All hotels in Madrid, Spain
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
Gran Via 44, 9th Floor, Madrid, Madrid, 28013, Spain, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
2.9 / 5Fair

Score breakdown (from 17 reviews)

Average rating for:

  • Cleanliness
    3.0
  • Service
    2.7
  • Comfort
    2.3
  • Condition
    2.4
  • Neighborhood
    4.3
3.0 / 5Good
"Very cheap and very basic"
OK for the price, but one of the more basic hostals in the neighborhood. Window above door meant the room was flooded with light when hall lights went on. Shower so tiny I could barely move it in, larger person would not be able to use. Wifi unusable during peak period at 9pm, OK in the morning. This is a one-star hotel, but clean enough.
Genuine Hotels.com guest review
1 night business trip Mar 21, 2013
Nicolas
US

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Hyvä hostelli loistavalla sijainnilla"
Hyvä vaihtoehto Hostelliksi. Yövyimme kolme yötä kahden hengen huoneessa, jossa oli oma kylpyhuone suihkulla. Huone oli erittäin pieni, käytännössä vain sängyn kokoinen, tämä ei kuitenkaan haitannut meitä. Näköalat yhdeksännen kerroksen terassilta olivat huikeat ja keskeinen sijainti teki lomastamme loistavan.
Genuine Hotels.com guest review
3 night romance trip Jun 17, 2015
Ossi
FI
1.0 / 5Poor
"Billig og uhumsk."
Vi var på vej hjemover og skulle have en enkelt dag i Madrid hvor vi ville se byen. Da vi googlede pension Helena lovede de via billeder og tekst et supertilbud på et dobbeltværelse. Kvarteret var godt og prisen billig, men værelset så ringe. 1½ mands seng med fjedrene oppe af madrassen. Vi måtte købe et liggeunderlag. Det var varmt og indelukket,snavset. Vindue ud til en baggårdsskakt. Intet dagslys.1 fælles toilet og bad til alle værelser. Man kunne ikke et ord engelsk.Kan ikke på nogen måde anbefale stedet.
Genuine Hotels.com guest review
2 night trip Jun 8, 2015
Karin Kjærgaard
DK
4.0 / 5Excellent
"Estancia buena"
Lo mejor de la estancia es la comodidad de la habitación, no dispone de ningun tipo de lujo pero es perfecta para descansar... En cuanto a lo mejor del servicio fue un chaval llamado Daniel del año 1994, fue muy atento... Un 10 para él y muchas gracias!
Genuine Hotels.com guest review
2 night business trip Apr 20, 2015
Jose Javier
ES
5.0 / 5Outstanding
"TRES BIEN VU LE PRIX - SITUATION EXCEPTIONNELLE"
RAPPORT QUALITE PRIX PARFAIT
Genuine Hotels.com guest review
5 night family trip Mar 30, 2015
MARCEL
FR
5.0 / 5Outstanding
"esta bien"
en el centro de madrid muy bien de precio para lo que es. una habitacion con ducha, lavabo y wc en comun
Genuine Expedia guest review
Other trip Jan 23, 2015
ismael
ES
1.0 / 5Poor
"Hostal casi precario"
Le he regalado a mi novio éste hostal y al llegar casi lloro, habitaciones con las paredes sucias, sabanas y corcha sucias. No nos ha gustado nada. Al menos esta en buena zona. Para nada recomendable.
Genuine Expedia guest review
Other trip Jan 7, 2015
A Traveler
ES
2.0 / 5Fair
"Relación calidad/precio aceptable"
Relación calidad/precio aceptable. Muy buena ubicación.
Genuine Hotels.com guest review
1 night romance trip Dec 26, 2014
Francisco Jesús
ES
3.0 / 5Good
"Lo mejor, la ubicación."
