"Friendly staff- nothing to offer past that"
Leaking bathroom ceiling. 24/7 construction during our stay with loud, excessive banging and jack hammering from 8am to 4pm. Bathroom as small as airport bathroom - water overflows from shower into toilet area upon showering. Convenient location is a perk but doesn't outweigh discomfort.Genuine Expedia guest review
Response by Tune Hotel - Westminster, London Dear Charlotte, Thank you for posting your comment regarding your recent stay with us. Starting with the positive note , as you said, I am glad that you found our staff friendly,and location is a perk. However I am truly sorry for the leaking in the bathroom and the noise from the construction site. I can imagine how inconvenient these would make your stay. We are taking such maintenance problems very seriously and our team is working hard to provide our guests the best hospitality at terrific price. I am glad to confirm the construction work has now been finished, and I hope to have a pleasure welcoming you back in near future for your next visit in London. Thank you once again for sharing your review. Kind regards Selenge Guest Relations
I loved everything about this hotel, except the price surprised me a bit when I got home. It was more than I was expecting for how small the room actually was. You walk in the door and there's the bed (no room to walk around it) and a motorhome size bathroom. However, it was nice, clean, comfortable, had wifi and was in an amazing location—right next […] to the Lambeth tube station and in walking distance to the London Eye area. All of the "amenities" were extra like room cleaning, wifi, hair dryer but our package had that included. Read moreGenuine Hotels.com guest review
Response by Tune Hotel - Westminster, London Dear Guest, I am glad you enjoyed staying with us and thank you for pointing our unbeatable location and noticed our clean and tidy rooms, as these part of quality stay we provide to our guests. The room sizes are space-efficient, however, that enables our customers to keep the room costs to a minimum in the heart of London. We are looking forward to welcoming you back again. Kind regards Selenge
The people in reception very polite. It took us of guard that the check in was not until 3pm and if you want to check in early you needed to pay or pay to storage the luggage. The room clean but very small, you can hardly walk around the bed. In the room the drain in the shower was stuck and the water will easily go all over the bathroom, the air condition […] was not operating properly. We reported the problem with the drain but was not fixed. Read moreGenuine Hotels.com guest review
Response by Tune Hotel - Westminster, London Dear Maria, Thank you for taking your time to write a review on Hotel.com. We welcome all guest feedback and strive to continually improve the service we provide to our guests. I am sorry to hear that you had a problem with shower drain and it was not fixed. Our maintenance department had a serious investigation about it and all the drains has been inspected now. Thank you for highlighting our friendly staff who work hard to ensure our guests have the most enjoyable stay possible. I do hope you try another go and give us a chance to offer you a full quality stay on every corner. Kind regards Selenge Guest Relations
"Perfect for no nonsense good night sleep"
The attention is at where it counts: comfortable bed, working shower and decent wifi, and at a convenient location. Cost kept down by making non-essentials optional.Genuine Hotels.com guest review
"Close to tube"
Everything was ok, best choice for visiting London for a few days!Genuine Expedia guest review
Response by Tune Hotel - Westminster, London Dear Guest, Thank you for the comment reviewing your recent stay with us. I am glad to hear that you found Tune Hotel Westminster was the best choice for your stay in London. We would like to host you again for your next visit in London. Kind regards Selenge Tsendsuren Guest Relations
"close to the tube"
rooms are very compact. however, clean, service was nice and good for the price.Genuine Hotels.com guest review
"Perfect for a Single Traveler"
Great location. Everything is walkable or you're able to walk to the tube which is right across the street. Rooms are small but clean, same with the bathroom. You only get maid service if you stay more than 3 nights, which I like and think is a great concept. You don't have to worry about leaving the room earlier for maid service. Really loved the hotel […] and hope they come to the States soon. Read moreGenuine Hotels.com guest review
"I will not stay anywhere else!"
I love this room, even though it was small it was worth it! I slept so well and it had a great view. I will recommend and keep you in mind for any future stays within the EU.Genuine Hotels.com guest review
"Tune is okay!"
It's not fancy but it's clean and the staff are very nice. I would stay there again no problem!Genuine Expedia guest review
Response by Tune Hotel - Westminster, London Dear Guest, Thank you for rating 5/5 and recommending Tune Hotel Westminster to other Expedia guests. I am glad to hear that you have experienced a great stay with us and we look forward to welcome you back. Kind regards Selenge Tsendsuren Guest relations
"Exactly What You Pay For"
This is a budget hotel not to be overlooked. London tube is right out the front door and the London Eye and Big Ben are within easy walking disance.Genuine Expedia guest review
"Overall is good, room was small but good value"
Overall is good, room was small but good value for the price. Excellent location.Genuine Hotels.com guest review
Response by Tune Hotel - Westminster, London Dear Gerald, Thank you for taking your time to write a review on Expedia. I hope we have fulfilled your requirements and upheld our usual high standards in comfort, cleanliness, and customer service. We hope to have the pleasure of welcoming you back again soon. Kind regards Selenge Tsendsuren Guest Relations
"Budget hotel for single traveller, w/conditions"
I stayed on the sixth floor, which was accessible by elevator to the five floor and A flight of steps. With three suitcases this was a hassle. The room is small, less than 12feet square. This is ok if you are travelling alone and plan to be out a lot. The room was clean, they only clean every three days. You will need to pay for towels or bring your […] own. Noise was low. I never heard my neighbors except when they closed their doors. Next door is a coffee cafe. the hotel has a great location. i felt safe as woman traveling alone. Across the street is a small grocery store and 50ft away is Lambeth station for the London underground. The Eye and Big Ben are a 15 walk. Travelling alone and under a small trip budget, I would stay there again. Read moreGenuine Expedia guest review
Response by Tune Hotel - Westminster, London Dear Guest, Thank you for leaving these kind comments of your recent stay with Tune Hotel Westminster. I was delighted to read that all in all you had a great stay with us and that you especially enjoyed our fabulous locationwhich is and safe neighborhood. I do apologize for that you had to stay on the top floor, however, hope to have the pleasure of welcoming you back again to provide you with the full quality stay. Kind regards, Selenge Tsendsuren Guest Relations
"Poor room design but great location"
Not sure if i would come again but if I did it would be for the location as it only takes 8 minutes to walk to London Eye and close to the Tube. The room was really just too small and pretty dirty. They only clean it after the 3rd stay. Also the shower's flooring was not even slanted to the drain so the water just overflows pretty much. Shower curtains […] weren't long enough either so that caused more water to over flow into the rest of the tiny bathroom. Would be better to have a proper shower. Read moreGenuine Hotels.com guest review
Response by Tune Hotel - Westminster, London Thank you for staying with Tune Hotel Westminster and for leaving your review. I welcome both positive and negative feedback in order to improve ourselves and our services. While I am happy to read that our location and proximity to tube station was convenient for you, I apologise for the issues you experienced during your stay. We try to be as honest as possible with our rooms, therefore all the information about our room types, room sizes and add-ons is such as additional room cleaning listed on our website. Also our maintenance was notified as soon as we received your comments and shower drain has been checked. Thank you for brining this to our attention and please be assured that these types of issues are not indicative of our high standards. I sincerely hope you'll give us another opportunity to meet and exceed your expectations in the future. Kind regards Selenge Tsendsuren Guest Relations
Staff really nice and awesome , room proper but really too small, Definitivelly too expensive and not alligned with the price. I think the value of this prestation should be around 60€ or 65 £/night maximum.Genuine Hotels.com guest review
Response by Tune Hotel - Westminster, London Dear Fabien, Thank you for staying with Tune Hotel Westminster and for leaving your review. I welcome both positive and negative feedback in order to improve ourselves and our services. First of all, I was glad that you started with all the positive aspects of your stay. Our top notch cleanliness, central location and friendly staff are all corner stones of our brand promise, and it is very motivating to see that our staff`s hard work is recognized, thank you for that. However, I was very disappointed that you didn’t find us as good value for money. Our prices are very competitive in the Westminster area, and we always advise our customers to book as early as possible to ensure the bargain rates. As our rates are not fixed and they fluctuate upon demand and availability, i would suggest you to book as early as you can to get our best rate. I hope to welcome you back in near future Kind regards Selenge Tsendsuren Guest Relations
