All hotels in Choeng Thale, Thailand
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereLaguna Village 323 Moo 2, Srisoonthorn Road, Choeng Thale, Phuket, 83110, Thailand, ‏‎800-491-6126
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4.6 / 5Outstanding

Score breakdown (from 190 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.6
  • Comfort
    4.6
  • Condition
    4.5
  • Neighborhood
    4.3
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5.0 / 5Outstanding
"Very Nice Resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a great resort, excellent service and great clean, well maintained. Great Club facilities very recommended.
Genuine Hotels.com guest review
Response by Outrigger Laguna Phuket Beach Resort
Thank-You for choosing to spend your recent vacation with us at the Outrigger Laguna Phuket Beach Resort. I was delighted to read that you enjoyed our club facility and received friendly service during your stay. I hope we will have the pleasure of welcoming you back to Phuket again in the near future and until then Thank-you again and best regards Tony Pedroni General Manager
7 night family trip Feb 7, 2015
Svein-Egil
US
5.0 / 5Outstanding
"luxury and comfort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The level of service and hospitality was beyond expectation. We loved every moment we stayed in the hotel even though it was quiet far from all the social activites in phukett
Genuine Expedia guest review
Response by Outrigger Laguna Phuket Beach Resort
Dear deby, Many thanks for sharing your very kind feedback. It was great to read that you enjoyed your time in Phuket and received friendly and attentive service throughout your stay. I hope we will have the pleasure of welcoming you back to our resort again one day and until then Many thanks again and best regards Tony Pedroni General Manager
Other trip Jan 27, 2015
deby
US
5.0 / 5Outstanding
"Customer Service at its Finest"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were looking forward to stay at this beautiful hotel - we have heard a lot of good things from other travelers - we were especially looking forward to the baby elephant that visits hotel guests every morning! Unfortunately I was unable to stay at the hotel due to an emergency medical condition - and had informed Expedia about my situation prior to the trip - and the hotel made accommodations to refund the amount. Needless to say that I would stay here again when I get the chance to go to Phuket! Kudos on being concerned with customer satisfaction and not just making money. I will definitely recommend this hotel to friends and family. Thank you so much Expedia for your accommodating my request as well. Maria, Bryan, Angelina helped me... You have a loyal customer for life!
Genuine Expedia guest review
Response by Outrigger Laguna Phuket Beach Resort
Dear Joey, We were very sorry to read of your emergency medical condition and do hope you have made a full recovery. I hope we will have the opportunity to welcome you to Phuket in the near future so that you can enjoy a well earned vacation. Thank-you for your kind feedback and very best regards Tony Pedroni
Other trip Jan 20, 2015
Joey
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Excellent weeklong stay with our family. We had a sea front room on the second floor. The day bed was perfect for the kids to sleep in. Next time I will book on the second floor so we can have a walkout patio onto the beach.
Genuine Expedia guest review
Response by Outrigger Laguna Phuket Beach Resort
Dear Traveler, Many thanks for choosing to spend your recent vacation with us at the Outrigger Laguna Phuket Beach Resort. I was delighted to read that you had an excellent stay and enjoyed your time in Phuket. I do hope we will have the pleasure to welcome you back to our resort agai in the near future and until then Thank-you again and best regards Tony Pedroni
Other trip Jan 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Awesome hotel, especially for those with families!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is an excellent option for those who are looking to stay at a family-oriented resort. The service is remarkable from the moment you walk into the hotel and to the time you leave. The staff are very professional and helpful. For those with families, I recommend going for the Club Premium Sea Front rooms. The rooms are bigger and the views are spectacular. In addition, you get access to the Club which offers drinks (cocktails & canapés in the evening) and breakfast in the morning. It was worth the extra we paid for. The pools are also quite big and we didn't once feel that it was too crowded. There is also a big slide which can be quite fun for both adults and kids, and it is constantly manned by an attendant so you can feel safe. The beach is also very clean and not overly crowded. There is ample space between the hotel and the water which gives beachcombers sufficient "real estate" to play in the sand, walk and relax. Overall, while the hotel is a great option for those with children, it is also great for adults. While there are many children on the compound, it doesn't get too loud or too chaotic. You still have a sense of privacy and personal space :)
Genuine Hotels.com guest review
Response by Outrigger Laguna Phuket Beach Resort
Dear Jason, Thank-you for choosing to spend your holiday with us at the Outrigger Laguna Phuket Beach Resort and for taking the time to share your feedback. I was delighted to read that you enjoyed your stay and would like to thank-you for highlighting the club benefits, resort amenities and friendly service you received during your stay. I do hope we will have the pleasure of welcoming you back to Phuket in the near future and until then Many thanks again and best regards Tony Pedroni General Manager
4 night family trip Oct 22, 2014
Jason
US
5.0 / 5Outstanding
"Wonderful resort, beach, pools ++"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful hotel. Close access to the beach, wonderful swimming pools, very nice staff, clean and nice rooms... Would definitely recommend / go back.
Genuine Expedia guest review
Other trip Apr 6, 2014
A Traveler
US
5.0 / 5Outstanding
"Relaxing and Enjoyable stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful location and amenities. We loved Phuket and the hotel was perfect place to stay for the Challenge Triathlon event.
Genuine Expedia guest review
Other trip Dec 5, 2013
James
US
5.0 / 5Outstanding
"Pure class, great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I loved everything about this hotel. From the cold towels and fresh juice upon check in to the baby elephant that came twice a day to visit, the outrigger Phuket is a very special place. I had a sea view room that included the club package, which I highly recommend. For the extra cost, the club package includes a wonderful part buffet, part cooked to order breakfast, snacks from 2-5, and unlimited drinks and tapas from 6-7:30. I'm sure the restaurants are wonderful, but we really didn't need them. On the beach, right next to the hotel, there is a fabulous Thai restaurant up on stilts that has fresh seafood called Tom Yam Goong. Definitley worth stopping in there for a bite. There is a little area, also next to the hotel, that sells snacks and has some shops with cute souvenirs and beachwear. Also, there are a couple of tailors that will make custom made clothes for ridiculously cheap prices. My partner got 3 pairs of slacks and 6 shirts for $325 US, and it was completed within 36 hours. The spa is first class, and it overlooks the lake. A golf cart comes by to pick you up, even though it is easily walkable. Their spa packages are a bit expensive, but very pampering and luxurious. I had a body scrub and full body massage and both were very nice. If I am ever back in Phuket, this is the hotel I will stay in. It is right on the beach, kid friendly, the service is excellent, it's both classy and unpretentious and the food is excellent. What more could I ask for?
Genuine Expedia guest review
Other trip Dec 2, 2013
JBar
US
5.0 / 5Outstanding
"Nice child friendly beach resort.."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Sea facing rooms walkable to pool and clean beach.. baby elephant popular with kids..
Genuine Expedia guest review
Other trip Oct 24, 2013
Pushpraj
US
5.0 / 5Outstanding
"Amazing Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice and Luxurious hotel with excellent services, however, it is far away from patong area where you can enjoy the night life in Thailand
Genuine Expedia guest review
Other trip Oct 5, 2013
A Traveler
US
5.0 / 5Outstanding
"very nice hotel close to the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
very lovely hotel and grounds. Staff was extremely nice and friendly. Not a lot of dining options although food was good. Basically a large fairly expensive buffet and the pool cafe but nothing in between. We had breakfast included and it was excellent. Can't really walk to anything so taxi was needed in order to go anywhere and taxis are not cheap on Phuket. Lagoon ferry was nice. Pool was great. Beach had a lot of trash and it seems like the resort could at least clean up in front of their own property.
Genuine Expedia guest review
Other trip Sep 25, 2013
cindy
US
5.0 / 5Outstanding
"It is the one of the most beautiful area in Phuket"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel staff, area,beach are the excellent, It is on the beach however you can visit all Laguna hotels and facilities (pools,restaurants, etc) Our room was seaview room, and you sleep well with wave sound.
Genuine Expedia guest review
Other trip Jul 17, 2013
Talha
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Done and done! This was the perfect getaway! It's far from Patong and requires a pricey taxi to get to the parties. However, the hotel is literally on the beach. We sat by the pool, could hear the waves crash, and had a baby elephant walk through the pool area. It was magical! Just left down the beach are the best massage huts EVER! Great eateries up and down the beach! You must stay here as it is simply fantastic!
Genuine Hotels.com guest review
Other trip Jun 21, 2013
D
US
5.0 / 5Outstanding
"Great New Hotel and Excellent Service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was well worth the money and the effort getting to Laguna Beach. There are also a lot of things to do within Laguna Beach becuase of the number of hotels in the area.
Genuine Hotels.com guest review
1 night romance trip Jun 8, 2013
A Traveler
US
5.0 / 5Outstanding
"Excellent Phuket Resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful facility following extensive remodeling. Excellent location on the beautiful beach and great pools with water slide. Service superb. No negatives of significance except could have been more sunshine during our time.
Genuine Expedia guest review
Other trip Apr 18, 2013
A Traveler
US
5.0 / 5Outstanding
"Excellent newly renovated Outrigger Resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Note: Outrigger Phuket Laguna Beach Resort is different than the Outrigger Phuket Villas. This is a review for the Beach Resort. Overall, we had a great experience. Four of us stayed in two adjoining rooms at the newly renovated Outrigger Phuket Laguna Beach Resort mid March. It had re-opened days before. Facilities were really good quality and management was really friendly and accommodating. There weren't too many guests, so we really got to relax within the hotel's facilities. In fact, between the beach, the pool, the restaurant, and the outdoor lounge beds/sofas, we didn't leave the hotel for the first day of our trip! The hotel is right on Bang Tao beach and has beach chairs and bar service right on the sand, steps away from both the ocean and the hotel pool. The beach was really clean and private, although technically it's part of the larger public beach. The hotel is also part of the Laguna complex, so it was nice to be able to easily shuttle over to Banyan Tree for drinks in the evening. Definitely a great hotel option - located on a great beach next to other good quality hotels and restaurants, and not too far away from other beaches like Surin and good seafood restaurants and nightlife over in Patong.
Genuine Hotels.com guest review
2 night trip with friends Mar 19, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Awesome Resort !!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome place. Superb beach. Amazing resort. Will surely re-visit.
Genuine Hotels.com guest review
Response by Outrigger Laguna Phuket Beach Resort
Dear Tushar, Thank-you for choosing to spend your holiday in Thailand with us at the Outrigger Laguna Phuket Beach Resort. I was delighted to read that you had such an enjoyable stay and would like to also thank-you for taking the time to post your very kind feedback. We look forward to welcoming you back to Phuket again soon With very best regards Tony Pedroni General Manager
3 night family trip May 5, 2015
Tushar
IN
5.0 / 5Outstanding
"Wonderful family trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place for kids. Kid enjoyed much esp the water slide.
Genuine Hotels.com guest review
3 night family trip May 7, 2015
wai yan
AS
5.0 / 5Outstanding
"Great holiday"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Fantastic. Really great facilities and beautiful location. I felt the childcare centre was a little lacking in activities and carer involvement but everything else was superb.
Genuine Hotels.com guest review
4 night family trip Apr 18, 2015
Steven
GB
4.0 / 5Excellent
"golfing holiday"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Lovely hotel can recommend it
Genuine Hotels.com guest review
2 night family trip Apr 13, 2015
Terrence
AU
5.0 / 5Outstanding
"great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel
Genuine Hotels.com guest review
7 night family trip Mar 20, 2015
Nasser
IE
5.0 / 5Outstanding
"Amazing!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fabulous hotel, very friendly staff. Perfect location on the beach & the highlight wad the dailt visit by "Candy" the baby elephant! !!! WoW..... ;-)
Genuine Hotels.com guest review
Response by Outrigger Laguna Phuket Beach Resort
Dear Guest, Thank-You for choosing to spend your recent vacation with us at the Outrigger Laguna Phuket Beach Resort. I was delighted to read that you were happy with the resort location and had an enjoyable stay. I do hope we will have the pleasure of welcoming you back to Phuket again in the future and until then Many thanks again and best regards Tony Pedroni General Manager
2 night romance trip Feb 7, 2015
A Traveler
IE
5.0 / 5Outstanding
"Great hotel, everything you need"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed there for 4 nights from 16 January as family of 5, interconnecting rooms. Very welcoming reception staff and efficient check in. We were at our room in just a few minutes. Staff were all excellent, particularly around pool area and provided a great fun time for adults and kids alike. The pool area is excellent, and right on the beach with great views out to sea. Food was great in the hotel and the journey to town for restaurants is just 5 to 10 minutes (they will pick you up in many cases) and plenty of choice. Just a great place to spend a few days or a wekk , with everything you could ask for right on the door step.
Genuine Expedia guest review
Response by Outrigger Laguna Phuket Beach Resort
Dear Ash, Many thanks for choosing to spend your recent family holiday with us at the Outrigger Laguna Phuket Beach Resort. Thank-you also for taking the time to share your very kind feedback. I was delighted to read that you received friendly service throughout your stay, enjoyed the restaurants in and around the resort and had a nice time relaxing by the pools. I do hope we we will have the pleasure of welcoming you back to Phuket in the near future and until then Thank-you again and best regards Tony Pedroni General Manager
Other trip Jan 26, 2015
Ash
SG
5.0 / 5Outstanding
"Paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had an amazing four days at the Outrigger, as the last stage of a long holiday. It is in a stunning location on Bang Tao beach, white sand lined with palms and pine trees. Everything about the resort was perfect -- the architecture, cuisine, staff, luxurious room, lagoon, beach. We loved the marine activities including kayaks, paddleboards and swimming -- next time, we'll have to try the catamaran yachts. Our 8 year old daughter enjoyed the kids club activities and the waterslide. Happy hour lasted four hours. The sunsets over the sea were especially stunning from a table at the beachside restaurant or while relaxing with cocktails at the bar.
Genuine Expedia guest review
Response by Outrigger Laguna Phuket Beach Resort
Dear Evelyn, It was great to read that you had an enjoyable family holiday with us at the Outrigger Laguna Phuket Beach Resort and that you were able to enjoy the marine activities and resort amenities. Thank-you also for taking the time to share your feedback which I will be delighted to share with the team. I do hope we will have the pleasure of welcoming you back to Phuket again in the near future and until then Many thanks again and best regards Tony Pedroni General Manager
Other trip Jan 26, 2015
Evelyn
AU
5.0 / 5Outstanding
"Awesome resort."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff, facilities & activities were just wonderful. The friendliest staff ever make this resort the best place to stay.
Genuine Expedia guest review
Response by Outrigger Laguna Phuket Beach Resort
Dear Karen, Many thanks for choosing to spend your recent vacation with us at the Outrigger Laguna Phuket Beach Resort. I was delighted to read that you enjoyed your stay and would like to thank-you for your very kind feedback about the resort facilities, activities and friendly service you received. I do hope we will have the pleasure of welcoming you back to Phuket one day and until then Thank-you again and best regards Tony Pedroni General Manager
Other trip Jan 25, 2015
Karen
AU
4.0 / 5Excellent
"Thank you, guys!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice hotel with a very professional staff. I like it.
