"No available room for us"
After 13 hours of air travel and 2 hours of trying to figure out how to get to the hotel from the airport, there was no room available for us (despite pre-paying through hotels.com). They got our reservation, but there was no room.Genuine Hotels.com guest review
This hotel is located near Shinjuku station. It's clean and perferct for those on a budget.Genuine Expedia guest review
I would NEVER stay in this hotel. First, this hotel was really hard to find. This was the most horrible 2 nights ever in my life. When we went up to our room, the second thing that greeted us was a squash cockroach which we were fine cause it can happen anywhere but when we went to the bathroom we were like OMG The bathroom was disgusting. The shower […] curtain was so dirty that you couldn't even tell what color it was. We complain and it was the same situation as it was from the beginning. then later at night, my husband some how had spilled a little bit of coffee in the bed sheets (oh if I didn't mention this: it had happen because the room was so small that it was unbelievable. We didn't even know how we fit there. This is not the first time that I had been in Japan. So I had an idea of how small there hotel rooms were. But this hotel room was unbelievable small. Imagine a queen size bed as a room and in it there's a full bed with little space for your luggage to be place or even yourself to be able to walk around). Continuing the story, I tell my husband don't worry that tomorrow we'll have the room clean and they will change the sheets for us. After a long day, we were so tired that wanted a shower and hit the bed. Guess what?! The stain was still in the sheets. It seems that they just fix the bed and folded whatever. The price that we paid was the same as another hotel that we had stayed the night before which it didn't had this problem of cleanness. Read moreGenuine Hotels.com guest review
"Room stunk and was filthy. A LOT of bathroom mold."
The location is good. Hotel is run down. Price was good. I am not picky, but this place was nasty. Mold all over shower curtain and on bathroom ceiling. Not just a little bit of mold, either. Room stunk terribly like strong food smell. Took some getting used to. Light fixture was yellow and broken. We only stayed one night, which was fine with us.Genuine Expedia guest review
"Good location & family friendly."
This is a nice hotel. They were available for late check in and the price was very reasonable. The room was very spacious for a hotel in Japan. We had a problem with the bathroom flooding, but I told the gentleman at the front desk and he was quick to fix it. The area was very nice, lots of food choices. My mom and I were traveling with my 4 year old […] niece and the accomodations were perfect for the three of us. This hotel is very easy to find and is only a very short distance from JR Okubo station and is also close to JR Shin-Okubo station. The central location is nice for easy access to many major attractions. Read moreGenuine Expedia guest review
This no frills hotel was in a great location - about 3 minute walk to trains - and about a 20 minute walk to the center of Shinjuku. There are many restaurants in the neighborhood and if you don't want to eat out there are many small shops selling food to take away. We were traveling on a budget and this hotel was great for our one night in stay. The […] rooms were clean, larger than expected. The bathroom was little more than a closet with a short tub and shower, but did the trick non the less. If you are looking for luxury and comfort, this is not the place for you. But if you are in need of a place to sleep and shower there is nothing wrong with the Empire. Read moreGenuine Hotels.com guest review
"Good place to stay in Shinjuku"
The location of the hotel was its best feature. Its very close to the Shinjuku station, just about 2-3 blocks away. The hotel is kinda hiding on a little back street, but if you go down the right street, you cannot miss it. The rooms are small, but it's Tokyo, this is expected. We got a triple room w/ 3 beds, and they were basically right up against […] one another. But overall, I would def recommend this hotel. Read moreGenuine Hotels.com guest review
"Family suite good for multiple travellers"
I have stayed in many hotels in Japan. I had the opportunity to see the single room, and it is similar to most other hotel rooms for the price. A single bed, with a tiny bathroom and television. You don't really need more, but don't expect two people to fit in the single room. You'll barely fit in there with your luggage. That said, I did not stay […] in the single room, as I was traveling with a group. We stayed at Hotel Empire for over a week - we had four people in the three bedroom suite. Our room had a tiny living area, a full sized bathroom with a walk-in shower and tub, and two large bedrooms. There was a lot of storage space if you choose to use it - three closets and lots of shelving. We slept on futons instead of western beds. All of the rooms have televisions, refridgerators, and hair dryers. I didn't see any bugs, and while the futons had lots of stains, our rooms were cleaned daily. The front desk staff was very friendly, and helped arrange travel to and from the airport at a discounted rate with no problem. The hotel is in a great location, if you take a left out of the front door, and walk to the main road, there are two JR stations that can take you anywhere in the city. There are also a lot of small shops and places to eat nearby. In general, the neighborhood is quiet, but it is close enough to the train station that you can be on your way in less than five minutes. When I return to Tokyo, I intend to stay here again. c: Read moreGenuine Expedia guest review
"Difficult to find, basic"
Link to the map of the hotel gave wrong directions. It would be good if the hotel can give better directions independent of the mapGenuine Expedia guest review
"Very run down hotel"
The toilet and shower are so scrubby, yuck !Genuine Hotels.com guest review
"Great location, but toilet is terrible."
