"Do NOT stay at this hotel"
This is the worst hotel I have ever seen. The pool has not and will not be open all year. The pictures on the internet of this hotel are NOT at all what the hotel is like.Genuine Hotels.com guest review
"Dont trust the pictures"
very run down facility. They advertise pictures of pristine rooms, pool etc. DO NOT BE FOOLED. The rooms are in very poor condition. Looks like a hotel you would see in a police investigation. The air quality in the rooms was very bad, it was difficult to adjust to the sour smell. I would not stay here again. they stated the pool was being renovated. […] However, unless they just took ownership of the facility, I suspect the pool will never be renovated since the easiest fixes have not been fixed. The woman at the counter was very pleasant. I have not been able to stop itching since my visit, and hope its just dry skin. Read moreGenuine Hotels.com guest review
"Give em a try!!"
At first glance of the hotel, we were skeptical. This is an older hotel, but the rooms were quite nice. The bed was very comfortable, and the staff at the hotel was Aces! This is a small Mom and Pop place... Yes, it could use updating, but overall we were pleased.Genuine Expedia guest review
didn't feel safe in parking lotGenuine Expedia guest review
"An embarrassment to hotels.com!"
I refused to stay at this property after arriving on site. It was a total dive, insomuch that I would not even get out of my car to enter the lobby. The parking lot and storefront were too poorly kept up to even want to enter the property.Genuine Hotels.com guest review
I was put into a room that did not have hot water. From there I was moved to a room with no water at all. Once I was finally moved into a room with both hot and cold water, I found a pair of dirty underwear beneath my bed. I asked for a refund for such awful conditions and was told that I was lucky I got a room at all and that because they were a mom […] and pop establishment that they did not do refunds.. Absolutely awful! Read moreGenuine Expedia guest review
Do not ever stay there. It looks like an abandoned building. People actually live there. We checked in and checked right back out...Genuine Expedia guest review
Scary part of town,bad location,(people nice )but also no cameras in parking lot .Genuine Hotels.com guest review
"Scariest Hotel in KC"
Dirty room Smoke/mold odor Unhelpful staff Sketchy neighborhood Thin walls Pictures online were not a true representation of the hotel ScaryGenuine Expedia guest review
"Disgusting and very unprofessional"
The hotel owner got into a dispute with a customer in the lobby. He acted VERY unprofessional. Hotel owner got Irate when the customer demand a refund because she seen a cockroach in her room and he only calmed down after the customer threatened to call the police. Rooms were filthy. Overall worst hotel I have ever stayed in.Genuine Expedia guest review
"We ended up not staying, it was actually scarey!"
The hotel was dirty. Windows were covered with plywood. Doors were covered with plywood. We didn't stay. It was in a bad part of the city. We didn't feel safe. Pictures did not look like the real hotel.Genuine Expedia guest review
The neighborhood was scary, the hotel eas scuzzy and the room may have been clean but the paint was dingy and everything just looked shabby. Didn't even use the shower as it looked scuzzy. The staff was courteous, but thakfully I had to get my luggage out of the car after chrcking in as she gave me a key for a room that was already occupied and caught […] her mistake before I had a run-in with who knows who at midnight. Never again. Read moreGenuine Expedia guest review
Pictures portrayed this hotel a lot nicer than it actually was. This was a NASCAR race weekend in KC, so hotels were few and far between. If I had been able to cancel my reservation, I would have done it within minutes of first sight. My first impression was that this was a brothel house. There were very few vehicles in the parking lot and of the few, […] some were incapacitated.(on jacks and missing wheels) NOT a good sign! The building was in need of maintenance and repair. The pool, which was once inside an atrium, was minus the atrium and unusable. My mattress had problems! Get the point? These are not insults or exaggerations, they are just facts! Read moreGenuine Expedia guest review
Room was clean staff were friendly bed was uncomfortableGenuine Expedia guest review
"all over apparence"
The rooms smelled the cable for the TV was on the floor to trip over the rug in the hallway was wrinkled in a lot of spots holes in the ceiling pool was only open from 5 to 9 couldn't have guess after 10pm and it was over priced for the condition of the place would not recommend this to any oneGenuine Hotels.com guest review
negative experience. hotel location, staff cleaniness and everything was poor.Genuine Expedia guest review
"Not a safe neighborhood,"
After we checked into our rooms, they we completely different i.e. 1 king (OK) 1 full bed (not OK) there was a doors leading out to the parking lot you could see light all the way around the door. We had asked for a chair, the hotel staff didn't know any thing about it (I had my reservation in hand it stated right on it) The parking lot was in terrible […] condition. There were a lot of people hanging out in the lobby. The A/C didn't work. Had to turn sideways to get into the bathroom. Bad lighting. They had a small frig but it was turned off. Read moreGenuine Expedia guest review
"Did not stay because it was so bad..."
I got to my hotel and it was a horrible and dangerous neighborhood... lot of men out of the hotel after 11 pm and did not seem peaceful. Not a kid atmosphere... And it was sad that the stay was half price if I paid there directly. It was so ugly we decided to ride 5 hrs home after a very long and tired day. Lost my money and did not use the hotel. Not […] recommended at all! Not worth it and don't take the risk of being mugged. Read moreGenuine Hotels.com guest review
"Don't stay at this place"
I booked this motel online through Expedia for my husband, son,and grandson for their stay while attending the Royals game. We all looked at the pictures posted through Expedia and decided while not luxurious it seemed clean and well kept and would serve their needs as they would spend most of the time swimming and going to the game. There was not even […] a sign for the property - the rooms were not clean and carpet was worn and soiled.The place was extremely run down and in the morning it appeared to be a shelter for children in need. My husband called and said that my granddaughter and myself would not have even went in to the desk let alone stay there!! They did stay as is was too late to find another place. They say the staff was nice and friendly. They saw no evidence of breakfast except for some sausage and biscuit sandwiches that were handed out to what looked like the children who had spent the night there. I cannot say how very much the guys were in this motel. They made the best of it but this motel is a far cry from anything advertised in the Expedia site. Read moreGenuine Expedia guest review
The actual place was run down but tollerable. The neighborhood however was very bad. We stayed there because it was close to the stadium. We took a cab to the game and our cab driver told us that the area we were in was rated #4 in the country for the highest murder rate. When we were trying to get a cab after the game 2 cab drivers told us they wouldn't […] go to that area. The 3rd cab driver told us to get out of there as quick as we could. Pretty nerve racking stay Read moreGenuine Hotels.com guest review
"It was the worst place ever..dirty and trashy."
For $70.00 not worth it not at all what it shows and says on the internet is not true.Genuine Expedia guest review
"My sister summed it up,"it was.somewhere to lay ou"
First, when I reserved my room I asked for a non-smoking room but when I got there I was told they didn't have any more non-smoking rooms and the only one they had was in the smoking section of the hotel. You smelled the smoke in the room. My niece refused to take a bath because there was a hole in the ceiling above the tub. There was nothing in the […] hotel like other hotels such as shampoo, soap or tissues. and only the plugs on the light fixture and the one the tv was pluged to worked. Read moreGenuine Expedia guest review
This place was gross and had a horrible odor.do not stay hereGenuine Hotels.com guest review
You can tell they are working to improve this hotel. Our room was clean and updated. Although outside and hallways need some work. The pool should be listed as outside(no roof over enclosure). Overall our stay worked out well and location was great for going to KC Royals game.Genuine Hotels.com guest review
"It was horrible, nasty, and scary they should be"
The pictures they have online look nothing like the actual hotel it was horrible so horrible we didnt even stayGenuine Expedia guest review
ONE WORD...... NASTY..... VERY NASTY HOTEL AND THE ROOM WAS NOT SUITABLE AT ALL...... DIRTY, AND SIMPLY ONE OF THE NASTIEST HOTELS I HAVE EVER STAYED IN.....Genuine Hotels.com guest review
"Run-down and shady"
the building was somewhat difficult to find, with shady people coming and going and seemed somewhat unsafe.Genuine Hotels.com guest review
i truly had a wonderful time at the hotel, the staff was super friendly and the amenities were second to none!Genuine Hotels.com guest review
I should have known from them not taking a picture of the bldg and surrounding area wasn't going to be a pretty sight. If you decide to go I may be packing more than just my clothes. You could hear every conversation you wanted to in the hotel, the shower head was mostly mist, the beds may have been the bright spot, the pillows were pretty much non […] existent. I pretty much paid for what I expected and I'd rather not stay there or recommend anyone else to stay. Read moreGenuine Hotels.com guest review
"This place is a dump"
This is the worst hotel I have ever stayed in! The place looks horrible when you pull up and is not in a good neighborhood. The pictures online were completely different than reality. When we got there, the pool was broken. I felt the need to look under the covers for bugs before I let my 5 yr. get in. The ONLY good thing about this place is the proximity […] to Arrowhead Stadium, but it is not worth it. I will never stay here again. Read moreGenuine Hotels.com guest review
The service was very friendly but the hotel itself was in poor shapeGenuine Hotels.com guest review
Close to the stadiums, and OK for the price. However, I will pay extra to stay somewhere nicer next time.Genuine Hotels.com guest review
"run away now"
Worst hotel I've ever stayed in. Take off your listings.Genuine Expedia guest review
04/15/14 cherianngilmore Festus, Missouri
When we arrived, there we people moving out of the hotel with all their belongings packed into grocery carts. The person at the front desk then asked what we were being charged on booking.com I said I couldnt remember the exact amount. He then asked me to canceled my reservation with booking.com and give him my debit card so he could charge me a cheaper rate. As sketchy as that sounded it was probably the least scary thing about our 40 minute stay at this place. Our room was small and dark. No outlet in the bathroom and half used shampoo and condition bottles (another user had mentioned this and I thought they were joking) apparently this is common practice for the arrowhead inn. My husband and I stared at each other in disbelief. This is when I asked him to take me to the station for a drink (I am not above cheap hotels and airplane shots :)) because I thought perhaps I was overreacting and might feel less uneasy after a drink. At the gas station in which is barred up there are signs stating you cannot wear hoodies, masks, backpacks, etc. Obviously a bad neighborhood and they didnt even sell liquor. back to the hotel..once inside the odor of oranges became unbearable. They had sprayed something to either kill the stinch of the place or the bacteria growing in there. It was then I decided to leave and request a refund. They said no because I had left and come back and I could have told them the first time (when I had left to go to the gas station) that I didnt need a room. I explained that I did need a room but I was too uncomfortable to stay there. Sorry no refund. I hope they use my $50 for something other than that unbearable orange spray. STAY AWAY!!! When I booked another reviewer had said what do you people expect for $50? I agreed and booked (again not above cheap hotels) but this is completely unacceptable. We ended up staying at the Days Inn next to the airport. it was about 15 minutes away but completely worth it and it was only $49!! and it has a working indoor pool. Arrowhead states they have an indoor pool as well but I only saw a pic and told it was not working???
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