I am not a big fan of Sheraton Hotels. They tend to be old fashioned, stiff staff, not very well preserved, old fashioned, well just old. But not this one, everything was brand new, well preserved, staff was attentive, it was a overall great experience.Genuine Hotels.com guest review
"very nice hotel"
the hotel is very new and not too expensive!! love itGenuine Hotels.com guest review
"Great location and condition"
When I booked through Expedia, it said that all the guest rooms had complimentary WIFI. I was unpleasantly surprised to find that the Internet (wired and WIFI) was not free. That being said, the hotel is clean, spacious, and in an excellent location. It is connected to the Sand Center, featuring 2 casinos, a shopping center, and food court. The hotel […] itself has 3 amazing swimming pools. Read moreGenuine Expedia guest review
"Close to Cotai Pier"
There were a lot of staffs at the reception so check-in was fast and painless. Besides the free breakfast coupons, my family and I got some extra free ferry tickets to Hong Kong. The swimming facilities are nice. Within the shopping center, there are a varieties of restaurants to choose from.Genuine Hotels.com guest review
Very nice hotel physically, but poorly designed. Lobby is literally like a massive bus station. Check in took over thirty minutes just waiting in line, checking out is no better. Staff very poorly trained, maybe 10 percent speak English even poorly. Breakfast buffet is dismal, ambience is like a disaster relief station. Claims to be the biggest Sherton […] in the world with 3800 rooms! Living proof that bigger is hardly better. If you like chaos poorly contained this is it. Otherwise, stay away. Really. Read moreGenuine Expedia guest review
"A very good stay"
The hotel services are good overall, though it may take time to wait for people to get to your room and help out, and hotel lobby/concierge are always very busy, the staff generally are very helpful. As a new hotel in Macau charging at this premium price I think the room could be bigger though, their room is just standard size.Genuine Hotels.com guest review
Expected 4 to 5 star service but....overall stay was very enjoyable. Room was very comfortable. Check in was reasonable...checked in as a SPG member and was not even offered a paper or other member benefits...definite room for improvement. Restaurants were great ...try the Italian...left my eyeglasses in the pocket of the robe. Guest Services followed […] up thoroughly and lost and found mailed back to HK. All the time I was informed by lost and found via email and phone by guest services....Really appreciate the follow up and attentiveness. Very enjoyable stay and would definately return. Read moreGenuine Hotels.com guest review
We have stayed at other, more expensive hotels in Macau and would rate this the best value! Rooms were perfect size and bed was comfy! Staff was great! Breakfast buffet ha great selection!! Would definetly return!Genuine Expedia guest review
"One night at the Cotai Strip"
We really enjoyed our stay at Sheraton. The hotel is spacious and clean. The club lounge was great. It was a good one night at Sheraton.Genuine Hotels.com guest review
"casinos and shopping all around"
Great Club Lounge experience. Average room experience. The bed was uncomfortable. We spent 3 nights, and each moring either my wife or i woke up with lower back pain.Genuine Expedia guest review
It was a good get away vacation for my family. Happy with the location because of its convenience from other hotels and famous landmarks in Macau. From ferry terminal, they have free shuttle bus that runs every 10-15mins to take to and from the hotel. They also have free shuttle buses to connect you to Venetian and Galaxy hotels. To see other points […] of interest and Macau Tower,you can just cross the road to City of Dreams for the free shuttle buses. The room was clean and spacious for a family of four. Hotel staffs, esp. the Filipinos, are very friendly and accommodating. Food in thier restaurant ( Fest) is also ok. Read moreGenuine Hotels.com guest review
"Very friendly staff"
All was very good with the exception of our room fridge that they were reluctant to repairGenuine Expedia guest review
"great hotel for the price"
good hotel, walking distance to venetian and city of dreams, nice food court.Genuine Expedia guest review
"Great option in front of Venetian & City of Dreams"
Excelent option in Cotai, more casinos and the Portuguese colonial city are in the other island tho, but I found Sheraton a good option because I had dinner and went to Dancing Waters at night and both were super close, so it was much more convenient than staying in the other island, where I spent the day and went with free shuttle from City or Dre […] ams. Read moreGenuine Hotels.com guest review
This hotel turned out to be more than we could've expected. The location was perfect! The Sheraton was connected to several other hotels by a beautiful mall that offered loads of fun activities although we didn't leave our hotel too often because there was so much to do there! The room was spacious and clean. The breakfast buffet and Italian restaurant […] were delicious. Definitely staying here next time I go to Macao. Read moreGenuine Hotels.com guest review
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Very busy on weekends. Staff are friendly and tried their best to assist you. They came to your room within 5 minutes to show how to set up the Wi-Fi. Beautiful indoor landscrap with garden. Good value for money.Genuine Expedia guest review
"Great location - great value"
Never having been to Macau, but having been to Las Vegas many times, i wasn't quite sure what to expect and I was pleasantly surprised. The Sheraton Macau is one of the newest hotels on the Cotai strip and thus the facilities were very nice and a great deal considering I paid half of what some of the other resorts were asking. The "adult" pool on the […] level above the main pool was not open during our stay which was somewhat disappointing but the main pools are still very nice. In the evening they had a dj, dancers and a festive atmosphere by the pool bar which meant we didn't even need to leave our hotel to find some fun nightlife. The breakfast buffet offered a variety of western and asian options and the food was very good. While I am not much of a gambler, when I tried to play some of the machines they would not take Macao currency but only hong Kong dollars which i found odd. The hotel is connected to a very large retail and dining complex with high end shops and restaurants, as well as more reasonably priced options such as McDonald's and a food court. I would highly recommend staying here to others. Read moreGenuine Expedia guest review
"I loved it!"
This hotel is so nice. Clean, modern, good staff! I recomend! But two complain; wireless only in lobby and the air is too cold. Good price and benefit.Genuine Expedia guest review
This is a really beautiful hotel with great staff and great facilities. Also the first time I found really good wifi on our whole trip to China! :-) It was great to be a short walk from the Venetian. Speaking of the Venetian stop by McSorley's Pub if you are missing Western food and the Bellini Lounge for a great band and friendly waitresses.Genuine Hotels.com guest review
"great hotel, it's Sheraton, no doubt"
i booked it for my parents,i was not sure if they would be satisfied with the room as i never been there. i rested my heart when my father sent me message saying that the room is fantastic and the location is so convenient. i also want to thank the hotel staffs for the great help, i asked many questions before having booked the room, i could always […] receive quick and positive reply from them. recommend to everybody Read moreGenuine Expedia guest review
great experience. i've stayed at the Galaxy, but Sheraton makes me feel just like home. staffs are friendly and try their very best to answer my questions.Genuine Hotels.com guest review
hotel in general is well equipped and conditioned. But because of newly finished, the public area, especially hallway smell so muchGenuine Hotels.com guest review
The hotel is brand new, beautiful, spacious, lovely. Complaints? None.Genuine Hotels.com guest review
"Very Nice Hotel!"
Very clean and nice 5* hotel. Price not too expensive comparative to 5* standardGenuine Hotels.com guest review
Great from beginning to end. The staff was great, there are tons of shops, restaurants and things to do in and around the hotel. Very new hotel and in great condition!Genuine Expedia guest review
"Great location for Cotai Sightseeing in Macau"
Great location in Cotai area of Macau. You will need to spend for taxi fares if you plan to see historical landmarks in downtown area of Macau.Genuine Hotels.com guest review
"Every staffs at the front desk seems to be new."
Too long time to check in and out, even at the member counter. Couldn't find guest's deposit information, and not kind. The TV in the room was out of order. Staying in the hotel wasn't such nice.Genuine Hotels.com guest review
"little bit confusing because of it's huge space"
Nice & Comfortable Place to stay for couples of days... there is no View but still you can feet more peaceful of the hotel style as it's an Modern old Sheraton Style.Genuine Expedia guest review
I wish the hotel would not charge us for having wifi. I had to go to the business center to connect my laptop to get internet free service. The hotel has one business center on the 4th floor. I walked a long way to get there from my room..Genuine Hotels.com guest review
water pressure of the shower need to be improvedGenuine Hotels.com guest review
"Room is good but nothing else except the casino"
No free WIFI in the room, only available in lobby and restaurant. The lunch buffet is good especially the desserts. Nothing to see in the hotel area except the casino.Genuine Hotels.com guest review
"Disappointing service, not recommend!"
This newly open International five star hotel in Sands Cotai Macau is total disappointing. especially the housekeep staffs are not well trained. They did not collect precious guests used towels, then left the room uncleaned whole while I called them to clean up three times a day. there is no response until I went to lobby to talk with manager on duty […] face to face. As a SPG member, I honestly say that I will never choose to stay in this hotel anymore. Read moreGenuine Expedia guest review
Response by Sheraton Macao Hotel, Cotai Central Thank you very much for staying at our hotel. Your thoughts are important for us as it assists us in becoming better at what we do. Regarding the room uncleaned problem we regret any inconvenience you have experienced and we have shared your comments with related departments for review and improvements. Once again, please accept our sincerest apology for any inconvenience this may have caused you. We hope to serve you again in the future.
"Same Same ..."
Back in a Deluxe Cotai view room, same experience as previously.Genuine Hotels.com guest review
Stayed in a family suite, good features for kids. Swimming pools are good for kids too.Genuine Hotels.com guest review
Stayed in a Deluxe Cotai view room this time, the room had a bad smell that appeared to come from the carpet (not sure what / why exactly, excuse me but it smelt like vomit). Alerted guest service and all they did was spray some air freshener (initially they couldn't even tell me if someone had done anything or what they've done to remedy the problem). They […] moved me to another room and this one too had the same problem. I gave up. I find this strange as the hotel is only about 2 years old. Read moreGenuine Hotels.com guest review
"Good hotel, not so good service"
Reasonably standard hotel, mediocre service, good breakfast. A very busy hotel, you are literally one of a few thousand hotel guests and definitely treated as such.Genuine Hotels.com guest review
"Indian food is not good"
Good hotel. But food courts and buffet restaurents are stinking. Indian food is not good. We have to depend on venetian for indian food.Genuine Hotels.com guest review
"Never disappointed everytime"
Stayed Sheraton almost every visit to Macau. Nothing much to complain about. Location is a little problem but made up by the free buses to various spots. Highly recommend.Genuine Hotels.com guest review
Excellent enjoyed à lot would like to go again.Genuine Hotels.com guest review
"Everything was good"
This is our second time stay in sheraton. Big room good breakfast good location, will stay there if visit Macau again.Genuine Hotels.com guest review
"Comfortable Bed for a Good Sleep"
The last time we stayed at this hotel was about 2 years ago. Since then, the service level has not dropped. Room clean with the standard toiletries and well maintained. Pillow soft and comfortable, bed is of good size, probably King size where we had a good sleep. Breakfast good with cheerful smiling service. Check in quick and easy and check out fast. […] Overall, we have enjoyed our stay despite the slight misunderstanding which was quickly put right. Read moreGenuine Hotels.com guest review
"Comfy beds and Good service"
Great Service for my brother and daug. birthday trips. Thank for your birthday cake and surprise for them make it a good memory . Recommend hotel for stay.Genuine Hotels.com guest review
"Beautiful and central hotel"
The hotel itself is beautiful with an amazing pool and everything you need. However it's also in a great location to access other casinos and a quick walk to City of Dreams which has the SoHo restaurant floor and House of Dancing Water show. Our room was spacious and modern but the shower wasn't very well set up and flooded the bathroom floor with […] water each time it was used. We only stayed one night but it was enough and we had a great time! Read moreGenuine Hotels.com guest review
"Best Hotel with Best Location"
i will agree with other reviews, this is hotel dont stand with 4 star or 5 star. basically it is normal casino hotel has a great location advantage. it is like a big market has about 1300 Hotel rooms. so you wont feel like a luxury. it is so massive hotel that you have to walk all the time for lift to your room, lobby to lift. check-in was horrible. […] they dont bother about your luggage, there is no information is available in lobby. you will not feel you are welcomed. first you have to find the place for check-in. and you have to faced huge line standing for your turn. breakfast service is poor but yes breakfast carries delicious food and huge options. so breakfast you will love it. and again they have very small breakfast area compare to the hotel capacity. so always you have to stand for your turn. At the end the hotel condition is brand new, location will help to forget all odds. Read moreGenuine Hotels.com guest review
Having stayed at next door holiday inn for my 3 previous visits, I decided to try the supposedly upperclass sheraton. Thats a great mistake! poor front desk staff. (holiday inn is much better.. they even give u a welcome drink to relax at the lobby lounge ) Over at sheraton , its like a fish market. chaos !!! Rooms were exactly the same with Holiday […] inn,but they cost at least usd50 more. Ripped off!!!! I can go on and on .. I am visiting macau in 3 months time again , holiday Inn.. here i come! Read moreGenuine Hotels.com guest review
"the best vac"
Excellent serviceGenuine Hotels.com guest review
Overall very satisfied as I have stay there abt 3 times a yearGenuine Hotels.com guest review
"Good stay with free upgrade"
Everything met our expectations from a Sheraton. We were given a free upgrade to a room with the cotai view. The breakfast was good too. There was small things that the hotel should consider improve on. There were no shaver and facial cottons provided in the bathroom kit.Genuine Hotels.com guest review
Nice hotel and convenient location. Very freindly and helpful hotel staffs.Genuine Hotels.com guest review
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