"Close to everything."
The hotel was clean & the pool was great. The grand kids loved it. Just didn't like their breakfast. It was ok if you aren't going healthy.Genuine Expedia guest review
"Quaint. Retro property."
Room was mostly clean, with dark 70's styling. The brokside view from balcony was beautiful. Beds were not pillow top as advertised. Very springy, i was a little "sea sick" when my husband moved next to me in the bed. I think they were from the 70's. Lol elevator was aggrevaing to wait for while it never stops running. It became a game to see if we […] would go straight to our floor or if it would first take you to top or basement first. We took bets if it would stop on our floor or keep going by. Location was perfect for those not interested in the hot mess they call Gatlinburg. If you're going for the Smokys and not the carnival of downtown, this is the place for you!! Read moreGenuine Expedia guest review
Outstanding. Will save this one for our next visit. Customer service above and beyond. Could use a bit of update but did not take away from stay at all.Genuine Hotels.com guest review
"we had a great time the complexe could use an upda"
we had a great time and the rooms are big but if thry are calling this a resort the need to update and get rid of the 70's panelingGenuine Expedia guest review
Room was dark and dreary. Some of the lights were broken. Food was left in frig, only 2 towels for 2 adults &2 kids 1/4 roll of toilet tissue in our room.Spider webs in window sills.Was not cleaned very good. The pool was great and was the breakfast, The location was good. Have stayed in the past and was pleased but not pleased this time. Will not be […] staying again. Read moreGenuine Hotels.com guest review
"Visit to Gatlinburg"
The hotel was very nice. My kids loved the pools and I loved the private balcony. We really enjoyed our stay.Genuine Expedia guest review
"the name brookside is the perfect name"
we really enjoyed the view of the brook from our balcony and it was very peaceful at night with the window open. just a short walk to downtown Gatlinburg makes it a great location. I will book our next vacation with brookside resort!Genuine Expedia guest review
Hotel needs updates but the view from our room was amazing and the bed was very comfortable.Genuine Hotels.com guest review
"visit to Gatlinburg"
I enjoyed the balcony over looking the brook. It was private and I practiced my yoga with the sounds of the water. The refrigerator in the room was great to be able to keep beverages and snack foods.Genuine Expedia guest review
Two pools Awesome back patio view Very Quite (no drama)Genuine Expedia guest review
"Not that close to the strip"
We enjoyed the view from the balcony very peacefulGenuine Expedia guest review
I enjoyed my stay for the most part. My room had a back balcony that over looked the stream which was beautiful and it was located right by a trolley stop and was in waking distance of downtown gatlinburg. The breakfast was also home made and delicious! However the beds were very small defiantly couldn't fit more than one person in each and when I pulled […] out the drain to take a shower a hair ball came with it. This was kinda gross but I understand that happens sometimes and the staff was very apologetic and concerned and offered to send a maid or maintenance up but it didn't bother me too bad I just grabbed t.p. and flushed it. Lol Read moreGenuine Hotels.com guest review
"You get what you pay for"
I liked the fact my pet was welcome there. I liked the pools and the location of the hotel, although not close enough to walk to the downtown area. It was a very basic room, not even a hair dryer included. The bathtub still had hair in it and the floors were dirty. I would consider staying there again, only if I could not find another place that welcomes […] pets. Read moreGenuine Hotels.com guest review
Very good except for odor of fireplace in roomGenuine Hotels.com guest review
"Wonderful stay, great views!"
Everything was fabulous, from the pools to our room! I only had 1 negative-the elevator there has a mind of its own and you might have to ride it up and down a couple times before it will let you get off where you wanted, but we weren't in any hurry after all we were on vacation! Overall VERY satisfiedGenuine Hotels.com guest review
"Nice place, quiet"
Our family thought that this hotel was really nice for the price. The rooms were clean and roomy. It was peaceful and quiet but not too far from downtown Gatlinburg. The pool was large with a waterfall and 2 slides. No indoor pool though. Breakfast was simple but good. There's also a Flapjack's across the street.Genuine Expedia guest review
The hotel wasn't hard to find and it was near gatlinburg and close to pigeon forge. However the site says hot buffet and there is no hot breakfast buffet. It was biscuits and gravy and that's it; cold cereal, bagels, etc. Hot buffet implies that there is a buffet line with eggs, grits, bacon, etc as far as the eye can see. The hotel itself was outdated, […] paint, carpet, appliances etc. The elevator was a joke. It took forever to get to the third floor and never stopped where u wanted. The pool was neat with the waterfall and the different sections. The stream was great with the picnic tables and grills. The service clerk at checkin was very polite and informative. Read moreGenuine Hotels.com guest review
"Nice hotel with balcony on stream"
This is the 2nd time I have stayed here. It is not the Ritz, but comfortable and not to far from everything. My room (both times I stayed) were in the old section. I had a nice private balcony on the river. The room was large and I had a king size bed. There was a mini fridge and a small microwave. I was traveling with my dog, so it was nice that I […] could have her there with me. The water pressure left something to be desired, but I made do. Over all, it was a nice stay. Read moreGenuine Expedia guest review
"Very nice view of river out back."
Overall god experience, enjoyed the patio overlooking the river. Peaceful .Genuine Expedia guest review
A great place to stay close to everything, plus you have a great viewGenuine Expedia guest review
We really loved this place, the staff you couldn't ask for any better. They are working on fixing everything thing back up as it's a little outdated but that didn't bother us at all. The room had so much room I almost got lost in it. It was very clean and when you see the view you will be hooked. VERY PLEASEDGenuine Expedia guest review
"older but clean"
Room was dated with paneling and fixtures but was very clean and everything worked great. Beds were better than average and had nice little balcony that looked down on creek. Didn't check out free breakfast or clothes washing facilities so no opinion there. For the price it's a win win situation.Genuine Hotels.com guest review
Our stay was okay. Hotel needs updating but room was clean. Outside of hotel needs a little cleaning and elevator kept breaking down. Free breakfast was a little disappointing. Breakfast was from 8-10am but when we got there at 9:15am the hot breakfast was gone, none left so we settled for cold cereal.Genuine Hotels.com guest review
We had stayed here before and it was great. This time there were so many things that we had to fix, clean, etc. Guttering was stopped up which we could not enjoy balcony for water coming in on us. Very nasty rooms, not cleaned. Flat sheets were on for fitted sheets so kept coming off, shower not cleaned, just dirty! Very dissatisfied with this visit, […] not sure we are ever going back. Pool on the end we were at was very nasty. Loved this place so good until this last trip. Wasted money. 2 towels for 4 people and 2 washcloths. Read moreGenuine Hotels.com guest review
"should of got a microwave"
I stayed 2 nights,, got in late the first night, so I went to the office the next morning to inquire about the micro wave. I was told they are being fixed and that they would look for one , maybe grab one from one of the vacant rooms. Needless to say I went there 2 more times in the next 2 days and was told the same thing. I was supposed to stay a third […] night, but kindly left to somewhere else that had a microwave. Other than that , it definately would have been worth the discounted price I payed. Read moreGenuine Expedia guest review
The room was nice and large, had a kitchen area and fireplace. Had a beautiful stream just off of balcony. Hotel staff cooking breakfast was extremely rude. I asked one what she was cooking and was told it was none of my business and she was not joking. The cleaning lady that brought us towels and took our trash was very nice. The kids really enjoyed […] the pool. Overall was a good experience just don't speak to the kitchen lady. Read moreGenuine Expedia guest review
The first room was nasty. Movedus to another room it was ok but not greatGenuine Expedia guest review
Like other reviews say, it is "dated" but if you update too much it won't fit the ombiance of Gatlinburg! Brookside is close to "the strip" and all there is to offer but far enough away that we were able to enjoy a very peaceful weekend! Coffee on the back patio enjoying the river was amazing. Room was always very clean and comfortable. We came for […] our 1st anniversary and we'll be coming back! Read moreGenuine Expedia guest review
Hotel is being updated over time and the room needs it, but was still sufficient. Having stream running out your back door is wonderful. Maids were great as were the service desk individuals. Grounds are very well kept.Genuine Hotels.com guest review
"Excellent hotel, great location"
We opted for the deluxe room: The pillowtop queen beds were extremely comfortable! We had a fireplace, microwave/coffee maker/, + place to eat with bar stools, sitting area. Bathroom had a jacuzzi tub, needs little updating. The view from the balcony was beautiful, we could hear the river, and the birds. Location of the hotel is good (try Geno's Pizza, […] next door). Across the street is a flapjack restaurant + more. There is a off-road vehicle rental close by, it's about 3/4 of a mile to the north of downtown Gatlingburg, so if you're a walker, that's not too far - especially in the cooler fall months. The pool was very clean, and there's a nice slide for the kids. The only downside I can find (if you're very picky) was the little building by the pool, where there are two small restrooms. Those were dirty, buggy, and no toilet tissue to be found. Breakfast is so-so..biscuits and gravy, cereals, bagels, english muffins, orange juice, milk, breakfast 'casserole', coffee, and a display with apples/oranges. So if you are very health-conscience bring your own breakfast ;) And, the breakfast room is VERY small, not much space to turn around, and you really are bumping into everyone else. At first I thought it was a storage room (looking at the doors) and didn't realize it was the breakfast area lol But, for free breakfast, it's not bad at all. Very CLEAN hotel, we will stay at Brookside again! Read moreGenuine Hotels.com guest review
This hotel was in a major need for an update. The shower was made for people under 4ft tall, the water pressure sucked, and the water temperature couldn't decide whether it wanted to stay hot or cold. My room was a "pet friendly" room and smelled of an old dirty dog. The only thing that was nice about this stay was the stream behind the hotel that I […] could enjoy from my balcony, everything else was way below expectation. I recommed spending a little more for a better stay somewhere else. Read moreGenuine Hotels.com guest review
This is an older hotel in dire need of upgrades. Due to age it is starting to have maintenance issues. On the positive side the 20 foot cathedral ceilings were fantastic as well as the creek right outside the balcony at the rear the room.Genuine Expedia guest review
I was very surprised at the room I was given. It was very large and clean and the view was wonderful. I would highly recommend this hotel. Its only a short distance from the strip and walkable although its uphill coming back .Genuine Hotels.com guest review
"An older but nice resort!"
The resort is a little older, but the room was great and the beds comfortable, The balcony over the creek was really nice, too. For the price we paid we got a terrific deal!Genuine Expedia guest review
"Nice views but in need of upgrades"
The view from the balcony was relaxing. Breakfast was good but the room where breakfast was served was extremely warm and too small for the number of guests trying to eat. The room was outdated needs new carpeting, new beds (very uncomfortable) and bathrooms clean but outdated. The shower head was so low my 6' tall husband had to duck under it.Genuine Hotels.com guest review
"Nice back area!"
The back area is a large creek with a waterfall near the street. It blocks a lot of noise I would imagaine but leaves a bit of that musty scent in the room. Very enjoyable to sit out there and read though!Genuine Hotels.com guest review
"I've had worse"
The hotel is not bad for the money. The shower DID NOT FUNCTION in my room (I was able to take a bath), and the toilet would not properly flush. I went to the front desk at 8:15 a.m. and informed the young lady at the desk of my problems. She said she would contact maintenance and that they would fix it shortly. The wife and I then left and spent the […] rest of the day sightseeing. When I returned to my room at 6 p.m., guess what?, you guessed it; NOT FIXED! I called the front desk and explained the situation. The man said maintenance had left for the day. He offered to give me a different room, I declined, telling him hat my wife and I were hot and tired, and that we we did not feel like going through that hassle. I enjoyed the room balcony over the stream. Read moreGenuine Expedia guest review
"Not bad for the price"
This is more for Hotels.com than Brookside. There is an extra fee of $10 a day for pets that was not mentioned on Hotels.com through whom we made our reservation. Management did not charge us this fee, however. Also there were some issues but management and personnel were very cooperative and quickly solved the problems. Great breakfast included with […] your stay. I enjoyed the exercise room and we enjoyed the balcony right over a bubbling brook. (They need to replace the mattresses. They were uncomfortable and old.) Overall, for the price, we felt it was a good value. Read moreGenuine Hotels.com guest review
An older hotel that is well maintained and is very nice. Pretty mountain stream right behind the hotel. Convenient to walk to Gatlinburg. Will stay here again.Genuine Hotels.com guest review
brookside was the drawGenuine Hotels.com guest review
The pictures you had of the rooms were not accurate and due to that I asked for a more expensive room with features we did not want. The room had features that were not shown which would have let me know that I did not want that room. We have stayed at this hotel for many years and the picture shown was of the rooms we have had in the past. We talked […] to the registration person and changed to the area that we wanted. We were given fast and courteous service. However, due to booking through Hotel.com we were charged for the more expensive room even though we moved. We had a very comfortable stay. The only problem was a bottom sheet that popped off the mattress each night. There are sheets that fit the mattress available. Read moreGenuine Hotels.com guest review
My husband and his family has stayed at the Brookside for over 45 years. We love the location of the creek. It is so calming!! However the faculity has been neglected somewhat. Our balcony furniture was filthy and the window had so screen in it so you could leave it open to hear the creek. When we walked into the room the smell of the fire place was […] overwhelming . But I'm not sure what they could do about that. With a little attention to the rooms It is a top place for us to stay because of it's location to the creek. Read moreGenuine Expedia guest review
"Loved the stream outside the back door."
Overall it was a pleasent stay. disapointed that the pool wasn't open as everyday was suitable for swimming. The free breakfast is a good idea but wish that it started earlier for those of us who had to be up and out before 8:00 AM.Genuine Hotels.com guest review
i canceled my reservation 5 minutes after arrival. this hotel ia absolutly wrong place to stay in..Genuine Hotels.com guest review
It was clean and neat. In a great location. Great room for the price.Genuine Expedia guest review
"Pleasant for 2 or 3 nights"
Ok for the price we paid. The location is great. What I enjoyed most was the access to the beautiful river.Genuine Expedia guest review
Wasn't what I expected, looks a lot different from the photos. Bathroom was super tiny! 2 adults, 2 kids stayed, not a whole lot of room. Overall wasn't terrible, but needs to be updated. Wallpaper peeling, carpets need cleaning, etc.Genuine Hotels.com guest review
Well the service was okay, but the hotel had an odor, ended up getting a different room and although it was better, I still wouldn't reccomend this place.Genuine Hotels.com guest review
"poor choice but good area"
I loved the fact that it was right in gatlinburg but there were alot of better choices in the area. very outdated and the smell of the room in general was not great. I suggest somewhere else.Genuine Hotels.com guest review
"Surrounded by mountains"
I will certainly try to stay at Brookside on our next visit to Gatlinburg. The stream is most enjoyable and relaxing. If exercise is your thing which is important to me, you can certainly get a cardiac workout no matter which direction that you go. And you location is ideal for walking to the main drag for sight seeing.Genuine Hotels.com guest review
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