No service. The toilet is small, old and dirty.Genuine Hotels.com guest review
"There aren't any non-smoking rooms"
Twin room is rather a single and all rooms smell to cigars. Otherwise this hotel is quite pleasant.Genuine Hotels.com guest review
"Close to station, with basic needs"
The hotel staff are pleasant and helpful, they will call up and make reservations for restaurants for you if you ask them to. the hotel location is a few minutes walk from Shin-Okubo station which is only one stop away from the main station - Shinjuku. We found that on late nights out you could easily walk back from Shinjuku within 15-20 minutes. The […] hotel itself is small, with rooms that have the bare minimal - Bed, TV, Bathroom, fridge. But we heard from our friends who were staying at other hotels that their rooms were also quite small. The rooms were cleaned everyday, new towels and toiletry given. If you leave things on the bed then they won't touch it we found, so if you want your sheets changed don't leave anything on the bed. Read moreGenuine Expedia guest review
"Ok hotel for the price"
My room was on the ground floor. It had some humid smell and the air ventilator was noisy. The WiFi reception was bad too in my room. If you were to just stay and sleep for the night, it should be fine.Genuine Expedia guest review
it was decent. Not too bad, booked a twin room but only allowed for one person... what?!?!?Genuine Expedia guest review
"If you want a place ONLY to crash."
Really really tiny room. Size of an average bedroom in Australia. Mattress on the floor.Genuine Expedia guest review
"Poor, small and not pleasant"
I know space is at a premium in Tokyo but the rooms here were awfully small, for a double room two people couldn't pass each other, as for free Wifi, you'd get a better service using a dongle as the WIFI worked intermittently, the staff were OK, but I wouldn't stay there again, also the shower curtain looked liked it had been their since the 70's and […] was disgustingly dirty, all in all I wouldn't recommend staying at this hotel Read moreGenuine Expedia guest review
"Hotel Empire Review"
I arrived at this hotel late in a taxi, and I was worried I was in a bad area because it is in an alley, but it turned out to be fine and I felt safe walking at night alone (and I'm also a girl). The front staff was nice and the room was small but nice. One night someone was yelling (I assumed they were drunk) which I heard very clearly from my room, […] but this is not the hotels fault. All the other nights I stayed it was fine, it was in a good location only about a 15 minute walk to the Shinjuku station, or 1 minute (about only a block away) from Okubo station. There is also a great cafe and bar downstairs with very friendly staff and great food and atmosphere. Read moreGenuine Expedia guest review
the location is the best, very near station. and the room is very clean, and the staff is quite helpful.Genuine Expedia guest review
"brilliant budget hotel"
A basic hotel but we really enjoyed our stay - very conventinent, 1 min walk from Shinikubo station on yamanote line. We had a family room with two decent sized double beds which fine for me and my family (wife & two daughters) - had balcony which was nicel. Plenty of shops/restaurants near hotel - even a boulangerie by station which was great for bread […] for picnics. Also a really cool little bar next door. Rooms are basic and bathroom small but fine for the price - had fridge in room and access to boiling water in reception & microwave so could be reasonably self sufficient (although we found Japan cheaper then the UK so no problem eating out). Read moreGenuine Expedia guest review
"Cosy hotel near to the amenities !"
We, family of 2 adults and 3 children had a pleasant stay for 4 nights in Hotel Empire. The hotel is located at the residential area but close to Shin-okubo station and eating stores and shops so very convenient for us.Genuine Expedia guest review
receptionists are not familiar with general tourist needs like taxis, trains practices. bathroom is not clean with lichen on shower curtain and wash basins.Genuine Expedia guest review
"Stay in Tokyo"
My family is satisfied with the hotel - simple and no-fuss. The hotel is located next to 2 subway stations which are very convenient for my family. Foodwise and with the vending machines around nearly every corners, my family is well satisfied.Genuine Expedia guest review
Overall the hotel is good in location. We have booked quadpules room. It neither big nor small. Just nice for 4 of us. The staff is abit not friendly but who cares!Genuine Hotels.com guest review
"Best value in Shinjuku"
Good 4 night stopover with lift. No need to lug luggage up and down stairs unlike other small japan motels. There is even a refridgerator. Towels and toothbrushes were replaced daily.Genuine Hotels.com guest review
"Facilities Below Standards"
The bed consisted of a box spring and mattress on the floor, with no frame. Basically everything seems old and worn out.Genuine Expedia guest review
"Great location with big room!"
