Loved how clean everything was.Genuine Hotels.com guest review
Hotel was clean, and great service. About 30mins away from Austin but great location from Lake Travis.Genuine Hotels.com guest review
Nearly everything about our stay was perfect and ten times better than Omni Barton Creek and Southlake (stayed last week). Not to mention our room was spotless! It was a huge disappointment that there was hardly any gluten free food on the breakfast buffet (yogurt and two pieces of fruit) and not enough tables. My husband along with, three other people […] had to eat breakfast on the couch in the lobby, because two huge groups of people moved the tables together, but left the chairs out. The frustrating part was that there was maybe 3-5 people eating at the tables filled with 25-30 people. Read moreGenuine Hotels.com guest review
"Comfortable and clean"
The beds were very comfortable and the room was nice and clean. Staff was friendly and efficient. Breakfast was yummy!Genuine Hotels.com guest review
HI Express was ok for the cost. They offer free hot breakfast, but the eggs were dried out and bacon was laying in grease in the serving pan. Food just didn't look very appetizing. I guess you get what you pay for. We stayed in a room with two queen sized beds. One of them is about 1 foot from the AC unit, so unless you like air flow while you sleep, […] you won't like that. Also, the beds are covered with vinyl backed mattress covers. Even with the "airish" room, I got sweaty on one side; cool on the other, and didn't sleep well. Read moreGenuine Hotels.com guest review
Will stay again...Genuine Hotels.com guest review
We were very happy until 2nd night, late check in were very noisy (7 rooms) almost all night until frint desk finaly decided to move themGenuine Hotels.com guest review
greatGenuine Hotels.com guest review
Staff was warm and welcoming. Place was super fresh and new. Food was plentiful and good in the mornings. Lakeway is a wonderful location for families to visit as well as business trips, as the location was right off a main road.Genuine Hotels.com guest review
"Nice, Very Nice"
Great location in Lakeway, Texas. Excellent accommodations! Friendly staff. Had a boutique hotel feel. Highly recommend.Genuine Hotels.com guest review
"Memorial weekend vacation"
Very nice, clean rooms and personal very friendly. The only problem was to find a spot for breakfast time... to crowded. Overall very nice place, will be back soon.Genuine Hotels.com guest review
Hotel and room were clean, bed was comfy, staff was friendly...definitely recommend if you need to stay in the Lakeway area.Genuine Hotels.com guest review
Hotel was nice and clean. King bed was real comfy, breakfast was good and plenty of choices to choose from. Downside was that it wasn't easy to see street by hotel, was small street sign and kept passing couple of times. Great hotel for price and would definetly stay here againGenuine Hotels.com guest review
"Very clean. Easy parking and egress."
Great service. 3 levels Great breakfast line. Close in parking.Genuine Expedia guest review
"Clean and Comfy"
The hotel was a little further than I thought from my conference space and because of the weather I didn't want to go looking for somewhere to eat. Ordered in pizza and just relaxed and enjoyed a quiet evening. The room was immaculate and the bed was very comfortable.Genuine Hotels.com guest review
"No surprises. All good."
Clean, comfortable, pleasant staff, and good selection for breakfast. Very convienant location.Genuine Expedia guest review
Great brand new hotel. Staff was amazing friendly, and the rooms were modern and super cozy. A good ten minute drive from Bee Cave but great value for the hotel. Only downside is there are no places to eat, bring something back to the hotel with you if staying here...Genuine Hotels.com guest review
I found the bed to be very hard but it could be that I use a sleep number bed at home. The Shower door was odd to me as well. I like to be able to turn the water on while I'm standing outside the shower to avoid being burned. Can't do this the way the shower door is placed in the room I was in.Genuine Hotels.com guest review
The hotel was as expected except our room had a disagreeable odor, like dirty laundry. I think it was the rug, maybe?Genuine Hotels.com guest review
"Nice Hotel Close to Lake Travis"
Hotel is very easy to find. The staff were very friendly, breakfast was good and very clean.Genuine Expedia guest review
"Great location in Lake Travis"
Everything was within a short distance and was so convenient! The staff were incredibly helpful. The complimentary breakfast was not to great, it was the only disappointing thing about our stay.Genuine Hotels.com guest review
"New, with some fixable defects"
Convenient, easy in and out. Reasonable room rate. Competent staff. New facility. Bathroom sink stopper not working. Very noisy Air conditioning window unit on and off frequently, creates uncomfortable draft. Breakfast bar unappetizing. No restaurant/bar.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Lakeway Hi, I truly value our guests feedback. This allows me to focus training in certain areas to help make a better experience for all of our guests. I would like to address a couple of your concerns that you had during your stay. Regarding the breakfast options, we recently updated our Express Start breakfast bar. The addition includes a whole variety of healthy options including Oatmeal, yogurt, fresh fruit, etc.. We also started buying a different brand of eggs that we have been getting alot of good feedback from. I do apologize about the A/C and can assure you that this has been brought to the attention of our maintenance supervisor and has since been corrected. Also, there are several primary differences from a Holiday Inn Express and a Holiday Inn. We are a select service hotel that does not provide and restaurant/bar on property as do the full service Holiday Inns. Our front desks staff is very familiar with the Lakeway area and would be more than happy to direct you to one of several local restaurants or bars. Again, I do apologize for the concerns you had during your stay and I do truly hope that you will choose us again in your future travels. Thanks, Cory Armer General Manager
The hotel is nice - but the bed was like sleeping on concrete. Very uncomfortable. Will not stay there again.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Lakeway Hi, Thanks for your feedback. I apologize about the firmness of the mattresses at our hotel. Based on the comments I have received regarding our beds, we have purchased super plush mattress toppers to put on all of our beds. They are currently on back order and we anticipate delivery and installation no later than the middle of April 2014. However, in the meantime, we do have a limited stock of mattress toppers that are available through our front desk to have put in your room at our request. Again, I do apologize about the firmness of the mattresses and rest assured that we are rectifying the problem. I truly hope to see you again in your travels. Thanks, Cory Armer General Manager
"Nice room but HORRIBLE workout room!!!"
see above---good room, BAD workout area---BAD breakfastGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Lakeway Hi, Thank you for your comments. This valuable feedback allows me to focus on areas where we need improvement. I would like to inform you that due to our guests feedback, we are making improvements in several areas including our Express Start Breakfast. We recently updated our entire breakfast bar to accommodate the new IHG standards which include a complete health food station, new eggs from our provider, and other new products. We also are replacing the exercise bike that went out of order 10 days ago. I am glad that you were able to enjoy your room during your visit. I truly hope to see you again in your travels so we can show you the improvements we have made. Thanks, Cory Armer General Manager
Overall great stay, staff was excellent. The continental breakfast could use a major improvement in taste and variety. Other than that great stay.Genuine Expedia guest review
The hotel was very nice. My only complaint is that the mattress was like sleeping on a slab of concrete.Genuine Hotels.com guest review
"Nice hotel in the Texas Hill Country."
A much needed break. Sitting in the hot tub on a cold day drinking wine with my sister is just what we needed.Genuine Expedia guest review
Nice place! Friendly service & courteous staff. I would definitely stay here again!Genuine Hotels.com guest review
"Nice hotel overall"
Hotel experience was overall good. Nice hotel just nothing fancy. Nothing wrong with the room but also nothing special.Genuine Expedia guest review
"Great simple accommodations"
The overall hotel is very nice and new. the beds are a bit hard, but they are manageable. My only complaints is the lack of a hotel safe. There are not any in the rooms and the only one available is at the hotel lobby desk and it could probably only store a watch (forget any personal electronics). Food in the AM was consistent and decent.Genuine Hotels.com guest review
"Far from my event but good stay"
I thought it was good. The people in the front were amazing and tried their best to let us know where to go and meet all of our needs.Genuine Hotels.com guest review
I made my reservation at the very last minute (due to a trip cancellation) and wasn't sure what I'd find in Lakeway - but Nathaniel and the rest of the staff at the Holiday Inn made my stay comfortable and relaxing. The room was immaculate, the breakfast selections impressive - I am so glad that I chose this property for my "emergency" stay in Lake […] Travis! Read moreGenuine Expedia guest review
Very noisy you could hear every thing in the lobby all night played musicGenuine Hotels.com guest review
Perfect stay:) I would stay again. Friendly staff and clean rooms.Genuine Expedia guest review
"Nice, new place, but......"
Nice, shiny, new place. Young staff. Good breakfast, however, it would be better if they had some healthy alternatives (e.g., fresh fruit, yoghurt). When I arrive for my 3 day stay, 1 of the 2 computers in the "Business Center" was not working; neither was the single printer. I reported it to the front desk, but I don't think that it registered. Neither […] the computer nor printer were working when I left. The staff is pleasant, but management seems to be absent. Read moreGenuine Expedia guest review
"Clean and refreshing environment"
I loved this hotel. It was very clean and new feeling. The bed was firm, just the way I liked it and our room was easy to get to from the lobby.Genuine Expedia guest review
Please make sure about the internet connection. I told the receptionists for the internet connection for 3 days; however I never got that resolved. I did not understand why the internet did not work in my hotel room. Also, the breakfast menu needs to be improved I think. Thanks.Genuine Hotels.com guest review
Great location !!! Would stay againGenuine Hotels.com guest review
The hotel is beautiful and very new. The staff was attentive and very helpful. Breakfast included scrambled eggs, bacon, biscuits, gravy and make yourself pancakes. The room was spacious, quiet and very comfortable.Genuine Hotels.com guest review
"Very cozy and clean."
The only complaint is there was no coffee cups I'my room.Genuine Expedia guest review
"Nice hotel but understaffed at the desk"
The hotel itself was very nice and clean, not far from Lake Travis. The breakfast was well-stocked with a good variety of choices, all self-serve. My biggest issue was the front desk. The staff were perfectly friendly and helpful, but it was a wait for someone to show up at the desk every time. Mostly it was empty.Genuine Hotels.com guest review
Nice friendly hotel... Beds were hard and not as comfortable as expected. Everything else met expectationGenuine Hotels.com guest review
The desk clerk that checked us in seemed very nice. He said he needed my card for incidentals, but when I returned home I found out that he had charged my card for the total room cost PLUS incidentals. I had already paid for my room through Expedia. It took several days to get my money back.Genuine Expedia guest review
"Best non-resort hotel in southwest Austin."
We booked this over the Christmas holiday and will plan to stay there again next year if not before.Genuine Expedia guest review
Wonderful stayGenuine Hotels.com guest review
Loved the bathroom! I will stay here again when the time allows. The window gave a beautiful view of the sunset on the hills.Genuine Hotels.com guest review
"Close to shopping and restaurants"
The stay was great! The hotel was great! My stay was over the Thanksgiving Holidays so this day should be treated like a weekend. Example : Breakfast was over at 9:00 a.m. As guests were coming down for breakfast the person in charge of the breakfast prep was disposing of the food in front of the guest while they were trying to get a muffin/bagel etc.. […] The guest could not get coffee or juice. This policy needs to change as this could be a deal killer for guests as there were many unhappy people looking for coffee. As a bonus I would suggest a coffee bar for guest in the morning. The Hotel was great, The breakfast service was not Read moreGenuine Hotels.com guest review
We stayed at the Holiday Inn Express for one night it is a beautiful hotel the staff are very nice. Breakfast in the morning is your typical hotel continental breakfast. We spent the $9.00 extra and got a king suite well worth it. the only problem with the hotel is its location, it sits off the road and is not very well lit up and hard to find at n […] ight. Read moreGenuine Expedia guest review
Sign could be so visible from 620. Cory and Cody were very accommodatingGenuine Hotels.com guest review
"Nice, comfy hotel near Steiner Ranch"
Front desk was friendly, room had some nice details that made it a lovely place to stay on a business trip. Breakfast was a little light on choices, but very serviceable (bonus points for those nifty pancake conveyor belt machines). All in all, a nice place if you're in the area.Genuine Expedia guest review
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