Staff is amazing and hotel is beautiful. Wouldn't change a thing!Genuine Expedia guest review
"Great hotel but far from everything"
The hotel was very nice. It had a good restaurant and a nice beach. The pool was very nice. The ocean view from the hotel room was beautiful. This hotel is far from the towns on Phuket so if you want to be close to a lot of stuff you would be better off with another hotel. It is not difficult to get to Phuket Town or Patong via taxi but it does take […] about 30-45 minutes. There is a van to Patong Beach from the hotel several times a day. This is a great place if you want some peace and quiet. Read moreGenuine Hotels.com guest review
"I have to sat this Hotel is a true 5 star"
In short I will be back a must stay WOWGenuine Hotels.com guest review
I bit far from town transportation was very expensive. I would stay again lovely views - Great Food nice quiet time :) I true 5 starGenuine Hotels.com guest review
"Luxurious, close to airport, memorable infinity po"
If you want to relax in a Zen environment, with attentive service, and close to the beach (without a long ride to south Phuket), here is your getaway. Gourmet Italian restaurant (burrata!) and typical over-the-top-quality Pullman luxe breakfast buffet - including mango, dragonfruit and tropical selections - enjoy! Plus, the infiinity pools are captivating […] for both swimming and for hanging out with live music at the bar or sunset. Only qualm is the distance and incline in walking to your room may be a nuisance for some, though there are mini-shuttles to cart you around. Read moreGenuine Hotels.com guest review
One of the best holidays we have had - would highly recommend it to anyone going to Phuket. For us the best part was being in Phuket but relatively removed from the madness of Phuket Town. The beach was lovely and quiet but there were enough really nice beach bars and restaurants to enjoy. If you want to get into town and explore the rest of the island […] it is of course possible by scooter, taxi, etc. Can't wait to go back. Read moreGenuine Hotels.com guest review
"Beautiful place allowing complete relaxation"
Stayed for 5 nights end of April - very good experience (tranquil place ideal for relaxation, nice view from the terrace, comfortable spacy room, welcoming staff both in the hotel sand spa, nice spa treatment).Genuine Expedia guest review
"Good but not for us"
This is a very modern hotel with 277 rooms. On this trip we stayed here and another more traditional Thai hotel. We simply like the Thai style more. We no longer felt like we were in Thailand. We understand many folks enjoy this style, but it's just not for us. The location didn't bother us as we knew we'd need to take taxis to get out and around. There's […] a taxi stand right down the driveway so that's simple. But walking around, down the main road was strangely depressing. The restaurants had a strange sadness and we didn't see folks having a good time. The beach is okay but not what we've seen in other areas of Thailand so it was disappointing but that has nothing to do with the hotel! The pools are nice at the hotel. And our day trip was to the Botanic Gardens - wow was that a great day trip! Beautiful! We will try Pullman in the city of Bangkok possibly, but for our island trips we'll stick to the traditional. Enjoy this place though - it's nice! Read moreGenuine Hotels.com guest review
"Close to airport"
Was double charged for nuts :( dispute the fact that I have emailed them on this. The restaurant staff referred to my "rich" as I'm From USA and this is neither polite nor profesional.Genuine Expedia guest review
We stayed at Pullman for 5 nights. On arrival, our airport transfer which we had paid and arranged for did not show as they had forgotten. We booked an ocean view room but was given a room that could barely see the ocean as significant vegetation blocked the view and the vegetation that blocks the view is swamp-like peppered with litter. The floor in […] the room is constantly damp, not sure why.. Also, we could see mould along the outer right groove of the basin. Only one swimming pool was open and we encountered power outages too. Clearly the hotel is not ready for opening yet. Read moreGenuine Expedia guest review
"5-Star score on the best beach in Phuket!"
Service from start to finish was extremely polished - welcome was performed in an open air lounge area; language skills of the staff were top-notch. Room was very well designed - with cool open-plan format - concealed panels close for a more traditional hotel room feel. Products by Roger&Gaillet (plus: sealed toothbrushes and toothpaste already in amenity […] kit). In-room Nespresso machine with 2 complimentary capsules. The breakfast was quite unreal in choice and quality - it had a large-hotel feel and comprised all the usual Continental, English/American and Asian choices. Multiple seating areas were great for small groups and families (we only saw older late-teens - there is a separate children's pool/area opening soon: located on the other side of the main building well away from the main pool :-) Hotel has recently opened - some amenities not quite completed (Spa and there are 1 or 2 small areas where the landscaping hasn't been completed - hence the '4' for 'condition': gorgeous otherwise!). Location: GREAT for airport: 15 mins. Situated at the end of NaiThon Beach with beach access from the pool via stairs - close to several local dining and watering holes, plus small massage studios, laundries, mopeds, etc. This large-ish hotel seems to fit in nicely without spoiling the village feel. Location: TERRIBLE for Patong - 45 mins drive: but why go there anyway?! (OK - fun for 1 night, maybe!) We truly consider Nai Thon the nicest beach in Phuket - we've tried 6 now. Read moreGenuine Hotels.com guest review
"A great Phuket Choice!"
