All hotels in Kansas City, Missouri, United States of America
1 room, 2 adults
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9550 NW Polo Dr, And Cookingham Road, Kansas City, MO, 64153, United States of America, ‏‎855-239-9222
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4.6 / 5Outstanding

Score breakdown (from 201 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.6
  • Comfort
    4.6
  • Condition
    4.7
  • Neighborhood
    4.4
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5.0 / 5Outstanding
"Choose this hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
After arriving I had to go shopping, the courtesy shuttle dropped me off and when I was done shopping returned and picked me up again. Outstanding customer service. Very nice hotel. Will definitely stay in this hotel when I come back through the area.
Genuine Hotels.com guest review
1 night trip May 17, 2015
Jeffrey
US
4.0 / 5Excellent
"two night stay park and fly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
our stay was very comfortable room was a little noisy per traffic but overall good
Genuine Hotels.com guest review
1 night romance trip May 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Fairly new hotel very modern decor. Clean comfortable parking lot was a little tight though. Not enough spaces when it's sold out. Overall nice hotel would stay there again.
Genuine Hotels.com guest review
2 night romance trip May 8, 2015
A Traveler
US
4.0 / 5Excellent
"Very comfortable"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Our room was spacious and the bed very comfortable. The staff at checkin were friendly. The aircon in our room though blew right onto the bed so we could not have it on overnight. Apart from this though our stay was pleasant.
Genuine Hotels.com guest review
1 night romance trip Apr 23, 2015
Bev
US
4.0 / 5Excellent
"Good stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Nice place - modern - great bed - nicely "green" - the room card must be inserted inside the room for the lights to stay on - keeps the "juice" consumption down. Would stay again...
Genuine Hotels.com guest review
1 night romance trip Apr 4, 2015
Clayton
US
4.0 / 5Excellent
"A bit loud being by the interstate"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We enjoyed the pool and the breakfast at 4:30 AM, thought that was awesome.
Genuine Hotels.com guest review
1 night business trip Mar 30, 2015
Erika
US
5.0 / 5Outstanding
"Nice hotel. Comfortable beds. Close to airport."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We enjoyed the pool and spa. The room was clean, comfortable and very quiet.
Genuine Expedia guest review
Other trip Mar 24, 2015
B.
US
5.0 / 5Outstanding
"Very nice hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was very nice, in an area which seemed safe. There is not much in the immediate area, but there are several places to eat and some big box stores nearby. Hotel/rooms were very clean, as was the pool area.
Genuine Expedia guest review
Other trip Mar 20, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The H.I. Express is my preferred location to stay when I travel. This experience was consistent with most of my stays with a few slight exceptions. The light didn't work in the bath room and one toilet seat anchor was broken. The room was clean but not quite as nice as most I stay in.
Genuine Expedia guest review
Other trip Mar 14, 2015
Buddy
US
4.0 / 5Excellent
"Good for night before early flight"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Check-in was really easy. Room was clean, but had a weird smell. I think it was the cleaning products, but just smelled kind of sour. Got a free shuttle and we were on our way! We would stay again the next time we fly out!
Genuine Expedia guest review
Other trip Mar 2, 2015
Meghan
US
5.0 / 5Outstanding
"Creating memories with the family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We've stayed in this hotel many times and it is always clean and the staff is very friendly. The parking can get a little tight on busy nights.
Genuine Hotels.com guest review
1 night family trip Feb 14, 2015
A Traveler
US
5.0 / 5Outstanding
"my weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had a wonderful stay with my husband. Went swimming and sat in the spa and even brought my daughter up one day to swim and she had a blast and said she would like to go back there again. Which we will be going back there in the future.
Genuine Hotels.com guest review
1 night romance trip Feb 15, 2015
Stacey
US
4.0 / 5Excellent
"GOOD HOTEL"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Quiet and Nice!
Genuine Hotels.com guest review
1 night family trip Feb 7, 2015
A Traveler
US
4.0 / 5Excellent
"No heat"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
The room was clean the concern We had was that the heat was not working in our room. Me and husband was on a get away, we stayed in bed 99 percent of the time by choice.
Genuine Hotels.com guest review
2 night romance trip Jan 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay. Nice, clean hotel and very close to the airport and restaurants.
Genuine Hotels.com guest review
4 night business trip Jan 26, 2015
Patrick
US
5.0 / 5Outstanding
"Great stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel
Genuine Hotels.com guest review
1 night trip with friends Jan 24, 2015
Danielle
US
4.0 / 5Excellent
"Your Credit Card Please"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Everything was beautiful. Now, weeks later, I get my credit card statement and see the hotel charged a $75.26 fee on top of what we all knew was a prepaid stay through the internet/Hotels.com. News to me. So I just called the hotel front desk and was told this appears to be a hold fee that was placed on my c card - that I can call the business office in the morning to inquire about it. Why is this not made clear by these users of my cc -- and a hastle factor you find to contend with later?