Genuine Hotels.com guest review
Response by Outrigger Laguna Phuket Beach Resort
Many thanks Alexey, We are delighted you enjoyed your stay With best regards Tony Pedroni General Manager
6 night trip with friends Jan 12, 2015
Alexey
IE
4.0 / 5Excellent
"Good hotel but bad service"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Good hotel, but service is bad.
Genuine Hotels.com guest review
4 night family trip Dec 28, 2014
A Traveler
AS
5.0 / 5Outstanding
"Perfect resort for the whole family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fabulous stay! Perfect hotel if you want the hustle and bustle away from the main Patong strip. Wonderful stretch of beach with a breathtaking sunset view. The daily elephant appearance and the water slide at the kids' pool did not dissapoint. And the ferry ride around the Laguna compound thrill the kids again and again. Will definitely go back!
Genuine Hotels.com guest review
Response by Outrigger Laguna Phuket Beach Resort
Dear CARRIE, Thank-you for choosing to spend your recent family vacation with us at the Outrigger Laguna Phuket Beach Resort. I was delighted to read that you had a fabulous stay and would like to thank-you for your very kind feedback. It was great to read that you plan to return to stay with us again and we do look forward to welcoming you back soon. Many thanks again and best regards Tony Pedroni General Manager
3 night family trip Nov 24, 2014
CARRIE
SG
5.0 / 5Outstanding
"excellent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Outrigger was a great hotel, certainly earns a five star rating, better then the photos. They even have a baby elephant come and visit at the pool each day. Our room was excellent opening out to the garden and went to sleep with the sound of the ocean each night. Excellent value for money. Note that you cannot walk to any other restaurants or shops but there is a shuttle bus. We ate in the hotel all meals which gets a little boring but food is good. It is a generic type hotel ie you could be anywhere in the world but after coming from a dirty busy Patong we loved the cleanliness and quiet. Laguna is a gated community consisting of many other hotels and villas. We could not swim in the ocean as the waves were strong and the beach is ok, but not great. However the pool/s are fantastic. If you are looking for a peaceful stay with very sweet and attentive staff at a great price for 5 star this is it.
Genuine Hotels.com guest review
Response by Outrigger Laguna Phuket Beach Resort
Dear Cathy, Thank-you for choosing to stay with us at the Outrigger Laguna Phuket Beach Resort and for taking the time to share your feedback. I was delighted to read that you enjoyed your stay and would like to thank-you for highlighting the resort amenities, rooms and friendly service you received during your stay. I do hope we will have the pleasure of welcoming you back to Phuket again soon and until then Many thanks again and best regards Tony Pedroni General Manager
5 night family trip Nov 3, 2014
Cathy
AU
5.0 / 5Outstanding
"Sawasdee Krup! Simply Outstanding"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
From our first welcome to our sad departure everything was excellent, only two slight. Negatives 1 pricing in resort was the equivalent of what you would expect to pay in Australia, you expect that so not really a negative. 2 we tried the activities on the resort I.e. The archery was good but the equipment was very worn. All that said who uses this when you are on a holiday in Thailand at the beach?! All in all the best resort and staff I have ever experienced THANK YOU
Genuine Expedia guest review
Other trip Oct 22, 2014
Chris
AU
5.0 / 5Outstanding
"Lovely hotel with beautiful pool and beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I knew this hotel from a few years back, living in Phuket. The location is perfect as far as I am concerned. It's not too far from the airport, it's within the lovely grounds of Laguna, it's on a pristine beach and there are lots of facilities in the area. I can't stand the squalor of Patong - so it was great. We had a "family room". Fitting 4 people in a room was a tough call but we were on a budget. We had a daybed made up for one child and a rollaway bed for the other. Perfectly fine as were hardly ever in the room. The bathroom was nice and everything worked. Rooms were very clean. We also had a great outdoor patio. The swimming pool was great, especially with the slide. The service was great. My daughter loved the kids club although the room was a little underwhelming. Loved the baby elephant visiting each day and the breakfast buffet was wonderful.
Genuine Expedia guest review
Response by Outrigger Laguna Phuket Beach Resort
Dear Maryanne, It was great to read that you had an enjoyable family holiday and I would like to thank-you for your very kind feedback in relation to the staff service, cleanliness, resort amenities breakfast buffet. I was delighted to read that your daughter enjoyed the kids club and am happy to advise that the kids club will be relocating to a larger indoor / outdoor play area in early December. Many thanks again for choosing to stay with us With very best regards Tony
Other trip Oct 8, 2014
Maryanne
MY
4.0 / 5Excellent
"We enjoyed our stay at the outrigger very much."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We were pleasantly surprised by the quality of the accommodation, the service staff were very courteous, attentive to our needs and very respectful. The location was ideal with the choice of the pool and the beach at our disposal. The quality and choice of food was extensive and very high standard. I would highly recommend this resort to all from young travellers to families - there is capacity to cater for all. The baby elephant visit two times per day a great feature.
Genuine Expedia guest review
Response by Outrigger Laguna Phuket Beach Resort
Dear Aldo, Many thanks for choosing to stay with us at the Outrigger Laguna Phuket Beach Resort. I was delighted to read that you had an enjoyable holiday and would like to thank-you for your very kind feedback in relation to the staff service, food quality and beach location. I do hope we will have the pleasure of welcoming you back to our resort in the future and until then Thank-you again and best regards Tony Pedroni General Manager
Other trip Oct 2, 2014
Aldo
AU
5.0 / 5Outstanding
"A well hidden gem"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very good
Genuine Hotels.com guest review
3 night trip Sep 18, 2014
Gp
GB
4.0 / 5Excellent
"Outrigger with family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a wonderful 10 days here, with 2 kids (4,7), Room fantastic, bottom floor lagoon side - is highly recommended. Pool with slide kept kids entertained for hours. Food always beautiful as were the staff. Kids club could have been a bit better but are use to kids club Fiji style, where nothing is problem, as kids are very much catered for.
Genuine Expedia guest review
Other trip Sep 21, 2014
Nat
AU
5.0 / 5Outstanding
"Excellent 5 star hotel in phuket"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent hotel in the laguna phuket complex absolute 5 star resort pools superb...buffet breaky and meals in lavacore main restaurant suoerb...nightly entertainment great...only 1 minor negative bit away from main town ..patong and major tourist attractions but overall a great place 2 stay and relax and does excellent beach also and other great food in other hotels such as angsana
Genuine Expedia guest review
Response by Outrigger Laguna Phuket Beach Resort
Dear rob, Many thanks for choosing to spend your vacation with us at the Outrigger Laguna Phuket Beach Resort. I was delighted to read that you enjoyed your stay and would like to thank-you for highlighting the resort amenities, food and beverage and entertainment. I hope we will have the pleasure of welcoming you back to Phuket again in the near future and until then Thank-you again and best regards Tony Pedroni
Other trip Sep 8, 2014
rob
AU
5.0 / 5Outstanding
"5 star experience without a 5 star price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I don't usually review hotels but felt I owed it to the Outrigger staff for making our stay so good. Awesome hotel, on the beach, close to golf club which we played and was awesome (watch out for all the water), polite and courteous staff who go out their way at every turn to make you feel welcome, good facilities for kids, near enough to the local town if you fancy going off the resort, close to other resorts on the Laguna. Endless amount of activities off site such as spa, massages, boat charters etc. Can't really fault anything about the resort other than the fact that transfers aren't advertised well enough but it doesn't really matter as if you want to leave the resort a bus will come straight away and transfer you and your party straight away until 2230 at night. Food in the resort is of a very high standard.
