Hotel Pullman ZamZam Makkah - Mecca

Excellent hotel. Helpful front-desk staff. Clean and big rooms with superb breakfast menu. For off-peak season, this is the best hotel to stay at. It is close to everything that you need. The only drawback is that you would have to take two elevators to go from your floor to exit the building. Sometimes, it takes about 15 minutes to exit the building. […] If you have the option (and money) try to stay in their mini-suites. They are very nice. Read more

Genuine Hotels.com guest review

The lack of organization at the front desk makes it very difficult to check in. There are not enough front desk staff to cover the number of check in and other guest requests. Room was not Haram view as requested and a promise from a guest relations rep to correct the mistake was not fullfilled. Internet is not free and is not even available in all […] floors. The breakfast buffet is bla and it offers the same everyday. The restaurant's staff are unprofessional cooks and service persons. I would not choose this facility again. Read more

Genuine Hotels.com guest review

It was perfectly located closed to haram that helped us to pray all the prayers in haram. Also with mall on lowerfloors made our shopping easy.

Genuine Hotels.com guest review

Check in was a breeze. Very friendly staff. Good food and excellent location.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was a very nice stay in this hotel. Also, their reception disk is very nice people.

Genuine Expedia guest review

If u plan to check in at 5 pm don't even try it you will stand there for hours so better late check in you might get lucky .the hotel is nice location is good and buffet is awesome but but if only they have more people at check in counter and more house cleaning staff they can get excellent ratings I am sure of that .most of us checking in are reaching […] after long flights and if the check in is a fish market it spoils the start of your stay .our room was extremely dirty on check in but the house cleaning staff came to our rescue immediately so we waited till they cleaned it .we did get the room as promised .please hotel management employ more people at check in and more cleaning staff Read more

Genuine Hotels.com guest review

1) The check in time is 5 pm. Even if the hotel has available rooms they will not honor early check in. Actually, I went there at 3 pm and even though the reception was not crowded, when I asked about check in they said to come back at 5 pm. The hotel has around 800 rooms, and many people along with me were told the same thing to come back at 4:30 pm-5 […] pm for check in. 2) At 4:20 pm I went back and there were at least about 50+ people standing in 3 lanes for check in. I was No 5 in line and by the time I was checked in it was 5:30 pm. This was by a thousand miles the worst check in experience in my whole life. I am a frequent traveller and usually go to Hilton/SPG/Intercontinental chains. I had 20+ stays just in 2012 and my longest ever wait was 10 min at other chains. By the way, when I passed by the lobby at 8 pm, still there were around 70+ people waiting in lines for check in. Tempers were boiling and people shouting with frustration. The hotel can definitely be more organized but looks like a daily routine with management indifferent. 3) At 5:40 pm when I entered the room, it was not yet cleaned and I actually gave housekeeping tip to do my room sooner. They seemed exhausted, short staffed and over worked. 4) The breakfast buffet was ok. However, the glasses/cups/plates were not properly cleaned. I put in hot water in cup for tea and it turned white because some one probably drank milk in it and it was not cleaned properly. 5) Only positive is that its closer to Haram. Read more

Genuine Expedia guest review

I have been staying in this hotel since its opened, I used to recommend this hotel for my friends and family travelling from the world. But this time it was all shocking to see lack of cleanliness of our room and washroom. but I must say manager of this hotel Mr.Fahad was very cooperative, he not only changed our room but also extend our check out time. […] Please pay attention on its maintenance. Read more

Genuine Expedia guest review

It was a wonderful experience. We had really enjoyed while staying there. We would like to stay in future too, if we get the reeom in same price. Thanks

Genuine Expedia guest review

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Genuine Hotels.com guest review

It's few steps from king Abdulaziz gate. Approach is a bit tricky. You have to take the main Waqf Abdulaziz building elevators to P11 and there s the hotel lobby. From lobby you take different elevators to the room. Hotel is 5 star. Lobby is crowded most f the times. Rooms are nice. Looks like the hotel sells the rooms with breakfast buffet inclusive, […] as restaurant gets crowded in the morning, and even though is very large but still may have to ait for seating at times. Overall had a nice experience. Read more

Genuine Expedia guest review

- Lack of check in and checkout counters lead in to 1 to 2 hour each time. - Staff were unable to find booking as they were putting wrong booking/name and pusing 2 timed to verify from reservation department. - Car parking is committed to be available by payment but all staff is not cooperating to arrange or identify right person. - Staff has no sense […] of customer service. - Table cloths in restaurant are dirty enough as not changed for days. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

very bad experience, staff are not welcoming and don't want even to do their job, rooms are dreadful due to lack of good service and high rate of people stay, noisy rooms because of other two doors on each side of the room opening in rooms beside you, overall, never say 5 stars hotel, its only 2 stars...

Genuine Expedia guest review

The hotel was nice and very close to Haram. The room was clean, and very quite. Staff were OK. Check in took long time, but check out was fast. The staff at the front disk doen't pick up the phone, I called them 3 times for a couple of issues, and the phone just kept ringing. I used the hotel's taxi service to Jeddah airport, it costs 250 and above […] depending on the car. Read more

Genuine Hotels.com guest review

it is nice however due to the busy staff, it is always difficult to communicate with them! The concept of service is bit missed!! but overall experience is fine

Genuine Expedia guest review

If you're at the zam zam, it's very likely you're a pilgrim. From that standpoint, the hotel couldn't be any more convenient. The breakfast buffet is great, albeit crowded at times. Room service doesn't show up daily. When we ordered food from the hotel, we were given prices based on how crowded the restaurant was. So if it's very busy, they'll charge […] you more. Room sizes are small. The design is strange, our kitchen top was next to the bed. But honestly speaking, none of it matters since there's plenty of food outside of the hotel and you'll just be overcome by the feeling of being so close to Masjid Al Haram. Recommended based on location alone! Read more

Genuine Expedia guest review

The hotel is good,but when we did chick in they did not inform us that there is breakfast.we discovered it through other guests.we went to the front disc and asked if the reservation including bed and breakfast.they check their computer and said yes breakfast is included.I asked why they did not inform us while we do check in.

Genuine Expedia guest review

I really thought it better than this,,, confused reception and many crwed .

Genuine Expedia guest review

Best hotel to stay close to Haram - Bab-e-Abudul Aziz.

Genuine Hotels.com guest review

carpets are dirty, noisy, the sight was on the desert

Genuine Expedia guest review

Very nice place in the most religous place in the world, one of the great things is the speaker of the haram is connected directly to each room.

Genuine Expedia guest review

Mecca is amazing. this hotel i wish i could say the same. the worst experience i have had. i stayed for 16 days prepaid. the first two nights they put me into a smoking room and i had specifically asked for a non-smoking room, i have really bad asthma. The third night they changed my room to a small room with a pungent odor. after speaking to multiple […] workers and managers nothing was changed. no one spoke english and the arabic speaking workers would basically yell at me and tell me I'm not gonna get anything. i finally realized my room wasn't gonna get changed which was fine i just spent more time at the kaaba. after medina i came back to the hotel and they once again rudely placed me into a non kaaba view room which was now facing a construction site. construction begins bright and early and lasts all day. DO NOT STAY HERE. HILTON IS MUCH BETTER. Read more

Genuine Hotels.com guest review

We paid for a room with certain view but did nto get it, apart from that it was ok. Wait for elevators to hotel lobby took unusually long time

Genuine Expedia guest review

good place to stay, but still need more improvement

Genuine Expedia guest review

This is not the first time I go to this hotel and definitely won't be my last. We had a wonderful stay and the breakfast was delicious. The hotel overlooks the Haram and is conveniently located next to and around the shops. The staff are also very courteous.

Genuine Expedia guest review

The stay at hotel was below my expectations. The parking was horrible and full. The hotel charged 200SR for parking lot. They want you to say it is too expensive. But when you say it is okay, then they say the parking is full. The hotel was extremely crowded taking away the friendly customer service. I will definitely will explore other hotels in the […] area on my next visit. Read more

Genuine Expedia guest review

Staff tried hard to have guests comfortable during a busy season. Good arrangement for breakfast.

Genuine Hotels.com guest review

NOT AS GOOD AS I THOUGHT.VERY BUSY RECEPTION.NOT EVEN A COMPEMENTRY WATER BOTTLE IN THE ROOM.NO WAKE UP CALL SERVICE

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My stay was very pleasant and comfortable. I will like to stay in in my future trips.

Genuine Hotels.com guest review

before travelling, when i read complaints about receptionists lack of customer service i didn't realise how bad it would be. the cleaners and concierge staff were excellent but the reception totally spoilt the whole experience. the key card rarely worked so we had to constantly go to reception to fix it. when we reached reception they totally blank […] and ignore. after managing to get attention of someone, they send us to another counter. on reaching that counter the person just walked away without even acknowledging. then we had to wait again. we had to wait for upto 3-4 hours at reception. it was ridiculous. when i complained to manager still no resolution. this was repeated every day. very frustrating. and time consuming. secondly the plumbing in the shower was terrible. i have seen 3star hotels which were much better.. Read more

Genuine Hotels.com guest review

We reached hotel at about 4:00 pm and we had to wait (along with other 50-60 customers) for one hour because the check-in time was 5:00pm. At 5:00 pm, there were long lines at the front desk and lobby was full of people. The staff was not sure what to do, the computer system had problems and while trying to check-in one customer the staff was talking […] to three other staff members and to other customers (out of line). Customers were angry and discontent. There was no sign of hospitality and we could not get drinking water. Finally we came to the room and there was no water bottles in the room. Pathetic. We called the room service and no body came after more than half hour. If I have to rate the service against value for money, I will rate it below zero. There is no reason to stay in this hotel except it is close to the Haram. I am not sure why the ACCOR and Pullman are damaging their reputation. If they put their name, the should implement their standards and quality. More in Sorrow, than in Anger, Dr. Sharif Read more

Genuine Hotels.com guest review

we were not given the room described in the reservation , the booking was for a double twin room but were given a single twin room after a long stay for our turn to check in and had to wait in a long queue again to explain to the reception personnel that our booking was for a double twin room so they gave us quadruple room eventually .

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Nice hotel

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

very bad service and rude staff, 1 hour and 20 minutes to check in and no one bother to chick you out. staff has no time to take you room service. do not stay with them, they are srounded with other good options like Rafflis and intercontinatal and hilton.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Absolutely awful. Rude reception. Unprofessional staff. Extremely crowded. No one picks up the phone when you dial any extension. Doesn't deserve even 3 stars. AVOD!

Genuine Expedia guest review

A big hotel should hv more staff to cater the guests. Wi-Fi should be made available free of charge.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was managed by unprofessional management. They did not provide the 'pledged' service. I know a number of three star hotels offering better comfort than this so-called 'five star' hotel. There was no coordination between management shifts. I, with my family and children had to wait for two hours to check in a room after arrival at hotel - and […] that is at midnight. Front desk responded poorly from my room. I had to go to front desk physically as nobody responded after multiple calls. In case of emergency, there is no effective system to report. The room space was small and AC control was unpredictable. The toilets had poor drainage. I advised my friends not to opt for this hotel. This is the worst 'five start' hotel that I experienced. Read more

Genuine Hotels.com guest review

Hotel.com not accurate in our request At hotel. Receptionist told me reservation for one and breakfast also for one although mine is double for both room and breakfast!

Genuine Hotels.com guest review

Not satisfied with the hotel service, very unfriendly and uncooperative hotel staff! Needs serious improvement. Very dis-satisfied for the amount that we are paying to stay and the service available.

Genuine Hotels.com guest review