All hotels in Puerto Vallarta, Jalisco, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereAvenue De Las Garzas S/n Zona Norte, Puerto Vallarta, JAL, 48333, Mexico, ‏‎855-239-9397
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4.0 / 5Excellent

Score breakdown (from 180 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.4
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    4.3
4.0 / 5Excellent
"Nice Hotel potential w/items to improve."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
It was a good recommendable experience but lagging behind 4-5 star hotels in Cyprus, Turkey and Spain. Facility problems as indicated below which can be elaborated further, I am a registered Civil Engineer. Location and climate positively great !!! As instructed no sharks but some minor medusa stings to be expected for which guests should be warned and instructed.
Genuine Expedia guest review
Other trip Sep 28, 2013
Leo
US
5.0 / 5Outstanding
"Excellent facility, wonderful each front location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location, beach, downtown nearby, service excellent & food & beverage selection above par! Plenty of activities on beach & around facility.
Genuine Expedia guest review
Other trip Sep 8, 2013
adam
US
4.0 / 5Excellent
"Good hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel is very good for a short stay. Very nice beach and pool area , excellent service and good food. The only issue is elevators!!! The building where we stayed had 2 elevators one of the out of service all 4 days (and not even working on it) Only one elevator working and very very slow, everytime we needed to go back to the room took as 15 minutes of wait for the elevator!
Genuine Expedia guest review
Other trip Sep 3, 2013
Josefina
US
3.0 / 5Good
"Small hotel with less than average food"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed here for 5 nights. It was during low season so not too many guests staying at this hotel. Like many other reviewers, the food is subpar for a name like Hilton. The pool water is very warm which is nice but the beach is horrible. The water was muddy and there were tons of liter along the beach. We didn't even let our kids play on the beach. They have 2 main restaurants, French and Mexican. Both are not very good. If you book the French one, and you have kids, they make you dine outside the patio. I was upset at this policy as we ate our dinner in the scorching sun and flies were everywhere. I recommend reserving a late dinner at this place if you have children so it doesn't get so hot while you're dining. We didn't try the Italian buffet but the Brazilian one is not good at all. The meats were overcooked and tasted like cardboard. Overall, this is a very small hotel with 2 small pools. There's not much to do. They don't have nighttime entertainment for adults. So you're basically at the pool all day and eating/drinking. Staff were friendly but I did notice they all expect tips. So bring lots of $1 & $5 bills. We would probably never come back here again. If the food was better, our vacation would have definitely been a lot better.
Genuine Expedia guest review
Other trip Aug 25, 2013
JD
US
4.0 / 5Excellent
"Nice hotel with friendly staff."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
A few days in the sun with great staff, Staff made sure we were comfortable 24/7
Genuine Expedia guest review
Other trip Aug 21, 2013
Manny
US
5.0 / 5Outstanding
"Relaxing hotel by the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed here for 8 days with my family and it was wonderful. Beach front property, beautiful infinity pool. Relaxing music in the background. Attentive staff. Amazing food, Clean an beautiful hotel. What more can you ask for. We tried 4/5 restaurants in the facility and they were all great but are favorite one was le Delice French restaurant. Buffet for breakfast lunch and dinner was more than we can ask for.
Genuine Expedia guest review
Other trip Aug 20, 2013
jenny
US
4.0 / 5Excellent
"Awesome hotel for an unbeatable price!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This review is about my trip to Hilton Puerto Vallarta in early August 2013. Upon arrival, the hotel staff was very nice, gave us a welcome cocktail and showed us right to our room which was a king ocean view room with two balconies on the seventh floor. The grounds are very well kept, and the beach is literally steps away from the pool area. We stayed for 5 days/4 nights, which seemed to be the perfect stay length. The weekend crowd is very diverse with vacationers and locals, but by Sunday the crowd died down and was pretty quiet. Definitely make reservations at the mexican and french restaurants (didn't get a chance to try the italian, but I'm sure it would be just as good). Taxi from the airport to the hotel was 195 pesos (about 20 USD) and the taxi back to the airport was only 80 pesos (about 6 USD). Overall, we had a great vacation, and definitely could not beat the price!
Genuine Expedia guest review
Other trip Aug 14, 2013
A Traveler
US
2.0 / 5Fair
"disappointed"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    1.0
  • Neighborhood
    -
Very disappointed. Beach wasn't nice at all. I wasn't expecting the caribbean but I thought it would nicer than that. There was no atmosphere in the hotel. No shows in the evening. So what do you do after supper. I went to the lobby but there was nothing happening. No music to entertain us. Very boring. The buffet another disappointment. Only one station. The selection was very limited. I expected a lot better especially from a Hilton chain and recently renovated. Last yr I went to Varadero and were talking about Cuba, it was a thousand times better in all aspects. Food lots of selection, beach entertainment all day with music playing at night at the lobby we had someone play the piano for us and then we had the shows every evening.
Genuine Expedia guest review
Other trip Jul 24, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel !"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The experience was amazing, this vacation is the most memorable one.
Genuine Expedia guest review
Other trip Jul 20, 2013
Kate
US
5.0 / 5Outstanding
"Nice Hotel with front beach."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
1st time in Puerto Vallarta, warm & humid weather in July but kids can stay in the pool until 10 p.m. Had a visit to Downtown, it is safe to walk around. People here are friendly and welcoming to us.
Genuine Expedia guest review
Other trip Jul 15, 2013
CKP
US
4.0 / 5Excellent
"Small, all-inclusive resort on Banderas Bay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Although a bit small, the resort was nice and the staff was pleasant. There were lots of families with small children staying at the resort while we were there, so if you want to relax and get away from all of the "activity" at the main pool, I'd highly recommend spending time at O'West, the rooftop lounge with an adults only pool and atmosphere. The all-inclusive package includes top shelf beverages, which the gentlemen in our party thoroughly enjoyed along with Cuban cigars that you can buy from the beach vendors. By far, my favorite of all the restaurants was La Delice (French cuisine) but La Catrina (Mexican cuisine) came in a close second. Unfortunately, the weather prevented us from being able to dine at Fogo, which is on the beach; and we were extremely disappointed because we were really looking forward to Brazilian cuisine. Be forewarned, the buffet at Sea Fire (no reservation required) is the same EVERY DAY, so if you don't make reservations with the concierge for dinner, by week's end you'll be longing for something more. I'm a bit of a hotel snob, so I must admit that I was a bit apprehensive about what a small hotel in Mexico would really have to offer. I was pleasantly surprised to find a modern resort with nice accommodations that included a fabulous rain shower and comfortable bed.
Genuine Expedia guest review
Other trip Jul 10, 2013
Stacci
US
4.0 / 5Excellent
"Great resort, great service, great pool."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything about the resort was beautiful. The employees are extremely friendly and wants to make your trip an experience to remember. The resort is clean and comfortable. The Italian and French restaurants were the very best of all of the places to eat there. The buffets could really stand to be improved, especially breakfast. Other than the food, the trip was truly an unforgettable experience. Thank you to all of the folks there that made it great!
Genuine Expedia guest review
Other trip Jul 8, 2013
Tracey
US
3.0 / 5Good
"Nice staff bad food"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The room wasn't bad although the walls were thin. The staff was nice but the food was horrible. All the seafood was uncooked and unedible. You have to make totally unnecessary reservations to eat at three restaurants that serve overly decorated small gross dishes, the only okay place to eat was the buffet.
Genuine Expedia guest review
Other trip Jul 8, 2013
dani
US
4.0 / 5Excellent
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel, we had our own private pool for our room only. The rooms, pool, restaurants, bar, beach,BBQ area was really close to Each other. The rooms are really nice and the staff from the bartenders , waiters and lobby people Were really nice and helpful especially Oscar and Christian at the lobby bar!!
Genuine Expedia guest review
Other trip Jul 7, 2013
juan
US
4.0 / 5Excellent
"Nice hotel that was close to the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We arrived and were greeted by Diego, we were a party of 10, who was extremely pleasant and very helpful. We were celebrating a milestone birthday and an anniversary and were all upgraded to either a Junior Suite or a full Oceanview. Sara, Raul, Jesus and Diana were the stars of our stay! Sara was our pool side Server who was very attentive, always greeted us with a smile and went out of her way to say yes to our request! Raul and Jesus were at Seafire Restaurant, the Buffet, and were excellent as well! The only downer was the limited food choices on the property, we were there 6 days, by day 3 we were seeing the food recycled from dinner to breakfast, lunch to dinner! The French Restaurant, Mexican and Italian Restaurants were very good, service was a little slow but the food was good!
Genuine Expedia guest review
Other trip Jul 5, 2013
Toni
US
5.0 / 5Outstanding
"Vacation 2013 Puerto Vallarta"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Browsing the net looking for a vacation location, chose Puerto Vallarta. A bit apprehensive about the lack of knowledge on Mexico and Vallarta however chose a package, signed up and had a great time. First time for all inclusive and with a family of four it was awesome. The buffet, French, Mexican, Italian and the Brazilian restaurants were all very good. The service was excellent. The hotel staff spent all of their time working hard to take care of us and make our stay the best they could. We have recommended the Hotel already and we more than likely will be back within the next year.
Genuine Expedia guest review
Other trip Jul 4, 2013
A Traveler
US
4.0 / 5Excellent
"Pretty good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was a nice hotel in the beach. Had a nice rooftop pool and lounge that was very pleasant. Keys to the room stopped working a few times and that was kind if annoying but overall it was a very pleasant stay.
Genuine Expedia guest review
Other trip Jun 30, 2013
Matt
US
4.0 / 5Excellent
"HILTON PUERTO VALLARTA REVIEW"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I traveled to the hotel with some friends. We all enjoyed our stay. The location was great. The beach was great. It also helped that Wal-Mart and the Mall were both right down the street. The food was good but I wish there was a greater variety. The staff was outstanding. They waited on us "hand and foot". There was one particular wait person. Her name was Sarah. (I don't recall her last name). She treated us so well. It was if we were the only people there. She took care of our every need. (really nice and sweet person).
Genuine Expedia guest review
Other trip Jun 29, 2013
Jubal
US
5.0 / 5Outstanding
"Better than expected"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great stay, staff was great, hotel was clean and felt very safe.
Genuine Expedia guest review
Other trip Jun 29, 2013
A Traveler
US
2.0 / 5Fair
"Good Hotel, but, lacks the rest."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Just spent 5 days at this resort. The facilities are clean, staff is friendly. But, thats where the positives end. It seems they were short of staff. Minimal activites for daily entertainment. When compared to other resorts we have stayed in Mexico and Caribbean with comparable price points, the food items at the buffet are minimal. After 3 days the food seems to be the same variety. They ran out of pool towels daily. On two days, pools towels were out by 4pm. More towels were promised, none showed up. Many of the guests were left to walk to their rooms, dripping through the lobby and bar. There is no nightly activity or entertainment as would be expected of an all inclusive type resort. No nightclub or danceclub on the property. Overall, not what I expected of a resort property wearing the Hilton name.
Genuine Expedia guest review
Other trip Jun 28, 2013
John
US
5.0 / 5Outstanding
"nice,clean,luxury hotel for couples-family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
really good luxury hotel for families/couples, not good for singles that want to have fun,see/meet young people
Genuine Expedia guest review
Other trip Jun 27, 2013
A Traveler
US
4.0 / 5Excellent
"Great Pool, food and service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
short trip, easy to get to, easy to just relax. Everything was taken care of and it was a great getaway
Genuine Expedia guest review
Other trip Jun 27, 2013
Kathryn
US
4.0 / 5Excellent
"Nice hotel, but..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hilton is a great hotel, however the room air conditioner was a bit whimpy, and there was no air conditioning in the elevators.
Genuine Expedia guest review
Other trip Jun 26, 2013
LisaSan
US
2.0 / 5Fair
"New Hilton in Puerto Vallarta"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I do not have good memory of this hotel. First day we arrive we decide to eat of their buffet, the food and the presentation was terrible. The hotel is advertise in the internet has the "New Hilton" actually the hotel as been remodeling. For the size of the hotel the pool is very small, try to get a towel after 5:30 is almost impossible if you have kids do not respect to have French fries after 6:00pm.The room are ok however we got washcloth and shower gel on the first day that we arrive, after that we need to ask everyday to get washcloth in the room far has the shower gel we never got it. The all inclusive deal is nothing but a rip off, you better off going to a local restaurant and enjoy their cuisine.
Genuine Expedia guest review
Other trip Jun 26, 2013
Giorgio
US
4.0 / 5Excellent
"Overall, a good hotel and experience."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was nice. We had a good time. The roof top pool was amazing and quiet mid week, though they only had sushi, not the "tapas" as advertised. Bed was comfy and the room was clean. Hotel was very quiet and relaxed, though we went in June which is the off-season. Down side was the beach. Too many venders, some of whom would not take no for an answer. Annoying when eating at the beach snack bar/Italian restaurant/Brazilian restaurant and they're standing right at your table.
Genuine Expedia guest review
Other trip Jun 25, 2013
Sarah
US
3.0 / 5Good
"Getaway with my friend..."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
I'd say the hotel was really too full of families and I wasn't expecting so many screaming children. Drinks were ok, staff was great. Beach was flooded with vendors, but that is to be expected. Rooftop bar could be a little bit more of what it is with more shade and lounge chairs not club like lounge sitting. Hotel location was safe and convenient.
Genuine Expedia guest review
Other trip Jun 25, 2013
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel right by the beach. Great view."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I had an excellent experience. The staff is beyond wonderful. Everyone is very friendly. They make you feel as if you were at your own home. They have 4 different restaurants at night. My favorite 2 were the Mexican and Brazil restaurant. An amazing experience!!!
Genuine Expedia guest review
Other trip Jun 21, 2013
A Traveler
US
4.0 / 5Excellent
"Clean comfortable, close to beach."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel staff is wonderful, rooms are very comfortable and clean, hotel grounds are very well kept and pool area is wonderful, it needs a few more umbrellas, but otherwise is great. Beach is right there on property. Food is good, the buffet is closed on week nights, and the hotel flyer they give says they have 5 restaurants to choose from for dinner, but there is really on 2. They need to clarify this at check in. I would come back and recommend this property to others. The only draw back about beach area is the peddlers.
Genuine Expedia guest review
Other trip Jun 15, 2013
Rose
US
5.0 / 5Outstanding
"my review at Hilton hotel resort review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
niceroom,verey convinience waliking distance from hotel room to beach is very short(about 100 yards),hotel staffs are also nice and very helpfull also professional.
Genuine Expedia guest review
Other trip Jun 14, 2013
andy
US
4.0 / 5Excellent
"Great Family Resort"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We just returned from our stay at the Hilton 1-9 June. The staff is by far the best of any resort we have stayed at. They go out of their way to make sure your stay is everything they can give you. The only drawback to the room was we would have liked to seen the floors mopped at least every other day. Just walking around after arriving with no shoes on left our feet dirty but the room was spacious and we were very comfortable in it. After booking a Partial Ocean View we were quickly upgraded to a Suite with Jacuzzi which was actually a 2 story suite with 2 balconies with a beautiful ocean view, room 408. I recommend you request an upgrade if you plan to stay soon as the resort is fairly slow but it is the rainy season for PV. Rainy doesn't mean rain every day in fact it only rained twice at night but the clouds stay around early in the morning and break around noon for lots of sunshine. The OWest Pool Bar (Adults Only) is amazing and the staff that take care of that pool are wonderful. From Josephina who kept the drinks coming faster than we requested, to Israel who made Sushi as soon as he saw us there. Then there is Felipe who tends the bar and also does his own personal Karaoke to the music being played. At the downstairs pool Eduardo has the Aerobics going everyday for all who want to join in. The pool staff there are awesome as well. As much as we liked the resort it is more family orientated so if you like quiet this might not be your place as we like our quiet to.
Genuine Expedia guest review
Other trip Jun 10, 2013
Dennis
US
4.0 / 5Excellent
"Nice hotel, pretty new with friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Nice hotel, well located. Friendly staff, good food. My only but is that the shared facilities are not sufficient if the hotel is full.
Genuine Expedia guest review
Other trip Jun 10, 2013
Rachel
US
4.0 / 5Excellent
"Nice hotel on the beach"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The cab fare to the hotel was 190 pesos and leaving was 800 pesos
Genuine Expedia guest review
Other trip Jun 8, 2013
A Traveler
US
3.0 / 5Good
"Problems at first but solved with excellence."
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
We had a few problems at the very beginning and had to wait a little while but they helped us and they also exceeded our expectations once they did help.
Genuine Expedia guest review
Other trip Jun 3, 2013
Marquez
US
5.0 / 5Outstanding
"Great Service Great Place Great Value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Absolutely loved this place ! The service was amazing, everybody did their very best to make sure you had what you needed at any time. The food was great, plenty of options. Make sure to make reservations for the restaurants though. The buffet is no problem. The only downside was that during our visit, there were a lot of families with small children. Next time we will chose a better time of the year when it is a more adult only environment. Overall a great value for your money. Will definitely come back to Hilton PV. Can't wait :)
Genuine Expedia guest review
Other trip May 27, 2013
Patricia
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel! Went in May 2013 which is a low part of the year. Not too busy. Travel agents on site to help book excursions. Waiters/waitresses start serving drinks around the pools by 11AM. O'West is a great rooftop sushi bar/pool for adults only. Josefina runs the show up there and she is great! Room service was good and always available. There are 4 (I think) restaurants available for dinner service, just make reservations by 5PM (if you forget, they will still try to accomodate, we never missed a meal). 80 pesos for a cab to/from the airport (less than 8 USD) Supermarket is <5 minute walk from the lobby if you need anything that they don't have on site Avoid the guys from timeshares at the airport, they are vultures looking to promise you cheap tickets to excursions if you come see their resort and listen to their talk (but they may not tell you what the talk is going to be about).
Genuine Expedia guest review
Other trip May 4, 2013
Jim
US
5.0 / 5Outstanding
"Great hotel for a family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a great time! Rooms were always clean and comfortable. We had beach view, which was fantastic. The restaurants had great food, especially dinner at Fogo. The whole staff were extremely nice, would get out of their way to accomodate in whatever you needed or asked for. A resort we will certainly go back to next year.
Genuine Expedia guest review
Other trip Apr 29, 2013
Becky
US
4.0 / 5Excellent
"Nice Hilton"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We wanted to stay at a local hotel to experience the life style, our reservation was canceled. This is Hilton is actually pretty nice for a Hilton, so in general a good experience.
Genuine Expedia guest review
Other trip Apr 10, 2013
John
US
5.0 / 5Outstanding
"All inclusive "no buts ifs or also's""
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great for kids- yet we have 5 and smartly left them with other relatives. Newer hotel, good location and the staff is First Rate. 4 optional resturants to go to- French is the best, Mexican ok, Buffet always good, roomservice solid. Outdoor Italian was bad.
Genuine Expedia guest review
Other trip Apr 8, 2013
A Traveler
US
5.0 / 5Outstanding
"Lovely facility"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had an absolute blast, service was phenomenal, food was great and the hotel was gorgeous!
Genuine Expedia guest review
Other trip Apr 8, 2013
Derrick
US
4.0 / 5Excellent
"Great vacation for all!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was a mother-daughter trip to Mexico. We had a fantastic time at the Hilon. This is a smaller hotel, but we liked that. The pool and beach are both beautiful. We sat on the edge of the pool area so we could see the ocean, and we were constantly asked to purchase things by vendors. However, this was our choice by where we parked ourselves for the day. By the way, that reminds me, that you have to be an early riser to get a good chair here. I'm up about 6 AM anyway, so it was not a problem, but I felt sorry for other people who slept in late. The drinks were great and the service by the pool was amazing. My only complaint about this hotel would be the specialty restaurants. You had to have a reservation and yet there was hardly anyone in the restaurants each night. We approached them and asked if they had any cancellations, and they let us in, so I would suggest that route. However, the service here was so slow and it took forever to eat a meal. Overall, it was a great experience. Don't listen to negative reviews. I think that just must be very picky travelers!
