"Nice hotel on the beach"
The cab fare to the hotel was 190 pesos and leaving was 800 pesosGenuine Expedia guest review
"Problems at first but solved with excellence."
We had a few problems at the very beginning and had to wait a little while but they helped us and they also exceeded our expectations once they did help.Genuine Expedia guest review
"Great Service Great Place Great Value"
Absolutely loved this place ! The service was amazing, everybody did their very best to make sure you had what you needed at any time. The food was great, plenty of options. Make sure to make reservations for the restaurants though. The buffet is no problem. The only downside was that during our visit, there were a lot of families with small children. […] Next time we will chose a better time of the year when it is a more adult only environment. Overall a great value for your money. Will definitely come back to Hilton PV. Can't wait :) Read moreGenuine Expedia guest review
Great hotel! Went in May 2013 which is a low part of the year. Not too busy. Travel agents on site to help book excursions. Waiters/waitresses start serving drinks around the pools by 11AM. O'West is a great rooftop sushi bar/pool for adults only. Josefina runs the show up there and she is great! Room service was good and always available. There are […] 4 (I think) restaurants available for dinner service, just make reservations by 5PM (if you forget, they will still try to accomodate, we never missed a meal). 80 pesos for a cab to/from the airport (less than 8 USD) Supermarket is <5 minute walk from the lobby if you need anything that they don't have on site Avoid the guys from timeshares at the airport, they are vultures looking to promise you cheap tickets to excursions if you come see their resort and listen to their talk (but they may not tell you what the talk is going to be about). Read moreGenuine Expedia guest review
"Great hotel for a family"
Had a great time! Rooms were always clean and comfortable. We had beach view, which was fantastic. The restaurants had great food, especially dinner at Fogo. The whole staff were extremely nice, would get out of their way to accomodate in whatever you needed or asked for. A resort we will certainly go back to next year.Genuine Expedia guest review
We wanted to stay at a local hotel to experience the life style, our reservation was canceled. This is Hilton is actually pretty nice for a Hilton, so in general a good experience.Genuine Expedia guest review
"All inclusive "no buts ifs or also's""
Great for kids- yet we have 5 and smartly left them with other relatives. Newer hotel, good location and the staff is First Rate. 4 optional resturants to go to- French is the best, Mexican ok, Buffet always good, roomservice solid. Outdoor Italian was bad.Genuine Expedia guest review
Had an absolute blast, service was phenomenal, food was great and the hotel was gorgeous!Genuine Expedia guest review
"Great vacation for all!"
This was a mother-daughter trip to Mexico. We had a fantastic time at the Hilon. This is a smaller hotel, but we liked that. The pool and beach are both beautiful. We sat on the edge of the pool area so we could see the ocean, and we were constantly asked to purchase things by vendors. However, this was our choice by where we parked ourselves for the […] day. By the way, that reminds me, that you have to be an early riser to get a good chair here. I'm up about 6 AM anyway, so it was not a problem, but I felt sorry for other people who slept in late. The drinks were great and the service by the pool was amazing. My only complaint about this hotel would be the specialty restaurants. You had to have a reservation and yet there was hardly anyone in the restaurants each night. We approached them and asked if they had any cancellations, and they let us in, so I would suggest that route. However, the service here was so slow and it took forever to eat a meal. Overall, it was a great experience. Don't listen to negative reviews. I think that just must be very picky travelers! Read moreGenuine Expedia guest review
"Nice but lack of communication with the costumers"
I had an issue with the laundry service and the staff in the hotel, did take care of that issue. 3 days waiting for laundry service is too much with not response. And also at the first day I recuested a security box. And they always had an excuse to that. And never give a solution.Genuine Expedia guest review
"Fun for Couples"
The food was good and the workers were very friendly. The only thing that I'd put down is the mini fridge in the room was only stocked with 2 beers each day. Although, you could get as many as you wanted from the bars downstairs, at the restaurants, and by the pools, it would have been nice to have some for chilling in the rooms instead of having to […] leave. Read moreGenuine Expedia guest review
Loved it, super clean , very nice people, Hotle was great / free breakfast / lunch and dinnerGenuine Expedia guest review
We have a great time .. Service was really good, food was good and drinks as well.. Only thing they dont have night shows.Genuine Expedia guest review
"Could have been better...."
When we walked into our room, the moldy smell almost chocked me. I had asked for bathrobes and slippers for 3 times and never got them delivered to the room. The thermometer was broken so the temp kept dropping. The maintenance man came and disable the thermometer. The framed picture on the wall was completely covered in mold which I had them removed. […] The glass doors to balcony was also covered in mold. We had paid the package including taxes and tips. However, if you didn't tip the staff, you just didn't get good services. The staff were very polite and helpful once the tips were given. I don't think any packages should include tips if we had to tip ourselves in order to get a decent services. Note: O'West rooftop sushi bar should be shutdown. The fish bar was in the direct sun with a fly in it, no one knew how to make martini. Personally, other than SeaFire Restaurant, not worth seating in any restaurants. Do I have any nice things to say about this place? Gym was great, SeaFire was good, the staff were as nice as they could be with TIPS. Read moreGenuine Expedia guest review
"Great new hotel!"
We had a great time at this awesome new hotel! Wonderful customer service, amazing views from our bedroom, nice pools, not bad quality drinks. The food could be better but we didn't go there to eat but to relax, and I couldn't have wished for a better place for it. We would love to stay there again.Genuine Expedia guest review
It was a nice hotel, close to the beach; it had great music, nice pool area, friendly staff. We weren't quite happy about how the bathrooms in the rooms were set up. Food kind of got too repetitive, same thing everyday pretty much. Staff was friendly but there were many times that we went to eat at the restaurant and we never got served or asked for […] drinks. I also did not like how we only got one bottle of water per room, we should be getting at least 4 bottles of water per room everyday and there were times that we never got any water at all. Read moreGenuine Expedia guest review
"Everything we needed"
Hotel was everything we needed for our 4 night stay in Vallarta. All inclusive for 2 people for under $300AUD was great value for money as well. Food was great but make sure you book restaurants early to avoid disappointmentGenuine Expedia guest review
"Smaller hotel close to downtown"
We stayed there for two weeks and enjoyed the facility. We had a newer room on the 3rd floor overlooking the pool and downtown with private terrace. The staff are fantastic especially the pool girls and Rene at the French Restaurant. The deck at the front next to the beach was nice as you could get away from the vendors but still be close to the ocean. […] We still like interacting with some of the vendors that we have met over the years, really nice people just trying to eke out a living! Food was ok not 5 star but good variance and the staff try very hard to please. We would definitely go back good value for the money! Not for the party animals but got to know lots of the other guests very friendly place. We went out several times to try the local restaurants lots to choose from. We love PV Read moreGenuine Expedia guest review
The room was great, clean and enough space. the staff awesome. The only critique is the food, did not fall in love with the quality but it was made it up by the lovely staff. You can ask for something thats not on the menu and if they have it, they will prepare it for you, this was great because of a picky eater of a friend. The service on the beach […] and pool was good, they kept the margaritas and drinks coming. The location of the hotel was very useful because its located 10 min from the airport and 15 from the pier. Read moreGenuine Hotels.com guest review
When I went early November it wasn't very busy and kind of boring. The buffet wasn't that great and I didn't eat at any of the restaurants so I don't know about that part. The drinks are very good though and the staff very nice. I'm sure if I would have went in high season it would have been more exciting .Genuine Hotels.com guest review
Our stay was all fine and exacty as expected.Genuine Hotels.com guest review
First time in PV and the Hilton did not dissapoint. It is a smaller resort as expected and did not have nightly entertainment which was also expected. However it was located a short 10 min cab ride from downtown and allowed ease for access to entertainment. Cabs were readily availiable. Staff never pressured us and always were keen to help in any way. […] The buffet offered good variety throughout the day but the a la carte's were great. We could book each day without any restrictions or limit. Drink were prepared to order and easily accessable. The room service menu was adiquate for late night snacks. Overall a wonderful experience. Hotel was always clean and polished. Recomend to anyone to stay Read moreGenuine Expedia guest review
Very clean rooms and new facilities! My husband and I really enjoyed the stay there!Genuine Expedia guest review
Nice hotel. Staff was exceptionally friendly. Food was good but not outstanding. Beach is nice.Genuine Hotels.com guest review
This hotel was wonderful . Very friendly staff and good food . The roof top pool was closed due to leaking , but was fix ASAP . Over all a great holiday !Genuine Expedia guest review
"Best stay in Puerto Vallarta ever!"
We loved this smaller hotel. The food was great , the drinks were awsome. We got an upgrade to an ocean view room on the top floor, and what a view!! Loved the fact that there wasn't that loud music going all the time by the pool. Best place to watch the sunset at the roof top pool. Would love to go back!! Carlo at the front desk made sure our stay […] was top notch. Read moreGenuine Expedia guest review
"Pampered and Relaxed After Three Nights!"
Exceptionally clean - everywhere! Restaurant advertising was misleading (we discovered that some were only open on specific days so although we were in the hotel for three nights, we were unable to try the Brazilian restaurant). Allowing smoking especially near the restaurants was hugely frustrating and took away from the "fine-dining experience". […] Our table of four was forced to move inside (from a lovely outdoor setting) to escape chain-smokers who lit up as soon as they were seated. Restaurant food was overall very good but the service, consistently outstanding. We were not impressed with any of the Italian offerings; however, the 5-course French and Mexican meals were excellent. Alcoholic drinks ( whether poolside, lobby bar, O' West Lounge or during meals) were tasty but tended to have a lower alcohol content unless you asked for a "double" which the bartenders were always happy to oblige. Minor maintenance repair requests were dealt with incredibly promptly. Breakfast room service was superb; prompt and delicious. All staff were consistently incredibly friendly and helpful and often went out of their way to please. If you can afford to spend a little extra, opt for the higher floor oceanfront Jr.Suites. The quality furnishings, amenities, privacy and of course the unobstructed view are the only 'way to go'. We would strongly suggest that the hallway music, although very pleasant, was audible in our room and should be lowered earlier than the usual 11pm timing. Read moreGenuine Expedia guest review
"Gran Fin de Semana"
Definitivamente una gran opción para disfrutar de Vallarta, la calidad de los alimentos debe mejorar un poco junto con la rápidez en la preparación de alimentos a la carta, tambien así la disponibilidad del bar para crear bebidas y el internet dentro del resort deja mucho que desear. Sin embargo el resto de los servicios, instalaciones y habitaciones […] son de primer nivel. Read moreGenuine Hotels.com guest review
"Malísimos los alimentos"
En la comida no hay relación precio-calidad, es muy mala, pague una cena romántica de casi 4mil pesos y no había relación con el precio que se pago, cenamos rico, pero no era lo justo. No se preocupan por que haya excelente sabor en los alimentos, en ninguno! Vi a mas del 80% de lo comensales igual de insatisfecho que yo...Genuine Hotels.com guest review
Excelente hotel para descansar, bonita arquitectura y en buenas condiciones, el área de adultos está muy comoda, el único inconveniente del hotel es que la comida no es muy buena así como la limpieza en sus platos y vasos a veces tenían mal olor. Fuera de eso todo excelenteGenuine Hotels.com guest review
"ADORAMOS o complexo do hotel!!!"
