"Cool place in the hear of Vienna"
Really cool place in the city centre with outstanding design and all you need for a city tripGenuine Hotels.com guest review
"Nice gem in heart of old Vienna"
Would definitely go back. Found one mystery charge on the bill. But overall great place to stayGenuine Hotels.com guest review
"Only one negative - and it was small"
Staff were great, service was great, rain shower was loved. The comfort of the room was exquisite, but the only issue was the key for the room. When you entered your room you had to put the key in a slot that was not illuminated and in a dark area (beside the door frame). Otherwise, it was excellent.Genuine Hotels.com guest review
When you want to stay within inner city it is the perfect location with a hip modern boutique style design...Genuine Hotels.com guest review
"Tucked away but central location"
One of the best hotels I've stayed at. GREAT service, lots of nice freebies (e.g. tea and snacks during the day, free minibar) as well as great design, nice shower with rainfall showerhead and handheld, etc. Across the street from a great little supermarket (convenient for the meat-filled cuisine of Austria) but only 2 minutes from Stephenplatz.Genuine Hotels.com guest review
"Amazing wow factor at first, quickly disappointing"
I had a wow factor of the hotel and my room at first, then quickly became disappointing. The hotel had no operational heat or air conditioning the entire stay. The staff gave excuse after excuse. The shower overflowed and seal in glass panel in my prestige room was broken; water poured in onto wood room in bedroom soaking my suitcase. Housekeeping had […] cut corners and didn't clean toliet brush from previous guests and often didn't refill room with clean towels. Hotel advertises that they have drinks and appetizers from during specific hours, but fail to refill or attend to space during service. Granted I visited the hotel during a high peak period of new years in Vienna; there are things that could have been done. I expected hotels such as the Topazz/Lamee to be prepared. The kicker came New Years morning when I woke up to an ice cold shower. Hotel offered no compensation as a result. I understand the need to be more "green" but basics are needed such a clean room, hot water, professional staff. I feel I greatly over-paid for such issues. At check-out staff asked for my email and phone so that management could contact me; have yet to hear a thing. Read moreGenuine Expedia guest review
"close to all the major attraction and shopping"
Hotel was very nice skipped the breakfast, 27 Euros?? wine and snack provided in the afternoon, great spot to relax before heading out again.Front counter people were nice but not overly helpful. Close to a lot of Restaurants and public transportationGenuine Hotels.com guest review
We arrived for the weekend away with my family and girlfriend who lives in Austria and had two rooms in the Topazz pre booked and pay for. We walked excited into the hotel for them to tell us they had no space for us or rooms available. We had no contact from them before this to tell us this would be the case and left us in a terrible position with […] it been Christmas and there been hardly anything else available. I am a travel agent myself and just think this is awful service. We did get moved across the road to the hotel lamee which was very nice to be fair and would not have been a problem had we been told before but the whole reason we had chose the Topazz was that my mum had loved the rooms with the round windows. This was an absolutely terrible start to our trip. They tried to tell us they would give us all this free stuff but when we looked into it it is just what every other guest got anyway. The fact we had no correspondence before and no real apology or offer to make it up just made the whole thing even worse and I will definitely never be going back or recommending to any of my customers If you actually want a room in the hotel you booked... Stay away Read moreGenuine Hotels.com guest review
"Good location, but poor maintenance"
I've visited the hotel in September for a short business trip. The room was spacious, but as the windows are not tinted you need to keep the curtains closed all the time. Bed comfort and ambiance was good. Unfortunately during my stay the internet connection was not working and the bathroom was not cleaned properly.Genuine Expedia guest review
"Can't go wrong"
Rooms were beautifully decorated and bathroom was especially large No complaintsGenuine Hotels.com guest review
