"Not understanding to special circumstances"
No services were given, but no refund was issued either. I explained the special circumstances to the hotel and they would not help me, even with a partial refund.Genuine Hotels.com guest review
"Convenient location and comfortable stay!"
I was surprised to see that the hotel on Wilcza was actually a studio unit! We had to pick up the keys at a different location (the main office about 5 min walking distance from the actual room we rented and a bit tricky to find it) which was rather unusual. We traveled to Warsaw by train which got delayed and so we were late to get the keys to the […] apartment. We called the office to notify them we would be later and the lady who answered our call was super nice, accommodating and waited for us until we got there. She also suggested a few things to see while in Warsaw. The studio we rented was on the 5th floor in the apartment building. It was really nicely decorated and very comfortable. The bathroom had washer and shower. The kitchen was really nicely designed with the small fridge and also dishes if one chose to cook there. The whole unit/studio was really comfortable. It is also conveniently located, 15 min walking distance from the Warsaw Central train station, 25-30 min walking distance to the older part of town. The only few things I think might have made the stay better was the fact that we could not adjust the heat in the apartment so it got really hot in there (we were staying there in December) and so we opened the windows at night but since the apartment is located on a rather busy street, it was a bit loud. Overall, it was a great stay and experience!!! Read moreGenuine Hotels.com guest review
"Great apartment not so good location"
Apartment was very nice but we booked 2 rooms of 4 people together and ended up being at 2 separate locations. The service was very friendly when we got there but the reception is also in a different location to the apartments. The link hotels.com sent me to the apartment was not where we needed to check in so we had 2 pointless trips which is annoying […] when you are carrying lots of suitcases. Apartments were fantastic value though. Read moreGenuine Hotels.com guest review
"Could have been better"
This apartment could easily have been so much better. It was spacious, in a great location ( we were on Wilcza street) for bus transport to the major attractions.. But it was let down by poor attention to detail. The sheets on the bed were too small and had some tears in them, we only got two towels; no bath mats, washers or drying cloths. The lack […] of a bath mat was a concern as the shower was quite high and we almost slipped several times stepping out of the shower. No microwave or toaster. There was a washing machine but you needed a special 'knack' to open the lid. A couple of times we thought we would not be able to get our clothes out. We were given a unit in a slightly different location to that shown on the web site - that was not a problem but this fact is not stated on the web site. Finding the office to pick up the key was a bit of an issue - you really need a phone to call them to get two separate codes to reach the office. But, the above issues aside the apartment worked well for us. It's just that with a bit of attention to detail this could have been a great apartment. Read moreGenuine Hotels.com guest review
Enjoyed the location. The condition of the room was very decent for this priceGenuine Hotels.com guest review
"good location but room was mouldy"
The apartment was in a good location walking distance to the metro station, the the apartment was mouldy and the sink in the bathroom was blocked. The office staff where helpful but we found the office a little hard to find.Genuine Hotels.com guest review
Sehr sauber, sehr hohe Qualität. Sehr zu empfehlen. Servicequalität war ok - Wichtig: Anreisedetails anfordern, da schwierig zu finden.Genuine Hotels.com guest review
"My worst experience"
The Service was very bad. At first they could not deliver the keys as I was arriving after 10:00 p.m. in due time to 11.30 defined on the hotel page as latest key delivery. I was given another room with an electronic key, which was good. I arrived at about 10:45. I could not enter the correct key, and while entering, the power went off. I could not […] reach anyone at the phone having to bang the door and some students helped me in. Finally arriving at the room, it smelled terribly due to humidity or something. This was really bad. Stay away from this company! Stay away from apartments without 24 hr reception service for short stay! Read moreGenuine Hotels.com guest review
Et rimelig alternativ, gansek nytt, rent og pent. God plass. Sterkt traffikert aveny på utsiden trekker ned.Genuine Hotels.com guest review
Hinta/laatusuhde kohdillaan huoneistosta löytyi kaikki tarpeellinen, hiljainen.Genuine Hotels.com guest review
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