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Staycity Serviced Apartments London Heathrow
Staycity Serviced Apartments London Heathrow offer 144 brand new purpose built state-of-the-art apartments, which are conveniently located in the High Point Village just a minute’s walk from Hayes & Harlington train station with a 6 minute train journey to the Heathrow Airport and only 17 minute journey to Central London (Paddington), while also being just a short drive from Legoland Windsor, Hampton Court Palace and Stockley Park, one of Europe’s most successful business parks.
A Smarter Hotel Alternative
Staycity Serviced Apartments London Heathrow come complete with complimentary Wi-Fi, 24 hour reception, onsite car parking and laundrette as well as weekly maid service. A Tesco Express is available within the complex for all your self-catering needs and guests can enjoy free access to Botwell Leisure Centre, with modern fitness facilities and an indoor swimming pool, located just 5 minutes' walk from the apartments.
Experience More For Less!
Finished to a stunning standard, all apartments come complete with complimentary Wi-Fi, flat screen TV with Freeview, Sky Sports, DVD player, spacious separate bedrooms and fully equipped kitchens (fridge/freezer, dishwasher, hob, oven, microwave, kettle, toaster, cookware, utensils). All apartments come fully furnished with bed linen and towels also provided. Spacious living areas can easily turn into an extra bedroom with double or twin sofa beds. Aircon, hairdryer, radio alarm, iron provided.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
The property is located withing the High Point Village. When checking-in, guests are required to us the entrance that is throgh the passage and concierge entry to the left of Tesco Express. Guests arriving by car will need to us the parking entrance, which is through large grey iron gates to the right of Tesco Express.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
A major international flight hub, Heathrow's four terminals are connected to central London by train and Underground services. The Heathrow Express speeds into Paddington Station in 15 minutes. The Underground’s Piccadilly line is cheaper (but slower), stopping at stations including Earl’s Court, Green Park, Leicester Square and Kings Cross. Coaches run to destinations throughout the UK.see all hotels in Hayes
"Best Bang For Your Buck"
In a word: Excellent. Pricing point was well below average and the room (single person, bed, kitchen, and living room space) was more than enough space...especially for the London Area.Genuine Hotels.com guest review
"Nice hotel but the location is not ideal"
The hotel itself is nice and clean but the location is far from ideal. You have a long walk from where the taxi drops you to get to the hotel....I had to do it with three suitcases. There are no porters and quite frankly the service was poor. Also, the hotel takes a caution deposit from you which they will keep if you fail to take out your trash or […] wash your dishes or leave the apartment in good order...I think this is a bit arbitrary as you would already have left by the time your deposit is refunded and you would not be able to challenge any decisions to keep all or part of your deposit. The area that the hotel is located in is quite run down. The main taxi service in that area does not even accept credit card payments...only cash. Read moreGenuine Hotels.com guest review
"Good budget option."
If thisyou hotel costs 50% less than options in london then it is worth it. We got it cheap and it saved a lot of money. No frills hotel but convenient to heathrow and paddington via the Heathrow connect train. Good option for families on a budget or if you want to be close to airport. Fitness facility was a ways away but was nice and free. Neighbrhood […] is marginal but not dangerous. Read moreGenuine Hotels.com guest review
"Good budget quality hotel"
This was an interesting experience. Nice and close to airport, easy to get to by using Heathrow Connect for about L5.60. The area is not inviting and it is not touristy at all. The hotel security though sound is almost scary and makes you wonder about the neighborhood. However, after you put away your fears and venture out, the locals are incredibly […] friendly and helpful. I came to love the neighborhood (industrial) and its close proximity to Heathrow and Paddington Station. (no more than 7 minutes in either direction). The apartments are nice, however there was an odor that was most unpleasing and the staff solution was to provide us with a can of spray and to turn on the fan. (smelled like a dead rat in the closet wall). I would stay again, but thoroughly inspect the room for smells before digging in. The apartment itself was clean and provided reasonable accommodations, especially for being in London. Read moreGenuine Expedia guest review
"Apartment was Great; Location was Not"
We stayed over one night before our flight back to the States. The apartment was lovely, but location left little to be desired. It was right near the train station and area did not see that good. After a long ride from the the train station to the hotel is was very difficult to to locate the entrance. My husband then had to carry four very large suitcase […] up a long flight of stairs because the elevator was not working. Read moreGenuine Expedia guest review
"Next to train station!"
