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Hard Rock Hotel Cancun All Inclusive, Cancun

4.5 stars
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500, Mexico, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it

All-inclusive beachfront resort with spa, near La Isla Shopping Mall

  • Free breakfast, free WiFi, and free parking

Main amenities

  • 601 smoke-free guestrooms
  • On the beach
  • Restaurant and 6 restaurants
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Outdoor tennis court
  • Beach umbrellas
  • Conference center
  • Airport shuttle
  • Terrace
  • Air conditioning

What’s around

  • In Hotel Zone
  • La Isla Shopping Mall (1.5 mi / 2.4 km)
  • Playa Delfines (2.1 mi / 3.4 km)
  • El Rey Ruins (2.2 mi / 3.5 km)
  • Playa Ballenas (0.2 mi / 0.4 km)
  • Aquaworld (0.5 mi / 0.8 km)
Excellent4.1 / 5
  • NEW YEARS FAMILY VACATION! JUST RETURNED 1/5/16 The hotel is 20 minutes from the Cancun…Jan 9, 2016
  • The reason for the review is being as I paid extra for rock royalty and to no avail even…Dec 27, 2015
See all 241 Hotels.com reviews
From 5,971 reviewsTripAdvisor Traveller Rating

Enter dates to check prices

Hotel Info: ‎866-539-8117‎

from $728
  • Deluxe Platinum, two double beds, ocean view
  • Rock Royalty Level- Deluxe Platinum
  • Deluxe Diamond king bed, ocean view
  • Deluxe Gold king bed, Lagoon view
  • Deluxe Family, lagoon view
  • Deluxe Platinum king bed, ocean view
  • Deluxe Gold two double beds, lagoon view
  • Rock Suite Platinum, ocean view
  • Deluxe Room

At a glance

Key facts

Hotel size

  • This hotel has 601 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking (limited)

Other information

  • Smoke-free property
  • All-inclusive (taxes and gratuities included)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Free breakfast daily
  • 6 restaurants
  • 4 bars/lounges
  • 2 swim-up bars
  • Restaurant
  • Room service
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Basketball on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Golf lessons available nearby
  • Golfing nearby
  • Beach towels
  • Pool sun loungers
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 16408
  • Conference space size (meters) - 1524
  • Conference center
  • Computer station
Services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private spa tub
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club
  • Supervised activities for children between 4 and 12 years old

Not included
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Spa

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages, facials, body treatments, and manicures and pedicures.

Dining

The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

Hard Rock Hotel Cancun All Inclusive, Cancun’s small print

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Hard Rock Hotel Cancun All Inclusive, Cancun

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