The hotel is great but the food and drink service sucks. If they trained the staff for food and drink service the hotel would have been perfect.Genuine Hotels.com guest review
"Water Pressure was awful"
Overall it's was ok. The water pressure was awful and sometimes got nothing at all. Room service was somewhat slow n was forgetful on somethings. But the staff is nice and helpful.Genuine Hotels.com guest review
"Clean, friendly staff."
It was a good stay, staff are friendly and go beyond the mile to help you. However, I don't understand why they charge high (or charge at all) for wifi, and inside the rooms, there is no mobile network signal. Otherwise, everything is good.Genuine Hotels.com guest review
"Clean hotel close to beach"
I have a great experience in boracay. The hotel is clean and the personnel is respectful. I hope I could get a good rate to my next visit next year. im planning to bring my step son and our friends to have more experience and fun.Genuine Expedia guest review
"Far Below Expectations..."
Not as advertised. Photos are misleading. Amenities are nonexistent. No hot water, no clean water, horrible indoor lighting, poorly maintained showers and bathrooms, staff very "matter of fact", wifi expensive and slow, half a roll of toilet paper when we arrived, that alone shows their serious lack of duty-of-care. The best part of the hotel is leaving. […] Only good thing to say is when you walk out the back door you are beachfront. I have stayed at better youth hostels in my college days, spend the extra money and go elsewhere... anywhere! Read moreGenuine Expedia guest review
The hotel is in a good location but isn't worth the price paid. Towels are thread bare, toilet seat did not fit on the toilet and the place needs a remodel. The exterior looks decent but tests all I can say positive about this hotel.Genuine Expedia guest review
"Hotel is really closer to the beach"
Hotel is really closer to the beach, staffs are all friendly, hospitable except for the pm supervisor name Michael Gubaton whom when we ask for a favor gave us unfriendly frown plus sarcastic remarks. I verbally reported this incident to the front des for his improvement and hoping the management will take time to remind him to to be kind and respectful […] of hotel guests. Read moreGenuine Expedia guest review
"Great value, Excellent location!"
We stayed here for almost 3 weeks, so this is the best resort for the length of our stay. We stayed at the brand new PREMIERE WEST tower which just opened 2 months ago. Spacious room & great value. Free WiFi in lobby only, or U can buy a week unlimited in your room for 1,000 pesos. The breakfast buffet is pretty basic since it's free. Avoid the crowd […] and dine early. The staff we're very helpful & always smiling. Read moreGenuine Expedia guest review
It was great statying at the La Carmela beach front, accomoddating staff and the AC in the room was great! Our room is near the dining area. We will definitely come back at this hotelGenuine Hotels.com guest review
This hotel treats its guests as if they don't want you there. They have signs everywhere telling you they will charge you "if you don't eat all of the food on your plate from your breakfast, your will be charged double", "you will be charged if you get a henna tatto". We were charged more than the amount we paid for our room for the night for a late […] checkout. The hotel is run down, their internet never seems to be working, there are drunk noisy people coming through the hall most of the night. Overall, just not a well run hotel. Read moreGenuine Expedia guest review
"Very clean, very comfortable"
I took my girlfriend to La Carmela de Boracay for our vacation. We were there for 5 nights. The price was very reasonable and the room was spotless. The hotel grounds were kept impeccably clean. Every time we left our room, there were workers out cleaning, sweeping, etc. The hotel staff was very friendly and helpful. I have only two minor complaints: 1) […] We had an east facing room and every time it rained, water would leak into the room, under the bottom of the balcony door. We solved the problem by rolling up a bath towel and putting it at the bottom of the door. 2) The rooms need more towels. Although only two of us stayed in a room designated for 4 people, we only had two bath towels. I purchased the package that included the breakfast buffet each morning. The buffet was well laid out and had a decent selection of tasty food, although it was the same every morning except one. Read moreGenuine Expedia guest review
It's decent for the price. Room was clean and swimming pools were too. Very conveniently located, close to restaurants and stores.Genuine Expedia guest review
"Not pleased by the rooms"
Rooms were outdated. We were expecting more. Room has a funky smell. AC didn't really work that well... The only thing we liked about it was because it's beach front and the hotel receptionist are nice and helpful.Genuine Hotels.com guest review
"Not A Good Place"
Place need an elevator especially if they place you on the 5th floor. Not good when you have an 83 year old family membet.Genuine Hotels.com guest review
"Not what I expected"
My experience at La Carmela could've been better. I booked an executive room (side building, view facing the street, not ideal) after check in, we were hoping for someone to direct us to our room since the other people checking in, in the main building were being ask if they needed help. When we asked, The staff were just pointing towards the direction […] we're supposed to go not even bothering for one second to offer additional assistance. Also, the receptionists in the executive building (yes they have two) were looking at us as if we were crazy for wanting assistance. The rooms are not as pictured. Disappointed I asked for an upgrade, paid 5,000 pesos additional to what I've already paid in expedia, got a VIP room for 2 nights. I asked for an ocean view, got a wall view. and Since I was staying with 2 other people, I asked for an extra breakfast ticket for 2 days I only got two during booking. They agreed. The only bonus was that the VIP room was a bit more comfortable than the first room. Our private balcony was right by a big wall (no view whatsoever) For paying an additional $114 I expected a better service, better views, better accommodation. Tip: careful not to stain their sheets, towels with henna tattoo. They'll charge extra. It could've been better. Read moreGenuine Expedia guest review
I guess you get what you pay for. I did not have an ocean view. Was on budget mode. I got a nice view of a scapholding of a construction site with three construction workers work on each level. Boracay itself was crowded. It has changed since I was there in '96. I don't plan on going back to Boracay. Too commercialized. Too crowded. Too many people. […] It was not relaxing at all. The food was good. But the hotel wing where I stayed was not close to the beach. Read moreGenuine Expedia guest review
There is no network coverage inside our room.. Wi-fi is not available.. Some areas of the room are dusty.. The a/c is not working wellGenuine Expedia guest review
I guess they are better hotels out there. I got this hotel because of its beach front location but instead i got transferred to there new building located at the back. So whenever i had to walk to the beach, i had to go from the back through a main road a block away from the beach. Breakfast is good. You have to walk a mile to discover boracay so be […] ready. Do try scuba diving, parasailing, zipline, riding a sailboat and the food. There are bands and bars open at night. Read moreGenuine Expedia guest review
"superb customer service"
our stay was great. we had a good time except the buffett was a little on the down side. My brother in law was taken to emergency hospital nearby and the hotel staff was so great in assisting us until he's released. Great place for the price. The fire dancers were so entertaining and we liked the idea of the dining set up by the beach front.Genuine Hotels.com guest review
A/C & Bathroom are not working very well .. It was so hot inside the room & can't sleep coz its noisy! Can hear everything outside the room. Wanted to swim in the pool but I saw the water it's almost black! But over all u get what u paid for coz its affordable that's why they have lots of guests. I didn't take any pictures too..Genuine Expedia guest review
"very well organized."
close to everything and well organized. friendly staff and good foodGenuine Expedia guest review
"it was OK"
11 AM check out was too early. it should be done like 2PM or after lunch time. P240 for breakfast buffet was not worth it if you come late, there is not much food left and they don't refill the food trays.Genuine Hotels.com guest review
limited space for people to eat, suggest to build a bigger dining area. bravo zulu to the staff of la carmela.Genuine Expedia guest review
Bathroom should be updated. Water doesn't go down. We have to pushed the Water to the drainage to go down. Wifi is slow connecting to the internet but overall it's good and close to everything.Genuine Hotels.com guest review
"you can get better hotels for the same money"
room was clean when we got in. problem is: they didn't clean it for 2 days even after we asked 3 times. no free internet (in the room). breakfast below acceptable quality even though they had so much stuff.Genuine Expedia guest review
"Recent Hotel Stay"
The hotel was great and right on the beach. The staff was very helpful and in fact I was upgraded to beach front view. The hotel is in a great location. Everything was in walking distance. The only problem I had with the room is the toliet never work very good. But next time that I go there I will stay there again. The pool was great too.Genuine Expedia guest review
Cute (but no frills) room for the price. However, the staff was extremely friendly and helpful if you needed assistance with anything... Will stay again...Genuine Hotels.com guest review
"Borocay Island is great!"
I enjoyed my stay. The hotel was conveniently located and no problem getting to the beach. The comfort was OK. The ladyboys were beautiful. Lots of people to meet. The beach front was good. I enjoyed my time there and had a lot of fun with the ladyboys. I would return just because of that. Thank you.Genuine Hotels.com guest review
"nice hotel not to expensive"
everything is good i will come back again to this hotel and i will recomended this to my friend. Hotel.com did a greet job.Genuine Hotels.com guest review
I left the hotel after a few days they weren't cleaning my room I ran out of toilet pater and no clean towels, I had to call everytime to get anything from services, they allow little children to run up and down the hallways at 5:00 am in the morning and screaming and making a lot of noise, so very hard to get any sleep I wouldn't stay in that hotel […] again if it were free of charge Read moreGenuine Expedia guest review
"Clean and good located"
Location of the hotel is very good.Its near the d'mall as well.Rooms are quiet big enough for two persons and comfortable.Breakfast is OK also.Cleaning is good and the staff is very helpful.The tent on the beach is kinda small for the customers and there are no parasol even for hotel customers.It will be good if there will be parasols.Overall I enjoyed […] staying in this hotel. Read moreGenuine Expedia guest review
Need to improve bathroom cleanlinessGenuine Hotels.com guest review
"nice affordable hotel in great location"
overall it was a nice place in a good location, freindly helpful staff nice pool. You had to pay for internet in your room , 100 pecos for an hour. The free breakfast was just ok. In our room , the balcony door could be unlocked by just jiggling it for a couple of seconds and i believe that a good theif could have opened the room door with a knife. […] there are security cameras in the hall though. Dont know if they actually work. Water pressure wasnt great, but better than alot of other places that i have stayed in the Philippines.Knowing what to expect, I believe I would stay here again! Read moreGenuine Hotels.com guest review
If you are on a budget, this hotel is good enough to stay in Boracay. Reasonable distance to the center of the white beach and decent room to sleep at. Though I am very disappointed that we did not the exact room as shown to your website when I booked. Cleanliness is acceptable. Quality of the toilet I may have to recommend must be improved. Room we […] got the faucet was not working properly. As for the quality o the service, it can be a bit slow. Then since the hotel only have free wifi available at the restaurant, guest are given an option to have it at their rooms for a fee. Only that the card available for sale based on how much hours you used are very limited. Read moreGenuine Hotels.com guest review
"Do not recommend at all!!!!"
This hotel listed amenities that they did not offer. They also tried to up charge for services that were clearly listed as included in the package we paid for. Employees of the hotel were not trained on what the hotel offered....and this definitely does meet the standards of a "resort and spa"Genuine Expedia guest review
Review ur breakfast offer ,Genuine Hotels.com guest review
"RATING for La Carmela = 0 (ZERO)"
Will never stay in this hotel again and would never recommend to anyone. Reasons being:- UNTIDY - you have to book to have the room cleaned, LACK of room amenities - no coffee facilities, fridge, towels are old, dirty and worn out and not getting changed, VERY NOISY air conditioning system, no HOT WATER. No daily supplies of daily necessities ie toilet […] paper, shampoo, soap etc and you have to basically bring your own. Other tenants talks loudly and yells along the hallway. Some staff appears snobby but majority are friendly. Read moreGenuine Hotels.com guest review
"Poor Frontdesk Service; Rooms are Okay;"
There are really a lot of tourists checking in at this hotel since its budget friendly. I booked thru hotels.com, I showed front desk my text confirmation and email confirmation details of the booking but she did not honor it. Instead she let me wait standing in front of her for nearly 30 mins. Guest beside me waiting had the same problem. I think they […] are just lazy searching our names on their guest reservations list. Good thing I remembered I had a screenshot of the booking saved to my phone, if ever, I think they will let me wait longer! While I was waiting, I have observed a lot of complains from guests that were given wrong rooms. Anyway, their rooms are okay, nothing special and location of the hotel is excellent to access to everything in the island. Read moreGenuine Hotels.com guest review
"Worse stay so far in Boracay"
5th time in Boracay and I wanted to have a place with a pool. But what a disappointment. -The rooms light was like a dark hospital and no bedside small lamps was there. -No items at all in the bar fridge -We had to ask for housekeeping each day -The housekeepers did not clean the rooms properly and sometime forgot to clean. -The breakfast was not good […] and extremely crowded in the morning -Reception staff was friendly Read moreGenuine Hotels.com guest review
"good for moderate stay"
pros -service is moderate , as per expected. friendly staffs. -good location. within walking distance to the beach and not too noisy.but without much good view as well -room is neat, spacious and comfortable to stay cons -breakfast has very few choices and empty up fast (food refill is much slower than customer needs) - we found worms in the water […] on our 2nd day stay. hotel manages to change our room in the next 2 hours. but made no other compensation for the usage of 2 days water with worms for our daily shower and morning refreshment( brushing tooth and face washing) - no wifi in room and have to share 1 router with 3 other building or tourist. Read moreGenuine Hotels.com guest review
"semi-deluxe is not that good."
