The amenities in the room is a little bit old and it smell bad, which made me suffer from insomnia.Genuine Hotels.com guest review
"OVER ALL FINE"
GOOD ENOUGH ALL THE WAY AROUNDGenuine Hotels.com guest review
"Older property that needs more attention"
Attempts have been made to update this older property, but not enough to make it comfortable. Our non-smoking room was sprayed with the kind of smell used to cover up years of previous cigarette smoking that is very unpleasant and was re-sprayed each day. Updated shower enclosures with spa tub, but gross-do people actually roll the dice on the bacteria […] lurking in whatever is growing in the water left inside the hoses between uses-yuck! Old, broken off soap holders and towel racks, old metal toilet paper dispensers, dim light bulbs. It felt like we were staying in a cave. We tried to only go back to the room at night because we did not feel relaxed there. The bed was hard and uncomfortable, the headboard banged the wall anytime we moved-very uncomfortable stay. This is a bare bones place to hang your hat and no more. The pool area looked great for a family stay-4 pools with 2 slides for the little ones, but those were all closed including the hot tub and the website had not mentioned the closure dates. I actually chose this property over another one because it had a hot tub and the other property I was considering said their hot tub was closed during the month we stayed. We will not be back. Read moreGenuine Expedia guest review
First room was a joke with falling off wallpaper and cobwebs! They gave us a 2nd room that was acceptable . Will I stay again.. No!Genuine Hotels.com guest review
Was very desapointed with the rooms. Needs major updates on all phases.Genuine Hotels.com guest review
GREAT PRICE GREAT LOCATIONGenuine Hotels.com guest review
"Loved this hotel!"
My sister and I LOVED staying here. We were in an older part of the hotel on the first floor. Yes, the rooms were dated, but they had character (and I mean that in a positive way). The back door opened to a porch and a babbling brook that provided a heavenly and soothing backdrop for sleeping. The two beds were super comfortable. There were a small […] fridge and a microwave in the room, but we did not use them. We did, however, use the coffee the next morning, and enjoyed a small breakfast in the breakfast room that included bagels, juice, cereal, biscuits and gravy, good coffee, etc. The walk downtown was approximately 10 minutes, and the hotel was uphill from the bustle of the downtown area. The artist colony is up the street, about 10 minutes by car. Yes, the hotel rooms were dated, but they were spacious, had a clean bathroom, and were comfortable. Oh, don't forget to hit the karoake bar up the street that serves great food! Would definitely like to return to this hotel! Read moreGenuine Expedia guest review
We could hear the sound of rushing water from the brook which was relaxing.Genuine Expedia guest review
"Balcony room right on river"
We enjoyed our stay. The river runs right by the balcony, really pretty. Gatinburg itself, is a little tacky, Not as bad as Pigeon Forge Las Vegassy tacky. But the Smokey Mountains National Park was spectacular and well worth the diversion from our trip.Genuine Expedia guest review
"Spring Break Fun"
Well when we first arrive at the hotel, our room wasn't ready. I knew it wouldn't be cause we arrived 2 hours early. But went out and did some touring. The hotel is about 15mins from Dollywood and other attractions, so that was great. Easy to find and the customer service was very nice.Genuine Expedia guest review
"A low-end motel in a sea of motels outside smokies"
This is an OLD motel; The rooms have ancient furniture, no modern amenities, and do not reveal any aesthetic consideration on the part of the staff. Literally, the bare bones. But our room was clean, so I suppose it fits the bill for a budget place. The staff left the key and instructions out for us since we arrived late, so they were organized. Breakfast […] was perfectly decent for a low-end place. I suppose in the future, I'd pay another $10 which would probably bump one up into the more renovated places like a Comfort in, etc. Read moreGenuine Hotels.com guest review
very nice room, will stay here againGenuine Hotels.com guest review
VERY relaxing with a stream right outside our room. Room was dated but very spacious with jetted tub, mini kitchen and a fire place. Exactly 1/2 mile from downtown strip. Great value.Genuine Hotels.com guest review
Everything was great except the hair I found in our bedGenuine Hotels.com guest review
"Great Gatlinburg Experience at Brookside."
