The front desk service was top-notch; very friendly. The hotel entrance was difficult to find, especially when we arrived at night (not much in the way of signage!) and if we did not have our GPS, we would have missed it completely!!! The breakfast was actually very good, fresh, and with a nice selection. Overall, it was a very pleasant stay!Genuine Hotels.com guest review
"Not staying here again"
I could not get on the internet. It was vexing.Genuine Hotels.com guest review
This hotel was great. The 2 queen bed room had plenty of space for a family of 4. It was very clean and the staff was courteous to our requests. Our kids loved the breakfast options especially the automatic pancake maker!Genuine Hotels.com guest review
Nice hotel--well maintained. Signage on 620 is not highly visible, so it is easy to drive right by it (the hotel sits back off the road a bit.) Otherwise, the room was good, and the breakfast was fine. Check in was a bit slow, as there was only one person on duty (4:30 PM), and there were a couple ahead of me.Genuine Hotels.com guest review
"Nice hotel in the hills"
I was only at the hotel for one night, but the room was spacious and well appointed. Decor was very modern, which was a refreshing touch. One very handy feature was the abundance of electrical outlets, including the ones on bedside lamp tables. However, there was a curiosity regarding the light switches that would have been helpful to know up front. […] Evidently, the light switch right inside the front door of the room controlled all power to the entire room. So for quite a while, I flipped switches trying to figure out why all of the lights and outlets suddenly didn't work anymore. Once I figured it out, everything worked great and I slept like a log. Read moreGenuine Hotels.com guest review
Staff was awesome. They helped with a messed up reservation.Genuine Expedia guest review
We always have a clean, pleasant stay here. We actually have booked this hotel three different times over OMNI Barton Creek.Genuine Hotels.com guest review
"Perfect for Hamilton Pool"
Decided to stay here for a morning visit to Hamilton Pool. Location was great and there is an outstanding Mexican (Don Mario) just over the street.Genuine Hotels.com guest review
Loved how clean everything was.Genuine Hotels.com guest review
Hotel was clean, and great service. About 30mins away from Austin but great location from Lake Travis.Genuine Hotels.com guest review
"Nice, clean hotel"
The breakfast was good, the pool was very new and the pool area had good seating. Overall very nice experience.Genuine Expedia guest review
"Good hotel close to everything"
The hotel was clean & the staff awesome. We had a good stay. At night, the hotel is hard to see from the road - needs better signage on the road. Bed was comfy, hallway a little noisy, but overall everything was great. Close to Lake Travis, shopping and everything else Austin.Genuine Expedia guest review
"New but Average"
nice brand new hotel, staff did not really know the area for visitors, sheets & pillow uncomfortableGenuine Expedia guest review
"close to the lake."
needs to improve the fitness center, also missing toast for breakfast and more staff during breakfast; run out of coffee very soon.Genuine Expedia guest review
It was very nice. The beds were comfortable and the pillows were soft.Genuine Expedia guest review
Stayed only one night but the room was clean, the staff was friendly, and the overall stay was very satisfying. We will be back.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Lakeway Hi, It is always a pleasure to hear that we were able to provide excellent service for our guests. We work very hard to provide a world class experience for everyone and its great to hear that our hard work is paying off!! Thank you for your warm comments and we truly hope to see you again soon in your travels!! Regards, Cory Armer General Manager
Nearly everything about our stay was perfect and ten times better than Omni Barton Creek and Southlake (stayed last week). Not to mention our room was spotless! It was a huge disappointment that there was hardly any gluten free food on the breakfast buffet (yogurt and two pieces of fruit) and not enough tables. My husband along with, three other people […] had to eat breakfast on the couch in the lobby, because two huge groups of people moved the tables together, but left the chairs out. The frustrating part was that there was maybe 3-5 people eating at the tables filled with 25-30 people. Read moreGenuine Hotels.com guest review
The hotel was clean and new. They complimentary breakfast was nice, an upgrade on bathroom toiletries would be an improvement.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Lakeway Hi Julie, Thank you for your feedback. It really helps us pin point where we can improvement at our hotel. I am glad that you enjoyed out Express Start Breakfast and that your room was clean. The amenities in our guest bathrooms are supplied by Bath and Body works in which IHG is partnered with. During your next visit, if you require additional items, it would be our pleasure to provide you with anything that you need. Again, I am glad you were otherwise able to enjoy your stay and we truly hope to see you again in your travels. Thanks again and have a wonderful day!!! Regards, Cory Armer General Manager
