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  • Hotels
  • Saudi Arabia Hotels
  • Mecca Hotels
  • Hotel Pullman ZamZam Makkah
  • All hotels in Mecca, Saudi Arabia
All hotels in Mecca, Saudi Arabia
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1 room,  2 adults 
Adults Children
Room 1:

Hotel Pullman ZamZam Makkah - Mecca

21.419245, 39.824489
5 stars
Abraj Al-bait., Central Area Ajyad, Mecca, 21955 Saudi Arabia ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $133
available on 05/25/13
Price Match Guarantee
3.4 140 5

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    Hotel Pullman ZamZam Makkah
    View Hotel Pullman ZamZam Makkah on a map
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near Hotel Pullman ZamZam Makkah

    • Abraj Al Bait Towers Hotels - Mecca 150 yards
    • King Fahad Gate Hotels - Mecca 250 yards
    • Masjid al-Haram Hotels - Mecca 380 yards
    • Kaaba Hotels - Mecca 430 yards
    • Jannat Al Moaalah Graveyard Hotels - Mecca 1.2 miles
    • All landmarks in Mecca

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    • Swissotel Makkah
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    • Hilton Makkah Towers
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    Overview of Hotel Pullman ZamZam Makkah - Mecca

    Location.
    Situated in the heart of Mecca, Hotel Pullman ZamZam Makkah is close to Abraj Al Bait Towers, King Fahad Gate, and Masjid al-Haram. Also nearby are Kaaba and Jannat Al Moaalah Graveyard.

    Hotel Features.
    Dining options at the hotel include 2 restaurants along with a coffee shop/café. Complimentary wireless Internet access is available in public areas and an Internet point is located on site. This 5-star hotel features business amenities including small meeting rooms, limo/town car service, and technology support staff. The staff can provide concierge services, tour/ticket assistance, and currency exchange. Additional amenities at this Art Deco hotel include a library, multilingual staff, and a snack bar/deli. For a surcharge, guests have access to a roundtrip airport shuttle (available on request). The property has designated areas for smoking.

    Guestrooms.
    The 1315 air-conditioned guestrooms at Hotel Pullman ZamZam Makkah include minibars and safes. Beds have Select Comfort mattresses, Egyptian cotton sheets, and premium bedding. Complimentary wireless high-speed Internet access is provided. 32-inch flat-screen TVs are equipped with premium satellite channels and free movie channels. All accommodations provide desks and direct-dial phones. Bathrooms offer bathtubs or showers with handheld showerheads, hair dryers, and complimentary toiletries. All units have kitchenettes with separate dining areas. In addition, amenities available on request include irons/ironing boards, bathrobes, and extra towels/bedding. Turndown service is offered nightly and housekeeping is available daily.

    Image of Hotel Pullman ZamZam Makkah, Mecca
    3.4 out of 5 Good (140 reviews)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Excellent hotel. Helpful front-desk staff. Clean and big rooms with superb breakfast menu. For off-peak season, this is the best hotel to stay at. It... is close to everything that you need. The only drawback is that you would have to take two elevators to go from your floor to exit the building. Sometimes, it takes about 15 minutes to exit the building. If you have the option (and money) try to stay in their mini-suites. They are very nice. by Visitor from Chicago  from Chicago on 04/18/13

    Guest Rooms

    Change search
    Enter dates to check prices
    1 room,  2 adults 
    Adults Children
    Room 1:

    Studio king bed city view

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King Bed
    Settle onto the Select Comfort bed with premium bedding and Egyptian cotton linens for a good night's rest. Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers premium TV channels. The private kitchenette offers a convenient way to prepare meals. The private bathroom has a bathtub or shower with a handheld showerhead, as well as complimentary toiletries and a hair dryer. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered.


    Room Details

    • Air conditioning
    • Bathrobes (on request)
    • Bathtub or shower
    • Blackout drapes/curtains
    • Climate control
    • Complimentary toiletries
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Egyptian-cotton sheets
    • Electronic/magnetic keys
    • Extra towels/bedding
    • Extra towels/bedding in room
    • Flat-panel TV
    • Free movie channels
    • Free Wi-Fi
    • Hair dryer
    • Handheld showerhead
    • In-room safe
    • Iron/ironing board (on request)
    • Kitchenette
    • Minibar
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Separate dining area
    • Separate sitting area
    • Sleep Number by Select Comfort mattress
    • Sofa bed
    • Sofa bed size single
    • Turndown service
    • Wake-up calls

    Classic, One King Bed

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King Bed
    Settle onto the Select Comfort bed with premium bedding and Egyptian cotton linens for a good night's rest. Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers premium TV channels. The private kitchenette offers a convenient way to prepare meals. The private bathroom has a bathtub or shower with a handheld showerhead, as well as complimentary toiletries and a hair dryer. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered.

    Room Details

    • Air conditioning
    • Bathrobes (on request)
    • Bathtub or shower
    • Blackout drapes/curtains
    • Climate control
    • Complimentary toiletries
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Egyptian-cotton sheets
    • Electronic/magnetic keys
    • Extra towels/bedding
    • Extra towels/bedding in room
    • Flat-panel TV
    • Free movie channels
    • Free Wi-Fi
    • Hair dryer
    • Handheld showerhead
    • In-room safe
    • Iron/ironing board (on request)
    • Kitchenette
    • Minibar
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Separate dining area
    • Separate sitting area
    • Sleep Number by Select Comfort mattress
    • Sofa bed
    • Sofa bed size single
    • Turndown service
    • Wake-up calls

    Classic, Two Twin Beds, City View

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Twin Beds
    Settle onto the Select Comfort bed with premium bedding and Egyptian cotton linens for a good night's rest. Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers premium TV channels. The private kitchenette offers a convenient way to prepare meals. The private bathroom has a bathtub or shower with a handheld showerhead, as well as complimentary toiletries and a hair dryer. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered.