The Hotel is still in soft opening and needs to resolve many details and services. However, It's a fine choice for a relaxed and restful visit, and let me enjoy Phuket without being swallowed by the intensity of most tourist places. I'd definitely stay here again.Genuine Hotels.com guest review
"Pullman Phuket is Perfection"
Fantastic, brand-spanking new hotel. Friendly staff. Lovely rooms. Good food and drinks. Gorgeous pool. Would book again in a heartbeat.Genuine Hotels.com guest review
Breathtaking seaviews and generous architecture has given our stay a beautyful experience and the urge to come again. The staff was well trained, very friendly and prepared to fulfill all our wishes and requests. Even not all restaurants were, due to the just recently opening of the hotel, running completely, all the offers in cafe, bar and restaurant […] were delicious. Starting with the pick-up from the airport by the hotel own limo, the welcomer just was giving us the feeling, that the hotel take care of an open minded and warm-hearted atmosphere, which was indeed continued in the hotel area. Read moreGenuine Expedia guest review
The Pullman Arcadia Phuket is a stunning resort. Beautifully designed with lovely tropical gardens and the room was modern and very private. The pool overlooking the ocean is amazing and there was plenty of space for everyone to relax. Breakfast was one of the best buffets I've ever had. Great service too. The little road in front of the beach provides […] other options for food if needed as well as convenience stores for snacks and drinks and other necessities. I would definitely recommend this beautiful hotel. Read moreGenuine Hotels.com guest review
"Good value family resort on quiet Naithon beach"
The complex is ideal for a family holiday with pools, gym, kids club and helpful staff. Naithon beach quite basic and only couple of eating options outside the hotel. Quiet location and have to taxi to other beaches / activities or to eat out. We stayed in family room and bunk bed annex is ideal with children but further from rest of hotel and lots […] of steps. However cars were readily available to take you around the resort. Great views from the lobby and happy hour and complimentary drinks on Thursday evenings (where GM and other staff mingled) generated a good atmosphere. Situated up on a cliff side so great views and breeze but meant the beach did not feel so accessible. Easy and quick transfer from the airport a plus. Would recommend to families. Read moreGenuine Hotels.com guest review
Great hotel, excellent service and beautiful view... the only inconvenience is that is away from everywhere and the transport from the hotel to other places is very expensive. If you go here is to stay in the hotel and have dinner inside. Also the tours charge an extra transportation fee because the location. The beach near the hotel is very nice and […] clean. Read moreGenuine Hotels.com guest review
Pros Services, Views, Foods, Facilities are excellent Cons 1hr drive to Patong MarketGenuine Expedia guest review
"relaxing quite hotel in Naithon Beach"
very relaxing and amazing hotel with beautiful pool area great food in the restaurantsGenuine Hotels.com guest review
"The Amazing Stay with beyond 5 stars service!"
It is really the best resort I have ever stayed. Their service is beyond the price we paid for as every staff being so helpful and kind. When we reach, they welcomed us with their popular 'Thai' bright smile. The food in the Italian Restaurant-Vero is so delish. Recommend to dine outside as you can enjoy the sea breeze and great ambience. The buggy […] service is fast and safe (depends on driver, some can be as fun as roller coaster but still safe) I was really impressed by the design of the hotel, every corner is full of surprises. The view from C Bar and Pool is spectacular and excellent, i believe no where else u find this kind of view. Read moreGenuine Expedia guest review
"Wow. Just wow."
Amazing resort... amazing breakfast buffet... nice private beach... the best massages of my life... I could go on and onGenuine Expedia guest review
"Paradise, just pure paradise"
Went for our honeymoon to relax, had 10 days of pure relaxation. this hotel is just paradiseGenuine Hotels.com guest review
"First Class Hotel"
If you like to wind down, this is your hotel. Great Food, Best Breakfast. Ko at breakfast is the greatest. We paid for a Grand Ocean Room but asked to be downgraded to an Ocean Room as the views are so much better. Smaller room but who requires more than 46 m2. The transportation around the resort is so prompt, you 'phone they are there. The army has […] removed all the old restaurants from the beach and the streets are starting to look clean. The fact this resort has Western Managers makes it a good place to stay. I would like to see Brett the manager take some initiative and get 2 of his staff to clean the beach for an hour every morning. This is not his responsibility but the cost is so small and it would have made my holiday complete. Come on guys lets all clean up Thailand, I spent a few minutes each day. Read moreGenuine Hotels.com guest review
"It was perfect!"
