Enjoyed the hotel. Service was some of the best I have experienced. Staff was friendly and responsive.Genuine Hotels.com guest review
The Hilton Puerto Vallarta is a nice smaller hotel in a convenient location; close to the PVR airport and close to downtown Puerto Vallarta. The rooms were very nice and the beds were comfortable. The pool area was nice and the beach was ok. I thought the wait staff (bartenders, servers) provided excellent service and were very friendly. The concierge […] staff were very helpful and friendly. The front desk staff were a bit rude though and did not provide the best customer service. One day my son and I put 3 beach towels on 3 lounge chairs by the pool and then went to eat. When we came back a while later, some people were in our chairs. We told them we had reserved the chairs but they refused to move. We had to go back to the front desk to get more towel cards and the desk staff scolded me and said that I should be more careful. He said the next time they would charge us $30 per card. I said maybe people should be more honest. He just sneered at me. I thought that was pretty rude. The food at this property was just ok. I have had much better in other all inclusive resorts. The French restaurant was the best, must make reservation in advance. The variety of food overall was not the best but the wine was good, some all inclusive resorts don't have the best wine. Read moreGenuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
We just recently stayed at the Hilton for 6 days, and had a wonderful time. The location is great, hotel is really clean, beautiful pool, and the service is great. Food is just ok, but my expectations are not high for an all inclusive hotel. I would definitely recommend this hotel.Genuine Expedia guest review
"Enjoyed my Hilton Puerto Vallarta vacation"
Great resort, great food, great location right on the beach. Close to everything.Genuine Expedia guest review
Upon entering our room we noticed the fridge was empty, there were no towels in our room, and throughout our stay we had to ask for towels, soap, and bottles of water as the staff did not stock our room. The food was not very good, and they buffet is small and the restaurants were ok. For the price of this resort you can stay at the Riu Palace for the […] same price and they treat you like royalty. They wanted to charge us for a local call, where other resorts do not charge for local calls. They never changed our sheets over the 9 days they would just remake the bed, gross. I would never stay here again. Read moreGenuine Expedia guest review
"Hotel close to downtown"
After visiting Puerto Vallarta a couple of dozen times, this hotel was the most disappointing experience we've incurred. After traveling for 10 hours, we arrived at the hotel only to hear the room was ready but needed inspecting. Over TWO hours later, we were given a key, only to find the room that was supposed to be a partial ocean view, was over looking […] a parking lot. The rooms did not even have a towel rack. No washcloths (they ran out?!), some lights didn't work, the tv had to be taken off the wall and reset several times to work, the floors were not clean and limited room for clothes. The building was lacking in upkeep, except for the landscaping and pools. Then, there's the food. Many people walked around the buffet without finding anything desirable to eat. They "recycled" food meal after meal throughout the entire week. The French and Bavarian menus were the only ones that provided a decent meal. The servers at the beach were the redeeming factor. Pleasant and willing to please. You have to pay for room service and you cannot cancel or refund you hotel reservation -leaving you stuck with a lousy vacation. Definitely needs new management. Read moreGenuine Expedia guest review
"Location was wonderful, room was not as expected"
Didn't like the fact that the full ocean view deluxe room did not have a private bathroom since I was traveling with my 15 year old grandson and husband. Hard to get towel, washcloths, and hand towels. Food was ok but the restaurants on sight didn't give enough information on how to make or when to make reservations They charge for wifi in the rooms […] and for cabanas and the FREE ( or included in all-inclusive ) wine was terrible so we had to pay extra for decent wine This is a Hilton resort... it should have great house wine!!! and all-inclusive should be that wine , wifi, room service should be included!!! The printers did not work so on line check in for our return flight was not available for us to complete. And the room did have a musty smell ( before the teenager). Read moreGenuine Expedia guest review
"Nice smaller hotel on the beach very nice pool"
Went to the HIlton PV over new years 2014. spent 5 days there. Staff are excellent and friendly and helpful, food is preety good especially for all inclusive. Nice pool and no problem getting seats pool side or on the beach. Great hotel for familiesGenuine Expedia guest review
"Good facilities on the beach and close to town"
Good stayGenuine Expedia guest review
All of the hotel staff, from Michelle and Demis at the front desk to the entire staff at all of the restaurants, were phenomenal! Service was expressed with love & care. At each restaurant, the food was excellent!!! Our stay could not have been better! We will return next year. We miss you all, take care and Happy Holidays!Genuine Expedia guest review
It was great good people everybody was friendly, the food was delicious both at the French restaurant as it was the Mexican the waiters were really nice keep it upûGenuine Expedia guest review
Do not stay at this hotelGenuine Hotels.com guest review
"Hotel staff is excellent"
Hotel staff from the front desk to the waiters at the pool always made you feel welcome. The concierge was very friendly and helpful. The staff makes this hotel! The swimming pool and beach area were nice and well kept. The rooms were very nice and we had a 7th floor room with a fantastic view of the ocean Everything was very clean and modern, however […] there was a very strong musty smell from the rooms as soon as the door was opened. Not sure if this is because of PV humid conditions or what, as this is advertised as a brand new hotel. The food was OK, but not fantastic. The French restaurant and the Mexican restaurant were pretty good. I did not care for the Brazilian restaurant. The Seafire was fine for breakfast and lunch and there also was a beachside area to get snacks. The nachos there were very good. There was no entertainment at night, so if this is something you are looking for, you probably have better choices. Gym equipment was in excellent shape. All in all a good experience Read moreGenuine Expedia guest review
"Nice Hotel potential w/items to improve."
