"superb customer service"
our stay was great. we had a good time except the buffett was a little on the down side. My brother in law was taken to emergency hospital nearby and the hotel staff was so great in assisting us until he's released. Great place for the price. The fire dancers were so entertaining and we liked the idea of the dining set up by the beach front.Genuine Hotels.com guest review
"it was OK"
11 AM check out was too early. it should be done like 2PM or after lunch time. P240 for breakfast buffet was not worth it if you come late, there is not much food left and they don't refill the food trays.Genuine Hotels.com guest review
Bathroom should be updated. Water doesn't go down. We have to pushed the Water to the drainage to go down. Wifi is slow connecting to the internet but overall it's good and close to everything.Genuine Hotels.com guest review
"you can get better hotels for the same money"
room was clean when we got in. problem is: they didn't clean it for 2 days even after we asked 3 times. no free internet (in the room). breakfast below acceptable quality even though they had so much stuff.Genuine Expedia guest review
"Recent Hotel Stay"
The hotel was great and right on the beach. The staff was very helpful and in fact I was upgraded to beach front view. The hotel is in a great location. Everything was in walking distance. The only problem I had with the room is the toliet never work very good. But next time that I go there I will stay there again. The pool was great too.Genuine Expedia guest review
Cute (but no frills) room for the price. However, the staff was extremely friendly and helpful if you needed assistance with anything... Will stay again...Genuine Hotels.com guest review
"Borocay Island is great!"
I enjoyed my stay. The hotel was conveniently located and no problem getting to the beach. The comfort was OK. The ladyboys were beautiful. Lots of people to meet. The beach front was good. I enjoyed my time there and had a lot of fun with the ladyboys. I would return just because of that. Thank you.Genuine Hotels.com guest review
"nice hotel not to expensive"
everything is good i will come back again to this hotel and i will recomended this to my friend. Hotel.com did a greet job.Genuine Hotels.com guest review
I left the hotel after a few days they weren't cleaning my room I ran out of toilet pater and no clean towels, I had to call everytime to get anything from services, they allow little children to run up and down the hallways at 5:00 am in the morning and screaming and making a lot of noise, so very hard to get any sleep I wouldn't stay in that hotel […] again if it were free of charge Read moreGenuine Expedia guest review
"Clean and good located"
Location of the hotel is very good.Its near the d'mall as well.Rooms are quiet big enough for two persons and comfortable.Breakfast is OK also.Cleaning is good and the staff is very helpful.The tent on the beach is kinda small for the customers and there are no parasol even for hotel customers.It will be good if there will be parasols.Overall I enjoyed […] staying in this hotel. Read moreGenuine Expedia guest review
Need to improve bathroom cleanlinessGenuine Hotels.com guest review
"nice affordable hotel in great location"
overall it was a nice place in a good location, freindly helpful staff nice pool. You had to pay for internet in your room , 100 pecos for an hour. The free breakfast was just ok. In our room , the balcony door could be unlocked by just jiggling it for a couple of seconds and i believe that a good theif could have opened the room door with a knife. […] there are security cameras in the hall though. Dont know if they actually work. Water pressure wasnt great, but better than alot of other places that i have stayed in the Philippines.Knowing what to expect, I believe I would stay here again! Read moreGenuine Hotels.com guest review
If you are on a budget, this hotel is good enough to stay in Boracay. Reasonable distance to the center of the white beach and decent room to sleep at. Though I am very disappointed that we did not the exact room as shown to your website when I booked. Cleanliness is acceptable. Quality of the toilet I may have to recommend must be improved. Room we […] got the faucet was not working properly. As for the quality o the service, it can be a bit slow. Then since the hotel only have free wifi available at the restaurant, guest are given an option to have it at their rooms for a fee. Only that the card available for sale based on how much hours you used are very limited. Read moreGenuine Hotels.com guest review
"Do not recommend at all!!!!"
This hotel listed amenities that they did not offer. They also tried to up charge for services that were clearly listed as included in the package we paid for. Employees of the hotel were not trained on what the hotel offered....and this definitely does meet the standards of a "resort and spa"Genuine Expedia guest review
"not bad at all"
Staff no so friendly.Genuine Hotels.com guest review
Accessible on all activities, resto bar, great location and great front breachGenuine Hotels.com guest review
the water stinks, our room is at the far end of the executive suites, and the elevator stinks as well, sorry but i didn't enjoy my stay with this hotel.Genuine Hotels.com guest review
perfectGenuine Hotels.com guest review
Location is great. But service is poor. Staff wasn't friendly. The water rush was small- toilet bowl can't flush properly. Air con wasn't strong either. Breakfast totally cannot make it.Genuine Hotels.com guest review
Good service, good food, value for money.Genuine Hotels.com guest review
"A lot of things to improve on"
I will consider other hotels even if I need to pay a bit more next time. Trust the other reviews for this hotel. Location and service are probably the only plus, the rest, needs improvements. Our rest room was not clean, no hot water. We needed to take breakfast before 6:30am, or else be ready for long queues. Food is also pretty bland. The pool near […] the beach needs cleaning. Overall, did not like our stay in this hotel. Read moreGenuine Hotels.com guest review
Unfortunately I have nothing to say positive about this Hotel This Hotel is a Insult to 3*** The Rooms are uninspiring and dirty, the so called service was 0 , imagine you have to ask to service your room and sign if it's ok for them to enter your room if not present , The Bathroom should have been condemned , greesy bath surface, dirty tiles, black […] mould festured every seal around the bath and sink and the fixtures . I could go on but I think the management of the hotel needs seriously to look at procedures , cleanliness been the upmost important , especially service , I was not even asked anything about my stay , very strange Read moreGenuine Hotels.com guest review
"good value in good location"
The breakfast buffet was awful, with so many food options nearby, i would pass. Very helpful staff, was able to accommodate a very early check in. Beachfront location for under $100 in boracay during peak season is always a great deal. Would stay here again, just wouldn't eat there.Genuine Hotels.com guest review
"best hotel for family"
delicious breakfast buffet. friendly staff and large room for 4 adultsGenuine Hotels.com guest review
Loved Boracay,friendly people, great singers,nice beach, good food selections very reasonable great flight.the hotel is tired hand basin had minimal water pressure, shower over bath old world and the decor dated but reasonable for the priceGenuine Hotels.com guest review
"Affordable Beach Front Hotel"
If you are looking for a nice and not too pricey i highly recommend this hotel. The Hotel Staffs are very pleasing and polite.Genuine Expedia guest review
We are having a good timeGenuine Hotels.com guest review
"Great location, yummy breakfast"
Comfortable and easy accessGenuine Hotels.com guest review
Perfect Location. Excellent service. Very friendly staff. Rooms look tired especially toilets.Genuine Hotels.com guest review
"La Carmela... get what you pay for"
I have stayed at La Carmela a total of two times now. Once back in 2010 with my family and it was decent, that was the time before the upgrades and construction of additional buildings. I stayed here again in February 2014 for 4 nights, but my experience was actually disppointing. I checked in at the Executive Wing reception desk. The room itself was […] big with two double beds. We had a decent sized balcony that did not have a view. We had one of those bathrooms with the bath tub and shower attached (personally not a fan), and the detachable shower head was not very good (it's hard to explain - basically had to take a shower holding the shower head because the water would go straight past my head when attached to its holder... not ideal for short people). The tap in our bathroom sink had zero pressure so we didn’t use it. The beds were really hard and uncomfortable, pillows were okay. If you're use to housekeeping on a regular basis, this isn't the hotel for you - you have to ask reception to have your room cleaned, linens refreshed and towels replenished. The breakfast buffet was not impressive, we had it the first morning but opted to have breakfast elsewhere for the rest of our stay. The staff are friendly but not helpful. They would greet us “happy morning” no matter what time of day it was... 4pm or even 9pm we would still get “happy morning” which gave us some amusement. It took 3 requests for them to have someone change the battery for our safety deposit box in our room. Read moreGenuine Expedia guest review
House keeping is slow.Genuine Hotels.com guest review
"Close to the beach is the only redeeming quality!"
Not sure where to start, there were a lot of costs that you did not know about up front and no functioning ATM's anywhere. The shower flooded, the sink stopper was broken, the toilet did not flush well. They ran out of towels. The breakfast buffet was a disaster, cold food, too many people so we did not even try to eat another meal at the hotel (too […] many other great restaurants in the area). I had emailed them about help with transportation (because it says on their website they help with transpo) and did not get any help. It was a very disappointing stay. I will stay elsewhere when I go back to Boracay. Read moreGenuine Expedia guest review
"Will not come back!"
What a terrible hotel place should be closed down.Genuine Hotels.com guest review
"La Carmela Boracay"
Fantastic location, right on the white beach, however room was in very poor condition, they only clean your room and change towels if you ask for it and even then it takes hours till they do so. Out of 4 days, twice we had no hot water, it took about an hour and a half to get it fixed every time (after a long day on the beach it is not very convenient). […] Internet was only available at the dining area (in theory), but most of the times it was down anyways. If you want to have access to internet in your room, you have to buy tokens, which I find unacceptable in 2014. Same thing with beach towels: having to pay for towel rental in a beach hotel, is at least funny... Breakfast was included in the price but was not tasty at all unfortunately. Staff on the other hand is very polite and they are trying their best to make up for the hotels poor strategy of treating guests. Read moreGenuine Hotels.com guest review
"Budget Hotel - Do NOT expect much"
this hotel is not recommended ( we stayed at executive room/wing) for people looking for comfort and cleanliness.Genuine Hotels.com guest review
"The room smells musty. Water pressure low."
I stayed in the Executive Wing. The Staff are courteous and friendly, always willing to help. Location is close to the beach,but very busy Hotel. another downside is the bathroom taps and bath tub look dirty and require attention. Nothing special with the buffet breakfast, menus require updating.Genuine Expedia guest review
"near the beach"
hotel very near the beachGenuine Hotels.com guest review
We arrived late at the hotel apparently the one attended to us was not pleasant and she explains things as if we are not welcome. I asked her that we requested for the king size bed which she answer in a way that we don't have a choice. And she bluntly tells me that if I have complaints about the request I would tell that to the agency. We travel all […] the way from Kalibo which we had a very long trip and I expect that since we are late people from the reception should welcome us. It is very frustrating as it is our first time to boracay and it is my first choice to stay at La Carmela and it is Mr Boy Abunda who endorsed the hotel which he has good integrity. Read moreGenuine Expedia guest review
We really enjoyed staying in your hotel, we hope to come again soon.Genuine Hotels.com guest review
"It was a great stay. The room is clean and comfy."
The room is comfy to stay in..however, the set breakfast was a bit awkward because you need to be separated from the buffet area and the worst thing is that you'll be placed at the back secluded/suffocating function hall. One can't appreciate while eating.Genuine Expedia guest review
"Don't expect much"
This hotel stays full only because of its location near the beach in Station 2. Service is very mediocre and most rooms are outdated and not well maintained. If you do stay here, I recommend a room in the new building which are actually cheaper. Avoid the breakfast if you can. Nigi Nigi's has a much better breakfast down the beach and the Spanish Deli […] down the road is much better as well. Read moreGenuine Hotels.com guest review
"Customer Convenience Guaranteed"
Location is very convenient. Nice place to stay overall. We will definitely go back! :)Genuine Hotels.com guest review
"first impression doesn't always last..."
At first, I was impressed. However, our first night isn't a nice one. After a long trip, we lay down the bed and here comes a large cockroach creeping on the wall. We weren't able to sleep that night. In the morning, we ask for the housekeeping to search the room and it took them a long time before someone attended to us. However, the location and surrounding […] is something to commend about. Read moreGenuine Hotels.com guest review
"La Carmela de boracay"
La Carmela de boracay is the place to stay.all the staff are so polite and friendly.Genuine Hotels.com guest review
great locationGenuine Hotels.com guest review
"Very poor experience!"
This hotel was absolutely disgraceful. I have travelled a lot and never have I been so shocked or disappointed at the quality of a hotel. It was so bad that me and my friend moved to other accommodation. The thing that made me question the cleanliness of the whole room (along with the stain on the bed) is the fact that there was a used half empty tiny […] bottle of shampoo in the bathroom. if a tiny bottle of shampoo can not be replaced then what does it say for the quality of the hotel. On getting to the hotel we were asked to pay a deposit upfront in case of damages which is something I have never experienced before. I also had to stand there while I was spoken to like a child for 20 minutes about the hotels rules and regulations. I am not a picky person and have often sneered at people moaning on hotel reviews but I feel that this time it is necessary. The room was depressingly dated and unkept and the service was awful. A very poor experience! Read moreGenuine Expedia guest review
great hotel for it cost ( the new side of the hotel, the old one is nightmare!!!!), very poor service!!!!!!!Genuine Hotels.com guest review
food serve needs an improvementGenuine Hotels.com guest review
your staff is very accommodating, the room was clean and the location is great. the food was also good. i can recommend your hotel to my friends.Genuine Hotels.com guest review
I really enjoyed my stay at the La carmela Hotel. Everything from facilities to service, from food to courteous staffs were all so amazing. :)Genuine Hotels.com guest review
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