"Good deal at moderate prices"
We had a modern room and bath in excellent condition, located on 31st floor with beautiful and very interesting view of the harbor. Room and bath, however are very small with minimal space for opening and storing suitcases. We found all staff, a rather young group of people, to be friendly, knowledgeable and helpful. Kudos to the concierge guy located […] on first floor of building. Got frequent extensive directions from him. Biggest negative is the breakfast available on sixth floor. At additional cost of 20 USD, it is not worth 5. Avoid!Please note that lobby is on fifth floor of building and arrivals must take elevator there to check in. Signage on first floor does not obviously indicate this. All considered, we would happily go here again...in fact we did, several days later, after a trip into China. Read moreGenuine Expedia guest review
"Ibis Central and Sheung Wan"
Best budget hotel I stayed in HK. Studio is a massive room for HK standards. No frills but functional. Will be back.Genuine Hotels.com guest review
The hotel was good, the service really quick, they have a 15 minutes response and they do it, but there are three things, I stayed 6 nights, the first day they asked if I do not mind to change my room for a handicap one and they said that is was the same thing but with handles everywhere, that is a big lie do not change the room if they say that it […] is different, it is bigger but the bathroom is a mess. The second one is that people take non smoking rooms and they smoke in the hallway, so all the smoke get into your room! so if you smell smoke do not let it pass and if you see someone smoking in the hallway let them know. And the last thing is that people are noisy!! they shout in the hallway, probably I was not lucky but they do not care shouting at 7am in the morning. Anyway the hotel is a good one and the location is not the best but really close to the subway/bus/tram, and the bars and night clubs are just 15 min walk. Read moreGenuine Hotels.com guest review
"More punch for your money"
Not luxurious, but excellent value. Room was smallGenuine Hotels.com guest review
"Island pacific is much better."
just a average ok hotel.Genuine Hotels.com guest review
"Nice and comfortable place"
The best service, people there are really trained to give the best satisfaction to the clients. Will go there again for sure.Genuine Hotels.com guest review
it was a good experience to live in ibis& the location is quiet good cos the tram is just near by! Unfortunately, we booked two person but only one set of slippers/ toothbrush...anyway, we will book again next time:)Genuine Hotels.com guest review
"Fun in Hong Kong"
pretty good as far as getting to booked tours, meeting groups at the Excelsior on HK Island; liked the medicine shops, cafes, and SOHO!Genuine Hotels.com guest review
Great stay..very good staff.. Small but very nice rooms,common in h/k..if your there for leisure or shopping, enjoy the ease of the trolley , enjoyed riding it just to see the sites, and it's right out the front door..Genuine Hotels.com guest review
Very small and simple bedrooms, but for a city like Hong-Kong its ok. Very clean. Excellent location.Genuine Expedia guest review
"Our last night in China"
Chose Ibis because of our previous experiences with Ibis in Europe. Clean, not presumptuous, got a good night's rest. Best thing was its location. The bus stop to the airport was right accross the street. Our room was fairly small, but it was on the top floor (32nd) of the hotel with a beautiful view of the ocean and the streets below. There was a restaurant […] on the third floor, quite suitable and also not expensive. We definitely got our money's worth. Read moreGenuine Hotels.com guest review
Will never return to this hotel. Bad service and the room and hotel overall cleaness was poorly kept. For the price which I paid, I did not get the service which was described on the website.Genuine Hotels.com guest review
No hotel lobby on ground floor. Must take elevator to 5th floor to check in and out. Not all elevators access the ground floor. If you are leaving your room, you must take an elevator that stops on 5th floor, change elevator, and then go to ground floor. Very inconvenient. Room is very small. One foot of closet space without doors. No drawers for clothes. […] Bathroom is small but do able. Didn't have toilet paper for the last 3 days of our stay. Housekeeping gave us boxes of facial tissue paper as a substitute. Read moreGenuine Hotels.com guest review
Excellent service and have very good ocean view with a good price. ALGenuine Expedia guest review
Very nice and clean hotel. New construction, so all the modern amenities are there, but at a value level. Perfect for the person who wants a nice and comfortable place to come back to at night and sleep. Room is not large, but is just right for two people. Overall, I will surely stay at this hotel again on my next trip to Hong Kong. Also, the public […] bus to the airport is just across the street from the hotel, leaving every 20 minutes and quite afforable also. Read moreGenuine Hotels.com guest review
We stayed here for four nights and were very happy with the hotel. It's well located (just west of Central) near a ton of restaurants and other convenient amenities like laundry and corner stores. You should know that ibis rooms can be the size of postage stamps and the AC wasn't very responsive (especially given the room size), but the price more than […] made up for it. This place is a good stay and a great value! Read moreGenuine Hotels.com guest review
"The hotel is a okay hotel,, not the bestest hotel"
The hotel room was great but the bed itself was very hard to sleep on?Genuine Expedia guest review
From the management to the staff, this hotel is awful. Yes, the hotel is relatively new and the furnishings, while Ikea-ish and not very appealing, are new and serviceable. But the lack of courtesy from the staff and the slow demeanor make this a simply awful place to stay.Genuine Expedia guest review
"Brand new hotel in Sheung Wan"
This hotel fits our budget range when we were looking for hotel in HK. It was just opened in Sept 2012. Our room was surprisingly bigger than what we expected for the amount paid. There was room for built in desk/clothes hanging area. We got a room with partial view of mountain. The only thing that needs improvement was the standing shower area. It […] wasn't built properly so the water didn't drain well. Even till the next day some water was still left in the standing shower. Our reservation didn't include breakfast so we couldn't rate on that. The distance from the closest MTR (Sheung Wan) is about 700m (10 minutes walk). There were convenience store near by for snacks and toiletries. There was also an indoor food court (Queen's Street cooked food market). Read moreGenuine Expedia guest review
"Convenient location near Macao Ferry Pier"
Nicely located near the Macao Ferry Terminal, brand new hotel that taxi drivers don't know yet, so bring a hotel business card. Basic services, but very friendly and efficient front-office staff, however quite steeply priced for the relative basic accomodation.Genuine Hotels.com guest review
"Harbour View plus"
View from Harbour room is sensational. Room is small but comfortable and functional. Service was good. Good value in a central location near MTR and ferries.Genuine Hotels.com guest review
Good but check the safe boxGenuine Hotels.com guest review
Great location. Quiet neighbourhood. There is a airport express shuttle to the hotel. Frequency is about every 20 minutes. If you do not want to walk to the nearest MTR which is Sheung Wan, you can take the airport express free shuttle to the Hong Kong MTR. Alternatively, you can also take Bus 7 and 91 to Hong Kong MTR. The bus stop is within 2 minutes […] walk from the hotel. There are several eateries and dried seafood shops nearby. You just have to explore the area. I stayed alone in the standard double room with city view. The room comes with basic amenities but no mini bar. Room size is more than enough for one but some might find it small for two persons. I am petite so the shower area is just right for me but it might be a bit small for someone bigger. Read moreGenuine Hotels.com guest review
"Excellent service and clean rooms"
This was my second stay at this hotel, and the service was excellent as usual. We seem to like red eye flights, but never had any problems checking in early (if the room was available, of course) even as early as 7am in the morning. The staff was very helpful, and even helped to fend off pesky tourists who were trying to jump my queue! Only thing is […] that the MTR is a walk away, but I walk everywhere in HK anyway (or share a cab if you're a party of four/five) so that doesn't bother me. Also, no gym at this hotel, if you're looking for some quick exercise during your stay. However, for the location in Central, the size and cleanliness of the room, I would return to this hotel, many times over. Thanks for the excellent stay! Read moreGenuine Hotels.com guest review
GoodGenuine Hotels.com guest review
"BEST ROOMS IN HONG KONG"
As a regular traveller to HK the rooms at the Ibis are bigger than most and much cleaner( the fact the hotel has just opened is a plus side)Genuine Hotels.com guest review
"Great location, great value for money"
This hotel is in an excellent location for exploring Hong Kong.Genuine Hotels.com guest review
"Close to the center of the Town"
I spent six nights there,without any problem. I was in HK for holydays. I visited all touristic places. I enjoyed my trip.Genuine Expedia guest review
I will just summarize them in the following points: 1) Mineral water, bath shower and toothbrush was prepared for 1 traveller only thou it obvious that we have stated that there will be 2 pax checking in. When we queried, we got a wonderful response from the front desk counter over phone "Cos there is only one bed in the room thus the item provided […] is only one set". So if we hpay for triple room sharing so then must I insist for 3 beds in order to get the quantity of basic necessities needed for 3 paxes? 2) The cabinet is full of dust. I happened to place my book on one of the deck and when I took it out the layer of dust come flying out together. 3) We spotted red clothes (crumpled into a big ball covered with dust) left near the windows curtain floor. Immediately we call front desk to get someone up to check. A hotel stall came up to check and took away the clothes which he told us he will report it up to the management. However, we did not get any update there after. The room attendant tidy up and clean up the room each time a traveller check out in preparation for the next traveller to check in. So I really cannot understand how can a big bundle of red clothes be left unnoticed? I can only conclude on the attendant is doing a half past six job in tidying up the hotel room. 4) We speak to the front desk counter staff a few times over the phone throughout the short stay, I strongly urge the hotel management to send their staff for customer service training. Read moreGenuine Expedia guest review
"Good but room smelled of smoke"
The room did smell of smoke and I was told it was a non smoking room. I also had a silver money clip go astray which I mentioned to the Manager and he was helpful, but I wasn't sure it was in the room. I would have been an odd item for a maid to steal and the safety box was open.Genuine Hotels.com guest review
Response by ibis Hong Kong Central And Sheung Wan Dear Sir/ Madam, Thank you for bringing your comments to our attention. Your feedback is very important to us. I feel sorry for the experiences that you had encountered at your room. I am sure it is just a single case and I will pass the case to our housekeep department to look into it for further improvement. You are recommended to ask for a room change with our Assistant Manager and we will surely accommodate your request if any room available for change. We sincerely welcome you to pay us a visit again and allow us to serve you better. Best regards, Simone Hansen (Ms.) General Manager Ibis Hong Kong Central and Sheung Wan Hotel
"Modern, clean and efficient."
No frills, but all you need at a good rate. Location ok, but not so well placed for business.Genuine Expedia guest review
"Magnificent Harbour views"
Room a bit small, easy access to transport of all kinds. Has a free shuttle bus service from Hong Kong Station for express airport train (which only takes 25 mins, compared to taxi or bus which would take 45 mins),Genuine Hotels.com guest review
"Airport shuttle bus a big draw"
Hotel located very near Macau Ferry terminal & only 7 mins walk to IFC. Very convenient. Amenities in neighborhood is good too. Room though small, was alright for short trip, was clean & decor cheerful. Aircon was loud and bed sheet were torn.Genuine Hotels.com guest review
"Great view over the harbour"
Very nice and comfortable hotel with a fantastic view over the harbour, although the room was a little small and it's a bit of a walk to any bars.Genuine Hotels.com guest review
"Satisfactory stay at ibis"
I stayed here for 3 days . Enjoyed my stay as convinient location , good clean hotel with good size of room for hongkong . Very good staff . Mtr close by .Genuine Hotels.com guest review
"Perfect in every way"
I loved my stay here and I couldn't believe at times what I was getting for what I paid. The hotel is beautiful. Modern, clean, well run, friendly. Rooms are great. My view of the harbor from the 28 floor facing NW was spectacular and given the rate almost unbelievable. I'm a customer for life, if I ever return to HK I will stay here every time. Breakfast […] buffet is also excellent. Oh and the location is unbeatable. Read moreGenuine Hotels.com guest review
"Small but OK"
The hotel looks better online than it does when you get there. We had an amazing city view but the room is very small, thankfully our suitcases fitted under the bed or we would have been in trouble. The bathroom is pretty small too with one tiny piece of soap, tissues and threadbare towels. Beds are firm, breakfast is plentiful but you will be asked […] to leave your table at 10am when it finishes. Why not just take the food away at 10am and let us eat in peace? The location however was pretty good with trams and buses running past the front door and the train just a few minutes walk away. The hotel shuttle from HK station services the hotel. Read moreGenuine Hotels.com guest review
Response by ibis Hong Kong Central And Sheung Wan Dear Sparkellys, Thank you for bringing your comments to our attention. Your feedback is very important to us. I feel sorry for the experiences that you had encountered at the restaurant. Usually, we will give a courtesy reminding to our guest that our buffet breakfast will be end at 10am and you are welcome to enjoy their meal at our restaurant after. We had already reflected your case to our restaurant manager for further review and improvement. We are replacing new towels in our guest room time by time. I will reflect your problem to the housekeeping department for further review. We sincerely welcome you to pay us a visit again and allow us to serve you better. Best regards, Simone Hansen (Ms.) General Manager
"Good position geographically, but..."
Annoying lack of interest from staff. Weird layout where registration is on Level 5 but there are no signs directing you to it. Untrained staff.Genuine Expedia guest review
Response by ibis Hong Kong Central And Sheung Wan Dear Guest, Thank you for taking the time to share your comments about your recent stay with us at ibis Hong Kong Central & Sheung Wan Hotel. We would like to apologize for the experience you had and will reflect your feedback to the concerned departments for better staff training and improvement. Our reception is located on 5/F and you may refer to the direction signage at the lift lobby on the ground floor. We appreciate for your valuable comment and we shall take it into account to enlarge the size of directory for better guest experience. We would extend our warmest welcome to your next stay with us again! Best regards, ibis Hong Kong Central & Sheung Wan Hotel
"Convenient position at a reasonable price"
We chose this hotel for its location in relation to metro and ferry and tram stops. If you get a room with a high floor and harbour view there is something to look at. Breakfast adequate, nothing special.Genuine Expedia guest review
"Very convenient for business travel"
Staff was extremely helpful- we arrived early, around 0630 AM, and they were able to provide us our rooms, even though check-in time was 1400. The hotel staff was welcoming of my guests, and that made my stay that much more enjoyable.Genuine Expedia guest review
"Good hotel but points disappointment!"
We didn't get any accor points because we booked through an agent, so that was disappointing, especially we upgraded to a harbour view room directly with the hotel.Genuine Hotels.com guest review
"Everything you need for a short-stay"
Basically a brand new hotel so it has everything you want. Super clean rooms that are checked everyday. Good WiFi connection … plus it has starbucks in the lobby for when you need coffee :) Must remember to take a credit card with you for deposit otherwise you need to pay in cash.Genuine Hotels.com guest review
Hotel staff friendly and helpful. Upon check in, the girl gave us a free room upgrade to a Harbour View room which was on the smoking floor, but rooms didn't really smell of cigarettes. Which was nice. The shower cubicle didn't smell very nice at all. It was very damp smelling but after running the shower down there for about 10 minutes, it seemed fine. […] Rooms were fairly small but we managed with 2 big classes. Surrounding area of hotel was extremely smelly as there was a dried fish shop on almost every corner, very off putting. Quite central with the MTR station about a good 10 minute walk from hotel. Read moreGenuine Hotels.com guest review
Great and friendly staff! Hotel was conveniently located to train station to get to and from major sites. Free shuttle from Central was great as well. Breakfast a little pricey but OK.Genuine Hotels.com guest review
Clean perfect will return. Very good location. People lovely Comfortable bedsGenuine Expedia guest review
Clean perfect will return. Very good location. People lovely Comfortable bedsGenuine Expedia guest review
"neat and tidy room"
Room is neat & tidy. Have all necessities. Room a bit small but comfortable. Location is quite convenient with 5 min. on foot to subway. A credit for their free shuttle bus service to Hong Kong Station for flight check-in and airport express train.Genuine Hotels.com guest review
"Budget friendly hotel in Hong Kong."
Hotel has a Starbucks below and lots of shops nearby. Very near a tram station and nearby as well to Sheung Wan MTR. Walking distance to HK Macau Ferry terminal and Airport Express bus stop.Genuine Expedia guest review
"As good as always"
Stayed here 3 or 4 times now and I cannot fault it. Great location, very clean and staff seem pleasant. You don't ever get much for your money anywhere in HK but this hotel at least ticks all the boxes and is very clean.Genuine Hotels.com guest review
"Good value for a good 3-stars hotel"
Guest room is small but clean. Considering the high cost of living in Hong Kong, this Ibis hotel offers reasonable price for a good 3-stars hotel. Free shuttle bus to the airport express train, Hong Kong statiion...fast and convenient way from airport to hotel. Friendly and efficient staff...will stay the same hotel again.Genuine Hotels.com guest review
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