"Every staffs at the front desk seems to be new."
Too long time to check in and out, even at the member counter. Couldn't find guest's deposit information, and not kind. The TV in the room was out of order. Staying in the hotel wasn't such nice.Genuine Hotels.com guest review
"little bit confusing because of it's huge space"
Nice & Comfortable Place to stay for couples of days... there is no View but still you can feet more peaceful of the hotel style as it's an Modern old Sheraton Style.Genuine Expedia guest review
I wish the hotel would not charge us for having wifi. I had to go to the business center to connect my laptop to get internet free service. The hotel has one business center on the 4th floor. I walked a long way to get there from my room..Genuine Hotels.com guest review
water pressure of the shower need to be improvedGenuine Hotels.com guest review
"Room is good but nothing else except the casino"
No free WIFI in the room, only available in lobby and restaurant. The lunch buffet is good especially the desserts. Nothing to see in the hotel area except the casino.Genuine Hotels.com guest review
"Disappointing service, not recommend!"
This newly open International five star hotel in Sands Cotai Macau is total disappointing. especially the housekeep staffs are not well trained. They did not collect precious guests used towels, then left the room uncleaned whole while I called them to clean up three times a day. there is no response until I went to lobby to talk with manager on duty […] face to face. As a SPG member, I honestly say that I will never choose to stay in this hotel anymore. Read moreGenuine Expedia guest review
Response by Sheraton Macao Hotel, Cotai Central Thank you very much for staying at our hotel. Your thoughts are important for us as it assists us in becoming better at what we do. Regarding the room uncleaned problem we regret any inconvenience you have experienced and we have shared your comments with related departments for review and improvements. Once again, please accept our sincerest apology for any inconvenience this may have caused you. We hope to serve you again in the future.
Good location, walking distance to Venetian Macau, great sceneries for photo taking along the way. Hotel room was a bit dull and the room was facing a construction site. Some Hotel staffs were not very friendly as well.Genuine Hotels.com guest review
The room and bathroom clean. Accommodations excellent. Currently several construction sites around not much to do in area besides visit the casinos and shop.the hotel staff very friendly and helpful!Genuine Hotels.com guest review
Very good hotel and super valueGenuine Hotels.com guest review
Good Hotel with facilities and worth the value as per price paid, but food in the surrounding area are consider expensive compare to in town. A lot of 'Walking' around is a must.Genuine Hotels.com guest review
Great experienceGenuine Hotels.com guest review
"We like this hotel."
We are happy with the hotel, especially the staff at reception and concierge counter as usual, but are disappointed this time with the room cleaning service - out of our 4 day stay, although we always left the room pretty early in the morning, there were 3 days that it was not cleaned when we returned from outside after 3pm!!! There was also no newspaper […] delivered to the room despite that we had asked for it when checking in. Read moreGenuine Hotels.com guest review
"Beautiful room, good location"
I love how beautiful the room was. It was large & most importantly clean. When I first checked in, I was upset at how noisy & crowded the lobby was. I was concerned too that there wasn't a security system where you slot in the room card in the lift prior to get to the floor you're on. Thankfully when I got to my floor, I was happy that it was quiet. […] Overall I found staff attentive & friendly. I also love the Shine Spa on the 3rd floor of the hotel. The staff warned me prior that there were some renovations going on in the hotel & may effect my experience. Fortunately I chose lunch hour at 12pm when all the contractors were on break so it was quiet. The spa itself was beautiful with beautifully decorated private rooms with its own dressing & shower rooms. From Sheraton to everywhere else is convenient with all the shuttle busses that goes to various terminals and airport. Or you can take a shuttle to the Galaxy where it served as a depot that takes you to other parts of Macau. Will definitely stay here again. Read moreGenuine Hotels.com guest review
a crowded hotel with lots of people, good access to casino.Genuine Hotels.com guest review
Nice hotel; great location in the Cotai strip;Genuine Hotels.com guest review
The hotel is clean, neat, and comfy. It's Sheraton so i suppose the standards are pretty high and I am quite satisfiedGenuine Hotels.com guest review
Hotel staff was great. We arrived very tired and a few hours early and could not check in right away because no rooms were clean. Staff upgraded us to a 2 bedroom suit as soon as it became avaliable for free to compensate us for having to wait so long. On top if this they still checked us in an hour before regular checkinGenuine Hotels.com guest review
"Best Location in Macau"
Great location and great hotel. Has a massive food court on level 2 if you don't want restaurants every night. They have a free shuttle service from the ferry terminal to the hotel. As you leave the building go down the escalators under the road to the other side, turn left and you will see the bright green buses. if you are carrying luggage, don't […] expect the drivers or staff at the hotel to get your bags. The whole place is kind off designed for a day trip or a one night stay etc. The Venetian is across the road and there is a walkway between the two. The Venetian is 'the main' hotel in macau, so its incredibly busy, so its nice to be able to walk away form the madness!! Read moreGenuine Hotels.com guest review
The hotel is newly build.The interior is just amazing.The room was good enough with the great variety in breakfast.Just opposite to the vanatian hotel it has a great surrounding too. Definitely would recommend this hotel.Genuine Hotels.com guest review
"Fabulous Hotel and Amazing Service"
The best hotel I have been to as yet! Right from the Check in Staff to Room Service, everything was A+. We are not just HOPING but WILL SURELY GO BACK to stay at the Sheraton, Macao.Genuine Hotels.com guest review
"Good location but service have to improve"
Right at the cotai belt. Access to all mall but the service at Maccau is bad. Hotel provide free shuttle to and from hotel but no service person to help to carry out our luggage. The sale person in the mall is not friendy.Genuine Hotels.com guest review
The room is spacious and comfortable. Free shuttle buses are available and very conventient to many places. It is a great hotel and definitely will come back again.Genuine Hotels.com guest review
Pleasant stay. Room was big and comfortable. Hotel staff considerate enough to allow early check-in. They have shuttle buses plying to the ferry terminals like the other hotels. No breakfast included. Overall enjoyed the stay.Genuine Hotels.com guest review
"Value for Money"
Beautiful Hotel. Good Location with Excellent food.Genuine Hotels.com guest review
"“Comfy beds”; “Great location”; “Fantastic service"
it was greatGenuine Hotels.com guest review
"Nice hotel and spacious room"
We stayed here one night for our trip in Macau in Jan 2014. The room was nice, spacious and clean. Love free shuttle bus to/from ferry terminal. Hotel located in the central of Cotai area. Easily access to City of Dreams and Venetian hotel. Free wifi in the lobby but not in room.Genuine Hotels.com guest review
"very large hotel"
The hotel does not have its own restaurants, all the restaurants are in the shopping mall underneath the hotel, so you don't have any experience of hotel dining. The room is good size, but it is rather empty with just a one-seater sofa. Although the bathroom is of good size too, the bath tub is small in size and not suitable for tall people to have […] a soak in it. Apart from these shortcomings, all other aspects of this hotel are very good. Read moreGenuine Hotels.com guest review
Although bit expensive, the service is good and the hotel is great.Genuine Hotels.com guest review
Enjoyed every minute at the Sheraton. Everything was perfectGenuine Hotels.com guest review
"Very nice hotel with brilliant good"
Had a great time at this hotel for two nights ! They have free shuttle buses to the Galaxy casino every 10 mins, and from there, there are free buses to everywhere ! This hotel has quite a large number of tables and poker machines so you don't even need to leave if you so not want to!Genuine Expedia guest review
very happy and satisfied.Genuine Hotels.com guest review
"Almost Perfect !"
Everything was great but it Needs a free Wifi in the rooms ! :D we will come again ThnxGenuine Hotels.com guest review
"Great Value for money"
Our 4 nights at the hotel were very satisfactory, with the hotel location being ideal for cotai. Wifi could have been free in rooms and customer service could have been better (as compared to our stay at Grand Lisboa)but we are very satisfied overallGenuine Hotels.com guest review
"great location , clean and well presented hotel"
great !!!!!Genuine Expedia guest review
"Nice and clean hotel with premium facilities"
The stay was very comfortable. The location of the hotel is also perfect as it is just opposite to The Venetian . The hotel has a food court (which we found better than the one inside The Venetian) and a shopping center which was very handy. However the wifi internet in the rooms is not free and cost around HK $120 for the whole day or HK $40 per hours […] which I found quite expensive. However the wifi in the lobby downstairs is free. Overall it was a very comfortable stay and I recommend this hotel to others. Read moreGenuine Expedia guest review
"New years weekend @ Sheraton Cotai Strip"
Very pleasant stay, excellent room and facilities. Staff is polite and warm..brilliant breakfast spread...it was overall a weekend well spent in Macao..thanks to the Sheraton..Genuine Expedia guest review
The hotel is good, but they are still tons of hotel in Macau, hotel is good but will not stay there again but if u getting a good deal then a good place to stay.Genuine Hotels.com guest review
Very comfortable hotel. Very clean and nice hotel roomGenuine Expedia guest review
"Nice hotel to stay in Macau"
Room is spacious and comfortable. Check out process is efficient.Genuine Expedia guest review
"clean and comfortable"
Excellent hotel.Genuine Hotels.com guest review
"Comfortable luxury, affordable price"
My daughter and I stayed one night here after visiting Hong Kong and really enjoyed the hotel. It has everything you would need, great food options, casino, shopping, fantastic location in the heart of Cotai, very comfortable luxurious room. Great bathrooms. We would definitely return.Genuine Expedia guest review
"Great hotel on the Casino strip"
Booked online and got a decent rate for 2 adults and 1 child age 15. Room is good size and has 2 double beds. Rate included breakfast for 2 only. Upon check in was given breakfast for the 3rd person free. Helpful staff eveywhere - hotel and restaurants. Close to ferry terminal and Macau Airport. Breakfast at Xin and Feast was fantastic with great range […] of food selection. Will come back again. Read moreGenuine Expedia guest review
Satisfied and will consider staying there again during my next visit. Serve very good international breakfast.Genuine Hotels.com guest review
"great hotel !!!"
Great hotel....Genuine Hotels.com guest review
"value for money"
We stayed in this hotel for two days and nights before we transferred to venetian, which everybody described as awesome. Soon as we stepped into our room in venetian, even before...we already realized we made the wrong decision switching to another hotel. People in Sheraton, are so much more accommodating and quite a number of the employees speak/understand […] English.. unlike in Venetian. Even in terms of amenities, sheraton is better than venetian. Will definitely recommend sheraton to friends and will stay there again, next time we're in macau. Read moreGenuine Hotels.com guest review
"Nice hotel, but just a bit crowded at times."
Arrived at 1pm, the check in queue was long, had to wait about 20 mins. Room was big with comfy bed linens. Breakfast was good with lots of varieties. Staffs were friendly. No free wifi in rooms, but in lobby and casino. I enjoy my stayed at the Sheraton.Genuine Expedia guest review
Expedia stated Wi-Fi is complimentary but I ended up have to pay for it. I am very unhappy about it.Genuine Expedia guest review
"MK's comments on Sheraton Macau Hotel, Cotai"
This hotel is a property of the Sands World. Ground Floor is the casino. It also attaches to the shopping center. It is quite easy to walk through from the casino to the lobby, to the shopping center, or to the other area. Some casinos in Macau are like a maze. Tourists cannot walk through easily and the lighting was not comfortable. In Shareton, Cotai, […] tourists can easily walk through and the internal lighting is comfortable for eyes. Regards to the room, it is roomy. Good lightings. The mattress is so comfortable. The sound proof between room to room was good because there are a lot of Mainland tourists visiting Macau in nowadays and they speak very loud. So, having a good sound proof can bring a good night sleep. Will I recommend to my friends and customers? Yes, I will. It is just too good to stay and better than Venetians. Read moreGenuine Expedia guest review
"Nice and Comfort Hotel"
Comfort & clean room, short distance to Venetian and City of Dreams, Nice location! But does not provide Free Wi-Fi at room!Genuine Expedia guest review
"Awesome service and great room!"
The staff were friendly, approachable and thoughtful. They were very patient when handling queries and often go the extra mile and provided us with much more additional info which were very helpful. The room was very spacious, comfortable and clean. A sure recommendation to all my friends!Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )