"Great for a no bells and whistles stay"
We got this hotel at a discounted price for a last minute weekend away. The hotel staff were very friendly and the meal we had in the hotel was simple pub grub but done very well and for a good price. The hotel seems to be a hotel that is trying new things and so there are a few teething problems but nothing major. The breakfast supplied was lovely, […] not greasy and very filing! If you want a nice comfortable stay in a friendly location, but without any of the bells and whistles you may get at more expensive hotels, The Croft is a major option. Read moreGenuine Hotels.com guest review
The mattress and pillows were so hard it felt like I was sleeping on a rock. Only one channel on the tv worked although I didnt tell the staff about it so maybe it would have been sorted out. The hotel was being updated so felt a bit like a building site coming through the entrance from the car park. The room was clean apart from the top cover on the […] bed had a stain on and smelt of sweaty old men. Not nice at all. I was in a room on the 1st floor over looking the main road, to sit on my bed I had to close my curtain after a passerby looked straight in on me, could really do with some kind of netting. I was willing to discuss in the morning with the receptionist who must have seen the bags under my eyes and although very friendly tried her best not to ask how my stay was. Read moreGenuine Hotels.com guest review
"great hotel worth every penny"
09/10/14 licence2cool Bloxwich, null, United Kingdom
stayed here on two occasions now the first beening that I had to work nights and looked for a quiet location . when booking I asked for a quiet area as im a light sleeper , room given was fantastic a large well decorated room away from the main road ! even though I was in the room all day the staff still managed to clean my room change towels and replemish the comderment tray which was very unusual in most mainstream hotel chains ! later in the week I changed to daytime work and had chance to take advantage of the bar and restaurant where I found the food very very special overall a complete pleasure
09/03/14 Incendiary Gateshead, United Kingdom
What a joke. Booked a room here for one night for a wedding nearby. We went to check in after the ceremony & before the evening do - a quick 30 minute turnaround we thought. Arrived at reception and flagged down a member of staff, got given our room key. Went upstairs and the first thing we noticed was the hole in the outer skin of the door like someone had punched it. No matter - it's on the oustide. Went in. Immediate smell of damp. The room looked nothing like the refurbished rooms on the website, the furniture was old, scratched and well in need of replacement. The bed was a divan (without a valance) with quite possibly the worst mattress I've ever sat on - all springs that could be felt as soon as you touched it, with a corresponding creaky spring noise every time you moved. The window in the room had secondary glazing which was a good idea as the room faced out onto a road. We thought we'd open it for a bit to let some air in. Behind the secondary glazing was a sash window. Once both of us had combined to actually lift it, it didn't stay up as if there were no weights inside the frame. Instead the hotel had provided a 5" piece of wood to cram under the window to keep it open. I can't even being to figure out the thinking behind this. Imagine if the window fell on a persons arm? Imagine if you needed to get out during a fire!? Then we went into the bathroom. Mould, holes in the wall and more damp smell. We went downstairs to reception and asked if there were any more rooms. There wasn't. The man on reception was as helpful as he could be I suppose, noting "it's not our best room" - I bloody well hope it isn't otherwise your website is a total fabrication. Luckily we hadn't paid in advance so we abandoned our reservation and left. Used our phones to find an alternative, cheaper, better hotel which seeing as we needed to get back for the first dance was quite a stressful event. Maybe there are lovely rooms in this hotel, and maybe because we checked in quite late we got the worst room in the place. Still - I wouldn't let my dog sleep in the one we were given.
"Business Overnight Stay"
09/01/14 Phil W NW England
Great Hotel, really friendly staff that went out of their way to make my stay better. Nice room, big room and very airy so very comfortable. had evening meal in their restaurant too and it was very nice. Overall a great hotel and will stay again should i be in the same area.
"Room was a dump"
My wife booked the hotel as a night away treat and paid £135 for 1 nights stay in 'executive' suite. We were left waiting in reception on check in with no staff showing up for a short while. When eventually checked in we were given room 16. When we got to the room it was just two single beds pushed together the windows were a nightmare to close. There was damp in the corner of the room. The bathroom was spacious but the laminate floor was coming up and damaged. We believe we paid exectutive room prices for a none executive room. The food in the bar was very good though I must admit.
