"Very cheap and very basic"
OK for the price, but one of the more basic hostals in the neighborhood. Window above door meant the room was flooded with light when hall lights went on. Shower so tiny I could barely move it in, larger person would not be able to use. Wifi unusable during peak period at 9pm, OK in the morning. This is a one-star hotel, but clean enough.Genuine Hotels.com guest review
"Relación calidad/precio aceptable"
Relación calidad/precio aceptable. Muy buena ubicación.Genuine Hotels.com guest review
La situación es fantástica y el servicio tambien. Hay q pensar q son edificios antiguos, arreglados...por eso algunos baños son demasiado pequeños...Para un par de noches puede ser aceptable.Genuine Hotels.com guest review
Nunca pense que en la Gran via de madrid se puede encontrara sitio tan feo para descansar.En año2014 por lo menos pudes tenr una almoada en condiciones,---no hablo de la decoracion de la habitacion.Te puedes sentir de todo,pero no y turista.La cama sin cabecero,la almuada---un desastr,el colchon de segunda mano,el olor de umeda en la savana y el pobre,pobre […] inmubelario.Pero pobre.En la tiendas de segunda mano hay cosas muchos mas bonitas y barata. espero que este comentario va llegar a Dueño de hotel ,para saber que tenes que dar para recibir!!!! Read moreGenuine Expedia guest review
Alojamiento en pleno centro de Madrid. Relación calidad- precio regular. Cierto es que caro no es, pero para como esta tampoco se puede pedir más. El personal es agradable.Genuine Expedia guest review
Abbiamo pernottato una notte, siamo persone non abituate al lusso ma la camera sembrava un Garage con una specie di bagno accanto. Stavamo strettissimi, per andare in bagno passavamo sui letti, nessun armadio, porta con i vetri che faceva passare la luce del corridoio e illuminava la camera, rumori continui di persone, personale assente, check-in di […] mezzora, pulizia assente, Panorama Vista sul muro del Palazzo accanto. La posizione è ottima in quanto è sulla Gran Via di fronte alla fermata della Metro di Callao. Abbiamo speso lo stesso in un Hotel due stelle con ottimo servizio quindi sicuramente vi consigliamo di non andarci!!! Read moreGenuine Hotels.com guest review
baratoGenuine Hotels.com guest review
"Excellent Shopping spot "
For us, 2 moms en 2 daughters (16 -21) this Hostal was perfect! We stayed here last year aswell and because of the location we came back with the girls. Room is simple but all we needed, beds and bathroom (shower/toilet). The terras gives a magnific view on the street and a small square. Gran Via is perfect for shopping as are other streets nearby. You don't need to cook either, enough restaurants to choose from. Winebars also!!! We will go back, not this year but soon and we will probably stay in Hostal Helena again.
"Good Location but We got Back Alley View"
10/21/14 Mike E
Nothing Special. Good Location. We found by walking around and picking a place. It was an ok price. About the same as others we checked out. The beds and bath were very basic. It was close to subway and walking distance from good sites.
"Not so bad"
10/02/14 Ekaterina V Санкт-петербург, Россия
It's situated in the main center of Madrid. Nearly the subway. You may go in any place. It s very comfortable. Room was small, but very smile admin every day, keep you in good mood. Every day cleaning and change toilets. ANd the best bathroom in hostal what i was seen.
"Our Stay in Madrid"
09/07/12 cspereira London, United Kingdom
Situated in the Gran Via, very central, despite being on such a busy road, we couldn't hear any of the noise from our room. We would advise if going by train to get off at Callao Station rather than the Gran Via as from Callao to the Hostal, it is literally just a few metres distance. The actual Hostal is situated on the 9th Floor, however when you arrive you need to go to the 8th Floor to check in. Please note that you cannot check in before 3pm, we didn't know this, however they were kind enough to let us leave our luggage. There was a kitchen & although we had asked to use it when we booked our room, on arrival, we were told that it was for private use & we were not to use it. Wouldn't say it was the cleanest of hostels we have stayed in, but for just a couple of nights, it was fine. Generally, the staff were polite & helpful. There was a computer available to guests on the 8th Floor. We had an enjoyable stay.
"Terrible night stay"
07/26/12 jmeenan1 Derry
The hostal is terrible. Checked in around 8pm, the guy was more interested in talking to his wife on the phone during whole check in process (10mins) He didnt look at us once or seem bothered when we checked in. I work in Madrid, and speak spanish but Im Irish. This guy didnt want to talk english when he needed. Dont expect them to make too much fuss or effort in helping any way or talking in english. The pillow cover, only covered half the pillow and the sheets was also a little small for the bed. The room was very hot although we had to sleep with the windows open and the fan on all night which meant we couldnt sleep much with the noise. The room looked into a large concrete wall on 9th floor. Not nice. looked like a prision cell. We paid 20euro for the night, and I thought it was a bargain at the time... until we arrived. Upon checking out, my wife was asked to pay 2euro extra per suitcase for leaving the luggage with them for a few hours whilst we had lunch as I had to work that day in madrid and couldnt take all the luggage to the office.