It was a good recommendable experience but lagging behind 4-5 star hotels in Cyprus, Turkey and Spain. Facility problems as indicated below which can be elaborated further, I am a registered Civil Engineer. Location and climate positively great !!! As instructed no sharks but some minor medusa stings to be expected for which guests should be warned […] and instructed. Read moreGenuine Expedia guest review
"Excellent facility, wonderful each front location!"
Great location, beach, downtown nearby, service excellent & food & beverage selection above par! Plenty of activities on beach & around facility.Genuine Expedia guest review
The hotel is very good for a short stay. Very nice beach and pool area , excellent service and good food. The only issue is elevators!!! The building where we stayed had 2 elevators one of the out of service all 4 days (and not even working on it) Only one elevator working and very very slow, everytime we needed to go back to the room took as 15 minutes […] of wait for the elevator! Read moreGenuine Expedia guest review
"Small hotel with less than average food"
We stayed here for 5 nights. It was during low season so not too many guests staying at this hotel. Like many other reviewers, the food is subpar for a name like Hilton. The pool water is very warm which is nice but the beach is horrible. The water was muddy and there were tons of liter along the beach. We didn't even let our kids play on the beach. […] They have 2 main restaurants, French and Mexican. Both are not very good. If you book the French one, and you have kids, they make you dine outside the patio. I was upset at this policy as we ate our dinner in the scorching sun and flies were everywhere. I recommend reserving a late dinner at this place if you have children so it doesn't get so hot while you're dining. We didn't try the Italian buffet but the Brazilian one is not good at all. The meats were overcooked and tasted like cardboard. Overall, this is a very small hotel with 2 small pools. There's not much to do. They don't have nighttime entertainment for adults. So you're basically at the pool all day and eating/drinking. Staff were friendly but I did notice they all expect tips. So bring lots of $1 & $5 bills. We would probably never come back here again. If the food was better, our vacation would have definitely been a lot better. Read moreGenuine Expedia guest review
"Nice hotel with friendly staff."
A few days in the sun with great staff, Staff made sure we were comfortable 24/7Genuine Expedia guest review
"Relaxing hotel by the beach"
We stayed here for 8 days with my family and it was wonderful. Beach front property, beautiful infinity pool. Relaxing music in the background. Attentive staff. Amazing food, Clean an beautiful hotel. What more can you ask for. We tried 4/5 restaurants in the facility and they were all great but are favorite one was le Delice French restaurant. Buffet […] for breakfast lunch and dinner was more than we can ask for. Read moreGenuine Expedia guest review
"Awesome hotel for an unbeatable price!"
