"Worse Hotel Experience in Macau"
I was very disappointed that this establishment is part of the SPG accredited hotels. The entire staff and management was a disappointment from Check in to Check Out. Ashes were founded in our toilet and was not cleared throughout the entire duration of our stay. Amenities are satisfactory but the staffs and management teams were unprofessional and […] not proficient in their responsibilities and job. In summary, WORST HOTEL EXPERIENCE in MACAU Read moreGenuine Hotels.com guest review
"Good location for casino play and stay"
This hotel is a Good location for casino play and stay. I was enjoyed with Sheraton every time when I was stay at Macau.Genuine Expedia guest review
Overall very nice.Genuine Hotels.com guest review
"Nice hotel! Highly recommended!"
Excelent customer service, very friendly! Nice decoration and excelent view from the room. You can take the shuttle to others location, very convenient!Genuine Expedia guest review
"Perfect hotel in Macao"
Very convenient hotel in Macao, on the Cotai side with everything you need, shop, resorts, casinos, restaurants malls !Genuine Hotels.com guest review
"Exactly what I expected"
Great price for room quality Nice heted pool and jacuzzi Friendly staffGenuine Hotels.com guest review
Great hotelGenuine Hotels.com guest review
"Nice hotel in the heart of Cotai"
The hotel was right across from the Venetian, but the room was half the price. Totally worth it if you are going to Macau, but don't want to spend all your money on the hotel room. The Casino was about the same as every other casino I went to in Macau.Genuine Expedia guest review
Hotel is still new and rooms are nice. Beds are hard, which may not suit some. Shuttle services very good and check in staff are helpful. Location is convenient to other hotels in the area.Genuine Hotels.com guest review
"affordable and accessible"
I had no complaints about the hotel, it was lovely. The buffet was not too great, but apart from that everything was as it should be. Would definitely stay there again.Genuine Hotels.com guest review
Came back to our room at 4 pm and it still had not been made up or towels changed. Called the front desk and they said the hotel was very full and the housekeeprs were behind. That's crazy. Ive stayed at plenty of luxury hotels over the years and that's no excuse for not providing services the customer has paid for. Someone finally came up to change […] the towels about 45 minutes later but they never did come to make up the room. We checked out the next morning and will not return. There are plenty of hotels to stay in Macau. ones that seem to manage to clean up your room even when the hotel is busy. Read moreGenuine Hotels.com guest review
Unfriendly staff and bad service Room service just walked into middle of the room!!Genuine Expedia guest review
"Service is great!"
Staff arranged a slice of birthday cake for my wife realising that it was her birthday upon check-in.Genuine Hotels.com guest review
Everything about this hotel is amazingGenuine Expedia guest review
I was really surprised to find this hotel brand new. I was in that area of Macau 2.5 years ago and the place where this hotel stays know - was a construction area at its beginning. Now this area is awesome and well developed. Some constructions are still happening nearby but they build fast and it doesn't spoil anything. The location is convenient, […] right at the Cotai Strip and very close to all possible attractions and shopping. The hotel itself is very new, comfortable with quality hotel service. Take the breakfast in its buffet included in your package - the buffet is good (however mostly Chinese) and it would be much more cheaper to eat there then somewhere else. The casino is not for non-Chinese mostly, there are bunch of gamblings we even do not know. 100% satisfied of my selection of this hotel. Read moreGenuine Hotels.com guest review
Just one hotel in a great complex. Room was clean, service was helpful, but it was hard to find a taxi, and the concierge didn't seem to know the fastest way to get around town. Bfast buffet also made us sick-- skip it and get a nice meal at the food court. Decent, but I would think twice before paying anything close to full price.Genuine Expedia guest review
"Only if you're here to gamble"
I came to Macao for a conference, not to gamble. The casino in the Sheraton is in the middle of the hotel, and it's very loud. For breakfast, go early because while it is the biggest Sheraton in the world, it's not the biggest breakfast hall in the world, so be prepared to stand in line for quite a while if you are not an early bird. The staff was very […] helpful and friendly. Read moreGenuine Hotels.com guest review
"nice hotel for the price"
it's a nice hotel in the new part of Macau. they're trying to make this part of town a "vegas Strip." but it's not even close. this hotel is near the other top hotels in Macau.Genuine Expedia guest review
"A perfect stay!"
Spent just a single night at the Sheraton Macao and everything was just perfect, from the check-in staff to the room condition. The hotel has a Casino and is conveniently located within walking distant from several other casinos in Cotai Island. We had breakfast and it was great also.Genuine Hotels.com guest review
"Comfortable and lovely hotel."
Overall, the room itself is lovely and large. The only problem we encountered had to do with the free shuttle van service from the ferry terminal to the hotel The van unloaded in front of the Holiday Inn Hotel (Sheraton Hotel is just within walking distance to Holiday Inn). My daughter's suitcase which was placed in the storage below the bus was not […] there when we went to retrieve it. My guess is that is was stolen and not just picked up my mistake by another guest as her suitcase was the only silver color suitcase among the other suitcases. The Sheraton Hotel was kind enough to not charge us for one night's upgrade to the Club part of the hotel. The Holiday Inn, however, was reluctant to provide us with any additional compensation for the lost luggage, but finally agreed to provide us with a lunch and dinner comp, but no other compensation for my daughter's clothing as she now only had the clothes she was wearing. She had to purchase new clothing for the duration of our trip. Please be aware to not place your luggage in the storage compartment under the bus. Better to take a taxi from the ferry terminal to the hotel. Read moreGenuine Hotels.com guest review
This hotel is located in the Cotai Central. You can always ride the free ride from any of the port terminals to hotel. Or it's about 80HKD to the hotel to Gongbi. Anyways, Macau, Macau is old and rusty with a hand full of original casinos. While it's worth visiting each and taking a picture from the outside. All of the hotel/casinos in Macau is the […] same with high end shopping for rich people's second wife. Now Cotai Central is right across the street from Venetian Casino. They are connected with sky-walk by the way, so you really don't have to go outside. The Sheraton is new, clean. If you are Preferred guest, you can skip the line at check in... You'll learn that most Chinese don't understand what lines are... You'll notices this in the port terminals and most hotels where there are more people enforcing the line than behind the check in counter. Anyways, they have excellent room service... Oh and the view... like the rest of China... you won't see more than 1000 meters... So don't expect much other than what's in front of you. For the price, the service, the cleanness, and location you won't regret staying here while visiting Macau. Read moreGenuine Expedia guest review
"A short getaway"
A place where the surrounding is having a festive atmosphere. No matter you were having a short stay for a day or two, you would find easy shopping malls around, nice local food in a short distance and warm surrounding for rest. Just a short getaway!Genuine Hotels.com guest review
I am not a big fan of Sheraton Hotels. They tend to be old fashioned, stiff staff, not very well preserved, old fashioned, well just old. But not this one, everything was brand new, well preserved, staff was attentive, it was a overall great experience.Genuine Hotels.com guest review
"very nice hotel"
the hotel is very new and not too expensive!! love itGenuine Hotels.com guest review
"Great location and condition"
When I booked through Expedia, it said that all the guest rooms had complimentary WIFI. I was unpleasantly surprised to find that the Internet (wired and WIFI) was not free. That being said, the hotel is clean, spacious, and in an excellent location. It is connected to the Sand Center, featuring 2 casinos, a shopping center, and food court. The hotel […] itself has 3 amazing swimming pools. Read moreGenuine Expedia guest review
"Close to Cotai Pier"
There were a lot of staffs at the reception so check-in was fast and painless. Besides the free breakfast coupons, my family and I got some extra free ferry tickets to Hong Kong. The swimming facilities are nice. Within the shopping center, there are a varieties of restaurants to choose from.Genuine Hotels.com guest review
Very nice hotel physically, but poorly designed. Lobby is literally like a massive bus station. Check in took over thirty minutes just waiting in line, checking out is no better. Staff very poorly trained, maybe 10 percent speak English even poorly. Breakfast buffet is dismal, ambience is like a disaster relief station. Claims to be the biggest Sherton […] in the world with 3800 rooms! Living proof that bigger is hardly better. If you like chaos poorly contained this is it. Otherwise, stay away. Really. Read moreGenuine Expedia guest review
"A very good stay"
The hotel services are good overall, though it may take time to wait for people to get to your room and help out, and hotel lobby/concierge are always very busy, the staff generally are very helpful. As a new hotel in Macau charging at this premium price I think the room could be bigger though, their room is just standard size.Genuine Hotels.com guest review
Expected 4 to 5 star service but....overall stay was very enjoyable. Room was very comfortable. Check in was reasonable...checked in as a SPG member and was not even offered a paper or other member benefits...definite room for improvement. Restaurants were great ...try the Italian...left my eyeglasses in the pocket of the robe. Guest Services followed […] up thoroughly and lost and found mailed back to HK. All the time I was informed by lost and found via email and phone by guest services....Really appreciate the follow up and attentiveness. Very enjoyable stay and would definately return. Read moreGenuine Hotels.com guest review
We have stayed at other, more expensive hotels in Macau and would rate this the best value! Rooms were perfect size and bed was comfy! Staff was great! Breakfast buffet ha great selection!! Would definetly return!Genuine Expedia guest review
"One night at the Cotai Strip"
We really enjoyed our stay at Sheraton. The hotel is spacious and clean. The club lounge was great. It was a good one night at Sheraton.Genuine Hotels.com guest review
"casinos and shopping all around"
Great Club Lounge experience. Average room experience. The bed was uncomfortable. We spent 3 nights, and each moring either my wife or i woke up with lower back pain.Genuine Expedia guest review
It was a good get away vacation for my family. Happy with the location because of its convenience from other hotels and famous landmarks in Macau. From ferry terminal, they have free shuttle bus that runs every 10-15mins to take to and from the hotel. They also have free shuttle buses to connect you to Venetian and Galaxy hotels. To see other points […] of interest and Macau Tower,you can just cross the road to City of Dreams for the free shuttle buses. The room was clean and spacious for a family of four. Hotel staffs, esp. the Filipinos, are very friendly and accommodating. Food in thier restaurant ( Fest) is also ok. Read moreGenuine Hotels.com guest review
"Very friendly staff"
All was very good with the exception of our room fridge that they were reluctant to repairGenuine Expedia guest review
"great hotel for the price"
good hotel, walking distance to venetian and city of dreams, nice food court.Genuine Expedia guest review
"Great option in front of Venetian & City of Dreams"
Excelent option in Cotai, more casinos and the Portuguese colonial city are in the other island tho, but I found Sheraton a good option because I had dinner and went to Dancing Waters at night and both were super close, so it was much more convenient than staying in the other island, where I spent the day and went with free shuttle from City or Dre […] ams. Read moreGenuine Hotels.com guest review
This hotel turned out to be more than we could've expected. The location was perfect! The Sheraton was connected to several other hotels by a beautiful mall that offered loads of fun activities although we didn't leave our hotel too often because there was so much to do there! The room was spacious and clean. The breakfast buffet and Italian restaurant […] were delicious. Definitely staying here next time I go to Macao. Read moreGenuine Hotels.com guest review
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Very busy on weekends. Staff are friendly and tried their best to assist you. They came to your room within 5 minutes to show how to set up the Wi-Fi. Beautiful indoor landscrap with garden. Good value for money.Genuine Expedia guest review
"Great location - great value"
Never having been to Macau, but having been to Las Vegas many times, i wasn't quite sure what to expect and I was pleasantly surprised. The Sheraton Macau is one of the newest hotels on the Cotai strip and thus the facilities were very nice and a great deal considering I paid half of what some of the other resorts were asking. The "adult" pool on the […] level above the main pool was not open during our stay which was somewhat disappointing but the main pools are still very nice. In the evening they had a dj, dancers and a festive atmosphere by the pool bar which meant we didn't even need to leave our hotel to find some fun nightlife. The breakfast buffet offered a variety of western and asian options and the food was very good. While I am not much of a gambler, when I tried to play some of the machines they would not take Macao currency but only hong Kong dollars which i found odd. The hotel is connected to a very large retail and dining complex with high end shops and restaurants, as well as more reasonably priced options such as McDonald's and a food court. I would highly recommend staying here to others. Read moreGenuine Expedia guest review
"I loved it!"
This hotel is so nice. Clean, modern, good staff! I recomend! But two complain; wireless only in lobby and the air is too cold. Good price and benefit.Genuine Expedia guest review
This is a really beautiful hotel with great staff and great facilities. Also the first time I found really good wifi on our whole trip to China! :-) It was great to be a short walk from the Venetian. Speaking of the Venetian stop by McSorley's Pub if you are missing Western food and the Bellini Lounge for a great band and friendly waitresses.Genuine Hotels.com guest review
"great hotel, it's Sheraton, no doubt"
i booked it for my parents,i was not sure if they would be satisfied with the room as i never been there. i rested my heart when my father sent me message saying that the room is fantastic and the location is so convenient. i also want to thank the hotel staffs for the great help, i asked many questions before having booked the room, i could always […] receive quick and positive reply from them. recommend to everybody Read moreGenuine Expedia guest review
great experience. i've stayed at the Galaxy, but Sheraton makes me feel just like home. staffs are friendly and try their very best to answer my questions.Genuine Hotels.com guest review
hotel in general is well equipped and conditioned. But because of newly finished, the public area, especially hallway smell so muchGenuine Hotels.com guest review
The hotel is brand new, beautiful, spacious, lovely. Complaints? None.Genuine Hotels.com guest review
"Very Nice Hotel!"
Very clean and nice 5* hotel. Price not too expensive comparative to 5* standardGenuine Hotels.com guest review
Great from beginning to end. The staff was great, there are tons of shops, restaurants and things to do in and around the hotel. Very new hotel and in great condition!Genuine Expedia guest review
"Great location for Cotai Sightseeing in Macau"
Great location in Cotai area of Macau. You will need to spend for taxi fares if you plan to see historical landmarks in downtown area of Macau.Genuine Hotels.com guest review
"Every staffs at the front desk seems to be new."
Too long time to check in and out, even at the member counter. Couldn't find guest's deposit information, and not kind. The TV in the room was out of order. Staying in the hotel wasn't such nice.Genuine Hotels.com guest review
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