08/28/14 Sheila T Merseyside, United Kingdom
I found this hotel to be very comfortable and welcoming. My room was very spacious and clean with sparkling white towels in the huge bathroom. I would certainly stay here again. It would have helped if clear signs indicated where the reception and resturant where situated.
"Good Hotel and Celebration Venue"
08/24/14 brightspark stockton
Used The Croft for a son's and daughter in laws wedding reception recently. The hotel rooms used by guests were praised by them, the function rooms were well appointed and would suit most purposes. The hotel staff from Management to colleagues were all most helpful and went out of their way to ensure that we had a great day. This venue has undergone a refurbishment and change of ownership and this is reflected in the calm and welcoming atmosphere that pervades the place. Excellent choice for anyone visiting croft circuit.
"An enjoyable evening dinner"
08/23/14 ChilliTinkles Darlington
Dined here with a friend around 8:30pm just before leaving for the airport in the early hours. Its much better now that it has had some money spend on a refurbishment. We had lemon sole on a pesto base with mashed potato. I had the moules frites but asked for the julienne fries to be changed for thick hand cut chips which they did no problem. Both meals were very good, my mussels were excellent, a good size and not over cooked. The white wine sauce was nice and creamy. I couldn't fault them. House salad was good but the dressing wasn't up to much. They never are any use unless you make them yourself. Some olive oil, cider apple vinegar and a touch of mustard is all you need to take this to the next level. Service is attentive and the atmosphere is pleasant. I've eaten here couple times and have never had a poor meal. See you again soon.
08/13/14 elizabeth b Middlesbrough, United Kingdom
We have eaten at this hotel a few times and the food has always been excellent so when it came to choosing a wedding venue the Croft was our choice. Throughout the planning they were very helpful and tried their hardest to accommodate all our needs. My son had his wedding reception here last week and it was a lovely day. The room looked lovely the staff were their usual friendly helpful selves, the food was delicious and the day ran smoothly. We had guests stayed before and after the wedding and they all commented on the size and comfort of the rooms. The only negative comment was the very noisy plumbing. When someone turns a shower on everyone knows about it. Small price to pay for friendly, helpful staff, excellent food and comfortable rooms. I would highly recommend this hotel for a function or just a meal out. It is also close to Croft racing track so a good choice for car racing enthusiasts.
Checked in to hotel for single night only, very relieved to say ! Bar area and restaurant very pleasant, clean and well presented with very attentive staff. Food was also pretty good and a reasonable price. Once upstairs in the hotel - an entirely different story. Very very aged and unloved room. Door latches loose and hanging off, light switches similarly. Toilet seat lid cracked with engrained dirt. Tiling and grout mouldy and when I came to tr the shower, only 3 jets working due to mould and other science experiments growing there, absolutely disgusting - see pics. Window frames covered in months of dirt and cobwebs. Such a shame as the staff were very polite, attentive and helpful and in their defence refunded the room rate.
08/09/14 Liz T
Decided to have dinner here on a Saturday night (unbooked) ordered our food whilst having a drink in the bar - food brought to us despite our request to sit in the restaurant. We were moved into the restaurant. Had to ask for a wine list and eventually my husband had to get up and find someone to order our wine. Wine promotion advertised 'Wine of the month' - no-one knew about it. The restaurant manager agreed this offer had not yet been set up. Rioja advertised as an Italian wine? Vegetarian sausage ordered from menu - I was presented with 3 pork sausages!!!! The staff barely believed that I had ordered veggie sausage and had to check the menu to see that it was actually listed. The restaurant staff seemed to be approx 16yrs old and not equipped or trained to deal with issues. Other diners in the restaurant also were having problems with their service and orders. After we had finished our meals we were presented with2portions of steak and chips!!! Obviously the wrong table. To be fair to them they did not charge me for my 'pork' / 'veggie' sausages as I did not want a replacement nor did they charge for the bottle of 'Italian Rioja' The 10% service charge was also omitted!
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