Room was big, clean, new and spacious. We stayed in ocean view room. We hear the sound of waves in our balcony. Pool was breathtaking. Overlooking naithon beach. Breakfast buffet was sumptuous. I can't fault this hotel! Can't wait to go back!Genuine Hotels.com guest review
"Review of Pullman Phuket Arcadia Naithon Beach"
Overall, we had an enjoyable stay at the Pullman Phuket Arcadia Naithon Beach. Things that we liked - the rooms were of a good size and had a pleasant decor, wide selection of food for the buffet breakfast and wonderful view. Things that we did not like - there were small ants running around in our rooms (horror of horrors!) and the steep roads leading […] to the various facilities in the hotel. Read moreGenuine Hotels.com guest review
It was a perfect romantic getaway. The hotel staff was very attentive in arranging for an early check-in, seeing that our flight arrived early in the morning. The same attentiveness was present throughout and we were impressed when shower facilities were provided on our last day, as our flight departed late in the afternoon. Personal muay-thai session […] was enjoyable due to the professionalism and energy level of the coach. The hotel breakfast was of good quality and freshness, as well as food at the restaurants. The ocean view was fabulous from the hotel lobby, and the sunset lounge view was lovely too. Unfortunately the spa was fully booked towards the end of our stay. Read moreGenuine Hotels.com guest review
"Nice hotel with beautiful amenities"
Two beautiful swimming pools and great facilities for children. Loved lounging on the day bed on the balcony. Staff were friendly and helpful. Only staying one night but loved itGenuine Expedia guest review
Pullman is luxury on the hill overlooking the beach. The beach king delux are worth the extra little money. All the services are excellent. Although if you are wanting lots of shops and tourists this is not the place. There are lots of massage spas cheap on the main beach road and great beach dining. Recommend to stay here and only 15min from airpo […] rt. Read moreGenuine Hotels.com guest review
"Excellent location, comfortable and large room!"
Booked the ocean view deluxe king room. It was so comfortable we extended one night stay! Food was delicious, staff service were excellent, room is spacious and clean, located near to the airport and naithon beach! Will definitely come back again!!Genuine Expedia guest review
"Great Location and beautiful hotel"
Service was excellent and hotel well maintained. Good breakfast too.!!Genuine Hotels.com guest review
"absolutely wonderful for a peaceful getaway"
Tucked away on the mountain ,yet only steps away to the beach. Splendid service, beautiful decor, stunning views. Buggy service quite prompt, meal reasonably priced (albeit lacking in choices of restaurants), and if ur lucky u can catch one of the free cocktails nights during happy hour.Genuine Hotels.com guest review
"Beautiful hotel close to Naithon Beach. Loved it"
Had an awesome time at the Pullman. Hotel staff and the room and restaurants were amazingGenuine Expedia guest review
"5* Hotel, 15min from airport"
Great stay at Pullman Arcadia Phuket. Lovely pool and facilities. The only thing is in a couple of places it is looking a bit tired (eg pool missing some tiles) when it has only been open 9months. However I would fully recommend itGenuine Expedia guest review
"Beautiful newly built hotel"
Lovely pool, gym and resturants (x2 in hotel). Room beautiful.Genuine Expedia guest review
"Ultimate relaxation and great views."
As you are driven up the slope towards the reception area you can feel the relaxation entering your body. The grand reception area with its views over the ocaen and a variety of chill out areas to sit and have a cocktail - perfetion. We stayed in room 3904 - it was secluded and very quiet - with a view of the ocean.Genuine Hotels.com guest review
"Luxury Resort at beautiful beach"
-nice staff -great breakfast buffet -great gym and pool facilities -can watch beautiful sunsets from terrace -cocktail happy hour everyday from 5-7pmGenuine Expedia guest review
"Fantastic getaway hotel"
I booked a room at Pullman trying to scape from the crowds in other beaches in Phuket. I couldn't have chosen a better option! The Pullman Arcadia is a new hotel (they were actually still fixing a few things here and there) which makes you feel like using the facilities for the first time. The swimming pool is breathtaking. The view is fantastic. The […] staff is super friendly. The breakfast buffet is delicious! Naithon beach is all you need to have a great getaway from the day to day and enjoy a relaxed vacation. Read moreGenuine Hotels.com guest review
"One of the best hotel in Phuket!"