I have traveled all over the world and have stayed in some world-class hotels. For this trip to London and then on to Paris with my grandson over his Thanksgiving break, I was looking for relative comfort, cleanliness and most of all, a convenient location at a low price. I booked online with only the ratings and online comments to guide me. I was not […] disappointed. The Tune met my criteria. The only warning I would give would be not to take rooms 102, 202' 302, etc. All the rooms are small but the ones ending in "02" are not large enough for two people or even one traveler with more than one suitcase. The people who work the front desk are personable and helpful. There is a great Italian restaurant just across the street.. Also there is an ATM and small grocery store across the street, just steps away from the hotel. Read moreGenuine Expedia guest review
Response by Tune Hotel - Westminster, London Dear Elizabeth, Thank you very much for sharing the experience of your stay at Tune Hotel Westminster with Expedia. I was thrilled to read that we ticked all the boxes and provided you with everything needed for a quality stay in London. I agree, our location really can’t be beaten – nestled in Westminster with easy access to many famous sights, restaurants, shops and two underground stations! Looking forward to your next visit. Kind regards Selenge Tsendsuren Guest Relations
"small but close to underground"
Wasn't anything fancy. Bed touched 3 walls and bathroom was similar to a cruise ship bathroom. Hotel was directly accross from the Underground which made getting around London really easy. Definitely not luxurious, but the bed was comfortable and the room was fine for sleeping. If you're looking for a place to spread out and spend some time, pick another […] hotel. Read moreGenuine Expedia guest review
Response by Tune Hotel - Westminster, London Dear Mandy, Thank you for staying with Tune Hotel Westminster and for leaving your review. It was good to read that you found our central location convenient and our 5* bed comfortable. Our rooms are indeed space-efficient, however, designed to include all the necessities for a savvy traveller who is looking for a good night sleep stay. We hope to welcome you back in the future for one of your travel to London. Kind regards Selenge Guest Relations
We stayed in this hotel one night. It is in an excellent location. The rooms are super small though. Not bad for a one night stay.Genuine Hotels.com guest review
"close to Lambeth tube"
Enjoyed our stay at the Tune. Across th street from the Lambeth Tube, there was a Costa coffee shop next door and a 24 hour market across the street. We forgot that daily service was not included, however it was not a problem. Some kind words to the person on duty the night before we checked out got them to waive the bag hold fee of L2.50 ea the following […] day since our plane was not scheduled to depart until 10pm. Small but comfortable room. Good value for the price. Read moreGenuine Hotels.com guest review
Response by Tune Hotel - Westminster, London Thank you for taking time and leaving your feedback. It is very motivating to hear that we fulfilled your requirements and upheld our usual high standards in comfort, cleanliness, and central location. It would be pleasure for us to welcome you back in the future. Kind regards Guest Relations Selenge
"Close to great sights"
Make sure you read hotel details carefully, the rate is very economical due to its small size and added extras (towels, hair dryer, etc.)-think cruise ship. If you plan on being in London to see the sights then this is a great hotel because it would be quite uncomfortable to lounge around in. This was the perfect hotel for me since I planned most of […] my time exploring the city because it is close to tons of great places, but beware the area immediately around the hotel is not great, it's very sleepy and not lively so you will need to walk in order to go to restaurants and bars. Read moreGenuine Hotels.com guest review
Our room was very small....reminded me of a small travel trailer. The bed was comfortable, and the shower was nice. We loved the close Underground access. Who would want to hang out in their hotel room in London anyway? So, the crowded room was not an issue.Genuine Hotels.com guest review
"Great Location, very small room"
After having stayed in many hotels during this trip through France, London and Switzerland this was by far the smallest room. Granted we were only there for 1 night, but thank goodness because two people couldn't actually stand up at the same time in the room and in order to open the bathroom door we had to put the 2 small suitcases on the bed. Other […] than that however, the staff was great and it was very close to all of the great sites and metro station. Read moreGenuine Hotels.com guest review
"Location is Everything!!"
I gotta say, when we booked this place my wife kept calling it the "German Hotel" cause it looked so oddly sterile and European. Being my first ever hotel in the U.K., I wasn't sure what to expect either, but the Tune was fantastic. Directly across the street from a tube station, it was easy to get anywhere in London! Not only that, but you are a brisk […] walk away from Big Ben and the whole of Westminster's tourist area. The Palace, the London Eye, The Thames as well as bus and boat tours are very close to this location. In addition, there is a mini mart across the street and plenty of eateries and shops within the immediate area. As for the hotel, it is as small as they say it is, but that's not bad!! You literally get a bed and a bathroom, but if you're a tourist in London, you're not in your room anyway! The size was so small, but it was perfect for what we needed it for and very affordable. And, by booking through Hotels.com, we got an "upgrade" package that gave us all the amenities. Normally there is a small charge for everything like wifi, TV, towels! But it was included with our booking so that was great. I did have to put down a few pounds to hold our luggage and I spent 20 pounds for an early check in, but again, all worth it and the staff was very helpful. You never what you're gonna get with something like this, but I was very pleased with the end result!! Read moreGenuine Hotels.com guest review
Response by Tune Hotel - Westminster, London Dear Mic, Thank you for choosing Tune Hotel Wesminster and for taking the time to write a review regarding your recent stay. I am delighted we have managed to exceed your expectations by offering what you identified as affordable, and centrally located. It is my pleasure to read your comment and I hope we can welcome you back in the near future. Kind regards, Selenge Tsendsuren Guest Relations
"Great Location Cheap Price"
The hotel was nice. The room is small but they tell you that when booking. The 3/5 for the maintenance was from the hot water heater breaking in the evening. They had it fixed in the morning which was fine. One thing to note the Bathroom/shower room is very small, but clean. They do not provide any washcloths but they do give you towels.Genuine Hotels.com guest review
Response by Tune Hotel - Westminster, London Dear Rick, Thank you for your valuable time reviewing your recent stay with us. It is very motivating to hear that we fulfilled all of your requirements and upheld our usual high standards in comfort, cleanliness, and central location. We look forward welcoming you back in near future. Kind regards, Selenge Tsendsuren Guest Relations
"clean hotel,great location,small rooms"
staff was very helpful and courteous.bus and other transportation were very convenient.the only issue was the size of room and bathroom,both very small but very clean and we only slept there we were out most of the time.Genuine Expedia guest review
"A good deal - no frills place to crash in London"
The hotel is located conveniently to a number of downtown tube stations. Rooms are very compact - not much room aside from the bed, but it had its own bathroom. Not a good place to bring kids, and if you stay on the 6th floor, you have to walk up one flight of stairs to your room, but the staff were very helpful. Their pricing is a lot like the airlines […] - extra charges for using a hairdryer, safe, or even the TV, but it was a good deal for sleeping in London. Read moreGenuine Hotels.com guest review
"It really is tiny"
This hotel was clean which was a plus, as this was my main concern, but there really is nowhere to put anything, they could easily build more shelves into the TINY bathroom, but as it is there is not really even a place to put your hygiene stuff like toothbrush (there is a TINY, I say again, tiny little shelf where they keep the extra toilet paper roll. […] It is very cramped overall, if you are alone, this room would probably be perfect. For two people it works and it's close to everything, just don't expect to be comfortable if you spend any time at all in the room, unless you like chilling on the bed. The bed is comfortable and clean. This next point was HUGE. The entire bathroom floor gets soaking wet if you shower, because there is only a curtain separating the shower from the rest of the bathroom, not even a ledge. Read moreGenuine Expedia guest review
"Positive: Great Location, next to the undergroud!"
I really liked the fact that this hotel was so close to everything! And we had free wifi! The only downside is that the rooms are too small and they only clean your room until the third day! We didnt mind the rooms been small because the beds were comfortable, however, I feel like the cleaniness of the room is very important!Genuine Expedia guest review
"Great location. Next to the subway."
Very convenient location. Close to tons of attractions. Comfortable room with all you need for a short stay. Staff was great and very helpful.Genuine Expedia guest review
"Simple but convenient"
Although the room wasn't very big and no boiler and fridge is in the room, the location was superb! London eye, Big Ben, Thames river and Westminster area is reachable in ten minutes. The service of the receptionists are also friendly and nice. Very good for backpackers but not for families.Genuine Hotels.com guest review
"convenient for the pric"
The price and location of the hotel were what I looked for and it exceeded my expectations. The staff were wonderful. Getting to the hotel from the Healthrow airport was convenient and it was within walking distance to very affordable places to eat. The bathroom is small, but I was mentally prepared. It was close to the places we wanted to visit and […] the Tube was literally across the street. You have to walk a bit to various bus stops but the locals were very helpful. Read moreGenuine Hotels.com guest review
"Great staff, less than great hotel."
Stayed at Tune for 3 nights while in London. Hotel was difficult to find even though I provided the cab driver the address and points of interest. I was thankful that Expedia provided a photo of the hotel or it may have never been found. My first room was okay except the toilet didn't flush. The staff immediately gave me a room to sleep in "for the […] night" and the problem would be fixed first thing in the morning. The "for the night" room didn't even have room to walk - you stepped into the room and the only thing you could do was enter the bathroom or sit on the bed. I was out working the whole next day and did not return to the room until after 11pm. The toilet was not fixed. The staff relocated me to another room (finally!). The room was acceptable, although the sink stopper in the bathroom was permanently closed. Pulled the stopper out completely and things were okay. The staff was great, really! I wish the hotel met a minimum expectation. Read moreGenuine Expedia guest review
"Just for one night"
It's my first time to visit London with my friends. We booked online from our home country. At Lambeth Tunes,Yes it is very near to everything but the rooms are soooooo tiny.And the room they gave us is on the 6 th floor but the lift is only upto 5th floor.so we had to drag our luggages using the stairs. Checked in is by 2 pm we were checking in by […] 1:30pm and the lady mentioned that the room is not yet ready. But the check out time is 10am meaning its not even 24 hours.the worst part is the next day they had to charge us to leave our bag for few hours. I won't recommend this hotel. Read moreGenuine Expedia guest review
We did not receive the promised "view" . . . we were in a room with no windows and not enough room for 2 people to pass each other without one having to climb on the bed. I was a bit disappointed that it didn't live up to the promise in my reservation.Genuine Hotels.com guest review
"Perfect location, small rooms"
After I got over the fact of how small my room was...then I was ok..! The location is perfect, rt next to Lambeth North underground station, very close walking distance to London Eye, the Big Ben, and there are many restaurants, bars, and a grocery ministore rt across the street. Is a good value for the money and area, other hotels in the area are $$$ […] much more expensive. Read moreGenuine Expedia guest review
"Good location, small rooms"
Hotel generally is good, clean, in exellent location, everything what is necessary and interesting is near and easy to get. The main problem was the room - never faced such tiny (around 5-7 m2), room, was impossible to open a suit case or turn around without hitting anything. In the bathroom shower was extremely close to the lavaratoryGenuine Expedia guest review
"You get what you pay for"
Our room was the size advertised, small. This is not a place for kids. Everything worked, was clean, and comfortable as could be given the size. The location was great for us. We saw most of London we wanted to see on foot.Genuine Hotels.com guest review
I liked it here. The only thing was that when I left my room I realized that my door didn't lock behind me so they had to give me a real key to lock my door so be sure to check when you leave!Genuine Hotels.com guest review