I would have given it 2 stars except for the responsiveness of the staff.. I was given a room on 6th floor which is the top floor. The rooms have all been reduced in size as these is holding concrete wall which also blocks all the view. On my complaint they moved me to the regular sized rooms that I should have been given the first time.. Apart from […] that the hotel itself is very conveniently located right next to train station. There is a Tesco next door for your supplies. A market nearby provides everything else. Very convenient. Read moreGenuine Expedia guest review
"Great Option for a Stay in London"
Pros: Great location, just next to the Hayes-Harrington Station for the London commuter lines. Don't get this mixed up with the Underground system, you will need to transfer to that line. The Hayes-Harrington Station is the first stop after Heathrow Airport Terminals 1 & 3 station, and has a 6 minute travel time. We stayed in a 1-bedroom apartment which […] had 2 single beds. There was a pullout couch, and we comfortable with one adult, one adult age kid, and a teenager. Kitchen was small but very useable with dishwasher, oven, and all the plates and silverware one could need. Cons: The internet access was very difficult to on to. Once we where able to get access, I was unable to use my ipad tablet because the system had trouble downloading anything with a picture on the website you were trying to access. Read moreGenuine Expedia guest review
"Location and price worked well for us."
The hotel is right at the Hayes Station which worked well for us. We were a family of 5 coming in to Heathrow Airport. We caught the "Heathrow Connect" from the airport to right by the hotel. We then used all day tickets to get into London and around the city. The Hotel was not as clean as expected with several reminders on the previous tenants activities […] left in the main bedroom. Floor could also have used a clean mopping. The manager on duty advised there was a "new" housekeeper that day and sent her back to our room. We were asked if we needed more towels, but we could not communicate the floor was not cleaned. Otherwise the stay was good and there is a food store next to the hotel for needed supplies during our stay. Read moreGenuine Expedia guest review
"Good Service Apartment"
The only problem with the apartment is you have to change trains. Otherwise a good and convenient apartment.Genuine Hotels.com guest review
"Easy access to tube"
This apartment is close to Hayes and Harlington railway station. You might need to change your train in several locations depending on what part of the city you are travelling.Genuine Expedia guest review
"comfortable, with easy access to London"
The convenience of its location was great, just what we were looking for. Was a bit cramped for four people, but to be expected when staying in or around London. Nice to be able to be together as a family in a comfortable space. Getting in and out was confusing especially since they seemed to run out of the swipes for easier entrance (had to be buzzed […] in each time - bothersome). Should make sure there are enough of these 'fobs' for each room. Read moreGenuine Expedia guest review
"Convenient to transit to London proper"
We were entirely happy with our stay. The staff was really very welcoming and helpful. The accommodations were without flaw. After two nights, we transferred to a place in-town and found we missed Staycity so much, we called to see if we could return. Unfortunately they were completely booked...Genuine Hotels.com guest review
"Great for a family"
We are a family of 4 with 2 teenage daughters and this apartment was perfect for us. We only stayed for 1 night to be close to the airport for our last night in England, but should have stayed here for the London portion of our trip. There is a little market basically in the same building. It is very close to the airport. The only negatives (1) you […] have to pay to store your bags, £2/bag, the parking is safe and secure and if you are doing day trips and opt for a car I believe the parking is £14/day, and the location. The hotel is not on the "tube" it is on the national rail service - I believe the Healy-Harding stop. For a zone 1-6 day pass (unlimited trips) it was about £8.40 adult and £3.40 for kids. This is only slightly more expensive than a day in zone 1-3. It only takes about 10 minutes to get to paddington station tube stop where you can change to go where ever you need to. For us, the slight inconvenience of being slightly outside the main city was worth it for the space. The national rail stop is literally next door to the hotel and I found the woman working in the station very helpful. The hotel also has laundry facilities there at a reasonable rate. I would request a room on a higher floor if I were to stay again. We're were in room 101 and it was right next to the entrance so we could hear people coming I all night long. Not a big deal for 1 night but would have been a problem for me for a longer stay. Read moreGenuine Hotels.com guest review