"Great view, central location, friendly!"
07/05/12 Heather820 Charlottesville, Virginia, United States
My family and I stayed here for two nights, two adults, two tweens, and a baby, and the staff was friendly and accomodating- but just be aware that they do not speak English but they try to understand as best as they can. We had a small balcony overlooking the city and the location is walking distance to wonderful areas of this interesting city. The air conditioner did not work in our room but the building has all of the charm you could ever ask for and it is clean and nice for central city, low priced accomodations.
"prison-like stay at Hostal Helena"
04/17/12 Shery R Dalian, China
We stayed in this hostel in August 2011, I am unhappy to write that there were only 3 nice things about this hostel; firstly Hostal Helena is situated near the metro hence commuting was very easy and convenient. Our room was air-conditioned which was a must as we were in Madrid in its warmest weather. Lastly, the cozy veranda of this hostel gave a nice view of the city. The rest was disaster. We booked a room with a private toilet and I must say that it was indeed the smallest room and bathroom I have ever seen so far. I am a size 2 and I can barely fit in the shower room, there was even a time that the water ran out while I was in the middle of rinsing. The staff didn’t speak English and we had the hardest time communicating with them that we had to use Google translate. The cleaning lady was so unfriendly that almost bordered hostility. She was our alarm clock every morning as her nagging at 8 am always woke us up. I am never staying in this hostel and my prison-like experience in this hostel made me decide not to EVER stay in a hostel again. If you want to have at least a decent stay in Madrid please consider other nice hostel.
"nice room, nice owner"
11/13/07 embar31 USA
Stayed at the Hostal Helena for about 4 nights. I think the owner booked us in the best room. It was quite large w/ a comfortable double bed and a small bathroom. The hostal didn't appear full so it was quite quiet, and on the top floor, u can't hear much of the busy street below. Some small things: it didn't appear all the outlets worked and every time u used water in the bathroom (ie: flushed the toilet, ran the sink or took a shower) some weird drainage system was making a lot of noise. I am guessing the pipes are old and it's difficult to force up the water to the top floor of the building. My only complaint is that the shower does not have good pressure. Takes a wee bit to get the water hot too, but that wasn't a problem for me. Also, if u want to leave your bags at the hostel before 9am, should you get into the city quite early, well, she won't open the door for you because she's sleeping, and when she does answer the door at 9am in her robe, you feel guilty for waking her up. It was a pleasant stay though.
Mi pareja y yo hemos pasado un fin de semana en este hostal, para empezar, una calefacción extremadamente fuerte que, al mezclarse con el extraño olor que alli había, daba un poco de repelús. Al entrar en la habitación la primera sensación fue darme la vuelta y buscar otra cosa, pero ya se habian cobrado una noche. Cierto es que el precio es barato, pero no para tanto!! La habitación estaba dotada de una cama, un escritorio y una televisión, cuyo mando estaba muy muy sucio. Las paredes desconchadas y muy sucias, nada para poder colgar la ropa, aunque casi mejor...las sabanas con algun que otro pelo (de Dios sabe donde)y alguna que otra mancha y la colcha muy sucia y también con manchas..se me olvidaba mencionar un espejo en la pared salpicado de gotas extrañas, en el cual se aprevia perfectamente que no le han pasado ni un pañito... Mi pareja y yo hemos dormido sobre una de las toallas que llevabamos, por cierto, la almohada del grosor de un clinex. El suelo parecia que ni se habia barrido de los anteriores huespedes Y el baño con una alfombra sucia y tampoco especialmente limpio en general. A pesar de tener un mobiliario viejo podria estar mucho mejor conservado. Puertas, paredes, llaves de luz...Las vistas: una pared de cemento. El acierto esta en la localización pero hay muchos mas hostales en la zona y probablemente en mejores condiciones porque en peores es complicado.La atencion normal y en general nada recomendable. Menos mal que fui con actividades programadas y pase poco tiempo alli...es una pena, se le podria sacar mas partido por su localización, pero no en esas condiciones.
12/21/14 Ludmila88 Lorena, SP
Localizado na Gran Via, uma das ruas mais movimentadas de Madrid, próx de bares, lojas e restaurantes, a poucos minutos da Puerta del Sol. O Hostel está enfrente ao metro Callao, no 9º andar, elevador é bem lento. Ficamos em um quarto de casal com banheiro privativo porém o banheiro foi construído posteriormente, assim as paredes do banheiro não finalizam até o teto, o que é um pouco desagradável, além do vapor do banho entrar no quarto. Banheiro muuuito pequeno, mal cabia uma pessoa na cabine da ducha. Funcionários muito atenciosos, cama confortável, o preço vale pela localização.
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