This was a lovely, stylish, boutique-style hotel in an excellent location - convenient for many of Vienna's top tourist spotsGenuine Expedia guest review
The hotel was very nice. I was only there overnight. Service from reception was fantastic-very friendly. Breakfast was tasty. My only complaint was with the wifi. It kept logging out and i had to callreception for a new code. I would stay here again.Genuine Hotels.com guest review
"Great city hotel"
Fantastic hotel close to the main tourist attractions. Hotel staff were excellent and the rooms well decorated.Genuine Expedia guest review
"Perfect Place to Stay"
Well spacious, clean, comfortable room to stay, near to restaurants, cafe, and famous places, stafff are very polite, speaks English really well. well recommended 100 % . ill stay in this hotel again .Genuine Hotels.com guest review
Nothing was too much problem for the staff. They were extremely helpful with our meal reservations in the evenings. The lounge in the hotel was fab, tea & Coffee and little nibbles, how civilised is that. Will definitely go backGenuine Hotels.com guest review
Great Hotel and location.Genuine Hotels.com guest review
Alle unsere Fragen wurden gerne beantwortet und Reservierungen bestens erledigt. Besten Dank.Genuine Hotels.com guest review
"Come a casa"
Bellissimo hotel: ci siamo sentiti come a casa. Belle le camere Molto piacevole il bar al piano interrato nel quale ci si può servire in libertà te', caffè, vino e qualche stuzzichino accomodandosi nei comodi salottini. Il tutto e' compreso nel prezzo della camera.Genuine Hotels.com guest review
"Tolles Designhotel am Dom"
Sehr freundliche Mitarbeiter, tolles Designhotel mit grandiosem Frühstück. Tolle Lage in Wien nur wenige Meter zum DomGenuine Expedia guest review
"Flott hotell i sentrum"
Sentralt og flott hotell. Veldig behagelig seng, og fint bad. Frokosten var altfor dyr og veldig skuffende, etter den første dagen spiste jeg heller på café Joma på andre siden av gaten.Genuine Hotels.com guest review
Hotellet ligger midt i sentrum med gåavstand til nesten alt du ønsker. Hotellet opplevdes veldig eksklusivt. Nydelig rom og fantastisk bad. Servicen var meget god. I underetasjen var det et loungeområde med gratis drikke, fri minibar. Vi savnet en stol til å slappe av i på rommet. Vi droppet den dyre frokosten til fordel for en fantastisk frokost over […] gata på Joma. Read moreGenuine Hotels.com guest review
"Потрясающий отель в Вене"
Мне все очень понравилось - и еда и номер и обслуживание и окрестноси и атмосфера В след раз в Вене планирую остановиться именно здесь!Genuine Hotels.com guest review
"Top Hotel in der Innenstadt von Wien"
Ein sehr herzlicher Empfang und ein traumhaftes Hotel im Herzen von Wien, es passt einfach alles und man fühlt sich von der Ankunft bis zur Abreise super wohl. Die Zimmer sind gemütlich eingerichtet und das Bett einfach traumhaft. Das Personal ist super freundlich, sehr hilfsbereit und bemüht - hier ist der Gast noch König :-))) Kein riesiges Hotel, […] sondern klein aber fein - einfach perfekt. Recht herzlichen Dank für den unvergesslichen Aufenthalt an das gesamte Team - wir kommen sicher wieder :-). Read moreGenuine Expedia guest review
Et virkelig dejligt designer-hotel midt i city - tæt på alt. Og med gratis eftermiddagssnack + vine :-) Alt var fint, men intet overgår dog personalet, som var 100% servicemindede og helt fantastiske. Eneste lille minus var, at vi ikke fik et værelse med rundt vindue ;-)Genuine Hotels.com guest review
Great service and very clean hotel. Great location at the heart of Vienna.Genuine Hotels.com guest review
"Tolles Hotel mit Designanspruch in bester Lage"
Das gebuchte Prestige-Zimmer verfügte über alle Annehmlichkeiten und eine herrliche Aussicht. Zum Stephanshom sind es nur wenige Gehminuten. Das Personal war durchgehend überaus freundlich: wir haben uns sehr wohl gefühlt.Genuine Expedia guest review
"Sehr guter Service"
Service, Freundlichkeit des Personals und Lage des Hotels sind perfekt.Genuine Hotels.com guest review
"Gut gelegenes Hotel"
Alles gut, nur mein Zimmer im ersten Stock hatte bodentiefe Fenster. So kam ich mir ein wenig vor wie im Schaufenster ausgestellt. Leider gab es nur schwere Vorhänge zum Zuziehen, also war es tagsüber in meinem Zimmer nachtdunkel sofern ich mir nicht aufs Bett sehen lassen wollte. Besser: Zimmer in den oberen Stockwerken verlangen.Genuine Expedia guest review
