"Cool place in the hear of Vienna"
Really cool place in the city centre with outstanding design and all you need for a city tripGenuine Hotels.com guest review
"Nice gem in heart of old Vienna"
Would definitely go back. Found one mystery charge on the bill. But overall great place to stayGenuine Hotels.com guest review
"Only one negative - and it was small"
Staff were great, service was great, rain shower was loved. The comfort of the room was exquisite, but the only issue was the key for the room. When you entered your room you had to put the key in a slot that was not illuminated and in a dark area (beside the door frame). Otherwise, it was excellent.Genuine Hotels.com guest review
When you want to stay within inner city it is the perfect location with a hip modern boutique style design...Genuine Hotels.com guest review
"Tucked away but central location"
One of the best hotels I've stayed at. GREAT service, lots of nice freebies (e.g. tea and snacks during the day, free minibar) as well as great design, nice shower with rainfall showerhead and handheld, etc. Across the street from a great little supermarket (convenient for the meat-filled cuisine of Austria) but only 2 minutes from Stephenplatz.Genuine Hotels.com guest review
"Amazing wow factor at first, quickly disappointing"
I had a wow factor of the hotel and my room at first, then quickly became disappointing. The hotel had no operational heat or air conditioning the entire stay. The staff gave excuse after excuse. The shower overflowed and seal in glass panel in my prestige room was broken; water poured in onto wood room in bedroom soaking my suitcase. Housekeeping had […] cut corners and didn't clean toliet brush from previous guests and often didn't refill room with clean towels. Hotel advertises that they have drinks and appetizers from during specific hours, but fail to refill or attend to space during service. Granted I visited the hotel during a high peak period of new years in Vienna; there are things that could have been done. I expected hotels such as the Topazz/Lamee to be prepared. The kicker came New Years morning when I woke up to an ice cold shower. Hotel offered no compensation as a result. I understand the need to be more "green" but basics are needed such a clean room, hot water, professional staff. I feel I greatly over-paid for such issues. At check-out staff asked for my email and phone so that management could contact me; have yet to hear a thing. Read moreGenuine Expedia guest review
"close to all the major attraction and shopping"
Hotel was very nice skipped the breakfast, 27 Euros?? wine and snack provided in the afternoon, great spot to relax before heading out again.Front counter people were nice but not overly helpful. Close to a lot of Restaurants and public transportationGenuine Hotels.com guest review
We arrived for the weekend away with my family and girlfriend who lives in Austria and had two rooms in the Topazz pre booked and pay for. We walked excited into the hotel for them to tell us they had no space for us or rooms available. We had no contact from them before this to tell us this would be the case and left us in a terrible position with […] it been Christmas and there been hardly anything else available. I am a travel agent myself and just think this is awful service. We did get moved across the road to the hotel lamee which was very nice to be fair and would not have been a problem had we been told before but the whole reason we had chose the Topazz was that my mum had loved the rooms with the round windows. This was an absolutely terrible start to our trip. They tried to tell us they would give us all this free stuff but when we looked into it it is just what every other guest got anyway. The fact we had no correspondence before and no real apology or offer to make it up just made the whole thing even worse and I will definitely never be going back or recommending to any of my customers If you actually want a room in the hotel you booked... Stay away Read moreGenuine Hotels.com guest review
"Good location, but poor maintenance"
I've visited the hotel in September for a short business trip. The room was spacious, but as the windows are not tinted you need to keep the curtains closed all the time. Bed comfort and ambiance was good. Unfortunately during my stay the internet connection was not working and the bathroom was not cleaned properly.Genuine Expedia guest review
"Can't go wrong"
Rooms were beautifully decorated and bathroom was especially large No complaintsGenuine Hotels.com guest review