Genuine Expedia guest review
Other trip Aug 28, 2014
davie and chloe
SG
5.0 / 5Outstanding
"Touch of Paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful experience.experience. The staff were very friendly and very attentive to detail. This detail was seen especially in their meal preparation. What a fantastic selection of foods for breakfast.I particularly wanted to experience the thai culture and this was a great start to the food side. I loved that they ad a baby elephant who wandered the grounds with a handler.great pools and backed onto the beach.
Genuine Expedia guest review
Other trip Aug 24, 2014
Rio Rita
AU
3.0 / 5Good
"Beach too rough"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
staff at restaurant tried to be friendly and grabbed my son and pulled him away from me. he nearly broke down in tears at the shock of it. Not a good way to try to be friendly, guys!! Squash courts were supposed to be open till 9pm. Went there at 8.15 and the staff said it's closed, come back another day. Showed them a picture of the sign, and they said the sign was wrong. Opened up the courts grumpily when we said we only had 2 days and my son was looking forward to it. Next day we noticed that the sign was taken down Candy was cute though.
Genuine Expedia guest review
Other trip Aug 21, 2014
A Traveler
SG
4.0 / 5Excellent
"Not bad, lots of positives"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Loved the style of the hotel, lots of wood and open spaces. Rooms were spacious/clean and the lobby staff were friendly and helpful. Downsides were the food which was average and the kids club was closed which we weren't notified of. This was probably due to them simply 'moving' it to a small windowless storage room which looked pretty depressing. In general the hotel was efficient and appeared well run but the Laguna area is a bit out of the way.
Genuine Hotels.com guest review
2 night trip Jul 26, 2014
A Traveler
SG
5.0 / 5Outstanding
"Stunning Resort, great atmosphere and very clean."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a great time. The resort is very relaxing, it has plenty of different areas to relax outdoors either on day beds, by the pool or in the air conditioned room. There is a small gym and it's close to the beach. Their are 3 restaurants which were only ok. Food was a bit pricy and mediocre compared to where we had been but service was great. Evening entertainment was a nice touch with 2 very talented singers/musicians. The visit from candy the elephant each day was pretty special too.
Genuine Expedia guest review
Response by Outrigger Laguna Phuket Beach Resort
Dear Evelyn, Many thanks for choosing to spend your holiday with us at the Outrigger Laguna Phuket Beach Resort. I was delighted to read you had a relaxing break and would like to thank-you for taking the time to share your feedback. I do hope we will have the pleasure of welcoming you back to Laguna again in the future and until then With very best regards Tony Pedroni General Manager
Other trip Jul 26, 2014
Evelyn
AU
5.0 / 5Outstanding
"Great for kids, beautiful location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We spent one week at the Outrigger and had a great time! On arrival we were welcomed with a cool, delicious drink and were taken quickly through to our room. We had booked the beach front one bed suite, and my 2.5 year old loved it! The staff had made up a double bed for him in a seating alcove in the room, and he was really comfortable and happy. The staff in the hotel were really welcoming and fantastic with my little boy. The resort has a club in a lovely laguna side building that offers free refreshments throughout the day, with was really a great idea and good to get out of the sun! The breakfast buffet had a good selection and all items were kept well stocked throughout the service. There are a few restaurants - service was pleasant and fast. There is a boat that travels around the lagoon to the other resorts and shopping areas, which is great to try other restaurants and the view from the boat is really spectacular! I will definitely be coming back!
Genuine Expedia guest review
Response by Outrigger Laguna Phuket Beach Resort
Dear Susies, I was delighted to read that you enjoyed a great family holiday and that your 2.5 year old loved sleeping on the daybed in the Suite. It was great to read also that you enjoyed the Club experience and thank-you for highlighting the service you received during your stay. I hope you will consider returning to our resort again in the future and thank-you again for taking the time to share your feedback With very best regards Tony Pedroni General Manager
Other trip Jul 26, 2014
Susies
GB
5.0 / 5Outstanding
"Really lovely resort - nothing too much trouble!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Lovely hotel, very relaxed atmosphere. Especially if you don't want the hustle and bustle of Bali! Lovely pool, good slide for the kids (and big kids). Very little to fault, but the cleaning of the leaves from the pool could have been better, but this really didn't detract from our stay. Candi the baby elephant really was the icing on the cake!
Genuine Expedia guest review
Other trip Jul 22, 2014
Paul
AU
5.0 / 5Outstanding
"Great location on beach front."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful resort on Bang Tao Bay away from all the hustle and bustle of Patong, yet only 40 minutes away if you want to shop or experience the night life. Resort is set on the laguna and provides free ferry across the massive laguna to other restaurants, resorts and spa's. Lots of near by shops, restaurants and massage. The staff are lovely and friendly. The whole resort is spotlessly clean. I would recommend this resort to family and friends and I would definitely stay there again.
Genuine Expedia guest review
Other trip Jul 2, 2014
Jane
AU
4.0 / 5Excellent
"great hotel, overpriced restourants"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
this hotel is great if you have small children, lots of activities included, they even have baby elefant. We enjoyed the breakfast, but we were disappointed with with their restourants - food is very average and extremely overpriced. We ended up going to the local French / Thai restaurant Black Cat, they even offer free pick up/ drop off to the hotel. staff is very friendly and accommodating.
Genuine Hotels.com guest review
5 night trip Jun 23, 2014
Kat
AU
4.0 / 5Excellent
"Great hotel with good service!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I stayed in the family room which came with a nice children bed by the bay window. My room faced the lagoon and it was very beautiful. Nice pool facilities, and there were even small beach shops there. Food & drinks prices were reasonable. I liked the idea of the shuttle ferry, which you can take to visit the other resorts and shopping village. My son was thrilled to meet Candy the elephant! Also, I was very impressed that when i called the reception from my room, the staff addressed me by name. I would definitely want to come back again!
Genuine Expedia guest review
Other trip Jun 30, 2014
Winnie
SG
4.0 / 5Excellent
"Nice place to go with family or honeymoon"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall we had a great time. we used the pool, beach, the kids play area, restaurants etc and all facilities and people were very nice. Our daughter loved the baby elephant - Candy who visited twice everyday.
Genuine Expedia guest review
Other trip Jun 28, 2014
Kausar
SG
5.0 / 5Outstanding
"Great Family-friendly hotel - fantastic service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
From the first day of our stay, I knew that it was going to be a great one. We were greeted by friendly and smiling staff from the time we arrived till the very last day. It was one of the best family vacation I ever had and Outrigger Laguna Phuket Beach Resort had contributed significantly to this. The rooms were clean and large - plenty of space for an additional bed if needed. Otherwise, my room came with a large bay window with a day bed. But nothing beat the friendly service of all the staff. This is a highly recommended hotel for family with young children - the swimming pools are great and they even have a decent water slide.
Genuine Hotels.com guest review
2 night family trip Jun 20, 2014
Freddy Eng
SG
5.0 / 5Outstanding
"Perfect for families!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great service from front desk to F&B to housekeeping! Great food! Baby elephant was a big hit with the kids!
Genuine Hotels.com guest review
5 night trip Jun 15, 2014
A Traveler
SG
5.0 / 5Outstanding
"Nice cozy hotel, fantastic service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Stayed 4 nights in the Outrigger Beach resort. You get to enjoy the sight of the raging sea (monsoon season) and also the tranquility of the lagoon. The service quality is amazing, from the checking in process, restaurant, room service, house keeping, gym, pool side service, etc. If you want to visit other hotels in the laguna area, they provide free bus shuttle and boat service around the lagoon area too. Great place to have a family, relaxing holiday.
Genuine Hotels.com guest review
4 night family trip Jun 13, 2014
A Traveler
SG
5.0 / 5Outstanding
"Family friendly Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed with our 2 year old and 8 year old, the rooms are very comfortable, staff are friendly, excellent.
Genuine Expedia guest review
Other trip Jun 22, 2014
viji
SG
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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