I was very shocked to see such a small room. It had a bed and a very small TV, There was no room to put your luggage down except on the windowsill or in the doorway. The bathroom was the same size as a cruise ship. Yes it was clean and the staff was nice. It was close to the London Eye and many attractions.Genuine Expedia guest review
Small accommodations, with a teeny bathroom that is perfectly usable. As long as you read what your reservation comes with in terms of internet use, television, safe, and towels, or are prepared to pay extra for these the room is a fine place to crash if you spend most of your time exploring London, but not a room you'd want to spend a lot of time in. […] Also the hotel desk staff weren't very helpful or knowledgeable about the area or how best to get to big tourist sites in London which would have been useful. Read moreGenuine Hotels.com guest review
"Great location on budget"
Small modern room equipped with everything you could need. Tube station right across the street gets you straight to the Picadilly Circus and to other tube lines. Costas coffee shop right next door for morning coffee :)Genuine Expedia guest review
Hotel was a quick walk from sites like the London Eye, Big Ben & Westminster Abbey & had a tube station right across the street. Room was small but we weren't in London to spend our time in the hotel. Staff was very very helpful. Our only real complaint was cleanliness. Sheets had hairs on them. Room also got really warm.Genuine Hotels.com guest review
"Close to local sites"
Hotel was very noisy (street noise and noise from other guests)Genuine Hotels.com guest review
"Bleed you dry..."
I haven't stayed in any other hotels in London but I have stayed in a couple others in Europe and the Tune Hotel has a billion and one hidden fees. If you want your room cleaned more than once in a 3 day period then they charge you extra. If you want more than two towels within that 3 days it costs extra. (They only gave us one). Wifi, early check in, […] holding bags before or after your stay and probably more is extra. The hotel looks really nice and updated in the pictures but the rooms are tiny. We had a lot of luggage and had trouble finding spots to put it since you only have about a 1 ft walk way around the bed. The lounge and rooms are updated. The rooms aren't dirty or anything but they don't have any of the amenities you would think a hotel would offer you normally. Read moreGenuine Expedia guest review
"Close to tube station but poor customer service"
Hotel room only big enough for 1 guest. No place for suitcase or toiletries in bathroom. Shower floor flooded. Since no phone in room had to go to front desk tp request it be fixed. No response. Had to request extra towels since entire bathroom area was flooded. Before we could it extra towels the ones on floor soured coffee shop next door. Good Italian […] restaurant across street and tube station across the street Read moreGenuine Hotels.com guest review
Its as small as advertised and they charge you for every and any thing extra, but it's in a great location ang good for the priceGenuine Expedia guest review
The room was much smaller than we expected. The staff were very helpful in moving us to a "larger" room. The first room was spotless.. very clean. The second room was less clean, but slightly larger. Great location near all the sights.Genuine Hotels.com guest review
Overall good. Floor was not clean, when I wiped up an area with the towel, layers of grime came up. Staff was outstanding: friendly and helpful...seemed to be a team. Room was very small. Location perfect, Lambeth North subway right next door and many good restaurants nearby...interesting neighborhood, felt safe.Genuine Hotels.com guest review
"Perfect location for certain sights!"
All the things I really wanted to see were in a very short walking distance! London Eye, Westminster Abbey and House of Parliament. Started in the handicap room which was spacious, but the shower was very poorly constructed and leaked all over the bathroom floor. Switched to a room about half the size, but as long as it's just two people you will have […] enough room, just no privacy from the other person in the room with you. Nice view of a few structures in London from our room window! Read moreGenuine Hotels.com guest review
My stay at Tune was great.Genuine Hotels.com guest review
Great location, pricing, and modern, but devasatatigly small rooms, and overall lacking in quality. But super location, secure, and priced very well.Genuine Expedia guest review
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