Genuine Hotels.com guest review
3 night trip with friends Jan 1, 2015
EDWARD
US
5.0 / 5Outstanding
"Travel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a very early flight so we decided to stay closer to the airport. This was the nicest Holiday Inn Express that I've stayed at, and I've stayed at several. I would highly recommend it.
Genuine Expedia guest review
Other trip Jan 15, 2015
Bill
US
5.0 / 5Outstanding
"Pleasant stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very fresh and modern hotel.
Genuine Hotels.com guest review
1 night family trip Jan 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Phenomenal"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Best hotel for the price! Very nice on the inside, and despite being so close to the airport we didn't hear anything. Only thing I wish was different were the pool hours. I enjoy when hotels have adult swim hours, but this place did not and children were there until close.
Genuine Expedia guest review
Other trip Jan 7, 2015
Taylor
US
5.0 / 5Outstanding
"Would Stay Again"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very clean room, the beds where also very comfortable. Great stay especially for the price!
Genuine Hotels.com guest review
2 night family trip Dec 31, 2014
Jack
US
5.0 / 5Outstanding
"Good for families!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
As several others have mentioned, the beds are rather hard. Other than that, it's a nice hotel. It definitely helps that everything is newer and therefore nicer. The hotel staff was very friendly (minus the very grumpy looking maintenance guy that we saw around a few times.) The breakfast was excellent. Better than your average continental breakfast. The pool/hot tub were a little on the small side but were okay as long as there weren't many other people there. All in all I would highly recommend this hotel and would stay there again.
Genuine Hotels.com guest review
2 night family trip Dec 21, 2014
Justin
US
5.0 / 5Outstanding
"Fantastic with modern interior design"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
All in all wonderful! Great resting place when traveling either via plane or car as it is both close to the airport and main highway.
Genuine Expedia guest review
Other trip Dec 17, 2014
EE
US
4.0 / 5Excellent
"Okay for the price."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
it was a good location. It was clean and modern. The bed was quite hard for my taste. The breakfast was disappointing. My husband that will eat practically anything hated the sausage and didn't even want the breakfast on our last day there.
Genuine Hotels.com guest review
3 night romance trip Dec 5, 2014
A Traveler
US
4.0 / 5Excellent
"Holiday Inn Select - KC Airport area"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
I was only in town for one night while working. The hotel is a nice, new property. The bed was a little hard for my taste, but that's very much a ymmv thing from person to person. The breakfast left a little to be desired, but it was well worth the price (free!) Overall, it was a very nice property, and I would definitely stay there again.
Genuine Hotels.com guest review
1 night business trip Nov 28, 2014
Ryan
US
5.0 / 5Outstanding
"Great room and great service!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was very ran and comfy and felt very new. The staff were all fantastic! Free upgrade to a suite, helped me get breakfast to all my kids even after breakfast hours ended, and came to pick us up exactly where we needed. Thanks so much!
Genuine Expedia guest review
Other trip Nov 20, 2014
amanda
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The bed was very soft and the room was clean. I really liked that the breakfast offerings were slightly different each day. The staff was courteous.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"New hotel. Modern and clean."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was friendly. Everything was clean. Breakfast was good and plentiful.
Genuine Expedia guest review
Other trip Nov 20, 2014
Cindy
US
5.0 / 5Outstanding
"Ok"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Everything was fine. It was a little difficult moving around the building with one key needed for electricity and one left for other purposes. We probably needed more keys.
Genuine Hotels.com guest review
1 night family trip Nov 1, 2014
Susan
US
5.0 / 5Outstanding
"Very clean and nice hotel. Will stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed this hotel very much. It was very clean and looked remodeled very recently. The bathroom had a whirlpool tub and we just had a regular room, no suite. It was one of the nicest hotels we stayed in. Very nice, the beds were nice, and everything else was very nice. Will definately stay here again.
Genuine Hotels.com guest review
1 night family trip Oct 31, 2014
Josh
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
great bed, very clean, great staff, nice breakfast buffet
Genuine Expedia guest review
Other trip Oct 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent choice!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is brand spankin' new (2 years old) and was very quiet, had fantastic service, including a free shuttle from the airport, and was very quiet. I slept quite well!
Genuine Hotels.com guest review
1 night trip Oct 17, 2014
Francesca
US
4.0 / 5Excellent
"Nice place, hot tub was gross"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was as nice as could be expected in that price range. The included breakfast was great. The hot tub smelled gross enough that I wouldn't let my kids swim in it.