Everything was nice, I'll look for you every time I need to be there in EuropeGenuine Expedia guest review
In our recent trip to the UK we stayed twice at the Staycity in Hayes. I chose the place because of its location at a communications hub. This proved an excellent choice. My family was able to use daily passes on rail and tube in London, to take day trips to Oxford. We were blessed with superior furnishings and more space than we would have had at any […] other place I investigated. Read moreGenuine Expedia guest review
Very nice hotel, clean, quiet. Great for a family vacation. Has kitchen with all utensils. You can do your laundry. You can go via train or cab. Take train it is cheaper. Would go again. Has market nearby to purchase groceries.Genuine Expedia guest review
The condition and amenities of Staycity, a new, budget suite hotel, are excellent other than their design around undersized bedrooms. I would stay here again. That's not to say that it's for everyone, Staycity is located next to the Hayesand Harlington Train station in the London borough of Hillingdon and it is only a 35-40 minute trip into Paddington. […] One would think that would make it easy to locate. However, our GPS and another guest's taxi driver could not locate it. The sign for the hotel is about 12 inches by 4 inches and it's almost impossible to see, especially at night. There is a Tesco nearby and local taxis that offer a good rate for Heathrow (about 12 pounds). Local taxis know the way. Black cabs out of Heathrow may well have no idea where the facility is if it is not described as immediately next to the Hayes and Harlingdon train station. The neighborhood is active and multi-ethnic. We arrived late at night and there were people outside talking, eating, and visiting but for the typical Anglo tourist this can be uncomfortable. At all times guests must ring a bell which is hard to see in the dark to be let in and one might feel that's because the hotel is in an unsafe area. Not so. I walked alone during the day throughout the area and enjoyed the feel. There are many young professionals taking the train into London. Local people are friendly as was the staff at the hotel. The hotel tariff is very good for a major city. Read moreGenuine Hotels.com guest review
"Lovely for a long stay"
Once you find the hotel it is amazing.. The train station is literally a 5 sec walk from the hotel.. There is a store that sells basic food for your stay and some other odds and ends right next to the station. the only complaint i have is that the "complimentary cleaning" was scheduled the day after i arrived so we did not use it but they took the deposit […] for cleaning the place. I don't think that was very fair but whatever. The sofa bed was broken in our unit and we let the staff know and they said that they had record of it and we wouldn't be charged.. Im still waiting on the deposit if we even get any back?!?! Read moreGenuine Expedia guest review
We stayed in an apartment for 4 days prior to our Mediterranean Cruise and it was clean, comfortable and convenient to the metro, which we utilized to travel all over Barcelona, plus the hotel provided shuttle service into the city which was good, however they need to more shuttle service because it only holds 11 people and if you missed that one well […] you had to make other arrangements, also they provide free shuttle service to and from the airport, but wasn't advertised so we spent 24 euros unnecessarily. The hotel has it's restaurants which were quite pricey and delicious, my personal favorite was breakfast, if that is not your style there are not many choices in the neighborhood, so eat in town or at the beach but don't get back to the hotel and decide you are hungry, unless you are prepared for a sit down fancy type dinner. I would stay there again, the staff was very helpful and polite. Read moreGenuine Hotels.com guest review
Difficult to find with car. You have to go thru two gates for closed parking. There are no signs or instructions. The room is comfortable. It is just to get to the room that is the problem.Genuine Hotels.com guest review
"Newer apartments by Hayes and Harlington"
Staff was very helpful. Newer building and nice clean rooms and facilities. A tesco is next door. Finding the place in the dark would be painful.Genuine Expedia guest review
"Great Place To Stay While Visiting London"
We stayed 6 nights and loved it. The staff was friendly and helpful. There were no surprises. It was safe (perimeter fence) although we didn't think the area was dangerous. The room was spacious and comfortable. It was equipped with a kitchen including full refrigerator. The location was next to a rail station (never heard a train from inside the room) […] allowing us to be in central London within 30 minutes. We'll definitely stay there again. Read moreGenuine Expedia guest review
"25 minutes to London Paddington"
Excellent value for money in London MetroGenuine Hotels.com guest review
"Impossible to Find!!"
This was the most frustrating place to find on our trip. There were no markings on the hotel, and you had to go to small side entrance and enter "P" for porter in order to get buzzed in. We were very frustrated. The front desk was very slow and made everything much more complicated than it needed to be. This said, the rooms were clean and spacious. […] We would stay at another Staycity, but not this one! Read moreGenuine Hotels.com guest review
Staff was friendly and helpful. Overnight personnel Went above and beyond to print out my boarding pass and call me a cab. Excellent space, modern, practical, economical for family groupsGenuine Hotels.com guest review
"Nice base location for traveling"
This was a good place to stay and be able to travel around London. It had a small kitchen which helped save some money on food. The room was comfortable. The only down side was you were charged for everything. Since it is an apartment you are responsible for supplying your own goods (toilet paper, etc. Had to purchase new towels if you wanted to change […] them out) or you can purchase stuff from the front desk (expensive). Read moreGenuine Expedia guest review
"Clean Hotel, Terrible Management & Staff"
This hotel is located in a multi-building, gated, high rise development. A dozen or so buildings scattered over several city blocks and NO signs at all on the exterior of the complex. The complex resembles Fort Knox, gates and barriers everywhere. Unfortunately, there is NO signage that would tell a person where to enter. Once you get in the complex […] (assuming you're lucky enough to get in), there are only a few, poorly placed signs, and these signs will not get you to the hotel. The staff joked about the fact that are not any signs and they told us that everyone complains about the lack of signs. According to other reviews, this has been a problem since the hotel opened, and the staff said there is no plan fix this problem. Consider arriving at the hotel with 4 full sized pieces of luggage, its raining, and you're in a run-down part of town (its not in the best of neighborhoods, hence the security), the cab driver doesn't know where the entrance is, the local folks don't know where the entrance is, the local business owners don't know were the entrance and the cabby wants to leave, because he doesn't feel safe. Once you do find the entrance, be prepared to carry your luggage up a HUGE flight of stairs and drag your luggage about 1/8 mile to the front desk. The front desk is located about a block from the street, and you're on your own to get you bags to your room. FEDEX refuses to deliver packages to hotel, as they can't find it either! Stay elsewhere. Read moreGenuine Expedia guest review
"Nice hotel near airport and easy access to London"
Easy access to trains to London and the airport. Beautiful apartments.Genuine Expedia guest review
"Great Value- but still waiting for deposit refund!"
Totally Awesome - but still waiting for my deposit refund a week later. If this was not a problem - they would easily be a 5+ recommendation.Genuine Hotels.com guest review
"Great Room and convenient to Airport"
Overall enjoyed stay which is a typical apartment lodging with similar low service model which is just fine...Hard to find with GPS and parking is a bit tight but room was fantastic and would stay there again in the future. Important for me is always the internet speed which I found to be very strong and suitable for Skype calls...Genuine Hotels.com guest review
"Good accomodations but a bit overpriced."
