"Better than expected"
Great stay, staff was great, hotel was clean and felt very safe.Genuine Expedia guest review
"Good Hotel, but, lacks the rest."
Just spent 5 days at this resort. The facilities are clean, staff is friendly. But, thats where the positives end. It seems they were short of staff. Minimal activites for daily entertainment. When compared to other resorts we have stayed in Mexico and Caribbean with comparable price points, the food items at the buffet are minimal. After 3 days the […] food seems to be the same variety. They ran out of pool towels daily. On two days, pools towels were out by 4pm. More towels were promised, none showed up. Many of the guests were left to walk to their rooms, dripping through the lobby and bar. There is no nightly activity or entertainment as would be expected of an all inclusive type resort. No nightclub or danceclub on the property. Overall, not what I expected of a resort property wearing the Hilton name. Read moreGenuine Expedia guest review
"nice,clean,luxury hotel for couples-family"
really good luxury hotel for families/couples, not good for singles that want to have fun,see/meet young peopleGenuine Expedia guest review
"Great Pool, food and service"
short trip, easy to get to, easy to just relax. Everything was taken care of and it was a great getawayGenuine Expedia guest review
"Nice hotel, but..."
Hilton is a great hotel, however the room air conditioner was a bit whimpy, and there was no air conditioning in the elevators.Genuine Expedia guest review
"New Hilton in Puerto Vallarta"
I do not have good memory of this hotel. First day we arrive we decide to eat of their buffet, the food and the presentation was terrible. The hotel is advertise in the internet has the "New Hilton" actually the hotel as been remodeling. For the size of the hotel the pool is very small, try to get a towel after 5:30 is almost impossible if you have […] kids do not respect to have French fries after 6:00pm.The room are ok however we got washcloth and shower gel on the first day that we arrive, after that we need to ask everyday to get washcloth in the room far has the shower gel we never got it. The all inclusive deal is nothing but a rip off, you better off going to a local restaurant and enjoy their cuisine. Read moreGenuine Expedia guest review
"Overall, a good hotel and experience."
The hotel was nice. We had a good time. The roof top pool was amazing and quiet mid week, though they only had sushi, not the "tapas" as advertised. Bed was comfy and the room was clean. Hotel was very quiet and relaxed, though we went in June which is the off-season. Down side was the beach. Too many venders, some of whom would not take no for an answer. […] Annoying when eating at the beach snack bar/Italian restaurant/Brazilian restaurant and they're standing right at your table. Read moreGenuine Expedia guest review
"Getaway with my friend..."
I'd say the hotel was really too full of families and I wasn't expecting so many screaming children. Drinks were ok, staff was great. Beach was flooded with vendors, but that is to be expected. Rooftop bar could be a little bit more of what it is with more shade and lounge chairs not club like lounge sitting. Hotel location was safe and convenient.Genuine Expedia guest review
"Excellent hotel right by the beach. Great view."
I had an excellent experience. The staff is beyond wonderful. Everyone is very friendly. They make you feel as if you were at your own home. They have 4 different restaurants at night. My favorite 2 were the Mexican and Brazil restaurant. An amazing experience!!!Genuine Expedia guest review
"Clean comfortable, close to beach."
The hotel staff is wonderful, rooms are very comfortable and clean, hotel grounds are very well kept and pool area is wonderful, it needs a few more umbrellas, but otherwise is great. Beach is right there on property. Food is good, the buffet is closed on week nights, and the hotel flyer they give says they have 5 restaurants to choose from for dinner, […] but there is really on 2. They need to clarify this at check in. I would come back and recommend this property to others. The only draw back about beach area is the peddlers. Read moreGenuine Expedia guest review
"my review at Hilton hotel resort review"
niceroom,verey convinience waliking distance from hotel room to beach is very short(about 100 yards),hotel staffs are also nice and very helpfull also professional.Genuine Expedia guest review
"Great Family Resort"
We just returned from our stay at the Hilton 1-9 June. The staff is by far the best of any resort we have stayed at. They go out of their way to make sure your stay is everything they can give you. The only drawback to the room was we would have liked to seen the floors mopped at least every other day. Just walking around after arriving with no shoes […] on left our feet dirty but the room was spacious and we were very comfortable in it. After booking a Partial Ocean View we were quickly upgraded to a Suite with Jacuzzi which was actually a 2 story suite with 2 balconies with a beautiful ocean view, room 408. I recommend you request an upgrade if you plan to stay soon as the resort is fairly slow but it is the rainy season for PV. Rainy doesn't mean rain every day in fact it only rained twice at night but the clouds stay around early in the morning and break around noon for lots of sunshine. The OWest Pool Bar (Adults Only) is amazing and the staff that take care of that pool are wonderful. From Josephina who kept the drinks coming faster than we requested, to Israel who made Sushi as soon as he saw us there. Then there is Felipe who tends the bar and also does his own personal Karaoke to the music being played. At the downstairs pool Eduardo has the Aerobics going everyday for all who want to join in. The pool staff there are awesome as well. As much as we liked the resort it is more family orientated so if you like quiet this might not be your place as we like our quiet to. Read moreGenuine Expedia guest review
"Nice hotel, pretty new with friendly staff"
Nice hotel, well located. Friendly staff, good food. My only but is that the shared facilities are not sufficient if the hotel is full.Genuine Expedia guest review
"Nice hotel on the beach"
The cab fare to the hotel was 190 pesos and leaving was 800 pesosGenuine Expedia guest review
"Problems at first but solved with excellence."
