The staff annoyed me because of its lack of discretion : staffers try hard to be cool and hype because this is supposed to be a "boutique" hotel and they are in fact intrusive. I had two different rooms, the first one was small and boring, the other one was better. They should change the light bulbs and forget about the neon lights , it would be more […] intimate. There are some basic flaws (lack of plugs for example) that could be easily fixed to make the overall impression much better and less cheap. Rooms are quiet and clean though, jacuzzi in the courtyard is nice, breakfast is fine: this is not a bad place at all, just stop calling yourself "boutique", it sounds pretentious, you are just a fine hotel located in a boring building, decorated in a cheap way. Read moreGenuine Hotels.com guest review
We stayed at this hotel for two years in a row and we love it!!! It is very clean and comfortable and we love the courtyard with the pool. We love the little extras such as the yummy treats and wine when we returned to the hotel in the evening. The staff goes above and beyond to make your stay memorable and they are extremely pleasant and tend to your […] every need. They gave us many helpful suggestions of places to eat. We would definitely recommend this hotel and plan to stay here again in the future. Read moreGenuine Hotels.com guest review
I was pleasantly surprise of the condition of the hotel for the price. It included a meal which that part was excellent. I had a great experience. I would rate it a 3.5 star because that what it truly is.This should not take away what a nice, comfortable and friendly this hotel is.Genuine Hotels.com guest review
Excelent service and instalationsGenuine Hotels.com guest review
Great location in relation to the beach, restaurants to eat, and places to shop. Public transportation was inexpensive, fairly easy to figure out and Playa del Carmen itself is situated in between other major areas of tourism within reasonable distances away i.e. Tulum, Akumal, etc. Highly recommend doing a tour, such as Xel-ha. Most importantly, the […] hotel staff and accommodations were excellent. Read moreGenuine Expedia guest review
"Great little hotel close to city center"
Great little hotel, clean rooms and helpful staff. Breakfast is served right next door and is quite all right with the sort of things you'd expect. There is a pool and parking on site. Recommended.Genuine Expedia guest review
"A cute little gem..."
I booked a room here after reading the online reviews. It is a quick walk from the beach but far enough from the main strip that it is peaceful and quite. It isn't luxurious, but for travelers who prefer to see things from a more local perspective it is perfect. The rooms are very simple but clean and comfortable. The pool area was unbelievably beautiful, […] perfect for an evening swim. The breakfast was delicious (get the chiliquiles and a cafe con leche!) but what truly made our stay was the staff. They were so warm and sincere, I felt that their interactions with us were professional but so friendly that I felt right at home. They made some great suggestions on beaches we could travel to for the day and were just really welcoming. Read moreGenuine Expedia guest review
Great hotel, very clean, nice pool The staffare great and helpfull Good location, centerd yet quiet. The rooms are a bit smallGenuine Expedia guest review
"Highly Recommend this hotel"
The location is ideal because you its a couple of blocks away from 5th Ave. The staff are super friendly and helpful at all times. The rooms are super clean and modern. Highly recommend this hotel.Genuine Expedia guest review
"A Great Place for the Price"
Cute hotel with very nice touches like chocolates, parting gifts, and breakfast included. My wife loved it.Genuine Expedia guest review
"Good Location, great staff!"
The staff was great, very friendly and helpful, with information about Playa as well, speaking english and spanish. Great hotel, very clean, the flow on the shower was pretty week. Good and fresh breakfast which is made especially for you by request. The hotel is 7 min. walking to the beach, although I preferred going to a beach which is not close to […] the hotel, since I liked it better. It was quiet at night, although the walls are thin, so you could hear sometimes people passing by your door, but no noise of parties. I would recommend it to my friends. Read moreGenuine Expedia guest review
"Lovely hidden gem!"