Genuine Hotels.com guest review
1 night family trip Oct 18, 2014
A Traveler
US
5.0 / 5Outstanding
"KSU vs UTEP trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great value- great service- clean rooms- good access to KCI and restaurants- will stay again!! good value
Genuine Hotels.com guest review
1 night trip Sep 28, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
friendly staff, very clean, very nice continental breakfast
Genuine Hotels.com guest review
1 night romance trip Sep 27, 2014
A Traveler
US
3.0 / 5Good
"Dont eat the breakfast"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Breakfast Absolutely horrible!! Rooms nice front desk service EXCELLENT. Location was excellent.
Genuine Hotels.com guest review
1 night business trip Sep 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Great stay at Holiday Inn Express"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
No complaints here. Perfectly satisfactory
Genuine Hotels.com guest review
1 night trip Sep 7, 2014
Joe
US
5.0 / 5Outstanding
"high quality great price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
very clean comfortable, ultra modern. would stay here again in a heartbeat! One of the best surprises was the little snack shop inside hotel - we were expecting to pay a high mark up price for the convenience. Upon check out - we were thrilled to learn our late night snack attack wasn't $25 ..it was only $11!
Genuine Hotels.com guest review
1 night business trip Sep 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel for everyone"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Room was great, breakfast was good, staff was nice
Genuine Expedia guest review
Other trip Sep 1, 2014
Jeff
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This place was absolutely beautiful. We were very impressed with the quality of our room, especially for the price. Everything was clean and the breakfast was great. The only problem was the people in the room above us made noise consistently until about 12 am.
Genuine Hotels.com guest review
1 night family trip Aug 8, 2014
Adrienne M
US
5.0 / 5Outstanding
"Holiday Inn Express"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The service was great! Hotel was extremely clean! Beds were great! Hotel staff was extremely attentive! Will definitely stay here again!
Genuine Hotels.com guest review
1 night business trip Aug 22, 2014
Rick
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our family of 4 stayed here on a weekend trip to KC and loved it. Very comfortable and clean rooms, excellent service, good breakfast. The whole family raved about it! We will be back.
Genuine Expedia guest review
Other trip Aug 26, 2014
College mom
US
5.0 / 5Outstanding
"Nicer than my own home"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Seriously, this place is nicer than my own house. The front desk staff were very nice and accommodating when we needed some extra supplies and housekeeping was also very helpful and friendly. The place was impeccably clean and had more than what we needed. Our room was cool and quiet just like I wanted! The price was crazy good. We'll definitely be back!
Genuine Expedia guest review
Other trip Aug 25, 2014
JJ
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had an amazing stay at this hotel, very clean, modern and the front desk staff was so nice!!
Genuine Hotels.com guest review
1 night trip Aug 9, 2014
A Traveler
US
4.0 / 5Excellent
"Comfortable, well priced hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was very comfortable, well-kept and very clean. The front desk staff was extremely helpful and friendly. My only frustration was the noise made by the hotel cleaning staff. Still very friendly, but a little too loud for someone who wants to come in from and traveling and simply rest.
Genuine Expedia guest review
Other trip Aug 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice and clean hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My family and I stay in this hotel for a week end and it was great. this is my first time to stay in this hotel and I love it . the staffs are very nice and work hard to make you enjoy your staying .
Genuine Expedia guest review
Other trip Aug 12, 2014
joe
US
5.0 / 5Outstanding
"A little hard to find.."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Enjoyed my room and the pool/hot tub was nice. Breakfast was good but they ran out of Fruit Loops both mornings I was there. Would stay there again.
Genuine Hotels.com guest review
2 night trip Aug 2, 2014
Luis
US
5.0 / 5Outstanding
"Clean and Quiet!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Clean hotel. Quiet stay with comfortable beds and a nice breakfast selection in the morning. Safe neighborhood.
Genuine Hotels.com guest review
1 night family trip Jul 28, 2014
Adam L.
US
5.0 / 5Outstanding
"Nice hotel in great condition"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed here 3 nights. Breakfast was good and had quite a variety and we'll stocked. On Friday morning, it was quite busy and they had a hard time keeping the food replaced, it was just a small inconvenience. One thing we really liked was that there was plenty of light in our room. So many hotels have very dim lighting. Also, the hot water was instant-we liked that. The hotel was very clean and we'll maintained. We will definitely stay here again!
Genuine Expedia guest review
Other trip Jul 27, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was exactly like it is pictured. Very clean and comfortable rooms!
Genuine Expedia guest review
Other trip Jul 20, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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