"Terrible service, suites in different building."
We found out that the suites were in an entirely different building a block away. Not happy about that fact. They helped us with one of our bags. Wow. The paint was coming off the walls, the chairs for the table were broken & for whatever reason, all the electronics were unplugged. They did have a Keurig machine, BUT only one cup. So we called the front […] desk for another one. After repeated calls and hour later, we got one. Later that day, when were ready to shower and get ready, we discovered we only had one washcloth. We called the front desk for another washcloth. We waited about 20-30 minutes before we called the front desk again for the washcloth. After repeated calls, a delivery of the wrong towels, we got the washcloths two hours later. The next morning, we went to make coffee again and discovered they didn't replenish the coffee. So we had cups now, but no coffee. The morning we were to check out, the cleaning lady knocked on the door to ask when she could get in to clean the room. She then began to just wait outside our room for an hour until we left. Read moreGenuine Hotels.com guest review
"Great location and quiet accommodations!"
In the heart of south beach and yet the rooms are quiet. No noisy neighbors. Cute decor! Kitchenette and little table to eat at in room. Comfortable bed!! Wish I could have stayed more than one night. FYI ... Valet parking is 35 dollars a night. Public garages are 20 dollars a night just two blocks away so if you are on a budget you have options!Genuine Hotels.com guest review
My husband and I were expecting the worse because the experiences and comments from here, but it turn not that bad at all. We stayed at the studios exactly #3 (1st floor). They are a little difficult to find because they have a lot of trees that hide the name of the studios. The room was clean, the TV was a old one were the remote wasn't working well, […] but I didn't went to see TV anyways. The worst was the bathroom that is very very very old, I'd bathe with my flip flops. But over all is about location we walk everywhere because if you never been in Miami there's no parking nowhere, actually we park few streets in a multilot $20 by day, is better than the hotel $35 + tax + tip! So if you don't want to spend that much in a hotel this is your option. Save the money for eat you going to need it. Read moreGenuine Hotels.com guest review
"Convenient Budget Option in SoBe"
The Richmond Studios are close to everything - 10 min walk to Lincoln Road and close enough to the party that is Ocean Drive It's also in a decent neighborhood. As a woman traveling solo, I felt totally safe here. The room was clean for the most part, but I think because it's an older property, the floors were dirty. I made the mistake of walking around […] barefoot for a biit and my feet were black! Wear slippers if you stay here. FYI - the room has a half-sized fridge, microwave, Keurig coffee maker. Everything worked. The staff was very friendly and helpful, but the service is not on top of it here. There were no towels by the pool in the mornings (at 10am) and as someone else mentioned, I had to ask for more coffee for the Keurig machine. The pool area was comfortable and I had no problem getting a lounger at any time of the day.There is beach access, but no beach service at this hotel. Overall, an Ok experience. Read moreGenuine Hotels.com guest review
"Great Service / Misleading Ad"
The service was great but the ad was misleading. Parking is not included there's a $35 fee and there's a sister hotel location around the corner away from where the main hotel is located. The bathroom wasn't appealing, but I only stood one night, so I didn't make a big deal out of it. Other than that everything was fine. The friendly staff made the […] experience better. Read moreGenuine Hotels.com guest review
It was lovely, it felt like I was at home. Room service was lovely it was clean smelled good and it was quiet... I loved my stay:)Genuine Hotels.com guest review
Good location near everything, however the room was hot, the air conditioning was not good and we were unable to control it.Genuine Hotels.com guest review
"So Many Better Places To Stay in Miami Beach"
Pictures are deceiving as they are "show" pictures and not how it is when you arrive. No disclosure the suites are a block from the actual hotel. Wore sandals the entire time in the room as the floor seemed disgusting. Almost vomit using the water while brushing teeth from the bathroom faucet. Shower became scalding hot after 3 minutes of running. Furniture […] had stains in it. Kitchen table had broken chairs. Couldn't see TV from bed as it is lower than the bed and is only 19 inches. No trash container in entire unit. Was waiting for bugs to start crawling out as the place is just cheap and not clean. It was nice how large the room was and that it came with a fridge and microwave. Read moreGenuine Hotels.com guest review
Location was great close to everything and to the beach. Customer service was great very helpful but the room needs work done. Overall stay was good.Genuine Hotels.com guest review
I really wanted to like these unit converted accommodation, but there's issues that's shows that they were done on a budget. The safe was attached to some flimsy piece of shelf board in a wardrobe attached to dry wall. Easily ripped off, if you wanted to. No mirror anywhere, and no shelving in the bathroom for anything. The dirty light fitting in the […] kitchen hangs at so low that even a 5'4 foot person would hit their head on it. Kitchen is grubby and has no cutlery but has a fridge and coffee maker, but one cup and no bin. The wood floor is over 20 years old and needs a sand , the dirt is that ground in and is grubby to walk on. Old small CRT tube TV down low and the bed has no bed head, it's uncomfortable and the bed is also uncomfortable. Every morning you are awoken to a the sound of a leaf blower. Room doesn't seem that secure with weak back entry balcony security .Plus : free wifi, location, gym is a joke. Read moreGenuine Hotels.com guest review
"nice but needs guidance"
My wife & I stayed at the studios across the street from the hotel- very nice sized studio. My only issue was some of their staff could use a retraining program or just readjusting their attitude would have done the trick. I loved the studio but ultimately wouldn't return due to the staff.Genuine Hotels.com guest review
The room was great, comfortable bed and clean i will definitely stay againGenuine Hotels.com guest review
"Could be better"
Overall an okay hotel.Genuine Hotels.com guest review
I was surprised my room turned out to be as big as an aprtment, with a huge bed, big closet, breakfast area, kitchen with a fridge, even a Kurig pod with several selections of coffee. It was clean, spa ious, and the location is unbeatable.Genuine Hotels.com guest review
I was very displeased with the original room I booked. They sent me blocks away from beach to their suites. The room was very dirty and the bathrooms were so outdated and not cleaned properly. Their were stains on the furniture from previous guest. However, the staff was very nice and upgraded me to a room at the main hotel. Again the bathrooms can […] use some serious updating. Overall I would not recommend this hotel to anyone unless you were really on a budget and you are just looking for the lowest rate. I guess you get what you pay for. Read moreGenuine Hotels.com guest review
Believe the reviews that say not to go. It was never cleaned during our stay nor were towels replaced except for the bath towels. Bed was made each day. We left an electric toothbrush in the bathroom, called the next day, noone had seen it. It covered nearly the entire glass bathroom shelf so it WAS very visible. The service desk number was busy no […] matter the time of day & night. We used our cell phone to call the hotel. Do NOT stay here. Furthermore, Hotels.com passed us from representative to representative when we complained so no assistance was given in any way. Read moreGenuine Hotels.com guest review
The bathroom was not clean, the bathtub, floors and toilet wasn't clean at all. I found hair on my sheets and pillow. It was very disappointed to find a room under these conditions.Genuine Expedia guest review
"Unpleasant room, but great staff and pool/ beach."
Very noisy during the night and early morning. We stayed on the first floor and heard all footsteps above us because there's no carpeting. In the morning, workmen started at 8 am pounding, drilling etc. The windows let in all natural light and light fixtures. There are no curtains to block out the light. Mattress is VERY old. I was fearful of bedbugs. […] Not a romantic room at all. Bathroom is gross. Read moreGenuine Expedia guest review
Stay was not what I expected. THE STAFF WAS NICE..............................................Genuine Expedia guest review
"great spot on South Beach, a few glitches"
Rooms were big and comfortable, kitchenette is a plus. Glitches: the internet was not working part of the time, the room phone did not work, it took forever to find a rollaway cot when my friend came. But I would go back.Genuine Hotels.com guest review
Good value for Money. Great calm location. Would go back.Genuine Hotels.com guest review
"Great location, poor room comfort & condition"
The Richmond Hotel looks decent but the Apt's are extremely basic and outdated. The Bed has a very soft and cheap mattress and overall the furniture is tired and cheap, The TV was small, lousy and so low you couldn't watch it from the bed. The Bathroom and Kitchen are both very outdated and not very clean. The Apt are is loud and I believe they used […] the room next to me as crew quarters and it always had early noises and commotion. For the price and location and being close to the CC for the Boat Show it was best deal around but I would never stay or recommend anyone to stay there if they are looking for an enjoyable and relaxing vacation. They double charged my CC which we figured out but not without some hassle. If your in a rush do not eat at their restaurant, they are extremely slow and provided bad attitude for service, I walked out once. The majority of their staff was nice and helpful with only 1-2 folks that need to learn what customer service is all about. Read moreGenuine Expedia guest review
"Great Location to Convention Center"
We stayed here for the Miami Boat Show. The location was only a block from the Convention Center and under two blocks to Lincoln Rd with all of its shops and restaurants. We will be back on future trip. Great ValueGenuine Hotels.com guest review
"Worst hotel I've ever stayed at..."
I only booked the room thinking I would be staying at the hotel on Collins but they burst my bubble and sent me to their "Studios" around the corner on James St. A part of this was Expedia's fault because everything I saw on the website was from the hotel on CollinsGenuine Expedia guest review
"Very good for the price."
An efficiency studio type room, large and comfortable with small kitchenette and maid service not part of the main hotel. So no hotel features such as room service, but priced much less, and has access to main hotel's pool, etc. Not for person who needs lots of hotel attention. Would absolutely return.Genuine Hotels.com guest review
Room was very nice and was in a great location but checking in was a bit out of the way as I had to check in thru the main hotel which was around the blockGenuine Hotels.com guest review
"nice staff, poor room condition."
Bed was clean. Floor and other rooms, utilities bad.Genuine Expedia guest review
The room had hair in the bed on the chairs and in the rest room. The blinds were broken making it impossible for us to close them. The mattress was in a u shape. The TV was a 15 inch box from the 1990s. The cable did not work. Our room was actually across the street from the advertised hotel. When we asked for our money back they agreed but we have […] not got it yet. Our worst travel experience ever. Read moreGenuine Hotels.com guest review
Very happy with the studio we stayed in, room was clean, great location, very friendly staff. Just one recommendation, I would try and request a room on the top level (not ground floor), so you don't hear the guests upstairs walking around in their loud shoes. Overall, very happy with our stay, would definitely stay there again.Genuine Hotels.com guest review
Telephone did nto work on first day, Noted wake up call, n o body called. TV remote batteries were taken out and TV would not work. Floor was not cleaned as dirt can be easily found. Brought to the hotel mgmt attention and indicated will never stay again. When arrived, no instruction as to where to go to register. Next door hotel personnel showed me […] hotel and nobody to tell what to do as the gate was locked. Took a chance to call the number to find out what to do. Read moreGenuine Expedia guest review
"Trip to South Beach"
It seemed the the sister Hotel was nice, but we stayed on the studio side. I think the concept is great, its like you have your own apartment. But the like a lot of places in South Beach it seemed very run down. Bathroom door wouldn't lock and falling apart blinds were in the room. Also it was hard to sleep at night since a bright light outside would […] shine through the completley glass door to the room. No blinds on this door either. Read moreGenuine Expedia guest review
"Miscommunication ruins stay"
We booked our room through expedia. Upon arriving at the Richmond we were told that our room was actually in another building two blocks away and not on the beach. Of course we could stay at the main building on the beach if we paid the upgrade price. Nowhere on expedia did it mention two different locations and all the manager wanted to do was blame […] expedia for the miscommunication - he was not interested in rectifying the situation. Our room turned out to be an old apartment building converted to hotel suites. It was dingy and dirty, there were stains on the chair and it just wasn't a great place to stay. Not what we were expecting. The cafe on the patio and the pool were excellent and the location is central to everything, however we won't be returning to the Richmond. Read moreGenuine Expedia guest review
"Great hotel and great value"
Attached to the famous Richnond Hotel, The Suites provide the same amenities at a low price. Clean, fully equipped and free keurig coffee and tea made our stay fantastic!Genuine Expedia guest review
"It was great"
Good location and great guest service and Hispitality.Genuine Hotels.com guest review
Room was clean,service average at the apartments ,the hotel had a nice pool and access to the beach ...Genuine Hotels.com guest review
I must admit I was a little worried about the reviews I had previously read but once I got there all of my concerns were fixed.The room was clean. service was good . Checked in was not ready but comp drinks was fair.Yes I would stay again.Genuine Hotels.com guest review
"Large, clean, airy room / studio well-located"
The Richmond Studios are an excellent option if you don't mind a short walk to the main hotel facilities (restaurant, pool, etc). The apartment I stayed in was clean and comfortable, plus quite spacious. Wifi worked well. Staff were friendly and reliable.Genuine Expedia guest review
"Richmond South Beach worst hotel in area"
Horrible. Loud. Dirty. Smelly. Unhelpful staff. Hair on towels. Disgusting.Genuine Hotels.com guest review
"Economic choice but VERY noisy if you want to rest"
The place was clean and not over the top expensive. It was old and the bathroom tiles were very cracked. Aesthetically, it didn't look very pretty. No bags in the trash cans that were rusted and very old either. But fair warning** If you wan to relax DO NOT choose this option. Myself and a friend rented the studio apartments for a getaway. We both left […] upset (and early) as housekeeping starts banging on the doors since the break of dawn and do not stop. We were interrupted twice to ask what time we were checking out! We also had a lady singing so loudly that it just put us over the edge. We called the front desk and left. Read moreGenuine Hotels.com guest review
Response by The Richmond Studios Dear guest, Thank you for your review. I apologize for the inconveniences you experienced. The Studio Apartments are usually full all of the time. Our housekeeping staff does a great job keeping up with its daily services. Excessive noise is usually not an issue at the apartments. We do our best to maintain a clean and calm property.
"I could complain a lot but....."
The place really needs to be updated but for the location and price you can not beat it. I read other reviews and I liked the fact that it is away from the hotel (1/2 block) and is in a more residential area. I was surprised that the TV was an antiques but it still worked just fine. The wifi is not great but I liked the charm of the place. I would stay […] there again. Read moreGenuine Hotels.com guest review
Response by The Richmond Studios Dear guest, Thank you for taking the time post a review. We appreciate everyones comments and suggestions. The Richmond apartments is our budget friendly property. It is relatively new, and we consider it a work in progress.
You might think the hotel is nice upon entering the lobby; however, the "apartments" or rooms are actually located across the street. Valet is a costly at $35/day plus tax. The room was completely disappointing. The blinds on the windows were broken and bent, the floors were dirty, the mini fridge was broken, there was an iron but no ironing board, […] the furniture was plastic and cheap, the bathroom was tiny and the shower had almost no water pressure. It was the worst hotel I have ever sayed in and I am not one to typically complain but this is the exception. They really need to work on the cleanliness and quality of their rooms. Read moreGenuine Hotels.com guest review
Response by The Richmond Studios Dear guest, Thank you for taking the time to post your review. I apologize for the inconveniences you experienced during your stay. Our valet parking charge is on average with other hotel in the South Beach area. The Richmond Apartments are considered out budget friendly property. The apartments of daily housekeeping service, and we are constantly maintaining the property.I'm sorry we were not able to address all your issues during your stay.
I enjoyed my stay. The room was awesome but the bathroom could have been cleaner and it needs an upgrade. Overall, the staff and location was perfect. I would return.Genuine Hotels.com guest review
Response by The Richmond Studios Dear guest, Thank you for your comments. We strive to maintain a very clean and orderly property. I apologize for any inconvenience you experienced. We look forward to seeing you again soon.
Overall stay wasn't bad. Manager there sucks.Genuine Hotels.com guest review
"I wouldn't recommend"
I would not recommend. It was not as nice as the pictures.Genuine Expedia guest review
"Great Place for Frequent Miami Goers"
The location was great and the room was perfect for me and my friends. It's Miami and a adult's playground, take the kids to Orlando. It is definitely one of my favs on my list. The Studio Room was the best because I come to Miami to relax and get away from the daily grind. AWESOME place and will see them soon. :) -P.S.Wifi was not the best but who […] is online when in Miami. Read moreGenuine Hotels.com guest review
"Cute Apartment Hotel"
At first when we arrived at the hotel, we were told our property was "around the corner." Turns out, when I booked the room on expedia, we booked a "studio" instead of a "suite" hotel room. The "studio" has pros and cons... PROS: more secluded, apartment style, quieter, kitchenette equipped with coffee maker, fridge, microwave, table. CONS: you have […] to walk across the street and about a half block to get there, away from the front desk, pool, etc. but you can still use everything. everything is a little outdated in the studios, but the manager told me they are renovating in a few months! Overall, it was a nice stay for the 3 days that we needed it. Friendly and helpful staff as well! Read moreGenuine Expedia guest review
"Art Deco Charm"
I really enjoyed staying in this cute little apartment for the night. Although it doesn't seem too impressive from the street, I was pleasantly surprised when I got to the studio. It had a certain Art Deco charm, and was quite spacious. Check-in is a short walk around the corner on Collins Ave, and it it there that you will find the pool and other […] amenities. Read moreGenuine Hotels.com guest review
"Good with sometimes oblivious service"
Love the hotel and the amenities (pool is nice and open til 11 or11:30...depnding who you ask). Love the sister apartment option for less that also gives you access to full main hotel amenities. Love the older workers, but the service of the younger workers lack information and care for getting the info...I.e. didn't know or care to find out about beach […] amenities, pool times, food times, etc. Housekeeping spotty replenishment of stuffs. But overall, a great stay...and this is our third trip to Miami and have looked inside rooms at all hotels north of 13th. Read moreGenuine Hotels.com guest review
"Absolutely disgusting experience."
First of all we were put in the Richmond Studios which were disgusting. Floor was absolutely filthy, nothing in the room worked like the TV, Stove, Microwave, Iron, 2 lights and the fridge barley stayed cold. Black water coming out of our shower head... One morning the power washed the outside of our windows which had dirt and mud seeping through the […] windows into our shower. No security to get in the gates of the studios we found two crack heads within the gates that were offering us drugs and trying to get into our room. When I reported the problem with anger they basically said deal with it. I will never ever stay there again and I feel terrible for anyone who has to deal with it. Our next doors neighbors were just as disgusted with the place. Read moreGenuine Expedia guest review
"low-rent hotel in high-rent area"
It's hard to find anywhere affordable in this prime real estate area of South Beach. The room was very basic and spartan, but clean and surprisingly large. It's a block away from the main Richmond Hotel, which is much nicer and has a pool and beach access. The person who checked me in (Pasqualina) treated me like a second-class citizen, either because […] I was staying in the low-rent annex or because I came through a discount site. I had to ask to get things like the wireless access code (which turned out to be wrong) and the gate access code for the beach. If you have a car, you're either on your own or you give the hotel another $30/day to valet park it for you. Read moreGenuine Hotels.com guest review
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