This was a lovely, stylish, boutique-style hotel in an excellent location - convenient for many of Vienna's top tourist spotsGenuine Expedia guest review
The hotel was very nice. I was only there overnight. Service from reception was fantastic-very friendly. Breakfast was tasty. My only complaint was with the wifi. It kept logging out and i had to callreception for a new code. I would stay here again.Genuine Hotels.com guest review
"Great city hotel"
Fantastic hotel close to the main tourist attractions. Hotel staff were excellent and the rooms well decorated.Genuine Expedia guest review
"Perfect Place to Stay"
Well spacious, clean, comfortable room to stay, near to restaurants, cafe, and famous places, stafff are very polite, speaks English really well. well recommended 100 % . ill stay in this hotel again .Genuine Hotels.com guest review
Nothing was too much problem for the staff. They were extremely helpful with our meal reservations in the evenings. The lounge in the hotel was fab, tea & Coffee and little nibbles, how civilised is that. Will definitely go backGenuine Hotels.com guest review
Great Hotel and location.Genuine Hotels.com guest review
"Come a casa"
Bellissimo hotel: ci siamo sentiti come a casa. Belle le camere Molto piacevole il bar al piano interrato nel quale ci si può servire in libertà te', caffè, vino e qualche stuzzichino accomodandosi nei comodi salottini. Il tutto e' compreso nel prezzo della camera.Genuine Hotels.com guest review
"Flott hotell i sentrum"
Sentralt og flott hotell. Veldig behagelig seng, og fint bad. Frokosten var altfor dyr og veldig skuffende, etter den første dagen spiste jeg heller på café Joma på andre siden av gaten.Genuine Hotels.com guest review
Hotellet ligger midt i sentrum med gåavstand til nesten alt du ønsker. Hotellet opplevdes veldig eksklusivt. Nydelig rom og fantastisk bad. Servicen var meget god. I underetasjen var det et loungeområde med gratis drikke, fri minibar. Vi savnet en stol til å slappe av i på rommet. Vi droppet den dyre frokosten til fordel for en fantastisk frokost over […] gata på Joma. Read moreGenuine Hotels.com guest review
"Потрясающий отель в Вене"
Мне все очень понравилось - и еда и номер и обслуживание и окрестноси и атмосфера В след раз в Вене планирую остановиться именно здесь!Genuine Hotels.com guest review
"Top Hotel in der Innenstadt von Wien"
Ein sehr herzlicher Empfang und ein traumhaftes Hotel im Herzen von Wien, es passt einfach alles und man fühlt sich von der Ankunft bis zur Abreise super wohl. Die Zimmer sind gemütlich eingerichtet und das Bett einfach traumhaft. Das Personal ist super freundlich, sehr hilfsbereit und bemüht - hier ist der Gast noch König :-))) Kein riesiges Hotel, […] sondern klein aber fein - einfach perfekt. Recht herzlichen Dank für den unvergesslichen Aufenthalt an das gesamte Team - wir kommen sicher wieder :-). Read moreGenuine Expedia guest review
Et virkelig dejligt designer-hotel midt i city - tæt på alt. Og med gratis eftermiddagssnack + vine :-) Alt var fint, men intet overgår dog personalet, som var 100% servicemindede og helt fantastiske. Eneste lille minus var, at vi ikke fik et værelse med rundt vindue ;-)Genuine Hotels.com guest review
Great service and very clean hotel. Great location at the heart of Vienna.Genuine Hotels.com guest review
"Tolles Hotel mit Designanspruch in bester Lage"
Das gebuchte Prestige-Zimmer verfügte über alle Annehmlichkeiten und eine herrliche Aussicht. Zum Stephanshom sind es nur wenige Gehminuten. Das Personal war durchgehend überaus freundlich: wir haben uns sehr wohl gefühlt.Genuine Expedia guest review
"Sehr guter Service"
Service, Freundlichkeit des Personals und Lage des Hotels sind perfekt.Genuine Hotels.com guest review
"Gut gelegenes Hotel"
Alles gut, nur mein Zimmer im ersten Stock hatte bodentiefe Fenster. So kam ich mir ein wenig vor wie im Schaufenster ausgestellt. Leider gab es nur schwere Vorhänge zum Zuziehen, also war es tagsüber in meinem Zimmer nachtdunkel sofern ich mir nicht aufs Bett sehen lassen wollte. Besser: Zimmer in den oberen Stockwerken verlangen.Genuine Expedia guest review
albergo in posizione eccellente. le stanze, come descritto nel sito, sono molto piccole.. anche quelle di categoria superiore. i passaggi del personale in stanza avvengono una sola volta al giorno, mentre in hotel di categoria simile sono più frequenti. la colazione non inclusa, considerato il prezzo, è elemento di valutazione non positiva. nel complesso […] ok, senza lode e senza infamia; vista comunque la categoria ci si aspetta qualcosa in più. Read moreGenuine Expedia guest review
"Скворечник на идеальном дереве"
Реально это не отель, а малюсенькие комнатки в бывшем многоквартирном доме. Несмотря на отличный дизайн и изворотливость планировок. Много искупается близостью к центру и оживленной жизни вокруг отеля. Но в 4 звездах ждешь хоть какого то лобби и хотя бы сауны.Genuine Hotels.com guest review
"Stilig hotell med sentral beliggenhet"
Hotell Topaz har få rom noe som får deg til å føle spesiell allerede før du har sjekket inn. Vi mottok en mail fra hotellet et par dager før ankomst som informerte oss om at de har "Privileged Club service" - VIP special for every guest. Dette inkluderer: gratis minibar, badekåper og tøfler på rommet, Nespresso maskin og iPad om demand... I tilegg til […] nydelige rom med flotte oval vinduer med sitteplass ut mot gaten, har de en veldig chic lounge/salon i kjelleren hvor de serverer frokost (utrolig delikat og med flott utvalg, - nypresset jus i små flasker, egg/bacon, speilegg, skinker og oster etc som de lager etter bestilling) i tillegg til at det står tilgjennelig kaffe/te, vin/prosecco og kaker/snack frem til 22.30. Hotell Topazz ligger sentralt beliggende med bare 5 min gange til Stephansplatz. Det er flere gode restauranter i nærheten i tillegg til at det tar 20 min å gå til Wien Mittet hvor flytoget går (eller 10 min - 6 Eur med taxi). Anbefaler så absolutt dette hotellet, og vil uten tvil booke det igjen om jeg kommer tilbake til Wien en dag..... Read moreGenuine Hotels.com guest review
"Fint, men mørkt værelse"
Hotellet ligger centralt og i gåafstand fra de fleste attraktioner. Også i gåafstand fra stationen Wien Center, hvor toget til lufthavnen kører. Hotellet er pænt og velholdt. Morgenmaden er rigtig god, men kostede også 25€ per mand. Værelset levede ikke op til forventningerne. Alle billeder viser værelser med de karakteristiske runde vinduer, men vi […] fik et lille mørkt værelse med en traditionel dør/lille balkon. Sengen er god og der er rigtige dyner, men sengen er redt med et gummilagen under det almindelige lagen, hvilket giver lidt dårlig komfort. Lækkert badeværelse og bruser. Man bliver lovet en lille gave ved ankomst, men vi fik ingen. Så lad være med at love det. Der er en dejlig lounge som man kan benytte om eftermiddagen, med gratis kaffe/vin mm. Read moreGenuine Hotels.com guest review
"Comodo hotel in centro"
Hotel abbastanza nuovo, molto comodo per la posizione in centro città. Gli arredi sono molto belli ma già un po' deteriorati e la pulizia della camera non è all'altezza di un hotel a 4 stelle. Il personale e' molto cortese e disponibile.Genuine Expedia guest review
Отель очень хорошо расположен. Хорошие номера. Приветливый персонал. Но полное не соответствие информации по номерам на сайте hotels.com.Genuine Hotels.com guest review
En opplevelse av de skjeldne da vi sjekket inn på hotellet. Fra utsiden ser hotellet moderne og spennende ut. Inne ble vi meget imponert av hva som møtte oss. Det var en hyggelig respsjon, med moderne innredning og spennende møblement. Vi ble møtt av et meget service innstilt personell som følgte oss opp på rommet for å gå igjennom rommets fasiliteter. […] Vi fikk rom med veranda. Vi anbefalle uten, da disse har vinduer hvor men kan ligge å se ut av de spesielle vinduene. Min samboer ønsket å klippe seg dagen etter, og personellet ordnet velvillig en reservasjon og følgte oss mer eller mindre frem til døren. Hotellet er meget sentrumsnært med alle fasiliteter rett utenfor døren. En perle man ikke kan unngå å få med seg. Et sted vi absolutt vil komme til å nesøke igjen :) Read moreGenuine Hotels.com guest review
"Great location, bad service"
02/10/15 DEGZ Dusseldorf, Germany
I don't mind to pay for great service and a nice room. This hotel however is in need of service 101. I stayed here over the new years holiday and was a bit shocked. The room appears to be top! but that changes when you take a shower and the water floods the bedroom floor from the glass panel. Also, on new years (2014) morning waking up to an ice cold shower, and told the hotel is out of hot water or the boiler is out of service. Also, the glassware in the lounge consistently dirty and items not being attended to. I was recommended to stay here by family and it truly was a mistake. Next time stay at a major label property or the Sacher. I was told that management would be in contact with me after my stay and I never received any communication. Can't say I'm surprised. It's all about details and this hotel is missing out. Could have great potential.
