"Very cheap and very basic"
OK for the price, but one of the more basic hostals in the neighborhood. Window above door meant the room was flooded with light when hall lights went on. Shower so tiny I could barely move it in, larger person would not be able to use. Wifi unusable during peak period at 9pm, OK in the morning. This is a one-star hotel, but clean enough.Genuine Hotels.com guest review
La situación es fantástica y el servicio tambien. Hay q pensar q son edificios antiguos, arreglados...por eso algunos baños son demasiado pequeños...Para un par de noches puede ser aceptable.Genuine Hotels.com guest review
Nunca pense que en la Gran via de madrid se puede encontrara sitio tan feo para descansar.En año2014 por lo menos pudes tenr una almoada en condiciones,---no hablo de la decoracion de la habitacion.Te puedes sentir de todo,pero no y turista.La cama sin cabecero,la almuada---un desastr,el colchon de segunda mano,el olor de umeda en la savana y el pobre,pobre […] inmubelario.Pero pobre.En la tiendas de segunda mano hay cosas muchos mas bonitas y barata. espero que este comentario va llegar a Dueño de hotel ,para saber que tenes que dar para recibir!!!! Read moreGenuine Expedia guest review
Alojamiento en pleno centro de Madrid. Relación calidad- precio regular. Cierto es que caro no es, pero para como esta tampoco se puede pedir más. El personal es agradable.Genuine Expedia guest review
Abbiamo pernottato una notte, siamo persone non abituate al lusso ma la camera sembrava un Garage con una specie di bagno accanto. Stavamo strettissimi, per andare in bagno passavamo sui letti, nessun armadio, porta con i vetri che faceva passare la luce del corridoio e illuminava la camera, rumori continui di persone, personale assente, check-in di […] mezzora, pulizia assente, Panorama Vista sul muro del Palazzo accanto. La posizione è ottima in quanto è sulla Gran Via di fronte alla fermata della Metro di Callao. Abbiamo speso lo stesso in un Hotel due stelle con ottimo servizio quindi sicuramente vi consigliamo di non andarci!!! Read moreGenuine Hotels.com guest review
baratoGenuine Hotels.com guest review
"Our Stay in Madrid"
09/07/12 cspereira London, United Kingdom
Situated in the Gran Via, very central, despite being on such a busy road, we couldn't hear any of the noise from our room. We would advise if going by train to get off at Callao Station rather than the Gran Via as from Callao to the Hostal, it is literally just a few metres distance. The actual Hostal is situated on the 9th Floor, however when you arrive you need to go to the 8th Floor to check in. Please note that you cannot check in before 3pm, we didn't know this, however they were kind enough to let us leave our luggage. There was a kitchen & although we had asked to use it when we booked our room, on arrival, we were told that it was for private use & we were not to use it. Wouldn't say it was the cleanest of hostels we have stayed in, but for just a couple of nights, it was fine. Generally, the staff were polite & helpful. There was a computer available to guests on the 8th Floor. We had an enjoyable stay.
"Terrible night stay"
07/26/12 jmeenan1 Derry
The hostal is terrible. Checked in around 8pm, the guy was more interested in talking to his wife on the phone during whole check in process (10mins) He didnt look at us once or seem bothered when we checked in. I work in Madrid, and speak spanish but Im Irish. This guy didnt want to talk english when he needed. Dont expect them to make too much fuss or effort in helping any way or talking in english. The pillow cover, only covered half the pillow and the sheets was also a little small for the bed. The room was very hot although we had to sleep with the windows open and the fan on all night which meant we couldnt sleep much with the noise. The room looked into a large concrete wall on 9th floor. Not nice. looked like a prision cell. We paid 20euro for the night, and I thought it was a bargain at the time... until we arrived. Upon checking out, my wife was asked to pay 2euro extra per suitcase for leaving the luggage with them for a few hours whilst we had lunch as I had to work that day in madrid and couldnt take all the luggage to the office.
"Great view, central location, friendly!"
07/05/12 Heather820 Charlottesville, Virginia, United States
My family and I stayed here for two nights, two adults, two tweens, and a baby, and the staff was friendly and accomodating- but just be aware that they do not speak English but they try to understand as best as they can. We had a small balcony overlooking the city and the location is walking distance to wonderful areas of this interesting city. The air conditioner did not work in our room but the building has all of the charm you could ever ask for and it is clean and nice for central city, low priced accomodations.
