"The villas across the street are 2 stars"
The main buildings (restaurants, front office) have a good design and have curb appeal. Once you cross the street and see the villas, reality sets in. I was in the 300 series rooms, my room was not ready to check-in at 4pm - had to be cleaned. Multiple wall cracks and dirt smears on several walls, patio sliding door lacked door bar for added security. […] The front door secondary lock did not work. The bathroom was awful. They designed the bathroom to be simple, which is fine, however by letting moldy caulking be visible in all parts of the bathroom is inexcusable. Shower drain was slow and typically had up to 1 inch of water around your feet. The toilet water was brown, not due to a dirty toilet but the water was actually brown! Lack of adequate water flow for the toilet was wasteful due to numerous flushes needed. The outside view (distance) on the balcony was nice, however if you looked down immediately from the balcony, trash was strewn in abundance and was never cleaned daily. Read moreGenuine Hotels.com guest review
"Far from beach. Expensive breakfast & transport"
Far from beach. Expensive breakfast. Expensive hotel transport to town. Pool bar open all day but waited for hour for our order. Room dirty with shoe marks against walls.Genuine Expedia guest review
"For Slit Personality's"
The hotel is equidistance between Karon and Patong Beach's. Great location if you want the relaxing beach of Karon or if your in the mood to Shop, eat, and drink on Patong. Taxie's will try to charge u 300 THB but if your a good haggler u can get them down to 200 from either beach to the hotel. Room was clean, nice amenities, even a beach bag for you […] to use. Staff was helpful but housekeeping came very late in the day when we just got back from the beach and we're getting ready for dinner. Read moreGenuine Hotels.com guest review
"Beautiful Hotel, Operations Need Work"
The room, the views, the pool, etc are all gorgeous at this hotel. When nothing goes wrong, it honestly feels like you're at at 4 or 5 star hotel. However, when we got there, they were overbooked and we had to spend the first night at a horrible motel in Patong (a trashy beach nearby). To be fair, they did upgrade us for the remainder of our stay to […] an even nicer room at no additional charge. However, during one of those nights, there was light rain and the power went out which meant no electricity (or air conditioning in 80 degree weather) from 9pm until 3am. Like the title says, it's a stunning hotel, but it's the basic logistics and operations that are hurting them most. Hopefully they can figure it out, but for what you're paying .... it's great value! Read moreGenuine Hotels.com guest review
"Busy Road and a Cliff"
Hotel is on two sides of a busy highway. Reception and the restaurant are on one side with the majority of rooms and the pool on another. There wasn't a signal or a crosswalk. You either ran quickly or waiting a long time for the hotel cart to come get you. The room were really on a cliff with a steep and uneven walkway that did not have any handrails. […] I would not recommend this hotel for seniors or young children. Room was clean and breakfast buffet was very good. Read moreGenuine Expedia guest review
I didn't have my entire trip planned and decided to extend my stay. At the front desk it was probably 3-4 times the cost from online. So I booked two additional nights on Expedia. All of the pictures and descriptions were the same, but the prices and rooms are not. I booked one for $24 a night which is great, but it was the wrong room and I would have […] had to move. To upgrade they wanted $33 per night in addition to the $24 I had paid. If extending, make sure you book the same area of the hotel! If you booked the 3rd most expensive, book that one again. Read moreGenuine Expedia guest review
"Beautiful Views, not so clean room"
Booked this because we were staying just 1 night in Phuket before we headed off to Phi Phi. It's a pretty far ride from the airport and had a little trouble making sure the cab driver know where we were going. Once we got there, check in was easy, even at midnight. They took us over to our room, which was across the street, but it's not as bad as some […] of the other reviews make it seem. They drive you and your luggage over there, and it's literally just crossing a street. The room was okay. Pretty basic, except not very clean. The comforter and sheets had some clear dirt spots and even some hairs, we tried not to think about it and just went to bed. The breakfast in the morning was great, and a beautiful view. Only place we stayed in the islands that actually cooked Thai pancakes for breakfast. When we wanted to head over to the beach, we realized we weren't that close. Our options were wait for a shuttle to take us, OR rent a moped for $10 usd. We took the moped option and it worked out great. They don't speak much english so can't give you much instruction - but that seems to be the case across all the islands in Thailand. Overall it was a nice stay. Read moreGenuine Hotels.com guest review
Everything was great! Wish the rooms had wifi though. Another concern was the boxing gym below the rooms made me feel a little uncomfortable at first. When I was approaching my room the guys at the gym were whistling and howling at me. But throughout the stay I avoided them.Genuine Hotels.com guest review
The hotel is on Karon cliff which boasts spectacular views. Be careful at booking. There are rooms down on the cliff as well as the opposite side of the street. We opted for a "deal" and ended up above the hotel next to a Muay Thai boxing studio. This wasn't ideal, but again, we chose to focus on the beautiful view. Also, walls are thin. Fair warning […] as we had interesting neighbors and got to hear their bathroom antics post party in the am. I would recommend renting a motor scooter from the hotel. That way you can get to Karon, Kata or Patong beach at your leisure. It's a much cheaper option than taxis or tuk tuks and affords you freedom. Overall fairly clean. Staff was helpful. Breakfast was good and the restaurant has fantastic views. Nice way to start the day! Read moreGenuine Hotels.com guest review
"O.K. But you could do better"
The manager was not very nice and the staff were good but did not like their job. The room was small and to have a shower the whole bathroom would get wet. The location is not very good because it cost so much for the tuk tuk to get to places.Genuine Hotels.com guest review
"Enjoyed the views & staff"
Staff very pleasant and helpful.At times language barrier was a problem but overall we had a nice stay. Breakfast buffet was good, different selection each morning, couldnt complain.Good value for money especially if ur on a budget but we were quite happy with our choice. It was nice location out of Patong a bit, away from the rat race , scenery was […] awesome , views over the ocean .Overall we had a lovely stay at Secret Cliff Read moreGenuine Expedia guest review
"what a great view"
The hotel is such a surprise,secret is a great name for this hotel. The views are amazing for most of the hotel.Breakfast was very good and the outlook each day made it so special. The Food we order was great and service even for room service very quick.Genuine Hotels.com guest review
We arrived at Secret Cliff after 5 nights in Nai Harn for the second half of our honeymoon. We pulled into a lovely driveway went to the beautiful reception and checked in, then we were put in a buggy with our luggage taken out of the driveway, across the road, past a boxing ring and taken to a "villa". It was disgusting and tiny and the bathroom did […] not even have an actual shower it was a shower head sticking straight out of the wall opposite the toilet. After walking in then walking straight across the road back to reception (I was very upset) my husband spoke to someone and after paying alot more money we were moved to the cliff side. After waiting 40 minutes for our very expensive room with a beautiful views aircon to actually cool the room down I picked up the phone to call my children in Australia, there was no dial tone or any other signs that it works. So we walked the 150-200 metres back up the virtually vertical hill up to reception to find out that none of the phones at the hotel work so room service was an exhausting walk up the hill then walk back down and wait for them for half an hour to bring our food in a buggy. Beautiful view thats it. Even went to get a massage at the hotel and were told they are going on break for 2 and a half hours. There was a lovely pool with a pool bar which for the 4 nights we were there was never attended ever. We were told if we wanted a drink at the pool to dial 3 from the phone that did not work. Read moreGenuine Expedia guest review
"Nice resort in between Karon & Patong beach"
I had a pleasant stay in Secret Cliff Villa, the villa located at very convenient location, in between karon beach & patong beach, will be more convenient if you rent a motorbike. Staff are friendly and helpful :) The only inconvenient is that villa located across the road from front counter. Other than this, all are good and would recommend other to […] stay here :) The best part was the interior design of this resort maintain the nature's by this cliff, for example like big trees and rocks, the interior design doesn't affect these beauty of nature. Read moreGenuine Expedia guest review
"Bad hotel but great boxing gym"
I have been to Thailand 5 times and continue to go - secret cliff was the WORST place ever ! Rooms where so old and our rooms rarely got cleaned - we had the same sheets the whole time , we rarely got new shower towels, the buffet breakfast is horrible and a waste of money ! PATONG BOXING GYM is a great facility ! I go there everytime ! I recommend […] those boys highly ! Stay at a different place and taxi tuk tuk or get a bike into boxing gym if you want to do Muay Thai ! Read moreGenuine Expedia guest review
"Nice hotel if you are looking for options"
This hotel is a good reminder about added costs for travel, breakfast, etc. having said that, staff were great to book excursions and taxis.Genuine Expedia guest review
"highly recommend exotic comfortable quiet accomm"
Pros: Central location close to Karon and Patong beach. Super friendly staff ensure your comfort stay and the most convenience. Unlike the other hotels, this one is away from high rise buildings- very leafy and a real resort style accommodation. Free buffee breakfast has so many varieties. Wi-fi is available to all locations of the hotel, very convenient. Cons: […] only 3 bus schedules to beach. We rented a scooter which makes zero distance to both beaches:). Overall, my bf and I are very happy for our 6 night stay. Staff are friendly and speak good English. We'll definitely come back again. Read moreGenuine Expedia guest review
