All hotels in Tokyo, Japan
1 room, 2 adults
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10 Sekiguchi 2-Chome Bunkyo-ku, Tokyo, Tokyo-to, 112-8667, Japan, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 185 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.7
  • Condition
    4.5
  • Neighborhood
    3.9
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5.0 / 5Outstanding
Great service. Great view. Big rooms. Good room service. And what a pain it is to have to write something when you are not in the mood. I only wanted to give the ratings.
Genuine Expedia guest review
Other trip Mar 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Our Japanese Oasis"
Our first time in Tokyo. This hotel was an oasis in a quiet neighborhood. Couldn't have asked for better service or more beautiful surroundings with the garden and the hotel decor. Not centrally located, but a quick walk to the metro or cab ride to most places. We would simply tell the Concierge where we needed to go and they would put us in a cab with a "please return me to this hotel" card in our possession to give to the next cab on return. Very simple when dealing with the language barrier.
Genuine Hotels.com guest review
8 night romance trip Dec 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Best Hotel Ever."
Just amazing, amazing, amazing
Genuine Hotels.com guest review
2 night business trip Oct 30, 2014
Peyman
US
4.0 / 5Excellent
"Gorgeous gardens"
This hotel was lovely. A little dates but still top notch.
Genuine Hotels.com guest review
3 night business trip May 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Best Service I Have Ever Experienced"
We stayed at Hotel Chinzanso Tokyo for three nights, en route from the US to visit our daughter, son-in-law, and grandaughter in Okinawa. The hotel facilities, grounds, and amenities were beautiful. What truly stood out, however, was the service. From the moment we arrived until we boarded the Airport Limousine to the Haneda Airport, every interaction with hotel staff was over the top in friendliness, courtesy, and in ensuring that our every need or desire was fully met. I have traveled to many countries, and have stayed in many fine hotels. The service at this hotel exceeded my expectations, and to this point, truly is the best service I have ever experienced.
Genuine Expedia guest review
Other trip Jan 7, 2014
Tim
US
5.0 / 5Outstanding
"Very pleasant stay"
The garden of the hotel is lovely, great for a walk. The service is top class - the concierge, in particular, is very helpful. Definitely an A+ rating for me.
Genuine Expedia guest review
Other trip Oct 6, 2013
shin
US
5.0 / 5Outstanding
"very nice hotel"
had concern about the transportation after reading some of reviews but booked anyway. it turned out it is not bad at all.
Genuine Expedia guest review
Other trip Sep 17, 2013
A Traveler
US
5.0 / 5Outstanding
"An I on of Japanese hospitality."
Hotel Chinzanso impressed us with exceptional service and staff. A bit out of the way in a traditional Japanese neighborhood. Spectacular gardens and regular bus service make the location manageable and well worth a bit of inconvenience. In Tokyo this is wedding central for good reason. No longer Four Seasons by name. But well worth the room price compared to Shinjuku and Ginza locales. Restaurants are good and nicely situated. But pricey compared to many restaurants outside the gates.
Genuine Hotels.com guest review
4 night family trip Aug 7, 2013
MS
US
5.0 / 5Outstanding
"BETTER THAN PERFECT!!! This is a real person."
Why "this is a real review"? Because this place is too good to be true. Everything with the exception of the location which is at the top of the hill literally. Surrounded by a perfect beautiful garden that's continually groomed to perfection just like everything else. The location is a necessity in order to have the huge grounds. Not just elbow room, the luxury of room in the tightest city in the world. This place is paradise! Stayed there ten days and the only thing I could find wrong with the property was the old printer in the business center that wouldn't print, on the tenth day I thought I would try it again and print my boarding pass and came to find a brand new one that worked perfectly. Ok, here's the thing, I'm not easy, I'm picky and very critical in regard to hospitality of any kind. I pick apart every little thing at every hotel and restaurant I go to. That being said, I have never stayed at a property with the level of service the people here offered. Also the rooms are big for american standards. Room for a bed, place to eat, place to sit and relax, room to walk around in your room. Separate shower and tub and separate toilet room only provided by the nicest hotels in the states. Stay here and you won't want to leave your room. I can't say anything more positive about this property or these people.
Genuine Hotels.com guest review
10 night family trip Jun 7, 2013
Page
US
5.0 / 5Outstanding
"Wonderful Garden"
Wonderful in many aspects including the restaurants.
Genuine Hotels.com guest review
3 night family trip May 26, 2013
A Traveler
US
4.0 / 5Excellent
"Nice gardens adn great staff, older style hotel."
Great surroundings in the hotel and traditional gardens etc. A little confusing to navigate and not the cheapest but very nice luxury hotel. A little far from the Subway. Many weddings occur, here too. Check in was a little slow however the staff and service was great
Genuine Expedia guest review
Other trip May 28, 2013
RoadWarrior
US
5.0 / 5Outstanding
"Relaxing location, off the beaten path"
Nice place, relaxing, not in the heart of the business district which is good or bad depending on what you are looking for. The garden is beautiful.
Genuine Hotels.com guest review
1 night trip May 18, 2013
A Traveler
US
5.0 / 5Outstanding
"A hidden Japanese garden treasure"
Hotel, staff and service are aligned with the expectations of a 5* hotel. Ambiance is more typical Japanese than the more "fits all" style of major international groups. If you are keen on Japanese style service and friendliness, this is the right place. Missing are indications on menu for allergies or options for diabetics at breakfast. The old superb garden is perfect for people who are interested to discover or learn more about traditional gardens. For those who want jog, the river next to the hotel offers a good track. We ended up using taxi and the fees weren't that high after all.
Genuine Hotels.com guest review
2 night family trip May 11, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice hotel depending on your needs"
For a new traveler to Tokyo the hotel is a bit out of the way. It is located in a quiet neighborhood near Waseda University. There is not a lot in the way of tourist accessible amenities in this neighborhood. But, I come to Tokyo 10 times a year and I like the quiet peaceful location. Many will find it far too far away for easy access to the most popular places in Tokyo. It is a 20 min cab ride to the train station, for example, and a 15 min walk to the nearest subway stop. The hotel restaurants are very pricey. But, that is to expected in any Japanese hotel on this level. It is a 5 star hotel and isn't cheap to begin with. A nice choice depending on your needs.
Genuine Hotels.com guest review
4 night trip May 11, 2013
Japan business guy
US
4.0 / 5Excellent
"Will come back next time"
Rooms are spacious and clean. People are nice. I came across a wedding show in the hotel, and they offered me free try on a nice kimono. Location is not great, but not that bad, actually I like walking the up hill road, good exercise.
Genuine Hotels.com guest review
5 night family trip May 1, 2013
A Traveler
US
4.0 / 5Excellent
"Great hotel but far from the city center"
The hotel is nice. It has a beautiful Japanese garden, lots of restaurants, great staff, however, it was inconvenient to have to walk up and down a pretty steep hill to take a 2o minute ride on the subway into the city center.
Genuine Hotels.com guest review
2 night trip Mar 19, 2013
Chikia
US
5.0 / 5Outstanding
"High class"
The garden is very classic, traditional style, excellent
Genuine Hotels.com guest review
2 night business trip Mar 17, 2013
A Traveler
US
5.0 / 5Outstanding
"Real Five star grade"
This hotel is real five star hotel. Service, room and etc.... Fantastic.
Genuine Expedia guest review
Other trip Mar 17, 2013
Hello man
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Chinzanso"
Absolutely first class experience. Friendly and helpful staff, superb accommodation and excellent cuisine. Impossible to find fault at any time during a total stay of 10 days.
Genuine Expedia guest review
Other trip Apr 23, 2015
T
GB
5.0 / 5Outstanding
"Service was amazing"
This hotel was an amazing addition to our little holiday... Staff were the friendliest and very helpful with every little question we had regrading tourism destinationjs... Location was great as public transport was everywhere... Food within the resort was a little overpriced compared to other local places to eat, but the food let you experience cultural foods
Genuine Hotels.com guest review
3 night romance trip Nov 10, 2014
A Traveler
AU
5.0 / 5Outstanding
"very grand hotel!!"
the staff and hotel were amazing The area is quite and not much to do 10 min walk to station down a hill...then up hill on way back :(
Genuine Hotels.com guest review
3 night trip with friends Oct 29, 2014
A Traveler
AU
5.0 / 5Outstanding
"Beautifully sited in stunning gardens..."
A wonderful hotel with attentive yet unintrusive staff (a rare quality). For me personally the only downsides were the exceptionally high prices at the franchise restaurants and coffee shop, the vast distances between these, and the lack of eateries & public transport in the immediate area.
Genuine Expedia guest review
Other trip Oct 29, 2014
Malcolm
GB
5.0 / 5Outstanding
"Chinzanso Hotel Tokyo"
The staff were very helpful with all of our questions and to take care of any of our needs.
Genuine Expedia guest review
Other trip Oct 25, 2014
Jeff
CA
5.0 / 5Outstanding
"comfy beds"
charming staff
Genuine Hotels.com guest review
6 night business trip Jul 3, 2014
figo london
GB
5.0 / 5Outstanding
"Fantastic service, western standard size room"
Great location for a get away with friends and family - not too close to the busy shopping district (i.e. Shinjuku), but not too far away - only 10 minutes bus drive to Shinjuku or to the closest train station. Beautiful Japanese garden. The service and cleanliness is above expectation. The food from the hotels is a little pricy.
Genuine Hotels.com guest review
1 night trip with friends Mar 22, 2014
Lilian
AS
3.0 / 5Good
"bit far from Tokyo when booking check rules"
originally booked for spa then discovered extra cost for usage also not for people with tattoos due to local rules. bit far from central Tokyo, easy to get lost in fact one night a kind local jogger guided me back where I was then lost for an hour in the gardens before finding my way back in. confusion with staff as where to take however did apologise. check airport bus limo transfer times if booking. at airport was informed no drop off until another 4.5 hours later, so got dropped at other hotel and made way on public transport to hotel. the hotel was very kind to check me in early for no extra cost.
Genuine Expedia guest review
Other trip Oct 25, 2013
explorer
GB
4.0 / 5Excellent
"Quiet n comfortable"
Quiet n comfortable but a bit far from station, hope they also service the shuttle bus everyday not only Saturday, Sunday n Public holiday.
Genuine Expedia guest review
Other trip Oct 11, 2013
Hideki Saito
SG
5.0 / 5Outstanding
"Son's Graduation"
Great city and garden views staff very attentive to your needs. Well done
Genuine Hotels.com guest review
3 night family trip Sep 25, 2013
Proud Father
AS
5.0 / 5Outstanding
"Gardens, views, comfort - a nurturing place to sta"
Gave us a place to retreat and relax after the hustle and bustle of downtown Tokyo
Genuine Expedia guest review
Other trip Aug 27, 2013
Jenni
AU
5.0 / 5Outstanding
"Nice stay"
Had a very enjoyable stay, just wish that I had more time to enjoy the garden and the restaurants in the hotel
Genuine Expedia guest review
Other trip Jul 28, 2013
A Traveler
AU
4.0 / 5Excellent
"Relaxed and comfortable stay in Tokyo"
The hotel is gorgeous and is located in a relatively quiet area. The room is spacious with quality finish though a little dated and tired. There is a large Japanese style garden attached and you can see Hotaru (glowworm) along the creek between mid May and July. Overall it provides relaxed and comfortable stay in the busy city of Tokyo. There are a number of restaurants in the hotel but they are fairly pricy. To get to the hotel, there is a shuttle service (3000 yen) from Narita Airport, or catch community bus (runs every 20 minutes and comes to the hotel door costing only 100 yen) from Edogawabashi metro station. The hotel also provides hourly free shuttle bus service to/from Ikebukuro station on Sat. and Sundays.
Genuine Hotels.com guest review
3 night family trip May 17, 2013
Joynic
AU
5.0 / 5Outstanding
"Top quality with beautiful gardens"
Loved the beautiful gardens and the very attractive interior of the hotel. The garden looks particularly splendid floodlit at night.
Genuine Hotels.com guest review
1 night family trip Mar 31, 2013
MAC
NZ
4.0 / 5Excellent
"Getaway"
Great stay at a reasonable rate. My only comment is that the hotel was quite far from the nearest subway station.
Genuine Hotels.com guest review
1 night family trip Apr 1, 2013
A Traveler
CA
4.0 / 5Excellent
"Good service... Crazy expense!"
900¥ for a snicker bar!? ($9.00 ish dollars). Can not access the pool and gym area without paying 4,500 ¥ ($45.00 ish dollars).. Clean rooms, welcoming staff.
Genuine Hotels.com guest review
1 night trip Jan 18, 2013
A Traveler
JP

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"リフレッシュできました。"
部屋、バスルーム共にとても広く快適に過ごせました。
Genuine Hotels.com guest review
1 night romance trip Jul 24, 2015
Kanako
JP
4.0 / 5Excellent
"服務很好,交通稍不便"
大廳的服務人員態度很好,但SPA櫃枱人員稍微強硬。利木津巴士方便。
Genuine Hotels.com guest review
2 night family trip Jun 21, 2015
A Traveler
TW
4.0 / 5Excellent
"ホタルの季節には、ぜひ"
5月29~31日に滞在。チェック・インの際、フロントの方が「ちょうどホタルが見ごろです。ぜひ夜のお庭をお楽しみください。」とご案内をいただきました。初日はあいにくの雨でしたが、翌日はすっきりした晴天に。ホテルのレストランで夕食とシャンパンを愉しみ、暗くなるのをまってお庭へ。東京の中心部にあるとは思えないほど緑の深い広大な庭には小川や池、三重塔などが点在しています。土曜日の夜ということもあって多くのお客様がお庭を散策していました。小川へ向かうと、あちこちにホタルの光が夜空の星のように点滅しています。これだけ多くのホタルを見たのは初めてで懸命に生きているホタルの姿に感動いたしました。 ホテル周辺は散策のもおすすめです。ホテルの横には神田川が流れていますし、近くには美術館もあります。また、向いには東京カテドラル聖マリア大聖堂があります。お散歩の途中に立ち寄ってみました。近代的なコンクリート打ち放しのカテドラルで、ちょうど結婚式があっており隅に着席して拝見させていただきました。 ホテルスタッフの対応はおおむねよかったと思います。お部屋も眺めがよく清潔で快適でした。ただ、お料理はもう少し頑張ってほしいです。和食はいただいていないのでわかりませんが、洋食はどちらかというと、あまりおいしくなかったです。近くにレストランがあれば、そちらに行ったほうがよいと思います。
Genuine Hotels.com guest review
2 night business trip May 29, 2015
A Traveler
JP
4.0 / 5Excellent
"環境優美!!"
位置較偏遠,但環境十分優美,山莊内公園十分適合遊玩,房間及洗手間超大!
Genuine Hotels.com guest review
1 night trip with friends Apr 3, 2015
wai leung
HK
4.0 / 5Excellent
"THE日本のホテル"
夫婦で利用しました。 やはりお庭が素晴らしく、初夏の良い時期でよかったです。 調度品も素晴らしく、日本のホテル、というとても良い印象でした。 ただ一つ残念だったのが、上の階の騒音でした。お子様が騒いでいたらしく、ホテルの方はお声がけしてくれたそうなのですが、中々収まらず、結局1時間くらいドーンと響く音に悩まされました。 部屋にスリッパがなく、フロントに頼んだのですが、これも中々こなくて、残念でした。 アフタヌーンティーもたのしみましたが、とても癒されました。
Genuine Hotels.com guest review
1 night romance trip Apr 25, 2015
A Traveler
JP
5.0 / 5Outstanding
"眺めのいい部屋"
ポールマッカートニーの東京ドーム公演を見る為に、当日予約でお世話になりました。 素晴らしい部屋を用意して頂いて、家族共々感謝しています。 また、到底似つかわしくない格好で突然野宿泊でしたが、スタッフみなさんの素敵な対応にも大変感謝しています。 また、お世話になると思いますが、その時はまたよろしくお願いします。
Genuine Expedia guest review
Other trip Apr 27, 2015
A Traveler
JP
4.0 / 5Excellent
"设施五星,交通三星的酒店"
标准的五星级酒店,各种设施都不错,但是比较偏,基本都得打的出门,不方便。适合度假的人选择入住,要准备在东京血拼的,时间是金钱的,都不适合。
Genuine Hotels.com guest review
2 night romance trip Apr 2, 2015
DAWEI
CN
5.0 / 5Outstanding
"スイートルームへアップグレード"
母との旅行で、ガーデンビューのスイートルームへアップグレードしていただきました。 ホテルのスタッフたちの対応も丁寧で流石一流という感じでした。部屋からの景色も丁度桜が満開で、素晴らしかったです。アメニティーはロクシタンでした。 また利用させていただきたいです。
Genuine Expedia guest review
Other trip Apr 4, 2015
Asami
JP
5.0 / 5Outstanding
"大満足"
素晴らしい庭園、眺望、サービスと本当に満足しました。 次もまた来たいと思います。
Genuine Hotels.com guest review
1 night family trip Mar 25, 2015
A Traveler
JP
5.0 / 5Outstanding
"付かず離れずの絶妙なサービス!"
子供の受験の為、4日間滞在しました。 このサイトの口コミで、スタッフの対応の評価が分かれていたので実際にどうなのか不安でしたが、杞憂に終わりました。タクシーを降りてから部屋に着くまで、一切のストレスを感じずに 細やかな心遣いを頂き、とても快適でした。 また、受験の時期には冠木門を朝早くから開けてくれるので 受験会場へも短時間で行けました。 週末から平日の滞在でしたので、結婚式の賑やかな様子と静かな平日のギャップもよく分かりました。日柄の良い週末は、ラウンジやレストランの予約がマストです。 部屋係の気遣いもとても良く、友人と部屋で喋っているのを察してそっとカードを置いていってくれたので、友人が帰った後でお掃除に来てもらうよう電話で頼むことができました。 お庭への出口を探していたら、近くにいたスタッフがすぐに声をかけてくれ、案内してくれました。 確かに研修中っぽいスタッフもいましたが、ベテランがさっと近づいて来て客がストレスを感じる前に解決する様子が伺え、当初の不安も全くなくなり、快適に過ごせました。 このサイトを使ってかなりお値打ちに宿泊しましたが、サービスの良さは落とされることなく、次回もまた宿泊したいと思えるホテルでした。
Genuine Hotels.com guest review
3 night family trip Feb 14, 2015
A Traveler
JP
5.0 / 5Outstanding
"都会のオアシスとも言える素敵な庭園、神田川の桜もお庭から、徒歩一歩"
部屋は清潔で、 次の日の最低、最高気温、お天気、カードに書かれていて とても助かりました。 早稲田受験で使わせていただきましたが、スタッフの方の心からのおもてなしをありがたく頂戴いたしました。 今度は母と家族で伺いたいとおもいました。急なランチボックスのお願いにも、数分で対応していただき、助かりました!ありがとうございました。
Genuine Expedia guest review
Other trip Feb 17, 2015
酵素風呂たんぽぽママ
JP
5.0 / 5Outstanding
さいこうのサービスだった。また今度も泊まりたいとおもいます。特に客室の整備が整えられていて。風呂場も綺麗でした。あと庭もすごく綺麗で。癒されました。
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
JP
5.0 / 5Outstanding
"素晴らしいホテルでした。"
娘の受験で積雪予報のため、大事をとってせっかくだから家族で宿泊しましたが、受験のためには贅沢すぎる環境でしたが家族のいい思い出になる素晴らしいホテルでした。申し分ありません。お蔭様で難関の受験を突破できました。
Genuine Hotels.com guest review
1 night family trip Feb 5, 2015
Masahiko
JP
5.0 / 5Outstanding
"令人感到非常舒服,被尊重的飯店。"
我經常住此飯店,每一次的經驗都很美好。只是地點離市區稍遠,附近餐廳及購物點較少。
Genuine Hotels.com guest review
3 night business trip Jan 27, 2015
WEN CHUAN
TW
5.0 / 5Outstanding
"最高です"
期待してましたが、裏切られませんでした。お部屋もサービスも、そしてお庭もたいへん良かったです。家族四人でしたが、歯ブラシもタオルもスリッパも大人二人分だったのが残念。
Genuine Expedia guest review
Other trip Jan 2, 2015
booo
JP
5.0 / 5Outstanding
"언제나 즐거운 곳"
편한하고 고급스러운 분위기
Genuine Hotels.com guest review
2 night trip Dec 25, 2014
A Traveler
KR
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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