the comfort room for semi-deluxe is not that good. thats why i rated it 1-terrible, also the breakfast is terrible I dont understand the taste of the foods there. i cant eat any food in their breakfast.Genuine Expedia guest review
From the check-in to check-out, I don't know that I've ever felt so disappointed and cheated by a hotel stay. The building and grounds appear to be spacious and well maintained; however, the veneer belies a cheap and shoddy establishment, which becomes very clear the moment you open the cardboard flimsy door to your room. The room (standard queen) was […] large but poorly appointed; the towels and linen were clearly as old as the hotel itself; the bathroom amenities included a lone role of single ply toilet paper, nothing more. They will nickel and dime you to death on such things as extra towels (refer to the laminated placard in your room. Meanwhile, the most disappointing and infuriating part of the stay had to be the service. After checking in to the room, we switched on the TV to occupy our 3-year-old while getting situated. The cable was out. So I called housekeeping, who sent a maintenance guy, who looked at the screen and said, "I will check the cable" and left, never to return for the next 48 hours, despite repeated calls to the front desk. The utter indifference of the front desk staff was shocking until you consider that in a tourist mecca like Boracay, they don't need to be nice; the tourists are coming no matter what. In a country where friendly, respectful service and good travel value are the norm, La Carmella falls way short of standards in every category, except location. Read moreGenuine Hotels.com guest review
"Good Hotel close to the beach"
My stay at the hotel was good and the staff we very helpful, the room we stayed in was lager with 3 double side beds. The food at breakfasts was good and there was plenty to chose from. the only thing i didn't like about the hotel was the lack of hot water as there was none.Genuine Expedia guest review
"La carmela de boracay trip"
The hotel staff are very nice and hospitable. In regards with the room we stayed, water in the shower is minimal, the bathroom door is broken the washroom faucet is dirty as well as the mirror. towels are very old and we have to request hand towels and foot towels everytime because its not included in the hotel rooms. There is no wifi connection. The […] beddings have stains and old. The elevator is broken most of the time. Read moreGenuine Expedia guest review
"Terrible Hotel Stay"
The Hotel looks nice on the outside but old and poorly maintained inside. The linens were off white. Towels were old. There's no shower curtain so the bathroom gets all wet when you shower. Most of all very low water pressure and the water temperature is so erratic. The bathroom is dirty, Does not look like they clean the bathroom after each guest, […] there's soap scum all around. They require for you to be present for them to clean your room and if you decide not to be present, You have to sign a waiver that they are not responsible if you lose anything. I say,that give somebody a license to shop for free in your room. They do have a safe but it's too small. The complementary breakfast is really complimentary. There's not that much selection. We have to use a cereal bowl for coffee because they ran out of clean coffee cups. Read moreGenuine Hotels.com guest review
"AN AVERAGE STAY"
It was nothing special really. We stayed in a hostel before La Carmela and we only had this to say, "It's not so bad to stay in the hostel for the whole trip."Genuine Hotels.com guest review
we enjoyed so much.. very nice hotel...Genuine Hotels.com guest review
having fun staying on the hotel good breakfast and enjoy!Genuine Expedia guest review
"Nice and affordable hotel for the family.."
Spacious room, can accomodate upto 4 adults.. Walking distance to the white beash stretch of station 2.. Has 3 pools that kids will surely enjoy! But there are also problems we encountered because the hotel is almost fullybooked during our stay.. One is the reception number and housekeeping number is always busy.. So i have to personally talk to a housekeeping […] personel to request for a room housekeeping service or we personally went to the reception desk to ask for something (hair dryer, etc)... We also had to wait for a while to get the service we asked.. Gladly, the personels are friendly and cheerful, so we didnt mind the wait.. Everything else went smoothly as far as i remember.. And oh, i was very thankful for an early check-in.. Hotel check-in is 2pm but we were already there at around 10am, and in around 20mins or so, we were already in our room! Considering that they are all busy with the Goin Bulilit cast! Read moreGenuine Expedia guest review
The stay was not what we expected. We had to tell reception constantly that we required towels. There was no communication between reception and house keeping. If the room required house keeping, you had to tell reception to pass message onto house keeping. Over all, we found the staff very unprofessional!Genuine Hotels.com guest review
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