O hotel é simplesmente maravilhoso. Tudo muito bonito, ótimo atendimento e localização. Os quartos são limpos e espaçosos. A cama é perfeita. Adoramos o sushi bar e o restaurante francês. O lugar transmite muita paz e é ótimo para se passar dias inesquecíveis ao lado de quem amamos.Genuine Hotels.com guest review
"Bonito hotel tiene sus detalles"
El hotel está muy bonito con muy buena infraestructura, bonitas instalaciones y todo muy nuevo, tiene aspectos a mejorar, la comida no sabe nada bien y cuando reservas en los restaurantes brasileño o francés quedan muy cortos. Pero en general descansas la pasas bien y está bonito.Genuine Hotels.com guest review
El hotel esta remodelado, mucho ambiente familiar, la comida siempre es diferente y esta de buena calidadGenuine Expedia guest review
EN GENERAL ME PARECIO UNA BUENA OPCION, HABITACIONES BONITAS, BUEN SERVICIO, LA PLAYA BONITA, COMIDA RICA Y BUENAS BEBIDAS. LOS UNICOS DETALLES MALOS ES QUE SOLO HAY DOS MESEROS PARA LAS ALBERCAS Y EL AREA DE PLAYA LO CUAL HACE BASTANTE LENTO EL SERVICIO. EN EL AREA DE PLAYA LAS SOMBRILLAS Y CAMASTROS SON MUY POCOS A COMPARACION DE LA CAPACIDAD DEL […] HOTE. Read moreGenuine Hotels.com guest review
"Muy buenas Vacaciones"
Buenisimsas, lo unico que tienen que mejorar y bastante es el tiempo de respuesta en los restaurantes que son a la carta, la actitud y servicio de los meseros es buenisima, pero el tiempo para que te sirvan tu comida es enorme, mi cena demoro aproximadamente 2 horas las veces que fui, por lo demas, las mejores vacaciones que he pasado :)Genuine Hotels.com guest review
MUY BIEN UN POCO DE MAS ATENCION EN LAS CENAS DE RESERVA Y PONER MAS EXENLENCIA EN LAS MISMASGenuine Hotels.com guest review
Mal servicie desde la entradaGenuine Expedia guest review
Excelente, peque~o pero muy comodoGenuine Hotels.com guest review
"Excelente ubicación, servicio."
Excelente atención desde el gerente hasta el personal de servicio, muy atentos a nuestras necesidades y pronto para atenderlas. En lo que se refiere a la comida, el buffet es muy variado de calidad y no lo repiten. Recomiendo este hotel ampliamente volvería con mucho gusto, sin pensarlo, sin buscar otras opciones.Genuine Hotels.com guest review
"Buen servicio en cuartos y atencion exepto alberca"
Buen servicio en cuartos y lobby, mal servicio en alberca y playa, comida del buffet pesima... cuartos limpios y comodos, excelnte ubicacionGenuine Hotels.com guest review
"direkt am Meer"
modernes Designerhotel sehr schick , ruhige Lage direkt am Meer. Handtücher nur auf Anfrage, Zahnputzbecher auf Anfrage. Gäste bleiben zwischen 3 Tagen und 1 Woche, am Wochenende voll ausgebucht in der Woche erholsam. Vielen Dank an das sehr freundliche Servicepersonal, Gustavo, Iwano,Eduardo, Lizette, Annabel u die vielen anderen Damen und Herren. […] Ein Anruf od. Anfrage und es wurde sofort erledigt. Vielen Dank. Uns hat es sehr gut gefallen und wir haben den Aufenthalt sehr genossen Read moreGenuine Hotels.com guest review
"hotel muy nuevo, pero mala atencion"
estuve el mes de noviembre durante 5 dias, primero me reservaron una habitacion con vista a un monton de escombro en la planta baja, pedi el cambio y me lo dieron con un cobro extra, sin problema lo pague y me ofrecieron que en dos horas estaria mi habitacion lista, regreso tres horas despues y me dicen que en dos horas mas, regreso a las nueve de la […] noche y ho sorpresa nada de nada, tuvimos que esperar en el pasillo mientras limpiaban mi nueva habitacion. en el restaurant buffet pesimo servicio, los cheffs de lo mas mal, le pedias algo y a todo te dicen que no, pides splenda y te los llevan 15 minutos despues cuando el cafe esta frio, el servicio de meseros en la alberca pesimo, tienen una señora que es lentisima y se le olvida lo que pediste. definitivo lastima de instalaciones, el personal le falta mucho, yo creo que es problema mas bien de direccion, pues se ve no hay supervision. Read moreGenuine Expedia guest review
"PUES LAS INSTALACIONES MAS O MENOS"
EL SERVICIO ESTA DEL ASCO , NO SIRVE ES EL COLMO QUE PARA UN SREVICIO EN LA ALBERCA PONGAN SOLO A UNA MESERA PARA TANTA GENTE Y LUEGO NO ESTABA EL BARMAN Y SE QUEDO ELLA ATENDIENDO ES DEL ASCO SU SERVICIO DE HOTEL, A PARTE ME QUEDE ENJABONADA EN EL BAÑO , SE FUE EL AGUA. UNA NOCHE DESPUES DEJARON LA ALARMA DE UN CUARTO JUNTO AL MIO Y NOS DSEPERTO A […] TODOS ESTO ES N E F A S T O . OJALA U NO VUELVA A IR ESE TIPO DE HOTEL. Read moreGenuine Expedia guest review
"buffet y personal"
la comida en general en cuanto al buffet no estaba muy rico y completos. Y en cuanto al personal no era basto para la gente que había en el hotel.Genuine Expedia guest review
"buen hotel para parejas!"
Mi novia y yo estuvimos el fin de semana en este hotel. Muy buenas instalaciones, muy buen servicio en restaurantes y bares, muy agradable lobby con bar y televisiones, alberca de muy buen tamaño. La habitacion de muy buen tamaño, lo unico que le falta es una tina de baño para hacerlo mas acojedor a parejas. Hay servicio de restaurante a cuarto las […] 24 horas.... muy indispensable!!! Lo unico que pudiera opinar no a la perfeccion es que al llegar al cuarto y revisarlo me di cuanta que no habian barrido o limpiado bien el piso, encontre un par de cabellos en el piso del baño, nada grave como para hacer que me cambiaran de habitacion, pero si deberia de haber un poco de mas cuidado del personal de limpieza. Read moreGenuine Expedia guest review
"Ideal para todos"
el hotel tiene apenas un año funcionando asi que todo es nuevo, pequenos errores en restaurant cuando esta muy lleno pero nada que cause molestia, muy recomendado ubicacion excelentisima. lo recomiendo y claro que volveria otra vez sin dudarGenuine Expedia guest review
"En una palabra: Amabilidad!!"
El hotel es nuevo, de tamaño cómodo. loque lo hace diferente es la atención de su personal: Amables, atentos. DE DIEZ todos. Los restaurantes francés y en especial el mexicano la comida deliciosa,con un menú muy interesante. Toda la comida en general muy rica de buena calidad.Lo único es que le falta mas ambiente. Tal vez música en vivo para después […] de cenar sentarte en el lobby a tomar una copa. Read moreGenuine Hotels.com guest review
"Hotel súper experiencia!!!"
Nos encanto el hotel, el servicio es excelente,la alberca esta súper cómoda y muy cerca del mar.Genuine Expedia guest review
buena tuvimos problemas con las habitaciones pero no muy graves en general nos gusto la estanciaGenuine Expedia guest review
"ideal para un verdadero descanso"
El Hotel no es muy grande es ideal para quien quiere relajarse, el personal es cordial pero existen algunos son muy desagradables en su trato, la comida es muy buena las instalaciones en general muy limpias, muy bien ubicado el hotel.Genuine Expedia guest review
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