"prison-like stay at Hostal Helena"
04/17/12 Shery R Doha
We stayed in this hostel in August 2011, I am unhappy to write that there were only 3 nice things about this hostel; firstly Hostal Helena is situated near the metro hence commuting was very easy and convenient. Our room was air-conditioned which was a must as we were in Madrid in its warmest weather. Lastly, the cozy veranda of this hostel gave a nice view of the city. The rest was disaster. We booked a room with a private toilet and I must say that it was indeed the smallest room and bathroom I have ever seen so far. I am a size 2 and I can barely fit in the shower room, there was even a time that the water ran out while I was in the middle of rinsing. The staff didn’t speak English and we had the hardest time communicating with them that we had to use Google translate. The cleaning lady was so unfriendly that almost bordered hostility. She was our alarm clock every morning as her nagging at 8 am always woke us up. I am never staying in this hostel and my prison-like experience in this hostel made me decide not to EVER stay in a hostel again. If you want to have at least a decent stay in Madrid please consider other nice hostel.
"nice room, nice owner"
11/13/07 embar31 USA
Stayed at the Hostal Helena for about 4 nights. I think the owner booked us in the best room. It was quite large w/ a comfortable double bed and a small bathroom. The hostal didn't appear full so it was quite quiet, and on the top floor, u can't hear much of the busy street below. Some small things: it didn't appear all the outlets worked and every time u used water in the bathroom (ie: flushed the toilet, ran the sink or took a shower) some weird drainage system was making a lot of noise. I am guessing the pipes are old and it's difficult to force up the water to the top floor of the building. My only complaint is that the shower does not have good pressure. Takes a wee bit to get the water hot too, but that wasn't a problem for me. Also, if u want to leave your bags at the hostel before 9am, should you get into the city quite early, well, she won't open the door for you because she's sleeping, and when she does answer the door at 9am in her robe, you feel guilty for waking her up. It was a pleasant stay though.
08/09/14 Erdwing N
La señora que nos recibio nos atendio super bien, habitaciones pequeñas pero uno que va a madrid a caminar y disfrutar, te sobra lugar. Un hostal muy tranquilo y con una terraza que me encanto la vista que se tiene desde ahi. Tienes maquinas de refrescos y cervezas y tambien de café. La ubicacion es inigualable ya que queda situado en plena gran via, frente a la plaza del callao, se tiene muchas cosas importantes de madrid cerca, bajando tienes la plza de puerta del sol a 5min, y la plaza mayor a unos 10min. Parque el retiro queda muy cerca tambien. Cualquier cantidad de marcas y tienes importantes al lado del hostal, una estación de metro en todo el frente. Mi segunda vez que voy a madrid y me he quedado ahi, definitivamente si vuelvo, ahi es donde ire.
07/09/14 Valentina O Palermo, Italy
ottimo posto ottimo rapporto qualità prezzo.....la zona è perfetta ideale per dormire per chi manca tutto il giorno perchè la stanza è piccolina ma pulita e terrazza fantastica panorama mozzafiato. noi siamo stati pure con un bimbo di 18 mesi.......
06/20/14 Javier R Barcelona, Spain
Lo mejor del lugar es la dueña, encantadora y genial. Nos ayudó y aconsejo en todo lo que necesitamos, incluso pienso que sobrepasó los límites. El hostal se encuentra muy céntrico y cerca de muchas cosas interesantes. Como hostal las habitaciones tienen lo justo para una agradable estancia, sin lujos.
"relación precio higiene y amabilidad muy buena"
05/19/14 antoniopizarra Manacor, Spain
Céntrico, bien conectado, con una terraza donde poder disfrutar de la plaza callao y prácticamente toda gran vía y el histórico cartel de Schweppes. El interior de las habitaciones bastante pequeño pero si se va a Madrid a patear y disfrutar de la ciudad, sobra. Sabanas y baño muy muy limpios y un trato afectivo y personal, te dejan la llave de la entrada por lo que no hay que preocuparse por la hora de llegada. Ya os digo muy humilde pero muy práctico. Hay dos hostales helena en el mismo edificio este es el de la novena planta.
"Las fotos anunciadas no son lo que parece"
03/30/14 tabbeth Madrid, Spain
Lo único destacado de éste hostal es la ubicación, en la misma gran vía con el metro callao al lado y a pocos metros de sol, por el resto para mi fue horrible, escogí este hostal ya que por las fotos parecía algo pequeño pero acogedor, aparte no podemos pedir más por el precio..me da igual que la habitación sea pequeña y sea antigua pero que sea limpia, el primer día tuvimos que dormir encima de la manta porque las sábanas parecían sucias, luego en el baño (muy pequeñito) habían cucarachas teníamos que dejar encendida la luz porque si quedaba apagada salían las cucarachas UN ESPANTO, no nos quejamos sólo optamos por dejar la habitación..al final por 5 euros más nos fuimos a un IBIS por la zona de Ventas. Mi experiencia espantosa. No lo recomiendo.
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