A very convenience location. Clean, simple but big room in Shinjuku area.Genuine Expedia guest review
"Great for the price"
Basic, comfortable and only 15 mins walk from Shinjuku station east exit. For the price we paid, (very cheap for Shinjuku) I wasn't expecting a palace. The room was large for Tokyo, air con was great, small fridge included, free computer access in reception and staff were great. Our only problem was that the bathroom sink leaked, the bath leaked and […] the sheets were not washed once while we were there. Read moreGenuine Expedia guest review
"A Bare-Boned Beauty."
Don't let the low score for comfort fool you. This is an excellent little hotel. However you should be aware of the realities.... This is a bare-bones establishment - no frills, no cable TV, and such like in your room - and it really is a place to lay your bones at the end of the day. However, to be able to stay that close to Shinjuku station for […] about a third of the cost of a more normal hotel, you cannot expect miracles. All in all, a great place to base a more adventurous tour of central Tokyo. Read moreGenuine Expedia guest review
"it is a great deal for tokyo"
It is little hard to find, and I know tokyo very well I spent 7 years there. Also this property use to be a business hotel and just re open with the new name. in our room we had 2 beds how ever one bed was 2 mattresses on top each other no bed frame. Also room had no towels . we had to ask a front desk. overall the location is very close to chi-okubo […] or okugo station with is only 1 stop to shinjuku. Read moreGenuine Hotels.com guest review
Ok sijainti. Pieni huone ja suihkuverho homeessa. Hintaan nähden ok.Genuine Hotels.com guest review
신오쿠보역에서 2분거리 신주쿠까지 10분이면 갈 수 있는 최적의 장소. 한국직원들도 친절하시고 대만족입니다 다음여행때도 머무를 예정~Genuine Hotels.com guest review
"what you pay for ,what you get for"
ood location, in the middle of Shin-Okubo Station with Okubo Station, near Shinjuku Station, although the room is small, the equipment the others have, fairly good, will be replaced by a new bathrobe, towels and toiletries every day, cleanliness is also You can not throw the customer's personal items, air conditioner is also good, I feel very good bar […] downstairs; because it is cheap, so I think the consumer is very cost-effective, if the next opportunity I would probably stay at this hotel in , hotel service staff is Korean, English pronunciation is very standard, very good service attitude; short, is a recommended budget hotel. Read moreGenuine Hotels.com guest review
한국인분이셔서 체크인에 어려움은 없었어요, 방이 작은건 생각하고 있었지만 생각보다 너무 작았고 작은 욕실은 참을수 있었어요. 하지만 커텐욕실.. 정말 생각하기도 싫어요. 반정도는 검은 곰팡이가 펴있어서 편하게 씻지 못했어요. 객실청소도 쓰레기통과 재털이 청소만 해주시고 가운은 4일 내내 같은 가운 입었어요. 이럴거였음 게스트하우스가 나을뻔 했네요. 편하게 씻지 못할바엔.... 호텔 위치는 좋아서 조용했지만 그 외의 것들은 그냥 잠만 자는 것 외에는 할 수 가 없었어요. 별루 추천하고 싶지 않아요Genuine Hotels.com guest review
"Nära stationen inget mer."
Första dagen inleddes med vattenstopp över hela hotellbyggnaden. Inga toalett/badrum fungerade i 8h. Rummet kändes skabbigt. Liksom tjockt dammtäcke över fönstret, äcklig "badkar" som inte hade skrubbats på hundra år. Badrummet luktade fuktigt och mögligt. Under sängen fanns använda servetter, flaska m.m Man undrar om de ens städar rummen mellan gästerna? Under […] de två veckorna här var det en till kväll/natt där avloppet stoppades vilket ledde till att rörmokaren fick komma och fixa mellan 03-04 på natten. Men denna natt fick vi pengarna tillbaka alt. Att bo en natt hos ett annat hotell. Väldigt schysst! De enda som var positivt med att bo är var att det var enormt nära till båda Seven Eleven/Mc donalds och tågstationen Shin-Okubo. Samt att de bytte handdukar varje dag. Och självklar priset. Förvänta er de värsta så blir vistelsen så mycket bättre! Rekommenderar stället enbart om man vill spara pengar och vill ha tak över huvudet :) Read moreGenuine Expedia guest review
シングルルームに宿泊、部屋の大きさは小さめだけど、支障なく宿泊できました。 あと、タオルが大小あったら良かったです。環境的に静かな場所で、駅も近いし、飲食する場所もたくさんあり良かったです。Genuine Hotels.com guest review
Salle de bain et propreté des chambres limite. Par contre a moins de 200m d' une station JR. Dc pour ceux ayant pris un JR rail pass ça sera gratuit pr vous et juste a coté. C est l énorme avantage de l hôtelGenuine Hotels.com guest review
"séjour d'une semaine à trois"
Personnel accueillant (sauf une !), l'hôtel est très bien situé pas très loin de la station (shin-okubo à une station de shinjuku) mais prévoir un plan parce que difficile à trouver dans toutes ces petites rues ! (ne surtout pas demander au japonais même si ils sont très serviables..., ils ne connaissent pas les plans !! ). Manque de rangement et à […] trois c'est un peu compliqué, les vêtements restent dans les valises. Read moreGenuine Expedia guest review
일본에 자주 왔다갔다 하는데 위치도 너무 좋고 다른 비지니스 호텔보다 청결하네요 혼자 여행 또는 출장엔 정말 괜찮은것같아요Genuine Hotels.com guest review
"좋은 위치, 저렴한 가격, 한인 주인"
한류 열풍의 지역 신오쿠보에 위치해있어서 한인 식당과 한류관련 상점들이 굉장히 많습니다 주인분도 우연하게 한국분이시더라구요 객실은 작지만 깨끗했습니다 와이파이도 잘잡혔구요 근처에 편의점 맥도날드 위치해있습니다Genuine Hotels.com guest review
Had some difficulties to find the hotel since it is in an small and dark alley, but once there it was no problem checking in. When I booked my room I could only book a smoking room and the smell from the other smoking guests on the same floor bothered me a little. But the room is okay, a bed, tv and refrigerator which comes in handy since no breakfast […] is served. The bathroom could use a renovation. You can hear other guests walking and talking in the hallway quite clearly. Read moreGenuine Hotels.com guest review
地理位置很方便 5分钟就到山手线大久保站 去新宿 歌舞伎町都方便 周围饭馆各种也很方便 酒店卫生状况还是不错的 就是房间非常小 有点转不过身 不过酒店价位低 对于我们这种玩一百天 只求个睡觉地方的人来说 也足够了 性价比还算可以吧Genuine Hotels.com guest review
"Bon hôtel a Shinjuku"
Très bon rapport qualité prix Lits confortables et salle de bain petite mais fonctionnelle Bonne situation ( tout de suite a gauche en sortant de Shin Okubo!!) et quartier vivant et sympa Un plus : petit bar a vin très sympa juste collé a l'hôtel !Genuine Hotels.com guest review
"Preiswertes Hotel in guter Lage"
Das Hotel ist gut gelegen, das Personal war freundlich und das Zimmer relativ groß. Das kostenlose Wifi hat gut funktioniert und das Bad war relativ sauber. Dennoch waren wir froh, dass wir nur eine Nacht dort waren...dafür war es genau richtig.Genuine Expedia guest review
非常失望, 一定不會再次入住, 服務態度非常差, 網路非常不穩, 沒有小毛巾, 只有大浴巾, 插座只有一個,實在不夠筆電,手機, 備用電源充電, 此外, 要求延長線, 服務人員以輕浮的態度說沒有, 實在無法接受, 此外每日清潔,非常有待加強, 棉被亂摺, 睡衣並無更換, 只換大浴巾一條Genuine Hotels.com guest review
The hotel is just ok. Clean but dont expect too much from the staff.Genuine Hotels.com guest review
"Du får vad du betalar för, på gott och ont."
Bra läge i "Korean town", lika nära till Okubostationen som till Shin-okubostationen som tar dig runt hela Tokyo. Gångavstånd till nattliv/resturangområden i Shinjuku. Fungerar utmärkt när man är två personer som bara sover, duschar, byter om på rummet, men inget jag skulle rekommendera för en familj. Väldigt lyhört ut till korridoren, så öronproppar […] etc kan vara bra för att ha. Det är ett billigt hotell, i alla bemärkelser, men inget fel med det så länge man är medveten om det. Read moreGenuine Hotels.com guest review
"Cheiro horrível do tatame"
Na melhor das hipóteses foi regular... Cheiro horrível do tatame, barulhos e gritos no corredor a noite toda, banheiro sujo, etc., etc., etc...Genuine Hotels.com guest review
l'albergo si trova molto vicino alla stazione di shin-okubo e in una stradina che ha un qualcosa del giappone classico, le stanze sono piccole ma per un turista che passa poco tempo in camera puo' andareGenuine Expedia guest review
連泊しました。アメニティはコップ以外は交換してくれました。ベッドはシングルでしたがスプリングがないのでは？と思うくらいヘコミ具合がハンパなかったです。たまたまその部屋のベッドだけがはずれだったんですかね？駅から近いのでその点は便利でした。Genuine Hotels.com guest review
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