    Room Details

    • Air conditioning
    • Bathrobes (on request)
    • Bathtub or shower
    • Blackout drapes/curtains
    • Climate control
    • Complimentary toiletries
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Egyptian-cotton sheets
    • Electronic/magnetic keys
    • Extra towels/bedding
    • Extra towels/bedding in room
    • Flat-panel TV
    • Free movie channels
    • Free Wi-Fi
    • Hair dryer
    • Handheld showerhead
    • In-room safe
    • Iron/ironing board (on request)
    • Kitchenette
    • Minibar
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Separate dining area
    • Separate sitting area
    • Sleep Number by Select Comfort mattress
    • Sofa bed
    • Sofa bed size single
    • Turndown service
    • Wake-up calls

    Studio king bed city view

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King Bed
    Settle onto the Select Comfort bed with premium bedding and Egyptian cotton linens for a good night's rest. Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers premium TV channels. The private kitchenette offers a convenient way to prepare meals. The private bathroom has a bathtub or shower with a handheld showerhead, as well as complimentary toiletries and a hair dryer. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered.


    Room Details

    • Air conditioning
    • Bathrobes (on request)
    • Bathtub or shower
    • Blackout drapes/curtains
    • Climate control
    • Complimentary toiletries
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Egyptian-cotton sheets
    • Electronic/magnetic keys
    • Extra towels/bedding
    • Extra towels/bedding in room
    • Flat-panel TV
    • Free movie channels
    • Free Wi-Fi
    • Hair dryer
    • Handheld showerhead
    • In-room safe
    • Iron/ironing board (on request)
    • Kitchenette
    • Minibar
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Separate dining area
    • Separate sitting area
    • Sleep Number by Select Comfort mattress
    • Sofa bed
    • Sofa bed size single
    • Turndown service
    • Wake-up calls

    Deluxe Suite, Two Single Beds

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Single Beds
    Settle onto the Select Comfort bed with premium bedding and Egyptian cotton linens for a good night's rest. Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers premium TV channels. The private kitchenette offers a convenient way to prepare meals. The private bathroom has a bathtub or shower with a handheld showerhead, as well as complimentary toiletries and a hair dryer. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered.

    Room Details

    • Air conditioning
    • Bathrobes (on request)
    • Bathtub or shower
    • Blackout drapes/curtains
    • Climate control
    • Complimentary toiletries
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Egyptian-cotton sheets
    • Electronic/magnetic keys
    • Extra towels/bedding
    • Extra towels/bedding in room
    • Flat-panel TV
    • Free movie channels
    • Free Wi-Fi
    • Hair dryer
    • Handheld showerhead
    • In-room safe
    • Iron/ironing board (on request)
    • Kitchenette
    • Minibar
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Separate dining area
    • Separate sitting area
    • Sleep Number by Select Comfort mattress
    • Sofa bed
    • Sofa bed size single
    • Turndown service
    • Wake-up calls

    Executive Suite

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One Queen Bed
    For a good night's rest, retreat to one of the 2 bedrooms and settle onto the Select Comfort bed with premium bedding and Egyptian cotton linens. Complimentary wireless Internet access keeps you connected, and the 42-inch flat-screen TVs offers premium TV channels. The private kitchenette offers a convenient way to prepare meals. The private bathroom has a bathtub or shower with a handheld showerhead, as well as complimentary toiletries and a hair dryer. A sofa bed, a separate living room, and a single sofa bed are among the conveniences offered.


    Room Details

    • Air conditioning
    • Bathrobes (on request)
    • Bathtub or shower
    • Blackout drapes/curtains
    • Climate control
    • Complimentary toiletries
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Egyptian-cotton sheets
    • Electronic/magnetic keys
    • Extra towels/bedding
    • Extra towels/bedding in room
    • Flat-panel TV
    • Free movie channels
    • Free Wi-Fi
    • Hair dryer
    • Handheld showerhead
    • In-room safe
    • Iron/ironing board (on request)
    • Kitchenette
    • Minibar
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Separate dining area
    • Separate sitting area
    • Sleep Number by Select Comfort mattress
    • Sofa bed
    • Sofa bed size single
    • Turndown service
    • Wake-up calls

    Junior Suite

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Single Beds
    Settle onto the Select Comfort bed with premium bedding and Egyptian cotton linens for a good night's rest. Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers premium TV channels. The private kitchenette offers a convenient way to prepare meals. The private bathroom has a bathtub or shower with a handheld showerhead, as well as complimentary toiletries and a hair dryer. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered.

    Room Details

    • Air conditioning
    • Bathrobes (on request)
    • Bathtub or shower
    • Blackout drapes/curtains
    • Climate control
    • Complimentary toiletries
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Egyptian-cotton sheets
    • Electronic/magnetic keys
    • Extra towels/bedding
    • Extra towels/bedding in room
    • Flat-panel TV
    • Free movie channels
    • Free Wi-Fi
    • Hair dryer
    • Handheld showerhead
    • In-room safe
    • Iron/ironing board (on request)
    • Kitchenette
    • Minibar
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Separate dining area
    • Separate sitting area
    • Sleep Number by Select Comfort mattress
    • Sofa bed
    • Sofa bed size single
    • Turndown service
    • Wake-up calls

    Presidential Suite

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One Double Bed
    For a good night's rest, retreat to one of the 2 bedrooms and settle onto the Select Comfort bed with premium bedding and Egyptian cotton linens. Complimentary wireless Internet access keeps you connected, and the 42-inch flat-screen TVs offers premium TV channels. The private kitchenette offers a convenient way to prepare meals. The private bathroom has a bathtub or shower with a handheld showerhead, as well as complimentary toiletries and a hair dryer. A second bathroom, a separate living room, and a single sofa bed are among the conveniences offered.


    Room Details

    • Air conditioning
    • Bathrobes (on request)
    • Bathtub or shower
    • Blackout drapes/curtains
    • Climate control
    • Complimentary toiletries
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Egyptian-cotton sheets
    • Electronic/magnetic keys
    • Extra towels/bedding
    • Extra towels/bedding in room
    • Flat-panel TV
    • Free movie channels
    • Free Wi-Fi
    • Hair dryer
    • Handheld showerhead
    • In-room safe
    • Iron/ironing board (on request)
    • Kitchenette
    • Minibar
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Separate dining area
    • Separate sitting area
    • Sleep Number by Select Comfort mattress
    • Sofa bed
    • Sofa bed size single
    • Turndown service
    • Wake-up calls

    Deluxe, Two Twin Beds

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Twin Beds
    Settle onto the Select Comfort bed with premium bedding and Egyptian cotton linens for a good night's rest. Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers premium TV channels. The private kitchenette offers a convenient way to prepare meals. The private bathroom has a bathtub or shower with a handheld showerhead, as well as complimentary toiletries and a hair dryer. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered.

    Room Details

    • Air conditioning
    • Bathrobes (on request)
    • Bathtub or shower
    • Blackout drapes/curtains
    • Climate control
    • Complimentary toiletries
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Egyptian-cotton sheets
    • Electronic/magnetic keys
    • Extra towels/bedding
    • Extra towels/bedding in room
    • Flat-panel TV
    • Free movie channels
    • Free Wi-Fi
    • Hair dryer
    • Handheld showerhead
    • In-room safe
    • Iron/ironing board (on request)
    • Kitchenette
    • Minibar
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Separate dining area
    • Separate sitting area
    • Sleep Number by Select Comfort mattress
    • Sofa bed
    • Sofa bed size single
    • Turndown service
    • Wake-up calls

    Junior Suite

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Single Beds
    This room overlooks the city. For a good night's rest, retreat to the bedroom and settle onto the Select Comfort bed with premium bedding and Egyptian cotton linens. The private bathroom has a bathtub or shower with a handheld showerhead, as well as complimentary toiletries and a hair dryer. Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers premium TV channels. The private kitchenette offers a convenient way to prepare meals. A sofa bed, a separate living room, and a double sofa bed are among the conveniences offered.


    Room Details

    • Air conditioning
    • Bathrobes (on request)
    • Bathtub or shower
    • Blackout drapes/curtains
    • Climate control
    • Complimentary toiletries
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Egyptian-cotton sheets
    • Electronic/magnetic keys
    • Extra towels/bedding
    • Extra towels/bedding in room
    • Flat-panel TV
    • Free movie channels
    • Free Wi-Fi
    • Hair dryer
    • Handheld showerhead
    • In-room safe
    • Iron/ironing board (on request)
    • Kitchenette
    • Minibar
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Separate dining area
    • Separate sitting area
    • Sleep Number by Select Comfort mattress
    • Sofa bed
    • Sofa bed size single
    • Turndown service
    • Wake-up calls

    Superior, Two Twin Beds

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Twin Beds
    Settle onto the Select Comfort bed with premium bedding and Egyptian cotton linens for a good night's rest. Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers premium TV channels. The private kitchenette offers a convenient way to prepare meals. The private bathroom has a bathtub or shower with a handheld showerhead, as well as complimentary toiletries and a hair dryer. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered.

    Room Details

    • Air conditioning
    • Bathrobes (on request)
    • Bathtub or shower
    • Blackout drapes/curtains
    • Climate control
    • Complimentary toiletries
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Egyptian-cotton sheets
    • Electronic/magnetic keys
    • Extra towels/bedding
    • Extra towels/bedding in room
    • Flat-panel TV
    • Free movie channels
    • Free Wi-Fi
    • Hair dryer
    • Handheld showerhead
    • In-room safe
    • Iron/ironing board (on request)
    • Kitchenette
    • Minibar
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Separate dining area
    • Separate sitting area
    • Sleep Number by Select Comfort mattress
    • Sofa bed
    • Sofa bed size single
    • Turndown service
    • Wake-up calls

    Classic Quad Room City

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Four Single Beds
    Settle onto the Select Comfort bed with premium bedding and Egyptian cotton linens for a good night's rest. Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers premium TV channels. The private kitchenette offers a convenient way to prepare meals. The private bathroom has a bathtub or shower with a handheld showerhead, as well as complimentary toiletries and a hair dryer. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered.

    Room Details

    • Air conditioning
    • Bathrobes (on request)
    • Bathtub or shower
    • Blackout drapes/curtains
    • Climate control
    • Complimentary toiletries
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Egyptian-cotton sheets
    • Electronic/magnetic keys
    • Extra towels/bedding
    • Extra towels/bedding in room
    • Flat-panel TV
    • Free movie channels
    • Free Wi-Fi
    • Hair dryer
    • Handheld showerhead
    • In-room safe
    • Iron/ironing board (on request)
    • Kitchenette
    • Minibar
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Separate dining area
    • Separate sitting area
    • Sleep Number by Select Comfort mattress
    • Sofa bed
    • Sofa bed size single
    • Turndown service
    • Wake-up calls

    Presidential Suite Haram

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One Double Bed
    For a good night's rest, retreat to one of the 2 bedrooms and settle onto the Select Comfort bed with premium bedding and Egyptian cotton linens. Complimentary wireless Internet access keeps you connected, and the 42-inch flat-screen TVs offers premium TV channels. The private kitchenette offers a convenient way to prepare meals. The private bathroom has a bathtub or shower with a handheld showerhead, as well as complimentary toiletries and a hair dryer. A safe, a separate living room, and a single sofa bed are among the conveniences offered.


    Room Details

    • Air conditioning
    • Bathrobes (on request)
    • Bathtub or shower
    • Blackout drapes/curtains
    • Climate control
    • Complimentary toiletries
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Egyptian-cotton sheets
    • Electronic/magnetic keys
    • Extra towels/bedding
    • Extra towels/bedding in room
    • Flat-panel TV
    • Free movie channels
    • Free Wi-Fi
    • Hair dryer
    • Handheld showerhead
    • In-room safe
    • Iron/ironing board (on request)
    • Kitchenette
    • Minibar
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Separate dining area
    • Separate sitting area
    • Sleep Number by Select Comfort mattress
    • Sofa bed
    • Sofa bed size single
    • Turndown service
    • Wake-up calls

    Junior suite Haram view

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Single Beds
    For a good night's rest, retreat to the bedroom and settle onto the Select Comfort bed with premium bedding and Egyptian cotton linens. Complimentary wireless Internet access keeps you connected, and the 42-inch flat-screen TVs offers premium TV channels. The private kitchenette offers a convenient way to prepare meals. The private bathroom has a bathtub or shower with a handheld showerhead, as well as complimentary toiletries and a hair dryer. A safe, a separate living room, and a single sofa bed are among the conveniences offered.


    Room Details

    • Air conditioning
    • Bathrobes (on request)
    • Bathtub or shower
    • Blackout drapes/curtains
    • Climate control
    • Complimentary toiletries
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Egyptian-cotton sheets
    • Electronic/magnetic keys
    • Extra towels/bedding
    • Extra towels/bedding in room
    • Flat-panel TV
    • Free movie channels
    • Free Wi-Fi
    • Hair dryer
    • Handheld showerhead
    • In-room safe
    • Iron/ironing board (on request)
    • Kitchenette
    • Minibar
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Separate dining area
    • Separate sitting area
    • Sleep Number by Select Comfort mattress
    • Sofa bed
    • Sofa bed size single
    • Turndown service
    • Wake-up calls

    Presidential Suite City

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Double Beds
    For a good night's rest, retreat to one of the 2 bedrooms and settle onto the Select Comfort bed with premium bedding and Egyptian cotton linens. Complimentary wireless Internet access keeps you connected, and the 42-inch flat-screen TVs offers premium TV channels. The private kitchenette offers a convenient way to prepare meals. The private bathroom has a bathtub or shower with a handheld showerhead, as well as complimentary toiletries and a hair dryer. A second bathroom, a separate living room, and a single sofa bed are among the conveniences offered.


    Room Details

    • Air conditioning
    • Bathrobes (on request)
    • Bathtub or shower
    • Blackout drapes/curtains
    • Climate control
    • Complimentary toiletries
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Egyptian-cotton sheets
    • Electronic/magnetic keys
    • Extra towels/bedding
    • Extra towels/bedding in room
    • Flat-panel TV
    • Free movie channels
    • Free Wi-Fi
    • Hair dryer
    • Handheld showerhead
    • In-room safe
    • Iron/ironing board (on request)
    • Kitchenette
    • Minibar
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Separate dining area
    • Separate sitting area
    • Sleep Number by Select Comfort mattress
    • Sofa bed
    • Sofa bed size single
    • Turndown service
    • Wake-up calls

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Early departure fee charged
    • Minimum check-in age is: 18
    • Check-in time starts at: 5 PM
    • Check-out time is: noon
    • Pets not allowed
    • American Express
    • Diners Club
    • MasterCard
    • Visa

    • Only Muslims are allowed to enter the holy cities of Mecca and Medina.
    • Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the hotel.
    • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
    • Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Alcohol is not served or permitted at this property.

    Amenities

    • General
    • Air-conditioned public areas
    • Coffee shop or café
    • Computer station
    • Designated smoking areas
    • Elevator/lift
    • Free Wi-Fi
    • Number of buildings/towers - 1
    • Number of floors - 33
    • Shopping on site
    • Total number of rooms - 1315
    • See more facilities
      • Internet point
      • Luggage storage
      • Meeting facilities size (meters) - 100
      • Number of meeting/conference rooms - 3
      • Number of restaurants - 2
      • Offsite parking reservations required
      • Secure covered parking (surcharge)
      • Snack bar/deli
      • Tours/ticket assistance
      • Valet parking (surcharge)
      • Year Built 2005
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Complimentary toiletries
    • Desk
    • Electronic/magnetic keys
    • Extra towels/bedding in room
    • In-room safe
    • Iron/ironing board (on request)
    • Rollaway/extra beds available
    • Separate dining area
    • Sofa bed
    • See more room details
      • Air conditioning
      • Bathrobes (on request)
      • Bathtub or shower
      • Climate control
      • Connecting / adjoining rooms available
      • Cribs/infant beds (complimentary)
      • Daily housekeeping
      • Direct-dial phone
      • Egyptian-cotton sheets
      • Extra towels/bedding
      • Flat-panel TV
      • Free movie channels
      • Free Wi-Fi
      • Hair dryer
      • Handheld showerhead
      • Kitchenette
      • Minibar
      • Premium bedding
      • Premium TV channels
      • Private bathroom
      • Satellite TV service
      • Separate sitting area
      • Sleep Number by Select Comfort mattress
      • Sofa bed size single
      • Turndown service
      • Wake-up calls
    • Services
    • Breakfast available (surcharge)
    • Complimentary newspapers in lobby
    • Concierge services
    • Currency exchange
    • Limo or Town Car service available
    • Medical assistance available
    • Multilingual staff
    • Porter/bellhop
    • Security guard
    • Valet parking
    • View more services
      • Airport transportation (surcharge)
      • ATM/banking
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Dry cleaning/laundry service
    • Library
    • Multiple small meeting rooms
    • Room service (24 hours)
    • Technology support staff
    • Accessibility Features**
    • Accessible bathroom
    • Accessible path of travel
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Hot/cold buffet breakfasts are available for a surcharge and are served each morning in the dining room between 6:30 AM and 10:30 AM.
    Al Zahra - Overlooking the city, this restaurant serves breakfast, lunch, and dinner.
    Al Yasmine - Overlooking the city, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
    Tea Garden - Overlooking the city, this coffee shop specializes in international cuisine and serves light fare, appetizers, and drinks. Afternoon tea is offered. Open 24 hours.
    24-hour room service is available.

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Fee for wireless Internet in limited public areas: SAR 20 per hour (rates may vary)
    • Valet parking fee: SAR 250 per day
    • Early check-in fee: SAR 200
    • Late check-out fee: SAR 200
    • Rollaway bed fee: SAR 250 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Check-in information

    Roundtrip airport shuttle (surcharge) is available on request. Guests must contact the property 24 hours prior to arrival to arrange transfers, using the contact details contained in the booking confirmation.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Mecca, Saudi Arabia
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    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Abraj Al Bait Towers - 100 yards
    • King Fahad Gate - 300 yards
    • Masjid al-Haram - 400 yards
    • Kaaba - 400 yards

    1.0 - 3.0 mi

    • Jannat Al Moaalah Graveyard - 1.2 miles

    3.0+ mi

    • Jabal Al Noor - 3.5 miles
    • Hira Cave - 3.5 miles
    • Mina - 4.2 miles
    • Muzdalifah - 7.3 miles
    • Arafat - 11 miles
    • Jeddah King Abdulaziz Intl. Airport (JED) - 47 miles
    • Taif Airport (TIF) - 47 miles
    All hotels in Mecca, Saudi Arabia
    Reviews
    • All (140)
    • Business (13)
    • Romance (3)
    • Family (38)
    • Friends (0)
    • Other (86)
    3.4 / 5
    Good

    Score breakdown (from 140 reviews)

    • 5.0
      (32)
    • 4.0
      (39)
    • 3.0
      (37)
    • 2.0
      (17)
    • 1.0
      (15)

    Average rating for:

    • Cleanliness
      3.6
    • Service
      3.0
    • Comfort
      3.7
    • Condition
      3.3

    Reviews: Overall

    • < Previous
    • Page 1 of 3
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    Hotel Pullman ZamZam Makkah - Mecca
    5.0 / 5
    Outstanding
    "Excellent Choice"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Excellent hotel. Helpful front-desk staff. Clean and big rooms with superb breakfast menu. For off-peak season, this is the best hotel to stay at. It is close to everything that you need. The only drawback is that you would have to take two elevators to go from your floor to exit the building. Sometimes, it takes about 15 minutes to exit the building. […] If you have the option (and money) try to stay in their mini-suites. They are very nice. Read more
    Genuine Hotels.com guest review
    Response by Hotel Pullman ZamZam Makkah Thank you very much for your great feedback. We appreciate taking form your valuable time to write your impression about your stay with us. We work hard to offer good, friendly & efficient service and I’m so glad your visit was enjoyable. I will pass your feedback on to the team, and we look forward to seeing you again soon
    5 night family trip in Apr 2013
    Visitor from Chicago
    US

    Hotel Pullman ZamZam Makkah - Mecca
    3.0 / 5
    Good
    "Does not deserve the star rating"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      2.0
    The lack of organization at the front desk makes it very difficult to check in. There are not enough front desk staff to cover the number of check in and other guest requests. Room was not Haram view as requested and a promise from a guest relations rep to correct the mistake was not fullfilled. Internet is not free and is not even available in all […] floors. The breakfast buffet is bla and it offers the same everyday. The restaurant's staff are unprofessional cooks and service persons. I would not choose this facility again. Read more
    Genuine Hotels.com guest review
    Response by Hotel Pullman ZamZam Makkah Thank you for taking the time to tell us about your experience at the Pullman Zamzam Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future
    3 night trip in Mar 2013
    A Traveller
    US

    Hotel Pullman ZamZam Makkah - Mecca
    5.0 / 5
    Outstanding
    "Best Location for price Near Haram"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    It was perfectly located closed to haram that helped us to pray all the prayers in haram. Also with mall on lowerfloors made our shopping easy.
    Genuine Hotels.com guest review
    Response by Hotel Pullman ZamZam Makkah We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
    3 night family trip in Mar 2013
    Shoukath
    US

    Hotel Pullman ZamZam Makkah - Mecca
    5.0 / 5
    Outstanding
    "Location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Check in was a breeze. Very friendly staff. Good food and excellent location.
    Genuine Hotels.com guest review
    Response by Hotel Pullman ZamZam Makkah We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
    3 night trip in Mar 2013
    A Traveller
    US

    Hotel Pullman ZamZam Makkah - Mecca
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by Hotel Pullman ZamZam Makkah Thank you very much for the positive comments. It’s always encouraging when customers acknowledge the good work of our team. We look forward to seeing you again soon.
    4 night family trip in Feb 2013
    Sahar
    US

    Hotel Pullman ZamZam Makkah - Mecca
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by Hotel Pullman ZamZam Makkah Thank you very much for the positive comments. It’s always encouraging when customers acknowledge the good work of our team. We look forward to seeing you again soon
    3 night trip in Feb 2013
    A,Shaaban
    US

    Hotel Pullman ZamZam Makkah - Mecca
    4.0 / 5
    Excellent
    "Nice experience"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    It was a very nice stay in this hotel. Also, their reception disk is very nice people.
    Genuine Expedia guest review
    Response by Hotel Pullman ZamZam Makkah Thank you very much for the positive comments. It’s always encouraging when customers acknowledge the good work of our team. We look forward to seeing you again soon
    Other trip
    Feb 2, 2013
    A Traveller
    US

    Hotel Pullman ZamZam Makkah - Mecca
    3.0 / 5
    Good
    "Excellent location but check in is a night mare !!"

    • Cleanliness
      1.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      4.0
    If u plan to check in at 5 pm don't even try it you will stand there for hours so better late check in you might get lucky .the hotel is nice location is good and buffet is awesome but but if only they have more people at check in counter and more house cleaning staff they can get excellent ratings I am sure of that .most of us checking in are reaching […] after long flights and if the check in is a fish market it spoils the start of your stay .our room was extremely dirty on check in but the house cleaning staff came to our rescue immediately so we waited till they cleaned it .we did get the room as promised .please hotel management employ more people at check in and more cleaning staff Read more
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    Mrs DH
    US

    Hotel Pullman ZamZam Makkah - Mecca
    2.0 / 5
    Fair
    "Dreadful check in experience/Sub Par Cleanliness"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      3.0
    1) The check in time is 5 pm. Even if the hotel has available rooms they will not honor early check in. Actually, I went there at 3 pm and even though the reception was not crowded, when I asked about check in they said to come back at 5 pm. The hotel has around 800 rooms, and many people along with me were told the same thing to come back at 4:30 pm-5 […] pm for check in. 2) At 4:20 pm I went back and there were at least about 50+ people standing in 3 lanes for check in. I was No 5 in line and by the time I was checked in it was 5:30 pm. This was by a thousand miles the worst check in experience in my whole life. I am a frequent traveller and usually go to Hilton/SPG/Intercontinental chains. I had 20+ stays just in 2012 and my longest ever wait was 10 min at other chains. By the way, when I passed by the lobby at 8 pm, still there were around 70+ people waiting in lines for check in. Tempers were boiling and people shouting with frustration. The hotel can definitely be more organized but looks like a daily routine with management indifferent. 3) At 5:40 pm when I entered the room, it was not yet cleaned and I actually gave housekeeping tip to do my room sooner. They seemed exhausted, short staffed and over worked. 4) The breakfast buffet was ok. However, the glasses/cups/plates were not properly cleaned. I put in hot water in cup for tea and it turned white because some one probably drank milk in it and it was not cleaned properly. 5) Only positive is that its closer to Haram. Read more
    Genuine Expedia guest review
    Other trip
    Dec 9, 2012
    Ikal
    US

    Hotel Pullman ZamZam Makkah - Mecca
    3.0 / 5
    Good
    "Manager Mr Fahad was very cooperative"

    • Cleanliness
      1.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      3.0
    I have been staying in this hotel since its opened, I used to recommend this hotel for my friends and family travelling from the world. But this time it was all shocking to see lack of cleanliness of our room and washroom. but I must say manager of this hotel Mr.Fahad was very cooperative, he not only changed our room but also extend our check out time. […] Please pay attention on its maintenance. Read more
    Genuine Expedia guest review
    Response by Hotel Pullman ZamZam Makkah Thank you very much for the positive comments. We work hard to offer good food and friendly, efficient service, and I’m so glad your visit was enjoyable. I will pass your feedback on to the team, and we look forward to seeing you again soon.
    Other trip
    Dec 8, 2012
    Mrs. Wajahat
    US

    Hotel Pullman ZamZam Makkah - Mecca
    5.0 / 5
    Outstanding
    "Extremely comfortable to stay close to Haram i"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    It was a wonderful experience. We had really enjoyed while staying there. We would like to stay in future too, if we get the reeom in same price. Thanks
    Genuine Expedia guest review
    Response by Hotel Pullman ZamZam Makkah Thank you very much for the positive comments. It’s always encouraging when customers acknowledge the good work of our team. We look forward to seeing you again soon.
    Other trip
    Dec 7, 2012
    Naeem
    US

    Hotel Pullman ZamZam Makkah - Mecca
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    7 night family trip in Nov 2012
    A Traveller
    US

    Hotel Pullman ZamZam Makkah - Mecca
    5.0 / 5
    Outstanding
    "Good for family"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    It's few steps from king Abdulaziz gate. Approach is a bit tricky. You have to take the main Waqf Abdulaziz building elevators to P11 and there s the hotel lobby. From lobby you take different elevators to the room. Hotel is 5 star. Lobby is crowded most f the times. Rooms are nice. Looks like the hotel sells the rooms with breakfast buffet inclusive, […] as restaurant gets crowded in the morning, and even though is very large but still may have to ait for seating at times. Overall had a nice experience. Read more
    Genuine Expedia guest review
    Response by Hotel Pullman ZamZam Makkah Thank you very much for the positive comments. We work hard to offer good food and friendly, efficient service, and I’m so glad your visit was enjoyable. I will pass your feedback on to the team, and we look forward to seeing you again soon.
    Other trip
    Nov 30, 2012
    Ikal
    US

    Hotel Pullman ZamZam Makkah - Mecca
    1.0 / 5
    Poor
    "Worst Hoteling experince"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      2.0
    - Lack of check in and checkout counters lead in to 1 to 2 hour each time. - Staff were unable to find booking as they were putting wrong booking/name and pusing 2 timed to verify from reservation department. - Car parking is committed to be available by payment but all staff is not cooperating to arrange or identify right person. - Staff has no sense […] of customer service. - Table cloths in restaurant are dirty enough as not changed for days. Read more
    Genuine Expedia guest review
    Response by Hotel Pullman ZamZam Makkah We have noted your comments regarding your last stay with us and would like to apologies for not reaching your expectations. I was very disappointed to see that your expectations were not met upon check in. I am very concerned about that as it is definitely not the genuine service we strive to deliver. We also assure you that we will be taking steps to ensure such occurrence will not be repeated in the future. Please let me know if there is anything I can do to ensure your future stays at ZamZam Pullman Makkah to exceed your expectations
    Other trip
    Sep 30, 2012
    A Traveller
    US

    Hotel Pullman ZamZam Makkah - Mecca
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Sep 2012
    A Traveller
    US

    Hotel Pullman ZamZam Makkah - Mecca
    1.0 / 5
    Poor
    "bad experience, not welcoming staff"

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    very bad experience, staff are not welcoming and don't want even to do their job, rooms are dreadful due to lack of good service and high rate of people stay, noisy rooms because of other two doors on each side of the room opening in rooms beside you, overall, never say 5 stars hotel, its only 2 stars...
    Genuine Expedia guest review
    Other trip
    Sep 16, 2012
    Jhon
    US

    Hotel Pullman ZamZam Makkah - Mecca
    4.0 / 5
    Excellent
    "Nice stay"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel was nice and very close to Haram. The room was clean, and very quite. Staff were OK. Check in took long time, but check out was fast. The staff at the front disk doen't pick up the phone, I called them 3 times for a couple of issues, and the phone just kept ringing. I used the hotel's taxi service to Jeddah airport, it costs 250 and above […] depending on the car. Read more
    Genuine Hotels.com guest review
    3 night trip in May 2012
    Mamon
    US

    Hotel Pullman ZamZam Makkah - Mecca
    3.0 / 5
    Good
    "Good Hotel"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      3.0
    it is nice however due to the busy staff, it is always difficult to communicate with them! The concept of service is bit missed!! but overall experience is fine
    Genuine Expedia guest review
    Response by Hotel Pullman ZamZam Makkah We have noted your comments regarding your last stay with us and would like to apologies for not reaching your expectations Thanks for alerting us to this. We work hard to offer good and friendly service, and I’m sorry that we didn’t meet your expectations. I hope you will give us another chance in the future.
    Other trip
    May 28, 2012
    A Traveller
    US

    Hotel Pullman ZamZam Makkah - Mecca
    3.0 / 5
    Good
    "All about the location"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      3.0
    If you're at the zam zam, it's very likely you're a pilgrim. From that standpoint, the hotel couldn't be any more convenient. The breakfast buffet is great, albeit crowded at times. Room service doesn't show up daily. When we ordered food from the hotel, we were given prices based on how crowded the restaurant was. So if it's very busy, they'll charge […] you more. Room sizes are small. The design is strange, our kitchen top was next to the bed. But honestly speaking, none of it matters since there's plenty of food outside of the hotel and you'll just be overcome by the feeling of being so close to Masjid Al Haram. Recommended based on location alone! Read more
    Genuine Expedia guest review
    Other trip
    May 16, 2012
    A Traveller
    US

    Hotel Pullman ZamZam Makkah - Mecca
    4.0 / 5
    Excellent
    "front disc defects"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel is good,but when we did chick in they did not inform us that there is breakfast.we discovered it through other guests.we went to the front disc and asked if the reservation including bed and breakfast.they check their computer and said yes breakfast is included.I asked why they did not inform us while we do check in.
    Genuine Expedia guest review
    Other trip
    Apr 21, 2012
    A Traveller
    US

    Hotel Pullman ZamZam Makkah - Mecca
    3.0 / 5
    Good
    "Not what i expected"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      2.0
    I really thought it better than this,,, confused reception and many crwed .
    Genuine Expedia guest review
    Other trip
    Apr 18, 2012
    A Traveller
    US

    Hotel Pullman ZamZam Makkah - Mecca
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Best hotel to stay close to Haram - Bab-e-Abudul Aziz.
    Genuine Hotels.com guest review
    4 night trip in Apr 2012
    A Traveller
    US