Even though the Hotel looked a little 1970's, it was great. Balcony overlooking roaring creek was an awesome touch. Clean rooms and excellent staff. The trolley stop for gatlinburg is right out front.Genuine Expedia guest review
"We loved the fact that you are animal friendly"
Complimentary breakfast was great and service . Enjoyed our stay very much. Scenery beautiful. Loved being able to have my dogs with us. Thank you!Genuine Expedia guest review
We always stay here in Gatlinburg... the service is great its in a perfect location walking distance from the main strip....no complaints will be back during the summerGenuine Hotels.com guest review
My stay was relaxing and pleasant. My phone did not work and there was no one in office after 12p.m. to 8 a.m. besides that would stay again.Genuine Hotels.com guest review
"close to town"
Room they gave was dirty and nasty but they made it right and put us in a different room. They Hotel staff was great.Genuine Expedia guest review
Minutes from downtown Gatlinburg. Big room even had a fireplace in the room. Had a nice kitchen area. Shower was a little outdated but was clean.Genuine Expedia guest review
"Fun hotel/motel with relaxing stream"
Great stay close to things on the main strip. Quiet area with gorgeous stream sounds to lull you to sleep. Not a fancy place but it's spacious and clean!Genuine Expedia guest review
Loved this resort. Peaceful atmosphere.Genuine Hotels.com guest review
This place having an three star rating is highly overrated. I would never go back. Didn't even stay my entire trip.Genuine Expedia guest review
Out of the way but within a very short distance of downtown. Highly recommend!Genuine Expedia guest review
"Comfort & convenience"
We really enjoyed our stay & plan to stay again next time we are in the Smokey Mountains. The location in Gatlinburg is perfect. It is set further off the street compared to most lodgings. Breakfast was good, the staff were wonderful. Our room was exactly what we needed.Genuine Hotels.com guest review
"Best stay in the smokeys"
Best stay, clean, comfortable, awesome breakfast, friendly staff, loved fireplace and view sounds of the mountain stream outside balcony!!Genuine Expedia guest review
"VERY UPSET WITH SERVICE OF DESK CLERK"
It was a room in the area I wanted to be in is about it!!! I made my reservations months in advance for a smoking room and they put me in a non-smoking room and when I brought this to the front desk attendants attention he basically ignored me and said he could not give me a smoking room without charging me and it was going to cost double what I paid […] when I made the reservation!!! He saw my reservation was for smoking room and would not honor it I will not stay there again!!!!!!!!!! Read moreGenuine Hotels.com guest review
"This is a dump!"
The staff was friendly and nice. However, it is OLD and not clean. I can deal with dated, I can't deal with filth. The cleaning lady came in to give us fresh towels and sat the fresh towels on the floor while she retrieved the dirty ones. It just felt grimy.Genuine Hotels.com guest review
Hotel is in a great location. Rooms are extra large. Great view from balcony over looking roaring creek. Rooms are a little dated but they are still nice.Loved the breakfast room. Will be coming back next year.Genuine Hotels.com guest review
"Nice Lodge, Good Location"
We had a good experience overall. Our room was just what we needed and the location was close enough to main events downtown to walk to. But also far enough to NOT be right in the middle of all the hustle and bustle. We had a wonderful stay and wish it could have been longer.Genuine Expedia guest review
This hotel is quite nice. It is a resort and has multiple buildings to Lodge in. So guess aren't crammed into one big building. Breakfast was really good. With a tip they'll fry you up an egg or two, too. The rooms aren't modern and are old. Somewhat of an odor but any older hotel always has some kind of odor. If you get a stream side room, you can […] enjoy the sound of the river running behind the room. It is really relaxing. We had to call the front desk once because our bathroom didn't have a shower curtain. They weren't prompt but did eventually give us one within an hour and after calling a second time. We stayed for three nights. It is a decent hotel. Did have cable and wifi, but the wifi was annoying because it kicked you off the network a lot because your allotment on the network expires and you have to reconnect. Other than that, I really enjoyed the stay. Read moreGenuine Expedia guest review
"next to creek was able to walk to GatliNburg."
We had a wonderful, time playground for kids, everything that would need in the room.Genuine Expedia guest review
"2 night stay"
I stayed for two nights during spring break. I liked the location of the hotel and the room. Our room was on the third floor and had a beautiful high ceiling. However, because of the height it looked like it hadn't been dusted in a while. There was dust and cobwebs in the high corners. This didn't bother me too much. Everything else seemed to be clean. […] Overall I was pleased with my stay and will be back. Read moreGenuine Hotels.com guest review
"Awesome place. Quiet, clean and great view."
The place was perfect for my family. First of all, it was in the quiet area, just a mile away from the busy traffic and the noise. The creek view was relaxing and pleasant, which was impressive. 2nd, there was a playground area for my child to play, she had a lot of fun. 3rd, the room was clean, comfy and we'll equipped. Finally, this was the 3rd time […] for us in the area, the 1st 2 times, we used to stay in the middle of the crowd, which was convenient. However, I'm very glad we choose this one for now, it's was a great choice. Read moreGenuine Hotels.com guest review
The room was very nice. The location was further away from downtown than I wanted to be. The amount paid for one night was a little more than I wanted. I would probably stay again if not so expensive. I am usually a one or two night stay when we go to Gatlinburg.Genuine Expedia guest review
"Comfortable stay in a great location"
We had a great time. Our room was clean and spacious, with a nice balcony in the back overlooking the river. The location is just perfect--far enough away from the craziness of downtown Gatlinburg that the noise doesn't keep you up, but close enough that you could walk. The Sugarlands entrance to the park is just down the road. The free breakfast was […] a definite plus. The internet was reliable but slow but displayed ads in my web browser and seemed to disconnect/reconnect every 15 minutes - kind of annoying. Overall, I'd certainly recommend Brookside. Read moreGenuine Hotels.com guest review
Nice trip but room needs updated. Better decor. Better lighting. The staff were friendly. But the breakfast area was far from our room which was inconvenient.Genuine Expedia guest review
Best place to stay in Gatlinburg..I will stay again soonGenuine Expedia guest review
Bed was like a pile of bricks, room was out dated, spiderwebs in the bathroom, and breakfast buffet... Lol... Not!!!Genuine Hotels.com guest review
"Loved the location both to Gatlinburg, creek outsi"
We had a blast, visited Ober Gatlinburg, Puckers Bar, Crystelle Creek Restaurant, Best Italian Pizzeria (the best!), Howard's. Could not asked for better accommodations! We will definitely be back!Genuine Expedia guest review
"Ok for someone used to camping"
The room met my requirements, which are few--comfortable bed, reasonably clean, reasonably quiet. The bath tub didn't drain well, but the shower was warm and comfortable. The stream was noisy--odd to say but almost sounded like a motor in the background. The room was nothing special, but I didn't come all the way to TN to spend much time in it so I […] was okay with it for the price. Staff was pleasant. Read moreGenuine Expedia guest review
The room was a very good value as long as you don't mind the rooms being dated. I felt my room was great for roughly $100 a night for a king suite with kitchen and jacuzzi tub.Genuine Hotels.com guest review
Don't book here !!! Tried to cancel and could not. Looked at room and left. Would NOT stay there for free!!!!'Genuine Hotels.com guest review
"Pretty good overall"
The hotel itself is in a pretty good spot close to downtown and is in a good location if you get a creekside room. The rooms are very large, and were pretty clean. My main complaint was that I felt my room had a lack of lighting. Other than that it was a pretty good place to stay, especially for the priceGenuine Hotels.com guest review
"very close to all the interesting sights"
It was a great hotel, very clean and quiet. Staff were all friendly and helpful. Will be staying there again in the future.Genuine Hotels.com guest review
I was quite disappointed in this hotel as I was looking forward to a 3.5 star hotel. When we got to our room it was old and outdated. The wallpaper was peeling in several places and it didn't look like it had been remodeled in 30 yrs. The only thing that was updated was the door lock which had current scantron technology. Even the door was visibly weathered […] and worn covered by several coats of paint. The back porch hadn't been swept since the Fall and had leaves and sticks covering it. The bathroom was cramped but clean. The room did have a small refrigerator, microwave, and coffee pot for which I was grateful. The tv was an older model but did work adequately. I believe they had better rooms but we were put in an old section of the hotel. Read moreGenuine Expedia guest review
We loved that we could open the window and hear the brook outside our room. Fireplace gave the room a 'fireplace smell' liked the quaint furnishings and large space.Genuine Expedia guest review
"We will stay again!"
The biggest complaint I have is that I wish it had been closer to downtown. The description is kind of deceiving by not telling you that you have to turn at light #3. There was no ice in the machines and the sink didn't work at the wet bar but other than that the room was great. As far as I'm concerned these things are not major and are easy fixes....except […] for moving the place closer to downtown. Read moreGenuine Expedia guest review
The hotel wasn't anything fancy but for the price it was a pretty good place to stay. We arrived later than planned on a Saturday so we weren't able to rent a car like we had hoped. Luckily the hotel's location is about a twenty minute walk from a ton of cool places to visit and about a 30 minute walk to Grand Smoky Mountain National Park.Genuine Expedia guest review
the room was really nice. everyone was friendy. highly recommendGenuine Expedia guest review
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