We had a few problems at the very beginning and had to wait a little while but they helped us and they also exceeded our expectations once they did help.Genuine Expedia guest review
"Great Service Great Place Great Value"
Absolutely loved this place ! The service was amazing, everybody did their very best to make sure you had what you needed at any time. The food was great, plenty of options. Make sure to make reservations for the restaurants though. The buffet is no problem. The only downside was that during our visit, there were a lot of families with small children. […] Next time we will chose a better time of the year when it is a more adult only environment. Overall a great value for your money. Will definitely come back to Hilton PV. Can't wait :) Read moreGenuine Expedia guest review
Great hotel! Went in May 2013 which is a low part of the year. Not too busy. Travel agents on site to help book excursions. Waiters/waitresses start serving drinks around the pools by 11AM. O'West is a great rooftop sushi bar/pool for adults only. Josefina runs the show up there and she is great! Room service was good and always available. There are […] 4 (I think) restaurants available for dinner service, just make reservations by 5PM (if you forget, they will still try to accomodate, we never missed a meal). 80 pesos for a cab to/from the airport (less than 8 USD) Supermarket is <5 minute walk from the lobby if you need anything that they don't have on site Avoid the guys from timeshares at the airport, they are vultures looking to promise you cheap tickets to excursions if you come see their resort and listen to their talk (but they may not tell you what the talk is going to be about). Read moreGenuine Expedia guest review
"Great hotel for a family"
Had a great time! Rooms were always clean and comfortable. We had beach view, which was fantastic. The restaurants had great food, especially dinner at Fogo. The whole staff were extremely nice, would get out of their way to accomodate in whatever you needed or asked for. A resort we will certainly go back to next year.Genuine Expedia guest review
We wanted to stay at a local hotel to experience the life style, our reservation was canceled. This is Hilton is actually pretty nice for a Hilton, so in general a good experience.Genuine Expedia guest review
"All inclusive "no buts ifs or also's""
Great for kids- yet we have 5 and smartly left them with other relatives. Newer hotel, good location and the staff is First Rate. 4 optional resturants to go to- French is the best, Mexican ok, Buffet always good, roomservice solid. Outdoor Italian was bad.Genuine Expedia guest review
Had an absolute blast, service was phenomenal, food was great and the hotel was gorgeous!Genuine Expedia guest review
"Great vacation for all!"
This was a mother-daughter trip to Mexico. We had a fantastic time at the Hilon. This is a smaller hotel, but we liked that. The pool and beach are both beautiful. We sat on the edge of the pool area so we could see the ocean, and we were constantly asked to purchase things by vendors. However, this was our choice by where we parked ourselves for the […] day. By the way, that reminds me, that you have to be an early riser to get a good chair here. I'm up about 6 AM anyway, so it was not a problem, but I felt sorry for other people who slept in late. The drinks were great and the service by the pool was amazing. My only complaint about this hotel would be the specialty restaurants. You had to have a reservation and yet there was hardly anyone in the restaurants each night. We approached them and asked if they had any cancellations, and they let us in, so I would suggest that route. However, the service here was so slow and it took forever to eat a meal. Overall, it was a great experience. Don't listen to negative reviews. I think that just must be very picky travelers! Read moreGenuine Expedia guest review
"Nice but lack of communication with the costumers"
I had an issue with the laundry service and the staff in the hotel, did take care of that issue. 3 days waiting for laundry service is too much with not response. And also at the first day I recuested a security box. And they always had an excuse to that. And never give a solution.Genuine Expedia guest review
"Fun for Couples"
The food was good and the workers were very friendly. The only thing that I'd put down is the mini fridge in the room was only stocked with 2 beers each day. Although, you could get as many as you wanted from the bars downstairs, at the restaurants, and by the pools, it would have been nice to have some for chilling in the rooms instead of having to […] leave. Read moreGenuine Expedia guest review
Loved it, super clean , very nice people, Hotle was great / free breakfast / lunch and dinnerGenuine Expedia guest review
We have a great time .. Service was really good, food was good and drinks as well.. Only thing they dont have night shows.Genuine Expedia guest review
"Could have been better...."