Clean, very nice. Would stay here again. Good breakfast.Genuine Expedia guest review
"Comfortable and clean"
The beds were very comfortable and the room was nice and clean. Staff was friendly and efficient. Breakfast was yummy!Genuine Hotels.com guest review
HI Express was ok for the cost. They offer free hot breakfast, but the eggs were dried out and bacon was laying in grease in the serving pan. Food just didn't look very appetizing. I guess you get what you pay for. We stayed in a room with two queen sized beds. One of them is about 1 foot from the AC unit, so unless you like air flow while you sleep, […] you won't like that. Also, the beds are covered with vinyl backed mattress covers. Even with the "airish" room, I got sweaty on one side; cool on the other, and didn't sleep well. Read moreGenuine Hotels.com guest review
Will stay again...Genuine Hotels.com guest review
it was a very good hotel ---I would say there againGenuine Expedia guest review
Newer hotel must not be doing well. Shower not cleaned thoroughly, vending machines removed, breakfast OK but coffee weak and cool.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Lakeway Hi Bill, Thanks for your review of our hotel. Its feedback such as this that allows me to focus our training efforts. I would like to take this moment to address your concern regarding the vending machines in the hotel. We have 3 floors and on floors 1 and 3, you will be able to find ice machines. The first floor next to the elevator and ice machine, you will find the soda vending machine stocked with Coke products. These machines are on a schedule with a representative from Coke to ensure that the machines always have what you are looking for. The hotel also has a gift shop that where you can find refreshments as well. I am terribly sorry about the confusion of the location for the vending machines. In future visits to our hotel, I would encourage our guests to contact the front desk agent on duty with any questions and it would be our pleasure to provide any information needed. Again, thanks for you review and we hope to see you again soon!! Regards, Cory Armer General Manager
Great hotel in a nice area! Very clean! Would stay there again !Genuine Expedia guest review
We were very happy until 2nd night, late check in were very noisy (7 rooms) almost all night until frint desk finaly decided to move themGenuine Hotels.com guest review
greatGenuine Hotels.com guest review
They missed up on our room twice. 1st the key card didnt open our door to our room so we had to go back down. So they gave us new card keys to another room. We open the door to the new room.Which that room was already in use. So went back down to get the right card keys and room. And all I kept getting was sorry im in training ok understandable but […] its a slow night how could you mess that up twice. Was very upset and tired to be doing running around late at night. Read moreGenuine Expedia guest review
Staff was warm and welcoming. Place was super fresh and new. Food was plentiful and good in the mornings. Lakeway is a wonderful location for families to visit as well as business trips, as the location was right off a main road.Genuine Hotels.com guest review
"Nice, Very Nice"
Great location in Lakeway, Texas. Excellent accommodations! Friendly staff. Had a boutique hotel feel. Highly recommend.Genuine Hotels.com guest review
"Memorial weekend vacation"
Very nice, clean rooms and personal very friendly. The only problem was to find a spot for breakfast time... to crowded. Overall very nice place, will be back soon.Genuine Hotels.com guest review
Hotel and room were clean, bed was comfy, staff was friendly...definitely recommend if you need to stay in the Lakeway area.Genuine Hotels.com guest review
Hotel was nice and clean. King bed was real comfy, breakfast was good and plenty of choices to choose from. Downside was that it wasn't easy to see street by hotel, was small street sign and kept passing couple of times. Great hotel for price and would definetly stay here againGenuine Hotels.com guest review
"Very clean. Easy parking and egress."
Great service. 3 levels Great breakfast line. Close in parking.Genuine Expedia guest review
"Clean and Comfy"
The hotel was a little further than I thought from my conference space and because of the weather I didn't want to go looking for somewhere to eat. Ordered in pizza and just relaxed and enjoyed a quiet evening. The room was immaculate and the bed was very comfortable.Genuine Hotels.com guest review
"No surprises. All good."
Clean, comfortable, pleasant staff, and good selection for breakfast. Very convienant location.Genuine Expedia guest review
Great brand new hotel. Staff was amazing friendly, and the rooms were modern and super cozy. A good ten minute drive from Bee Cave but great value for the hotel. Only downside is there are no places to eat, bring something back to the hotel with you if staying here...Genuine Hotels.com guest review
I found the bed to be very hard but it could be that I use a sleep number bed at home. The Shower door was odd to me as well. I like to be able to turn the water on while I'm standing outside the shower to avoid being burned. Can't do this the way the shower door is placed in the room I was in.Genuine Hotels.com guest review
The hotel was as expected except our room had a disagreeable odor, like dirty laundry. I think it was the rug, maybe?Genuine Hotels.com guest review
"Nice Hotel Close to Lake Travis"
Hotel is very easy to find. The staff were very friendly, breakfast was good and very clean.Genuine Expedia guest review
"Great location in Lake Travis"
Everything was within a short distance and was so convenient! The staff were incredibly helpful. The complimentary breakfast was not to great, it was the only disappointing thing about our stay.Genuine Hotels.com guest review
"New, with some fixable defects"
Convenient, easy in and out. Reasonable room rate. Competent staff. New facility. Bathroom sink stopper not working. Very noisy Air conditioning window unit on and off frequently, creates uncomfortable draft. Breakfast bar unappetizing. No restaurant/bar.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Lakeway Hi, I truly value our guests feedback. This allows me to focus training in certain areas to help make a better experience for all of our guests. I would like to address a couple of your concerns that you had during your stay. Regarding the breakfast options, we recently updated our Express Start breakfast bar. The addition includes a whole variety of healthy options including Oatmeal, yogurt, fresh fruit, etc.. We also started buying a different brand of eggs that we have been getting alot of good feedback from. I do apologize about the A/C and can assure you that this has been brought to the attention of our maintenance supervisor and has since been corrected. Also, there are several primary differences from a Holiday Inn Express and a Holiday Inn. We are a select service hotel that does not provide and restaurant/bar on property as do the full service Holiday Inns. Our front desks staff is very familiar with the Lakeway area and would be more than happy to direct you to one of several local restaurants or bars. Again, I do apologize for the concerns you had during your stay and I do truly hope that you will choose us again in your future travels. Thanks, Cory Armer General Manager
The hotel is nice - but the bed was like sleeping on concrete. Very uncomfortable. Will not stay there again.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Lakeway Hi, Thanks for your feedback. I apologize about the firmness of the mattresses at our hotel. Based on the comments I have received regarding our beds, we have purchased super plush mattress toppers to put on all of our beds. They are currently on back order and we anticipate delivery and installation no later than the middle of April 2014. However, in the meantime, we do have a limited stock of mattress toppers that are available through our front desk to have put in your room at our request. Again, I do apologize about the firmness of the mattresses and rest assured that we are rectifying the problem. I truly hope to see you again in your travels. Thanks, Cory Armer General Manager
"Nice room but HORRIBLE workout room!!!"
see above---good room, BAD workout area---BAD breakfastGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Lakeway Hi, Thank you for your comments. This valuable feedback allows me to focus on areas where we need improvement. I would like to inform you that due to our guests feedback, we are making improvements in several areas including our Express Start Breakfast. We recently updated our entire breakfast bar to accommodate the new IHG standards which include a complete health food station, new eggs from our provider, and other new products. We also are replacing the exercise bike that went out of order 10 days ago. I am glad that you were able to enjoy your room during your visit. I truly hope to see you again in your travels so we can show you the improvements we have made. Thanks, Cory Armer General Manager
Overall great stay, staff was excellent. The continental breakfast could use a major improvement in taste and variety. Other than that great stay.Genuine Expedia guest review
The hotel was very nice. My only complaint is that the mattress was like sleeping on a slab of concrete.Genuine Hotels.com guest review
"Nice hotel in the Texas Hill Country."
A much needed break. Sitting in the hot tub on a cold day drinking wine with my sister is just what we needed.Genuine Expedia guest review
Nice place! Friendly service & courteous staff. I would definitely stay here again!Genuine Hotels.com guest review
"Nice hotel overall"
Hotel experience was overall good. Nice hotel just nothing fancy. Nothing wrong with the room but also nothing special.Genuine Expedia guest review
"Great simple accommodations"
The overall hotel is very nice and new. the beds are a bit hard, but they are manageable. My only complaints is the lack of a hotel safe. There are not any in the rooms and the only one available is at the hotel lobby desk and it could probably only store a watch (forget any personal electronics). Food in the AM was consistent and decent.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )