I have never experienced any hotel where there is no toilet paper and if you need some you have to pay 3 Euro's as additional service. Normally the check in during office hours is until 6:00 pm however there was no one in the hotel office at 4:30 pm. Can you imagine your holiday after a long drive you arrive to the hotel and before you could use the […] bathroom, you have to find a supermarket to buy your own toilet paper?! Also, the bathroom was not cleaned for a while, the shower was broken and the Wi-Fi was not working. The location is good, the facility is OK, however who ever is responsible does not know the word "service". I will never ever stay at this hotel, even if it would be completely free. Read moreGenuine Hotels.com guest review
"close to all must-see sights"
The staff was extremely helpful and friendly. The apartment had been updated recently and was nicely furnished. We chose this apartment complex because of the budget price and were pleased with our choice. It was just a short trolly ride to the metro which got us to the tourist sites. We also took the metro to the train station. Convenient.Genuine Hotels.com guest review
wir hatten nur zeit zum schlafen ,ansonsten sehr zufrieden !Genuine Hotels.com guest review
"Meget bra apartment men ikke sentralt"
Apartment er bra. Beliggenheten er ok i boområdet, litt utenfor sentrum av Wien.Genuine Hotels.com guest review
"Good apartments but be aware of reception!"
10/23/14 Do K Doha
The apartments were very nice however I did have to clean the bathroom myself. Someone else's toothpaste spit and soap scum was in our bathroom and I had to ask for toilet paper. It is too bad because the apartments are nice. Reception is terrible. We arrived on an early morning flight and had to wait (2 hours)for someone to show up so we could store our suitcases. We knew it was too early to check in.(not a problem) We wanted to go find some breakfast and visit in Vienna. This also meant that we had to be back to register and get our key by 4:00 pm so we did not get to see much of Vienna that first day. it was pretty well a wasted day because of reception.This is a very poor way to run a rental! It was very hard to get any information as English was also a problem although the young man did try. Although it advertises that there is a restaurant and a supermarket near, they both close early and the restaurant is smoky even for breakfast. We never did find the train station nearby (and there was never anyone at reception to ask early in the morning) but we did find one on the main road. All this place needs if better management because it could be a great place to stay.
"Avoid Amici Apartments - more troubles than pleasure"
02/04/14 Louis v Herceg-Novi, Montenegro
Upon my arrival at Amici on Thursday evening (2nd January), Daniel Abaev, who was at reception, did NOT inform me that I can not use the parking space in front of the hotel. Nor did the lady that was also sitting in the office with him. Seeing that there’s no information board at the parking lots indicating that parking in front of the hotel is not for free (even for guests - otherwise they will receive a fine), I presumed that those parking spaces were for guests? And that they were free of charge / included in the price of my stay! And if that’s not the case surely it is the duty of the person at reception to inform guests about this?? How was I supposed to know? I am the guest in your country, how will I know what the rules are if no one tells me? Surely that’s part of being in the hospitality business – informing guests of the rules of the house? Or is he that careless that he didn’t even think how I arrived there and what transported my family and my luggage to his front door? This issue about parking space was also not mentioned on the rule register that’s found in every apartment?? Thus nowhere was I informed by yourselves about parking-not-being-free by Amici. On Friday morning I discovered the two parking fines in our vehicles’ windscreen , I immediately took it to Daniel and asked him what these were. Carelessly he informed me that those were parking tickets for parking in front of the building. I then asked him why he didn’t tell me that the previous evening (upon my arrival) that I could not park in front of the hotel (for free). He apologized for not telling me the previous evening that I should pay for parking, but he refused to accept further responsibility. In his mind (and yours I suppose), I should pay these fines. I tried to reason with him but he was becoming irritated with me so I said I wanted to speak to the owner. His first reaction was to suggest that i simply ignore the fines - eventually i found out if i ignore these fines this vehicle will be stopped when it tries to enter Austria again. Thanks Daniel for suggestion criminal behaviour that will only make matters worse! He then told me the owner was not in Austria and that the owner would be back on Monday. I said ok, I will talk to him about these fines when he returns. Once again, Daniel (deliberately) withheld information from me by NOT mentioning that Monday was a public holiday AND THAT NO ONE WOULD BE THERE on MONDAY MORNING. I had known on Friday that no one would be there on Monday I would have resolved this on Friday already. Once again, me not being informed about the rules by yourselves! I am a frequent business traveler and at each & every establishment the reception informed me if I had to pay for parking, where I can park, etc. If nothing is mentioned by the staff I’m assuming it’s for free? What is hard to understand about that? I was there till past 1000 on Monday morning and no one pitched, so you keep on lying! And to call it “daniel did not take the holiday into consideration“ is actually meaning “Daniel deliberately kept quiet about the holiday“ And what makes matters worse was that i wanted to pay the fines on Monday morning but the bank was closed! So i tried to do the right thing but Amici's deliberate withelding of information is causing me further inconvenience! So when i returned to my place of origin i tried to resolve the matter via email - and then Daniel taunted me as well as swore at me! Like a true coward, not daring to do that to my face. So do yourself a favour and ignore Amici at all costs - they will lie to you, deliberately withold information, suggest criminal behaviour, even swear at you when you complain
"Great for big groups"
12/13/13 Naninella Zagreb, Croatia
They have great apartments for big groups. We were group of 16 and apartment was more then enough. We had 3 bedrooms, 2 bathrooms, terrace... Very nice! Be-aware that reception has weird working hours so you can not check out early (I think before 10:00)
"Sauber ist anders"
Sofern man bereit ist die Urin Flecken des Vorgängers selbst weg zu putzen, den Boden der einen Putzlappen mind. seit Verlegung nicht mehr gesehen haben kann, nicht barfuß betritt, den Lärm einer Großstadt Hauptstraße ohne Schallschutz Fenster ausblenden kann und die Asylantenheim ähnliche Fassade ignorieren kann.. Ist man hier richtig aufgehoben. Eine großzügige Pauschale von 35 Euro wird ebenfalls für die Grundreinigung erhoben. Dieses Geld wird womöglich dem Gebäude zu Gute kommen in der Waldmüllergasse. Jedoch nicht dem Gebäude in der unteren Donaugasse, in welchem wir untergebracht wurden. Die Betten sehen soweit sauber aus und auch die Einrichtung ist funktionell und ansehnlich - sauber würde alles sicherlich besser aussehen. Türen zu den jeweiligen Badezimmern fehlen und die Toilettentür lässt sich nicht richtig schließen, weshalb ich empfehle nur mit engsten Freunden oder Familie zu reisen. Wo sich die Apartments befinden mit welchen auf Booking. Com großzügig geworben wird, würde mich jedoch noch interessieren. Denn erst nach der verbindlichen Buchung wurden gut gewählte Bilder des eigentlichen Appartements ersichtlich, ob dies rechtlich und ethisch in Ordnung ist, muss jeder für sich selbst bewerten. Der Kontakt war bis zur Schlüsselübergabe nett, ab da an wurde jedoch mit Unerreichbarkeit geglänzt. Anrufe/versuche die 35Euro zurück zu erhalten, da bereits der Vorgänger umsonst gezahlt hat, blieben unbeantwortet. Alles in allem - im jetzigen Zustand nicht empfehlenswert
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