Staff were amazing:) Food good,but should change menu at least every 2 days. A solid 4star. Ask for Room 740, Worth the few extra dollars.Genuine Hotels.com guest review
"Beautiful resort dirty rooms"
The resort itself was amazing, the pool and staff were perfect. The food bland but not terrible. Now...the rooms. My floor was covered in sand, I figured I could overlook the sand after all I was by the beach. Then my comforter had stains all over it and the other bed had stains on the sheets!!! Then there was small black curly hairs on the cups in […] the bathroom and IN THE TOWELS!! We asked to switch rooms and was told they could not cause they were completely book but would send someone to clean the room. Almost an hour later they came swept the room and changed the sheets. As for the glass, they removed the white paper top and told us they didn't have any other clean glasses! The. Switched the towels. After my shower I wrapped myself in the "clean" towel to find more hair!! It was gross. We just left the room to go to the beach. Upon returning, we open the door to a puddle!!! The ac leaked all over the floor. Another hour waiting in the room and two phone calls, maintaince finally came got in the ceiling and fixed it. Although the staff was apologetic and extremely nice, the rooms were just unexceptable! Also this was a hot spot for family vacation, I did not expect that. Read moreGenuine Expedia guest review
Incredibly attentive staff who are fun and genuine. It didn't feel like corporate policy to be helpful, but rather a great staff. The rooms have a handful of minor problems like - slowly draining sinks - dirty floors when we first arrived - older/stained toilet seats The issues were noticed, but weren't enough to detract from the game time we ha […] d. Read moreGenuine Expedia guest review
"Nice hotel, perfect staff"
I don't know why people like to complain. I just came back from puerto vallarta, and i stayed in Hilton hotel. I love the hotel, the employees are very nice. They will do everything to help you out. I stayed there for 3 nights never had any problem, i asked more towels and shampoos the maid gave me them right away. There is only one minus i can tell […] that they didn't fill my fridge with drinks for 2days. And the maid did not change my pillowcases and sheet when i was in the room so i had to tell her to change my childrens bed. On Monday I had to leave the hotel early in the morning to go to my Vallarta adventure tour so sunday evening I went and told the concierge desk that i won't be able to make a reservation for the dinner(times to make the reservation was from 9-3) they took care of it when i came back from my tour, i had my dinner reservation in the French restaurant. The food was awesome in the Sea Fire and the Mexican restaurant, Did not like only French rest. It was only 1page menu, and it wasn't that tasty. Can't complaint about the Mexican restaurant. The best service and the best food. Make sure you order couple of entrées because they come in really small portions. If you are buying any tours go to an travel agent Norma, she is the best, she will explain you everything, any questions or advices you need go to her. Read moreGenuine Expedia guest review
"Horrible experience, I want a refund!"
It took 30 mins. to check-in with only 2 people in front of us. There was no garden view as advertised or promised. The room smelled very strongly of mildew. There was no lock on the door, no remote control and the shower did not drain properly. Literally, I showered in six inches of water that was not draining. The staff did not seem to care at all. […] Room service was cold on delivery with no utensils. I will not come back. VERY disappointed. It appears that you have ample staff, but the small touches and food make this not an enjoyable trip. This was an uncomfortable and upsetting experience and I want a refund. Read moreGenuine Expedia guest review
"Amazing family experience!"
Excelent service!! Delicious food "La Catrina" my favorite.Genuine Expedia guest review
"Ocean Front Suite with pool"
Paid extra to upgrade to a beautiful ocean front suite with high ceilings, modern furnishings, view, and private pool and lounge chairs. We first booked the Jr. Suite with the rooftop terrace but were not impressed. The room was narrow and small and the views from the room were only partial ocean views. If you can afford to spend more $$ per night, […] then upgrade to the ocean front suites. I'd suggest room #'s 100-104. They are closer to the pool and beach and located on the first floor. Read moreGenuine Expedia guest review
"All inclusive met my expectations!"
Great poolside staff. Frequent and prompt service. Staff were pleasantly polite and eager to attend you.Genuine Expedia guest review
Great place to relax. Food was pretty decent. Hotel is kind of small but ok.Genuine Hotels.com guest review
"very good for the money you pay"
It is a small resort so you cannot expect a lot but the amenities it has are good. Clean rooms, variety of food, good a la carte restaurants... The snacks at the snack bar are not that good.... But overall, good for the money. :)Genuine Hotels.com guest review
Nice hotel. Not in a very nice area. Ocean water was dirty. Many folks selling their wares on the beach. Hotel was nice but puerta vallarta is pretty dirty.....Genuine Expedia guest review
"Excellent Staff, Beautiful Views, Good Food"
Our family (me, my husband and our two kids ages 9 & 10) just returned from a five day stay at the Hilton Puerto Vallarta. I never write reviews but I felt this hotel deserved one. This is a smaller, quieter hotel that still provides lots of amenities. The staff at this hotel is first rate. Every one was friendly and accommodating. They made us feel […] at home and met each request with a smile and enthusiasm. Our room had a beautiful view of the ocean and good A/C. The infinity pool is right on the beach. The beach area in front of the hotel is one of the better beaches in PVR. The food was very good and we were always able to find something even our picky son would eat. The location is a five minute cab ride to downtown. Bottled water is readily available as is Corona. We had such a great time, we are already planning a return visit. Read moreGenuine Expedia guest review
"Ok hotel. Very nice staff"
The rooms don't have a bathroom door and the condition is a bit run down. The food and drinks are ok and staff is very friendly.Genuine Expedia guest review
Enjoyed the hotel. Service was some of the best I have experienced. Staff was friendly and responsive.Genuine Hotels.com guest review
"Great hotel, close to the beach"
Hotel stay was great, however we were in the older tower. We could hear the doors of the other rooms slam closed in the morning. Friends said the other tower didn't have that problem. Would definitely stay here again! Adult pool made a huge difference, we stayed during the Easter holiday, and the adult pool was the perfect escape!Genuine Expedia guest review
The Hilton Puerto Vallarta is a nice smaller hotel in a convenient location; close to the PVR airport and close to downtown Puerto Vallarta. The rooms were very nice and the beds were comfortable. The pool area was nice and the beach was ok. I thought the wait staff (bartenders, servers) provided excellent service and were very friendly. The concierge […] staff were very helpful and friendly. The front desk staff were a bit rude though and did not provide the best customer service. One day my son and I put 3 beach towels on 3 lounge chairs by the pool and then went to eat. When we came back a while later, some people were in our chairs. We told them we had reserved the chairs but they refused to move. We had to go back to the front desk to get more towel cards and the desk staff scolded me and said that I should be more careful. He said the next time they would charge us $30 per card. I said maybe people should be more honest. He just sneered at me. I thought that was pretty rude. The food at this property was just ok. I have had much better in other all inclusive resorts. The French restaurant was the best, must make reservation in advance. The variety of food overall was not the best but the wine was good, some all inclusive resorts don't have the best wine. Read moreGenuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
"Puerto Vallarta Resort = Excellent Vacation"
I NEVER write reviews but my girlfriend and I both had one of the best times of our lives at this all inclusive resort. It was the first time we stayed at an all inclusive resort so we were not sure if there was anything off limits, EVERYTHING was included...the fridge was stocked with 3 beers 3 sodas and a water which was all restocked once a day...the […] breakfast and lunch was huge with too many options to try all and they have like 5 restauraunts for dinner by reservation only...the portions are quite small compared to american standards but you can order as much as you like so that makes up for it if you are somehow still hungry...also we enjoyed a whole bottle of wine with our dinner and came close to ordering another one lol...we were able to find a spot at the pool everyday as well as have a lounge chair on the beach when we wanted...the vendors try to sell you stuff CONSTANTLY so if youre into that you'll love it if not be prepared to repeat no about 3-4 times per vendor you can ignore them but they are kind so there is no need to be rude to them...there is a roof top bar for adults only with a sushi bar too...we spent a whole day there...be sure to wear enough sun block as it is easy to get carried away and forget how brutal the sun can be to your skin after you had a few drinks...speaking of drinks they make them stong which we enjoyed very much...the room I reserved said "Garden View" but we actually had an ocean view of the neighboring resort...fantastic experience! Read moreGenuine Expedia guest review
"All in all, a thumbs-up hotel."
Only one bad experience (with hotel staff) out of a hundred good ones with everybody else.Genuine Expedia guest review
We just recently stayed at the Hilton for 6 days, and had a wonderful time. The location is great, hotel is really clean, beautiful pool, and the service is great. Food is just ok, but my expectations are not high for an all inclusive hotel. I would definitely recommend this hotel.Genuine Expedia guest review
"Enjoyed my Hilton Puerto Vallarta vacation"
Great resort, great food, great location right on the beach. Close to everything.Genuine Expedia guest review
Upon entering our room we noticed the fridge was empty, there were no towels in our room, and throughout our stay we had to ask for towels, soap, and bottles of water as the staff did not stock our room. The food was not very good, and they buffet is small and the restaurants were ok. For the price of this resort you can stay at the Riu Palace for the […] same price and they treat you like royalty. They wanted to charge us for a local call, where other resorts do not charge for local calls. They never changed our sheets over the 9 days they would just remake the bed, gross. I would never stay here again. Read moreGenuine Expedia guest review
"Hotel close to downtown"
After visiting Puerto Vallarta a couple of dozen times, this hotel was the most disappointing experience we've incurred. After traveling for 10 hours, we arrived at the hotel only to hear the room was ready but needed inspecting. Over TWO hours later, we were given a key, only to find the room that was supposed to be a partial ocean view, was over looking […] a parking lot. The rooms did not even have a towel rack. No washcloths (they ran out?!), some lights didn't work, the tv had to be taken off the wall and reset several times to work, the floors were not clean and limited room for clothes. The building was lacking in upkeep, except for the landscaping and pools. Then, there's the food. Many people walked around the buffet without finding anything desirable to eat. They "recycled" food meal after meal throughout the entire week. The French and Bavarian menus were the only ones that provided a decent meal. The servers at the beach were the redeeming factor. Pleasant and willing to please. You have to pay for room service and you cannot cancel or refund you hotel reservation -leaving you stuck with a lousy vacation. Definitely needs new management. Read moreGenuine Expedia guest review
"Location was wonderful, room was not as expected"
Didn't like the fact that the full ocean view deluxe room did not have a private bathroom since I was traveling with my 15 year old grandson and husband. Hard to get towel, washcloths, and hand towels. Food was ok but the restaurants on sight didn't give enough information on how to make or when to make reservations They charge for wifi in the rooms […] and for cabanas and the FREE ( or included in all-inclusive ) wine was terrible so we had to pay extra for decent wine This is a Hilton resort... it should have great house wine!!! and all-inclusive should be that wine , wifi, room service should be included!!! The printers did not work so on line check in for our return flight was not available for us to complete. And the room did have a musty smell ( before the teenager). Read moreGenuine Expedia guest review
"Nice smaller hotel on the beach very nice pool"
Went to the HIlton PV over new years 2014. spent 5 days there. Staff are excellent and friendly and helpful, food is preety good especially for all inclusive. Nice pool and no problem getting seats pool side or on the beach. Great hotel for familiesGenuine Expedia guest review
"Good facilities on the beach and close to town"
Good stayGenuine Expedia guest review
All of the hotel staff, from Michelle and Demis at the front desk to the entire staff at all of the restaurants, were phenomenal! Service was expressed with love & care. At each restaurant, the food was excellent!!! Our stay could not have been better! We will return next year. We miss you all, take care and Happy Holidays!Genuine Expedia guest review
It was great good people everybody was friendly, the food was delicious both at the French restaurant as it was the Mexican the waiters were really nice keep it upûGenuine Expedia guest review
Do not stay at this hotelGenuine Hotels.com guest review
"Hotel staff is excellent"
Hotel staff from the front desk to the waiters at the pool always made you feel welcome. The concierge was very friendly and helpful. The staff makes this hotel! The swimming pool and beach area were nice and well kept. The rooms were very nice and we had a 7th floor room with a fantastic view of the ocean Everything was very clean and modern, however […] there was a very strong musty smell from the rooms as soon as the door was opened. Not sure if this is because of PV humid conditions or what, as this is advertised as a brand new hotel. The food was OK, but not fantastic. The French restaurant and the Mexican restaurant were pretty good. I did not care for the Brazilian restaurant. The Seafire was fine for breakfast and lunch and there also was a beachside area to get snacks. The nachos there were very good. There was no entertainment at night, so if this is something you are looking for, you probably have better choices. Gym equipment was in excellent shape. All in all a good experience Read moreGenuine Expedia guest review
"Nice Hotel potential w/items to improve."
It was a good recommendable experience but lagging behind 4-5 star hotels in Cyprus, Turkey and Spain. Facility problems as indicated below which can be elaborated further, I am a registered Civil Engineer. Location and climate positively great !!! As instructed no sharks but some minor medusa stings to be expected for which guests should be warned […] and instructed. Read moreGenuine Expedia guest review
"Excellent facility, wonderful each front location!"
Great location, beach, downtown nearby, service excellent & food & beverage selection above par! Plenty of activities on beach & around facility.Genuine Expedia guest review
The hotel is very good for a short stay. Very nice beach and pool area , excellent service and good food. The only issue is elevators!!! The building where we stayed had 2 elevators one of the out of service all 4 days (and not even working on it) Only one elevator working and very very slow, everytime we needed to go back to the room took as 15 minutes […] of wait for the elevator! Read moreGenuine Expedia guest review
"Small hotel with less than average food"
We stayed here for 5 nights. It was during low season so not too many guests staying at this hotel. Like many other reviewers, the food is subpar for a name like Hilton. The pool water is very warm which is nice but the beach is horrible. The water was muddy and there were tons of liter along the beach. We didn't even let our kids play on the beach. […] They have 2 main restaurants, French and Mexican. Both are not very good. If you book the French one, and you have kids, they make you dine outside the patio. I was upset at this policy as we ate our dinner in the scorching sun and flies were everywhere. I recommend reserving a late dinner at this place if you have children so it doesn't get so hot while you're dining. We didn't try the Italian buffet but the Brazilian one is not good at all. The meats were overcooked and tasted like cardboard. Overall, this is a very small hotel with 2 small pools. There's not much to do. They don't have nighttime entertainment for adults. So you're basically at the pool all day and eating/drinking. Staff were friendly but I did notice they all expect tips. So bring lots of $1 & $5 bills. We would probably never come back here again. If the food was better, our vacation would have definitely been a lot better. Read moreGenuine Expedia guest review
"Nice hotel with friendly staff."
A few days in the sun with great staff, Staff made sure we were comfortable 24/7Genuine Expedia guest review
"Relaxing hotel by the beach"
We stayed here for 8 days with my family and it was wonderful. Beach front property, beautiful infinity pool. Relaxing music in the background. Attentive staff. Amazing food, Clean an beautiful hotel. What more can you ask for. We tried 4/5 restaurants in the facility and they were all great but are favorite one was le Delice French restaurant. Buffet […] for breakfast lunch and dinner was more than we can ask for. Read moreGenuine Expedia guest review
"Awesome hotel for an unbeatable price!"
This review is about my trip to Hilton Puerto Vallarta in early August 2013. Upon arrival, the hotel staff was very nice, gave us a welcome cocktail and showed us right to our room which was a king ocean view room with two balconies on the seventh floor. The grounds are very well kept, and the beach is literally steps away from the pool area. We stayed […] for 5 days/4 nights, which seemed to be the perfect stay length. The weekend crowd is very diverse with vacationers and locals, but by Sunday the crowd died down and was pretty quiet. Definitely make reservations at the mexican and french restaurants (didn't get a chance to try the italian, but I'm sure it would be just as good). Taxi from the airport to the hotel was 195 pesos (about 20 USD) and the taxi back to the airport was only 80 pesos (about 6 USD). Overall, we had a great vacation, and definitely could not beat the price! Read moreGenuine Expedia guest review
Very disappointed. Beach wasn't nice at all. I wasn't expecting the caribbean but I thought it would nicer than that. There was no atmosphere in the hotel. No shows in the evening. So what do you do after supper. I went to the lobby but there was nothing happening. No music to entertain us. Very boring. The buffet another disappointment. Only one station. […] The selection was very limited. I expected a lot better especially from a Hilton chain and recently renovated. Last yr I went to Varadero and were talking about Cuba, it was a thousand times better in all aspects. Food lots of selection, beach entertainment all day with music playing at night at the lobby we had someone play the piano for us and then we had the shows every evening. Read moreGenuine Expedia guest review
"Nice hotel !"
The experience was amazing, this vacation is the most memorable one.Genuine Expedia guest review
"Nice Hotel with front beach."
1st time in Puerto Vallarta, warm & humid weather in July but kids can stay in the pool until 10 p.m. Had a visit to Downtown, it is safe to walk around. People here are friendly and welcoming to us.Genuine Expedia guest review
"Small, all-inclusive resort on Banderas Bay"
Although a bit small, the resort was nice and the staff was pleasant. There were lots of families with small children staying at the resort while we were there, so if you want to relax and get away from all of the "activity" at the main pool, I'd highly recommend spending time at O'West, the rooftop lounge with an adults only pool and atmosphere. The […] all-inclusive package includes top shelf beverages, which the gentlemen in our party thoroughly enjoyed along with Cuban cigars that you can buy from the beach vendors. By far, my favorite of all the restaurants was La Delice (French cuisine) but La Catrina (Mexican cuisine) came in a close second. Unfortunately, the weather prevented us from being able to dine at Fogo, which is on the beach; and we were extremely disappointed because we were really looking forward to Brazilian cuisine. Be forewarned, the buffet at Sea Fire (no reservation required) is the same EVERY DAY, so if you don't make reservations with the concierge for dinner, by week's end you'll be longing for something more. I'm a bit of a hotel snob, so I must admit that I was a bit apprehensive about what a small hotel in Mexico would really have to offer. I was pleasantly surprised to find a modern resort with nice accommodations that included a fabulous rain shower and comfortable bed. Read moreGenuine Expedia guest review
"Great resort, great service, great pool."
Everything about the resort was beautiful. The employees are extremely friendly and wants to make your trip an experience to remember. The resort is clean and comfortable. The Italian and French restaurants were the very best of all of the places to eat there. The buffets could really stand to be improved, especially breakfast. Other than the food, […] the trip was truly an unforgettable experience. Thank you to all of the folks there that made it great! Read moreGenuine Expedia guest review
"Nice staff bad food"
The room wasn't bad although the walls were thin. The staff was nice but the food was horrible. All the seafood was uncooked and unedible. You have to make totally unnecessary reservations to eat at three restaurants that serve overly decorated small gross dishes, the only okay place to eat was the buffet.Genuine Expedia guest review
"Very nice hotel"
Very nice hotel, we had our own private pool for our room only. The rooms, pool, restaurants, bar, beach,BBQ area was really close to Each other. The rooms are really nice and the staff from the bartenders , waiters and lobby people Were really nice and helpful especially Oscar and Christian at the lobby bar!!Genuine Expedia guest review
"Nice hotel that was close to the beach"
We arrived and were greeted by Diego, we were a party of 10, who was extremely pleasant and very helpful. We were celebrating a milestone birthday and an anniversary and were all upgraded to either a Junior Suite or a full Oceanview. Sara, Raul, Jesus and Diana were the stars of our stay! Sara was our pool side Server who was very attentive, always […] greeted us with a smile and went out of her way to say yes to our request! Raul and Jesus were at Seafire Restaurant, the Buffet, and were excellent as well! The only downer was the limited food choices on the property, we were there 6 days, by day 3 we were seeing the food recycled from dinner to breakfast, lunch to dinner! The French Restaurant, Mexican and Italian Restaurants were very good, service was a little slow but the food was good! Read moreGenuine Expedia guest review
"Vacation 2013 Puerto Vallarta"
Browsing the net looking for a vacation location, chose Puerto Vallarta. A bit apprehensive about the lack of knowledge on Mexico and Vallarta however chose a package, signed up and had a great time. First time for all inclusive and with a family of four it was awesome. The buffet, French, Mexican, Italian and the Brazilian restaurants were all very […] good. The service was excellent. The hotel staff spent all of their time working hard to take care of us and make our stay the best they could. We have recommended the Hotel already and we more than likely will be back within the next year. Read moreGenuine Expedia guest review
It was a nice hotel in the beach. Had a nice rooftop pool and lounge that was very pleasant. Keys to the room stopped working a few times and that was kind if annoying but overall it was a very pleasant stay.Genuine Expedia guest review
"HILTON PUERTO VALLARTA REVIEW"
I traveled to the hotel with some friends. We all enjoyed our stay. The location was great. The beach was great. It also helped that Wal-Mart and the Mall were both right down the street. The food was good but I wish there was a greater variety. The staff was outstanding. They waited on us "hand and foot". There was one particular wait person. Her name […] was Sarah. (I don't recall her last name). She treated us so well. It was if we were the only people there. She took care of our every need. (really nice and sweet person). Read moreGenuine Expedia guest review
"Better than expected"
Great stay, staff was great, hotel was clean and felt very safe.Genuine Expedia guest review
"Good Hotel, but, lacks the rest."
Just spent 5 days at this resort. The facilities are clean, staff is friendly. But, thats where the positives end. It seems they were short of staff. Minimal activites for daily entertainment. When compared to other resorts we have stayed in Mexico and Caribbean with comparable price points, the food items at the buffet are minimal. After 3 days the […] food seems to be the same variety. They ran out of pool towels daily. On two days, pools towels were out by 4pm. More towels were promised, none showed up. Many of the guests were left to walk to their rooms, dripping through the lobby and bar. There is no nightly activity or entertainment as would be expected of an all inclusive type resort. No nightclub or danceclub on the property. Overall, not what I expected of a resort property wearing the Hilton name. Read moreGenuine Expedia guest review
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