The staff @this hotel were very friendly, typical of the lovely people of Thailand. The food at the Restaurant was superb, with a very wide variety of dishes to choose from. Of a night, you can see the lights of Karon Beach, which is a beautiful setting for a sumptuous meal. We visited the Sunset Bar a number of times which is only a few steps away […] from the infinity pool. This pool looks out over the ocean al the way up to Karon. We would recommend this hotel to family and friends. Read moreGenuine Expedia guest review
"Secluded, away from hustle and bustle"
Decent hotel, however hard to navigate around. Hotel restaurant was nice but pricey, room service was terrible and the desk staff are not hospitable as the other places we stayed in thailand. Pools are quite small for the size of the resort.Genuine Expedia guest review
Excellent chilling time, lovely room and good food in the restaurantGenuine Expedia guest review
"Nice hotel & real value for money"
Good experience in terms stay & comfort. Even location is good over seeingteh ocean. Terrific experience.Genuine Expedia guest review
"Beautiful views and relaxation"
Absolutely adored our stay. Wonderful views away from the hussar and bustle. Only down point is 300 bht taxi fares if you wish to go anywhere other than stay at the resort. For the price we paid we have absolutely nothing to complain about. Breakfast was wonderful daily and room service decently priced. Also expect a 900bht one way fare to and from […] airport Read moreGenuine Expedia guest review
"Renovating, noisy and dirty rooms."
I was very disappointed by the hotel. The part we stayed in was across the road and quite a hike from the restaurant. This was not clear in the website. They had not provided two single beds like requested and only changed this the next day. The safe was broken. The drain in the shower was blocked and therefore flooded the whole bathroom and you had […] to walk through a pool of water fill of floating hair and skin cells to get to the toilet. During the day while trying to lounge by the pool the deck was being sanded with a huge noisy machine. After complaining they did stop, but pool was now fill of saw dust. The next day at the pool we were asked to leave the pool area so they could continue renovations!!! The manager was great and the only redeeming factor about this hotel. He organized a nice day trip for us, called us taxis and gave us good advice. Read moreGenuine Expedia guest review
Couldn't have asked more! Great staff, amazing views, clean room. Location is not perfect and you can't really walk to the nearest beach, but there is a free shuttle to Patong beach and Karon beach every morning.Genuine Expedia guest review
The Villa rooms are located across a busy road and up a steep hill requiring a shuttle to get to/from your room to reception and the dining area. These rooms are rated as 3 stars and that are very much that. No access to the beach and requires transport to get to the nearest two shopping and beach areas.Genuine Expedia guest review
It was nice stay. They should improve the room service.Genuine Hotels.com guest review
"Economical, Clean and Good food"
Restaurant has got a superb view of beach, hotel is very clean and all staff are very supportive. Rate is econimical. It is 2 km far from the beach but except that there is no negative reason to stay in this hotel. Food quality is very good we enjoyed our stay in this hotelGenuine Expedia guest review
Absolutely beautiful view, great service. 5 stars in my opinion ;)Genuine Expedia guest review
"Far from everything, Highly not recommended"
The Hotel is far from beach, 200Baht/person to go to nearest beach. The room is away from the reception, you have to cross main road to go to your room which is highly dangerous in Phuket traffic, The motorbike rent charges are double(300Baht/day) which i double then anywhere else, but you no have any option because its far from main city where you […] can reach to anything. Room toilet flush was not working, room lock was in bad condition, struggle to open the door. Highly not recommended. I will suggest to stay in hotels near the beach, Karon beach is my favorite. Read moreGenuine Expedia guest review
HOTEL IS OK. JUST THE LOCATION FAR FROM PATONG. EVERY TIME GO OUT NEED TO PAY FOR TAXIGenuine Expedia guest review
"Secret Cliff Villa a spectacular view"
From the moment of arrival I found reception staff very friendly, there was a language barrier but was soon rectified by having an english speaking person on hand. My room was very clean & the view outstanding. My first night there friends staying at another location came & joined me for dinner at Secret Cliff Resort, the food was excellent as was the […] service. My friends commented on how lovely the resort & villas were & much preferred it to where they were staying in central Karon. My friends & I did the Thai cooking class the resort had on offer...needless to say we had such a fun afternoon...laughter to be had by all. If there was a downfall it would be the need to get tuk tuks or taxis wherever I went but in having said that I think the view & friendliness overrides that. I would have no hesitation in returning to Secret Cliff Villas again. Read moreGenuine Expedia guest review
"Relaxation at Secret Cliff!"