Loved this hotel! Cute and quiet. Great for couples. Wonderful staff! Comfortable room and .comfortable bed. We had a room facing the pool. Very nice! Mini fridge in room. Many nearby convenient stores. Bathroom was modern. If I had to complain, the bathroom lighting could have been a little brighter. Hotel lobby often offered complimentary wine and […] chocolate to guests. Breakfast was included next door. Breakfast choices were good. Beach, shops, and restaurants are all walking distance. Very satisfied. I would definitely stay here again! Read moreGenuine Expedia guest review
I'd head back to La Pasion in the future! It's location is solid: just a block or 2 from 5th Avenida and a few more to the beach. The room was small, but clean, comfortable, and modern. The service was fine, but wasn't the most friendly I've ever experienced (possibly the language barrier). All in all, though, I'd return to La Pasion in the future!Genuine Hotels.com guest review
"Small, quaint hotel with great location"
July 2014: experience was great. Hotel room was very clean & adequate size. Staff was great & the facilities were all very nice. Free parking was very convenient & free breakfast was good. Only complaint was that the bed was a bit too firm but that's to be expected in a hotel. Great hotel if u like to get out & explore playa del Carmen or the riviera […] maya! We'll definitely be back:) Read moreGenuine Expedia guest review
"Nice place in ideal location"
We really enjoyed our time at La Pasión. It's ell located - close to downtown action but on a quiet street, as well as within walking distance to buses & vans headed out of town. Staff is happy to help with anything. Rooms are clean and nice, bed is comfortable, AC works well, fridge in room.Genuine Expedia guest review
"Nice and friendly hotel"
Very convenient, safe and quiet hotel. Good breakfast and friendly staff. Location close to city hall and bus station.Genuine Expedia guest review
Stayed at the hotel for about a week in May. I enjoy staying at boutique hotels because of the friendly environment it produces over larger hotels. The staff was very friendly and helped us with any questions that we had. The staff made our stay even more enjoyable! The rooms were standard with a king size bed and a pretty nice bathroom. The small balcony […] was a nice bonus to enjoy the nice PDC air. The rooms were always thoroughly cleaned and everything put back nice and tidy. For the price paid I don't think you can find a better deal in playa. I will definitely come back on my next trip to PDC! Read moreGenuine Expedia guest review
"Great hotel with fantastic staff"
A really great hotel, comfortable rooms, great location close to everything but far enough away from any noise. Fantastic pool area to relax in if that's your bag but if like us you like to venture out then the staff have been wonderful at organising our trips for us. The staff are what is best about this hotel, always friendly and smiling, can't help […] you enough, always genuinely interested in what you have done in your day and how the can help with recommendations etc. Breakfast is great - served next door (but staffed by the hotel staff), fruit, fruit juice, coffee and a choice from a good selection of mains... I recommend either the omelet or the Pasion sandwich (ask for fried eggs in the sandwich instead of the usual omelet that comes as standard). All in all a fantastic experience and look forward to coming back here again. Read moreGenuine Expedia guest review
"Great location, very cute hotel"
I'm glad I chose this hotel. Staff were extraordinarily nice and helpful, room was very cute, hotel had a lot of character, and was in a great location. I highly recommend it.Genuine Expedia guest review
"Lovely with a capital L"
Lovely place, lovely staff. They are really going out of their way to help us in little things (whereabouts, transport, restauranrs etc), and to make our stay the more pleasurable. Would return right now!! Greetings from Hungary, LaszloGenuine Expedia guest review
"THE GREATEST HOTEL IN THE WORLD"
Everything was perfect except blocking noise. But that is pretty trivial. All the staffs seemed like close friends.Genuine Expedia guest review
We stayed for 7 nights at La Pasion in Dec 2013, right before Christmas. It was simply awesome. Room was clean, bed (Sealy Mattress) was extremely comfortable, and staff was super friendly, especially our Evening Manager PEDRO! We will be back for sure.Genuine Expedia guest review
"Great place to discover Mayan Riviera"
The service is what makes this hotel great, if you are planning a trip to explore the Mayan Riviera this is the best place to start, the guys in there will make everything in their hands to make you fell comfortable and relax. The location is quite convenient, 3 blocks away from the beach, 2 blocks from the bus station and 5 or 6 blocks away from highway […] (very convenient if you rent a car) I recommend this place for couples or groups of adults traveling with no children. Breakfast is very good. Read moreGenuine Expedia guest review
"Great base of operations."
With the exception of wi fi issues it was a very enjoyable stay. All of the staff are friendly and helpful!Genuine Hotels.com guest review
"We absolutely love you guys!"
Thank you for making us feel so welcome and spoiled. Please remember to email me my pics of Rio Secreto ok Rodrigo? With love from Las Vegas. ;-)Genuine Expedia guest review
We were at the Hotel for only two nights and we really enjoyed our short stay and would definatley reccomend it . It is in a great location just off of 5th Aveneue and very close to the beach,restaurants and shopping. If you are looking for a place in Playa check this one out !!!Genuine Hotels.com guest review
"Great hotel, lovely staff and facilities"
This hotel makes you feel at home. The decor is lvoely and the rooms very comfortable. Its walking distance to Quinta Avenida, where everything is happening, as well as the beach. The pool and hot tub are also lovely extras. Breakfast was included.Genuine Expedia guest review
"Great staff and location"
Loved: location, decor, friendliness of staff, free breakfast, pools and private courtyard, comfy bed, good A/C. Not-so-great: no ventilation in very tiny bathroom so it filled with steam and the mirror was useless, noise from hallway heard easily in room, no luggage racks in the room. Still, a great place for the money. We would return!Genuine Hotels.com guest review
"Experience it yourself! :)"
The service was amazing, those many little details they have make THE difference (the books, the keyholder, the coffee and bread always available at the lobby). I love the location because it is close to everything but away from the noise. The storage space is more than enough if you are going to be there for many days. The bathroom is big enough as […] well, although the room itself can be a little bit small for someone who likes big spaces. I loved the balcony, with two chairs and a table if you want to hang out there to get fresh air. Breakfast was fresh, good and with a lot of options. Bottom line, loved it and I would recommend it... well, I already did to my friends when I was talking about the trip :) Read moreGenuine Expedia guest review
"Extremely friendly hotel"
The whole staff treats you like family. They are so friendly and will do their best to make you feel at home. The room had a comfortable bed, good A/C, and a good bathroom. Everything was clean, quiet at night, and the view of the pool was nice. I really loved that they provided croissants every night and purified water. Also, they had chocolate and […] wine one night (which was so-so). Parking was safe in their garage and it was nice they had a pool and especially nice jacuzzi (open till 11pm). The breakfast was excellent on the street. Some improvements they could make are full size mirror outside bathroom and hooks for towels inside the bathroom. Fairly long walk to the public beach, but close to 5th avenue. We stayed there 4 nights and already miss it. Read moreGenuine Expedia guest review
"Great little hotel"
This hotel was a gem! It's location (away from the street noise, but just a short walk from the main street) and its warm & caring staff are the best. And it's idyllic garden & pools in its backyard are an oasis for relaxation. The breakfast at the outdoor cafe next day was excellent. But I dont recommend it for dinner because there are too many other […] choices in town. The beach club that Passion is affiated with, just a short walk away, is the best beach location. We walked thru many a beachfront resort/ hotel and this was the best for amenities and location. Plus, one day, we spent the entire day at this club & it was wonderful! we had lunch, afternoon massages on the beach ( fantastic massage, cheap price) & then came back to dinner with live entertainment. It was a memorable day. Read moreGenuine Hotels.com guest review
"I like this hotel"
The staff was very kind, the room was spacious, not far from 5th avenue. If I have one thing to say, the bathroom did not smell good (but not a big problem).Genuine Hotels.com guest review
Very good boutique hotel. The service was excellent. They thout on many small things that makes the stay just great: the candle in the room, the free coffe and tea in the lobby and the wine they gave for free one night in the lobby. The only problem is the breakfast which is too small and not satisfied.Genuine Expedia guest review
"Great hotel for everyone"
Can't complain about a thing. The staff were fantastic and very friendly. A nice breakfast, clean room and great location. We will book again soon for next year :)Genuine Expedia guest review
"What a great hotel!!"
The hotel was so nice, in every detail. It was a complete surprise. The pictures did not do it justice. It is so much nicer than the pictures show. The hotel is close to everything. The hotel is right in the middle of the tourist corridor and the city police patrol this area 24 hours a day so the area is very safe. The pool area is beautiful. The room […] and entire hotel were so clean. The hotel is small enough that the person at the entrance knows ever person in the hotel and greets you when you are leaving and returning. The staff was so nice. I can't wait to go back!! Would definitely recommend. Read moreGenuine Hotels.com guest review
"3 week stay"
I stayed here for 3 weeks while learning Spanish at a local school. Perfect location, very friendly staff, and a number of helpful extras (eg complimentary beach towel). Good breakfast too.Genuine Hotels.com guest review
"A place where to stay in Playa del Carmen"
5 out of 5. To summarise - i booked this hotel for 7 days of our 15 day stay in Mexico thinking the hotel is too cheap to be good/true. I was so wrong! It is a small business run hotel where staff genuinely care about the customers (unlike another 4 star much more expensive hotel we are staying now). The place sets certain level of expectations and […] then does not only over-deliver but completely smashes the expectations! Staff offered advice on what are the good places to eat and what tours to take/avoid.that was fantastic and truly value added service - i like to eat in restaurants where locals go out for meals and NOT touristy rubbish on high street as you can rip tourists off and serve low quality food with very little risk - the worst that can happen is that different tourists come instead of current unsatisfied tourist. Whereas the place that mainly focuses on local customers will go out of business if they will be overcharging or wont meet high standards of well-off locals. In my opinion this is the best value for money hotel in town. Read moreGenuine Hotels.com guest review
Overall stay was ok. Staff were very friendly, however during our stay there was loud maintenance work going on within the hotel. This meant at 9am you were woken up by loud bangs. Secondly toilets to do not have adequate ventilation or windows so if your staying longer than 2 nights they can become horrible. Overall the hotel seemed a bit claustrophobic. […] I would however add if your looking for something cheap and cheerful within dead centre of town this would your place. Read moreGenuine Hotels.com guest review
"Excellent hotel in the downtown area."
