Easy access to Lakeway and Dripping Springs area.Genuine Expedia guest review
"Good hotel, not worth $180 a night though..."
Overall good place to stay, room was clean, staff was nice. Seemed unprepared to breakfast. My wife and I had to wait for staff to prepare items for the breakfast bar after numerous times from running out of food. Coffee was empty several times, various other breakfast items in short supply or out.Genuine Expedia guest review
"pretty, some disappointments"
rooms were nice but for the supposed original price of well over $200, you would think it was a suite with standard amenities as most equal or lower prices hotels. Location was nice, but no view that I could tell from any room. No refrigerator or microwave.. hair dryer was loose and thrown under the basin. And one of the blankets had a big hole you […] could fit a fist through in it. Most frustrating.. the door handle/ lock took a lot of work to open..I myself, never could get it to work. Then the breakfast stopped at 9:00 and before it was over, there was nothing but a few biscuits and sausage... with several other unhappy guests who had come down as well. Cinnamon rolls were still there, but covered with a warming note, but not available. Good part, the lobby was pretty and the desk clerk was nice. Read moreGenuine Hotels.com guest review
"Nice to us, but rude to my nephew."
Hotel and staff were gracious when I checked in, but late that night my nephew from out of town decided to stay in Austin for the night. We were all at a family wedding in Austin. He called Holiday Inn, reservations, "secured" a room and even received a reservation number. When he arrived at the hotel, the desk clerk told him that even "if" he had a […] real reservation, there was no room available for him. To make matters worse she was rude to him, questioning his truthfulness about his having a reservation, UNTIL HE SHOWED HER THE ACTUAL RES. number, which WAS on her computer. Regardless he still he did not have a room. Nice hotel, not so nice night desk clerk. Read moreGenuine Expedia guest review
"Going "green" isn't always the best"
Upon arrival, we were given a key to a room that was already occupied. After that gaff, we were taken to another room that was HOT...82 degrees. The manager felt it necessary to explain how the thermostat and light switches were to be used b/c the hotel was "green" and the switches were difficult for people to understand. He forgot to mention that you […] have to keep the shower between Hot and Cold to get hot water. If you move the shower handle to Hot...the water is cold. Another "green" "perk??" Breakfast doesn't start until 7....we had much earlier starts than 7 a.m. We will not choose to stay here again. Read moreGenuine Hotels.com guest review
Great family spot near Lake Travis. Our only issue was that they could not keep up with the breakfast demand and on Sunday, we didnt get breakfast...ran out of cereal, milk, eggs...you name it, we waited and more cereal came but that's it...and there still was at least an hour to be had of breakfast...the signature express breakfast is one of the main […] reasons why we chose the Holiday Inn Express...quick and easy breakfast is important with a 2 & 4 yr old. Other than that hotel was clean, almost brand new...staff was frient. Read moreGenuine Hotels.com guest review
"New hotel should be better"
His was my second visit and the first visit for two mornings I was unable to getter than a warm shower. This last stay the first morning it was just warm again but the last day I finally had a hot one. Sadly however after getting in late I found a nasty cup with a sponge and cleaning detergent left in the bathroom. No new coffee, towels or wash clothes I'm […] really not tht picky but these were really sloppy things that turned me off. Read moreGenuine Expedia guest review
It was the worst hotel stay ever. I chose this over the Hampton Inn and it was a bad mistake. The main reason this Hotel is in the shape it is in, is the lazy manager. First thing that happened was the big black hair we found in our bed as soon as we walked in the room. So we asked to be moved and they let us. Next was the comforter with a big stain […] . then we watch for 2 hours the pool area and 3 men were drinking about 2 cases worth and the manager said that it was ok to drink at the pool. However there were families with kids that would not let the swim because of the 3 shady looking men drinking cases of beer. This hotel is sinking fast due to the manager. Will never stay there again. BEWARE... Read moreGenuine Hotels.com guest review
"Terrible hotel service and noisy"
We usually stay in the Hampton Inn but though will give Holiday Inn a try this time, especially they had a special rate last weekend. Well, BIG MISTAKE! The hotel room is noisy. Our room was on top floor, yet I can hear the neighbor next door TV and people talking from the pool side. It was 4:45pm when I went to fronts desk and see if we could have […] a different room. When I got to the front desk, 2 staffs were busy talking to 2 ladies who soliciting with their products, completely ignored me. I had to wait til they finished chatting in order to talk to front desk staff. I asked if we could change a different room, I was told that their housekeepers were gone for the day they could not accommodate my request. Are you kidding me? It was 4:45pm and no housekeepers in the house?? What kind of hotel business this hotel is running? We will never go back! Read moreGenuine Hotels.com guest review
Staff was great. Room was very clean. We really enjoyed our stay!Genuine Expedia guest review
I loved the hotel and the pool everything was great. The only problem I had with the hotel was that the beds were very uncomfortable I felt like I was sleeping on a rock hard mattress.Genuine Hotels.com guest review
I will always recommend this hotel to family and friends who will be going to Austin. The staff was nice, the hotel was clean, the pool was fun.Genuine Hotels.com guest review
"Very clean modern hotel! Great staff too!"