The staff at the hotel were amazing, especialyl Nadeem who was freaking awesome! He upgraded us after we were not too happy with the room we booked. He showed us a couple of rooms, and we got one that was over the sea, and it was awesome! The staff were very helpful and nice to deal with and always had a smile. The hotel is conviniently located between […] Paton and Karon beach. Only one leaking hole was there in our ceiling, which was repaired, but still the hole made it look a bit unsightly. But I had a fantastic time Read moreGenuine Expedia guest review
It is a nice hotel with beautiful tree settings. The cricket sound is especially peaceful to the ear at night. The weather in the afternoon is too hot, at night is very cool? 3 night 4 day would be enough for a traveller.Genuine Expedia guest review
To coin a term used by Karl Pilkington, this place is a jewel in a turd. I went to Phuket 8 years ago and unfortunately it has taken a turn for the worst. If you plan to spend most of your time at the hotel then this place is brilliant. Helpful friendly staff, great food and very comfortable rooms.Genuine Expedia guest review
"The best thing about here was the pizza restaurant"
This place was awful, find somewhere else is my advice!! They made me wait 3 hours to check in even though I got there at 12pm, then they couldn't find my confirmation & kept rechecking my passport..Eventually I was taken by van across the road & then had my details checked again, & then they phoned me again to confirm my name!!..Once I got to my room […] there were no electrics & a huge damp patch on the ceiling was the first thing that came to view, & the moth eaten towels weren't exactly a thrill to use. The rooms are close to the boxing ring & the road so it is quite noisy(even though they claim that the rooms are soundproofed!!) & the view from the balcony wasn't great(best view by restaurant). The beach was about 2km away which I walked to once, but it was on a really busy road & up & down 2 mountains..The tuk tuk there was a ridiculous price. Trying to cross the busy road to get food was a case of hope that nothing kills me as it's so busy..It's really bad at night as there are no street lights!! I had recently had heart problems so could have done without having to cross the road or any of the other problems...Cleaners, electricians & gardeners were nice though & the pizza restaurant has some of the best pizza I've ever had in Asia & I've lived in Asia 15 years! Read moreGenuine Hotels.com guest review
"Ok hotel for the price."
Nice and clean rooms, balconies, view, and pool, but travelers should be aware that there is a Secret Cliff Villa and a Secret Cliff Resort, both the same company, but on opposite sides of the road, with the Villa having less services. The disadvantage of the hotel is that it requires a lot of taxi expenses due to the location. You should budget minimu […] $20/day. The hotel shuttle is not sufficient and convenient, unless you want to spend your time on the most overrun beach... Read moreGenuine Expedia guest review
"Grand views at the secret cliff"
Loved the hotel, room and location. We stayed in a deluxe villa which was above the pool. Hotel is split into two sides, guests and pool with bar one side and reception and restaurant on the other. There is a bowing gym on the corner by the road (we weren't close enough for it to bother us, but there wasn't noise at in appropriate times..) The rooms […] are up on a hill to claim the view (we weren't very high so weren't bothered by the climb, and if you were the staff have a took took which will drop you up, and also does scheduled free. Runs to patong and karon through the day). The hotel is almost perfectly between karon and patong (approx 2.5km each way) so you can hail a took took quite easy for 200-300). We hired a bike, which is convenient and inexpensive but also not for everyone. The road gets busy at times and the surface in patches is rough (there were three people hotel bound with bandaged body parts). The room has all you need, safe, balcony with outdoor setting and clothes airer, big bed (two joined), tv (didn't even bother turning it on), two bottles of water supplied with fresh towels and sheets daily, and a wet bathroom (shower with no curtain), the shower not amazing but does the job. The pool is nice, with a great view, seat with bubble option, seats surrounding and a bar beside (expensive for Thailand but no different if all you do is go to bigger hotels for food and drink..) Read moreGenuine Expedia guest review
"The worst place I have stayed in Thailand"
This is by far the worst hotel experience I have had in Thailand, possibly ever. It started badly. Check-in took 90 minutes, while the hotel staff tried to locate my booking and find my room. I was then taken to the wrong room by car as it was the other side of the road to the main hotel (The non-beach side). When I eventually found my room it was not […] anything like the pictures on the website. I was positioned on a hill behind a boxing ring with no view of the sea. It had an all-in-one bathroom with no separate shower and was downright depressing. I paid for two nights but checked out after one. I would suggest finding somewhere else to stay while in Phuket... anywhere else for that matter. Read moreGenuine Hotels.com guest review
"A great hotel indeed, for any family."
The positioning of the rooms is great, as it offers a daily-sunset view equal to that of Sunset Mountain without ever leaving the apartment. The view from each room is in fact, excellent - throughout the day. Add to that, the morning sounds of birdsong and the experience is - dreamy.Genuine Expedia guest review
"hotel for all"
i have been in this hotel for 6 nights but i really didn't want to go back home location, services,stuffand everything were nice . hotel suites everyone Couples,Familie and Business Travellers . to tell more truth i didnt like one thing that no fresh air in bathrooms .Genuine Expedia guest review
Secret Cliff Villa offers a very good value for the money. if you are looking for a quite place, away from the crowd but still close to major beaches, Secret Cliff Villa is in the perfect spot. nice view and friendly staff.Genuine Hotels.com guest review
"nice hotel however could be better"
We stayed here for 9 nights from 29/12/12 on arrival to the hotel everything was nice, staff friendly however English not very good. We stayed in room 206 which was across a busy road from the reception, bar and restaurant. Nice clean room with a large bed not very good air con takes a long time to get the room cool. The room was a sea view room which […] was ok, think it would have been better to say it was a room with a view of the Mauy Thai boxing gym situated on the premises, training starts early so this would be your early morning alarm call. Breakfast is from 6:30-10:30 however didn't go most days as we couldn't be bothered trying to cross the road. Service at the restaurant is very slow went for lunch one day and it took over 20 mins for a chicken sandwich to be brought out. Shuttle service to Patong and Karon is free at specified times however out with those times can be paid for at reception for 200-300 Bhat, we a got a tuk tuk that can be flaged down at the road. This hotel is very basic and clean, wouldn't recommend this to elderly or families with small children as the hills and stairs to the rooms are very steep and not lit very well at night and the road to the reception is very busy. Overall a good stay however wouldn't stay again. Read moreGenuine Expedia guest review
The stairs to my room were that steep we would have to crawl up the first two steps! then when we got to our room we were horrified to find out that we could not flush toilet paper in the toilet, we had to put it into an open bin. The hotel staff at reception need to speak better English, they just gave us funny looks when we were asking questions! […] Every time you leave your room you have to take your key out of the holder and when you do all the power goes out, so when you go back to your room its hot. Read moreGenuine Expedia guest review
The hotel was extremely clean and well maintained, but the best part about it was definitely the view! I would recommend it for relatively fit people as the view has a price- lots of stairs! Has a nice restaurant on-site with a great breakfast. Does require a tuk tuk for 300baht into Patong or Karon/Kata but it's worth it to be in a great quiet spot […] with 2 awesome pools. Read moreGenuine Expedia guest review
excllent enjoyed it BEST AMONG The THAI holiday locationsGenuine Hotels.com guest review
the hotel management should cut the tree because the tree disturbing my see sight to the seaview...Genuine Hotels.com guest review
very nice, beautiful view of the beach & Ocean & it also has 2 pools you can use which has been fantastic, i just wish the pools weren't so heated but its been very good. very nice place. its out of the way of things so its perfect if you don't want to be in the hussle of everything.Genuine Hotels.com guest review
"Cheap for a reason"
This was a cheap nights stay and was obviously due to building construction works all around the unit we stayed in. It would have been nice to know this before booking so we could then make the call.Genuine Expedia guest review
"Mycket bra service men lite långt från staden."
Tänk på att det kostar typ 200-300 THB att åka ner till "stan" så det kan ni lägga på på priset.Genuine Hotels.com guest review
预定的海景房，晚上到达，真心太美了，坐在阳台上听海风声的感觉特别棒，逛到游泳池边上，游泳池很小，不过风景很好。早餐也挺丰盛的。不过周围几乎什么都没有，只有酒店有餐厅可以吃饭，有免费的bus每天到巴东海滩和卡伦海滩。以后还来住这里。Genuine Hotels.com guest review
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