When we walked into our room, the moldy smell almost chocked me. I had asked for bathrobes and slippers for 3 times and never got them delivered to the room. The thermometer was broken so the temp kept dropping. The maintenance man came and disable the thermometer. The framed picture on the wall was completely covered in mold which I had them removed. […] The glass doors to balcony was also covered in mold. We had paid the package including taxes and tips. However, if you didn't tip the staff, you just didn't get good services. The staff were very polite and helpful once the tips were given. I don't think any packages should include tips if we had to tip ourselves in order to get a decent services. Note: O'West rooftop sushi bar should be shutdown. The fish bar was in the direct sun with a fly in it, no one knew how to make martini. Personally, other than SeaFire Restaurant, not worth seating in any restaurants. Do I have any nice things to say about this place? Gym was great, SeaFire was good, the staff were as nice as they could be with TIPS. Read moreGenuine Expedia guest review
"Great new hotel!"
We had a great time at this awesome new hotel! Wonderful customer service, amazing views from our bedroom, nice pools, not bad quality drinks. The food could be better but we didn't go there to eat but to relax, and I couldn't have wished for a better place for it. We would love to stay there again.Genuine Expedia guest review
First room smelled extremely musty. Must have been moldu walls. We asked to move and they were very kind and gave us a room on another floor that smelled much better. None of the food was very good. Other all inclusives in the area have better food. Good location. If I went there again, I would not pay for all inclusive and would eat offsite. Waiters […] on beach were very good and friendly. Beach chairs were all reserved early buy no one sits on them. Should not be allowed to reserve chairs for more than 30 minutes. Or they should have lots more chairs and umbrellas Read moreGenuine Expedia guest review
It was a nice hotel, close to the beach; it had great music, nice pool area, friendly staff. We weren't quite happy about how the bathrooms in the rooms were set up. Food kind of got too repetitive, same thing everyday pretty much. Staff was friendly but there were many times that we went to eat at the restaurant and we never got served or asked for […] drinks. I also did not like how we only got one bottle of water per room, we should be getting at least 4 bottles of water per room everyday and there were times that we never got any water at all. Read moreGenuine Expedia guest review
"Everything we needed"
Hotel was everything we needed for our 4 night stay in Vallarta. All inclusive for 2 people for under $300AUD was great value for money as well. Food was great but make sure you book restaurants early to avoid disappointmentGenuine Expedia guest review
"Smaller hotel close to downtown"
We stayed there for two weeks and enjoyed the facility. We had a newer room on the 3rd floor overlooking the pool and downtown with private terrace. The staff are fantastic especially the pool girls and Rene at the French Restaurant. The deck at the front next to the beach was nice as you could get away from the vendors but still be close to the ocean. […] We still like interacting with some of the vendors that we have met over the years, really nice people just trying to eke out a living! Food was ok not 5 star but good variance and the staff try very hard to please. We would definitely go back good value for the money! Not for the party animals but got to know lots of the other guests very friendly place. We went out several times to try the local restaurants lots to choose from. We love PV Read moreGenuine Expedia guest review
The room was great, clean and enough space. the staff awesome. The only critique is the food, did not fall in love with the quality but it was made it up by the lovely staff. You can ask for something thats not on the menu and if they have it, they will prepare it for you, this was great because of a picky eater of a friend. The service on the beach […] and pool was good, they kept the margaritas and drinks coming. The location of the hotel was very useful because its located 10 min from the airport and 15 from the pier. Read moreGenuine Hotels.com guest review
When I went early November it wasn't very busy and kind of boring. The buffet wasn't that great and I didn't eat at any of the restaurants so I don't know about that part. The drinks are very good though and the staff very nice. I'm sure if I would have went in high season it would have been more exciting .Genuine Hotels.com guest review
Our stay was all fine and exacty as expected.Genuine Hotels.com guest review
First time in PV and the Hilton did not dissapoint. It is a smaller resort as expected and did not have nightly entertainment which was also expected. However it was located a short 10 min cab ride from downtown and allowed ease for access to entertainment. Cabs were readily availiable. Staff never pressured us and always were keen to help in any way. […] The buffet offered good variety throughout the day but the a la carte's were great. We could book each day without any restrictions or limit. Drink were prepared to order and easily accessable. The room service menu was adiquate for late night snacks. Overall a wonderful experience. Hotel was always clean and polished. Recomend to anyone to stay Read moreGenuine Expedia guest review
Very clean rooms and new facilities! My husband and I really enjoyed the stay there!Genuine Expedia guest review
Nice hotel. Staff was exceptionally friendly. Food was good but not outstanding. Beach is nice.Genuine Hotels.com guest review
This hotel was wonderful . Very friendly staff and good food . The roof top pool was closed due to leaking , but was fix ASAP . Over all a great holiday !Genuine Expedia guest review
"Best stay in Puerto Vallarta ever!"
We loved this smaller hotel. The food was great , the drinks were awsome. We got an upgrade to an ocean view room on the top floor, and what a view!! Loved the fact that there wasn't that loud music going all the time by the pool. Best place to watch the sunset at the roof top pool. Would love to go back!! Carlo at the front desk made sure our stay […] was top notch. Read moreGenuine Expedia guest review
"Pampered and Relaxed After Three Nights!"
Exceptionally clean - everywhere! Restaurant advertising was misleading (we discovered that some were only open on specific days so although we were in the hotel for three nights, we were unable to try the Brazilian restaurant). Allowing smoking especially near the restaurants was hugely frustrating and took away from the "fine-dining experience". […] Our table of four was forced to move inside (from a lovely outdoor setting) to escape chain-smokers who lit up as soon as they were seated. Restaurant food was overall very good but the service, consistently outstanding. We were not impressed with any of the Italian offerings; however, the 5-course French and Mexican meals were excellent. Alcoholic drinks ( whether poolside, lobby bar, O' West Lounge or during meals) were tasty but tended to have a lower alcohol content unless you asked for a "double" which the bartenders were always happy to oblige. Minor maintenance repair requests were dealt with incredibly promptly. Breakfast room service was superb; prompt and delicious. All staff were consistently incredibly friendly and helpful and often went out of their way to please. If you can afford to spend a little extra, opt for the higher floor oceanfront Jr.Suites. The quality furnishings, amenities, privacy and of course the unobstructed view are the only 'way to go'. We would strongly suggest that the hallway music, although very pleasant, was audible in our room and should be lowered earlier than the usual 11pm timing. Read moreGenuine Expedia guest review
バジャルタはほぼ毎月来ておりますが、ヒルトンは1年ぶりの利用になります。 シャワー、洗面所の水圧がかなり低く、また排水が良くないのが気になりましたが、 それ以外は問題なく、満喫することができました。Genuine Hotels.com guest review
Excelente! La atencion de todo el personal en todos los ambientes, asi como la calidad de los alimentos y bebidas en general es muy buena, y en particular en los restaurantes frances y mexicano la calidad es excelente. Recomiendo mejorar la calidad del sushi en el sushibar, y tambien mejorar la calidad de las almohadas como es usual en otros hoteles […] Hilton. Read moreGenuine Hotels.com guest review
"Muy buena eleccion"
Exelente buena comida y servicio regularGenuine Hotels.com guest review
"Buen hotel para vacaciones familiares"
El hotel es muy comodo y limpio, cumple con la relación costo beneficio, la comida esta bien, no es la gran cosa pero no te mueres de hambre.Genuine Expedia guest review
"SERVICIO DE PRIMERA"
MUY BIEN ATENDIDOS Y EL HOTEL BONITO, SOBRETODO LAS MESERAS DE PLAYAGenuine Hotels.com guest review
"hotel con todas las comodidades"
El hotel esta genial para todas las personas que compartimos el gusto por lo pequeño pero con todas las comodidades, en plan tranquilo o familiar esta excelente, la comida riquisima y con buena variedad y alimentos de cálidad. el personal excelente ya que en todo momento nos ayudaron a transportar a una persona discapacitada. creo que las instalaciones […] son suficientes para el cupo de huéspedes. algo importante que en otros hotel no lo eh visto, el todo incluido aplica también para room service. Read moreGenuine Expedia guest review
"muy acogedor, la comida muy buena,"
Fueron vacaciones familiares, el kids club excelente, tiene bonita playa sin piedra. lo unico mal el servicio de los meseros...no es muy eficiente.Genuine Expedia guest review
"El hotel y servicio muy buenos"
En general muy buena. Salvo unos inconvenientes en el cuarto. En dos ocaciones se tapo el wc y mantenimiento se tarde un poco en venir. En otra ocacion No tenia agua en mi cuarto... y otra vez llamar a mantenimiento. Los dos se solucionaro... pero es la primera vez que nos pasa en algun hotel...Genuine Expedia guest review
"Muy buena opción para viajar a Puerto Vallarta"
Las habitaciones son amplias, limpias, cómodas, con excelente aire acondicionado. Los bares están en todos los lugares de paso, así que siempre hay opciones cerca. El lobby tiene musica en vivo y es agradable. El restaurant de buffet es muuuy bueno. Tiene tres restaurantes temáticos, uno mexicano, uno frances y uno brasileño. Todos buenos, pero el buffet […] es excelente. La alberca es grande y limpia, tiene playa bonita con camastros y sombrillas, así como club de playa. El personal muy amable y la gente de animación es verdaderamente atenta. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )