All hotels in Cotai, Macau
1 room, 2 adults
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Estrada do Istmo. s/n, Cotai, Macau, ‏‎855-239-9480
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 5,095 reviews)

  • Amenities
    Great amenities
  • Location
    Great location
  • Value
    Best value for money
  • Vibe
    Awesome vibe
  • Room
    Great room
  • Service
    Fantastic service
4.0 / 5Excellent
"Quite new!"
Quite new!
Genuine Hotels.com guest review
1 night romance trip Dec 11, 2014
A Traveler
US
4.0 / 5Excellent
"hotel review"
security deposit is very high in this hotel...
Genuine Hotels.com guest review
2 night trip Nov 28, 2014
Anita
US
4.0 / 5Excellent
Large modern room with a huge bathroom. Well equipped gym with sauna. Great warm and cold pools.
Genuine Expedia guest review
Other trip Nov 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Macau Holidays"
V good hotel for holiday vacations
Genuine Hotels.com guest review
2 night business trip Nov 15, 2014
EDMUND BOON HOCK
US
5.0 / 5Outstanding
It was our first ever visit to Macau. This hotel certainly made a very good first impression. The staff was courteous and intelligent. The facility was first class. It seems this city has overtaken Vegas as the entertainment capital of the world.
Genuine Expedia guest review
Other trip Nov 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Stay!"
Sheraton Macau have its all to cater the business traveller, family holiday & friends gathering. I will return to Sheraton Hotel again!
Genuine Hotels.com guest review
1 night trip with friends Oct 26, 2014
A Traveler
US
4.0 / 5Excellent
"Pity about the care factor"
This is a virtually brand new hotel. I booked & paid for 3 rooms. I asked for at least two adjoining as we were travelling with a baby we wanted to have sleeping in one. The hotel took my booking & said that would be no problem. When I got their they said "it's not possible" in a hotel with a couple of thousand rooms on a tuesday, seriously? that pretty much ruined my trip because our baby had to sleep in the room with us & we couldn't go to the House of dancing water that we had already paid for. So thanks Sheraton, your rooms were nice but I'll never come back because your staff couldn't care less & I thew away $10k on three rooms & tickets for a show only to stay in a hotel room & baby sit. Anyway Macau is Awful & I would never go back there again anyway.
Genuine Hotels.com guest review
1 night family trip Oct 23, 2014
Andrew
US
3.0 / 5Good
"Unpleasant experience during Check in & Check out"
Check in - We booked and paid the Hotel thru credit card via Internet. However, when at the Hotel the staff demand us to pay again as we did not bring the same credit card that we paid earlier. We showed the passport and other credit card to prove we are the same person but the staff was rigid and delayed us in checking in. Check out - During last day, when we returned to our room after breakfast 8am, we were unable to enter our room as our key was somehow deactivated. The official check out time is 11am. Then we went to the counter staff to reactivate the keys but the staff demanded to see our passport but our passports were in our room. Again it wasted us significant amount of hassle to enter our room and almost missed our flight at 10.30 am back home
Genuine Expedia guest review
Other trip Oct 23, 2014
A Traveler
US
4.0 / 5Excellent
"Good location at a fair price"
Although they upgraded me they refused to honor my SPG status and give a late check out. Overall value for money hotel in macau
Genuine Expedia guest review
Other trip Oct 3, 2014
Kavi
US
5.0 / 5Outstanding
"Great hotel. Close to poker room."
Stayed 10 nights.comfortable and convenient to Cotai strip.
Genuine Expedia guest review
Other trip Sep 30, 2014
mike
US
3.0 / 5Good
It's not a good expeirence to stay in this hotel... I made a reservation of a non-smoking and 3 people room. Even we checked in late, staff should still keep and get anything ready of my reservation, but finally we got a smoking room and staff add an extra bed after we checked in the room. Although the smoking room is still fine without any smelling and staff is friendly, but we still fell not very well.
Genuine Venere guest review
Other trip Sep 22, 2014
A Traveler
US
4.0 / 5Excellent
Conveniet traffic to Macao downtown, china border and ferry/ air terminal. Food choices are wider from oriental food to western steak house
Genuine Expedia guest review
Other trip Sep 14, 2014
enid
US
4.0 / 5Excellent
Excellent staff! Great breakfast buffet! A very comfortable experience.
Genuine Expedia guest review
Other trip Sep 10, 2014
george
US
4.0 / 5Excellent
"Weekend getaway"
Hotel was decent. Asked for a non-smoking, quiet room and was given a non-smoking room near the elevator. Never got to find out if it was quiet as I received a call at 10:30 on friday night telling me there was a problem with the hot water and asked if i would move rooms. I said ok, but insisted on an upgrade from my mini-suite. Was upgraded to a giant suite in a different tower. Room was pretty spectacular (and very quiet), but was just dumb luck to get it. My biggest knock on the hotel was the staff. Every phone call to the concierge or front desk was met with stammering meritocracy. It could have been a language barrier as Macau is predominantly Chinese and most of the staff is not proficient in English. Gym is great. Pool is OK--to many kids and old people and not good for swimming laps. Breakfast is fine. Casino seems nice. Lots of shopping and food choices (mostly Chinese) in the mall area. Macau is no Las Vegas. It is mostly about gambling and shopping. Clubs are not good. Some interesting things to see in the old part of town. Good for a day or two, but not more unless you are a gambler.
Genuine Expedia guest review
Other trip Sep 3, 2014
Chicago Native
US
5.0 / 5Outstanding
"my comment to Sheraton Cotai"
ok la
Genuine Hotels.com guest review
2 night business trip Aug 26, 2014
Ricky Chan
US
5.0 / 5Outstanding
"Not your typical Sheraton"
This Sheraton is massive and gorgeous. Our room was very clean. There were plenty of places to eat and many many shuttles to other parts of Macao. Highly recommend.
Genuine Hotels.com guest review
1 night business trip Aug 20, 2014
Leo
US
4.0 / 5Excellent
"Nice and Clean"
Very nice and Clean , breakfast was very good .
Genuine Hotels.com guest review
2 night family trip Aug 16, 2014
Liu
US
5.0 / 5Outstanding
Food was excellent. Staff responsive . Clean and huge.
Genuine Expedia guest review
Other trip Aug 10, 2014
Raffi
US
4.0 / 5Excellent
"飯店很新"
不錯
Genuine Hotels.com guest review
2 night trip Aug 5, 2014
Nie
US
4.0 / 5Excellent
"clean room!!"
The room was pretty big and clean~ I would stay there again. They only thing that could be better is the breakfast...it was okay but not great.
Genuine Hotels.com guest review
3 night business trip Jul 29, 2014
hannah
US
5.0 / 5Outstanding
"It was very good! I was little disappointed about"
Swimming pools were not clean as much as I would expected. The other parts of the experience wad amazing!
Genuine Expedia guest review
Other trip Jul 31, 2014
yeonhee
US
4.0 / 5Excellent
There is construction during stay, surprisingly there are no noises and any inconvenience occurred
Genuine Expedia guest review
Other trip Jul 9, 2014
enid
US
4.0 / 5Excellent
Good facility and location to airport, ferry and border to china
Genuine Expedia guest review
Other trip Jul 6, 2014
enid
US
4.0 / 5Excellent
"Good location across Venetian hotel"
The location was good across Venetian and not as expensive as Venetian. We stayed one night and had fun. All hotels are strict with Id check for under 21 for the casinos. The problem is unlike Vegas you can't even walk through casinos which limit your access to go any where, I don't suggest Macau if you have an under 21 in your party. Also the main activity is gambling and it is hard to find nice bars or clubs to party.
Genuine Expedia guest review
Other trip Jul 4, 2014
Nikki
US
5.0 / 5Outstanding
Very large hotel. Room is comfortable and clean but facility is getting age
Genuine Expedia guest review
Other trip Jun 26, 2014
A Traveler
US
4.0 / 5Excellent
Very clean an very new hotel. Great price. Decent gym. Free wifi. Ensure you are an Spg member for ease of check in.
Genuine Hotels.com guest review
2 night trip Jun 16, 2014
A Traveler
US
4.0 / 5Excellent
"Nice 4* Hotel"
We extended an extra night in Macau and decided to stay in Sheraton, The first two nights were spent in Conrad Contai next door to the Sheraton. This hotel is also nice with good condition, we had a room facing the venetian, Two casino on the ground floor. This hotel is part of the three group (Holiday Inn / Conrad / Sheraton)
Genuine Expedia guest review
Other trip Jun 21, 2014
Smit
US
5.0 / 5Outstanding
"Excellent hotel"
This hotel is excellent. The bed is very comfortable. Rooms are nice. The casino of the hotel is good
Genuine Hotels.com guest review
2 night trip Jun 12, 2014
rag
US
5.0 / 5Outstanding
"Great Hotel"
So nice to see Gluten free bread on a room service menu. Great bed and in room facilities. Staff made the whole experience effortless
Genuine Hotels.com guest review
4 night trip Jun 4, 2014
A Traveler
US
4.0 / 5Excellent
"its a nice stay."
during check in the staff is queit confused. however he still smile and show some good manners to the guest. the inroom dinning staff are all friendly and housekeeping attendants are very generous. I shall make another stay before the end of this year.
Genuine Hotels.com guest review
1 night business trip May 11, 2014
Rhene de Vera
US
5.0 / 5Outstanding
"Great hotel"
Recent stay with family, including 2 adults and 3 kids
Genuine Expedia guest review
Other trip May 10, 2014
Laurent
US
5.0 / 5Outstanding
"Great hotel!"
Great hotel for the price!!! No question! I would stay here again!
Genuine Expedia guest review
Other trip May 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel!"
Great hotel for the price!!! No question! I would stay here again!
Genuine Expedia guest review
Other trip May 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location! Free shuttle from ferry."
I really enjoyed my room, the hotel was very luxurious and well connected to the shops and casinos. Down side is that there is no free wifi in the rooms and during our stay only one out of the many beautiful pools was heated. This was disappointing as we had been looking forward to going for a dip, but as all the guests with children had crowded into the one heated pool, we decided to give it a pass.
Genuine Hotels.com guest review
1 night trip Apr 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Great stay"
Hi, I had a great stay at the Sheraton this past weekend. I did get get a fabulous pedicure and the staff were very apologetic about the construction goin on. I did ask of there was any discount as it was $840 hkd for the pedicure. For the price, I thought there should have been a discount with the drilling that was going on during the middle of the pedicure. To have the price be the same as when there are no distractions or drilling was annoying and frustrating. But the staff were very nice and apologetic about it all. I was also able to check out and still use the pool for a. Additional 2 hours which was fabulous before I needed to catch the ferry.
Genuine Expedia guest review
Other trip Apr 28, 2014
alissa
US
4.0 / 5Excellent
"Sheraton hotel macau"
The hotel was really good, very comfortable rooms and very clean. The only thing i didnt like about it was that it was extremely busy, had to wait over 30mins in line just to check in and that was after we left out luggauge at the front as staff suggested to come back when it got quiter. Location is in walking distance to many other casinos on the taipa side of Macau such as the Venetian and City of dreams. Staff could be more customer focused. Buffet breakfast and shuttle bus service was very good. All in all very good stay.
Genuine Hotels.com guest review
2 night trip Apr 20, 2014
stephen
US
5.0 / 5Outstanding
"Highly recommend staying at this Sheraton!"
The hotel is in a really good location and the staff was so helpful. The shuttle service they offer is superb- we never had to use a taxi or bus. The room was extremely comfortable- quiet and the bedding was top quality. The breakfast was one of the best we ever had! The variety of food, the amount, the quality was superb! They make THE BEST ham I have ever eaten! Super flavorful, moist and not salty!! I want the secret of how they did that! Great experience at the Sheraton and Highly recommend to everyone!
Genuine Expedia guest review
Other trip Apr 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Very nice hotel!"
I really appreciate hotel service! Nice bed, bath and very tasty food!
Genuine Expedia guest review
Other trip Apr 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Good value"
Great hotel! Perfect location and much cheaper than surrounding hotels! The only problem is that there is no wifi in the rooms. Everything else was really good, I would highly recommend this hotel!
Genuine Hotels.com guest review
1 night trip with friends Mar 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Great service, fantastic location"
My parent was staying the hotel for their anniversary, it was really a great experience as they provided my parent breakfast and executive lounge free of charge. Though on the day there are work is conducting, which cause a bit noisy, overall it is value for money, definitely will stay again!
Genuine Hotels.com guest review
1 night trip Mar 30, 2014
Leon
US
4.0 / 5Excellent
"Nice hotel, will go again."
hotel is nice,two restaurants for breakfast buffet,we have the bad one first day, but we go to another one the second day.
Genuine Expedia guest review
Other trip Mar 30, 2014
judy
US
4.0 / 5Excellent
"No complimentary breakfast"
i booked this hotel with the rate that include in your promotion the complimentary breakfast . but once i checked in there was not included. i wonder like to how to complan on this matter. please give me a response as soon as possible otherwise i will not use your service again. i am a frequent user of your website please take a look at my record
Genuine Expedia guest review
Other trip Mar 30, 2014
A Traveler
US
5.0 / 5Outstanding
"always make me happy!!!"
Sheraton Cotai central always make me happy! sheraton bring me good luck with casino, and comport stay and shopping!!!
Genuine Expedia guest review
Other trip Mar 12, 2014
Hyoung
US
5.0 / 5Outstanding
"Sheraton Macao close to multable casino"
the stay was very good .exclent location best place to stay in Macao.
Genuine Hotels.com guest review
2 night family trip Feb 13, 2014
Richard Nelson
US
1.0 / 5Poor
"Worse Hotel Experience in Macau"
I was very disappointed that this establishment is part of the SPG accredited hotels. The entire staff and management was a disappointment from Check in to Check Out. Ashes were founded in our toilet and was not cleared throughout the entire duration of our stay. Amenities are satisfactory but the staffs and management teams were unprofessional and not proficient in their responsibilities and job. In summary, WORST HOTEL EXPERIENCE in MACAU
Genuine Hotels.com guest review
2 night trip Feb 14, 2014
Gabriel Tan
US
5.0 / 5Outstanding
"Good location for casino play and stay"
This hotel is a Good location for casino play and stay. I was enjoyed with Sheraton every time when I was stay at Macau.
Genuine Expedia guest review
Other trip Feb 21, 2014
Hyoung
US
5.0 / 5Outstanding
"Nice hotek"
Overall very nice.
Genuine Hotels.com guest review
5 night trip Jan 26, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel! Highly recommended!"
Excelent customer service, very friendly! Nice decoration and excelent view from the room. You can take the shuttle to others location, very convenient!
Genuine Expedia guest review
Other trip Feb 6, 2014
Lucky
US
5.0 / 5Outstanding
"Perfect hotel in Macao"
Very convenient hotel in Macao, on the Cotai side with everything you need, shop, resorts, casinos, restaurants malls !
Genuine Hotels.com guest review
1 night trip with friends Jan 29, 2014
A Traveler
US
4.0 / 5Excellent
"Exactly what I expected"
Great price for room quality Nice heted pool and jacuzzi Friendly staff
Genuine Hotels.com guest review
1 night family trip Jan 26, 2014
Johnkyle
US
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