Fuimos mi pareja y yo a pasar un fin de semana y teníamos programadas un montón de actividades y sitios que visitar con lo cual no queríamos gastarnos mucho en el hotel puesto que apenas ibamos a poder disfrutarlo. Después de leer los comentarios de los anteriores usuarios y ver las fotos que había en internet nos decantamos por este hostal, por su precio y sobre todo por su ubicación, lo cual nos facilitaba mucho comunicarnos con todos los sitios a los que queríamos ir. Creo que pueden mejorar bastante las pequeñas cosas como los acabados de las paredes (pintura, desconchados...), ventanas y puertas (pomos, marcos...) enchufes, lámparas, etc. Con esas pequeñas cosas pueden ofrecer una mejor impresión a los huéspedes. La limpieza no estaba mal. Tampoco estaba reluciente... pero bueno. En general, en relación calidad-precio, le doy un aprobado raspado. Eso sí, los que quieran disfrutar de la comodidad, el descanso y la relajación de un buen hotel... que miren otras opciones mejor.
Genuine Expedia guest review
Other trip Dec 9, 2014
Enrique
ES
3.0 / 5Good
La situación es fantástica y el servicio tambien. Hay q pensar q son edificios antiguos, arreglados...por eso algunos baños son demasiado pequeños...Para un par de noches puede ser aceptable.
Genuine Hotels.com guest review
1 night trip Apr 23, 2014
luisa
ES
2.0 / 5Fair
"decepcion. Horrible!!!"
Nunca pense que en la Gran via de madrid se puede encontrara sitio tan feo para descansar.En año2014 por lo menos pudes tenr una almoada en condiciones,---no hablo de la decoracion de la habitacion.Te puedes sentir de todo,pero no y turista.La cama sin cabecero,la almuada---un desastr,el colchon de segunda mano,el olor de umeda en la savana y el pobre,pobre inmubelario.Pero pobre.En la tiendas de segunda mano hay cosas muchos mas bonitas y barata. espero que este comentario va llegar a Dueño de hotel ,para saber que tenes que dar para recibir!!!!
Genuine Expedia guest review
Other trip Jan 26, 2014
dobrina
ES
3.0 / 5Good
Alojamiento en pleno centro de Madrid. Relación calidad- precio regular. Cierto es que caro no es, pero para como esta tampoco se puede pedir más. El personal es agradable.
Genuine Expedia guest review
Other trip Dec 31, 2013
irati
ES
1.0 / 5Poor
"Terribile"
Abbiamo pernottato una notte, siamo persone non abituate al lusso ma la camera sembrava un Garage con una specie di bagno accanto. Stavamo strettissimi, per andare in bagno passavamo sui letti, nessun armadio, porta con i vetri che faceva passare la luce del corridoio e illuminava la camera, rumori continui di persone, personale assente, check-in di mezzora, pulizia assente, Panorama Vista sul muro del Palazzo accanto. La posizione è ottima in quanto è sulla Gran Via di fronte alla fermata della Metro di Callao. Abbiamo speso lo stesso in un Hotel due stelle con ottimo servizio quindi sicuramente vi consigliamo di non andarci!!!
Genuine Hotels.com guest review
1 night trip Mar 17, 2013
Atzori
IT
4.0 / 5Excellent
"centrico"
barato
Genuine Hotels.com guest review
1 night trip Feb 25, 2013
victor
ES
3.0 / 5Good
Genuine Venere guest review
Other trip Dec 7, 2012
A Traveler
US
2.0 / 5Fair
Genuine Hotels.com guest review
1 night romance trip Aug 18, 2015
Thomas
FR
3.0 / 5Good
Genuine Hotels.com guest review
3 night trip May 11, 2015
A Traveler
DE

TripAdvisor reviews for Hostal Helena

Overall rating:Based on 54 traveler reviews

Most recent traveler reviews:

Overall Rating
"Not bad!"
05/22/15 Mila14London London
I stayed with my family in Hostal Helena in January for 3 nights during our city trip. I can't complain. We got what we paid for. The staff is very friendly and helpful. Not all of them speak English but it wasn't a problem for us. Room was clean, everything was working (in-suite bathroom, TV, electrical sockets). Nothing was broken. This Hostal is not a very silent place, you can hear everything outside of the room, but it didn't disturb us. I write about this trying to give more information. Hostal located on the 9th floor so keep this in mind if you don't like lifts. Location is perfect. The tube station is just opposite of Hostal which is on the Gran Via. It's the central street of Madrid. You can easily reach everything (museums, tourist buses, taxi, restaurants, public transport, shopping, supermarkets etc). So if you are looking for very budget place with central location I definitely can recommend this place.
Overall Rating
"Great Location, in the Heart of Madrid"
03/05/15 Tunisian_sailor Tunis
We liked the Hotel for our last days in Madrid. Most of all, the location in Gran Via, you cannot find a better location. Near All shops, Zara,Corte Ingles, near metro Callao, few minutes from Puerta del Sol, Plaza Mayor, good choice for food (papizza and pan & Co in the vicinty). We were given a room which we did not like (near reception,noisy and very hot), we asked the receptionist, a very kind pretty lady to change and she was ready to help. She moved us in the renovated part. She also was available for help and information.
Overall Rating
"Excellent Shopping spot "
01/20/15 Astrid S
For us, 2 moms en 2 daughters (16 -21) this Hostal was perfect! We stayed here last year aswell and because of the location we came back with the girls. Room is simple but all we needed, beds and bathroom (shower/toilet). The terras gives a magnific view on the street and a small square. Gran Via is perfect for shopping as are other streets nearby. You don't need to cook either, enough restaurants to choose from. Winebars also!!! We will go back, not this year but soon and we will probably stay in Hostal Helena again.
Overall Rating
"Good Location but We got Back Alley View"
10/21/14 Mike E
Nothing Special. Good Location. We found by walking around and picking a place. It was an ok price. About the same as others we checked out. The beds and bath were very basic. It was close to subway and walking distance from good sites.
Overall Rating
"Not so bad"
10/02/14 Ekaterina V Санкт-петербург, Россия
It's situated in the main center of Madrid. Nearly the subway. You may go in any place. It s very comfortable. Room was small, but very smile admin every day, keep you in good mood. Every day cleaning and change toilets. ANd the best bathroom in hostal what i was seen.
Overall Rating
"Our Stay in Madrid"
09/07/12 cspereira London, United Kingdom
Situated in the Gran Via, very central, despite being on such a busy road, we couldn't hear any of the noise from our room. We would advise if going by train to get off at Callao Station rather than the Gran Via as from Callao to the Hostal, it is literally just a few metres distance. The actual Hostal is situated on the 9th Floor, however when you arrive you need to go to the 8th Floor to check in. Please note that you cannot check in before 3pm, we didn't know this, however they were kind enough to let us leave our luggage. There was a kitchen & although we had asked to use it when we booked our room, on arrival, we were told that it was for private use & we were not to use it. Wouldn't say it was the cleanest of hostels we have stayed in, but for just a couple of nights, it was fine. Generally, the staff were polite & helpful. There was a computer available to guests on the 8th Floor. We had an enjoyable stay.
Overall Rating
"Terrible night stay"
07/26/12 jmeenan1 Derry
The hostal is terrible. Checked in around 8pm, the guy was more interested in talking to his wife on the phone during whole check in process (10mins) He didnt look at us once or seem bothered when we checked in. I work in Madrid, and speak spanish but Im Irish. This guy didnt want to talk english when he needed. Dont expect them to make too much fuss or effort in helping any way or talking in english. The pillow cover, only covered half the pillow and the sheets was also a little small for the bed. The room was very hot although we had to sleep with the windows open and the fan on all night which meant we couldnt sleep much with the noise. The room looked into a large concrete wall on 9th floor. Not nice. looked like a prision cell. We paid 20euro for the night, and I thought it was a bargain at the time... until we arrived. Upon checking out, my wife was asked to pay 2euro extra per suitcase for leaving the luggage with them for a few hours whilst we had lunch as I had to work that day in madrid and couldnt take all the luggage to the office.
Overall Rating
"Great view, central location, friendly!"
07/05/12 Heather820 Charlottesville, Virginia, United States
My family and I stayed here for two nights, two adults, two tweens, and a baby, and the staff was friendly and accomodating- but just be aware that they do not speak English but they try to understand as best as they can. We had a small balcony overlooking the city and the location is walking distance to wonderful areas of this interesting city. The air conditioner did not work in our room but the building has all of the charm you could ever ask for and it is clean and nice for central city, low priced accomodations.
Overall Rating
"prison-like stay at Hostal Helena"
04/17/12 BossyMrs Dalian, China
We stayed in this hostel in August 2011, I am unhappy to write that there were only 3 nice things about this hostel; firstly Hostal Helena is situated near the metro hence commuting was very easy and convenient. Our room was air-conditioned which was a must as we were in Madrid in its warmest weather. Lastly, the cozy veranda of this hostel gave a nice view of the city. The rest was disaster. We booked a room with a private toilet and I must say that it was indeed the smallest room and bathroom I have ever seen so far. I am a size 2 and I can barely fit in the shower room, there was even a time that the water ran out while I was in the middle of rinsing. The staff didn’t speak English and we had the hardest time communicating with them that we had to use Google translate. The cleaning lady was so unfriendly that almost bordered hostility. She was our alarm clock every morning as her nagging at 8 am always woke us up. I am never staying in this hostel and my prison-like experience in this hostel made me decide not to EVER stay in a hostel again. If you want to have at least a decent stay in Madrid please consider other nice hostel.
Overall Rating
"nice room, nice owner"
11/13/07 embar31 USA
Stayed at the Hostal Helena for about 4 nights. I think the owner booked us in the best room. It was quite large w/ a comfortable double bed and a small bathroom. The hostal didn't appear full so it was quite quiet, and on the top floor, u can't hear much of the busy street below. Some small things: it didn't appear all the outlets worked and every time u used water in the bathroom (ie: flushed the toilet, ran the sink or took a shower) some weird drainage system was making a lot of noise. I am guessing the pipes are old and it's difficult to force up the water to the top floor of the building. My only complaint is that the shower does not have good pressure. Takes a wee bit to get the water hot too, but that wasn't a problem for me. Also, if u want to leave your bags at the hostel before 9am, should you get into the city quite early, well, she won't open the door for you because she's sleeping, and when she does answer the door at 9am in her robe, you feel guilty for waking her up. It was a pleasant stay though.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews