"Our Japanese Oasis"
Our first time in Tokyo. This hotel was an oasis in a quiet neighborhood. Couldn't have asked for better service or more beautiful surroundings with the garden and the hotel decor. Not centrally located, but a quick walk to the metro or cab ride to most places. We would simply tell the Concierge where we needed to go and they would put us in a cab with […] a "please return me to this hotel" card in our possession to give to the next cab on return. Very simple when dealing with the language barrier. Read moreGenuine Hotels.com guest review
"Best Hotel Ever."
Just amazing, amazing, amazingGenuine Hotels.com guest review
This hotel was lovely. A little dates but still top notch.Genuine Hotels.com guest review
"Best Service I Have Ever Experienced"
We stayed at Hotel Chinzanso Tokyo for three nights, en route from the US to visit our daughter, son-in-law, and grandaughter in Okinawa. The hotel facilities, grounds, and amenities were beautiful. What truly stood out, however, was the service. From the moment we arrived until we boarded the Airport Limousine to the Haneda Airport, every interaction […] with hotel staff was over the top in friendliness, courtesy, and in ensuring that our every need or desire was fully met. I have traveled to many countries, and have stayed in many fine hotels. The service at this hotel exceeded my expectations, and to this point, truly is the best service I have ever experienced. Read moreGenuine Expedia guest review
"Very pleasant stay"
The garden of the hotel is lovely, great for a walk. The service is top class - the concierge, in particular, is very helpful. Definitely an A+ rating for me.Genuine Expedia guest review
"very nice hotel"
had concern about the transportation after reading some of reviews but booked anyway. it turned out it is not bad at all.Genuine Expedia guest review
"An I on of Japanese hospitality."
Hotel Chinzanso impressed us with exceptional service and staff. A bit out of the way in a traditional Japanese neighborhood. Spectacular gardens and regular bus service make the location manageable and well worth a bit of inconvenience. In Tokyo this is wedding central for good reason. No longer Four Seasons by name. But well worth the room price […] compared to Shinjuku and Ginza locales. Restaurants are good and nicely situated. But pricey compared to many restaurants outside the gates. Read moreGenuine Hotels.com guest review
"BETTER THAN PERFECT!!! This is a real person."
Why "this is a real review"? Because this place is too good to be true. Everything with the exception of the location which is at the top of the hill literally. Surrounded by a perfect beautiful garden that's continually groomed to perfection just like everything else. The location is a necessity in order to have the huge grounds. Not just elbow room, […] the luxury of room in the tightest city in the world. This place is paradise! Stayed there ten days and the only thing I could find wrong with the property was the old printer in the business center that wouldn't print, on the tenth day I thought I would try it again and print my boarding pass and came to find a brand new one that worked perfectly. Ok, here's the thing, I'm not easy, I'm picky and very critical in regard to hospitality of any kind. I pick apart every little thing at every hotel and restaurant I go to. That being said, I have never stayed at a property with the level of service the people here offered. Also the rooms are big for american standards. Room for a bed, place to eat, place to sit and relax, room to walk around in your room. Separate shower and tub and separate toilet room only provided by the nicest hotels in the states. Stay here and you won't want to leave your room. I can't say anything more positive about this property or these people. Read moreGenuine Hotels.com guest review
Wonderful in many aspects including the restaurants.Genuine Hotels.com guest review
"Nice gardens adn great staff, older style hotel."
Great surroundings in the hotel and traditional gardens etc. A little confusing to navigate and not the cheapest but very nice luxury hotel. A little far from the Subway. Many weddings occur, here too. Check in was a little slow however the staff and service was greatGenuine Expedia guest review
"Relaxing location, off the beaten path"
Nice place, relaxing, not in the heart of the business district which is good or bad depending on what you are looking for. The garden is beautiful.Genuine Hotels.com guest review
"A hidden Japanese garden treasure"
Hotel, staff and service are aligned with the expectations of a 5* hotel. Ambiance is more typical Japanese than the more "fits all" style of major international groups. If you are keen on Japanese style service and friendliness, this is the right place. Missing are indications on menu for allergies or options for diabetics at breakfast. The old superb […] garden is perfect for people who are interested to discover or learn more about traditional gardens. For those who want jog, the river next to the hotel offers a good track. We ended up using taxi and the fees weren't that high after all. Read moreGenuine Hotels.com guest review
"Nice hotel depending on your needs"
For a new traveler to Tokyo the hotel is a bit out of the way. It is located in a quiet neighborhood near Waseda University. There is not a lot in the way of tourist accessible amenities in this neighborhood. But, I come to Tokyo 10 times a year and I like the quiet peaceful location. Many will find it far too far away for easy access to the most popular […] places in Tokyo. It is a 20 min cab ride to the train station, for example, and a 15 min walk to the nearest subway stop. The hotel restaurants are very pricey. But, that is to expected in any Japanese hotel on this level. It is a 5 star hotel and isn't cheap to begin with. A nice choice depending on your needs. Read moreGenuine Hotels.com guest review
"Will come back next time"
Rooms are spacious and clean. People are nice. I came across a wedding show in the hotel, and they offered me free try on a nice kimono. Location is not great, but not that bad, actually I like walking the up hill road, good exercise.Genuine Hotels.com guest review
"Great hotel but far from the city center"
The hotel is nice. It has a beautiful Japanese garden, lots of restaurants, great staff, however, it was inconvenient to have to walk up and down a pretty steep hill to take a 2o minute ride on the subway into the city center.Genuine Hotels.com guest review
The garden is very classic, traditional style, excellentGenuine Hotels.com guest review
"Real Five star grade"
This hotel is real five star hotel. Service, room and etc.... Fantastic.Genuine Expedia guest review
"Service was amazing"
This hotel was an amazing addition to our little holiday... Staff were the friendliest and very helpful with every little question we had regrading tourism destinationjs... Location was great as public transport was everywhere... Food within the resort was a little overpriced compared to other local places to eat, but the food let you experience cultural […] foods Read moreGenuine Hotels.com guest review
"very grand hotel!!"
the staff and hotel were amazing The area is quite and not much to do 10 min walk to station down a hill...then up hill on way back :(Genuine Hotels.com guest review
"Chinzanso Hotel Tokyo"
The staff were very helpful with all of our questions and to take care of any of our needs.Genuine Expedia guest review
charming staffGenuine Hotels.com guest review
"bit far from Tokyo when booking check rules"
originally booked for spa then discovered extra cost for usage also not for people with tattoos due to local rules. bit far from central Tokyo, easy to get lost in fact one night a kind local jogger guided me back where I was then lost for an hour in the gardens before finding my way back in. confusion with staff as where to take however did apologise. […] check airport bus limo transfer times if booking. at airport was informed no drop off until another 4.5 hours later, so got dropped at other hotel and made way on public transport to hotel. the hotel was very kind to check me in early for no extra cost. Read moreGenuine Expedia guest review
"Quiet n comfortable"
Quiet n comfortable but a bit far from station, hope they also service the shuttle bus everyday not only Saturday, Sunday n Public holiday.Genuine Expedia guest review
"Gardens, views, comfort - a nurturing place to sta"
Gave us a place to retreat and relax after the hustle and bustle of downtown TokyoGenuine Expedia guest review
Had a very enjoyable stay, just wish that I had more time to enjoy the garden and the restaurants in the hotelGenuine Expedia guest review
"Relaxed and comfortable stay in Tokyo"
The hotel is gorgeous and is located in a relatively quiet area. The room is spacious with quality finish though a little dated and tired. There is a large Japanese style garden attached and you can see Hotaru (gｌowworm) along the creek between mid May and July. Overall it provides relaxed and comfortable stay in the busy city of Tokyo. There are a […] number of restaurants in the hotel but they are fairly pricy. To get to the hotel, there is a shuttle service (3000 yen) from Narita Airport, or catch community bus (runs every 20 minutes and comes to the hotel door costing only 100 yen) from Edogawabashi metro station. The hotel also provides hourly free shuttle bus service to/from Ikebukuro station on Sat. and Sundays. Read moreGenuine Hotels.com guest review
"Top quality with beautiful gardens"
Loved the beautiful gardens and the very attractive interior of the hotel. The garden looks particularly splendid floodlit at night.Genuine Hotels.com guest review
Great stay at a reasonable rate. My only comment is that the hotel was quite far from the nearest subway station.Genuine Hotels.com guest review
"Good service... Crazy expense!"
900¥ for a snicker bar!? ($9.00 ish dollars). Can not access the pool and gym area without paying 4,500 ¥ ($45.00 ish dollars).. Clean rooms, welcoming staff.Genuine Hotels.com guest review
"언제나 즐거운 곳"
편한하고 고급스러운 분위기Genuine Hotels.com guest review
プールとスパでリラックス出来ました。また庭が素晴らしく都会に居ながらリフレッシュしました。また四季折々に滞在したいと思います。Genuine Hotels.com guest review
お部屋のリニューアル中で、新しいお部屋に宿泊しました。 残念なことに、フォーシーズンズ時代の花柄の華やかなお部屋から、今流行りのシックなシンプルモダンになっていました。 都会のオアシスのような存在でお庭も含め自然豊かなイメージのホテルだったので少しさみしいですね。Genuine Hotels.com guest review
都心の中にありながら、庭園で紅葉が楽しめるのは、非常に良かった。Genuine Hotels.com guest review
"very comfortable and relax"
very nice to stay at Chinzanso, the garden was very impressed.Genuine Hotels.com guest review
"여유로움을 느낄수 있는 호텔"
도심에서 살짝 벗어난 위치에 있는것 외에는 부족함이 없는 호텔이었습니다. 가족여행을 위한 호텔로는 추천합니다. 오래된 호텔이지만 클래식한 느낌에, 청소상태와 특히 화장실 상태가 깨끗해 만족스러웠습니다. 도쿄 도심과 주택가 분위기를 느낄수 있어 더 흥미로웠습니다. 지하철역도 택시로 10분내 거리에 있으며 호텔앞 정류장에 신주쿠로 가는 버스도 있습니다. 정원 산책도 즐길수 있는 호텔입니다.Genuine Hotels.com guest review
やはりさすが。綺麗なだけでなく、品がある。 サービスも良い。 日本の良さもしっかりあって、とてもリラックス出来ました。ありがとうございました。Genuine Expedia guest review
"아름답고훌륭한 도심속의 휴양림?정원"
아주 좋았음Genuine Hotels.com guest review
호텔에 도착하면 바로 느낄 수 있는 도심속의 공원같은 느낌이 좋아 정기적으로 이용하고 있습니다. 여름에는 녹색의 푸르름과 반딧불이,,, 겨울에는 눈꽃이 핀 정원이 너무 좋습니다.Genuine Hotels.com guest review
"Grön oas i Tokyo"
Vackert läge vid parken. Dyra restauranger. Den lilla fina restaurangen nere i trädgården är värd ett besök. Tråkigt att ett poolbesöket kostar pengar. Borde ingå. Dessutom var poolen stängd mellan 18-20 när vi helst ville bada efter en lång dag ute på stan. Hotellet ligger lite långt från shopping men det visste vi vid bokningenGenuine Expedia guest review
元Foursasons Hotelだけあって、非常に丁寧な応対。靴が壊れてしまって、翌日の夜までに修理手配してくれたり、大感謝です。Genuine Expedia guest review
정원이 너무 좋았어요Genuine Hotels.com guest review
細やかな心遣いで、快適な宿泊でした。お庭が、素敵です。Genuine Hotels.com guest review
ホテルの部屋は、ゴージャスでキングサイズのベッドも、広くてとっても快適でした。 部屋の金庫が、壊れていてすぐに金庫一式が交換になりました。 職員の対応の仕方は丁寧でとても良いです。 部屋からの夜景も素晴らしくて満足です。 残念ながら、食事はホテルでは食べて無いので、分からないですが、披露宴のコース料理は、みなさん美味しかったと大好評でした。 東京に住んでるので、椿山荘に泊まる機会もなかったので、良い旅になりました。 シャンプー、リンス、ボディソープは、ロクシタンでとっても嬉しい^_^ 一泊に付きミニボトル一セットが貰えるので、自宅でも引き続き使用してます^ ^ あと、化粧水乳液クレンジング洗顔料は、最初からは置いてないので言ったら、頂けます*\(^o^)/* 慌ただしい宿泊でしたが、宿泊に関 […] してはとても良かったです。 ただ、残念なのは披露宴の際の職員の方、一部の方だと思いますが、出席された方から不満が出ていました。 みなさんから署名して頂いた冊子の上にお盆を置いたり、受付をお願いした友人からはいくつか職員の配慮の無さに怒りそうになったと伺いました。 でも、一部の職員の方だけで、その他の皆様一生懸命配慮して下さいました。 良い思い出に残る結婚式があげられました。 ありがとうございました。 Read moreGenuine Hotels.com guest review
スーペリアの予約でしたが 空きがあり 直前にデラックスにそのままの料金で変えて頂きました。ゆったりして 静かで 寝具その他、清潔で、熟睡出来ました。明る朝、庭を散歩しましたが 素晴らしい庭園でした。ホテルの大きさの割にスタッフが少なく感じました。それとシャトルバスの本数が少ないのも残念でした。あとは申し分なかったです。Genuine Expedia guest review
一度は泊ってみたいホテルだった椿山荘。 東京でありながら東京の喧騒を忘れてしまうような敷地の広さ。 洗練されたホテルマン、インテリアの豪華さ、部屋も広く、トイレとバスタブ、シャーワーが別でゆっくりと寛げました。 チエックアウトも１２時なので朝食は優雅に遅めにレストランへ。 ３３００円の朝食。 フレッシュジュース、コーヒー、オムレツとベーコン、薄い切りのパン。 コーヒーカップは欠けてヒビが・・・ 薄いトーストは冷たくバターも溶けない。 一度に気持ちが冷え切った。 今まで国内外のいろんなホテルに泊まってきたけど、ビジネシホテルでもかけたカップはみたことがないですよ。Genuine Hotels.com guest review
"시내로의 교통 불편"
시설이나 정원등은 훌륭했지만, 위치가 문제. 시내로의 교통도 버스 노선 하나. 아니면 택시.. 여러 날 묵으면서 일하기에는 불편함.Genuine Hotels.com guest review
"A Great hotel"
Superb hotel ! Gorgeous rooms and excellent service. Only the size of the TV is somewhat limited (still very acceptable)Genuine Hotels.com guest review
"Väldigt bra affärshotel."
Tyckte väldigt mycket om hotellet och passar utmärkt om man ska åka på affärsresa.Genuine Hotels.com guest review
一泊だけでしたが、広いお部屋と満点のサービスで良い週末になりました。あまり時間がなくて公園は少し散歩した程度でしたが、またゆっくり来たいと思います。深夜にルームサービスを頼んだのですが、快く受け付けていただきました。大満足です。Genuine Hotels.com guest review
部屋のエアコンが効かず、電話して真夜中にフィルター交換となったんですがやっぱりダメで明け方は寒い朝になりました。 日がさすと日当たりはものすごく良いので暖かくなりました。 緊急時の対応としては速かったと思いますが、その前に部屋のコンディションをチェックしておいて欲しかったです。 とは言え、ハウスキーピングの入る昼間は暖かいので気がつかないかもしれませんが。Genuine Hotels.com guest review
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