Genuine Expedia guest review
Other trip Apr 6, 2013
Lori
US
1.0 / 5Poor
"Nice but lack of communication with the costumers"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
I had an issue with the laundry service and the staff in the hotel, did take care of that issue. 3 days waiting for laundry service is too much with not response. And also at the first day I recuested a security box. And they always had an excuse to that. And never give a solution.
Genuine Expedia guest review
Other trip Apr 3, 2013
A Traveler
US
5.0 / 5Outstanding
"Fun for Couples"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The food was good and the workers were very friendly. The only thing that I'd put down is the mini fridge in the room was only stocked with 2 beers each day. Although, you could get as many as you wanted from the bars downstairs, at the restaurants, and by the pools, it would have been nice to have some for chilling in the rooms instead of having to leave.
Genuine Expedia guest review
Other trip Apr 1, 2013
A Traveler
US
5.0 / 5Outstanding
"Hilton"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved it, super clean , very nice people, Hotle was great / free breakfast / lunch and dinner
Genuine Expedia guest review
Other trip Mar 26, 2013
A Traveler
US
4.0 / 5Excellent
"Great hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We have a great time .. Service was really good, food was good and drinks as well.. Only thing they dont have night shows.
Genuine Expedia guest review
Other trip Mar 20, 2013
Sanfer
US
2.0 / 5Fair
"Could have been better...."
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
When we walked into our room, the moldy smell almost chocked me. I had asked for bathrobes and slippers for 3 times and never got them delivered to the room. The thermometer was broken so the temp kept dropping. The maintenance man came and disable the thermometer. The framed picture on the wall was completely covered in mold which I had them removed. The glass doors to balcony was also covered in mold. We had paid the package including taxes and tips. However, if you didn't tip the staff, you just didn't get good services. The staff were very polite and helpful once the tips were given. I don't think any packages should include tips if we had to tip ourselves in order to get a decent services. Note: O'West rooftop sushi bar should be shutdown. The fish bar was in the direct sun with a fly in it, no one knew how to make martini. Personally, other than SeaFire Restaurant, not worth seating in any restaurants. Do I have any nice things to say about this place? Gym was great, SeaFire was good, the staff were as nice as they could be with TIPS.
Genuine Expedia guest review
Other trip Mar 19, 2013
Sun
US
5.0 / 5Outstanding
"Great new hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a great time at this awesome new hotel! Wonderful customer service, amazing views from our bedroom, nice pools, not bad quality drinks. The food could be better but we didn't go there to eat but to relax, and I couldn't have wished for a better place for it. We would love to stay there again.
Genuine Expedia guest review
Other trip Feb 1, 2013
Blaga
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Excellent staff service"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The staff at this resort went above and beyond to make our stay enjoyable. Food was excellent and location was great. Looking forward to booking our next vacation at this resort.
Genuine Hotels.com guest review
4 night family trip Feb 11, 2015
Bernadette
CA
4.0 / 5Excellent
"The staff is the highlight of this hotel."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very nice hotel. Staff was superb. Only problems were that we didn't get the room we reserved. We wanted a king but got two queens and the view was called "garden" but in fact was a propane tank. Also don't expect gourmet food or high end drinks. Only the basics are included. Anything above that is extra. For example you can't get Black Label scotch and a lobster dinner is $25 extra (not worth it). Generally though food is good.
Genuine Hotels.com guest review
7 night romance trip Jan 14, 2015
Alex
CA
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent experience :) the room had a bit of a musty smell but I think you'll get that anywhere in Mexico due to the humidity!! Otherwise, the room was perfect, resort was perfect, restaurants, pools, staff were all excellent! I would definitely go back.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
CA
4.0 / 5Excellent
"Hilton"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
First room smelled extremely musty. Must have been moldu walls. We asked to move and they were very kind and gave us a room on another floor that smelled much better. None of the food was very good. Other all inclusives in the area have better food. Good location. If I went there again, I would not pay for all inclusive and would eat offsite. Waiters on beach were very good and friendly. Beach chairs were all reserved early buy no one sits on them. Should not be allowed to reserve chairs for more than 30 minutes. Or they should have lots more chairs and umbrellas
Genuine Expedia guest review
Other trip Aug 4, 2014
debora
CA
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