    Hotel Pullman ZamZam Makkah - Mecca
    3.0 / 5
    Good
    "comment"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    carpets are dirty, noisy, the sight was on the desert
    Genuine Expedia guest review
    Other trip
    Apr 14, 2012
    zakaria
    US

    Hotel Pullman ZamZam Makkah - Mecca
    5.0 / 5
    Outstanding
    "Great place"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very nice place in the most religous place in the world, one of the great things is the speaker of the haram is connected directly to each room.
    Genuine Expedia guest review
    Other trip
    Apr 11, 2012
    A Traveller
    US

    Hotel Pullman ZamZam Makkah - Mecca
    1.0 / 5
    Poor
    "worse hotel in mecca"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    Mecca is amazing. this hotel i wish i could say the same. the worst experience i have had. i stayed for 16 days prepaid. the first two nights they put me into a smoking room and i had specifically asked for a non-smoking room, i have really bad asthma. The third night they changed my room to a small room with a pungent odor. after speaking to multiple […] workers and managers nothing was changed. no one spoke english and the arabic speaking workers would basically yell at me and tell me I'm not gonna get anything. i finally realized my room wasn't gonna get changed which was fine i just spent more time at the kaaba. after medina i came back to the hotel and they once again rudely placed me into a non kaaba view room which was now facing a construction site. construction begins bright and early and lasts all day. DO NOT STAY HERE. HILTON IS MUCH BETTER. Read more
    Genuine Hotels.com guest review
    12 night trip in Mar 2012
    A Traveller
    US

    Hotel Pullman ZamZam Makkah - Mecca
    3.0 / 5
    Good
    "Pullman Zamzam"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    We paid for a room with certain view but did nto get it, apart from that it was ok. Wait for elevators to hotel lobby took unusually long time
    Genuine Expedia guest review
    Other trip
    Feb 18, 2012
    A Traveller
    US

    Hotel Pullman ZamZam Makkah - Mecca
    4.0 / 5
    Excellent
    "nice place to stay in makkah"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    good place to stay, but still need more improvement
    Genuine Expedia guest review
    Other trip
    Jan 16, 2012
    A Traveller
    US

    Hotel Pullman ZamZam Makkah - Mecca
    5.0 / 5
    Outstanding
    "not my first, definitely not my last!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This is not the first time I go to this hotel and definitely won't be my last. We had a wonderful stay and the breakfast was delicious. The hotel overlooks the Haram and is conveniently located next to and around the shops. The staff are also very courteous.
    Genuine Expedia guest review
    Other trip
    Aug 3, 2011
    Moe
    US

    Hotel Pullman ZamZam Makkah - Mecca
    2.0 / 5
    Fair
    "Crowded Hotel and Staff are overwhelmed."

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    The stay at hotel was below my expectations. The parking was horrible and full. The hotel charged 200SR for parking lot. They want you to say it is too expensive. But when you say it is okay, then they say the parking is full. The hotel was extremely crowded taking away the friendly customer service. I will definitely will explore other hotels in the […] area on my next visit. Read more
    Genuine Expedia guest review
    Other trip
    Jul 13, 2011
    Sam
    US

    The following English reviews were posted by Hotels.com guests from other countries

    Hotel Pullman ZamZam Makkah - Mecca
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Staff tried hard to have guests comfortable during a busy season. Good arrangement for breakfast.
    Genuine Hotels.com guest review
    Response by Hotel Pullman ZamZam Makkah Thank you very much for your great feedback. We appreciate taking form your valuable time to write your impression about your stay with us. We work hard to offer good, friendly & efficient service and I’m so glad your visit was enjoyable. I will pass your feedback on to the team, and we look forward to seeing you again soon
    7 night trip in Mar 2013
    A Traveller
    MX

    Hotel Pullman ZamZam Makkah - Mecca
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    NOT AS GOOD AS I THOUGHT.VERY BUSY RECEPTION.NOT EVEN A COMPEMENTRY WATER BOTTLE IN THE ROOM.NO WAKE UP CALL SERVICE
    Genuine Hotels.com guest review
    Response by Hotel Pullman ZamZam Makkah Thank you for taking the time to tell us about your experience at the Pullman Zamzam Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future
    1 night trip in Apr 2013
    A Traveller
    IE

    Hotel Pullman ZamZam Makkah - Mecca
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by Hotel Pullman ZamZam Makkah Thank you very much for the comments. It’s always encouraging when customers acknowledge the good work of our team. We look forward to seeing you again soon.
    3 night family trip in Mar 2013
    A Traveller
    IE

    Hotel Pullman ZamZam Makkah - Mecca
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    My stay was very pleasant and comfortable. I will like to stay in in my future trips.
    Genuine Hotels.com guest review
    Response by Hotel Pullman ZamZam Makkah Thank you very much for the positive comments. It’s always encouraging when customers acknowledge the good work of our team. We look forward to seeing you again soon.
    3 night trip in Feb 2013
    A Traveller
    GB

    Hotel Pullman ZamZam Makkah - Mecca
    1.0 / 5
    Poor
    "reception staff totally spoilt trip"

    • Cleanliness
      5.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      2.0
    before travelling, when i read complaints about receptionists lack of customer service i didn't realise how bad it would be. the cleaners and concierge staff were excellent but the reception totally spoilt the whole experience. the key card rarely worked so we had to constantly go to reception to fix it. when we reached reception they totally blank […] and ignore. after managing to get attention of someone, they send us to another counter. on reaching that counter the person just walked away without even acknowledging. then we had to wait again. we had to wait for upto 3-4 hours at reception. it was ridiculous. when i complained to manager still no resolution. this was repeated every day. very frustrating. and time consuming. secondly the plumbing in the shower was terrible. i have seen 3star hotels which were much better.. Read more
    Genuine Hotels.com guest review
    Response by Hotel Pullman ZamZam Makkah We are alarmed reading your comments. Please rest assured that these comments do not reflect the excellent levels of service we are aiming to reach. We were unfortunate in not serving you up to your satisfaction. We normally serve our guests up to their expectation and satisfaction as per the comments we receive later after their stays. Dear Sir, I trust that you will give us another chance to prove to you our outstanding levels of service with appropriate upgrades and VIP courtesies. Please address your next stay at Pullman ZamZam Makkah to my attention to allow us to take personal care of you. Until then, please accept our regards.
    1 night family trip in Feb 2013
    A Traveller
    GB

    Hotel Pullman ZamZam Makkah - Mecca
    1.0 / 5
    Poor
    "Disappointed"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    We reached hotel at about 4:00 pm and we had to wait (along with other 50-60 customers) for one hour because the check-in time was 5:00pm. At 5:00 pm, there were long lines at the front desk and lobby was full of people. The staff was not sure what to do, the computer system had problems and while trying to check-in one customer the staff was talking […] to three other staff members and to other customers (out of line). Customers were angry and discontent. There was no sign of hospitality and we could not get drinking water. Finally we came to the room and there was no water bottles in the room. Pathetic. We called the room service and no body came after more than half hour. If I have to rate the service against value for money, I will rate it below zero. There is no reason to stay in this hotel except it is close to the Haram. I am not sure why the ACCOR and Pullman are damaging their reputation. If they put their name, the should implement their standards and quality. More in Sorrow, than in Anger, Dr. Sharif Read more
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    Dr. Sharif
    IE

    Hotel Pullman ZamZam Makkah - Mecca
    2.0 / 5
    Fair

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    we were not given the room described in the reservation , the booking was for a double twin room but were given a single twin room after a long stay for our turn to check in and had to wait in a long queue again to explain to the reception personnel that our booking was for a double twin room so they gave us quadruple room eventually .
    Genuine Hotels.com guest review
    1 night family trip in Jan 2013
    A Traveller
    GB

    Hotel Pullman ZamZam Makkah - Mecca
    2.0 / 5
    Fair

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night family trip in Jan 2013
    Abdulaziz
    GB

    Hotel Pullman ZamZam Makkah - Mecca
    4.0 / 5
    Excellent
    "Good location"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    Nice hotel
    Genuine Hotels.com guest review
    2 night family trip in Jan 2013
    Sultan
    GB

    Hotel Pullman ZamZam Makkah - Mecca
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by Hotel Pullman ZamZam Makkah Thank you very much for the positive comments. It’s always encouraging when customers acknowledge the good work of our team. We look forward to seeing you again soon
    7 night family trip in Dec 2012
    A Traveller
    ZA

    Hotel Pullman ZamZam Makkah - Mecca
    1.0 / 5
    Poor

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      2.0
    very bad service and rude staff, 1 hour and 20 minutes to check in and no one bother to chick you out. staff has no time to take you room service. do not stay with them, they are srounded with other good options like Rafflis and intercontinatal and hilton.
    Genuine Hotels.com guest review
    2 night trip in Jan 2013
    A Traveller
    IE

    Hotel Pullman ZamZam Makkah - Mecca
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by Hotel Pullman ZamZam Makkah Thank you very much for the positive comments. It’s always encouraging when customers acknowledge the good work of our team. We look forward to seeing you again soon.
    2 night trip in Dec 2012
    A Traveller
    GB

    Hotel Pullman ZamZam Makkah - Mecca
    1.0 / 5
    Poor
    "Avoid!!!"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    Absolutely awful. Rude reception. Unprofessional staff. Extremely crowded. No one picks up the phone when you dial any extension. Doesn't deserve even 3 stars. AVOD!
    Genuine Expedia guest review
    Response by Hotel Pullman ZamZam Makkah We have noted your comments regarding your last stay with us and would like to apologies for not reaching your expectations. I was very disappointed to see that your expectations were not met upon check in. I am very concerned about that as it is definitely not the genuine service we strive to deliver. We also assure you that we will be taking steps to ensure such occurrence will not be repeated in the future. Please let me know if there is anything I can do to ensure your future stays at ZamZam Pullman Makkah to exceed your expectations.
    Other trip
    Jan 2, 2013
    Ab
    GB

    Hotel Pullman ZamZam Makkah - Mecca
    2.0 / 5
    Fair
    "service"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      2.0
    A big hotel should hv more staff to cater the guests. Wi-Fi should be made available free of charge.
    Genuine Hotels.com guest review
    Response by Hotel Pullman ZamZam Makkah Thanks for alerting us to this. We work hard to offer good and friendly service, and I’m sorry that we didn’t meet your expectations. I hope you will give us another chance in the future.
    3 night business trip in Dec 2012
    A Traveller
    GB

    Hotel Pullman ZamZam Makkah - Mecca
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by Hotel Pullman ZamZam Makkah Thanks for alerting us to this. We work hard to offer good and friendly service, and I’m sorry that we didn’t meet your expectations. I hope you will give us another chance in the future.
    2 night family trip in Dec 2012
    ASANTLY
    IE

    Hotel Pullman ZamZam Makkah - Mecca
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Dec 2012
    A Traveller
    GB

    Hotel Pullman ZamZam Makkah - Mecca
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Dec 2012
    Eyad
    IE

    Hotel Pullman ZamZam Makkah - Mecca
    4.0 / 5
    Excellent

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    A Traveller
    IE

    Hotel Pullman ZamZam Makkah - Mecca
    1.0 / 5
    Poor
    "Worst five star hotel"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      1.0
    The hotel was managed by unprofessional management. They did not provide the 'pledged' service. I know a number of three star hotels offering better comfort than this so-called 'five star' hotel. There was no coordination between management shifts. I, with my family and children had to wait for two hours to check in a room after arrival at hotel - and […] that is at midnight. Front desk responded poorly from my room. I had to go to front desk physically as nobody responded after multiple calls. In case of emergency, there is no effective system to report. The room space was small and AC control was unpredictable. The toilets had poor drainage. I advised my friends not to opt for this hotel. This is the worst 'five start' hotel that I experienced. Read more
    Genuine Hotels.com guest review
    2 night family trip in Dec 2012
    Nasir
    IE

    Hotel Pullman ZamZam Makkah - Mecca
    3.0 / 5
    Good
    "Close to haram sharif"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    Hotel.com not accurate in our request At hotel. Receptionist told me reservation for one and breakfast also for one although mine is double for both room and breakfast!
    Genuine Hotels.com guest review
    1 night family trip in Dec 2012
    Omar
    IE

    Hotel Pullman ZamZam Makkah - Mecca
    3.0 / 5
    Good

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      5.0
    • Condition
      2.0
    Not satisfied with the hotel service, very unfriendly and uncooperative hotel staff! Needs serious improvement. Very dis-satisfied for the amount that we are paying to stay and the service available.
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    Mohammad
    IE
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