint hotel med kæmpe poolområde. God service og den bedste morgenmad jeg har set. Stranden er fin og der ligger masser af restauranter. Området er lidt dyrere end i masse-turisme områderne..Genuine Hotels.com guest review
"Sköna sängar och fint läge intill havet."
Mycket bra som helhet. Personalen kunde dock inte hjälpa till med att skaffa fram värktabletter när en av familjemedlemmarna hade feber, de hänvisade oss enbart till kliniken som låg en bit från hotellet, mycket dåligt! En morgon när vi vaknade hade även en kackerlacka (ca 4-5 cm lång)drunknat i ett vinglas som stod på bordet intill sängen, mycket äckligt! […] Då vi informerade hotellet om detta höll de med om att det var väldigt äckligt, de erbjöd oss dock ingenting som kompensation vilket vi skulle ha upskattat! Read moreGenuine Hotels.com guest review
日本人のスタッフが親切に対応して、朝食付きで部屋もアップグレードするプランを提案していただきました。 プールサイドに一日２回小象が散歩しにきて、餌をあげたり、乗ったり、キスまでしてくれます。 キッズクラブも充実していて、ちょうどハローウィーンだったのでホテル内を "trick or treat"と周りながらお菓子をもらいました。日本人がほとんどいないホテルなので、子供たちには国際交流のいい経験をさせてもらえました。 すべてにおいて最高のホテルでした！ もっと長く滞在したかった！！Genuine Expedia guest review
英語が出来ないから少し不安だったが、チェックインの時に日本人のスタッフに声かけられて、スムーズに。 あんまりにも景色が良さ過ぎで、チャージを払い、オーシャンビューの部屋へグレートアップしました。 アップする価値がある！オーシャンビューおすすめです！Genuine Expedia guest review
"good with kids"
I spent 3 nights at this hotel. Perfect for kids to play...elephant visits the pool and play with kids quite a long time. And water slide add more fun in staying at the pool... staffs are very friendly. Good place to stay...Genuine Hotels.com guest review
8/30から3日間お世話になりました。 ビーチとプール、朝食(日中は出かけるため)が充実しているホテルを探していました。 街から少し離れていますが、静かでのんびり過ごせて素敵な3日間を過ごせました。小像がホテルを歩いていたのにはビックリしました。 ホテルのスタッフも皆さん親切でした。 次回もここに泊まろうと思います。 yGenuine Expedia guest review
just perfect for a nice quiet beach with excellent room and service! lots to see within the laguna area and was very convenient to look around with free shuttlesGenuine Hotels.com guest review
"굉장히 깨끗하고 좋은 리조트"
가격만큼 정말 깨끗하고 좋은 리조트 였습니다. 조식은 더할나위 없이 훌륭하고 직원들도 전체적으로 친절 합니다만, 첫날 저의 가방을 룸까지 옮겨다 주어야 하는데 2시간이 넘도록 안가져다 주어서 물어보자 그때서야 가져다 주었습니다. 저희에게만 실수 한 것 같은데 이 부분때문에 좀 감점을 주었습니다.Genuine Hotels.com guest review
"Un tres bon rapport qualite/prix"
Nous avons passé 4 jours a l'hotel Phiphi The Beach, Nous recherchions un hotel situé non loin de Tonsai et son ambiance nocture mais un peu à l'ecart pour la tranquilité, donnant sur une belle plage. l'hotel est situé a 10 min en longtail boat de l'embarcadere de Tonsai Jolis bungalows sur pilotis a flanc de colline, confort (terrasse, clim, tv lcd, […] douche d'exterieur) 2 restos dont 1 les pieds dans le sable, petite piscine face a la mer, massages, bar et plage privee de sable blanc. Nous avions demandé un bungalow en hauteur pour la vue. seul inconvenient: on entend la journee le passage des bateaux mais ça ne nous a pas gené outre mesure. Je recommande cet hotel. En conclusion: bon rapport qualité prix et bien situé. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great hotel - great stay"
03/04/14 Mogu77 Vienna, Austria
We booked this hotel because of the good reviews and the fact that it is right on the beach and were not disappointed. Our club room with a fantastic sea view was large and well equipped. The service in all areas was very good. The club itself was a highlight. Attentive service, excellent canapés in the evening and the wine tasted very good. The beach is very nice and invites you to stroll. Unfortunately, the sun beds are occupied very early in the morning. also the staff which gets tip, reserved the beds :-( Unfortunately we only had 4 days there but we'll be back :-)
02/24/14 hunterfamily2014 Dubai, United Arab Emirates
Hi We live in Dubai and almost all the hotels here are 4/5 star so many hotels can suffer by comparison. The outrigger was not one of them. This is a really nice hotel, large freshly renovated room with really good facilities. Pool area has plenty of beds and are located such that you can be with families or a little quieter out of the way. The service was excellent, our 11 year old son joined us unexpectedly the hotel made no fuss about him joining us in our room and went the extra mile, contacting the local airline to help me arrange additional domestic flights for him. Within the Laguna resort there is many dinning options, most of the hotels are pricy for Thailand so be sure to check that's what you want before booking, there are also alternatives on the beach next to the hotel and some other restaurants 10-15 mins away. The hotel will arrange taxi's/ pick ups for you no problem. It is a very quiet hotel and this is the only down side, but you are only a taxi ride away from some of the more lively Phuket locations. This was ideal for us as we were looking for 90% relaxation and 10% lively. We thought the room price was very reasonable and were upgraded on arrival, cost in the resort are high but you get what you pay for and as said above there are plenty options depending on what you are looking for. I would happily return to this hotel and on my experience here will look for outrigger hotels in the future.
"Absolutely fabulous resort in an amazing location"
02/21/14 Craig D Melbourne, Australia
I have been to Phuket more than 30 times and stayed at a number of hotels over the years, but I can honestly say that the newly refurbished Outrigger Laguna Phuket Resort has everything going for it. Firstly location, it is right on the beach and it is a fabulous beach in a sort of bay. You can walk 3+ kilometres left or right without running out of beach. We were there in February, which must be the best time of year. The sea is quite calm, the water warm and great to swim in. From a location perspective, the Laguna area offers many things to do, shops, restaurants etc, all within a short walk or using the complimentary shuttle bus or ferry. Secondly, the hotel is sparkling. The renovation is fabulous and all the areas of the hotel are fresh and stylish. The pool area is really classy with waterways that seem to wander all over the place. There is a water slide for the kids. I use the gym all the time and the facility is first class, with top end LifeFitness equipment. There are lots of restaurant choices within the hotel or the other nearby hotels and they provide the option to charge the meal to your room account at the Outrigger. There are also lots of restaurant choices on the beach if you want to chose a more relaxed and lower cost option. We booked a Club room. The Club is fabulous and the staff amazing. You have the choice of sitting outside taking in the views of the lake or inside if you want to get away from the heat. They serve a great breakfast in the morning, afternoon tea and then evening cocktails with a tasting menu that changes daily. Lastly, the room. We booked a Sea Front room and when we checked in, the receptionist offered us the option to upgrade to a suite for a reasonable extra price. Once we saw the Layan Suite, there was no going back. The suite was huge and virtually hangs over the beach. We were literally 50 meters to the waters edge. The suite had all the amenities that you could imagine and was maintained impeccably. The regular rooms also look amazing and I would strongly recommend that you pay the little extra for the seafront rooms. They are well worth it and I would also advocate you take the Club option. Overall, this was a fantastic experience, so much so, I wrote this review whilst I am still staying in the hotel.
"Perfect Phuket Experience"
Friends of ours recommended the hotel. It was our sixth time in Phuket but first time at the Outrigger. The service throughout our stay was marvellous - the warm welcome by front desk staff, the service in the restaurants, at the pool bar or during dinner (lovely barbecue on the beach with great lobster and steak). Staff was very attentive and extremely friendly. Breakfast offers a variety of food from different countries, big selection. We saw Germans, Austrians, Swiss, Russians and Japanese and enjoyed this international atmosphere and the mix of families and couples. Our room was near the pool and the beach and had sea view and it was quiet, clean, comfortable with nice amenities. The wifi worked well even at the beach if you didn't walk too far away from the hotel. The fitness room is well equipped and clean and plenty of activities such as surfing lessons were available. The catamaran on the beach belongs to the hotel and was free of charge. we took it out one afternoon, it was in good shape and perfect to sail. One of the nicest hotels at one of the best beaches in Phuket, we will be back.
"Such Potential Wasted"
02/18/14 L H
This property is absolutely beautiful. Too bad they do not have the service to go with it. The bell men are absolutely great but once you get to your room forget it. I saw one reviewer post that around the pool and beach area there were staff walking around just looking for guest to service. I can tell you while we were there they were nonexistent. For every drink that we wanted we had to go get. At one point I asked if I could order drinks and they just said yes then ignored me. Maybe that was too out of the box question because most service industry personnel would have asked how they could help. On our first night we sat next to the bar and had to ask for every drink. The same is true with the restaurants. Breakfast buffet is great but the other food is mediocre at best. Once again service stinks and the attitude if their wait staff is not in the least bit friendly. I read other reviewers complain about the Russian clientele and was offended by such remarks. I now understand why such mentions were made. As one reviewer points out there must be some heavy marketing in that country. Just a very rude and inebriated atmosphere. To top it off on our last day there the couple we were with ran out of toilet paper in their bathroom, really unacceptable. Really a shame because this could really be a nice resort. We will not return on our next visit to Phuket and will not recommend.
"Modern, clean, comfortable - and fun for our son!"
02/15/14 mskullcap Ottawa
Our travel agency booked us at the Outrigger Laguna Resort and Villas. I clearly had asked for a resort ON THE BEACH. When we arrived at the Outrigger Beach Resort, surprise, they had no history of our booking. After 1hr of phone calls with our travel agency, convincing them that there really ARE two Outriggers in Phuket, they agreed to allow us to cancel our room at the Villas, and to book at the Beach resort instead, without penalty. Thank goodness! We came to Phuket for beach and sun... And thanks to the excellent front desk staff and manager, they gave us a room at the last minute during high season that met our expectations. In a most un-Thai-like manner, I arrived with my North American attitude demanding they sort out the problem with our room - and the staff tolerated my anger, and responded with smiles and helped however they could. I felt like a fool, and after I relaxed I apologized to them. The service at the front desk, and with the room cleaning staff, was particularly wonderful. The service at the bar area was quite good. Our room was right along the beach. We had a nice private patio that we enjoyed in the evenings. No one had warned us about the cicadas! What an experience - every dusk and dawn they would buzz at great volume for about 10mins. Very cool. The beach was well maintained, the water warm and calm. The water did have sea lice, which we were quick to experience as light pricks in your skin as you swim. It was annoying but didn't stop us from swimming. I windsurfed and stand-up paddle boarded along the beach every day. It was a great way to explore and get a workout at the same time. It also gave me a better idea of the jellyfish situation (as my Canadian gov't warned us about dangerous jellies around Phuket). Indeed, I did see a large number of large, magenta coloured jellies near the surface all along the beach. I would not want to swim into one of these fellas... So we wore our swimming goggles whenever we swam. Of course, the magenta jellies aren't particularly dangerous, it is the box jellies we needed to look out for, and they are uncoloured. Sure enough, in the evening on our walk home from a restaurant some 2km up the beach, we did spot a clear, box-shaped jelly washed up onto the shore. But it was the sole jelly we saw washed up in our 5 day stay. We decided to take an afternoon snorkelling trip, so we hired a boat from the hotel to take us to a little island about a 30min longtail ride. It was my son's first real snorkelling experience - he quickly climatised and enjoyed the experience. The variety of fish and creatures was not particularly rich compared to our experiences in the Caribbean, but it was still worth it as it gave our son the confidence to enjoy snorkelling!
"Stylish, Spacious & Welcoming"
02/15/14 Monkey_Kelv Tasmania
Overall the Outrigger makes a fantastic impression - with it's expansive pools, beach vista and impressive restaurant areas. Pros: Excellent friendly attentive staff, well maintained, spotlessly clean, excellent pool areas, nice rooms with new bathrooms, kids club, everything is seamless. Cons: The wifi is hopeless most of the day - slow and we ended up using roamed data. It's only ok in non peak times. The kids club has excellent staff but could do with additional toys/resources. Food and drink is 'Resort prices' - well it's a resort after all! The last point might seem an odd one to mention but there are a lot of Russians that stay here (about 35% according to a staff member I was talking to). I'm sure there are nice Russians out there, but the majority seem rude and miserable. You'd have thought they were heading back to Siberia to work in underground salt mines after their holidays and they are quite snappy and rude to the Thai staff. All the best with meeting one that smiles.
"Wouldn't waste your time"
02/14/14 Jessica B
Hotel was on the beach - nice. That was about all that was nice. Service was the worst we experienced in Thailand--they seemed wayyyyy understaffed. Restaurant food was not good. Came home from a long day on a boat at 1530 and our room still hadn't been cleaned. Wouldn't stay here again.
02/13/14 FYXant Winterthur, Switzerland
I stayed there for 7 nights, and it was the best hotel, i've ever been to. The staff is always nice and very attentive. The rooms are nice and big and the view out of the window is beautiful. The breakfast buffet is quite large and the food very diverse and tasty. The beach is the most perfect thing about this hotel. It is very nice but there are not so many people there. It's just the hotel guests.
"Great Service - very welcoming - beautiful location"
02/13/14 Raj H Broadbeach, Australia
Our beach view room was as described, beautiful views. The room was clean and all amenities in place. The room was cool and well appointed. Everyone (staff) at the resort was very welcoming all greeting you as you walked through the resort. The breakfast was amazing and we preferred the Al-a-carte from the Club. The Club also had free drinks (non-alcoholic) all day. We ate at two hotel restaurants and both were excellent and the BBQ on the beach was to die for. Next to the hotel beach, on the LHS are some good value shops and we found an amazing hidden restaurant called A-Loma Seafood. - The Indian food is probably the best I've ever tasted ! We travelled without kids but will definitely take them next time. The pool and beach are good. For young children they bring in this cute little elephant every morning!
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