"Awesome hotel, especially for those with families!"
The hotel is an excellent option for those who are looking to stay at a family-oriented resort. The service is remarkable from the moment you walk into the hotel and to the time you leave. The staff are very professional and helpful. For those with families, I recommend going for the Club Premium Sea Front rooms. The rooms are bigger and the views […] are spectacular. In addition, you get access to the Club which offers drinks (cocktails & canapés in the evening) and breakfast in the morning. It was worth the extra we paid for. The pools are also quite big and we didn't once feel that it was too crowded. There is also a big slide which can be quite fun for both adults and kids, and it is constantly manned by an attendant so you can feel safe. The beach is also very clean and not overly crowded. There is ample space between the hotel and the water which gives beachcombers sufficient "real estate" to play in the sand, walk and relax. Overall, while the hotel is a great option for those with children, it is also great for adults. While there are many children on the compound, it doesn't get too loud or too chaotic. You still have a sense of privacy and personal space :) Read moreGenuine Hotels.com guest review
Response by Outrigger Laguna Phuket Beach Resort Dear Jason, Thank-you for choosing to spend your holiday with us at the Outrigger Laguna Phuket Beach Resort and for taking the time to share your feedback. I was delighted to read that you enjoyed your stay and would like to thank-you for highlighting the club benefits, resort amenities and friendly service you received during your stay. I do hope we will have the pleasure of welcoming you back to Phuket in the near future and until then Many thanks again and best regards Tony Pedroni General Manager
"Wonderful resort, beach, pools ++"
Wonderful hotel. Close access to the beach, wonderful swimming pools, very nice staff, clean and nice rooms... Would definitely recommend / go back.Genuine Expedia guest review
"Relaxing and Enjoyable stay"
Beautiful location and amenities. We loved Phuket and the hotel was perfect place to stay for the Challenge Triathlon event.Genuine Expedia guest review
"Pure class, great location"
I loved everything about this hotel. From the cold towels and fresh juice upon check in to the baby elephant that came twice a day to visit, the outrigger Phuket is a very special place. I had a sea view room that included the club package, which I highly recommend. For the extra cost, the club package includes a wonderful part buffet, part cooked to […] order breakfast, snacks from 2-5, and unlimited drinks and tapas from 6-7:30. I'm sure the restaurants are wonderful, but we really didn't need them. On the beach, right next to the hotel, there is a fabulous Thai restaurant up on stilts that has fresh seafood called Tom Yam Goong. Definitley worth stopping in there for a bite. There is a little area, also next to the hotel, that sells snacks and has some shops with cute souvenirs and beachwear. Also, there are a couple of tailors that will make custom made clothes for ridiculously cheap prices. My partner got 3 pairs of slacks and 6 shirts for $325 US, and it was completed within 36 hours. The spa is first class, and it overlooks the lake. A golf cart comes by to pick you up, even though it is easily walkable. Their spa packages are a bit expensive, but very pampering and luxurious. I had a body scrub and full body massage and both were very nice. If I am ever back in Phuket, this is the hotel I will stay in. It is right on the beach, kid friendly, the service is excellent, it's both classy and unpretentious and the food is excellent. What more could I ask for? Read moreGenuine Expedia guest review
"Nice child friendly beach resort.."