We arrived early, the room was ready and they still charged us extra money to check-in. Considering that the room was ready anyway, why the extra charge? We told them that we merely wanted to freshen up and leave our bags and we would be gone all day, so we would not use any extra electricity or water to justify the extra charge. Parking is also extra […] so the room ended up being a lot more than we thought originally. Read moreGenuine Hotels.com guest review
Overall we had everything we needed and then some. The location was convenient as it was extremely close to a train station with service to central London as well as London Heathrow. Would stay here again if I'm in London in the future.Genuine Hotels.com guest review
"Nice hotel convenient to both London and Heathrow"
We were pleasantly surprised to find the hotel right at the last stop of the 350 bus from Heathrow. The bus ride took less than a half hour. We got a suite that was very clean and modern. The best part was there was a train terminal right behind the hotel that took us into Paddington station where we could use the Underground to get all over London. […] The train to Paddington took around 15-20 minutes. And the rooms were soundproof, we could not hear the trains at all. The only thing to remember is to read the rules since there are additional charges if you leave the place a mess (i.e. do not wash the dishes or throw your trash out before leaving). We had to leave a �200 deposit checking in to cover these charges in case. Read moreGenuine Expedia guest review
good overall. The hotel is right next to the train station which makes it convenient, if quite far from the center of town. The appartment is clean, functional and good value for money. An economic way of visitng LondonGenuine Expedia guest review
"It was enjoying."
My experience was good also the staffs where and i did enjoy staying there.Genuine Expedia guest review
Poor Customer Service!Genuine Hotels.com guest review
"Very pleased with our experience!"
I was a little reluctant booking an apartment with StayCity because of some reviews commenting it was in a sketchy neighborhood but I'm really glad we stayed there anyway. We planned on traveling into London for a few days but wanted the convenience of a kitchen in our room and didn't want to spend a lot of money. I thought the location was perfect; […] right next to the train/bus station and Tesco Express with easy access into London and Heathrow. The room was very clean, spacious and had all the amenities we needed. I had no issues with the neighborhood and everyone we encountered was very polite and helpful. They do require a 200 deposit but I didn't see it appear on my cc so they must just hold your card information. The key fob is required to enter the building so definitely pick one up when you check in (no additional deposit required but they do charge if you lose it). Overall we were very pleased with our stay and experience at Stay City. Read moreGenuine Expedia guest review
We only stayed one night on a layover before flying out of Heathrow. There were 5 of us and the apartment was very spacious. It was conveniently located to the Heathrow Connect which allowed for easy access to the airport as well as the city via Paddington.Genuine Hotels.com guest review
"Not a place to stay overnight"
This is not a hotel for an overnight stay. It is for people who are staying for a long time in London. It is situated in Hayes which is a 'bad part of town'. The hotel itself is safe and is locked pretty tight, it might seem too tight and make it difficult to get in after hours. If you find it difficult to navigate trains and subways, you will never […] find it. So you will take a taxi, it costs about 30 pounds to or from the airport. It is 40 pounds to or from central London. When you check in, they will require a hold on your credit card of $200 pounds in case you do not follow their list of rules: no parties, no extra people after 11pm, etc. There is no wake-up call service. And when you check out, you must pile your towels on the floor together, take out your own trash, and wash any dishes you may have used in the kitchen. If you are using this as an apartment, that would be okay, but as a hotel, it is too much concern when you are on vacation. Taxis: besides the astronomical price, they have a hard time finding this hotel and can get testy, that is not really good. But, the front staff will always call you taxi if asked. Read moreGenuine Expedia guest review
"clean, spacious accommodations"
Very clean, spacious accommodations. Staff were very helpful assisting with luggage storage and assisting with printing boarding passes.Genuine Expedia guest review
"neat and convenient."
They must get more staycity signs we walked around for about 20 min away from the hotel and no one knew where it was located. We finally found it based on the village sign it is just outside the station. Good location less than 10 minutes on train from LHR. London Paddington station about 15-20 min.Genuine Expedia guest review
"If you are driving..."
Call and get the correct post code. Otherwise your sat nav (GPS) will lead you wrongGenuine Hotels.com guest review
Good for those who have connection flights or delays because it is close and you can easily reach it from Heathrow using the rail. However, the external elevator was not working when I came in which is required to reach the reception. So, I carried the bags and stepped on the stars to reach the first floor.Genuine Expedia guest review
apartment was nice and spacious, very clean and extremely comfortable. i will def be stayin there again.Genuine Hotels.com guest review
"Great for quick trips!"
I stayed here on an overnight layover in London and StayCity was great. Most people said that it was hard to find, but the building itself is a modern looking apartment complex that stands out among the cottage-filled town of Hayes. You do have to take the elevator to the second floor and walk through the courtyard to get to the StayCity office; don't […] mistake the downstairs lobby for the hotel office--it belongs to the apartment complex. The amenities were convenient, clean, and pleasant--room comes equipped with utensils, pots and pans, etc. The train is literally a block away and you can ride into London Paddington Station for about 11 pounds round trip. The neighborhood wasn't exactly the greatest, but also not so shady that I felt unsafe. It was the perfect place to stay for one night. I do, however, recommend taking the train to/from the airport if possible--a black cab cost me nearly 30 pounds; the train back to Heathrow was SO direct and easy, and was only 5.40. Read moreGenuine Hotels.com guest review
"First Choice For Family"
I Booked The StayCity Serviced Apartments For Two Nights In October. A Wise Choice For A Family Of 5, It Was Ever So Accommodating, Comfortable And Clean (Something My Mum Was Immediately Impressed By Lol) Everything We Required Was Readily Available & Requests Were Fulfilled Before Our Arrival & Throughout The Stay. The Location Was Perfect, Travelling […] To Central London On Both Days Took Less Than 30Mins. For Those A Little Reluctant About Paying £12 For Parking, It's A Decent Price To Pay As Hotels Charge Waaaay More... The £200 Deposit Is Also A Fair Security Measure In My Opinion, Don't Damage Anything & You'll Get It Straight Back? After This Review I'll Be Booking Another Two Nights For New Year, Yes It's That Good :-) Read moreGenuine Hotels.com guest review
"StayCity - Perfect Home away from Home"
The kitchen was functional, the dishwasher was a bonus. Washer dryer facility made it convenient for us to wash our laundry Location of appartment was convenient to access public transportation however travelling to London required more train connections than I expected. We had free wifi which made our trip more productive Supermarket was right next […] to the appartment which made it convenient to buy food. Town was within walking distance which made shopping convenient .Overall I feel this is a well run appartment for everyone. Read moreGenuine Expedia guest review
"directions and access detail needed"
As with other staycity locations -detailed step-by-step (or mile-by-mile) directions are needed, along with clear information on actually accessing the building. If I had not read the reviews by other users I would have spent much more time trying to find the building and the entrances to both the complex and the facility. The facility itself is comfortable […] and 'well-appointed' It is well located for access to all the area has to offer. Local restaurants were very good, particularly the China Bowl. Read moreGenuine Hotels.com guest review
"Cozy apartment and convenient location"
The hallways have bare walls, but once you get in your room, you'll appreciate its spaciousness (compared to most European hotels). Location is convenient to go to London, just make usre you head back before midnight. Bus 140 to airport runs 24 hours. Very convenient. A Tesco grocery is next door. The only thing I don't like is having to make a deposit […] of 200 GBP upon check-in. Hotels do not do this. They also need to make bigger No Smoking signs. A customer was charged 150 GBP because he did not read the fine print on the door of his apartment. Read moreGenuine Expedia guest review
"Don't bother with this hotel."
The room was brand new and extremely comfortable. However, it is located in a sketchy neighborhood, has no signage, is locked up tighter than Fort Knox and is 5 times more expensive than the place down the street. We got in late and could not find the place although our GPS told us we were right in front of it. We had to wander around a bit and were […] very frightened. Then we found someone who told us where to find the first of two locked entrances. At both of these locked gates/doors we had to ring in and wait for someone to allow us in. Avoid making reservations here, there is a Premier Inn down the road with great signage and a well-lighted parking lot. Read moreGenuine Expedia guest review
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