Best location 10-15 min drive from airport. Located on hilltop ( go for the ocean view deluxe room. U won't regret paying a little bit more for the premium view and space! ) and located next to Naithon Beach where u can chill out. Not so overly crowded as compared to Kata beach or famous/infamous Patong Beach where u will be constantly disturbed by […] street vendors and traffic noise. If u need good massage and food, there is in house massage spa and Italian restaurant. Room service is also affordable with authentic Thai food! Thumbs up for excellent service from the various staff ( from pick up at the airport, to the front desk reception checking in/out and the waiters in the restaurant. Buffet breakfast is good and acceptable. But it's the same variety. U may want to head out to somewhere else on 2nd day or 3rd day onwards Room condition in fresh mint and well maintained condition! Bathtub with ocean view too! Overall I will recommend to all my friends and users! Read moreGenuine Expedia guest review
"Love at first sight, with a few buts."
Really love the property, just a few problems which we hope the management could resolve in time to come. Love the location, just 10mins from the airport, quiet & peaceful surroundings which is what we were looking for. Overall very comfortable & welcoming feel, modern and clean looking architecture & furnishing. In terms of room, got a Grand Ocean […] room which we thought would offer better view than Ocean room. We did like the room, very spacious & comfortable, but could only see a small part of Naithon beach. It turned out the Ocean room had the best unblock sea view! Quite misleading, since Ocean room is cheaper than Grand Ocean, should have saved the money for better view! The management ought to do something about it to avoid misunderstanding. Another problem is the condensation we encountered on the 2nd day. The air-con was turned off when housekeeping came and we went out. When we returned 4hrs later, the floor was soaking wet. Turned out that the room below our unit had air-con on full-blast, the difference in temperature between the 2 rooms caused condensation. After we turned on the air-con it was ok. This means we couldn't enjoy natural air if we want to, & the wet floor is quite hazardous. But still we like the resort very much. Stunning views from the pool, very friendly staff. We want to be back again, very much! Read moreGenuine Hotels.com guest review
"Far away from the crowd but near the airport"
We picked this location as it was near the airport, which allowed us to get into and out of Phuket quickly over a short weekend. First, the upside. The hotel is about 15mins from the airport and quite new. There is a lovely view of the sea. The property is generally very lovely, esp at night with views over the bay. Service was generally top notch […] ... no complaints there... quite attentive. Breakfasts were good... food during meals were also reasonably priced and tasty. The pool was also very nice... but it could do with more shade. Very hot in the afternoons. The Spa is seriously EXPENSIVE. Our 1.5hr treatments cost more than the room. True, service was good... but this was a surprise given that the full spa wasn't open yet in July ... and we had to make do with rooms. I've visited spas all over SE Asia.... so you can believe me when I say its expensive! All in, it was a nice visit and I will visit again. Hopefully they will have sorted out these issues by that point. Read moreGenuine Hotels.com guest review
"Great place to relax"
The hotel was in the soft-opening when we went. Nevertheless, it was a wonderful surprise. We booked the Grand Ocean View room and it's worth every cent. We received great attentive service, the best of Thai hospitality. One of the downside to this place is there is not much around the hotel. There are a couple of restaurants and a minimart that sells […] expensive stuffs. There is a beach nearby with great waves but rough sand and dirty in some places. The resort is pretty remote. Away from the hustle and bustle which we like. Patong is 45 mins away cost 2800 bath for a round-trip (but we managed to bargain to 2400, still expensive). The plus side is, it's only 15 mins from the airport. Read moreGenuine Hotels.com guest review
Despite still being in the opening phase that all hotels go through, the standards were delightful. The room was beautiful, comfortable and finished to a very high standard. Some touch-ups required in some places. The private infinity pool was stunning and very private with beautiful views down to the beach and offering great sunsets. Enjoy the happy […] hour drinks and cigars in the lounge. Even though the hotel is built on the side of a cliff the hotel provides Tuk Tuks to transport you to your room from either the lobby, or the beach and restaurants on the beach, which were amazing!! I never had to wait long for transport. The beach restaurants served great seafood and were very friendly. Read moreGenuine Expedia guest review
Overall, this hotel has it all. Great beach, pool, scenic location and great food! The C-Lounge is nothing short of spectacular as you look over the Andaman Sea sipping on your frosted bevies. Word of caution, don't have the Vicky Martini, unless you enjoy spicy drinks...and I mean spicy! The rooms or mini villas were amazing and very modern. Their […] morning buffet had an amazing selection of food. Please keep in mind that they are in their "soft" opening and things are not quite complete, but it didn't interfere with our stay there. Highly recommended and wish could of stayed there longer!! Read moreGenuine Hotels.com guest review
"Not quite 5 star!"
We were quite disappointed with our stay at this hotel. It has a five star rating and charges accordingly, but the standard is at most four star. There were so many problems, the list is too long to provide here. I will list a few that I think are the most important to anyone considering staying here. The hotel is built on the side of a cliff so to […] get to your room you must walk up very steep hills. The hotel provides a golf buggy/small vans to transport you to your room but they are never around when you need them and once we were offloaded by the driver half way up to our room. Skip the restaurants, the food is very ordinary with an expensive price tag. I ordered a thai meal thinking how can they get this wrong, the meal had no flavour at all. We dined on their seafood buffet which was very ordinary and they were not replacing food that had been eaten. So we left still feeling hungry. To be fair we were later reimbursed 50% of the price after complaining. My suggestion to the hotel manager is to go on a fact finding mission to see how hotels with a five star rating operate. One I would be happy to recommend is The Montage in Beverley Hill Los Angeles. Read moreGenuine Expedia guest review
"Relax and recharge"
Despite still being in the soft opening phase, this hotel was an absolute gem. The room was beautiful and finished to a very high standard. The swimming pool was stunning with beautiful views down to the beach below. At sundown we would enjoy the happy hour drinks in the lobby lounge and listen to the talented Patricia strumming away on her guitar. […] The only thing that we noticed had not been competed yet was some of the landscaping around the hotel grounds and the spa area-however they were offering spa treatments in your hotel room or by the pool/ beach instead. Read moreGenuine Expedia guest review
Breath-taking scenery...the hotel was located by the hillside with a beautiful view of the ocean. The hotel swimming pool is facing the sea and you can watch the sunset while bathing in the pool. The lay-out plan & the interior of the hotel is awesome. The hotel staff were pleasant and courteous, and their service is excellent. I only had 3 setback […] ie. it was so hot outside our room balcony coz there were no fan, the transportation charges to any destination in phuket is a bit steep & the hotel location is a bit far from the Patong town area. But I guess those who wants a quiet n peaceful place to relax & unwind, this is the place that you should go to. Read moreGenuine Expedia guest review
"Luxury stay in 5 star accommodation"
A beautiful hotel in a quiet, resort, with excellent views over the ocean. The beach is stunning. with easy access from the hotel.. The hotel design is exceptional to capture a luxurious,relaxing and romantic atmosphere. The infinity pool is amazing, as are the restaurant and bar settings. The breakfast is so good, and restaurant is very reasonably […] priced.. Highly recommended for a romantic getaway . There is still some building work going on but it does not impinge on the guests. There is not a lot to do in the area, need to get taxis to other parts of Pukhet.. Read moreGenuine Hotels.com guest review
"A wow experience even though unfinished!"
Brand new resort which was currently partly finished. Fronting to the sea the reception area, restaurants, swimming pool and two wings of hotel rooms were completed to a very high standard. At the back the building work goes on and will probably carry on for quite a few more months as the overall area is huge. It did not affect our stay though. Quite […] pricey for Thailand and their website promised 3 nights for 2 until end of March 2013 but we and others were unable to get this offer at all. That was quite frustrating. The breakfast offered was one of the best we ever had with dozens of offerings both eastern and western type. Free wifi in the room had to be renewed every 24 hours while we were there for 5 days. Steps to the beach advertised on their website are still not complete but free tuktuks offer to take you down and back whenever you wish. We often walked down and back each way for about 10 minutes. Location and finish is superb. Read moreGenuine Expedia guest review
とてもきれいな快適なホテルでした。予想以上にとっても大きかったです。大きすぎて、ホテルの車を呼んでロビーまで行くほどでした。ただ歩いても５分くらいで着きました。高台にあってので、とっても景色が良くプールも予想以上に広くて気持ちよかったです。朝食も美味しかったです。クロワッサンがもう少しおいしくなれば良かったな～。ホテルの下のビーチは、人が多くなくシュノーケルもできて思ったよりきれいでした。今すぐ、また泊まりに行きたいです。Genuine Hotels.com guest review
Merveilleux hotel, le cadre est sublime, au-dessus d une très belle plage peu fréquentée. La décoration est parfaite, la piscine est très agréable. Le personnel est tres attentionné et souriant. Bref rien a redire a part peut-être le prix du restaurant.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )