Expected 4 to 5 star service but....overall stay was very enjoyable. Room was very comfortable. Check in was reasonable...checked in as a SPG member and was not even offered a paper or other member benefits...definite room for improvement. Restaurants were great ...try the Italian...left my eyeglasses in the pocket of the robe. Guest Services followed […] up thoroughly and lost and found mailed back to HK. All the time I was informed by lost and found via email and phone by guest services....Really appreciate the follow up and attentiveness. Very enjoyable stay and would definately return. Read moreGenuine Hotels.com guest review
We have stayed at other, more expensive hotels in Macau and would rate this the best value! Rooms were perfect size and bed was comfy! Staff was great! Breakfast buffet ha great selection!! Would definetly return!Genuine Expedia guest review
"One night at the Cotai Strip"
We really enjoyed our stay at Sheraton. The hotel is spacious and clean. The club lounge was great. It was a good one night at Sheraton.Genuine Hotels.com guest review
"casinos and shopping all around"
Great Club Lounge experience. Average room experience. The bed was uncomfortable. We spent 3 nights, and each moring either my wife or i woke up with lower back pain.Genuine Expedia guest review
It was a good get away vacation for my family. Happy with the location because of its convenience from other hotels and famous landmarks in Macau. From ferry terminal, they have free shuttle bus that runs every 10-15mins to take to and from the hotel. They also have free shuttle buses to connect you to Venetian and Galaxy hotels. To see other points […] of interest and Macau Tower,you can just cross the road to City of Dreams for the free shuttle buses. The room was clean and spacious for a family of four. Hotel staffs, esp. the Filipinos, are very friendly and accommodating. Food in thier restaurant ( Fest) is also ok. Read moreGenuine Hotels.com guest review
"Very friendly staff"
All was very good with the exception of our room fridge that they were reluctant to repairGenuine Expedia guest review
"great hotel for the price"
good hotel, walking distance to venetian and city of dreams, nice food court.Genuine Expedia guest review
"Great option in front of Venetian & City of Dreams"
Excelent option in Cotai, more casinos and the Portuguese colonial city are in the other island tho, but I found Sheraton a good option because I had dinner and went to Dancing Waters at night and both were super close, so it was much more convenient than staying in the other island, where I spent the day and went with free shuttle from City or Dre […] ams. Read moreGenuine Hotels.com guest review
This hotel turned out to be more than we could've expected. The location was perfect! The Sheraton was connected to several other hotels by a beautiful mall that offered loads of fun activities although we didn't leave our hotel too often because there was so much to do there! The room was spacious and clean. The breakfast buffet and Italian restaurant […] were delicious. Definitely staying here next time I go to Macao. Read moreGenuine Hotels.com guest review
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Very busy on weekends. Staff are friendly and tried their best to assist you. They came to your room within 5 minutes to show how to set up the Wi-Fi. Beautiful indoor landscrap with garden. Good value for money.Genuine Expedia guest review
"Great location - great value"
Never having been to Macau, but having been to Las Vegas many times, i wasn't quite sure what to expect and I was pleasantly surprised. The Sheraton Macau is one of the newest hotels on the Cotai strip and thus the facilities were very nice and a great deal considering I paid half of what some of the other resorts were asking. The "adult" pool on the […] level above the main pool was not open during our stay which was somewhat disappointing but the main pools are still very nice. In the evening they had a dj, dancers and a festive atmosphere by the pool bar which meant we didn't even need to leave our hotel to find some fun nightlife. The breakfast buffet offered a variety of western and asian options and the food was very good. While I am not much of a gambler, when I tried to play some of the machines they would not take Macao currency but only hong Kong dollars which i found odd. The hotel is connected to a very large retail and dining complex with high end shops and restaurants, as well as more reasonably priced options such as McDonald's and a food court. I would highly recommend staying here to others. Read moreGenuine Expedia guest review
"I loved it!"
This hotel is so nice. Clean, modern, good staff! I recomend! But two complain; wireless only in lobby and the air is too cold. Good price and benefit.Genuine Expedia guest review
This is a really beautiful hotel with great staff and great facilities. Also the first time I found really good wifi on our whole trip to China! :-) It was great to be a short walk from the Venetian. Speaking of the Venetian stop by McSorley's Pub if you are missing Western food and the Bellini Lounge for a great band and friendly waitresses.Genuine Hotels.com guest review
"great hotel, it's Sheraton, no doubt"
i booked it for my parents,i was not sure if they would be satisfied with the room as i never been there. i rested my heart when my father sent me message saying that the room is fantastic and the location is so convenient. i also want to thank the hotel staffs for the great help, i asked many questions before having booked the room, i could always […] receive quick and positive reply from them. recommend to everybody Read moreGenuine Expedia guest review
great experience. i've stayed at the Galaxy, but Sheraton makes me feel just like home. staffs are friendly and try their very best to answer my questions.Genuine Hotels.com guest review
hotel in general is well equipped and conditioned. But because of newly finished, the public area, especially hallway smell so muchGenuine Hotels.com guest review
The hotel is brand new, beautiful, spacious, lovely. Complaints? None.Genuine Hotels.com guest review
"Very Nice Hotel!"
Very clean and nice 5* hotel. Price not too expensive comparative to 5* standardGenuine Hotels.com guest review
Great from beginning to end. The staff was great, there are tons of shops, restaurants and things to do in and around the hotel. Very new hotel and in great condition!Genuine Expedia guest review
"Great location for Cotai Sightseeing in Macau"
Great location in Cotai area of Macau. You will need to spend for taxi fares if you plan to see historical landmarks in downtown area of Macau.Genuine Hotels.com guest review
"Every staffs at the front desk seems to be new."
Too long time to check in and out, even at the member counter. Couldn't find guest's deposit information, and not kind. The TV in the room was out of order. Staying in the hotel wasn't such nice.Genuine Hotels.com guest review
"little bit confusing because of it's huge space"
Nice & Comfortable Place to stay for couples of days... there is no View but still you can feet more peaceful of the hotel style as it's an Modern old Sheraton Style.Genuine Expedia guest review
I wish the hotel would not charge us for having wifi. I had to go to the business center to connect my laptop to get internet free service. The hotel has one business center on the 4th floor. I walked a long way to get there from my room..Genuine Hotels.com guest review
water pressure of the shower need to be improvedGenuine Hotels.com guest review
"Room is good but nothing else except the casino"
No free WIFI in the room, only available in lobby and restaurant. The lunch buffet is good especially the desserts. Nothing to see in the hotel area except the casino.Genuine Hotels.com guest review
"Disappointing service, not recommend!"
This newly open International five star hotel in Sands Cotai Macau is total disappointing. especially the housekeep staffs are not well trained. They did not collect precious guests used towels, then left the room uncleaned whole while I called them to clean up three times a day. there is no response until I went to lobby to talk with manager on duty […] face to face. As a SPG member, I honestly say that I will never choose to stay in this hotel anymore. Read moreGenuine Expedia guest review
Response by Sheraton Macao Hotel, Cotai Central Thank you very much for staying at our hotel. Your thoughts are important for us as it assists us in becoming better at what we do. Regarding the room uncleaned problem we regret any inconvenience you have experienced and we have shared your comments with related departments for review and improvements. Once again, please accept our sincerest apology for any inconvenience this may have caused you. We hope to serve you again in the future.
Having stayed at next door holiday inn for my 3 previous visits, I decided to try the supposedly upperclass sheraton. Thats a great mistake! poor front desk staff. (holiday inn is much better.. they even give u a welcome drink to relax at the lobby lounge ) Over at sheraton , its like a fish market. chaos !!! Rooms were exactly the same with Holiday […] inn,but they cost at least usd50 more. Ripped off!!!! I can go on and on .. I am visiting macau in 3 months time again , holiday Inn.. here i come! Read moreGenuine Hotels.com guest review
"the best vac"
Excellent serviceGenuine Hotels.com guest review
Overall very satisfied as I have stay there abt 3 times a yearGenuine Hotels.com guest review
"Good stay with free upgrade"
Everything met our expectations from a Sheraton. We were given a free upgrade to a room with the cotai view. The breakfast was good too. There was small things that the hotel should consider improve on. There were no shaver and facial cottons provided in the bathroom kit.Genuine Hotels.com guest review
Nice hotel and convenient location. Very freindly and helpful hotel staffs.Genuine Hotels.com guest review
"Sheraton Cotai Macau - A Very Good Choice"
This is a very good hotel. It's a short shuttle bus ride from the Cotai ferry wharf after a one hour cruise from Hong Kong. The staff are very well trained and very helpful. The hotel facilities are very modern, clean and because it connects to neighbouring properties and shops, there is plenty here to see and do. It's a 15min and affordable cab ride […] into the main side of Macau to see the sights in that area, but I would definitely choose to stay here again - I couldn't find anything about this hotel that I didn't like or would make me look elsewhere. Highly unlikely you'll regret choosing this hotel. Read moreGenuine Hotels.com guest review
"Good convinient hotel"
Excellent hotel. Nothing to complain.Genuine Hotels.com guest review
"good service -friendly staff"
We only had one night at the Sheraton Macau,before flying home to Uk.Hotel was good,great room ,comfy bed,lovely bathroom,clean,good WIFI connection. and kind attentive staff.loved the onsite Italian restaurant wonderful quality Italian food and wine -great after a week of only Chinese food (also enjoyable ) but needed a change!The hotel is huge ! the […] only down side to me, but if you have time to relax and want the casinos and shops I am sure its perfect.swimming pools are beautiful and not busy during the day. Read moreGenuine Hotels.com guest review
Excellent hotel with high end shopping centre at door steps. Free shuttle bus to Galaxy hotel bus terminal to bring us to Macau area...where all the sightseeing and good food can be found! Hotel staff are very friendly n helpful...I will definitely recommend friends to stay at Sheraton..Genuine Hotels.com guest review
"Reasonable price for great location"
The location was great for price offered. However, expected a better standard of comfort from a Sheraton Hotel, e.g. better quality toiletries & more restaurants etc. The staff at the check-in counter was obviously not very experienced too. They had some problems with my friend's booking, communication between staff obviously broke down. Overall quite […] satisfied. Read moreGenuine Hotels.com guest review
"nice and comfortable room"
the room is nice and comfortable but the breakfast spread wasn't great. will recommend friends to stay if they are going macau.Genuine Hotels.com guest review
"Great alternative to Venetian!"
Huge hotel, with good rooms. Sheraton, holoday inn, four seasons all are inter connected to Venetian so it seemed yo be a good alternative to staying in Venetian. Staff was very friendly. Direct free shuttle is available from both ferry terminal. Free wifi. Hotel has several shops and restaurants on the lobby floor. The famous city of dreams is just […] 5minutes away. I would prefer going back to the same hotel if I go again to macau. Read moreGenuine Hotels.com guest review
"Great location but one problem"
The location is great - bang opposite Venetian and in very close proximity with other hotels and casinos. The hotel is new and hence very clean and comfy. The rooms are large and bathrooms well appointed. There was just one problem that may be faced by other Indian travelers. The hotel will not heat your food that you carry from here. They say its for […] hygiene purposes. Practically all hotels I have been to all around the world do this but Sheraton Macau does not. Especially for vegetarians Macau may not be a great destination. There are two towers. The main Sheraton tower and the adjoining Earth tower managed by Sheraton. I feel the main tower is better to stay in. Otherwise this hotel gets a good 4 stars. Read moreGenuine Hotels.com guest review
The room was huge and comfortable. The bathroom was fantastic with the elegant bathtub and removable showerhead. Check in and check out were efficient and the staff was friendly and helpful. The only unpleasant experience I had was when I called for housekeeping service in the afternoon and they did not come until 3 hours later. Otherwise I had a wonderful […] stay and I would definitely return. Read moreGenuine Hotels.com guest review
"Service was exceptional"
Wi-Fi , late check out and a great breakfast buffetGenuine Expedia guest review
"A nice and comfortable hotel"
regret to notice that they don't have free wifi in room.Genuine Expedia guest review
I am regular at Sheraton but Macau one doesnt fit in Sheraton league it has no concept of Customer service and doesnt fit in 5 star leagueGenuine Hotels.com guest review
The hotel was fine, but a smaller room than I expected. I had a view of a construction site, and there wasn't free wifi in the room. For that price, I expected free wifi.Genuine Hotels.com guest review
Overall acceptable, need some upgrading on hotel roomGenuine Hotels.com guest review
"The Hotel is really worth staying in ."
The transport system is not up to my expectations at all. I stayed in Galaxy before this and the transport system is excellent there. In Sheraton ,we had to walk to different Exits for the place that we want to go to and we had to ask around all the time.There should be a Hotel Directory for transport given out to Guests on Check In.Genuine Expedia guest review
"An unforgettable stay and Experience"
Helpful, informative and bilingual front desk staff gives good information that enable me to plan my itinerary during my stay without further thoughts and waste of time . Will come back again.Genuine Expedia guest review
The hotel location is walkable distance to the other prime attraction hotels. The hotel service is superb, my friend lost his phone on the taxi which sent us to the hotel. The service crew took all their efforts to track the taxi and contact the company to enquire about the phone without a single clue. Really appreciate it. The man from the reservation […] counter is very friendly and gave us the room with great location which is faced to the venetian hotel. The other facilities are awesome too. Overall, I am very satisfied staying at Sheraton Macao hotel. Read moreGenuine Hotels.com guest review
"Best value for the same grade"
Among all the same grade, this one is the most value that one can get in Cotai resort area or Macau. Other choices will be Holiday Inn & Conrad. Price is much high for all hotels from Friday onto Sunday. I think this is the best choice with the promotion rate on recently.Genuine Expedia guest review
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