albergo in posizione eccellente. le stanze, come descritto nel sito, sono molto piccole.. anche quelle di categoria superiore. i passaggi del personale in stanza avvengono una sola volta al giorno, mentre in hotel di categoria simile sono più frequenti. la colazione non inclusa, considerato il prezzo, è elemento di valutazione non positiva. nel complesso […] ok, senza lode e senza infamia; vista comunque la categoria ci si aspetta qualcosa in più. Read moreGenuine Expedia guest review
"Скворечник на идеальном дереве"
Реально это не отель, а малюсенькие комнатки в бывшем многоквартирном доме. Несмотря на отличный дизайн и изворотливость планировок. Много искупается близостью к центру и оживленной жизни вокруг отеля. Но в 4 звездах ждешь хоть какого то лобби и хотя бы сауны.Genuine Hotels.com guest review
"Stilig hotell med sentral beliggenhet"
Hotell Topaz har få rom noe som får deg til å føle spesiell allerede før du har sjekket inn. Vi mottok en mail fra hotellet et par dager før ankomst som informerte oss om at de har "Privileged Club service" - VIP special for every guest. Dette inkluderer: gratis minibar, badekåper og tøfler på rommet, Nespresso maskin og iPad om demand... I tilegg til […] nydelige rom med flotte oval vinduer med sitteplass ut mot gaten, har de en veldig chic lounge/salon i kjelleren hvor de serverer frokost (utrolig delikat og med flott utvalg, - nypresset jus i små flasker, egg/bacon, speilegg, skinker og oster etc som de lager etter bestilling) i tillegg til at det står tilgjennelig kaffe/te, vin/prosecco og kaker/snack frem til 22.30. Hotell Topazz ligger sentralt beliggende med bare 5 min gange til Stephansplatz. Det er flere gode restauranter i nærheten i tillegg til at det tar 20 min å gå til Wien Mittet hvor flytoget går (eller 10 min - 6 Eur med taxi). Anbefaler så absolutt dette hotellet, og vil uten tvil booke det igjen om jeg kommer tilbake til Wien en dag..... Read moreGenuine Hotels.com guest review
"Fint, men mørkt værelse"
Hotellet ligger centralt og i gåafstand fra de fleste attraktioner. Også i gåafstand fra stationen Wien Center, hvor toget til lufthavnen kører. Hotellet er pænt og velholdt. Morgenmaden er rigtig god, men kostede også 25€ per mand. Værelset levede ikke op til forventningerne. Alle billeder viser værelser med de karakteristiske runde vinduer, men vi […] fik et lille mørkt værelse med en traditionel dør/lille balkon. Sengen er god og der er rigtige dyner, men sengen er redt med et gummilagen under det almindelige lagen, hvilket giver lidt dårlig komfort. Lækkert badeværelse og bruser. Man bliver lovet en lille gave ved ankomst, men vi fik ingen. Så lad være med at love det. Der er en dejlig lounge som man kan benytte om eftermiddagen, med gratis kaffe/vin mm. Read moreGenuine Hotels.com guest review
"Comodo hotel in centro"
Hotel abbastanza nuovo, molto comodo per la posizione in centro città. Gli arredi sono molto belli ma già un po' deteriorati e la pulizia della camera non è all'altezza di un hotel a 4 stelle. Il personale e' molto cortese e disponibile.Genuine Expedia guest review
Отель очень хорошо расположен. Хорошие номера. Приветливый персонал. Но полное не соответствие информации по номерам на сайте hotels.com.Genuine Hotels.com guest review
En opplevelse av de skjeldne da vi sjekket inn på hotellet. Fra utsiden ser hotellet moderne og spennende ut. Inne ble vi meget imponert av hva som møtte oss. Det var en hyggelig respsjon, med moderne innredning og spennende møblement. Vi ble møtt av et meget service innstilt personell som følgte oss opp på rommet for å gå igjennom rommets fasiliteter. […] Vi fikk rom med veranda. Vi anbefalle uten, da disse har vinduer hvor men kan ligge å se ut av de spesielle vinduene. Min samboer ønsket å klippe seg dagen etter, og personellet ordnet velvillig en reservasjon og følgte oss mer eller mindre frem til døren. Hotellet er meget sentrumsnært med alle fasiliteter rett utenfor døren. En perle man ikke kan unngå å få med seg. Et sted vi absolutt vil komme til å nesøke igjen :) Read moreGenuine Hotels.com guest review
"Excellent boutique hotel"
04/27/15 teresadesond New York
Lovely spot - great service and location. Comfy quiet rooms, uniquely decorated. We walked everywhere...close to shopping and St Stephens and wonderful selection of restaurants and cafes and people watching spots. Generous complimentary tea, snacks and wine every afternoon. Loved it!
"Great location, great staff"
04/04/15 Robert_Miguel New York
I would highly recommend a stay at Hotel Topazz. The rooms are comfortable, clean, and well maintained. The staff is amazing - professional, friendly and very helpful. There is a nice lounge in the hotel where you can relax and enjoy a complimentary beverage. If you enjoy a nice, low-key boutique hotel, then this is definitely the hotel for you.
"Saved by the receptionis!"
03/29/15 Betsylis Birmingham, United Kingdom
Whilst we didn't actually stay at this hotel, I wanted to let anyone considering it know about the excellent customer service and general excellence of the receptionist. Without going into detail, we found ourselves in desperate need of a pharmacy one Sunday in Vienna when everything was closed. The lovely lady at the front desk not only gave us the address of the emergency pharmacist, but printed out a map and gave us clear instructions on what to do. It looked lovely too.
03/24/15 Indichur Munich, Germany
The location next to the tourist attractions, shopping and culture sites is great. Rooms are not large but okay as you probably won't stay in anyways. Little downside is the limited room service. It' s operated by the bar across the street and basically stops at 22pm. Also choices for breakfast in the room are very limited. Service is friendly and helpful.
03/22/15 bmcgrew london
Perfect central location in Vienna close to everything that you could want. Rooms were comfortable and spacious and liked the addition of the small balcony. Rooms were well sound proofed from the road and square below my only comment would be that the rooms can get quiet stuffy at night and the thermostat couldn't be adjusted. Nice views and atmosphere in cafe bloom opposite
"Topazz is a perfectly located hotel in the center of Vienna. Walking distance from everything."
03/21/15 Julia P
We stayed 4 nights at Topazz in a premier room (with the great window seat) in early March 2015. The service was impeccable. Our room was not large, but plenty of space. Windowseat and view from the oval window on a high floor meant quiet at night. Desk service was consistently excellent. Bathroom very modern. Location unbeatable. 5 minutes to St. Stephens as well as the river. Highly recommend Topazz.
"Great location, bad service"
02/10/15 DEGZ Dusseldorf, Germany
I don't mind to pay for great service and a nice room. This hotel however is in need of service 101. I stayed here over the new years holiday and was a bit shocked. The room appears to be top! but that changes when you take a shower and the water floods the bedroom floor from the glass panel. Also, on new years (2014) morning waking up to an ice cold shower, and told the hotel is out of hot water or the boiler is out of service. Also, the glassware in the lounge consistently dirty and items not being attended to. I was recommended to stay here by family and it truly was a mistake. Next time stay at a major label property or the Sacher. I was told that management would be in contact with me after my stay and I never received any communication. Can't say I'm surprised. It's all about details and this hotel is missing out. Could have great potential.
"Beautiful rooms with a free mini bar!"
02/02/15 Hope_Batchelor Aylesbury, United Kingdom
I think the winner with this hotel was the amazing big oval windows in the rooms that have cushioned window ledges - they were pretty impressive. Although for some reason one of the rooms we booked didn't have the impressive window but we still payed for it... If you decide to stay here, make sure you check with reception what you're getting! Another thing I loved about the bedrooms was the beautiful marble bathroom. The shower was amazing and has defiantly set me bathroom goals as to what I want my new bathroom to be like! I love it when a hotel gives you little welcome gifts in your room and Hotel Topaz did just this with these little Austrian cakes which were kind of like battenbergs - really sweet and a nice touch. It's also very rare that a hotel offers a free mini bar, we've only ever had this before in our hotel we stayed at in Rome, Hotel Topaz offered a free mini bar in your room with a selection of soft drinks, some wafer biscuits (always a hit with me) and I think a beer also. I just think its a lovely touch to offer this for free when you're spending quite a bit of money on a hotel room. Hotel Topaz's generosity didn't stop there, they also have a restaurant/bar at the bottom of the building where they offer free drinks from wine to coffee and snacks from 10am - 10pm. I would defiantly recommend staying in this place, purely for their little acts of kindness really! The staff were also super friendly and helpful, they didn't hesitate to help us when we asked them about where they would recommend for dinner or even printing off train timetables for us.
"The intelligent choice in Wein"
01/27/15 Adrian K Buenos Aires, Argentina
Here you have a modern Hotel very well decorated with best price-quality relationship in an unbeatable location. The Prestige room is very comfortable, excellent sleep quality, with a good size (don't be confused with the surface of the room because it is very different when the sq ft are well used like here), and a very nice bathroom (good amenities). Nearby you have a lot of things to do, don't hesitate to ask the staff (very kind) of any inquiry. I didn't have breakfast in the Hotel, my choice was Mocarello Café that's nearby.No doubt I will return to this hotel on my next visit to Vienna.
"New elegance in old Vienna"
01/09/15 laurencejdavies oxford
We staying at the Hotel Topazz during our between Christmas and New Year break recently. Centrally located near to St. Stephens Cathedral, the underground, bars, restaurants, the lot!! The complementary wine downstairs was a real treat too!! ha ha. The rooms were slick and comfortable and the large oval windows were a design treat. Comes highly recommended!
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