First time ever staying at a Holiday Inn. This was equivalent to Marriott and Hilton Hotels, however, the hotel and guestrooms were very clean with modern furnishings and décor. Beds were comfortable and new too! Excellent deal for the Austin, Texas area.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Lakeway Hi Linda, I am thrilled that we could make your first experience with the Holiday Inn Express & Suites in Lakeway very enjoyable. I take personal pride in training our staff to offer world class service to all of our guests and am very excited to see our efforts are well received. Thank you for your feedback and I truly hope to see you again in your travels!!
Overall a nice hotel...good breakfast and nice room. Cons were the doorlock to our room never functioned properly and the shower curtain was missing upon our arrival. It was replaced almost immediately after we reported it to the front desk. The hotel was very accommodating in our request for a late checkout as well. We would stay here again.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Lakeway Thank you for your excellent feedback of our hotel. I am very excited to see that you enjoyed your stay with us. I want to apologize for the door lock issue that you had, but without this valuable feedback, we would otherwise not be able to correct these issues in a timely manner. Thank you for your wonderful comment and I hope to see you again when you travel to the Lakeway area. Have a fantastic day!!!
Hotel was good. Had to ask to restock coffee in room. Beds were like sleeping on a rock. Worked for our one nights stay.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Lakeway Thank you for for feedback. Rest assured that I take all of our guest comments very seriously and use the information to better fine tune our operations. For example, although we use Simmons 360 Beauty Rest mattresses, some of our guests find them a bit firm. Based on the feedback I receive, we can make the determination on which mattress toppers we can purchase for the hotel to make the beds more comfortable for all. Again, thank you for your comments and we truly hope to see you again in your travels!!!
The staff was exceptionally polite and professional. The hotel was very clean; sparkled in all the right places. Good, satifsfying breakfast; not just continental fare.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Lakeway We work very hard here to make sure all of our guests leave our hotel with a great travel memory. It is our mission to make sure everyone that stays here doesn't just have "a hotel experience", but rather something they can remember forever. Our staff is very proud of the level service we offer and nothing is more pleasing than to find out our efforts are noticed by our wonderful guests. We hope to see you again soon!!!
"Very good Hotel"
We enjoyed the staying at this hotel, clean and it is new. Kids loved the pool, small but, nice one. I didn't go all the way to 5 stars because there is always a room for improvements, but it could be rated 5. I recommended.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Lakeway Hi Alex, We are so glad you enjoyed your experience at our hotel. It is my personal mission to make sure all of our guests are offered world class service at a world class hotel. Thanks for your wonderful comment and we truly look forward to seeing you again in your travels!!!
I am impressed with this hotel. It has a great work out room, pool, hot tub, breakfast was good, although I needed to use the microwave to make it piping hot.Genuine Expedia guest review
My family has to come down to Austin once a month, and this has been our primary choice in hotels. The staff is always super courteous and friendly, they work well in meeting our needs and desires, and always have a friendly tone. The rooms have always been really clean and this time was a o different; clean, comfortable, and cold ac! I highly recommend […] this hotel! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Lakeway I am always thrilled to see when one of our guests have enjoyed their stay. We work very hard to offer our guests world class service and amenities. Nothing is more pleasing to see that our efforts don't go unnoticed. Thank you for your wonderful feedback and we truly hope to see you again in your travels!!!
"falling quality of service"
The hotel wasn't as clean as the previous visit a couple of months ago. No washcloths, non one available to bring me a washcloth (all were being cleaned and weren't dry as of 6 PM in the evening. The breakfast food was not replenished. There were no eggs, lack of service noted on replenishing the food as it was eaten. I wont be staying there on my next […] trip to Austin. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Lakeway I want to first apologize for the issues you experienced at our hotel. Unfortunately it seems we missed the mark this time. Rest assured that I take valuable feedback such as this very seriously and use these comments as a training tool for our entire staff. We will work hard to correct these issues to ensure items such as this never occur again. Again, thanks for your feedback and we truly hope you give us another chance to prove to you that we can offer you the world class hotel experience you deserve. Thank you and have a fantastic day!!!
"Nice, modern hotel in the hill country"
Nice, modern hotel in the hill country near all Lake Travis hotspots. Very accommodating group. They even allowed us a very late checkout due to our flight departure time.Genuine Hotels.com guest review
Room floors were dirty and had evidence of previous guests. Front desk- no one to greet us and took awhile to get help to check in. Ran out of food in the morning on multiple items. Replenishments came- just slow.Genuine Hotels.com guest review
"Help I'm stuck and my key doesn't work!"
Everything was great except the door lock system. IT SUCKS! It took numerous attempts to unlock the door every time we left. Great place otherwise.Genuine Hotels.com guest review
nice place quiet.Genuine Hotels.com guest review
"Close to Lake Travis"
I think it was a really nice hotel. Very modern & clean. We only stayed one night because we wanted to be closer to downtown Austin the 2nd night of our stay.Genuine Expedia guest review
we would stay there again nice new placeGenuine Hotels.com guest review
"Good for the family, not great"
We chose this hotel due to its proximity to a venue in the area where a family wedding was being held. The exterior, lobby, & swimming pool where all 1st class. My 3 biggest gripes were these: 1. Both queen beds in our room where rock hard. I like a firm bed, but these went way beyond firm, to the point where I was waking up with aches & pains. 2. […] The hotel looked relatively new, but the tile in my bathroom was coming up. It wasn't just loose; the floor moved underneath my feet when walking to the shower or toilet, or brushing my teeth. I alerted the front desk to this, but this issue was not resolved during my 2-day stay. I can only imagine the water that has now seeped down thru base flooring layers. 3. The food for breakfast was overall very good, but there was no fruit - no apples, no bananas, no oranges, etc. 90% of the food offered was in the carb family - bagels, english muffins, dry cereal, cinnamon rolls, biscuits. A few selections of fruit would've been a nice balance to the carbs. Read moreGenuine Expedia guest review
"horrible place to stay and way overpriced"
cheapest and smallest soap and shampoo in the country. probably at fourth world level. the "breakfast room" belongs in a poor county jail. at a $140 dollars a night is highway robbery. real price is maybe $45. WILL NEVER STAY IN A DUMP LIKE THIS AGAIN. ps> TOILET PAPER and so call coffee (in room) was also dreadfu.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Lakeway First, I want to thank you for the review of the hotel. However, I truly believe this review was meant for another hotel. The bathing amenities offered in all of our guest rooms are from Bath and Body works. We truly value our guests and want to offer the highest quality of soaps and shampoos. Our breakfast room is a grand open concept area that is modern and very welcoming. We intentionally designed this space to be inviting and comfortable for our guests. The pictures of our breakfast room as well as other areas of the property can be clearly seen on this site as well as many others. The in room coffee as well as the coffee offered for breakfast is Royal Cup, which is served at most IHG properties and is of high quality. Again, I thank you for the review and we truly hope to see you again in your travels!!! Have a great day!!
"Great central location in Lakeway"
We had a large and at some times very rowdy wedding party staying at this hotel and I just wanted to say that they did a great job of accommodating all of us! Breakfast was pretty good, pool was great, and the staff was very helpful and friendly!Genuine Hotels.com guest review
"Newly constructed hotel in an area lacking rooms"
We had to book last minute and with UT graduation, a car race and some other event the price of the room was far too much but we had no choice. The hotel was pretty much new when we stayed there so everything was spotless. The morning breakfast was lacking as they weren't ready for the crush of people in the morning but I'm sure they will work it out. […] Surface parking, well-lit, easy in, easy out. No complaints other than the price as mentioned earlier. Read moreGenuine Expedia guest review
"Close to One World Theatre"
Nice new facility, beautiful pool area, typical holiday inn breakfast, but not bad.Genuine Expedia guest review
"Clean and comfortable"
We had a great stay here. Staff was friendly and helpful, rooms were clean and comfortable. The breakfast was great and dining area was very nice.Genuine Expedia guest review
"Nice one-night stay, though noise can be a problem"
Overall, a very nice experience. The staff were attentive, and eager to please. All areas of the hotel were clean, in excellent repair, and very modern styling. The room was large, nicely furnished, and the bed very comfortable. The room had two large flat panel tv's; one by the bed, and another by the seating area. The bathroom was well stocked with […] towels, and the usual soap/shampoo/etc. The breakfast area was large enough to accomodate the usual weekend morning crowd, and the offerings were pretty good. Lots of choices of hot and cold items, breads and rolls, juices, coffee, etc, etc. . The only negative I have is that the rooms don't appear to have any soundproofing to them. We were on the 2nd floor, over the entrance, and could hear people coming and going throughout the night. We could also hear all conversations taking place in the lobby, the people above us walking across the floor, people talking in the hallways, the water running in someones bathroom; etc. Fortunately we were both able to sleep through most of the night...but woke earlier than expected because of the sounds from the breakfast area. I might recommend this hotel to a friend...but would suggest they request a room away from the lobby/breakfast area. Read moreGenuine Expedia guest review
The hotel was ok. The decor was nice but everything was not up to par. The shower leaked a lot of water onto the floor and made a huge mess. Also I am pretty sure the elevator had never been vacuumed since the place had opened. The bed was incredibly hard as well. It was a good location for us to stay, but overall not a great place.Genuine Hotels.com guest review
great location ,close to everything auetin,airport,lakeway. my stay was greatGenuine Hotels.com guest review
The hotel is very new and therefore exceptionally clean and in excellent condition. The staff was very friendly and helpful. Breakfast looked quite good with diverse offerings, although we didn't get a chance to try it. The free wireless worked flawlessly. Location is very convenient to Lakeway and to the northwest Austin area. Overall a very nice stay […] at a reasonable price. Read moreGenuine Expedia guest review
It was a great stay @ Hoilday Inn Express Hotel & Suites Lakeway... Front desk Ken was very helpful for lunch around the area.. Room comfy but pull out couch had a few chips or something like that when pulled out and when I checked under bed to make sure we didn't leave stuff there were papers & little junk I was in room 315...Our highlite of the the […] stay was we ran into Rick Springfield in the elevator (Jessies Girl) & on General Hospital (soap Dr. Noah Drake) What a thrill for us 40 & 50 yr ole ladies.... We r the soap opera generation... Thks Again... :-) Read moreGenuine Hotels.com guest review
The best thing about this hotel was the fact that it was new. The cable kept messing up the entire weekend and I told the guy at the front desk. He said he'd look at it and call my room but that never happened. Internet was too, never worked well and when it did was super slow. Not all rooms have microwaves/fridges so beware because the photos are misleading […] For the price I paid it would of been worth it to my more for a better hotel. Read moreGenuine Expedia guest review
"Clean, modern and nice"
The staff are very helpful and friendly here. The free breakfast is very good. The only problem I had was the beds are extremely hard. However, the man at the desk told me the owner would be getting mattress toppers for the beds.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Lakeway We are always thrilled when we get positive reviews of our hotel. This allows me to share your experience with our staff and let them know the wonderful job they are doing. We are excited that you enjoyed your stay and we hope to see you again soon. Thanks for allowing us to serve you during your stay!!!
"Not worth the $$"
Cleaning service didn't touch the room during the stay for the normal bed making & fresh towels. Had to call front desk to request towels. Makes me wonder what else they totally skip cleaning.... Also the room key card never worked. Had to visit the front desk each time we needed to access the room to have them reset it. Would not stay here again or […] recommend. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Lakeway First, I would like to thank you for your review of our hotel. Our goal is to offer each of our guests world class service when they visit our property. I would like to apologize about the issues that occurred during your stay. We use all our our guests feedback to better fine tune our operations and I can assure you that your voice is heard. I have contacted the company that installed our locks and they have sent a tech out to address they issue with the keys deactivating. Rest assured that anytime something is brought to our attention, we will do everything in our power to have it resolved as soon as possible. I would also like to apologize for missing the mark on not having your room touched up. I have addressed this with our housekeeping supervisor and can assure you that training is in place to make sure something like this never happens again. All we can ask is that you give us another shot so we can prove to you that we are a world class Holiday Inn Express & Suites and that we value all of our guests. We truly hope to see you again in your travels!!!
We were satisfied with hotel.Genuine Hotels.com guest review
"Close to the event we were attending"
Hotel is new, but bed linens looked old and worn out specially the pillows. The pillow cases were all wrinkled. Hotel needs maintenance.Genuine Hotels.com guest review
Great location!Genuine Hotels.com guest review
Hotel was very clean and staff was extremely friendly. Great location with nice ammenitiesGenuine Expedia guest review
only OK because i left some hanging clothes at the hotel. i called the hotel and they said they would look around and call back but they did not.Genuine Expedia guest review
New hotel on the edge of Lakeway. The room was nice with very firm bed (not the most comfortable). Our room was on the second floor by the lobby so we heard the front desk phones ring in the middle of the night. Nice shower. Overall, good stay.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Lakeway Thank you for your review of our hotel. We are thrilled that you enjoyed your stay. I would like to apologize for the concerns you had during your stay. We use our guests feedback to ensure that our hotel and our staff performs at a world class level. Since your stay and thanks to your feedback, we have taken steps to correct the issues you had. For example, we have since ordered "Heavenly Mattress toppers to offer our guests a more comfortable nights sleep. We have also taken steps to silence our front desk phones as well as installed door sweeps in all guest rooms to eliminate any noise that might come from our phone systems. Again, thank you for your review and we look forward to seeing you again in your travels!!!!
"Nice, new hotel!!! A+++++++"
Everything was perfect! Nice, new hotel...no complaints!Genuine Expedia guest review
It was relaxingGenuine Hotels.com guest review
Everything was fine until I got home and checked my debit card transactions and found out this hotel double billed me even though the room was paid through Hotel.Com.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Lakeway First, I would like to thank you for your review of our property. We use all of our guests feedback to better fine tune our operations. I would like to address your billing concerns. You spoke with the Front desk manager on the phone and he was able to resolve the issue for you. I want to apologize for the misunderstanding, however, as I heard the conversation, the front desk manager stated it would take 3 to 5 business days based on your bank. Any billing issues are resolved immediately on our end and unfortunately it sometimes takes the banks a few days, however, in most instances, they do have it resolved earlier than that. Again, I apologize for any miss communication and I truly hope to see you again in your travels.
"Charged my Debit Card without telling me what it w"
Except for the surprised debit charge on my account, the stay was very enjoyable. The front desk is checking into this charge for me at this time and I will update this review after i hear from them what this charge is forGenuine Hotels.com guest review
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