This review is about my trip to Hilton Puerto Vallarta in early August 2013. Upon arrival, the hotel staff was very nice, gave us a welcome cocktail and showed us right to our room which was a king ocean view room with two balconies on the seventh floor. The grounds are very well kept, and the beach is literally steps away from the pool area. We stayed […] for 5 days/4 nights, which seemed to be the perfect stay length. The weekend crowd is very diverse with vacationers and locals, but by Sunday the crowd died down and was pretty quiet. Definitely make reservations at the mexican and french restaurants (didn't get a chance to try the italian, but I'm sure it would be just as good). Taxi from the airport to the hotel was 195 pesos (about 20 USD) and the taxi back to the airport was only 80 pesos (about 6 USD). Overall, we had a great vacation, and definitely could not beat the price! Read moreGenuine Expedia guest review
Very disappointed. Beach wasn't nice at all. I wasn't expecting the caribbean but I thought it would nicer than that. There was no atmosphere in the hotel. No shows in the evening. So what do you do after supper. I went to the lobby but there was nothing happening. No music to entertain us. Very boring. The buffet another disappointment. Only one station. […] The selection was very limited. I expected a lot better especially from a Hilton chain and recently renovated. Last yr I went to Varadero and were talking about Cuba, it was a thousand times better in all aspects. Food lots of selection, beach entertainment all day with music playing at night at the lobby we had someone play the piano for us and then we had the shows every evening. Read moreGenuine Expedia guest review
"Nice hotel !"
The experience was amazing, this vacation is the most memorable one.Genuine Expedia guest review
"Nice Hotel with front beach."
1st time in Puerto Vallarta, warm & humid weather in July but kids can stay in the pool until 10 p.m. Had a visit to Downtown, it is safe to walk around. People here are friendly and welcoming to us.Genuine Expedia guest review
"Small, all-inclusive resort on Banderas Bay"
Although a bit small, the resort was nice and the staff was pleasant. There were lots of families with small children staying at the resort while we were there, so if you want to relax and get away from all of the "activity" at the main pool, I'd highly recommend spending time at O'West, the rooftop lounge with an adults only pool and atmosphere. The […] all-inclusive package includes top shelf beverages, which the gentlemen in our party thoroughly enjoyed along with Cuban cigars that you can buy from the beach vendors. By far, my favorite of all the restaurants was La Delice (French cuisine) but La Catrina (Mexican cuisine) came in a close second. Unfortunately, the weather prevented us from being able to dine at Fogo, which is on the beach; and we were extremely disappointed because we were really looking forward to Brazilian cuisine. Be forewarned, the buffet at Sea Fire (no reservation required) is the same EVERY DAY, so if you don't make reservations with the concierge for dinner, by week's end you'll be longing for something more. I'm a bit of a hotel snob, so I must admit that I was a bit apprehensive about what a small hotel in Mexico would really have to offer. I was pleasantly surprised to find a modern resort with nice accommodations that included a fabulous rain shower and comfortable bed. Read moreGenuine Expedia guest review
"Great resort, great service, great pool."
Everything about the resort was beautiful. The employees are extremely friendly and wants to make your trip an experience to remember. The resort is clean and comfortable. The Italian and French restaurants were the very best of all of the places to eat there. The buffets could really stand to be improved, especially breakfast. Other than the food, […] the trip was truly an unforgettable experience. Thank you to all of the folks there that made it great! Read moreGenuine Expedia guest review
"Nice staff bad food"
The room wasn't bad although the walls were thin. The staff was nice but the food was horrible. All the seafood was uncooked and unedible. You have to make totally unnecessary reservations to eat at three restaurants that serve overly decorated small gross dishes, the only okay place to eat was the buffet.Genuine Expedia guest review
"Very nice hotel"
Very nice hotel, we had our own private pool for our room only. The rooms, pool, restaurants, bar, beach,BBQ area was really close to Each other. The rooms are really nice and the staff from the bartenders , waiters and lobby people Were really nice and helpful especially Oscar and Christian at the lobby bar!!Genuine Expedia guest review
"Nice hotel that was close to the beach"
We arrived and were greeted by Diego, we were a party of 10, who was extremely pleasant and very helpful. We were celebrating a milestone birthday and an anniversary and were all upgraded to either a Junior Suite or a full Oceanview. Sara, Raul, Jesus and Diana were the stars of our stay! Sara was our pool side Server who was very attentive, always […] greeted us with a smile and went out of her way to say yes to our request! Raul and Jesus were at Seafire Restaurant, the Buffet, and were excellent as well! The only downer was the limited food choices on the property, we were there 6 days, by day 3 we were seeing the food recycled from dinner to breakfast, lunch to dinner! The French Restaurant, Mexican and Italian Restaurants were very good, service was a little slow but the food was good! Read moreGenuine Expedia guest review
"Vacation 2013 Puerto Vallarta"
Browsing the net looking for a vacation location, chose Puerto Vallarta. A bit apprehensive about the lack of knowledge on Mexico and Vallarta however chose a package, signed up and had a great time. First time for all inclusive and with a family of four it was awesome. The buffet, French, Mexican, Italian and the Brazilian restaurants were all very […] good. The service was excellent. The hotel staff spent all of their time working hard to take care of us and make our stay the best they could. We have recommended the Hotel already and we more than likely will be back within the next year. Read moreGenuine Expedia guest review
It was a nice hotel in the beach. Had a nice rooftop pool and lounge that was very pleasant. Keys to the room stopped working a few times and that was kind if annoying but overall it was a very pleasant stay.Genuine Expedia guest review
"HILTON PUERTO VALLARTA REVIEW"
I traveled to the hotel with some friends. We all enjoyed our stay. The location was great. The beach was great. It also helped that Wal-Mart and the Mall were both right down the street. The food was good but I wish there was a greater variety. The staff was outstanding. They waited on us "hand and foot". There was one particular wait person. Her name […] was Sarah. (I don't recall her last name). She treated us so well. It was if we were the only people there. She took care of our every need. (really nice and sweet person). Read moreGenuine Expedia guest review
"Better than expected"
Great stay, staff was great, hotel was clean and felt very safe.Genuine Expedia guest review
"Good Hotel, but, lacks the rest."
Just spent 5 days at this resort. The facilities are clean, staff is friendly. But, thats where the positives end. It seems they were short of staff. Minimal activites for daily entertainment. When compared to other resorts we have stayed in Mexico and Caribbean with comparable price points, the food items at the buffet are minimal. After 3 days the […] food seems to be the same variety. They ran out of pool towels daily. On two days, pools towels were out by 4pm. More towels were promised, none showed up. Many of the guests were left to walk to their rooms, dripping through the lobby and bar. There is no nightly activity or entertainment as would be expected of an all inclusive type resort. No nightclub or danceclub on the property. Overall, not what I expected of a resort property wearing the Hilton name. Read moreGenuine Expedia guest review
"nice,clean,luxury hotel for couples-family"
really good luxury hotel for families/couples, not good for singles that want to have fun,see/meet young peopleGenuine Expedia guest review
"Great Pool, food and service"
short trip, easy to get to, easy to just relax. Everything was taken care of and it was a great getawayGenuine Expedia guest review
"Nice hotel, but..."
Hilton is a great hotel, however the room air conditioner was a bit whimpy, and there was no air conditioning in the elevators.Genuine Expedia guest review
"New Hilton in Puerto Vallarta"
I do not have good memory of this hotel. First day we arrive we decide to eat of their buffet, the food and the presentation was terrible. The hotel is advertise in the internet has the "New Hilton" actually the hotel as been remodeling. For the size of the hotel the pool is very small, try to get a towel after 5:30 is almost impossible if you have […] kids do not respect to have French fries after 6:00pm.The room are ok however we got washcloth and shower gel on the first day that we arrive, after that we need to ask everyday to get washcloth in the room far has the shower gel we never got it. The all inclusive deal is nothing but a rip off, you better off going to a local restaurant and enjoy their cuisine. Read moreGenuine Expedia guest review
"Overall, a good hotel and experience."
The hotel was nice. We had a good time. The roof top pool was amazing and quiet mid week, though they only had sushi, not the "tapas" as advertised. Bed was comfy and the room was clean. Hotel was very quiet and relaxed, though we went in June which is the off-season. Down side was the beach. Too many venders, some of whom would not take no for an answer. […] Annoying when eating at the beach snack bar/Italian restaurant/Brazilian restaurant and they're standing right at your table. Read moreGenuine Expedia guest review
"Getaway with my friend..."
I'd say the hotel was really too full of families and I wasn't expecting so many screaming children. Drinks were ok, staff was great. Beach was flooded with vendors, but that is to be expected. Rooftop bar could be a little bit more of what it is with more shade and lounge chairs not club like lounge sitting. Hotel location was safe and convenient.Genuine Expedia guest review
"Excellent hotel right by the beach. Great view."
I had an excellent experience. The staff is beyond wonderful. Everyone is very friendly. They make you feel as if you were at your own home. They have 4 different restaurants at night. My favorite 2 were the Mexican and Brazil restaurant. An amazing experience!!!Genuine Expedia guest review
"Clean comfortable, close to beach."
The hotel staff is wonderful, rooms are very comfortable and clean, hotel grounds are very well kept and pool area is wonderful, it needs a few more umbrellas, but otherwise is great. Beach is right there on property. Food is good, the buffet is closed on week nights, and the hotel flyer they give says they have 5 restaurants to choose from for dinner, […] but there is really on 2. They need to clarify this at check in. I would come back and recommend this property to others. The only draw back about beach area is the peddlers. Read moreGenuine Expedia guest review
"my review at Hilton hotel resort review"
niceroom,verey convinience waliking distance from hotel room to beach is very short(about 100 yards),hotel staffs are also nice and very helpfull also professional.Genuine Expedia guest review
"Great Family Resort"
We just returned from our stay at the Hilton 1-9 June. The staff is by far the best of any resort we have stayed at. They go out of their way to make sure your stay is everything they can give you. The only drawback to the room was we would have liked to seen the floors mopped at least every other day. Just walking around after arriving with no shoes […] on left our feet dirty but the room was spacious and we were very comfortable in it. After booking a Partial Ocean View we were quickly upgraded to a Suite with Jacuzzi which was actually a 2 story suite with 2 balconies with a beautiful ocean view, room 408. I recommend you request an upgrade if you plan to stay soon as the resort is fairly slow but it is the rainy season for PV. Rainy doesn't mean rain every day in fact it only rained twice at night but the clouds stay around early in the morning and break around noon for lots of sunshine. The OWest Pool Bar (Adults Only) is amazing and the staff that take care of that pool are wonderful. From Josephina who kept the drinks coming faster than we requested, to Israel who made Sushi as soon as he saw us there. Then there is Felipe who tends the bar and also does his own personal Karaoke to the music being played. At the downstairs pool Eduardo has the Aerobics going everyday for all who want to join in. The pool staff there are awesome as well. As much as we liked the resort it is more family orientated so if you like quiet this might not be your place as we like our quiet to. Read moreGenuine Expedia guest review
"Nice hotel, pretty new with friendly staff"
Nice hotel, well located. Friendly staff, good food. My only but is that the shared facilities are not sufficient if the hotel is full.Genuine Expedia guest review
"Nice hotel on the beach"
The cab fare to the hotel was 190 pesos and leaving was 800 pesosGenuine Expedia guest review
"Problems at first but solved with excellence."
We had a few problems at the very beginning and had to wait a little while but they helped us and they also exceeded our expectations once they did help.Genuine Expedia guest review
"Great Service Great Place Great Value"
Absolutely loved this place ! The service was amazing, everybody did their very best to make sure you had what you needed at any time. The food was great, plenty of options. Make sure to make reservations for the restaurants though. The buffet is no problem. The only downside was that during our visit, there were a lot of families with small children. […] Next time we will chose a better time of the year when it is a more adult only environment. Overall a great value for your money. Will definitely come back to Hilton PV. Can't wait :) Read moreGenuine Expedia guest review
Great hotel! Went in May 2013 which is a low part of the year. Not too busy. Travel agents on site to help book excursions. Waiters/waitresses start serving drinks around the pools by 11AM. O'West is a great rooftop sushi bar/pool for adults only. Josefina runs the show up there and she is great! Room service was good and always available. There are […] 4 (I think) restaurants available for dinner service, just make reservations by 5PM (if you forget, they will still try to accomodate, we never missed a meal). 80 pesos for a cab to/from the airport (less than 8 USD) Supermarket is <5 minute walk from the lobby if you need anything that they don't have on site Avoid the guys from timeshares at the airport, they are vultures looking to promise you cheap tickets to excursions if you come see their resort and listen to their talk (but they may not tell you what the talk is going to be about). Read moreGenuine Expedia guest review
"Great hotel for a family"
Had a great time! Rooms were always clean and comfortable. We had beach view, which was fantastic. The restaurants had great food, especially dinner at Fogo. The whole staff were extremely nice, would get out of their way to accomodate in whatever you needed or asked for. A resort we will certainly go back to next year.Genuine Expedia guest review
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