Hotel is in a great location. Rooms are extra large. Great view from balcony over looking roaring creek. Rooms are a little dated but they are still nice.Loved the breakfast room. Will be coming back next year.Genuine Hotels.com guest review
"Nice Lodge, Good Location"
We had a good experience overall. Our room was just what we needed and the location was close enough to main events downtown to walk to. But also far enough to NOT be right in the middle of all the hustle and bustle. We had a wonderful stay and wish it could have been longer.Genuine Expedia guest review
This hotel is quite nice. It is a resort and has multiple buildings to Lodge in. So guess aren't crammed into one big building. Breakfast was really good. With a tip they'll fry you up an egg or two, too. The rooms aren't modern and are old. Somewhat of an odor but any older hotel always has some kind of odor. If you get a stream side room, you can […] enjoy the sound of the river running behind the room. It is really relaxing. We had to call the front desk once because our bathroom didn't have a shower curtain. They weren't prompt but did eventually give us one within an hour and after calling a second time. We stayed for three nights. It is a decent hotel. Did have cable and wifi, but the wifi was annoying because it kicked you off the network a lot because your allotment on the network expires and you have to reconnect. Other than that, I really enjoyed the stay. Read moreGenuine Expedia guest review
"next to creek was able to walk to GatliNburg."
We had a wonderful, time playground for kids, everything that would need in the room.Genuine Expedia guest review
"2 night stay"
I stayed for two nights during spring break. I liked the location of the hotel and the room. Our room was on the third floor and had a beautiful high ceiling. However, because of the height it looked like it hadn't been dusted in a while. There was dust and cobwebs in the high corners. This didn't bother me too much. Everything else seemed to be clean. […] Overall I was pleased with my stay and will be back. Read moreGenuine Hotels.com guest review
"Awesome place. Quiet, clean and great view."
The place was perfect for my family. First of all, it was in the quiet area, just a mile away from the busy traffic and the noise. The creek view was relaxing and pleasant, which was impressive. 2nd, there was a playground area for my child to play, she had a lot of fun. 3rd, the room was clean, comfy and we'll equipped. Finally, this was the 3rd time […] for us in the area, the 1st 2 times, we used to stay in the middle of the crowd, which was convenient. However, I'm very glad we choose this one for now, it's was a great choice. Read moreGenuine Hotels.com guest review
The room was very nice. The location was further away from downtown than I wanted to be. The amount paid for one night was a little more than I wanted. I would probably stay again if not so expensive. I am usually a one or two night stay when we go to Gatlinburg.Genuine Expedia guest review
"Comfortable stay in a great location"
We had a great time. Our room was clean and spacious, with a nice balcony in the back overlooking the river. The location is just perfect--far enough away from the craziness of downtown Gatlinburg that the noise doesn't keep you up, but close enough that you could walk. The Sugarlands entrance to the park is just down the road. The free breakfast was […] a definite plus. The internet was reliable but slow but displayed ads in my web browser and seemed to disconnect/reconnect every 15 minutes - kind of annoying. Overall, I'd certainly recommend Brookside. Read moreGenuine Hotels.com guest review
Nice trip but room needs updated. Better decor. Better lighting. The staff were friendly. But the breakfast area was far from our room which was inconvenient.Genuine Expedia guest review
Best place to stay in Gatlinburg..I will stay again soonGenuine Expedia guest review
Bed was like a pile of bricks, room was out dated, spiderwebs in the bathroom, and breakfast buffet... Lol... Not!!!Genuine Hotels.com guest review
"Loved the location both to Gatlinburg, creek outsi"
We had a blast, visited Ober Gatlinburg, Puckers Bar, Crystelle Creek Restaurant, Best Italian Pizzeria (the best!), Howard's. Could not asked for better accommodations! We will definitely be back!Genuine Expedia guest review
"Ok for someone used to camping"
The room met my requirements, which are few--comfortable bed, reasonably clean, reasonably quiet. The bath tub didn't drain well, but the shower was warm and comfortable. The stream was noisy--odd to say but almost sounded like a motor in the background. The room was nothing special, but I didn't come all the way to TN to spend much time in it so I […] was okay with it for the price. Staff was pleasant. Read moreGenuine Expedia guest review
The room was a very good value as long as you don't mind the rooms being dated. I felt my room was great for roughly $100 a night for a king suite with kitchen and jacuzzi tub.Genuine Hotels.com guest review
Don't book here !!! Tried to cancel and could not. Looked at room and left. Would NOT stay there for free!!!!'Genuine Hotels.com guest review
"Pretty good overall"
The hotel itself is in a pretty good spot close to downtown and is in a good location if you get a creekside room. The rooms are very large, and were pretty clean. My main complaint was that I felt my room had a lack of lighting. Other than that it was a pretty good place to stay, especially for the priceGenuine Hotels.com guest review
"very close to all the interesting sights"
It was a great hotel, very clean and quiet. Staff were all friendly and helpful. Will be staying there again in the future.Genuine Hotels.com guest review
I was quite disappointed in this hotel as I was looking forward to a 3.5 star hotel. When we got to our room it was old and outdated. The wallpaper was peeling in several places and it didn't look like it had been remodeled in 30 yrs. The only thing that was updated was the door lock which had current scantron technology. Even the door was visibly weathered […] and worn covered by several coats of paint. The back porch hadn't been swept since the Fall and had leaves and sticks covering it. The bathroom was cramped but clean. The room did have a small refrigerator, microwave, and coffee pot for which I was grateful. The tv was an older model but did work adequately. I believe they had better rooms but we were put in an old section of the hotel. Read moreGenuine Expedia guest review
We loved that we could open the window and hear the brook outside our room. Fireplace gave the room a 'fireplace smell' liked the quaint furnishings and large space.Genuine Expedia guest review
"We will stay again!"
The biggest complaint I have is that I wish it had been closer to downtown. The description is kind of deceiving by not telling you that you have to turn at light #3. There was no ice in the machines and the sink didn't work at the wet bar but other than that the room was great. As far as I'm concerned these things are not major and are easy fixes....except […] for moving the place closer to downtown. Read moreGenuine Expedia guest review
The hotel wasn't anything fancy but for the price it was a pretty good place to stay. We arrived later than planned on a Saturday so we weren't able to rent a car like we had hoped. Luckily the hotel's location is about a twenty minute walk from a ton of cool places to visit and about a 30 minute walk to Grand Smoky Mountain National Park.Genuine Expedia guest review
the room was really nice. everyone was friendy. highly recommendGenuine Expedia guest review
"It was ok..."
Don't have nothing bad to say or anything good. Just relaxed and enjoyed myself.Genuine Hotels.com guest review
"better check your bags for stow-aways!"
We got there early and checked in...... that was nice. It was conveniently located across the street from an awesome BBQ place that gives a 10% discount to hotel guests. And there's a little Mexican Grocery/Restaurant across the street too. Our bed felt like a piece of plywood with a sheet on it. We tossed and turned all night just trying to find a […] comfortable position..... never did. The free WIFI is ridiculous. It went in and out the entire time we were trying to get some work done. They have a breakfast room...... not much else to say about that. We checked out and drove home, unloaded the bags and put them on the bed to unpack. We got sidetracked for a little bit. When we got back in to unpack we found a roach crawling across the bed!! Then we found another one. The bags didn't have roaches in them before we went to this hotel, but they sure did after....... We had planned to re-visit........ but we will not be staying here again. Read moreGenuine Expedia guest review
"Quaint older hotel close to town"
We enjoyed our stay. Loved the fireplace in the room and the view of the creek from our balcony. The staff was friendly and the room was clean even if outdated. Would definitely stay again.Genuine Expedia guest review
The rooms are very small unless you get one with a fireplace. The rooms are very outdates. The front desk staff was very friendly ans eager to pls. Housekeeping made the beds and left clean towels....nothing more. Very slow wifi connection. Not close to anything within walking distance. We won"t be staying there again.Genuine Expedia guest review
The staff was great. The fireplace, running brook, with the snow falling made for a romantic evening.Genuine Expedia guest review
"Fire place and full flowing brook outside my balco"
The pictures advertised on Hotels.com were nothing at all like the place I stayed. The hotel was very dated but the staff was nice and I loved the flowing water out my balcony and the fireplace. The room had a kitchenette as well.Genuine Hotels.com guest review
"Easy access. Close to town."