The staff at La Pasion are outstanding - I specifically chose to return to thsi hotel because of the staff, the location, the breakfasts and the comfort of the hotel.Genuine Expedia guest review
"Excellent Staff, Service & Hotel"
I loved the hotel the staff, service was amazing. I loved the Zenzi beach club right down the street both for daytime & evening. The only thing that would have made my hotel stay beyond fabulous is a slightly larger room with a pool view. But they were sold out so I took the last room available which was a little small. The staff & breakfast were great […] too! Very friendly and helpful. Also, affordable rates. Would definitely recommend this hotel. Read moreGenuine Hotels.com guest review
"Awesome, highly recommend."
Such a good place to stay on the last week of our trip. All the staff were EXCELLENT nothing was to hard no request unmet, 11 out of 10 guys. If you want all inclusive, on the beach you'll pay for it. At La Passion you get awesome value for money; great location, great facilities, great breakfast, great service.Genuine Hotels.com guest review
Booked this hotel based on previous reviews and we certainly weren't disappointed. I normally don't write reviews of the hotels we stay in (and we've travelled the world), but the staff here deserve it. The hotel is kept immaculate. The swimming pool in the courtyard area is a haven. We had a room overlooking the road, but we didn't have any issues […] with noise. The hotel location is brilliant. It's a few blocks up from 5th so you can get away from it all, but everything is within walking distance. We got an ADO bus from Cancun Airport and I would recommend this method of transfer as it is so easy and convenient. You will be spoilt for choice with the quality of restaurants in Playa Del Carmen, but it's not cheap. The staff at the hotel definitely helped make our stay in Mexico perfect. They organised a number of trips for us at very competitive prices, recommended restaurants etc, but more than anything they were just so friendly and we had a real laugh with them. This is an amazing quality hotel at a very affordable price and I would recommend this place to anyone. Thank you 'La Pasion' for our time in Mexico so wonderful. Read moreGenuine Expedia guest review
Fantastic hotel very close to the 10th Avenue - main street of Playa. Staff were friendly and very helpful, complimentary tea, coffee and biscuits left out each day - even wine and tequila offered. Breakfast included at the restaurant below was great too.Genuine Hotels.com guest review
"Another great stay at a great hotel"
This was our second time at La Pasion, and lived up to pleasant memories.Genuine Hotels.com guest review
"Fantastic staff, location and service"
From check in to departure I loved every second of my stay. The location was wonderful just the right distance from 5th avenue. The room was spacious and clean with fabulous air con! Breakfast was in a restaurant next door great selection on the menu. I cannot praise the staff enough. Pedro was a star who gratuitously rescued me from the balcony after […] I locked myself out. Would 100% return to this hotel. Read moreGenuine Expedia guest review
"value & location"
Good value & location. close to town centre & bus depot. room was fine with decent bed, excellent A/C, large bathroom. family run operation is very helpful & efficient.Genuine Hotels.com guest review
"La Passion passion"
My staying at this hotel was great; the staff was rather helpful and polite and I loved the room and the cleanliness.Genuine Hotels.com guest review
This place is wonderful , the staff and so clean A++++++ Location was so close to everything.Genuine Hotels.com guest review
"Only OK....wouldn't choose again"
A big negative...no lock whatsoever on balcony door. Fortunately balcony was high enough it would have been difficult for anyone to climb up, but had someone made it, there was nothing to stop them walking right into our room. Bed was ok, shower could have been cleaner and shower curtain was heavy and awkward. Another big negative is a notice asking […] that toilet paper go into an open bin beside the toilet....is this typical in Playa? A hygiene risk I think. Staff are friendly. Location is fairly good and not too noisy. Read moreGenuine Hotels.com guest review
"Lovely, clean hotel away from the hustle&bustle"
La Pasion is a lovely, clean and friendly hotel situated on a square in Playa del Carmen. The rooms were simple but very comfortable. We enjoyed being away from the busy 5th avenue, but close enough to beach (it's only a 5 minute walk away). I highly reccommend this hotel.Genuine Expedia guest review
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