"Beautiful rooms with a free mini bar!"
02/02/15 Hope_Batchelor Aylesbury, United Kingdom
I think the winner with this hotel was the amazing big oval windows in the rooms that have cushioned window ledges - they were pretty impressive. Although for some reason one of the rooms we booked didn't have the impressive window but we still payed for it... If you decide to stay here, make sure you check with reception what you're getting! Another thing I loved about the bedrooms was the beautiful marble bathroom. The shower was amazing and has defiantly set me bathroom goals as to what I want my new bathroom to be like! I love it when a hotel gives you little welcome gifts in your room and Hotel Topaz did just this with these little Austrian cakes which were kind of like battenbergs - really sweet and a nice touch. It's also very rare that a hotel offers a free mini bar, we've only ever had this before in our hotel we stayed at in Rome, Hotel Topaz offered a free mini bar in your room with a selection of soft drinks, some wafer biscuits (always a hit with me) and I think a beer also. I just think its a lovely touch to offer this for free when you're spending quite a bit of money on a hotel room. Hotel Topaz's generosity didn't stop there, they also have a restaurant/bar at the bottom of the building where they offer free drinks from wine to coffee and snacks from 10am - 10pm. I would defiantly recommend staying in this place, purely for their little acts of kindness really! The staff were also super friendly and helpful, they didn't hesitate to help us when we asked them about where they would recommend for dinner or even printing off train timetables for us.
"The intelligent choice in Wein"
01/27/15 Adrian K Buenos Aires, Argentina
Here you have a modern Hotel very well decorated with best price-quality relationship in an unbeatable location. The Prestige room is very comfortable, excellent sleep quality, with a good size (don't be confused with the surface of the room because it is very different when the sq ft are well used like here), and a very nice bathroom (good amenities). Nearby you have a lot of things to do, don't hesitate to ask the staff (very kind) of any inquiry. I didn't have breakfast in the Hotel, my choice was Mocarello Café that's nearby.No doubt I will return to this hotel on my next visit to Vienna.
"New elegance in old Vienna"
01/09/15 laurencejdavies oxford
We staying at the Hotel Topazz during our between Christmas and New Year break recently. Centrally located near to St. Stephens Cathedral, the underground, bars, restaurants, the lot!! The complementary wine downstairs was a real treat too!! ha ha. The rooms were slick and comfortable and the large oval windows were a design treat. Comes highly recommended!
"Clean, Comfortable and Great Location"
12/17/14 chit82 Chicago, Illinois
We stayed at Topazz for two nights recently. Overall, the hotel was lovely and comfortable but we did have an issue that would likely prohibit us from returning. The rooms are small/what you typically expect in Europe. We were coming from a room in a hotel in another city that was gigantic, so we felt a little cramped at first, but it was fine. The bed was very comfortable (king) but it had two separate twin comforters on it. This won't make you happy if you like to snuggle with your sleeping partner. However, they ultimately served us well - for the first time ever, we didn't blame each other for stealing the blanket all night. The bathroom was large and the shower was one of the best I have ever experienced in Europe - great waterfall head with plenty of water pressure. Everything was very clean and their bath products weren't half bad. Here was our main issue: when we got to our room, we noted that the bathroom smelled strongly of cigarette smoke (in a supposedly non-smoking property - clearly someone below or near us was smoking in their bathroom and it was coming through the vents), so we let the woman at the front desk know on our way out. She said she would send housekeeping to check it out, but when we got back all they had done was pump lavender spray in the bathroom, and it definitely did not mask the smell. By that time it was after 10:00pm, and there was no one at the front desk. We called the "night audit" number that was posted on a sign at reception, but no one answered. So we shut the bathroom door and went to sleep, hoping it would be gone in the morning. The next morning it still smelled, so we let them know again. We were told that it would be taken care of, or they would move us to another room. After that we did not smell smoke again. However, the fact that it was not resolved right off the bat was frustrating to us. I know, smoke in Europe, boo hoo, but it was gross and one of the reasons we chose the property at all was because it was allegedly non-smoking. Free wine and snacks are available to everyone from 12:00 - 10:30pm each day, which was a nice touch. There was also a free minibar in our room with water, soda, beers and a couple of snacks. Definitely a nice surprise as we were not expecting either of those things. I don't know if I would stay at Topazz again given the smoke situation and how it was handled. Without that, I wouldn't think twice before staying again given the comfort of the room and cleanliness but that is not something I would want to deal with again.
"Excellent location and comfortable room"
12/13/14 Th0mas_C28 Colchester, United Kingdom
This hotel is all about the location, a short walk to the underground and right in the centre, perfect to get back to after a long day visiting the tourist sites. The room was very comfortable and the free items in the mini bar fridge each day was a really nice touch. Improvements? - More English TV channels and cheaper breakfast (I went elsewhere as I thought prices were too high). It would have been nice to have a bath tub. Also the hotel lacks facilities. But if it's just a hotel room you're after in a great location with a comfortable bed, this is a fantastic hotel. I was also made to feel very welcome when arriving by the lady at reception who was more than happy to help.
11/27/14 DDandC Switzerland
Location is great and concept is not bad either. Rather small rooms, but with character. Could be improved in terms of practicality - e.g., some shelves or drawers, an extra chair would help make the room more functional. The idea of a salon, accessible throughout the day (except during breakfast time) is very good. Snacks were on offer in the afternoon, and the space is rather pleasant, in spite of it being acoustically and visually connected with the reception above. In contrast to earlier reviews, there were no issues at all with cleanliness. However, one thing that has not improved is coordination between people working at the reception. We left our luggage at the hotel upon our arrival because the room was not yet ready. Upon coming back, a few hours later, nobody knew where our suitcases were. They were found eventually (somebody must have moved them to a different storage area), but that is not the best way to welcome guests.
"Nice Boutique Hitel in Centre of Vienna"
11/15/14 kwalaT Kingscliff NSW
As mentioned by others - it's the location of this hotel that gives it good marks. Just 150 or so metres from front door to St. Stephan's Cathedral. Opposite is a great "boutique" supermarket which should be visited - even if just to see the presentations in the various specialty departments. Reception at the hotel is minimal, with views down to the breakfast room cum afternoon lounge room. Yes - rooms can be on the smallish size- but I found well appointed and very comfortable beds. Bathroom and amenities were of very good standard. Breakfast is a little "ordinary". There are cereals to choose from, as well as tea/coffee - however - for the additionals like eggs, bacon, toast etc - it is ordered at your table and brought from the kitchen by the breakfast "attendant". On my first morning - I ordered toast nd it was brought from the kitchen. On the second morning (and with a different attendant) - I was told that toast was not "available". When I said I had it yesterday - the attendant then went in to the kitchen and returned later with toast. Probably the best feature of the hotel is when - after 10.30am - the breakfast area becomes a "lounge": area for hotel guests who need a break from shopping, museums or sightseeing. Tea and coffee and some small "snacks" are available throughout the day. This is also convenient for those who have afternoon/evening flights - and need somewhere to retreat to after they have had to check-out of their rooms. Then in the evening,the lounge area offers wine and prosecco as well as the tea/coffee. This is available until around 10:30pm - which means it makes it a nice area for a night-cap before retiring. Be aware that after 10.30pm at night - the reception area closes and any queries are handled by the sister hotel "Lamae" opposite the Topazz Overall - very good hotel in an excellent location. Rates can vary considerably during times of conventions etc. Location is great - but I would only stay here again if the price was right
"Location location location"
11/07/14 Wil012014 Philadelphia, Pennsylvania
The Topazz was in a perfect location to explore Vienna by foot. It was also near to the underground as well as the tram system. The building itself was an interesting piece of architecture. The rooms while not large were very comfortable. The front desk people were extremely patient and helpful in giving directions and suggestions for places to eat. Breakfast was included and the staff were very accommodating in providing eggs cooked to order. Afternoon treats including wine were available every afternoon and into the evening.
10/19/14 Ana863 Timisoara, Romania
The hotel is cool!!! What can i say! Its modern, new and welcoming! I loved the oval window with a view, however they dont have 24h reception which i thought that its a bit strange for a 5 stars but surprisingly i didnt mind it
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