Had a small dog. Was quite and so my dog did not bark from loud talking or racket.Genuine Expedia guest review
"Great for what we needed"
We just needed a place to stay for the night before a backpacking trip. This fit the bill, plus some. While dated, the room was clean and spacious enough for 3 of us.Genuine Hotels.com guest review
"decent room, decent price"
You get what you pay for. This room was not spectacular, but for the price, what do you want? Take the trolley down to the strip everyday, as it stops in front in front of the resort. The brookside room would probably be a really cool place to stay in warmer weather. Room was pretty spacious, but the bed was a bit on the stiff side for my wife. Good […] value. How much time are you really going to spend I. Your room when in Gatlinburg, anyway? Read moreGenuine Expedia guest review
The room was bigger than I thought it would be for no more than we paid. The room was very clean,staff was nice.Genuine Expedia guest review
We arrived at 2:45pm and asked if our room was available. The man behind the desk called the cleaning manager and asked if our room was ready. He was informed that they were understaffed and it was not. He told me to come back at 3pm as that was "check-in" time. We came back at 330pm and the room was still not ready. We had booked a "Honeymoon" suite. […] He called cleaning manager again - they had a long discussion with him finally asking - "What do I tell the customer" I suggested he check on other suites. We were moved to another room in the "old" section of the resort and checked in at 400pm. It was old but was ok. The internet did not work at all. I called 3 times but never was able to connect. In the morning we needed a late check out but was not granted even a half hour. The staff was not pleasant nor accomodating. Read moreGenuine Hotels.com guest review
"close to town and other attracitions"
older motel but a nice surprize when had a fireplace in room,very good breakfast in the mornings too,would stay again maybe in fall to catch trolley cars and see some of sights..Genuine Hotels.com guest review
We loved are stay so relaxing and the view from our balcony was so beautiful would defiantly recommend any to stay and good variety at breakfast ! We will defiantly stay again.Genuine Expedia guest review
Very old and outdated . Too far to walk from attractions . Wasnt pleased with cleanlinessGenuine Expedia guest review
"Two day mini-vacation"
The hotel is within walking distance (0.4 mi.) of downtown Gatlinburg and several restaurants. The room was large, comfortable and a good value. It's time for renovation, with paint scratches, holes in the bathroom wall from previously-mounted towel racks, some peeling paint. These did not distract significantly from our comfort.Genuine Expedia guest review
"great place to stay .....just wsh it was closer to"
Great place to..clean rooms...just wish was closer to the stripGenuine Hotels.com guest review
A homey, mom and pop type place. Love the brook! Had a great time here!Genuine Expedia guest review
The room was very nice and staff was friendly. I would stay again.Genuine Hotels.com guest review
I would not stay hereGenuine Hotels.com guest review
very good had a great timeGenuine Expedia guest review
Even though, when booked, it was stated/requested that a pet friendly room was required, upon arrival at the hotel the room was switched. Supposely there were no pet friendly rooms in the newer section of the hotel that we were booked/confirmed for. We were placed in an older section which was run down and had a decor of the late 50s, early 60s.Genuine Hotels.com guest review
"Good location but old rooms and poor maintenance."
Good location but old rooms and poor maintenance. Very disppointing breakfastGenuine Expedia guest review
This hotel misrepresents itself bad. The sheets was dirty, the smell was horrible . Hotel wouldn't give us a refund but we still didn't stay. The place was horrible. Would not recommend to anyoneGenuine Expedia guest review
We stayed here because they accepted pets and I had Expedia points I need to use by years end. The room was dated and needed a basic good cleaning, there were cobwebs on lights in corners, under bed and behind furniture . There were pieces of eaten sun flower seeds on the floor and under the bed which our pet found and ate several of them which made […] her sick. The bed was so hard I didn't get much sleep either night and came home with a back ache. The breakfast room was well let's just say not to appetizing. I went to a local pancake house instead. Other than that I had a great time. Read moreGenuine Expedia guest review
"Very very nice"
Loved it very nice and comfortable will stay. Again and tell all my freinds how nice the rooms was and with the firplaceGenuine Hotels.com guest review
"Nice hotel off beaten path, but not too far off"
Quite location, beautiful babbling brook out back, mountain view out the front.Genuine Expedia guest review
Like most hotels the mini refrigerator did not work. It was warmer in the refrigerator then it was outside. Other then that I can not say to many bads things about this hotel. I would most definitely stay here again.Genuine Expedia guest review
"Don't Stay Here !!!!!!"
It was so bad, the room was outdated 1970s style room, mismatched keys, old furnishings, old lighting, doors stick and is was very nasty place..the staff was very rude and unconcerned, I would never stay there again.Genuine Expedia guest review
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