Sea facing rooms walkable to pool and clean beach.. baby elephant popular with kids..Genuine Expedia guest review
Very nice and Luxurious hotel with excellent services, however, it is far away from patong area where you can enjoy the night life in ThailandGenuine Expedia guest review
"very nice hotel close to the beach"
very lovely hotel and grounds. Staff was extremely nice and friendly. Not a lot of dining options although food was good. Basically a large fairly expensive buffet and the pool cafe but nothing in between. We had breakfast included and it was excellent. Can't really walk to anything so taxi was needed in order to go anywhere and taxis are not cheap […] on Phuket. Lagoon ferry was nice. Pool was great. Beach had a lot of trash and it seems like the resort could at least clean up in front of their own property. Read moreGenuine Expedia guest review
"It is the one of the most beautiful area in Phuket"
Hotel staff, area,beach are the excellent, It is on the beach however you can visit all Laguna hotels and facilities (pools,restaurants, etc) Our room was seaview room, and you sleep well with wave sound.Genuine Expedia guest review
Done and done! This was the perfect getaway! It's far from Patong and requires a pricey taxi to get to the parties. However, the hotel is literally on the beach. We sat by the pool, could hear the waves crash, and had a baby elephant walk through the pool area. It was magical! Just left down the beach are the best massage huts EVER! Great eateries up […] and down the beach! You must stay here as it is simply fantastic! Read moreGenuine Hotels.com guest review
"Great New Hotel and Excellent Service"
It was well worth the money and the effort getting to Laguna Beach. There are also a lot of things to do within Laguna Beach becuase of the number of hotels in the area.Genuine Hotels.com guest review
"Excellent Phuket Resort"
Wonderful facility following extensive remodeling. Excellent location on the beautiful beach and great pools with water slide. Service superb. No negatives of significance except could have been more sunshine during our time.Genuine Expedia guest review
"Excellent newly renovated Outrigger Resort"
Note: Outrigger Phuket Laguna Beach Resort is different than the Outrigger Phuket Villas. This is a review for the Beach Resort. Overall, we had a great experience. Four of us stayed in two adjoining rooms at the newly renovated Outrigger Phuket Laguna Beach Resort mid March. It had re-opened days before. Facilities were really good quality and management […] was really friendly and accommodating. There weren't too many guests, so we really got to relax within the hotel's facilities. In fact, between the beach, the pool, the restaurant, and the outdoor lounge beds/sofas, we didn't leave the hotel for the first day of our trip! The hotel is right on Bang Tao beach and has beach chairs and bar service right on the sand, steps away from both the ocean and the hotel pool. The beach was really clean and private, although technically it's part of the larger public beach. The hotel is also part of the Laguna complex, so it was nice to be able to easily shuttle over to Banyan Tree for drinks in the evening. Definitely a great hotel option - located on a great beach next to other good quality hotels and restaurants, and not too far away from other beaches like Surin and good seafood restaurants and nightlife over in Patong. Read moreGenuine Hotels.com guest review
"Perfect resort for the whole family"
Fabulous stay! Perfect hotel if you want the hustle and bustle away from the main Patong strip. Wonderful stretch of beach with a breathtaking sunset view. The daily elephant appearance and the water slide at the kids' pool did not dissapoint. And the ferry ride around the Laguna compound thrill the kids again and again. Will definitely go back!Genuine Hotels.com guest review
Response by Outrigger Laguna Phuket Beach Resort Dear CARRIE, Thank-you for choosing to spend your recent family vacation with us at the Outrigger Laguna Phuket Beach Resort. I was delighted to read that you had a fabulous stay and would like to thank-you for your very kind feedback. It was great to read that you plan to return to stay with us again and we do look forward to welcoming you back soon. Many thanks again and best regards Tony Pedroni General Manager
Outrigger was a great hotel, certainly earns a five star rating, better then the photos. They even have a baby elephant come and visit at the pool each day. Our room was excellent opening out to the garden and went to sleep with the sound of the ocean each night. Excellent value for money. Note that you cannot walk to any other restaurants or shops […] but there is a shuttle bus. We ate in the hotel all meals which gets a little boring but food is good. It is a generic type hotel ie you could be anywhere in the world but after coming from a dirty busy Patong we loved the cleanliness and quiet. Laguna is a gated community consisting of many other hotels and villas. We could not swim in the ocean as the waves were strong and the beach is ok, but not great. However the pool/s are fantastic. If you are looking for a peaceful stay with very sweet and attentive staff at a great price for 5 star this is it. Read moreGenuine Hotels.com guest review
Response by Outrigger Laguna Phuket Beach Resort Dear Cathy, Thank-you for choosing to stay with us at the Outrigger Laguna Phuket Beach Resort and for taking the time to share your feedback. I was delighted to read that you enjoyed your stay and would like to thank-you for highlighting the resort amenities, rooms and friendly service you received during your stay. I do hope we will have the pleasure of welcoming you back to Phuket again soon and until then Many thanks again and best regards Tony Pedroni General Manager
"A well hidden gem"
Very goodGenuine Hotels.com guest review
"Excellent 5 star hotel in phuket"
Excellent hotel in the laguna phuket complex absolute 5 star resort pools superb...buffet breaky and meals in lavacore main restaurant suoerb...nightly entertainment great...only 1 minor negative bit away from main town ..patong and major tourist attractions but overall a great place 2 stay and relax and does excellent beach also and other great food […] in other hotels such as angsana Read moreGenuine Expedia guest review
Response by Outrigger Laguna Phuket Beach Resort Dear rob, Many thanks for choosing to spend your vacation with us at the Outrigger Laguna Phuket Beach Resort. I was delighted to read that you enjoyed your stay and would like to thank-you for highlighting the resort amenities, food and beverage and entertainment. I hope we will have the pleasure of welcoming you back to Phuket again in the near future and until then Thank-you again and best regards Tony Pedroni
"5 star experience without a 5 star price"
I don't usually review hotels but felt I owed it to the Outrigger staff for making our stay so good. Awesome hotel, on the beach, close to golf club which we played and was awesome (watch out for all the water), polite and courteous staff who go out their way at every turn to make you feel welcome, good facilities for kids, near enough to the local […] town if you fancy going off the resort, close to other resorts on the Laguna. Endless amount of activities off site such as spa, massages, boat charters etc. Can't really fault anything about the resort other than the fact that transfers aren't advertised well enough but it doesn't really matter as if you want to leave the resort a bus will come straight away and transfer you and your party straight away until 2230 at night. Food in the resort is of a very high standard. Read moreGenuine Expedia guest review
"Touch of Paradise"
Wonderful experience.experience. The staff were very friendly and very attentive to detail. This detail was seen especially in their meal preparation. What a fantastic selection of foods for breakfast.I particularly wanted to experience the thai culture and this was a great start to the food side. I loved that they ad a baby elephant who wandered the […] grounds with a handler.great pools and backed onto the beach. Read moreGenuine Expedia guest review
"Beach too rough"
staff at restaurant tried to be friendly and grabbed my son and pulled him away from me. he nearly broke down in tears at the shock of it. Not a good way to try to be friendly, guys!! Squash courts were supposed to be open till 9pm. Went there at 8.15 and the staff said it's closed, come back another day. Showed them a picture of the sign, and they […] said the sign was wrong. Opened up the courts grumpily when we said we only had 2 days and my son was looking forward to it. Next day we noticed that the sign was taken down Candy was cute though. Read moreGenuine Expedia guest review
"Not bad, lots of positives"
Loved the style of the hotel, lots of wood and open spaces. Rooms were spacious/clean and the lobby staff were friendly and helpful. Downsides were the food which was average and the kids club was closed which we weren't notified of. This was probably due to them simply 'moving' it to a small windowless storage room which looked pretty depressing. In […] general the hotel was efficient and appeared well run but the Laguna area is a bit out of the way. Read moreGenuine Hotels.com guest review
"Stunning Resort, great atmosphere and very clean."
We had a great time. The resort is very relaxing, it has plenty of different areas to relax outdoors either on day beds, by the pool or in the air conditioned room. There is a small gym and it's close to the beach. Their are 3 restaurants which were only ok. Food was a bit pricy and mediocre compared to where we had been but service was great. Evening […] entertainment was a nice touch with 2 very talented singers/musicians. The visit from candy the elephant each day was pretty special too. Read moreGenuine Expedia guest review
Response by Outrigger Laguna Phuket Beach Resort Dear Evelyn, Many thanks for choosing to spend your holiday with us at the Outrigger Laguna Phuket Beach Resort. I was delighted to read you had a relaxing break and would like to thank-you for taking the time to share your feedback. I do hope we will have the pleasure of welcoming you back to Laguna again in the future and until then With very best regards Tony Pedroni General Manager
"Great for kids, beautiful location"
We spent one week at the Outrigger and had a great time! On arrival we were welcomed with a cool, delicious drink and were taken quickly through to our room. We had booked the beach front one bed suite, and my 2.5 year old loved it! The staff had made up a double bed for him in a seating alcove in the room, and he was really comfortable and happy. The […] staff in the hotel were really welcoming and fantastic with my little boy. The resort has a club in a lovely laguna side building that offers free refreshments throughout the day, with was really a great idea and good to get out of the sun! The breakfast buffet had a good selection and all items were kept well stocked throughout the service. There are a few restaurants - service was pleasant and fast. There is a boat that travels around the lagoon to the other resorts and shopping areas, which is great to try other restaurants and the view from the boat is really spectacular! I will definitely be coming back! Read moreGenuine Expedia guest review
Response by Outrigger Laguna Phuket Beach Resort Dear Susies, I was delighted to read that you enjoyed a great family holiday and that your 2.5 year old loved sleeping on the daybed in the Suite. It was great to read also that you enjoyed the Club experience and thank-you for highlighting the service you received during your stay. I hope you will consider returning to our resort again in the future and thank-you again for taking the time to share your feedback With very best regards Tony Pedroni General Manager
"Really lovely resort - nothing too much trouble!"
Lovely hotel, very relaxed atmosphere. Especially if you don't want the hustle and bustle of Bali! Lovely pool, good slide for the kids (and big kids). Very little to fault, but the cleaning of the leaves from the pool could have been better, but this really didn't detract from our stay. Candi the baby elephant really was the icing on the cake!Genuine Expedia guest review
"Great location on beach front."
Beautiful resort on Bang Tao Bay away from all the hustle and bustle of Patong, yet only 40 minutes away if you want to shop or experience the night life. Resort is set on the laguna and provides free ferry across the massive laguna to other restaurants, resorts and spa's. Lots of near by shops, restaurants and massage. The staff are lovely and friendly. […] The whole resort is spotlessly clean. I would recommend this resort to family and friends and I would definitely stay there again. Read moreGenuine Expedia guest review
"great hotel, overpriced restourants"
this hotel is great if you have small children, lots of activities included, they even have baby elefant. We enjoyed the breakfast, but we were disappointed with with their restourants - food is very average and extremely overpriced. We ended up going to the local French / Thai restaurant Black Cat, they even offer free pick up/ drop off to the hotel. staff […] is very friendly and accommodating. Read moreGenuine Hotels.com guest review
"Great hotel with good service!"
I stayed in the family room which came with a nice children bed by the bay window. My room faced the lagoon and it was very beautiful. Nice pool facilities, and there were even small beach shops there. Food & drinks prices were reasonable. I liked the idea of the shuttle ferry, which you can take to visit the other resorts and shopping village. My son […] was thrilled to meet Candy the elephant! Also, I was very impressed that when i called the reception from my room, the staff addressed me by name. I would definitely want to come back again! Read moreGenuine Expedia guest review
"Nice place to go with family or honeymoon"
Overall we had a great time. we used the pool, beach, the kids play area, restaurants etc and all facilities and people were very nice. Our daughter loved the baby elephant - Candy who visited twice everyday.Genuine Expedia guest review
"Great Family-friendly hotel - fantastic service"
From the first day of our stay, I knew that it was going to be a great one. We were greeted by friendly and smiling staff from the time we arrived till the very last day. It was one of the best family vacation I ever had and Outrigger Laguna Phuket Beach Resort had contributed significantly to this. The rooms were clean and large - plenty of space for […] an additional bed if needed. Otherwise, my room came with a large bay window with a day bed. But nothing beat the friendly service of all the staff. This is a highly recommended hotel for family with young children - the swimming pools are great and they even have a decent water slide. Read moreGenuine Hotels.com guest review
"Perfect for families!"
Great service from front desk to F&B to housekeeping! Great food! Baby elephant was a big hit with the kids!Genuine Hotels.com guest review
"Nice cozy hotel, fantastic service"
Stayed 4 nights in the Outrigger Beach resort. You get to enjoy the sight of the raging sea (monsoon season) and also the tranquility of the lagoon. The service quality is amazing, from the checking in process, restaurant, room service, house keeping, gym, pool side service, etc. If you want to visit other hotels in the laguna area, they provide free […] bus shuttle and boat service around the lagoon area too. Great place to have a family, relaxing holiday. Read moreGenuine Hotels.com guest review
"Family friendly Hotel"
We stayed with our 2 year old and 8 year old, the rooms are very comfortable, staff are friendly, excellent.Genuine Expedia guest review
We went for my wedding Anniversary and bday, it was so nice will defo go back, the staff was very friendly.Genuine Expedia guest review
"Nice hotel, spacious room and friendly staffs."
Wonderful experience with staffs friendliness and kids friendly resort style, but timings of room make up need to be improve.Genuine Expedia guest review
"Everything was perfect!!"
This hotel is by far the best we've ever stayed! Baby elephants in the morning for the kids to see, good food, great view from our room, very polite and helpful staff, and easy check in and check out. The pool were also great suitable for all ages. The private beach is just steps away and yet there are cheap restaurants along the beach for u to chose […] from if u decide not to dine in the hotel. There's free shuttle for u to go to other areas and other hotel within the laguna and the local taxi is cheap from the hotel to the airport. We told the staff that it was our anniversary and they gave us complimentary wine and fruits to our room. A real kind act from the staff. We were even offered upgrade to our room with breakfast at an affordable price. We had recommended this hotel to our friend and we will surely come back. Read moreGenuine Expedia guest review
"Beautiful modern but retained the Thai look & feel"
We were travelling with a baby for the first time (9months old). The staff were so accommodating (cooking his pasta that we took with us, on a daily basis) and playing with him. Our room was a little damp but only to be expected with a sea view room overlooking the beach. The staff put a burner in our room to help and showed us other rooms but we chose […] to stay in the same one. They also put a mosquito plug-in, in our room on a daily basis. The baby cot was made up with our beds on a daily basis which was fab and sweet them. We had the sea view room which meant we also had a day-bed in the room which worked well as an extra play area for our son. Food was good but pricey compared to eating out in Patong town for example. Not many different food menus during the day at Outrigger but you could easily get a free shuttle to the other resorts in Laguna for variety of beach, swimming pool and food. Kids club was good too. And great for us as there were not many bigger kids in there (they preferred the pool and water slide!) so our baby was well looked after, with lots of attention and smiles and not trampled on by the bigger kids! There was also a street just outside the resort with good restaurants and bars worth trying. And they would help you get the free shuttle back to Outrigger or a taxi. Our holiday coincided with he military coup but personally didn't see anything or affect our holiday. Best part was the staff. So friendly helpful and great with kids Read moreGenuine Expedia guest review
"Tranquil Resort on the Beach"
It is a tranquil getaway spot where you can experience calmness and leisure. Amazing facilities and courteous staff make your stay hospitable and private. The pools are amazing although we never used it because the sea was lovelier :) Pity we had a slight nasal cold so we couldn't use the dive shop services either. :( Will use it in my Next visit for […] sure. The room we had was a lagoon facing deluxe. More like a small condo with a porch. The bath facility is ideal for a couple if you catch my drift :) There is a baby elephant that visits the property twice a day!!! The complimentary boat services between the different properties is a chilled out and relaxing way to just travel around the lagoon. Read moreGenuine Expedia guest review
"Relax in luxury"
The hotel is very well maintained and offers some very good facilities. The staff were very attentive and always ready to help. The only issue was the firmness of the bed. My partner likes the bed to be very soft. The staff added a mattress 'topper' and made it far more comfortable for my partner. I was more that happy with the firmer bed.Genuine Hotels.com guest review
BEST HOTEL IN LAGUNA !!!!!!!!!!!JUST GRRRREAT EVERYTHING IS PERFECT COULDNT BE MORE COMFORTABLE AND RELAXINGGenuine Expedia guest review
I enjoyed stay at outrigger. plenty to do and swimming pool is large with lovely views. only downside was that we needed to walk quite far to the pool from the room we was allocated.Genuine Hotels.com guest review
"Very good resort...fantastic ambience"
Nice private beach. Located in the serene Laguna area. Great facilities inGenuine Expedia guest review
I thought that the staff has very kind manners. And they made sure that we had a very comfortable stay. And the waiter who served us at the restaurant near the hotel (also by the beach) was doing good business. And I will recommend this hotel to others as well.Genuine Hotels.com guest review
"Great location, choice of beach or pool."
Wonderful week, beach or pool outside our door. Great place to unwind. Central place to everything.Genuine Expedia guest review
"Best cost performance"
Reasonable and quite comfortable. We will recommend to book you. My family refreshed week end.Genuine Expedia guest review
"Lovely hotel right on the beach"
First holiday to Phuket, the accommodation was first class, couldn't fault anything, the staff were friendly and it was right on the beach. The bed was massive and room very clean. Would go back again.Genuine Expedia guest review
"Fantastic service and pool, great for family"
The highlights of the hotel resort are 1) the warm Thai hospitality, very helpful staffs 2) Pool and slides, my kids, 10 and 8 can't get enough of them 3) Breakfast is good, at nice setting overlooking the pond and pool. The downsides are: 1) Location is great for those who just want to spend time in the resort. If you want to wander out to town, it's […] quite far out from Phuket town, about 45 mins drive on a car.2) Limited choice on in room dining. Overall, we enjoyed our stay very much, will recommend to family. Read moreGenuine Hotels.com guest review
"Just what the Doctor ordered"
We stayed here for 7 nights for a much needed break and it was amazing. The rooms were a good size, the beds super comfortable and the day bed was plenty big enough for 2 children to sleep. There was plenty of attention to detail such as providing an umbrella and beach bag for use during your stay. Breakfast was delicious with a good selection - I especially […] enjoyed the different freshly baked bread every day. Wi-fi signal was good throughout the resort, and we had no problems connecting multiple devices. The kids (aged 8, 6) loved going to kids club, playing in the pool, on the water slide and beach, and especially loved seeing Candy the baby elephant every day. And for parents it was the perfect place to relax and unwind. We can't wait to return. Read moreGenuine Expedia guest review
Very nice hotel, great staff, very good fod, good selection of wines. Pool areas very well landscaped and easy access to the beach. Loved the daily guest appearances by Candy, the baby elephant. So cute and very friendly. "The Club" was an aded bonus and such good value for money. Have no hesitation in recommending this hotel and hope to return before […] too long. Read moreGenuine Expedia guest review
"Fantastic beach. Excellent hotel."
We stayed in a Premier Club Sea view Room. Bed and pillows were very comfortable. Bathroom was very clean and modern and the rain shower was a treat. Glasses of iced water brought round to guests on beach loungers and tables with iced water on tables placed near the 4 pools, A very nice touch. One of the pools had a great curling water slide which was […] great fun for young and old alike (there was also an attendant at the top and a camera looking at bottom to ensure safety) Read moreGenuine Expedia guest review
"Nice hotel, friendly staff,.."
Nice hotel, friendly staff, average lunch and dinner, below average breakfast(no cheese, except melted brie and camembert). Plus %10 Service charge and %7 VAT for every price you see (including the mosquito spray in the room) is very annoying. 200THB actually means 235 THB...Genuine Expedia guest review
"Relaxing beach hotel"
well situated right on beach with lagoon on other side where ferry takes you to other hotels in Laguna complex. Lots of restaurants and massage on beach either side of hotel and shops/restaurants on Boat Ave a short walk outside hotel grounds. Perfect relaxing holidayGenuine Expedia guest review
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