"Great hotel with good ambience / room / service"
Great hotel with good ambience / room / service. Shuttle bus services provided to most places in Macau, else you can take a shuttle bus to another hotel/location to transfer to a shuttle bus that goes where you wanted. Room is spacious with good view. Sauna available for guest.Genuine Hotels.com guest review
The staff at security was very rude and not at all co operative . In the room- the bathroom is excellent however the quality of the beds can be inprovedGenuine Hotels.com guest review
"Great clean hotel"
I recently stayed at the Sheraton Cotai for 3 nights. The hotel is very nice and clean and I was able to book at a much more affordable price than the other hotels on the Cotai strip. Don't worry about communication concerns as the staff all speaks English. This hotel is connected to the Holiday Inn and Conrad. There is a skywalk over to the Venetian […] so you don't even have to go outside. Read moreGenuine Hotels.com guest review
It would have been perfect if the rooms come with wifi.Genuine Hotels.com guest review
The bathroom does not even has a rain shower! Shocking! You need to use the same shower head as a rain shower. And the bathtub also has only one mixer, no accompanying shower head which I expect to have for a 5 stars hotel.Genuine Hotels.com guest review
"Great Location, Really good hotel"
The hotel was really well located, very clean and friendly staff. Would have been better if the the casino has tables with smaller bets, for small timers like me(although that goes for all casino's in macau). but overall had a great time, will definitely stay here again.Genuine Hotels.com guest review
New, fresh and felt very special. Great location close to everything that's new and happening at Cotai. Loved the pool, decor and friendly service. Thanks - Will be back!Genuine Hotels.com guest review
"Great hotel in excellent location"
Thoroughly enjoyable stay at this hotel and the staff were really helpful. Breakfast was amazing. The only crtItiscism is the pillows were incredibly soft and we would have liked a view from our hotel room other than the side of a building.Genuine Expedia guest review
Good location for House of Dancing WaterGenuine Hotels.com guest review
"All over good!!"
Great new hotel in great location. Only bad thing was our bedding was not what we booked and the hotel gave us single bed rooms instead of King Beds.Genuine Hotels.com guest review
"Very classy hotel"
Hotel itself is very nice and classy with friendly and accomodating staff. Location is just right and convenient. Just recommend to provide free wi-fi for all the guests within the hotel premises including the hotel rooms for more convenience as we all know internet is very important anywhere we go nowadays.Genuine Hotels.com guest review
"reasonable price. new hotel."
We enjoyed very much staying at Sheraton. It is our 4th stay there this year.Genuine Hotels.com guest review
"reasonable room rates compared with other hotels"
This is our 4th stay at the Sheraton Cotai Centre. It is new and reasonably priced.Genuine Hotels.com guest review
"Great gateway for a short trip for family"
Great breakfast & assessible to the shopping mall.Genuine Expedia guest review
"service level low"
I expect to be in a Sheraton chain standard but this one was very disappointed. Firstly, we booked well in advanced for a non smoking, double room but on checking in we were told there is none available. Was given what we wanted after more than half an hour wait at the counter. Secondly, the hotel had numerous kids shouting and running at the corridors […] making it very noisy. Read moreGenuine Hotels.com guest review
Fine, but on arrival I was asked for a credit card for a deposit. I offered one but explained I didn't know the pin number as I rarely used it. As an alternative I offered a signature and my Visa debit card which was my original method of payment. The receptionist then looked at my wallet on the desk and asked me how much money I had . I was astonished […] by her brusque and impolite manner but reluctantly handed her the cash she was demanding. My first impressions of Macau Sheraton were not good. Read moreGenuine Hotels.com guest review
"Comfy bed and room but no wifi in room"
Room is big and bed is very comfortable. But stay is let down by no complimentary wifi in room.Genuine Hotels.com guest review
Fantastic experience! Hotel staff couldn't do enough to help. My cards had been lost in transit and they helped me contact my bank and made sure that me and family had all they needed. The ample supply of transportation makes it easy to travel around the Island. Great visit!Genuine Expedia guest review
"Great hotel. Great location."
We got there earlier, but were able to check in straight away which was fantastic. The hotel is walking distance to the city of dreams & Hard Rock Cafe which was what we were there for. Free shuttle busses to pretty much anywhere/everywhere. Buffet breakfast was AMAZING!!!!! Room was spacious. Free wifi in the restaurants & foyer & free Internet access […] on a computer also in the foyer. Read moreGenuine Expedia guest review
"best hotel in macau"
the best hotel in macau 100 percent you can relax and sleep with their comfortable bed and pillowsGenuine Expedia guest review
Hotel is relatively new. Check-in is pretty smooth and we managed to check in earlier at about 11am. Guess it was off-peak season so they have rooms available. During certain timings, there was lots of traffic in the lobby but certainly less crowded than Venetian which I considered a plus point! Anyway, it's easy to go to Venetian - just cross an air-conditioned […] bridge! Will definitely consider this hotel for next visit. Read moreGenuine Hotels.com guest review
"Be prepared to queue 20 mins for breakfast"
Over crowded. Pool not available as booked out to private party. Had to queue 20 mins for breakfast with more than 40 people in the queue. Lost breakfast table twice whilst at buffet due to no system for marking allocated tables. Never offered tea or coffee at breakfast. General smell of smoke everywhere. Tried to give me a smoking room even though […] I booked non smoking. Rooms nice enough. Read moreGenuine Hotels.com guest review
Wonderful hotel with a lovely Cotai strip view. We were 3 ppl and this was the only good double bed option I was able to find. It proved to be a good choice, centrally located and well connected.Genuine Expedia guest review
"Good hotel Good facility."
One of the best hotel I have stay in Macau. Near to shoping and eating place.Genuine Expedia guest review
Nothing so special about the hotel. Room design is just ordinary. Not as spacious as I expected. I had a pool view room - but the view is not very good indeed. Shuttle bus service is provided. There are different bus lines, but the variety is not so wide when compared with other hotels in Taipa area. Bus stations are located at different areas/ lobbies […] of the hotel - which is quite inconvenient. It's better to ask the staff for the shuttle bus schedule to confirm the location of the bus stop. Read moreGenuine Hotels.com guest review
"home out of home"
every staff was cooperative and courteous and humble.Genuine Expedia guest review
"Fantastic service, comfy bed and pillow"
unexpectedly, no comb in our room.Genuine Hotels.com guest review
"Great Front Desk service"
The front desk Manager has upgraded our room since we did not like the view of our room when we first initially checked into our room, we went down to the front desk and they happily give us a room with a better view, offer us free wifi service and late check out. Superb~ The room size was reasonable big with large bathroom. Everything was new as this […] is one of the newest hotel in Macau. Read moreGenuine Hotels.com guest review
overall it is quite a nice hotel. but do not go during weekends, swarmed with chinese tourists. there is wifi in the room, free for SPG, got to ask for it and also try to ask for free upgrade, but they refused late check out, latest is 12 pm. The pool is not too big, fitness center is great with new machines. have to ask for toilet amenties.Genuine Hotels.com guest review
"Fabulous buffet breakfast, Great location"
This is a fabulous hotel. Undercover walk to shops, The Venetian, & other casinos. Free shuttle from Ferry to Hotel. Free shuttle to bus station, change for free bus to other areas of Macau. The buffet breakfast & dinner were superb. Food court next door was very good. The room was spotless, bathroom was large. Lots of friendly staff to cater for your […] every need. Read moreGenuine Hotels.com guest review
"Weekend in the Sheraton"
Superb weekend, very relaxing. Nevertheless, there should be free wifi in the rooms.Genuine Expedia guest review
Room cleanliness needs to improve. Customer service is good. Breakfast experience is below 3 star standard. Overall above 3 star. I would say value for money.Genuine Hotels.com guest review
"A new hotel"
a great stayGenuine Hotels.com guest review
"Good place to stay"
Stayed there for 4 days and 3 nights, the room is spacious and clean. The beds are comfortable and the buffet breakfast is great, good spread of food. Would definitely come and stay again.Genuine Hotels.com guest review
"Perfect location in cotai area and affordable"
I booked this hotel because location is close to venezian, city of dreams and galaxy. Furthermore, price is cheaper compare with other hotels nearby and also hotel is new. Overall, I m very happy and satisfied. Service is good, room is new and clean,swimming pools are good.Genuine Hotels.com guest review
It was excellent, nothing to complain about. Staff were friendly, the room was very well kept, clean and comfortable bed.Genuine Expedia guest review
"Supurb Hotel and great Value for money"
Excellent room and a great polace to spent your holiday with family. Great Shopping mall and resturants and food courtsGenuine Hotels.com guest review
"Unexpected Amazing Experience"
Must Try......................Good Alternative to Venetian & Galaxy.Genuine Hotels.com guest review
"brand new. book it before they up the rates..."
perfect 5* luxury currently discounted to attract visitors. don't think it will stay that good value for ever. swimming pool is rather small for such a massive hotel, but few really come here for the pool, since the casino is rather prominent.Genuine Hotels.com guest review
Great hotel, fantastic breakfast - get there early on weekends as can be very busy. Location is great all the big casinos of the strip very close by and v close to airport and ferry terminals with free shuttle busGenuine Expedia guest review
Not fantastic as a five stars hotel compare with others in cotai. Room lack of amenities.Genuine Hotels.com guest review
I enjoyed it very muchGenuine Hotels.com guest review
"5 stars service for 2 nights"
5 stars include; good staff service , room service for dinner very good. Good gym and outdoor pool.Genuine Hotels.com guest review
"Good Service & Comfy beds"
Check in very fast as there are many counters. Room is clean and bed is very soft and comfy. The twin bed is 2 double (bigger than super single and smaller than queen size). Free Wifi in the lobby area. Free transport to zhuhai custom and port. To town just need to change bus at Galaxy Hotel (interchange).Genuine Hotels.com guest review
"Value for money , comfy bed and good location"
despite the official check in time at 2-3pm, we were allowed to check in at 11am. That gave us time to have a short rest and freshen up before setting out. The location was great with Venetian mall and city of dream within in 20-15 mind walking distance. The room is clean and comfortable, room service for night snack was also great. Have meals at a […] few in house restaurants, in general the service are good with friendly and attentive servers. Read moreGenuine Hotels.com guest review
Very new, good location, well designed and comfortable beds. East and west towers were a bit confusing but you won't get lost there.Genuine Expedia guest review
"Great Location & Good value"
We enjoyed our stay and the location is good. The housekeeping staff was very friendly and very polite and alway cheerful. A little disappointed that hotel guests were not given compliment and special price tickets to event held in the hotel location. ( eg. CSI exhibition ). There should also be free wifi to the room.Genuine Hotels.com guest review
Very nice, clean hotel. We stayed in the family suite which was basically 2 adjoining rooms. It had a great set up for the kids, bunk beds, tv with playstation and a game, kids own bathroom, bathrobes etc... The hotel staff were very friendly and helpful. We found it especially useful to be able to book our ferry trip back to the HK airport with the […] hotel travel agent - and they checked our luggage all the way through from Macau to our home destination so we didn't have to collect our luggage and re-check it in HK. Read moreGenuine Hotels.com guest review
"Sheraton Macao Hotel, Cotai Central/Sands"
Excellent hotel, great value for money. Great place if you want to be in Cotai areaGenuine Expedia guest review
"Bed too soft"
Location not good, not much shuttle bus service, need to go to Galaxy hotel for more shuttle bus. The bed is big but too soft.Genuine Hotels.com guest review
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